Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked the tickets money paid and it returned to irctc site.. I checked in "last pending transaction history" it is showing "payment requested" when i click on transaction id, it is showing booked, but no pnr no. Please find following details: transaction id :transaction id: [protected] pnr no train no./name: 22944 / ind pune expres
Date of journey: 20-jun-2017 date of boarding: 20-jun-2017 class: sleeper class (Sl)
From: surat (St) to: pune jn (Pune) boarding: surat (St)
Resv upto: pune jn (Pune) quota: tatkal (Tq) ticket type: e-ticket.
Payment deduction detail:
Payment option:state bank of india
Ticket charge:415.0 service charge:0.0 total:415.0.
So please solve this problem & refund my money.

I had tried to book a train from ludhiana to new delhi on the 16th of june at 10:06 am using takal in malwa express (12920) on the 17th of june, the money was debited from my account through paytm website and was redirected to a blank page without confirmation, i was unable to reach either irctc or paytm regarding, i request to resolve the issue at the earliest.
Abel abbu varghese
Irctc user id - abeltvl
Email - [protected]@gmail.com
Phone no.- [protected]

I booked a ticked from h nizamudding to secundrabad sc on 26/05/2017 using irctc website has trasaction id: [protected], and i paid the 6701.50 inr using the upi facility available on irctc webside ([protected]@axisbank) with my icici vpa: er. Prashant. [protected]@icici. The ticket is attached with mail.

Icici bank reference id: upi/[protected]/[protected]@axisbank

On next day, i cancel both tickets one by one (Total 2 ticket). I got the two mails that you will receive a refund of 3280 inr + 3280 inr.

Still now i don't get refund in my icici bank account. I check the refund status on irctc website, here it will say amount is refunded to axisupi bank on 28 and 29 may 2017.

Please help me regarding this to get the money bank in my bank account.
All the documents are attached. Kindly help me.

Dear sir/madam,

I have received your poor response advising no refund due to the suvidha train and we should cancel the tickets 6 hours before the train departure (Pnr number [protected]).

I am very surprised and disappointed to get the automated response where it seems like the decision has been made by a machine and not by a person regarding the request for a refund.

It’s very clear under the refund rules of india railways that if the train is delayed by 3 hours a full refund will be granted:

1. We purchased two tickets at a premium price (Premium tatkal) which is equivalent to air fare (Rs 6200). However, the service hasn’t been premium unfortunately.
2. In the first place one needs to consider why would we buy the tickets at a such high price? We bought these due to the urgency that we had to travel to kolkata from gaya. But then what’s the point if the train is delayed by 8 hours? All our further plans had to cancel due to this train delay including penalty for us for our return rajdhani tickets, physical and emotional hassle and not to mention business loss? Why would the indian railways would punish us financially for their failure to operate on time?

I would like to kindly request you to reconsider your decision of not to give us the refund. Look forward for your favorable response else we will have no option rather than taking this matter further.

Kind regards,

Dnyaneshwar kakade

To irctc
I had booked my tatkal waitinglist ticket on[protected] from ambala cant to chhapra jn in ask kir express (15708) with pnr no [protected]. For[protected] with
Transaction id [protected]
But today as[protected] my ticket is not confirmed and shows wl/32
So due to this reason i miss the train but my ticket is not cancelled or my money is not refunded
Please check the problem and solve it quickly
I will be very thankful to you for this

Sunny

Dear sir,
I have cancelled my booking but i don't get any refund. I m giving details which i get message.
Pnr [protected] ticket cancelled, amt 1690 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.
Pnr [protected] ticket cancelled, amt 1440 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.

Hi team,
Good afternoon

User id : pulsariyap

I have booked a ticket for tirunelveli to mumbai thorugh irctc app, but after deduction amount i am not receive the ticket form (Because payment failed reason) but u receive the amount so checking for request and quickly that amount return the bank and showing payment failed.. Kindly reverse my amount as soon as possible.

For your reference i have meintioned below the transaction id.

Transaction id : [protected]
Booking date : 4th june 2017
Travel date : 5th june 2017

I was trying to book tickets from kathgodam (Kgm) to delhi (Dli) for
Date : 14 oct 2017, during transaction amount get deducted from my bank account but tickets not get booked, and message given was transaction failed by bank.

