Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam,

I have registered my email address wrongly, i'm not able to access my account it stucks with verify email address page, i want to correct the email address, so pls kindly help me to correct the same. My details are below,

User name : p_san007sp
Mobile : [protected]
Wrong email : www.santhosh007.[protected]@gmail.com
Correct email address : santhosh007. [protected]@gmail.com

I am regular user of irctc just because there is no other option for indian railway ticket booking.
Indian railway must have another option for rail ticket booking so that irctc also have competitor for it than it will definitely improve customer services.
Why they gave customer care no.[protected] it totally manipulate customers. I am trying since 5 days but don't connect even a single time.
Is this day indian railway make subsidiary for it?
I believe i will get justice through that website.

My concern is i have booked ticket through m-visa option. I were use m-visa of payzapp. I also confirmed with pay zapp they told your money still not received by us from irctc. Even i could connect with payzapp but irctc? I already told i send mails on [protected]@irctc.com but no response and call everyday 5-6 times but call not connected.

What will i do now? They don't answer even facebook and twitter

Www.irctc.co.in is a website that's clearly in the wrong hands it can never handle the peak hours traffic in its current state.
Always the page goes to "page not found" or "session expired" or some other story during the tatkal booking and sometimes just gives us the waiting list option to rob money of[censored]s for the retarded service (Charge) that this website provides us.
Despite always charging us 60 rupees for every time everyone who tries (Who does not even get confirmed booking or that goes to waiiting list) as a service charge for cancellation, despite non booking we are being charged for their horribly extra poor service that irctc provides we are charged. This website is fraudulent and real extortion and i myself paid the price a lot of time despite non-booking of the ticket. The website maintenance must be take server legal action for this, as i am not the only one who is being robbed this amount.
And yet all the banners that say 43% of the money is paid by indian tax payers" this is a big fat lie. Just by robbing 60 rupees from all the people who try tatkal ticket booking everyday is more than enough to provide the best service.

On top of all this i was charged money from my account and with no evidence registered in the irctc acct page of mine, only god knows how to get that money back.

Transaction id-[protected] on 06 june 2017
Refunded id-[protected]
Transaction type-failed
Amount 245/-
Bank-airtel payment bank on line debit card
The ticket (Failed) refund amount 245/- was supposed to be refunded to my airtel payment bank account.
Instead on irctc site its showing that the said amount has been refunded to paytmag which was not expected. I have chacked my paytm wallet as well as my bank account but no amount has been credited.

Food was not good in pune pantry service. They are giving the food for dinner which was given at afternoon.in jeera rice the rice was not cooked well, roti was so hard and so on. Everything is worst as it cannot be able to intake the food. Please make sure to make the food which can be able to eat at least. I'm not asking delicious food to eat. But at least to eat for our hunger. Correct your food service else i can deal with higher officials.

In my irctc app while registering my email id wrongly added as dwaraka ravi instead of [protected]@gmail.com. Please change my email id to [protected]@gmail.com. My email id is typed wrongly. That's why i am not getting email top to my email id. If my email id corrected means then i can register irctc app version and i can book the train tickets. So please correct the email id.

Irctc bound 35 minut before not booked ticket but after i will not booked ticket
Because all ticket booked in counter prs give a lot of money example total amount of fare is 3000 but prs clerk take 8000 then met a confirmed ticket
When i booked ticket booked online then i will met only waiting ticket because irctcwill very slow down his server.
Su

Yesterday i booked a 4no's train tickets mangalore express chennai to kulithalai.
But unfortunately irctc.com but unable to process in last minute so close the tab.
But it was depited money amount 571rs.
And next time i will book another tickets that's done. But first time transaction money not return please refund my money. Transaction details
Date : 09/06/2017.
Amount : 571
Transaction number:[protected]

I'm sayantan chakraborty & i tried to book a premium
Tatkal ticket for 13149/kanchankanya exp for traveling to sdah to
Njp on 3rd june. The transaction id is [protected]. The reservation was not booked but my a/c was debited by rs.911 & it is still not refunded.
Moreover, i sent them e-mail twice regarding this but have not got any reply yet

Sir
Present by i am travelling in 22812 ndls-bbs rajadhani. My pnr [protected].
As i paid money for food and service while purchasing of ticket. During dinner in yesterday few of the items are missing from plate. The same was asked to staff. He told that he will bring. But he was not provided. When i asked about him again, he replied that he has 72 passengers in the coach, i am not only one person. Issue regarding yesterday dinner registered with your web portal. Refer complaint no. W/nr/dli/[protected] dated 09 jun 17. No action initiated yet.

I am travelling from mathura to kanpur via jp ald xpress vide pnr [protected]

Trn:12404, dt:[protected].

During the travel i decided to have food at comsum and ordered std veg thali/casrole thali @ rs 45 for two.

However, since beginning comsum guys were unwilling and to my shock and surprise they have supplied food from outside.

