Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8132
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
997
down
489

Phone:
Phone:
up
297
down
192

Mobile:
Mobile:
up
293
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8132
Pending
0
Resolved
237
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1985)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — Money deduction via online transaction

 SaniyaZunjani
- 24 april, 2016
- on same date i was applying for urgent reservation(Tatkal) online from allahabad (Up) to howrah (Wb), and when i got the payment link i chose debit card payment (Sbi debit card). My money was deducted from my account, i also got a message for the same but my reservation was not done and until now that money is not refunded.
- so i am requesting here for a refund of my money....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Irctc account deactivated [Resolved]

 smit2001
Dear Sir / Madam
I have been trying to approach IRCTC through to customer care service since a couple of months but am not able to get a resolution to my issue.
Few months back I was wrongly accused by IRCTC of fraud during tatkal hours on the IRCTC website.
Though I have never ever misused the irctc websites and have been a long time user to book my travel tickets without causing any misconduct, my account was suspended
I was told that I will need to register using a different Mobile and Email. I dont have any other mobile
So does that mean I am not allowed to...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Not received my tdr amount and they rejected while saying train ran normally

 veer24
Dear,

I have file the tdr request on 8th of oct. 2015 while our train was cancelled on same date from amritsar to ajmer train no. 19612.But they have return my amount of pnr no.[protected] & [protected] but when i asked to return my amount for other tickets for the same train which has the pnr no. Of [protected], [protected] & [protected] they had refused while saying the train was on time and ran from the station and after that i have put so many mails to irctc but no one answered my mail. Now i finally got the reply while saying that the train run on time but it was not ran and irctc...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund for tatkal waiting list ticket

 Yatin shinde
I booked a e ticket online through irctc website.. There were three number of passengers. The final status of the ticket was passenger 1 - CNF, passenger 1- wl 1 and passenger 2 - wl 2 after chart preparation. We could not travelled Then i tried to cancel the ticket on next day but systems is not allowed for this we request to kindly refund me amount o 2 WL tickets
details as below

Transaction ID: [protected] PNR No [protected] Train No./Name: 10104 / MANDOVI EXPRESS
Date of Journey: 19-Apr-2016 Date Of Boarding: 19-Apr-2016 Class: THIRD AC (3A)
From: RAJAPUR...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund has not been received

 Samir Suman
Tdr status shows cr registered but refund amount not received

I have booked a ticket from irctc
From patna to barauni on 4 dec,
2014 and date of journey was 04th oct, 2015.
Train was late for more than 3 hrs and hence we coulndt traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can send sms to mob no : [protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Tickets not booked and money has been debited

 Sanju2799
My name is sanjay bhargav. Gatte i booked two tickets from vijayawada to visakhapatnam on 25th april 2016 for journey on 28th april for two adults and the amount of rs. 322.1 has been debited in my bank account but no ticket has been booked and no message regarding refund is also not there. I have done this transaction through andhra bank net banking. A public undertaking doing these cannot be tenable

My irctc user id is: sanju2799
Mobile no. [protected]
Email- g. [protected]@gmail.com

Please do needful...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I wrongly selected the gender as 'female' instead of 'male'

 Chandrashekhar Sajjan
I booked a tatkal ticket using irctc site today (25th april 2016). When i booked, i wrongly selected the gender as 'female' instead of 'male'. Since that is a tatkal ticket, i don't get money back if i cancel.

I contacted irctc customer care (139). They are sauying can't edit the ticket, have to cancel the ticket and book again, but its tatkal ticket and i wont get money back.

Please advice on this...

Info: i have all proof of documents(Pan card, aadhar card) to show it was wrongly selected the gender as 'female' instead of 'male'....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Poor catering service in shatabdi express

 Shubham Bhatia
Today i.E.[protected] i was travelling on ldh ndls shatabdi express (Train no: 12038). They had poor service even after paying the service tax to government. We are paying 600 per passenger for ticket, so that we can get the good service and food but not. I board the train at tohana(Tun) station they didn't provide the water bottle even i'd asked them for about 5 to times at last they give water to me after 45 min(Approx). After that i'd asked for any drink then waiter said you have forgotten to ask for drink now drinks are finish, literally i was shocked no sense at all.Coming to their mess some...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Reg: amount not refunded [Resolved]

 shahbazm
Date of incident : 14-nov-2015

I've cancelled ticket on 14th nov 2015 at 6.10 hr whose reference no is :[protected].

