Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir
Present by i am travelling in 22812 ndls-bbs rajadhani. My pnr [protected].
As i paid money for food and service while purchasing of ticket. During dinner in yesterday few of the items are missing from plate. The same was asked to staff. He told that he will bring. But he was not provided. When i asked about him again, he replied that he has 72 passengers in the coach, i am not only one person. Issue regarding yesterday dinner registered with your web portal. Refer complaint no. W/nr/dli/[protected] dated 09 jun 17. No action initiated yet.

I am travelling from mathura to kanpur via jp ald xpress vide pnr [protected]

Trn:12404, dt:[protected].

During the travel i decided to have food at comsum and ordered std veg thali/casrole thali @ rs 45 for two.

However, since beginning comsum guys were unwilling and to my shock and surprise they have supplied food from outside.

This way they are not only cheating but doing forgery with me. This is not only unethical but highly illegal.

Further some manager mr chandra shekhar and mr deepak singh both were there but did only unwanted argument and waisted my time.

They have denied to give me the irctc complaint book.

Then i approached tc office and register a complaint.

Again no inspector is there to seal the food supplied by them. I am waiting since last two hours.

I called local grp and agra grp to help. And call 4 times on[protected] but unable to catch officers even holded the line for 15 minutes.
I do have recordings and pics and can be shared if required.
Please take appropiate legal action against them.

Thanks

Trivedi ak

[protected]

While i am booking a train ticket in irctc
Mobile application through paytm wallet, money deducted from my wallet but ticket not booked. Please refund my money to
My paytm wallet. My irctc money
Transuction id is [protected]. Booking date 9-6-2017. I am attaching a photo. Sir please resolve my problem and refund my money.

I was trying to book a ticket from
Yesvantpur jn (Ypr) to brahmapur (Bam) in
Train no./name: 22888/humsafar exp on 15-may-2017

Rs 3570.00 /- deducted from my account but the transaction status shows payment failed in irctc where as it is successful in the respective banker (Icici).

The money usually comes back within 3 working days. But it is already 25 days since the failed transaction. I have wrote several e-mails to irctc as well as to the banker's site, but i didn't get any update regarding my payment. It is highly disappointing to see irctc has such poor customer support. I almost tried calling every possible customer care number, but none of them got answered.

Please give a response to my registered e-mail about the issue.
Sari. [protected]@gmail.com
Hope i will get back my money soon.

To the management i a passenger of this train. Train no.12864 of slapper class s7. Seat 50. Complaint about the inconvenience in the train there is a open electrical which can cause a chance for electrical shock. So i kindly request you to repair it. Because infants see it as attracting thing and can harm themselves so it is a train connection so it may have high voltage so i think that the irctc management will take care of it.
Thanking you.

Amount is not credited in my account. But my tdr status showing cr registered.

Train late by 3 hours and passenger not travelled.

Train no./ name: 12622/tamilnadu exp
Pnr. No. [protected]
Cancellation id: [protected]
Nagpur ngp to vijayawada bza
Date of journey: 01-jun-2016

Give me response asap..
Mail id:- [protected]@gmail.com
With ref. To above subject, train - tamilnadu express.

Ticket from nagpur to vijayawada

On 01/06/2017, i come to know from station sources that train was late coming by 2-3 hours when i arrived at nagpur station to have a journey. But i have to be at destiny at right time.
So i filed tdr for cancellation and opted for alternative arrangement.

But still it is not refunded and status was showing as cr registered. As a common passenger,
I am not understanding the status. So please do the necessary..

Regards
Venkatachalam. K
[protected]

Train was not running on the journey date. When it was not showing train cancelled then i have filed tdr. Now it is showing status is cr repudiate.

Kindly look into this matter

Ranjeet pathak

Pnr no: [protected]
Train no. & name: 15660/kanchanjunga exp
Travelling date : 04/06/2017
Station : kishanganj to sealdah

This is the problem of indian railway for train cancelled so, please revert back with reason for refund delay.

RCTC cheating people!!
I have booked a ticket for short distance travel in CC online
and the total amount for three passengers is Rs 580/- Due to some emergency I had to cancel the ticket 2 weeks before DOJ but they have refunded only Rs70/- Whom can i approach as the customer service is useless and need to stop such practices.

PNR:[protected]
TRAIN# 16649
CLASS:CC
TRAN ID: [protected]

PNR No. - [protected],

I had cancelled my ticket on 02/07/2017 and my cancellation id is [protected] and on 05/07/2017 it is showing in IRCTC website that my amount is refunded into my account.But i have not received it into my account.

I had booked the tickets through my SBI card and in the refund history the bank name is shown as ICICI, I had chceked with my bank but the amount is niot refunded.

Kindly do the needful in refunding my amount!!!

I have cancelled the ticket with pnr no - [protected], transaction id - [protected].in the status, it is showing that the amount has been refunded to paytmg but i haven't received it yet. It is to be noted that i have made the payment through my sbi debit card while booking the ticket.

Please do the needful.

