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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 249

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M
Muthuveerappan Rajasekaran
from Hosur, Tamil Nadu
Jun 6, 2017
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Address: 560037
Website: IRCTC

Irctc transaction id no.[protected] irctc received amount rs.350-00 through my indian bank debit card transaction id no.330003 on 06/06/2017 at 11:09:01 hours, for my booking e. Ticket from chennai central to krishnarajapuram for train no.12609/bangalore express. Date of journey 28 jun2017 class - chair car (Cc). After making my above payment irctc has notprovided my ticket booking details in the screen to enable me to take the printout and also they have not sent sms to my mobile phone no.[protected] which i have given in the e. Ticket bookin format. So that i request the concern people to refund the amount of rupees 350-00 (Rupees three hundred fifty) only to my indian bank ccaount. I claimed senior citizen concession in that ticket.
Sincerely yours
M. Rajasekaran.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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PNR #:[protected],
TRANSACTION ID: [protected],
DATE Of booked 12- FEB-2017,
DATE OF Journey: 14- APR-2017,
TRAIN #: 17209,
Ticket id: IRCTC #5899732.
We are following up for update of the refunded amount, but not received any update till now.
Reply

Indian Railway Catering & Tourism Corporation [Irctc] — I am not able to booking tickets

Hi Team,

I am not able to book the ticket because it getting error "booings are not allowd as your account has been suspened" i request you to please fix this issues.

MY id is prashu_87

Regards,
Prashanth
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    R
    Rishu_pdt
    from Samastipur, Bihar
    Jun 6, 2017
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    Address: Munger, Bihar, 811202
    Website: irctc

    Sir maine 3 may 2017 ko tdr file kiya tha jiska reg. No.[protected] hai. Ka amount abhi tak mujhe refund nahi kiya gaya hai. Meri train 3 may 2017 ko varanasi se jamalpur ke liye thi par train 6 ghante late hone ke karan maine tdr file kiya. Train no. 03428. Ticket booking date 15 apr 2017. Cancellation id [protected]. Pnr no. [protected]. Transaction id. [protected].
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      D
      [email protected]
      from Rajmahal, West Bengal
      Jun 6, 2017
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      Address: 713150
      Website: CONSUMER COMPLAINTS

      Booked ticket's trancsaction id:[protected], pnr:[protected], date:18.05.2017, from howrah to tvc, cancelled id:[protected], date:22.05.2017, amount:rs.2340. The fund has not been credited in my dena bank account. The refund history is showing the fund has been refunded to kmb, however i have no accout in kmb. It is being too late to credit, so i am facing problem for that fund.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        A
        Abhinav1111
        from Delhi, Delhi
        Jun 6, 2017
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        Address: New Delhi, Delhi, 110058
        Website: www.irctc.co.in

        Despite my opting for lower and middle berth in the same coach or otherwise do not confirm, the booking was done in two different coaches and also in both the lower berths. Due to which i have to cancel the tickets and wasted my 400 rupees. And after that again i booked tickets for two coaches one for lower berth (For senior citizen) and one for middle berth they again booked different seats one is middle and one is upper. How shameful it is!
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        I want to book my train tickets in my mobile or my pc only but I can't register in ircts login please help me in that aspect

        Discrepancies in booking of railway tickets. - Comment #2750904 - Image #0
        Reply
        I don't know my user ID or Password. So please delete my account.
        My detail.
        e-mail Id : [protected]@gmail.com
        Mob no. : [protected]
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          B
          byasdeb
          from Kolkata, West Bengal
          Jun 6, 2017
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          Railway PNR no.[protected] of Train 12246 dtd. 01.06.2017. We alongwith many a passengers of other PNR boarded in the train from Yashbantpur. The meals supplied by the IRCTC was a nasty, spoiled causing food poison us. Not only that the schedule of the meal was also changed. Pl take necessary action from all corners against the service of IRCTC at once. Prime Minister may ale be requested to inquire into the matter.-- Byasdeb Datta, 2/45, Viveknagar, Santoshpur, Kolkata-75(Mob-[protected])
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            D
            dinesh8181
            Jun 6, 2017
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            Address: Valsad, Gujarat, 396001

