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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 245

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R
RAKESH RANKWAL
from Mahwah, Rajasthan
Jun 21, 2017
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Address: New Delhi, Delhi, 322230
Website: irctc.co.in

I was booked a e-ticket on 23 may 2017 to jammu tavi from hindaun city. And due to waiting it was canceled automatically but till now money for that ticket is not refunded till now in my debited account.
I tried calling to irctc contact numbers but call was not connected to any executive it remains in waiting all time and ended automatically.
Pnr no is - [protected]
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    Pandeyrahul229
    from Mumbai, Maharashtra
    Jun 21, 2017
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    Address: 400065
    Website: www.irctc.co.in

    Refund not credited
    I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

    Transaction id : [protected]
    Refundid : [protected]
    Refunded date : 04-jan-2017

    Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.
    +1 photos
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      A
      Ashutoshpadhy
      from Kharagpur, West Bengal
      Jun 21, 2017
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      Address: 760001
      Website: Irctc

      Train 07439
      Tata kirigali is running late
      Bam arriving time-10:15
      Now it's 3pm but till now the train has not arrived
      Our family and appximately 20 people's from berhampur station are waiting for it
      Facing major problem...
      Pls try to understand my problem
      I hv an interview tomorrow
      And some has their health issues
      If any incident happens it's fault is only urs
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        R
        Rahul Bhagyawant
        from Mumbai, Maharashtra
        Jun 21, 2017
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        Address: Thane, Maharashtra, 400606
        Website: www.irctc.co.in/eticketing

        I don't understand what happened to irctc onliine railway ticket booking site.in tatkal we are not able to book any ticket. I have tried several times with different internet providers (4g high speed) whenever i book ticket it goes to tatkal waiting list and i have to pay huge charges for cancellation even though it automatically gets cancelled. Can please suggest if this situation is going to improve or we should travel by any other means.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Its almost three months and till now i didn't get my refund.
        train became late more than three hours, so i filled TDR for...

        Train No:-22405/BGP GARIB RATH
        PNR-[protected],
        Transaction Id:-[protected],
        Date/Time TDR File:- 23-Mar-2017 17:48:45 HRS
        Ticket Amount: 2330.0

        Online ticket booking does not work at all from past 6 months - Comment #2765661 - Image #0
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          N
          nksonu799
          from Vada, Maharashtra
          Jun 21, 2017
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          Transaction failed due to system fault at the IRCTC website.

          Website: Irctc.co.in

          I booked one general class-sl ticket from tirupati (Tpty) to c shahumharaj the (Kop) (Train no 17415) on 25/09/2017 on the internet but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 888/- was, however, debited to my sarswat bank account. Their failed transaction id is - [protected] dated 14/06/2017.

          So please do the refund to my respective account.

          Thanks,...
          +2 photos
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          R
          ricado26
          from Hyderabad, Telangana
          Jun 20, 2017
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          Address: Nagpur, Maharashtra, 440001
          Website: Irctc

          I am having user name ricado26
          And email i'd with
          [protected]@gmail.com and
          Mobile no [protected]
          By mistake i have put in wrong email i'd
          As [protected]@gmail.com
          Kindly change the email i'd to
          [protected]@gmail.com for varification of irctc id
          As i urgently require it to book my tickets
          Kindly do the needful thanking you
          Yours faithfully
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Jun 20, 2017
          Upam16's response
          Email ID otp code
          At 17 jun 17 id [protected]@gmail.com mob - [protected] Bzu to bpl ticket booked balance dedicated but not getting the ticket confirmation msg balance dedicated showen in mini statement ecom 358172

          Wrong email id - Comment #2765672 - Image #0

          IRCTC — Otp code

          Irctc otp code
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            S
            sbtrivedi
            from Noida, Uttar Pradesh
            Jun 20, 2017
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            Address: Aligarh, Uttar Pradesh, 2751
            Website: Irctc