Sincerely,
Ajeet kumar,
[protected]
Ajeet. Lko.[protected]@gmail.com

I was trying to purchase ticket from dee to sgnr and processed payment through debit card at 16.09 hrs on 6.5.2017which was not successful for want of otp asked by gateway. I again purchased ticket on 6.5.17 at 16.12 hrs through net banking vide pnr no[protected] by train 12455 for anupama mudgal.
Latter after some time found that unsuccessful gateway also gave ticket vide pnr [protected] for same place for same lady hence it was cancelled but refund sanctioned is rs.60 instead of rs.183.79 with no fault on my part. Pl process complete refund for problem of gateway process which provoked me for immediate other way of net banking.

Sir i tried irctc app railway ticket booking 0n 08/06/2017 through my andhra bank internet banking trans id 435757 amount rs.1550.50 debited in my account. But ticket not claimed. My account no is [protected] my name g radhika dharmavaram cocoon market branch anantapur district andhra pradesh. Description ib/paytm/70301922/[protected] please solve my problem and reverse amount to my account.

Please change my email address as Padamsingh [protected]@gmail.com and present email address is as Padamsingh [protected]@gail.com so I can't receive any email from IRCTC so I request you sir please change my email address I kindly request you to please change my email address so I my request to you sir please change my email address sir please correct my email address sir

Hi

I filed a tdr request for following ticket and i filed it under the given time limit -

Transaction id: [protected] train no./name: 12137/punjab mail pnr no [protected] date of journey: 25-jan-2017

My tdr claim is rejected for following reason -

Reason for repudiate tdr: as per chart, passenger has travelled

But i didn't travelled because train was late more than 3 hours and i went by bus because i had to reach urgently.

How can i file a compaint against wrongly rejected tdr?

Thank you.

I had registered with my email on irctc in order to book e-tickets some months ago. But i never received any verification email. Now when i tried to register again with my email, it is getting rejected as i am being told that it is already registered. Also when i ask for password using the forgot password option, it is not being shown. I dont know how to retrieve my irctc account.

Hello,

I have canceled my ticket on 29th may before prepared chart, i made payment through my idbi rupay card (Xxxx-xxxx-xxxx-3480).in irctc website showing refund status 'refunded'. I paid through idbi card but its showing paytmag in below bank field. Many times trying to contact irctc customer care and also sent them an email but they are not helping me. Please help me to get my mone back.

Date of journey:30-may-2017
Train no./name:18030 / shm ltt express
Transaction id:[protected]
Pnr no [protected]
Cancellation id:[protected]
Date of cancellation:29-may-2017 09:23:59 hrs
Refund amount: 2700

I have been trying to book a ticket from jaipur to mumbai since last seven days but every time website of irctc crashed and i was just helpless. If a government sector entity will provide this kind of services then imagine how the others will serve. Completely disappointed with the services which have been provided by the irctc. So a kind request to you for improving this kind of service.

Tatkal booking for ac starts at 10am and for sleeper class starts at 11am.
I logged in for both, thankfully i am unable to log in neither at 10am nor at 11am. Fortunately i am able to login at 10:05am for ac and 11:05am for sleeper class.
I am describing the situation for the train no. / name : 18464 / prasanthi exp
For ac class on first search i see 15 available tickets, and within a fraction of next minute by the time i enter in details, the status comes to wl (Waitlist) 11.
I did not attempt to book here coz i am sure the status would definitely be tqwl25 or more.
Original available tq quota is 48.
For sleeper class on first search i see 25 available tickets and within a fraction of next minute (Even before it is 11:06am), the status comes to wl (Waitlist) 15, after i enter my details the wl increases to tqwl29, and after payment completion it comes to tqwl79.
Original available tq quota is 113.

I want to make serious allegation against the indian railways and irctc, some scam going on to cashin money from the passengers through agents.

It is next to impossible for even the fastest system on earth available to today, to have 113+79=192, even considering avg. 2 berths per pnr, 96 pnr tickets to be issued in less than 6 minutes, especially when irctc/indian railways claims agents are not allowed to book tickets from 10:00am to 12:00 noon, and common people like me do not even get a login session in first 2-3 minutes.

Please take the issue with the appropriate and concerned authorities so that people who are in dire need of this tq based tickets actually get it.

Sir,
I tried to book one ticket from delhi to chennai on 1.6.17 through your irctc app.The payment of rs. 796 was deducted from my standrd chartered card but the transaction declined. The transaction reference no. Is [protected] and the transaction ID showing in app is[protected].
Kindly refund the same to my card as soon as possible.
Regards
Puneet chopra
[protected]

I have filled tdr against [protected] and after few days they have repudiated it. When i called customer care they said it is repudiated because you have filed tdr 2 times. But i did not file it 2 times and there is no way on irctc website to file the tdr 2 times.

Caustomer care said that please send email to [protected]@irctc.com. I have emailed them to reopen this and process tdr again.

But i have not hear back from there side after sending several reminder.

Now my money i stuck. Please help me to refund amount.

Thanks
Anuj kumar