Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had registered with my email on irctc in order to book e-tickets some months ago. But i never received any verification email. Now when i tried to register again with my email, it is getting rejected as i am being told that it is already registered. Also when i ask for password using the forgot password option, it is not being shown. I dont know how to retrieve my irctc account.

Hello,

I have canceled my ticket on 29th may before prepared chart, i made payment through my idbi rupay card (Xxxx-xxxx-xxxx-3480).in irctc website showing refund status 'refunded'. I paid through idbi card but its showing paytmag in below bank field. Many times trying to contact irctc customer care and also sent them an email but they are not helping me. Please help me to get my mone back.

Date of journey:30-may-2017
Train no./name:18030 / shm ltt express
Transaction id:[protected]
Pnr no [protected]
Cancellation id:[protected]
Date of cancellation:29-may-2017 09:23:59 hrs
Refund amount: 2700

I have been trying to book a ticket from jaipur to mumbai since last seven days but every time website of irctc crashed and i was just helpless. If a government sector entity will provide this kind of services then imagine how the others will serve. Completely disappointed with the services which have been provided by the irctc. So a kind request to you for improving this kind of service.

Tatkal booking for ac starts at 10am and for sleeper class starts at 11am.
I logged in for both, thankfully i am unable to log in neither at 10am nor at 11am. Fortunately i am able to login at 10:05am for ac and 11:05am for sleeper class.
I am describing the situation for the train no. / name : 18464 / prasanthi exp
For ac class on first search i see 15 available tickets, and within a fraction of next minute by the time i enter in details, the status comes to wl (Waitlist) 11.
I did not attempt to book here coz i am sure the status would definitely be tqwl25 or more.
Original available tq quota is 48.
For sleeper class on first search i see 25 available tickets and within a fraction of next minute (Even before it is 11:06am), the status comes to wl (Waitlist) 15, after i enter my details the wl increases to tqwl29, and after payment completion it comes to tqwl79.
Original available tq quota is 113.

I want to make serious allegation against the indian railways and irctc, some scam going on to cashin money from the passengers through agents.

It is next to impossible for even the fastest system on earth available to today, to have 113+79=192, even considering avg. 2 berths per pnr, 96 pnr tickets to be issued in less than 6 minutes, especially when irctc/indian railways claims agents are not allowed to book tickets from 10:00am to 12:00 noon, and common people like me do not even get a login session in first 2-3 minutes.

Please take the issue with the appropriate and concerned authorities so that people who are in dire need of this tq based tickets actually get it.

Sir,
I tried to book one ticket from delhi to chennai on 1.6.17 through your irctc app.The payment of rs. 796 was deducted from my standrd chartered card but the transaction declined. The transaction reference no. Is [protected] and the transaction ID showing in app is[protected].
Kindly refund the same to my card as soon as possible.
Regards
Puneet chopra
[protected]

I have filled tdr against [protected] and after few days they have repudiated it. When i called customer care they said it is repudiated because you have filed tdr 2 times. But i did not file it 2 times and there is no way on irctc website to file the tdr 2 times.

Caustomer care said that please send email to [protected]@irctc.com. I have emailed them to reopen this and process tdr again.

But i have not hear back from there side after sending several reminder.

Now my money i stuck. Please help me to refund amount.

Thanks
Anuj kumar

Sir,
I am thati sridhar, today morning when i was doing tatkal ticket booking from my laptop, that time the ticket not booked but money deducted from my bank account. Some amount of rs.721.50 money deducted from bank. But i am asking one thing to you that if ticket either booked or waiting listed then ok to deduct money but without ticket booking how to you deduct money.

My details mentioned below please look on the my complaint and refund me, my deducted money into my bank a/c.

Transaction id: [protected]
Pnr no
Train no./name: 19568 / vivek express
Date of journey: 09-jun-2017
Date of boarding: 09-jun-2017
Class: sleeper class (Sl)
From: surat (St)
To: krishnarajapurm (Kjm)
Boarding: surat (St)
Resv upto: krishnarajapurm (Kjm)
Quota: tatkal (Tq)
Ticket type: e-ticket

Please call me for any information.
Mob : [protected]

Pnr no. [protected]
Train number: 22413
Train name: nzm rajdhani
Doj: june 4, 2017
Class: 3a
Quota: general
From: mao
To: bsr
Birth: 55, 63
Tte name: arvind

I had my ticket up till mumbai (Bsr) but i wanted to extend it to the next station surat (St). I asked the tte for the same. His name was arvind. He asked me to wait till mumbai. On bsr station, he told me the additional amount to be 820 inr. As i was handing him money, he was okay with 800 inr and went away without handing me a ticket. I asked him for one but he refused. The money obviously went to hi pocket!

Why irctc is deducting money from my personal bank account without any information or noticing me... It is illigal... It mean irctc save the details of credit cards and debit card... I had booked ticket and next day 07/06/17. I have checked my bank account they have autometically cut amount... My contact no. Is [protected].. I have attached pic of deduction amount..

Me & my family travelling from howrah to digha on 7th june2017 vide pnr no. [protected] in executive class (1a)

Most unfortunate that e-1 coach condition is very poor & very old coach. Floor is very dirty as well as wash room & unhygienic. Also foods are kept unhygienic place with dust & dirt.