            Dear Team,

            I have booked 5 chair car tickets and after i cancelled the tickets i have charged 190 rs per ticket but actual cancellation charge in chair car is 90 then why charge me 190 plz do the needful.
            I have facing issue about cancellation charge as per rule 90rs but charged me 190 rs per ticket so please check it.
            Cancellation id - [protected]
            PNR Number- [protected]

            Thanks & Regards,

            DInesh Sharma.
            [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              shrey1009
              from Delhi, Delhi
              Jun 6, 2017
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              Address: New Delhi, Delhi, 110092

              I was travelling from kota to delhi on 04/06/17 train no-09809 ticket was rac they alloted seat with a male. Bcoz of that i was not able to sleep in my entire journey whole night i was waiting for tc but he din't came bcoz of this i am facing health issue. Kindly take action against irctc otherwise i will seu indian railway. And refund me the amount so i can take my treatment.

              Pnr no-[protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                N
                nishup
                from Raipur, Chhattisgarh
                Jun 6, 2017
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                Address: Bhopal, Madhya Pradesh, 462010
                Website: Tdr enterd but mony no Refund.. Train late by 3 : 35 hours

                Transaction details:
                Transaction id:- [protected]
                Pnr :- [protected]
                Train no. :- 12409
                Bpl to nzm
                Date :- 1/06/2017
                Train late by 3 hours 35 min.
                Tdr enterd date :- 01/06/2017
                But mony not refund...
                Plz refund mony...
                +1 photos
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Jun 06, 2017
                Updated by nishup                 Transaction id is [protected]
                Train no 12156
                Nzm to bpl
                Waiting ticket not conform
                Money not refund
                Transaction Date 3/06/2017
                Ticket cancelled datr 3/06/2017
                CancellationID /RefundID [protected]
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                  A
                  aritradutta199
                  from Mumbai, Maharashtra
                  Jun 6, 2017
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                  Address: New Delhi, Delhi, 110001
                  Website: www.irctc.co.in/eticketing/loginHome.jsf

                  Booking transaction id - [protected]

                  Name : aritra dutta
                  From : howrah (Hwh)
                  To : chhatrapati shivaji terminus, mumbai (Cstm)
                  Date of journey : 01/10/2017
                  Train no : 12860 - gitanjali express

                  Issue : money of 1956.50 including service tax was deducted from my sbi bank account but the ticket was not booked and the transaction status was failed. The money was deposited to upi (Powered by axis bank) at [protected]@axisbank.
                  Booking transaction id for irctc - [protected]
                  Booking transaction id for sbi[protected].

                  Please resolve the issue as soon as possible.

                  Thanks and regards,
                  Aritra dutta
                  +1 photos
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    Y
                    yashkr99
                    Jun 5, 2017
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                    Address: 800001
                    Website: www.irctc.co.in

                    I had booked two tickets through irctc website on[protected]. When i checked my bank account statement on[protected], i found out that there are two deductions with amounts rs 135.17 and rs 157.11.
                    I contacted my bank for the same and they told me that it was made by irctc.

                    I asked them to provide me the reason for these deductions and why was the deduction made a week after the booking and not during the time of booking the tickets? But no one responded to my complaint yet. Now, i want to take legal action against irctc for fraudulent.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      ह
                      हरमेश प्रकाश
                      from Kanpur, Uttar Pradesh
                      Jun 5, 2017
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                      Address: Moradabad, Uttar Pradesh, 244001
                      Website: irctc.co.in

                      I was trying to book a tatkal ticket from moradabad (Mb) to allahabad (Ald) on 16 may 2017. The ticket was not booked but the amount of rs 3300 (Tax extra) was deducted from my bank of baroda account (Irctc_paytmpg) with transaction id [protected]. I contacted irctc care they told me money has been refunded on 18 may 2017. I checked my account continuously but amount of rs 3300 has not been refunded till date. Kindly help me get refund the amount on my bank account as early as possible as its been more than 20 days.
                      Thank you.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      View replies
                      I have cancelled a ticket from par_verma a/c, cancellation id is [protected] cancellation date is 26.06.2017, but refund amount is not credited in my account. Please amount is credited in my account as soon as possible.
                      Thanks
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                        V
                        Vijay Revatgaon
                        from Mumbai, Maharashtra
                        Jun 5, 2017
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                        Address: Thane, Maharashtra, 400605
                        Website: IRCTC

                        I was trying to book tatkal tickets from madgaon (Goa) to thane (Mumbai) station, the birth status was showing available #32 while booking ticket, but after making payment, the birth status changed to tatkal wl #26. What should i do?

