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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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S
Santhosh Sp
from Morena, Madhya Pradesh
Jun 12, 2017
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Address: 641652
Website: www.irctc.co.in

Dear sir/madam,

I have registered my email address wrongly, i'm not able to access my account it stucks with verify email address page, i want to correct the email address, so pls kindly help me to correct the same. My details are below,

User name : p_san007sp
Mobile : [protected]
Wrong email : www.santhosh007.[protected]@gmail.com
Correct email address : santhosh007. [protected]@gmail.com
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    Anuragforovers
    from Delhi, Delhi
    Jun 11, 2017
    Resolved
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    Address: 110092
    Website: www.irctc.co.in

    I am regular user of irctc just because there is no other option for indian railway ticket booking.
    Indian railway must have another option for rail ticket booking so that irctc also have competitor for it than it will definitely improve customer services.
    Why they gave customer care no.[protected] it totally manipulate customers. I am trying since 5 days but don't connect even a single time.
    Is this day indian railway make subsidiary for it?
    I believe i will get justice through that website.

    My concern is i have booked ticket through m-visa option. I were use m-visa of payzapp. I also confirmed with pay zapp they told your money still not received by us from irctc. Even i could connect with payzapp but irctc? I already told i send mails on [protected]@irctc.com but no response and call everyday 5-6 times but call not connected.

    What will i do now? They don't answer even facebook and twitter
    +1 photos
    Jun 16, 2017
    Complaint marked as Resolved 
    Customer Service is Still bad i will support it's customer service ever. But they send my money back. Thanks
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    I was trying to book 5 tickets from Barnala(Punjab) to Haridwar for date 8/6/17. I tried two attempts at 3:29 PM and 7:07 PM. Money deducted Rs. 992.92 and Rs. 995.18 on dated 05/06/2017, but not booked tickets. Plz revrse this deducted money
    I booked a ticket via IRCTC Android app from KHARAGPUR JN to PAKUR on 13 Apr 2017.
    Date of journey-14 Apr 2017
    Train no-13417
    But the train was late more than 4 hours
    Therefore I filed a TDR against​ it on 14 Apr 2017
    But I haven't got any response from IRCTC

    Transaction Id-[protected]
    PNR-[protected]

    Please help...
    Sir I booked a ticket of Garibrath at dated 5/06/2017 .my money has deducted from my account but ticket not booked.so kindly request to you to take necessary action
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      yagnesh raviteja
      from Bengaluru, Karnataka
      Jun 11, 2017
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      Address: 560041
      Website: www.irctc.co.in

      Www.irctc.co.in is a website that's clearly in the wrong hands it can never handle the peak hours traffic in its current state.
      Always the page goes to "page not found" or "session expired" or some other story during the tatkal booking and sometimes just gives us the waiting list option to rob money of[censored]s for the retarded service (Charge) that this website provides us.
      Despite always charging us 60 rupees for every time everyone who tries (Who does not even get confirmed booking or that goes to waiiting list) as a service charge for cancellation, despite non booking we are being charged for their horribly extra poor service that irctc provides we are charged. This website is fraudulent and real extortion and i myself paid the price a lot of time despite non-booking of the ticket. The website maintenance must be take server legal action for this, as i am not the only one who is being robbed this amount.
      And yet all the banners that say 43% of the money is paid by indian tax payers" this is a big fat lie. Just by robbing 60 rupees from all the people who try tatkal ticket booking everyday is more than enough to provide the best service.

      On top of all this i was charged money from my account and with no evidence registered in the irctc acct page of mine, only god knows how to get that money back.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      I was trying to book 5 tickets from Barnala(Punjab) to Haridwar for date 8/6/17. I tried two attempts at 3:29 PM and 7:07 PM. Money deducted Rs. 992.92 and Rs. 995.18 on dated 05/06/2017, but not booked tickets. Plz revrse this deducted money
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        S
        saibalkp
        from Siliguri, West Bengal
        Jun 11, 2017
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        Website: WWW.irctc.co.in