As per railway rule i should get refund amount back to my bank account, almost 6th months is completed. Still i haven't received any amount from irctc
Railway ticket booked details:
Transaction id : [protected]
Pnr no. : [protected]
Train no. & name : 15630 / guwahati ms exp
Date of booking : 24-oct-2015
Class : sleeper class
Quota : general
Date of journey : 14-nov-2015
From :...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund not received

 abkiob
I booked a e ticket online through irctc website. I booked ticket from asn to kyn vide transaction number 3 [protected], pnr- [protected] train number - 12321 on 21.03.2016. There were three number of passengers. The final status of the ticket was passenger 1 - rac, passenger 2- wl and passenger 3 - wl 2 after chart preparation. We could not travelled as the 1 st passenger was going to two senior citizen patients to mumbai for treatment purpose and the ticket was not confirmed they could not travelled. Then i tried to cancel the rac ticket of 1 st passenger but the system not allowed for the...
Complaint comments  Read comments Complaint category Railways

IRCTC — To refund money

 ps967105
Respected Sir
With due respect i want to say that my trasaction having transaction having transaction no [protected] on 24/4/2016
was failed due to network error. so the e ticket hat not been generted but money was deducted from my account.
so, you are kindly requested to refund back money in the concerned accound as soon as possible.
yours sincerecly
Pritam Singh...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — To refund money

 Ps Virus
Respected Sir
With due respect i want to say that my trasaction having transaction having transaction no [protected] on 24/4/2016
was failed due to network error. so the e ticket hat not been generted but money was deducted from my account.
so, you are kindly requested to refund back money in the concerned accound as soon as possible.
yours sincerecly...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — Forgot password and register Mobil number

 Thirupal Naik Mood
I have forgot my irctc password & register mobile number. So please send my register mobile number. Please help me to open irctc tickets booking.
I entered my username but my password is forgot. Then I click to forgot password.
And enter the username & conformation code., then sending OTP to register mobile number. I don't no what mobile number is to register in irctc. Please send me my register mobile number & password.....
Complaint comments  Read comments Complaint category Travel & Vacations

IRTC — Purchase of ticket from irtc

 SANTOSH j. gupta
Dear sir, i had booked below tikcet on line, but when i arrived at station the train was cancelled. I apporached ticket window they told me to buy new ticket and travel in next train. The current ticket will be automatically cancelled and money will be rolled back to my account.
I wrote to irtc but no reply from them. I did not get refund of the same.
Santosh gupta
[protected] / [protected]

Scan to verify

Pnr no: [protected] train no. & name: 19023/fzr janata exp quota: general

Transaction id: [protected] date of booking: 08‐feb‐2016...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — Bedding issued at rajdhani express train no 22694.

 vijayackrishnan
I have boarded this train at secundrabad jn on[protected] and my pnr number is [protected] in 3a class, when i got my white coloured
Bed spreads, i could see human hairs, on my rejection of the pair the bedding boy wants to change to another one, surprisingly i could see 6 packets opened in my presence by the supervisor all with hairs, which means the passengers boarding in between stations were not getting unused bed spreads. When i asked for the complaint book to lodge the complaint. He was very much reluctant and also non-cooperative for lodging complaints against the
Washing agent...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Not given proper confirmation of booked ticket

 vinayp9844
Sir
With the refrence given above i want you inform you that yesterday i booked the tatkal ticket from to jaipur (12403)but at the first trial it does'nt give confirmation of booked ticket so i did the 2nd trial and got the confirmed ticket and now i have the two tickets for the same .but its not my fault if irctc has given given me confirmation message at that time this mishappening was not be there.now sirwhat should i do now to get the cancelled ticket refundable....
Complaint comments  Read comments [1]Complaint category Education

Indian Railway Catering & Tourism Corporation [Irctc] — Today the money is not returned

 classichpt
I booked my ticket on 13.04.2016 from Internet banking, from Hospet to Bangalore, I had to book railway Ticket Money out of my account, But to date has not returned my money of Rs. 237.38 but did not book tickets. still IRCTC not given the money back. It is the rule of IRCTC, If our money will be cut Immediately, So when the time comes for them to return have not yet....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — Irctc cheating

 raj18186
Sir,
Myself Rajesh Upreti, I have an account in irctc with id raj18186, I have booked a ticket PNR- [protected] before 6 months from that account, I planed to cancel the journey because there is so cold. The issue is that the account which was used to book ticket was canara bank account by my named Rajesh Ac no[protected], that in now closed, i canceled the ticket i would not get refund, So i want to get my refund in other account with same name but in other Bank that is State Bank of india. Every time irctc customer care executive says that sir please wait, whenever, Irctc making me...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — No refund returned

 pushpesh28
Sir
I did " tatkal ticket" on 16/04/2016, but during transaction the tickets got filled up and a message popped up on screen "no seats available".The specified amount got deducted and and no record of ticket is showing in "transaction history" section.
I haven't got any message or mail regarding this particular transaction so kindly initiate the process and duly notify me.
Following are the relevant details :
Train no : 19421
Date:16/04/2016
Journal no : 12543952
Amount deducted: 1462.90
Transaction code : 1055
Transaction branch :...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — In reference of refund of amount of cancelled ticket

 bireshwarpandey
Respected sir,

I have cancelled my ticket on 15-apr-2016, 01:33:16 hrs but the amount was not yet refunded. So do refund as soon as possible.
Details of ticket:
Cancellation id:[protected]
Date of cancellation: 15-ap-r2016
01:31:37 hrs
Pnr no: [protected]
Train no. & name: 12392/shramjevi n exp
Quota: general (Gn)
Date & time of booking: 26feb2016, 22:49:55hrs
Class: third ac (3a)
From:new delhi(Ndls)
To:lucknow nr(Lko
Date of journey:23apr2016
Passenger mobile no:[protected]
Name...
Complaint comments  Read comments Complaint category Railways

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