            Sir,
            By id scagniho, (My husband id) i booked train ticket on 18.6.17 at 0820hrs, aljn to ftp 3rd ac in train 12428, rs.2751 debited but ticket not booked. I processed again, same, rs. 2751 debited again at 2034hrs and ticket booked.
            I paid by my atm/debit card [protected] pnb under my
            A/c [protected]. But wrongly debited amount has yet not credited till now.
            Kindly refund rs.2751 to my a/c soon.
            Thanks.
            Shashi bala trivedi, professor
            Agra university mob [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            I have an account in IRCTC .user name Rajuma2020, i already got the mobile verification password but i can not get the email verification password pls send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account
            REGREADS Rajuma2020
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              X
              Xhivi
              from Delhi, Delhi
              Jun 20, 2017
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              Address: 110001

              I m traveling in 04404 baaruni special train. It's non stop till moradabad bit i found that it is stopping on every station. And making the travel time longer. Please put your eye on it. I m single lady traveling alone need to reach home on time by 10.30pm. Still the train is not started please have a look n find out the delay for the train. It's special train not a passenger train.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Jun 20, 2017
              Updated by Xhivi
              Train is very slow. It has covered only 30 km in 1:30 hour, nowhere I can see it will arrive at time. Trains and so lame. In Indian the punctuality cannot be achieved ever. That's y we are far behind from other countries. No good quality food. There should be pantry in the train inclusive. When you are charging that much amount. One cannot trust outside food to eats. The caretaker asked me not to use the bedsheets. What the he'll. When I m paying whole money y would I won't take services.
              I have cancelled two ticket that PNR no is [protected] and [protected] on 16/06/2017 at 8:15 am. And also i have no any massage regarding the amount.

              Stoppage making train late - Comment #2765669 - Image #0
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                Y
                Yasodhara Rao
                Jun 20, 2017
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                Address: Krishna, Andhra Pradesh

                Yesterday[protected], the food that was being served on vijayawada plat form was very unhygienic. Packaged food which i bought (Chapathi and curry) was spoiled and the smell of food was very disgusting. I don't think people can eat such kind of food. They charged more (40 rs.) even mrp was 31 rupees.

                A family in our compartment bought the same to feed their child. Due to unhygienic food, we threw that food directly into a dust bin.

                As the train was already started, we cannot able to complain there itself with the sales person. Hope the proper action will to be taken on this issue. It is not just the value of money, it is the value of hunger. It is the value of sadness on a mother's face. Hope you understand.

                That food was supplied by 'cell kitchen', viajyawada
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  B
                  balraj65
                  from Delhi, Delhi
                  Jun 20, 2017
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                  Address: 144001
                  Website: irctc.co.in

                  Respected sir

                  I booked 3 seats for one of my friend and his family on 29th may 2017 pnr no. [protected] for journey date on 20th june, 2017 from new delhi to jalandhar.

                  The detail of travellers was as under :

                  Daler singh 32 male (Self) mob no. [protected]

                  Aryan anand 6 male (Boy)

                  Ratika 29 female (Wife)

                  The seats booked were as under c8-28, c8-29 and c10-18 (Two in c8 boggy and one in c10 boggy)

                  There were more than 600 seats available but the booking got in different coaches.

                  I have to got these seats cancelled as the seats booked for one family and they were not interested to travel in different coaches.

                  They have unnecessarily lost the cancellation charges for no fault of them..

                  May i request you to kindly refund the cancellation charges deducted for no fault of the consumer.

                  Thanking you.

