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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 251

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S
sreeraj.nair1985
from Ahmedabad, Gujarat
May 31, 2017
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Address: 380060
Website: irctc.co.in

Hi support team,
I booked 2 tickets for kollam qln to ahmedabad adi for 18-apr-2017

Tdr registered, but status turned to cr registered, but amount not refunded yet. When will i get a refund?

Ticket details:

Pnr number :- [protected]
Reason for tdr: instead of 2nd ac, was allocated the 3rd ac bogey & administration stated that it was a technical fault
Policy issue date : 19-apr-2017 02:02:02 pm
Tdr status: cr registered
Train no./name: 16336 / gandhidham exp
Transaction id: [protected]
Warm regards,
Dhaval gor, sreeraj nair
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Plzz provide my ticket my payment is also done 423 rupess is debited from my account

i have massage "'purchase worth rs423 on pos [protected] at IRCTC TXN #[protected]"'

tell me what is this and my ticket is not provide me

Irctc tdr refund not yet received - Comment #2746761 - Image #0
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    S
    sammy1434
    from Raha, Assam
    May 31, 2017
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    Address: Samastipur, Bihar, 848101
    Website: irctc.co.in

    I have cancelled my tatkaal ticket of pnr-[protected] as the train was delayed by mored than 3 hours. Tdr was filed within scheduled time on 17 feb 2017 but refund is yet to be granted.
    Registration no.[protected]
    Cancellation id: [protected]
    Transaction id: [protected]
    Train no./name: 22406/anvt bgp g rath
    Date of journey: 17-feb-2017
    +1 photos
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    Dear Sir,

    I was book a ticket on date 10/04/2017 with following details:

    PNR:[protected], TRAIN:12505, DOJ:[protected], TIME:17:25, 3A, NJP TO ANVT, Prabhat Sharma, RLWL 20, FARE:1630, SC:0+PG CHGS.

    That ticked was cancelled due to Ticket was not confirmed.
    But my amount is not refund to me till date.
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      S
      shachi.73
      from Noida, Uttar Pradesh
      May 31, 2017
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      Address: Firozabad, Uttar Pradesh, 283203
      Website: irctc

      I took the ticket today morning from the window as the ticket is not conformed i went up to the station to get it cancelled there the station master refused to cancel the ticket. I kept on requesting the station master he just refused to cancel the ticket. His behavior was very bad towards me. Till now train have not arrived the station still he is not cancelling my ticket. Due to his misbehavior and attitude towards his work i am loosing my money as the ticket is not cancelled yet. Please solve the issue.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      May 31, 2017
      Updated by shachi.73       Train number 12724. AGC to HYB. PNR number [protected]. DOJ 31/05/18. W/L 6.
      FZD Station master refused to cancel my ticket. He even threatened me for not to file a complain. I went up to the station to cancel my ticket at 6:45 person sitting on the window refused to cancel my ticket. He was very rude while talking. He was shouting on me. I kept on asking him to cancel my ticket or else I will lose my money. Still he did not cancel my ticket.
      View replies
      This is to inform you that in jhelum express reserved coaches are completely filled with non ticket holders. The T.T also is not taking any prior action regarding this but taking money for that.The current situation demands to be changed as soon as possible.
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        S
        Soutrisha
        from Kishanganj, West Bengal
        May 31, 2017
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        I tried to book a ticket on 25/5/2017 whose transaction id : [protected] but my ticket is not generated and status shows failed. The ticket price is rs.220 have been deducted from my account and not refund till now.
        Therefore i request you please refund my amount as early as possible.
        Transaction id : [protected]
        Train name & no : vananchal exp (13403)
        Journey from : rnc to rph
        Transaction date : 25/5/2017
        Payment status : payment failed
        Booking amount : 220
        Email : [protected]@gmail.com
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          C
          chandan_varma
          May 31, 2017
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          Address: New Delhi, Delhi, 110001
          Website: www.irctc.co.in

          Dear Recipient,
          As per the IRCTC rule a RAC ticket can be cancelled before 30 min of leaving of the train.
          What shoud be done if the IRCTC website is not working during this tome frame.
          The website actually says to cal a number or send an email.
          The email sent with these details are not accepted for cancellation.
          And it is mentioned in the email that the request for TDR should come online within the specified time
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          9hrs 22mins delay of Pune-Santragachi Ac Spcl . Train No - 02821 . Is this the way a special superfast train with high train fare than normal train should delay for 9hrs? The other normal express trains are on time from Pune to Howrah .

          Ticket cancellation during website down - Comment #2745889 - Image #0
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            A
            akls
            from Guskhara, West Bengal
            May 31, 2017
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            Resolved

            Address: New Delhi, Delhi, 110001
            Website: www.services.irctc.co.in

            The amount of RS 690/- from a/c 685636 is debited on[protected]:37:53 info: PUR/IRCTC APIN/NEW DELHI// Seq No[protected] but no ticket was booked on[protected]. Please return the said amount of Rs 690/-. My money is deducted from Axis. I could not find the train ticket in booked history of train.