        Transaction id-[protected] on 06 june 2017
        Refunded id-[protected]
        Transaction type-failed
        Amount 245/-
        Bank-airtel payment bank on line debit card
        The ticket (Failed) refund amount 245/- was supposed to be refunded to my airtel payment bank account.
        Instead on irctc site its showing that the said amount has been refunded to paytmag which was not expected. I have chacked my paytm wallet as well as my bank account but no amount has been credited.
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          R
          Roshini sundar
          from Bhuvanagiri, Tamil Nadu
          Jun 10, 2017
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          Address: Chennai, Tamil Nadu, 600026
          Website: IRCTC

          Food was not good in pune pantry service. They are giving the food for dinner which was given at afternoon.in jeera rice the rice was not cooked well, roti was so hard and so on. Everything is worst as it cannot be able to intake the food. Please make sure to make the food which can be able to eat at least. I'm not asking delicious food to eat. But at least to eat for our hunger. Correct your food service else i can deal with higher officials.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          IAM trying to sign up for IRCTC since so many days, even though my password pattern is correct it is not accepting.Getting hectic with this.please do resolve this problem.i request you to take this problem into consideration and solve this issue as soon as possible
          I booked a ticket via IRCTC Android app from KHARAGPUR JN to PAKUR on 13 Apr 2017.
          Date of journey-14 Apr 2017
          Train no-13417
          But the train was late more than 4 hours
          Therefore I filed a TDR against​ it on 14 Apr 2017
          But I haven't got any response from IRCTC

          Transaction Id-[protected]
          PNR-[protected]

          Please help...
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            D
            Dwraka B
            from Adoni, Andhra Pradesh
            Jun 10, 2017
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            Address: Dwaraka
            Website: Irctc

            In my irctc app while registering my email id wrongly added as dwaraka ravi instead of [protected]@gmail.com. Please change my email id to [protected]@gmail.com. My email id is typed wrongly. That's why i am not getting email top to my email id. If my email id corrected means then i can register irctc app version and i can book the train tickets. So please correct the email id.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Jun 10, 2017
            Updated by Dwraka B
            Please correct the email id from dwarakaravi @gmail to [protected]@gmail
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              UMAR JHANA
              from Nagram, Uttar Pradesh
              Jun 10, 2017
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              Address: Barabanki, Uttar Pradesh, 212601
              Website: www.irctc.co.in

              Irctc bound 35 minut before not booked ticket but after i will not booked ticket
              Because all ticket booked in counter prs give a lot of money example total amount of fare is 3000 but prs clerk take 8000 then met a confirmed ticket
              When i booked ticket booked online then i will met only waiting ticket because irctcwill very slow down his server.
              Su
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                Saravanan chinnaiyan
                from Chennai, Tamil Nadu
                Jun 10, 2017
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                Address: Chennai, Tamil Nadu
                Website: www.Irctc.com

                Yesterday i booked a 4no's train tickets mangalore express chennai to kulithalai.
                But unfortunately irctc.com but unable to process in last minute so close the tab.
                But it was depited money amount 571rs.
                And next time i will book another tickets that's done. But first time transaction money not return please refund my money. Transaction details
                Date : 09/06/2017.
                Amount : 571
                Transaction number:[protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  Sayan MJ
                  from Kolkata, West Bengal
                  Jun 10, 2017
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                  Website: www.irctc.co.in

                  I'm sayantan chakraborty & i tried to book a premium
                  Tatkal ticket for 13149/kanchankanya exp for traveling to sdah to
                  Njp on 3rd june. The transaction id is [protected]. The reservation was not booked but my a/c was debited by rs.911 & it is still not refunded.
                  Moreover, i sent them e-mail twice regarding this but have not got any reply yet
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    M
                    Madhumeena
                    Jun 10, 2017
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                    Sir
                    Present by i am travelling in 22812 ndls-bbs rajadhani. My pnr [protected].
                    As i paid money for food and service while purchasing of ticket. During dinner in yesterday few of the items are missing from plate. The same was asked to staff. He told that he will bring. But he was not provided. When i asked about him again, he replied that he has 72 passengers in the coach, i am not only one person. Issue regarding yesterday dinner registered with your web portal. Refer complaint no. W/nr/dli/[protected] dated 09 jun 17. No action initiated yet.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      A K Trivedi
                      from Bansi, Uttar Pradesh
                      Jun 10, 2017
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                      Address: Mathura, Uttar Pradesh, 281001
                      Website: Consumer complaint

                      I am travelling from mathura to kanpur via jp ald xpress vide pnr [protected]

                      Trn:12404, dt:[protected].