This way they are not only cheating but doing forgery with me. This is not only unethical but highly illegal.

Further some manager mr chandra shekhar and mr deepak singh both were there but did only unwanted argument and waisted my time.

They have denied to give me the irctc complaint book.

Then i approached tc office and register a complaint.

Again no inspector is there to seal the food supplied by them. I am waiting since last two hours.

I called local grp and agra grp to help. And call 4 times on[protected] but unable to catch officers even holded the line for 15 minutes.
I do have recordings and pics and can be shared if required.
Please take appropiate legal action against them.

Thanks

Trivedi ak

[protected]

While i am booking a train ticket in irctc
Mobile application through paytm wallet, money deducted from my wallet but ticket not booked. Please refund my money to
My paytm wallet. My irctc money
Transuction id is [protected]. Booking date 9-6-2017. I am attaching a photo. Sir please resolve my problem and refund my money.

I was trying to book a ticket from
Yesvantpur jn (Ypr) to brahmapur (Bam) in
Train no./name: 22888/humsafar exp on 15-may-2017

Rs 3570.00 /- deducted from my account but the transaction status shows payment failed in irctc where as it is successful in the respective banker (Icici).

The money usually comes back within 3 working days. But it is already 25 days since the failed transaction. I have wrote several e-mails to irctc as well as to the banker's site, but i didn't get any update regarding my payment. It is highly disappointing to see irctc has such poor customer support. I almost tried calling every possible customer care number, but none of them got answered.

Please give a response to my registered e-mail about the issue.
Sari. [protected]@gmail.com
Hope i will get back my money soon.

To the management i a passenger of this train. Train no.12864 of slapper class s7. Seat 50. Complaint about the inconvenience in the train there is a open electrical which can cause a chance for electrical shock. So i kindly request you to repair it. Because infants see it as attracting thing and can harm themselves so it is a train connection so it may have high voltage so i think that the irctc management will take care of it.
Thanking you.

Amount is not credited in my account. But my tdr status showing cr registered.

Train late by 3 hours and passenger not travelled.

Train no./ name: 12622/tamilnadu exp
Pnr. No. [protected]
Cancellation id: [protected]
Nagpur ngp to vijayawada bza
Date of journey: 01-jun-2016

Give me response asap..
Mail id:- [protected]@gmail.com
With ref. To above subject, train - tamilnadu express.

Ticket from nagpur to vijayawada

On 01/06/2017, i come to know from station sources that train was late coming by 2-3 hours when i arrived at nagpur station to have a journey. But i have to be at destiny at right time.
So i filed tdr for cancellation and opted for alternative arrangement.

But still it is not refunded and status was showing as cr registered. As a common passenger,
I am not understanding the status. So please do the necessary..

Regards
Venkatachalam. K
[protected]

Train was not running on the journey date. When it was not showing train cancelled then i have filed tdr. Now it is showing status is cr repudiate.

Kindly look into this matter

Ranjeet pathak

Pnr no: [protected]
Train no. & name: 15660/kanchanjunga exp
Travelling date : 04/06/2017
Station : kishanganj to sealdah

This is the problem of indian railway for train cancelled so, please revert back with reason for refund delay.

RCTC cheating people!!
I have booked a ticket for short distance travel in CC online
and the total amount for three passengers is Rs 580/- Due to some emergency I had to cancel the ticket 2 weeks before DOJ but they have refunded only Rs70/- Whom can i approach as the customer service is useless and need to stop such practices.

PNR:[protected]
TRAIN# 16649
CLASS:CC
TRAN ID: [protected]

PNR No. - [protected],

I had cancelled my ticket on 02/07/2017 and my cancellation id is [protected] and on 05/07/2017 it is showing in IRCTC website that my amount is refunded into my account.But i have not received it into my account.

I had booked the tickets through my SBI card and in the refund history the bank name is shown as ICICI, I had chceked with my bank but the amount is niot refunded.

Kindly do the needful in refunding my amount!!!

I have cancelled the ticket with pnr no - [protected], transaction id - [protected].in the status, it is showing that the amount has been refunded to paytmg but i haven't received it yet. It is to be noted that i have made the payment through my sbi debit card while booking the ticket.

Please do the needful.

Sincerely,
Ajeet kumar,
[protected]
Ajeet. Lko.[protected]@gmail.com

I was trying to purchase ticket from dee to sgnr and processed payment through debit card at 16.09 hrs on 6.5.2017which was not successful for want of otp asked by gateway. I again purchased ticket on 6.5.17 at 16.12 hrs through net banking vide pnr no[protected] by train 12455 for anupama mudgal.
Latter after some time found that unsuccessful gateway also gave ticket vide pnr [protected] for same place for same lady hence it was cancelled but refund sanctioned is rs.60 instead of rs.183.79 with no fault on my part. Pl process complete refund for problem of gateway process which provoked me for immediate other way of net banking.