More over me & my family will come from digha to howrah on 9th june2017 vide pnr no. [protected] in executive class (1a)

You are requested kindly look into it & change the coach immediately.

Regards
Amitava chakraborty
[protected]

I tried to book tatkal tickets for 2 persons through irctc app from madurai to chennai in podhigai express on 7/6/2017. The booking process was going on and after payment was being made, it showed session logged out.. When i logged in again, no tickets were booked.. What is this #? How come irctc can steal our money like this.. I need my money back.. Refund me into my account, which was used for payment.. Really worst service from irctc

On 04/06/2017 i try to book premium tatkal of 2nd ac in jaipur mumbai super fast but my amount deducted from account and ticket was not booked it shows that all tickets booked so i need my rs4120 refund i try to call customer care and i mail also but from their no response. A purchase worth rs4123.63 on pos [protected] at irctc txn#[protected].
Contact no [protected]

I booked a ticket from secunderabad to sullurpet on 06/06/2017 for charminar express. Date of journey is 19/06/2017. The amount of rs 1200 deducted from my sbi/sullurpet account bearing number [protected]. Please refund the amount of rs/-1200 for which no ticket is booked to the above said sbi account. The payment is done but icouldnot get the money. My name is nch. Narayanachary

I wish to inform you that i have lodged the above complaint. Forwhich i received a phone call to my mobile phone from irctc customer care dept, one mr. Sunil bhakshi spoken, he asked my indian bank debit card number for refund of my debited amount rs.350/- to my bank account and will credit within 5minutes. Is it mandatory to ask my debit card numbe

Sir,
I book my train ticket by paytm on 09.05.2017 the order id is [protected] and pnr no. Is [protected], and on 12.05.2017 in half hour of chart prepared i have file tdr request and 18.05.2017 i received this email subject is edr refund confirmation.

Dear customer,

We wish to inform you that, with reference to refund against pnr number [protected] an amount of rs. "305" has been received from concerned zonal railways. The bank has been advised on[protected]:02:06.939 to credit the amount to the same account that was used for booking. You are requested to kindly check with the concerned bank.

Please note that the decision about amount of refund has been taken by the concerned zonal railways as per extant refund rules of indian railways https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf and not by irctc.

If amount is not credited to your bank/credit/debit/cash card/wallet account within 2 to 3 working days, please contact our customer care call centre or mail to [protected]@irctc.co.in.

But i have nothing received this amount till date.
And the irctc site show this details

Refund status
S. No. Transaction id transaction date cancellationid /refundid
1 [protected] 18-may-2017 [protected]

Transaction type trans. Amt () refund. Amt () bank
Cancelled 365.0 305.0 rds

Refund status refund date

Please requested to take appropriate action on this query
Thanking you,
Ravi kumar solanki [protected]

Hi

I have canceled my tickets booked through irctc online portal of pnr number [protected] on 23rd april 2017. I have to get rs 6840 as refund against my canceled tickets. I got a confirmation mail regarding this from irctc as well. But money was not refunded to my account. Since then i was trying to contact irctc customer care on[protected] but i always failed to reach them. I was also send a mail to [protected]@irctc.co.in. Instead of getting an automated mail with ticket id %#5695309 i never heard from irctc. I am not sure how to reach them. I request you to please look in to this. It's very unfortunate that the call center number was always busy and they never responded on mail.

Regards
Rajesh pasham
+91 [protected]

I have booked my ticket from new delhi station to koderma station in bhubaneshawar rajhdhani but message shown transaction dropped and amount charged of rs 7350 but have given no seats at any condition it takes too long time about 5 minutes of loading while booking ticket in tatkaal what is this... And after it irctc say transaction dropped it gives money back in 8 days what is this...

Irctc transaction id no.[protected] irctc received amount rs.350-00 through my indian bank debit card transaction id no.330003 on 06/06/2017 at 11:09:01 hours, for my booking e. Ticket from chennai central to krishnarajapuram for train no.12609/bangalore express. Date of journey 28 jun2017 class - chair car (Cc). After making my above payment irctc has notprovided my ticket booking details in the screen to enable me to take the printout and also they have not sent sms to my mobile phone no.[protected] which i have given in the e. Ticket bookin format. So that i request the concern people to refund the amount of rupees 350-00 (Rupees three hundred fifty) only to my indian bank ccaount. I claimed senior citizen concession in that ticket.
Sincerely yours
M. Rajasekaran.

Sir maine 3 may 2017 ko tdr file kiya tha jiska reg. No.[protected] hai. Ka amount abhi tak mujhe refund nahi kiya gaya hai. Meri train 3 may 2017 ko varanasi se jamalpur ke liye thi par train 6 ghante late hone ke karan maine tdr file kiya. Train no. 03428. Ticket booking date 15 apr 2017. Cancellation id [protected]. Pnr no. [protected]. Transaction id. [protected].

Booked ticket's trancsaction id:[protected], pnr:[protected], date:18.05.2017, from howrah to tvc, cancelled id:[protected], date:22.05.2017, amount:rs.2340. The fund has not been credited in my dena bank account. The refund history is showing the fund has been refunded to kmb, however i have no accout in kmb. It is being too late to credit, so i am facing problem for that fund.