                  P. S. The mail has been sent at [protected]@irctc.co.in on june5, 2017
                  The email has been assigned ticket id [irctc #6006931].
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    P
                    Pavan narasimha rao Yenne
                    from Hyderabad, Telangana
                    Jun 20, 2017
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                    Address: Krishna, Andhra Pradesh, 521301
                    Website: IRCTC

                    Booked ticket history
                    Last transaction detail
                    Transaction id: [protected] pnr no train no./name: 17255 / ns hydrabad exp
                    Date of journey: 10-jul-2017 date of boarding: 10-jul-2017 class: sleeper class (Sl)
                    From: gudivada jn (Gdv) to: secunderabad jn (Sc) boarding: gudivada jn (Gdv)
                    Resv upto: secunderabad jn (Sc) quota: physically handicap (Hp) ticket type: e-ticket
                    Passenger details
                    Payment details
                    Payment option:syndicate bank
                    Ticket charge:150.0 service charge:0.0 total:150.0
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Dear associate,
                    I registered myself as Kulsumsid in Irctc, my dob is 7 january 1992, I got my otp on my phn number i.e. [protected] but i didn't got my otp on my email due to incorrect email address plz send me otp as soon as possible on my email [protected]@gmail.com so that I can book my tickets.

                    Thank you
                    Ac is no working hear for 2 hrs .TT is not responding or taking care
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                      H
                      him10
                      from Delhi, Delhi
                      Jun 20, 2017
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                      I had booked a ticket from jat to hw using irctc connect app on 8th april 2017.
                      Same ticket was cancelled by me on 23 may 2017 refund amount rs. 2600
                      As per status on irctc website refund is issued to paytmsdk but the same is not received to me yet.
                      I have contacted my bank and they have clearly said that they have not received any refund from irctc towards my credit card.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Sir,
                      it is showing in my account that my money has deposited in paytmag bank but it did not come on paytm and also in my bank account

                      my pnr no. is [protected]
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                        M
                        mathurrohit875
                        from Pune, Maharashtra
                        Jun 20, 2017
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                        Address: Jodhpur, Rajasthan, 342008
                        Website: www.irctc.co.in

                        The server which you are using is worst. Kindly upgrade the server or stop this [censored] website which can not handle the load. You people know that many users will be using the website then why didn't you used a better server. And you must have an alternate to this server problem. Many users face this and they just have one option to "wait wait and wait". I'm frustrated with your service.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          ananth s
                          from Jayamkondacholapuram, Tamil Nadu
                          Jun 20, 2017
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                          Address: 607803
                          Website: www.consumercomplaints.in/new_complaint

                          Dear sir
                          I have booked tickets on may 23rd for the journey from chennai central to bhopal on june 14th in andaman express i cancelled the ticket due to emergency on june 12th. Irctc send a message that you fare will be refunded within 2-3 days. Still now i haven't received my refund amount in my account.

                          My pnr no for 2 tickets
                          [protected]
                          [protected]
                          +2 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            Neeraj saxena8903
                            from Aligarh, Uttar Pradesh
                            Jun 19, 2017
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                            Address: Meerut, Uttar Pradesh, 250001

                            I had booked railway ticket from website irctc.co.in from my login id neerapran from kathgodam to hapur for date 30th july2017 on 13-06-17 for ranikhet express whose amount was deducted from my pnb account. Although i had booked two tickets for to & fro journey one ticket was booked but another one with below given id was not shown in my ticket booking history.

                            Transaction id : irctc/div/[protected]/[protected]

                            Kindly update me the ticket.

                            Thanks
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              saurabh1329
                              from Mohali, Punjab
                              Jun 19, 2017
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                              Address: Allahabad, Uttar Pradesh, 211003
                              Website: www.irctc.co.in

                              Dear sir,
                              I wish to inform you that my 1) pnr number: [protected] shankergarh to anand vihar on date 5/6/17, train name is rewa express had been cancelled (Transaction id - [protected]) which amount have to refund rs.1530 according your message & email but still i did not get it and
                              2) pnr number: [protected] coi to sbc on date 31/5/16, train name is sanghamitra express had been cancelled (Transaction id - [protected]) which amount have to refund rs. 4080 according your message & email but still i did not get it also till now.
                              So this is requested to you that please refund my both amount.
                              Thanks & regards,
                              Saurabh jaiswal
                              [protected]
                              [protected]@gmail.com
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                sharmavivek
                                from Nagram, Uttar Pradesh
                                Jun 19, 2017
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                                Address: 282007
                                Website: IRCT