            Please refund the amount as soon as possible.

            Thanks

            SANJAY KUMAR GHOSH
            Mob:-[protected]
            Jun 4, 2017
            Complaint marked as Resolved 
            Matter is reolved. Thanks
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            dear sir/madam
            on date of 06/08/2017 i was trying to book ticket on irctc mobile application but 3 times there is a failed transaction and ticket was not booked but my a/c was debited 3 times
            so kindly refund my money...3 days gone till now but i still don't get back my money return...i want to book ticket but i have no money in my a/c so kindly refund my money as soon as possible

            total amount debited-8610/-

            here are details of failed transactions on date of 06/08/2017

            1) Transaction id- [protected]
            Amount-2591
            booking date-06/08/2017
            train- dehradun express (19019)

            2)Transaction id- [protected]
            Amount- 3461
            booking date- 06/08/2017
            train- dehradun express (19019)

            3)Transaction id- [protected]
            Amount-2591
            booking date- 06/08/2017
            train- dehradun express (19019)
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              T
              tanuj joshi
              from Meerut, Uttar Pradesh
              May 31, 2017
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              Address: Panchsheel Nagar, Uttar Pradesh, 245101
              Website: www.irctc.co.in

              I booked my ticket by my irctc id - tanuj4josh & irctc registered no.- [protected], but till date i have not receive my refund from irctc. Please refund my amount as soon as possible.

              [irctc ticket id -: 5691174]
              Transaction id: [protected]
              Pnr no [protected]
              Train no./name: 04402 / svdk anvt spl
              Date of journey: 08-apr-2017
              Class: sleeper class (Sl)
              From: shmata vd katra (Svdk) to: ghaziabad (Gzb) boarding: shmata vd katra (Svdk)

              Thanks

              Tanuj joshi
              Mob:-[protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                N
                Nchnarayanachary
                from Ongole, Andhra Pradesh
                May 31, 2017
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                Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh
                Website: irctc

                My daughter nch haritha tried to reserve a train ticket from kakinada to sullurpet by net banking account of sbi/acct no — [protected]. The amount of rs340 deducted but no ticket was issued. Date of booking is 30/05/17. For circar express. Please return my amount of rs340/-the journey date is 2/06/17. My money is deducted from sbi. Icouldnot get the train ticket in booked history of train
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  Aakard
                  from Pune, Maharashtra
                  May 31, 2017
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                  Website: www.irctc.co.in/eticketing/mainpage.jsf

                  This is in regard of pnr no [protected], they have n't send money to my bank account from which i have done transaction rather they have send it to some "paytmsdk".
                  How could they do this, the problem is this i don't have my money yet.

                  Details given by them are:
                  Transaction id: [protected]
                  Transaction date: 26-may-2017
                  Cancellationid /refundid: [protected]
                  Refund. Amt: 1580.0
                  Bank: paytmsdk
                  Refund date: 28-may-2017
                  +1 photos
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                    R
                    Ram Srinivas
                    from Idukki, Kerala
                    May 30, 2017
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                    Address: East Godavari, Andhra Pradesh, 533006
                    Website: [email protected]

                    Sir... Today iam booking irctc ticket in irctc wallet paytm... Transction was failed but amount was deducted... So pls kindly refund amount..

                    I have recieved this type message.

                    "thank you for using your sbi debit card 521xx7316 for a purchase worth rs847.18 on pos [protected] at irctc_paytm txn#[protected]."

                    My num [protected]
                    Mail ramsrinivas. [protected]@gmail.com
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    May 30, 2017
                    Updated by Ram Srinivas                     sir... today iam booking irctc ticket in pay tm... transction was failed but amount was deducted...so pls kindly refund amount..

                    i have recieved this type message.

                    "Thank you for using your SBI Debit Card 521XX7316 for a purchase worth Rs847.18 on POS [protected] at irctc_PayTM txn#[protected]."

                    my num [protected]
                    mail ramsrinivas.[protected]@gmail.com
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                      G
                      gopka
                      from Mumbai, Maharashtra
                      May 30, 2017
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                      Address: Mumbai City, Maharashtra, 400026
                      Website: www.irctc.co.in

                      I booked the i ticket on 27/5/17 which i have not received yet. Infact the money is deducted from my a/c but i never got confirmation screen on my p c so i dont have any pnr no to track my courier nor does the transaction appear in booked history so kindly advice what to do. Also how can i travel without my ticket please provide me courier contact no and also the pnr number of my transaction.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        R
                        Rajeev Rathore
                        from Bengaluru, Karnataka
                        May 30, 2017
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                        I have tried book ticket online through irctc.co.in website on 10-may-2017. Ticket booking was fail but amount 6375 rs was deducted from my icici bank account for failed booking transaction.
                        In my irctc account's refund history showing amount was refunded on 11-may-2017. But i have verified amount [6375 rs against failed booking] is not yet credited in my icici account.
                        I have register complaint irctc #5892490. Many time i tried to escalate but i was failed. No communication from irctc.

