Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7896
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
992
down
482

Phone:
Phone:
up
293
down
191

Mobile:
Mobile:
up
292
down
152

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7896
Pending
0
Resolved
222
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1909)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — Non fulfillment of catering service prescribed for rajdhani express of indian railways

 Chandrashekhar Ranade
Travelled by Rajdhani frm Trivendrum to Panvel on120216under PNR No.[protected].Found the caterer has not served as per the menu prescribed for Rajdhani express for A/C 3 tier.Short fall as under
1. Welcome drink menu was not served at all.
2. At dinner 2 Soup sticks & butter chiplet were not served. Also no ice cream or Gulab jam were served instead 1packet of Haldiram sonpapdi having MRP Rs.10/was served.
3. In Breakfast menu fruit drink in tetra pack or aerated drink was
not served at all.
4.In lunch no ice creamor Gulab jamun were not served instead 1 packet...
Complaint comments  Read comments Complaint category Railways

IRCTC — Tdr filed is not return yet — reason is train got delayed more than 8 hours

 baburpt
This is Rajendra. We have booked train tickets from Chirala to Bangalore for 5 people. We are suppose to travel with my 3 months old baby. The actual time of arrival is 6pm at Chirala. It is informed that train will be delayed 90 minutes. So we were waiting at railway station. Later it is changed to 120 minutes, 180 minutes, 240 minutes, 300 minutes like that. It is keep on increasing the delay time. As we are waiting with our baby, we felt that it is not good to wait so long and went back home as it is mentioned 6 hours by that time. Even from home, we were checking for the train. But still it...
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — I have forget my Password, but didn't get reset password on my registered mail

 Arvind Dungerwal
I am a user of IRCTC, I forgot my password. I tried through "Forget Passowrd" but i didn't get reset password on registered email. I also mail on [email protected].co.in. they reply me only for ticket i.e. [IRCTC #2897345]. But still i can't login ...Please help me......
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — Tdr refund 22131003300

 pradeep.vohra
I had booked ticket on irctc from mansa to delhi s rohilla(dee) in intercity express.

The details are as follows

Transaction id------ [protected]
pnr[protected]---[protected]
Date of travel & destination[protected], Mansa to delhi s rohilla(dee)
Amount[protected]-940.8, 3ac
Name[protected]- pradeep singh

I could not travel in that train as train was late more than 3 hours and immediately i filed for tdr.

But now when i am checking on line on irctc they are showing tdr regretted....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Not refunding the ticket charges filed in tdr

 alokpradhan
On 22 december 2015 the train gondia barauni express was cancelled. I filed tdr on the same day . The tdr registration no was [protected].Now the tdr status is showing ccm repudiate.And the amount was not refunded.Kindly do the needful...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Train fare from Bangalore to yeshwantpur

 Ravijv
Hello,
Today I went by train from Bangalore to yashwantpur at 3:30pm.
Distance from Bangalore to yashwantpur is only 6km but they took 30rs.
What kind of robbery is this.

Really felt very bad..
Wat s d reason behind this.....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Ticket not booked but amount paid from bank account

 Davinder Singh Chaninan
I was booking online ticket from jalandhar city (JUC) to Delhi (DLI) on 29.01.2016 from my own login ID on IRCTC.Train No 12380 IInd class ticket. whole process including payment through internet banking was completed but ticket was not generated even after transaction no[protected]BJZUJX2 TRANSFER.
Amount paid Rs 289.90....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Food item

 Shibayan Sarkar
I am a regular traveller of sealdah rajdhani express 12313 for last 4 years (atleat once a month). Please change the snacks: Lime water (fresca) it taste really bad. At least there must be some other option for drink like mango flavoir, lassi, etc.....
Complaint comments  Read comments Complaint category Institutes

