Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have registered with irtc long back when i was in service. At present my registered email id with irtc is [protected]@mahabank.co.in. I used this email id when i was in service. Now i am retired 4 years back and have no access to office email id. My personal email id is manohar. [protected]@gmail.com.

You are requested to change my registered email id in my profile.

Hi,

I have made two transaction through irctc and the amount has been deducted from my account, however the ticketed is not booked.

I have discussed with my back and they said that irctc has received payment, so i need to contact irctc i have tried to contact on phone but i am not able to connect them.

The first transaction made on 11th june & second on 13th june

Thanks & regards
Arman shaikh

I was travelling from hassan to yeshwantpur, i took the ticket in the counter which was of 70₹ but the ticket collector charged me 85₹ telling its the reservation charge and i boarded the train.
After i boarded again the collector collected 15₹ for reservation charge. This is pure act of cheat in the ticket counter. He is charging 15₹ extra for no reason. I have enclosed a copy of ticket in this complaint.
He charges extra 15₹ and make a handy amount daily.
Please take action against the authority and give me the solution for the extra amount taken.

I booked the online tatkal ticket from ludhiana to bardhwan on 11 dec 16. Doj was 12 dec 16. But the train was late more than three hours, so the passenger not traveled. I filled the tdr on 12 dec 16. Status of tdr showing cr registered, but still refund not made. My cancellation id is [protected]

I also keep on mailing from jan 17 regarding this but till now no satisfactory answer and refung is made. Please do the needfull.

Name - prasad sakamuri irctc user id - prsakamu mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

The first and foremost thing is the great pressure the t. C. Puts on you. I have my exam on 16, somehow the only train which lead me there git cancelled. Tried to reserve seats but couldn't, even in tatkal the availability was over 400 yet didn't got a seat. By an agent somehow in the last moment, i got a ticket to odisha and then had to travel to ranchi. Somehow in the haste, i forgot my id proof and the ticket is unwilling to cooperate even if i download the aadhar, he is unwilling to hear anything and created scenes multiple times. I showed him the scanned copy, the photocopy of aadhar. Even told him i had applied for pan card and showed him the marksheet. He threatened to take actions against me. I showed him the irctc's sms. He didnt approve. I troubled everyone at home even friends and relatives. They leaving all their work worried for me and sent me the aadhar via whatsapp. The t. C didn't hear even though i enquired from a friend's father who works in railway, he said photocopy would do. I am in dire need of board the train with the confirmed ticket, yet he bullied me to get down on the next station.

Sir,

My ticket not booked but amount has been deducted from account this is happened two time even i got alert massage from bank that payment is made to irctc
My details are following

Transaction id: [protected], amount -3575
Transaction id: [protected], amount -3575

Sir please help to respond on my id as earliest as possible

Rajesh. [protected]@gmail.com
[protected]

Sir,
Payment deducted but booking failed. I am trying to book a tatkal ticket of sl class from murtizapur (Mzr) to pune (Pune) on 09/06/2017 by train number is 11406 ami pune exp journey date is on 10/06/2017. However a message was received on the phone for the amount 535.87 rs. Debited but the ticket is not book. My transaction id is [protected].
On my internet baking transaction status show about this booking is by debit card othpg 461103 irctc delhi.
This type is given.
Please refund my payment as early as possible.

Regards,

Mr. Pranit pranjale

Hi,

I have booked the tatkal ac tickets from eluru - bangalore on 05th june 2017, however because tickets because o[censored]navailability of seats the booking failed but amount had been debited from my bank account – rs 2909.

Irctc refund status shows amount of rs. 2850 has been refunded, bank name is paytmg, but i have not received this amount in my account, i had used my icic debit card (Coral visa) bangalore to book the ticket... I have also checked with the bank, they have confiremd money has not debited to my sb a/c.