                      During the travel i decided to have food at comsum and ordered std veg thali/casrole thali @ rs 45 for two.

                      However, since beginning comsum guys were unwilling and to my shock and surprise they have supplied food from outside.

                      This way they are not only cheating but doing forgery with me. This is not only unethical but highly illegal.

                      Further some manager mr chandra shekhar and mr deepak singh both were there but did only unwanted argument and waisted my time.

                      They have denied to give me the irctc complaint book.

                      Then i approached tc office and register a complaint.

                      Again no inspector is there to seal the food supplied by them. I am waiting since last two hours.

                      I called local grp and agra grp to help. And call 4 times on[protected] but unable to catch officers even holded the line for 15 minutes.
                      I do have recordings and pics and can be shared if required.
                      Please take appropiate legal action against them.

                      Thanks

                      Trivedi ak

                      [protected]
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        S
                        srinu kodem
                        from Sathupalli, Telangana
                        Jun 10, 2017
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                        Address: Khammam, Andhra Pradesh, 50718
                        Website: Irctc.co.in

                        While i am booking a train ticket in irctc
                        Mobile application through paytm wallet, money deducted from my wallet but ticket not booked. Please refund my money to
                        My paytm wallet. My irctc money
                        Transuction id is [protected]. Booking date 9-6-2017. I am attaching a photo. Sir please resolve my problem and refund my money.
                        +1 photos
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          Sarita Panigrahi
                          from Mumbai, Maharashtra
                          Jun 9, 2017
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                          Address: Khordha, Odisha, 751001
                          Website: www.icicibank.com/Personal-Banking/insta-banking/internet-banking/irctc-ticket-booking/index.page

                          I was trying to book a ticket from
                          Yesvantpur jn (Ypr) to brahmapur (Bam) in
                          Train no./name: 22888/humsafar exp on 15-may-2017

                          Rs 3570.00 /- deducted from my account but the transaction status shows payment failed in irctc where as it is successful in the respective banker (Icici).

                          The money usually comes back within 3 working days. But it is already 25 days since the failed transaction. I have wrote several e-mails to irctc as well as to the banker's site, but i didn't get any update regarding my payment. It is highly disappointing to see irctc has such poor customer support. I almost tried calling every possible customer care number, but none of them got answered.

                          Please give a response to my registered e-mail about the issue.
                          Sari. [protected]@gmail.com
                          Hope i will get back my money soon.
                          +2 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            B Yaswanth Reddy
                            from Hyderabad, Telangana
                            Jun 9, 2017
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                            Address: Visakhapatnam, Andhra Pradesh
                            Website: irctc.com

                            To the management i a passenger of this train. Train no.12864 of slapper class s7. Seat 50. Complaint about the inconvenience in the train there is a open electrical which can cause a chance for electrical shock. So i kindly request you to repair it. Because infants see it as attracting thing and can harm themselves so it is a train connection so it may have high voltage so i think that the irctc management will take care of it.
                            Thanking you.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              V
                              Venkatachalam KR
                              from Chennai, Tamil Nadu
                              Jun 9, 2017
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                              Address: 600122
                              Website: irctc.co.in

                              Amount is not credited in my account. But my tdr status showing cr registered.

                              Train late by 3 hours and passenger not travelled.

                              Train no./ name: 12622/tamilnadu exp
                              Pnr. No. [protected]
                              Cancellation id: [protected]
                              Nagpur ngp to vijayawada bza
                              Date of journey: 01-jun-2016

                              Give me response asap..
                              Mail id:- [protected]@gmail.com
                              With ref. To above subject, train - tamilnadu express.

                              Ticket from nagpur to vijayawada

                              On 01/06/2017, i come to know from station sources that train was late coming by 2-3 hours when i arrived at nagpur station to have a journey. But i have to be at destiny at right time.
                              So i filed tdr for cancellation and opted for alternative arrangement.

                              But still it is not refunded and status was showing as cr registered. As a common passenger,
                              I am not understanding the status. So please do the necessary..