                                We have try to reservation three times but both time transaction sucess but reservation not done and not successful and still amount not refunded so please do the needful.
                                Transaction date-19/06/2017
                                1-transaction id no-inb/[protected]/pay tm mobile solutions pvt
                                Amount-781.5
                                2-transaction id no-inb/[protected]/pay tm mobile solutions pvt
                                Amount-781.5
                                3-transaction id-inb/[protected]/indian railway corporation
                                So kindly refund the amount on urgent basis.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Lard Saab
                                  from Hisar, Haryana
                                  Jun 19, 2017
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                                  Address: 143001
                                  Website: Www.irctc.co.in

                                  Hello sir, today i was booking a ticket of date 05 august 2017 of train no 13049 from mb to jrc.
                                  At payment process i was donig payment process using mvisa scan&pay option.
                                  By due to screen time out my payment deducted but not shown at irctc website.

                                  Since this amount is deducted and saved into ur accound. Kindly reverse it into my account.
                                  The amount is 1417

                                  Regards
                                  Vishal lard
                                  [protected]
                                  +1 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Deepanew
                                    from Bhubaneshwar, Odisha
                                    Jun 18, 2017
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                    My name is deepmala and today night i was travelling from fatehpur to ghaziabad by rewa express (Train no 12427) and i was s11-33 coach and seat number and i lost my cell phone in tundala junction railway station... I told to grp man in station he denied to help me, he said mai kya karu... Also i tried to tell the grp persons in train but all the police members denied to help me... May i know how can we feel or be secure...

                                    I need the help... I told a si regarding the matter but he denied to help me...

                                    I am asking to modi ji and yogi ji how can i get my cell phone... Which i cant purchase again... I need my cell phone return because in that i had all my account detail and mail detail and all personal detail

                                    Your name: deepmala singh
                                    Address: b-501, park avenue
                                    Gaur city, greater noida
                                    Up
                                    E-mail: deepmala. [protected]@hdfcergo.co.in
                                    Missed date:18/06/2017 at 4 pm morning
                                    Imei no.:[protected]
                                    Make:
                                    Last used no.: [protected]
                                    Phone model: gionee m5 lite gold….
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Not getting my TDR refund for train reservation, details are mentioned below as per irctc

                                    Dear Customer,

                                    We wish to inform that your request for refund against PNR Number [protected] for reason "Train Late More Than Three Hours and Passenger Not Travelled.", has been received and the Reference No for this is :[protected]
                                    On 10th of June I was trying to book ticket from IRCTC mobile connect app in Tatkal quota for 3 passenger. 1400 rs Amount deducted from my account for 4 times but ticket didnt booked. pls refund my money in my respective account. 1400*4=5600 rs full amount asap.
                                    I am traveling in 82642. The train was scheduled at 12.00 from kochuveli but it was rescheduled at 23.00, so late and the train has no pantry car for food. And overall it was really a bad experience compared to the price which is like 3A even though SL.
                                    We are traveling in train no 22942.3 tier.
                                    People are selling milk and soft drinks above MRP.flavered milk with MRP rs 25 is being sale in rs 30.

                                    He replied rudely.I[censored] want to take, take otherwise leave it but price w'd be same.

                                    Please look into matter .
                                    Rakesh [protected]
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                                      Saddi Lakhan
                                      from Mumbai, Maharashtra
                                      Jun 18, 2017
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                                      Website: www.irctc.co.in

                                      I have booked ticket in 12013/ amritsar shtbdi with transaction id :[protected] with date of journey : 17-jul-2017 from ndls to pgw in class: cc in general quota with e-ticket.
                                      But pnr hasn't been generated yet.
                                      I request irctc to resolve my issue as soon as possible as i have to be confirmed my booking.
                                      Money has already been deducted from my canara bank account.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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