Details of failed ticket: attached below.
Transaction id - [protected]
Transaction date - 05-jun-2017
Refund id - [protected]
Pls. Do the needful at the earliest as we are very disappointed with such disputes occurring quite often.
For any more details please call - [protected]
This is urgent

I sanjay karwal, pnr:[protected], traveling from betiah to anand vihar terminal by train jaynagar special, train no. : 04041 on 12/06/2017.
Complaints
1. Train was start, delayed by 7:30 hr. From the starting point
2. From mugal sarai, there is no light, water and neither of fan was working
3. After complaint about the same to many person, that was 1. Some khan in control room, 2.ac conductor, 3. Kanpur station master and many more railway authority person but there is no action taken by any such person
After all these i forced my hand for this complaint
And also request the concerned authority to take an action as soon as possible

On 8th june 2017 i have done an online transaction to purchase a ticket. Unfortunately after the payment was made through hdfc bank credit card paid in times tried payment gateway, the repeated error found like,
"redirect=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...�...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and irctc is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. Kindly refund the deducted amount in my hdfc bank of rs. 1500

Expecting a reply as soon as possible.

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refundid : [protected]
Refunded date : 22-may-2017

And

Transaction id : [protected]
Refundid : [protected]
Refunded date : 22-may-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.

I cancelled my three tickets more than one week ago, but still i didn't get my refunded money. I also emailed them about this on "[protected]@irctc.co.in" but every time a system generated email i got in response. I also called on their 24*7 customer service number but every time line is busy. I am so frustated that what services they provide to their customers. The cancelled tickets pnr numbers are "[protected]", "[protected]", and "[protected]". Please check what is the issue?

Dear sir,

We had booked 3 tickets to kolkata by bokaro howrah fast passenger for 18th june. Later we came to know that the train is canceled. All the trains in that route is canceled permanently from 15 th june.

After cancelation of tickets they have cut cancelation charge of rs 570.

We request you to refund the cancelation amount. My pnr no is. [protected]
Train no is. 58014/bksc. - hwh pas.

I seriously can't understand as how can a number of irctc including toll free number can be busy. I tried so many times yet it is busy and chennai number is unanswered. Irctc is using a single landline without multiple lines for complain & help centre. My accounts are deactivated, i requested to delete old accounts as could make a new one to book my tickets. No reply from them against the same. Not even deleted. They are just showing as your account is deactivated. I need a help what to do now. Or irctc is just to help the agents? They are not replying so many users like me against the same problems and issues.

Hello this is lokesh today i am. Travelling delhi to dehradun in "massoori express"genral box sarai rohilla to dehradun. There is one passenger he misbehave with everyone on way because no one is providing seat after that he tried to fight with me its a very disappointed and no one can't say him because he belongs with muslim religion and he has no ticket i want to take action of these passengers. This is not first time many times i have face these problems many times in this train... When i told him i will do complaint against him he said no on cant do anything else against him and your complaint numbers are very disappointed no one has picking up phone... After that he step down on "najjbabad" station... I want to register a comaplint against of these passengers in this train.in this train security level is very low... Pleas take action

I was trying to do tatkal ticket in north-east express on 8th of the june during my booking they debited rs 680 from my account and ticket not booked.
Yet money not received in my account.
My transition no. Is [protected].
I done my transition with state bank debit card. But after the failure of transition they does not returned my money in my account.
Please solve this issue as soon as possible.

I have booked a ticket on 04.06.2017 and the same was cancelled on same day i. E.04.06.2017. Status of refund in irctc web site is showing as under

Pnr: [protected]
Cancellation id: [protected]
Refund amount: 2540
Refund date: 05.06.2017
Refund bank: paytmag

I opted debit card option in paytm and made the payment directly from my debit card. Till date, i have not received the refund to my bank account.

May kindly help.

I have cancelled tickets on 20th may but no amount has been refunded till now. Cancelled tickets transaction ids are - [protected] & [protected]
I have paid for both the tickets through debit card option in multiple payment options.
I have already mailed thrice on this issue and didnot recieve any response till now. Even their helpline number doest not get connected single time. It has been more than 20days. I need money in urgent.in my irctc account it is showing refunded to paytmag but no amount is refunded in my paytm account also. Therefore i request you to refund me to the earliest.

This is an utter shame that the only online portal for railway ticket reservation is not maintained to cater a diverse population in a country like ours, which, by the way, requires a lot of attention in these areas.

Trying to book a tatkal ticket from 10:00 am but the page is under maintenance and as soon as the the tatkal time duration is over the page comes back online.
Seriously, are we trying to make fool of ourselves or does the goverment still wants us to stand in lines for hours to get a ticket.

Please work on this. We need quick attention to these minor details.