                        Transaction details:
                        Transaction id:- [protected]
                        Pnr:- [protected]
                        Train name/ no:- matsyagandha (12620)
                        Date of boarding:- 06-june-2017
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          Sagar Vaja
                          from Surat, Gujarat
                          Jun 5, 2017
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                          I was travelling in train 59460 saurashtra mail i had seen that passengers with general class tickets are travelling in sleeper & ac class coaches. Even the ticket checker is aware of the situation but does not do anything. If people with general class tickets travel in sleeper & ac class then why we passengers pay higher amount to travel in sleeper & ac class. Are we passengers fools to travel like this?? Or next time we will also take local ticket & travel in sleeper & ac class
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            sc_hr2007
                            from Jamshedpur, Jharkhand
                            Jun 5, 2017
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                            Address: Kolkata, West Bengal, 700076
                            Website: IRCTC

                            My name is sujoy chatterjee. I have booked three railway tickets through irctc website on june 1, 2017. The payment was also done. According to your website, tickets were scheduled to come in my registered address by 36 hours through m/s. Overnite express ltd. But after more than 5 days, still i have not received your tickets. Today when i have called customer care of m/s. Overnite express ltd, they clearly told me that they are not aware of this incident. Now my question is that after paying the amount of inr 2005/- through online mode why i have to face this difficulty. Then why irctc would not the responsibility of the whole thing. The ticket was done for 3 passengers i. E sk chatterjee, sumona chatterjee & sujoy chatterjee. Two of the passengers are senior cityzens also. I want to know the exact reason of this harassment. I am providing the pnr no for your ready reference: pnr no: [protected]
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            Refund Amount Not Yet Received, Regarding Ticket Canceled On 20.05.2017
                            Pnr No.[protected]

                            Railway Tickets not received after 5 days of online payment - Comment #2749477 - Image #0
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                            Over crowded in reservation compartment, it should be necessary for proper maintain. It against consumar right.
                            Reply
                            I am sorry my user id is SREENU9848
                            Ihave entered wrong mail id as srinivas[protected]@gmail.com
                            The correct one is srinivas[protected]@gmail.com please edit my mail id
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                              T
                              t srinivasarao
                              from Samalkot, Andhra Pradesh
                              Jun 5, 2017
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                              Address: East Godavari, Andhra Pradesh, 533294
                              Website: irctc

                              I purchased an online ticket with transaction i. D. [protected] dated 31st may 2017. I cancelled it after a couple of hours while i have replanned my journey and reserved another ticket on two names. Pnr number is [protected]
                              It is already 5 days complete and the money has not been refunded back into my account andhra bank. However, the refund category is showing that the amount is sent back to the bank paytmag and the date of refund is left blank.
                              So, kindly refund my money at the earliest so that i can use the funds for the return ticket.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              My Email is ygehlot88 IRCTC OPT coad Not Receive plz send me Email opt coad and complete my id my mobile number [protected]

                              Refund is not credited back into my account - Comment #2749453 - Image #0
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                              I was trying to book the tickets by PAYTM gateway using my debit card from Punjab national bank on 25th may 2017. The money got deducted but the ticket was not generated. In Irctc account it is showing the money got refunded in PAYTMAG on 26th May 2017. But it is not credited in my Savings Account. please help me.
                              Transaction Id: [protected]
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                              DEAR SIR...
                              i forgot my user id and password but i remember my email id [protected]@gmail.com and mob. no.[protected] plz help me as soon as possible
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                                R
                                Remia Ram
                                from Chennai, Tamil Nadu
                                Jun 5, 2017
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                                Website: www.irctc.co.in

                                Sir,
                                I created an account in irctc last week. They send me the otp for mobile verification. But they are not sending the otp for email verification. I am facing great difficulty to book the reservation seats. Please help me to get the otp for email verification as soon as possible. My username is remiaram55 and otp to be send to this email id:rem. [protected]@gmail.com.
                                Expecting a positive result as earlyas possible.