Indian Railway Catering & Tourism Corporation [Irctc] — Train late more than 8 hours-tdr filed-but money not refunded

 sn.sanapala
Transition id-[protected]
Pnr no-[protected]
Train no-22691(Rajadhani exp) from sbc to sc
Date of booking tatkal-9th jan 2016
Date of journey-10th jan 2016
Cancellation id-[protected]
Tdr filing date-11th jan 2016.
Respected sir
In tdr filing history it is showing cr registered but i didnt get any amount please look into this matter...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of 14000

 rajansuja8
I had booked 5 train tickets online using makemytrip from bangalore to delhi on 26/3/16. My payment of Rs 14000 is successful but my tickets has not been confirmed. It has failed.
I kindly request you to take action. Because of it I lost Rs14000.
Please do not ignore this...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Urinals at cst station

 Sachin Talawar
Officials present at Urinals at CST station charging Rs. 3 for each person for urinals. But as per charge board outside it is free of cost.

When I asked them it is free of cost, then they were arguing. They are charging each person for uranals.

Plz look into the matter.

Regards,
Sachin Talawar...
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — Correction of the last name during the registration into irctc

 yuga sudha
My irctc ID is yugasuda. I request the correction of Last name during the registration of irctc.

My first name is B.Yugasudha last name is Bhimanadham instead of Immareddy.

My current mobile number is [protected] and my mail id is [email protected]

please change the last name as bhimanadham instead of immareddy...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — No refund on cancellation

 Purushothaman Cherthala
I had booked two ac chaircar tickets in train no 16342 of 11/2/2016 for travel from tvc to srtl with pnr no [protected].One ticket was cancelled on 7/2 /2016..Ie 4 days prior departure.I did not get any refund at all...I am a senior citizen....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — User disabled

 Ravikusunuri
I am a regular user of irctc ticket booking site. It has been now disabled. I tried to call many times to the irctc customer care but no response. Irctc ticket booking Userid ravi2711....
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — Tdr not processed

 Venkat Vattikuti
[protected]

We have not travelled to Chennai inview of the floods in December and i have expected the TDR will be processed as the trains were cancelled.

I have written to IRCTC and on 23 Dec and 10 Jan, till date payment is not refunded...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Payment not received

 Dmurthy
Request a refund
05/11/2015
Ticket not confirmed, amount debited in my bank account for the sum of Rs. 910.32, kindly refund the same amount to my bank account....
Complaint comments  Read comments Complaint category Railways

IRCTC — Not sending mobile verification code

 tirumal7reddy
I am registered in IRCTC, but to activate my account, i need mobile verification code, but i dint get it from IRCTC. A message was appeared that your mobile number is not verified and there is no option provided in the site to verify my mobile number. Please help me....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Wrongly filed tdr... Please cancel the tdr request

 ravindranath karuturi
I Wrongly Filed TDR ...Request to cancel the TDR Request.

PNR: NO[protected] [protected] TBM RJY 12-Feb-2016

:TDR Entered 12-Feb-2016 12:06:01 HRS...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Frauds in tatkal booking

 vbshrivastava
Today while bkg tatkal e-ticket online from NDLS to PNBE in 12570 in 3AC, at 10.00 am it showed more than 270 berths available.But after entering payment details, it didn't booked the ticket displaying message that all seats are booked. How these seats are booked within a minute, when all agents & like other's are barred to log-in is not understandable. It appears that some IRCTC insider in connivance with some agents is tampering with your website & blocks the booking in elite classes like 3AC, 2AC, etc for these agents. As per some TV reports, it is understood that some website like IRCTCEASYBOOK.com...
Complaint comments  Read comments Complaint category Railways

IRCTC — Deactivation of user id dhirajesh2 & dhirajesh3

 Dhirajesh1
Dear Sir,
DEACTIVATION OF USER ID DHIRAJESH2 & DHIRAJESH3
whats going on cant understand, the irctc user id of mine has been disabled, statinG that due to fraudulent activity your account has been disabled, what kind of fraudulent activity, i cant understand, whats wrong with railway, their executive told me that kindly prepare a new id with fresh email id & mobile no, when i created a new one, after 6-7 days the new one also got disabled, now what, for every single ticket a new id has to be prepared or what.
kindly help... due to some culprit, the innocents are suffering....
Complaint comments  Read comments Complaint category Railways

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