                              Regards
                              Venkatachalam. K
                              [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Ranjeet.ppp
                                from Imphal, Manipur
                                Jun 9, 2017
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                                Address: Kishanganj, Bihar, 855107
                                Website: IRCTC

                                Train was not running on the journey date. When it was not showing train cancelled then i have filed tdr. Now it is showing status is cr repudiate.

                                Kindly look into this matter

                                Ranjeet pathak

                                Pnr no: [protected]
                                Train no. & name: 15660/kanchanjunga exp
                                Travelling date : 04/06/2017
                                Station : kishanganj to sealdah

                                This is the problem of indian railway for train cancelled so, please revert back with reason for refund delay.
                                +1 photos
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Last 6 years i don't have self booking any tickets from irctc website

                                not open irctc site for tatkal boobing time ...

                                Every time booked from agent (dalal) 45-50% extra charge

                                example: ( dli to mldt, total fare -725-/ but i haved pay 1200/-
                                I had entered incorrect mail id while filling the details during the registration.
                                Due to which I'm unable to validate my email Id .

                                Kindly do the needful to get it corrected.

                                User id: evesree

                                Incorrect Id: [protected]@gmail.com
                                Correct id: [protected]@gmail.com
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                                  A
                                  Ashish Mathew
                                  from Delhi, Delhi
                                  Jun 9, 2017
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                                  Address: 500047
                                  Website: www.irctc.co.in

                                  RCTC cheating people!!
                                  I have booked a ticket for short distance travel in CC online
                                  and the total amount for three passengers is Rs 580/- Due to some emergency I had to cancel the ticket 2 weeks before DOJ but they have refunded only Rs70/- Whom can i approach as the customer service is useless and need to stop such practices.

                                  PNR:[protected]
                                  TRAIN# 16649
                                  CLASS:CC
                                  TRAN ID: [protected]
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Prajith B Kurup
                                    from Delhi, Delhi
                                    Jun 9, 2017
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                                    Address: 530014
                                    Website: IRCTC

                                    PNR No. - [protected],

                                    I had cancelled my ticket on 02/07/2017 and my cancellation id is [protected] and on 05/07/2017 it is showing in IRCTC website that my amount is refunded into my account.But i have not received it into my account.

                                    I had booked the tickets through my SBI card and in the refund history the bank name is shown as ICICI, I had chceked with my bank but the amount is niot refunded.

                                    Kindly do the needful in refunding my amount!!!
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                                      vermalko93
                                      from Delhi, Delhi
                                      Jun 9, 2017
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                                      Address: New Delhi, Delhi, 110001
                                      Website: www.irctc.co.in

                                      I have cancelled the ticket with pnr no - [protected], transaction id - [protected].in the status, it is showing that the amount has been refunded to paytmg but i haven't received it yet. It is to be noted that i have made the payment through my sbi debit card while booking the ticket.

                                      Please do the needful.

                                      Sincerely,
                                      Ajeet kumar,
                                      [protected]
                                      Ajeet. Lko.[protected]@gmail.com
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        Prem Narain Mudgal
                                        from Delhi, Delhi
                                        Jun 8, 2017
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                                        Address: New Delhi, Delhi
                                        Website: IRCTC on line mobile tickting

                                        I was trying to purchase ticket from dee to sgnr and processed payment through debit card at 16.09 hrs on 6.5.2017which was not successful for want of otp asked by gateway. I again purchased ticket on 6.5.17 at 16.12 hrs through net banking vide pnr no[protected] by train 12455 for anupama mudgal.
                                        Latter after some time found that unsuccessful gateway also gave ticket vide pnr [protected] for same place for same lady hence it was cancelled but refund sanctioned is rs.60 instead of rs.183.79 with no fault on my part. Pl process complete refund for problem of gateway process which provoked me for immediate other way of net banking.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Dear sir,
                                        My new IRCTC Account open And not confirm my Email Opt coad not Receive my email my email ygehlot88 Not Receive Email Opt coad not send plz this problems solutions my mobile number is [protected] plz this problem and get a online train ticket book fast plz problem My Email Ygehlot88
                                        Mobile number [protected]
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