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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 245

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A
A K Trivedi
from Bansi, Uttar Pradesh
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Complaint of comesum mathura up

Address:Mathura, Uttar Pradesh, 281001
Website:Consumer complaint

I am travelling from mathura to kanpur via jp ald xpress vide pnr [protected]

Trn:12404, dt:[protected].

During the travel i decided to have food at comsum and ordered std veg thali/casrole thali @ rs 45 for two.

However, since beginning comsum guys were unwilling and to my shock and surprise they have supplied food from outside.

This way they are not only cheating but doing forgery...
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S
srinu kodem
from Sathupalli, Telangana
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Money deducted but ticket not booked and money not refunded.

Address:Khammam, Andhra Pradesh, 50718
Website:Irctc.co.in

While i am booking a train ticket in irctc
Mobile application through paytm wallet, money deducted from my wallet but ticket not booked. Please refund my money to
My paytm wallet. My irctc money
Transuction id is [protected]. Booking date 9-6-2017. I am attaching a photo. Sir please resolve my problem and refund my money....
+1 photos
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S
Sarita Panigrahi
from Mumbai, Maharashtra
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Transaction id: 100000840275555 (Payment failed but not refunded yet)

Address:Khordha, Odisha, 751001
Website:www.icicibank.com/Personal-Banking/insta-banking/internet-banking/irctc-ticket-booking/index.page

I was trying to book a ticket from
Yesvantpur jn (Ypr) to brahmapur (Bam) in
Train no./name: 22888/humsafar exp on 15-may-2017

Rs 3570.00 /- deducted from my account but the transaction status shows payment failed in irctc where as it is successful in the respective banker (Icici).

The money usually comes back within 3 working days. But it is already 25 days since the failed transaction. I have...
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B
B Yaswanth Reddy
from Hyderabad, Telangana
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Electrical board of sleeper class s7 train no.12864

Address:Visakhapatnam, Andhra Pradesh
Website:irctc.com

To the management i a passenger of this train. Train no.12864 of slapper class s7. Seat 50. Complaint about the inconvenience in the train there is a open electrical which can cause a chance for electrical shock. So i kindly request you to repair it. Because infants see it as attracting thing and can harm themselves so it is a train connection so it may have high voltage so i think that the irctc management will take care of it.
Thanking...
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V
Venkatachalam KR
from Chennai, Tamil Nadu
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Tdr filed - no refund

Address:600122
Website:irctc.co.in

Amount is not credited in my account. But my tdr status showing cr registered.

Train late by 3 hours and passenger not travelled.

Train no./ name: 12622/tamilnadu exp
Pnr. No. [protected]
Cancellation id: [protected]
Nagpur ngp to vijayawada bza
Date of journey: 01-jun-2016

Give me response asap..
Mail id:- [protected]@gmail.com
With ref. To above subject,...
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R
Ranjeet.ppp
from Imphal, Manipur
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Refund of my amount

Address:Kishanganj, Bihar, 855107
Website:IRCTC

Train was not running on the journey date. When it was not showing train cancelled then i have filed tdr. Now it is showing status is cr repudiate.

Kindly look into this matter

Ranjeet pathak

Pnr no: [protected]
Train no. & name: 15660/kanchanjunga exp
Travelling date : 04/06/2017
Station : kishanganj to sealdah

This is the problem of indian railway for train...
+1 photos
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A
Ashish Mathew
from Delhi, Delhi
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Amount refunded very less

Address:500047
Website:www.irctc.co.in

RCTC cheating people!!
I have booked a ticket for short distance travel in CC online
and the total amount for three passengers is Rs 580/- Due to some emergency I had to cancel the ticket 2 weeks before DOJ but they have refunded only Rs70/- Whom can i approach as the customer service is useless and need to stop such practices.

PNR:[protected]
TRAIN# 16649
CLASS:CC
TRAN ID: [protected]...
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Address:530014
Website:IRCTC

PNR No. - [protected],

I had cancelled my ticket on 02/07/2017 and my cancellation id is [protected] and on 05/07/2017 it is showing in IRCTC website that my amount is refunded into my account.But i have not received it into my account.

I had booked the tickets through my SBI card and in the refund history the bank name is shown as ICICI, I had chceked with my bank but the amount is niot refunded.
br...
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V
vermalko93
from Delhi, Delhi
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Refund of cancelled ticket

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

I have cancelled the ticket with pnr no - [protected], transaction id - [protected].in the status, it is showing that the amount has been refunded to paytmg but i haven't received it yet. It is to be noted that i have made the payment through my sbi debit card while booking the ticket.

Please do the needful.