                                Thanking you
                                Remya m r
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Jun 02, 2017
                                Rahul96605's response                                 SR
                                [IRCTC #5835414
                                View replies
                                I booked ticket for kota to Jaipur in 2nd Ac but I cancelled it by 14 may but still after 16 days refund not credit. Please find attachment.irctc customer line always busy I waste a lot time but my money still not back.my ticket PNR no is [protected]
                                I totally fadeup and and I already did mail to [protected]@irctc but not resolve SR no is

                                OTP for email verification not yet received - Comment #2749485 - Image #0
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                                Sir I have used irtc system to purchase e ticket from dibrugarh to darbhanga jn.on dt.21.05.17 which id no is [protected] for 3ac in abadhAssam 15909.Rs.1550 have deducted from my bank a/C but system have shown payment failed. So kindly refund my amt.payteam have used for this transaction.
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                                  G
                                  Gullu2017
                                  from Siwan, Bihar
                                  Jun 5, 2017
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                                  Website: www.irctc.co.in/eticketing

                                  This is to highlight that on 4th june 2017 at 19:40 i was booking tickets from haridwar to new delhi but the tickets were not booked but amount was deducted from my bank account.

                                  Rs.1231.50 has been debited from my bank by irctc for this transaction bit ticket was not booked.

                                  My money has been debited incorrectly and without a fault of my mine.

                                  Is this how booking ticket from irctc mean from where unnecessarily my money has been debited

                                  Please look into the matter asap
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  DEAR SIR...
                                  i forgot my user id and password but i remember my email id [protected]@gmail.com and mob. no.[protected] plz help me as soon as possible
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                                    Rishabjain@14
                                    from Bengaluru, Karnataka
                                    Jun 5, 2017
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                                    Address: Bellary, Karnataka, 583104
                                    Website: irctc. co. in

                                    I was travelling from ahmadnagar to guntakal on 18th May 2017 PNR [protected] when i boarded the train already two people were sitting on my seat when i enquired they told me that they have RAC confirmation then i told them the seat no. 32 is your part and seat 33 is my part and i am allowed to sit then later on when the ticket collector came i said him about the issue so he replied to me by saying you give them upper seat which is confirmed and you sit in Rac what kind of mannerism is it I'm not allowed to sit in my very own seat.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Hi

                                    Train no. 16004.
                                    Coach-S10

                                    I m travelling in the above train in the specified coach. It started from NAGARSOL, but there is no water in washbasin n toilet. There are close to 200 ppln suffering without water unable to go toilet. Request to arrange for the water urgently. We have already complaint to the but no action taken.

                                    Thanks
                                    Reply
                                    Hi Team,

                                    I am not able to book the ticket because it getting error "booings are not allowd as your account has been suspened" i request you to please fix this issues.

                                    MY id is prashu_87

                                    Regards,
                                    Prashanth
                                    Reply
                                    I asked about the availability of train and they behave so rude shouted at Me and harrashed
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                                      ravijha456
                                      from Jamshedpur, Jharkhand
                                      Jun 4, 2017
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                                      Address: 755019
                                      Website: irctc.co.in

                                      Dear Sir,

                                      I Try to book Ticket on 03 Jun 2017, But Ticket not booked and Money Deduct from my HDFC account.

                                      Bank Ref No - 190057.
                                      Date - 03 Jun 2017
                                      Amount - Rs. 683.87.

                                      Kindly look at this matter and do needful as soon as possible.

                                      Thanks and regards,
                                      Ravikant Jha
                                      +91 [protected]
                                      +1 photos
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        A
                                        Alex Bara
                                        from Delhi, Delhi
                                        Jun 4, 2017
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                                        Address: New Delhi, Delhi, 110003

                                        I had booked ticket via irctc on 8 may 2017 for 2ac in the ranchi rajdhani express seat no. A4-49 via the below mentioned details

                                        Pnr no. - [protected]
                                        Train no.- 12453
                                        Train name - new delhi/ranchi rajdhani express
                                        Date of journey - 25.06.2017
                                        Ticket cancelled on 24.05.2017
                                        Amount of ticket - rs.3010

                                        Amount to be refunded rs.2800

                                        The site shows the amount has been refunded but i have checked my bank details and there is no credit of the said amount in my bank account till date.

                                        It has been 10 days.
                                        Please resolve the issue at the earliest.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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