Transaction id : [protected]
Transaction amount: 1000.29
Transaction time:[protected]:10:05:56

Please refund for the same

I have an account in irctc.co.in (User name is rajuma2020). Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

I have tried to book ticket on irctc website on 13th june for train no. 12331 for journey of date 24th june with kotak net banking but i found that amount 901/-rs successfully deducted from my bank account but ticket hasn't booked. My user id is magnate800 and email is [protected]@hotmail.com. Pls review this system fault and refund my amount as soon as possible. Already wrote email to irctc but they are not responding even after 48 hours.
Thank you
Abhishek kumar
Mobile:[protected]

Today my money got transfered from icici bank via ptm to irtc but no booking was done by railway.

details —

transaction id-[protected] (Irctc)

train no-kalka shatabdi (12011)

date of payment[protected]

date of departure[protected]

payment rs.- rs. 704

so, please resolve this issue immediately and refund the money

This is with regard to a problem which i have faced while booking ticket through irctc.in.
On 14th june 2017, i’ve tried to book a train ticket from trivandrum central to ernakulum north, travel date is on 16th june 2017, janasatabdhi. On the first try, online web page lead me to the payment gate way and i’ve made my payment through hdfc internet banking. After the payment got debited from my account the page got stuck and then lead me to the log in page of irctc. I’ve not received any update/status of ticket and i couldn’t find the status in booking history. But the payment got debited from my account. And also the refund not yet happened.

Transaction details given below

Date narration cheque/ref. No. Value date withdrawal deposit closing balance
14-jun-17 [protected]-irctc_new [protected] 14-jun-17 11.5 15, 847.36
14-jun-17 [protected]-irctc_new [protected] 14-jun-17 350 15, 858.86

Request you to look in to this matter and support to close this issue with refund.

Sir my name is chakka. Srikanth. Iam bookedtreservation ticket no from visakhapatnam to tirupathi on[protected] for tonumbers. My pnr no is[protected] is cancelled due to some personal probem. This is booked by debit cardcardup to now my amount is not credited to my account number, so please refundol my am. Ount to me urgenty. My amount is 760rupees only

Details-

C, hakka. Kasi annapurnaf54, chakka. Lakshmif53 years. Ol-d ticket no[protected]ca, cancel tic no[protected], my accno sbi-[protected], ph no -[protected], ticket no - a62061296 bkd no mc-2102

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then the ticket has been cancelled and its showing refunded but i have not got the money till now.

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag

Transaction id-[protected]
Cancellationid /refundid-[protected]

I am deepak kumar, traveling in train no. 04406, my pnr no. Is [protected]. My blanket was very dirty, something white colored laid on that. So i told ward boy to replaced. He denied to replace. He taken old blanket but didn't issued other one and told either you keep this or travel without blanket. I have started at 11:15hr it's about 7 hrs to start but till now i didn't get blanket. It's very cold in night hr, so please provide blanket before 9 pm

Hi,

I booked ticket from kcg to tbm and return journey on 14th june from mobile app transaction id:[protected], [protected]
. But amount got deducted thrice instead of twice from my account. Please see the transaction details:

14/06/2017 14/06/2017 bil/[protected]/pgmib-/[protected]_ 811.50
14/06/2017 14/06/2017 bil/[protected]/pgmib-/[protected]_ 811.50
14/06/2017 14/06/2017 bil/[protected]/pgmib-/[protected]_
811.50

Please look into this and credit the amount back as soon as possible

Thanks

2 weeks ago i made an account on the irctc website. As i live overseas i did not have an indian mobile phone number to verify my account with, so i emailed the company with my username and passport attached asking for them to activate my account.

I have sent multiple emails since then, but still have not gotten a reply. I will be going to india in 2 weeks and would like to book before then. I am very anxious as i believe the trains will be booked out by then.

My irctc username is: pchapp

Thankyou.

I have registered with irtc long back when i was in service. At present my registered email id with irtc is [protected]@mahabank.co.in. I used this email id when i was in service. Now i am retired 4 years back and have no access to office email id. My personal email id is manohar. [protected]@gmail.com.

You are requested to change my registered email id in my profile.

Hi,

I have made two transaction through irctc and the amount has been deducted from my account, however the ticketed is not booked.

I have discussed with my back and they said that irctc has received payment, so i need to contact irctc i have tried to contact on phone but i am not able to connect them.

The first transaction made on 11th june & second on 13th june

Thanks & regards
Arman shaikh

I was travelling from hassan to yeshwantpur, i took the ticket in the counter which was of 70₹ but the ticket collector charged me 85₹ telling its the reservation charge and i boarded the train.
After i boarded again the collector collected 15₹ for reservation charge. This is pure act of cheat in the ticket counter. He is charging 15₹ extra for no reason. I have enclosed a copy of ticket in this complaint.
He charges extra 15₹ and make a handy amount daily.
Please take action against the authority and give me the solution for the extra amount taken.