Sincerely,
Ajeet kumar,
[protected]
Ajeet. Lko.[protected]@gmail.com...
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P
Prem Narain Mudgal
from Delhi, Delhi
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Wrong payment double ticket

Address:New Delhi, Delhi
Website:IRCTC on line mobile tickting

I was trying to purchase ticket from dee to sgnr and processed payment through debit card at 16.09 hrs on 6.5.2017which was not successful for want of otp asked by gateway. I again purchased ticket on 6.5.17 at 16.12 hrs through net banking vide pnr no[protected] by train 12455 for anupama mudgal.
Latter after some time found that unsuccessful gateway also gave ticket vide pnr [protected] for same place for same lady hence it was cancelled...
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G
Gorakati Sai
from Namakkal, Tamil Nadu
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Ticket not booked but amount debited

Sir i tried irctc app railway ticket booking 0n 08/06/2017 through my andhra bank internet banking trans id 435757 amount rs.1550.50 debited in my account. But ticket not claimed. My account no is [protected] my name g radhika dharmavaram cocoon market branch anantapur district andhra pradesh. Description ib/paytm/70301922/[protected] please solve my problem and reverse amount to my account....
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P
Padam878
from Udupi, Karnataka
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I'd correction in email id

Address:Shimoga, Karnataka, 577427

Please change my email address as Padamsingh [protected]@gmail.com and present email address is as Padamsingh [protected]@gail.com so I can't receive any email from IRCTC so I request you sir please change my email address I kindly request you to please change my email address so I my request to you sir please change my email address sir please correct my email address sir...
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I
Inderpal Singh 07
from Gurgaon, Haryana
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Falsely repudiate tdr claim (Passenger travelled)

Address:New Delhi, Delhi, 110001

Hi

I filed a tdr request for following ticket and i filed it under the given time limit -

Transaction id: [protected] train no./name: 12137/punjab mail pnr no [protected] date of journey: 25-jan-2017

My tdr claim is rejected for following reason -

Reason for repudiate tdr: as per chart, passenger has travelled

But i didn't travelled because train was late more...
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E
evemaria
from Delhi, Delhi
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Failed online registration for booking e- ticket

Website:irctc

I had registered with my email on irctc in order to book e-tickets some months ago. But i never received any verification email. Now when i tried to register again with my email, it is getting rejected as i am being told that it is already registered. Also when i ask for password using the forgot password option, it is not being shown. I dont know how to retrieve my irctc account....
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S
sourprad
from Mumbai, Maharashtra
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Refund not received even after 10 days

Address:700091
Website:www.irctc.co.in

Hello,

I have canceled my ticket on 29th may before prepared chart, i made payment through my idbi rupay card (Xxxx-xxxx-xxxx-3480).in irctc website showing refund status 'refunded'. I paid through idbi card but its showing paytmag in below bank field. Many times trying to contact irctc customer care and also sent them an email but they are not helping me. Please help me to get my mone back.

Date of journey:30-may-2017br...
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K
Kuldeep Bohara
from Lucknow, Uttar Pradesh
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Ticket booking

Address:New Delhi, Delhi, 110002
Website:www,irctc.co.in

I have been trying to book a ticket from jaipur to mumbai since last seven days but every time website of irctc crashed and i was just helpless. If a government sector entity will provide this kind of services then imagine how the others will serve. Completely disappointed with the services which have been provided by the irctc. So a kind request to you for improving this kind of service....
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G
Gopi Ganti
from Bengaluru, Karnataka
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Tatkal ticketing

Address:New Delhi, Delhi
Website:irctc.co.in

Tatkal booking for ac starts at 10am and for sleeper class starts at 11am.
I logged in for both, thankfully i am unable to log in neither at 10am nor at 11am. Fortunately i am able to login at 10:05am for ac and 11:05am for sleeper class.
I am describing the situation for the train no. / name : 18464 / prasanthi exp
For ac class on first search i see 15 available tickets, and within a fraction of next minute by the time...
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P
Puneet0976
from Delhi, Delhi
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Refund of amount deducted but ticket not booked

Address:New Delhi, Delhi, 91
Website:www.irctc.co.in

Sir,
I tried to book one ticket from delhi to chennai on 1.6.17 through your irctc app.The payment of rs. 796 was deducted from my standrd chartered card but the transaction declined. The transaction reference no. Is [protected] and the transaction ID showing in app is[protected].
Kindly refund the same to my card as soon as possible.
Regards
Puneet chopra
[protected]...
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A
anujatazularc
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Tdr request repudiated through edr/ecrs

Address:New Delhi, Delhi
Website:www.irctc.co.in

I have filled tdr against [protected] and after few days they have repudiated it. When i called customer care they said it is repudiated because you have filed tdr 2 times. But i did not file it 2 times and there is no way on irctc website to file the tdr 2 times.

Caustomer care said that please send email to [protected]@irctc.com. I have emailed them to reopen this and process tdr again.

But i have not hear back...
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S
Sridharroc
from Ahmedabad, Gujarat
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Money deducted from bank

Address:394210
Website:irctc.co.in

Sir,
I am thati sridhar, today morning when i was doing tatkal ticket booking from my laptop, that time the ticket not booked but money deducted from my bank account. Some amount of rs.721.50 money deducted from bank. But i am asking one thing to you that if ticket either booked or waiting listed then ok to deduct money but without ticket booking how to you deduct money.

My details mentioned below please look on the...
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