                        The worst part and frustration, its very challenging to connect with customer care after huge patience and luck. I decided to start booking from paytm, makemytrip avoid this bloody # [irctc] fellow for train booking. They are not responsible for any thing. They used booking system which is developed by #s or [bandar chaap] developers. Sorry but you[irctc] have to accept something wrong with you.
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                          Rajeev Rathore
                          from Bengaluru, Karnataka
                          May 30, 2017
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                          Address: New Delhi, Delhi, 205135
                          Website: irctc.co.in

                          I have tried book ticket online through irctc.co.in website on 10-may-2017. Ticket booking was fail but amount 6375 rs was deducted from my icici bank account for failed booking transaction.
                          In my irctc account's refund history showing amount was refunded on 11-may-2017. But i have verified amount [6375 rs against failed booking] is not yet credited in my icici account.
                          I have register complaint irctc #5892490. Many time i tried to escalate but i was failed. No communication from irctc.

                          The worst part and frustration, its very challenging to connect with customer care after huge patience and luck. I decided to start booking from paytm, makemytrip avoid this bloody # [irctc] fellow for train booking. They are not responsible for any thing. They used booking system which is developed by #s or talibani developers.
                          +2 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            E
                            er_pooja
                            from Mumbai, Maharashtra
                            May 30, 2017
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                            Journey reallocated in lower class from 2ac

                            Website: www.irctc.co.in/eticketing/loginHome.jsf

                            I have booked a Ticket from Nangal dam to lakhnow (NLDM - LKO) having
                            Train Number - 04502 & PNR number: [protected] for my family.

                            I got Confirmed tickets in 2AC but after chart preparation my both confirmed Tickets upgraded into 3AC.

                            At 1PM when my daddy slept that time TC came and ask him to leave 2AC room and to shift 3AC.

                            They asked TC why this change and they are not gone leave bcs...
                            +1 photos
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                            S
                            Sugukumar
                            Jun 1, 2017
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                            Address: 638112

                            Hi,
                            my IRCTC user id is deactive. i have send several email to [protected]@irctc.co.in but there is no response for last 3 months but i use to get auto acknowledgement every time and get Ticket id for this complaint which i raised. The last ticket id for my complaint is IRCTC# 5882726. Please do the needful

                            Problem: I am not able to use my user id to login for IRCTC and i couldnt able to create another id since my mobile id is already registered

                            Thanks
                            Kumar
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Tumminakattiravi
                              from Bengaluru, Karnataka
                              May 30, 2017
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                              Address: 560094

                              Today i booked online ticket from bengaluru ksr station to sagar jambagaru srf for the travelling date of[protected] in the name of two senior citizens mr. Laxmanappa c (My father) & seethamma (Mother). Payment has been paid via debit card & confirmation received from bank for amount has been debited. 9 seats were available at the time of booking. But i hav'nt received sms and mail from irct regarding confirmation of the ticket. My registered mob no is [protected] and email is [protected]@gmail.com. Please respond to me earliest.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              I forgot my login id and password but I remember my email id [protected]@gmail.com
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                                Rashmi Darekar
                                from Mumbai, Maharashtra
                                May 30, 2017
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                                Address: Mumbai City, Maharashtra, 421204
                                Website: IRCTC RAILWAYS

                                I had made a train booking and the same was cancelled by me. The status shows refunded on the website under refunds but the same is not credited to my account yet. I have spoken on the customer care number and they asked me to send the bank statement in PDF format. I have already sent it on the same day but have not received any revert on it. Now the customer care numbers are also not contactable.

                                On the IRCTC website there is no section to lodge complaints for railway bookings and there is no contact number mentioned for calling up and complaining as well. I am finding it really very difficult to get connected.

                                I have been following up since long.
                                Request you to pls help.

                                Transaction ID: [protected]
                                CancellationID/RefundID : [protected]

                                Thanks
                                Rashmi Darekar
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Pulkit Prajapat
                                  from Ahmadnagar, Maharashtra
                                  May 30, 2017
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                                  Address: Jodhpur, Rajasthan, 342005
                                  Website: Irctc.in

                                  I booked seats in suryanagri express for 29th may... To bandra terminal... And our number was in waiting list... But my seats are not ye cleared i m in train... And when ibwas standing near attendence seats... Ticket checker came and told us get lost... Go in the sleeper class u dont have right to stand there... So kindly take action against it faster...
                                  Pulkit prajapat
                                  [protected]
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Sir I'am forget user id and password my account all ready irctc my rigester mobile number [protected]and mail I'd chavinath786gmail.please.give me provide my user ID and password
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                                  I forgot my login id and password but I remember my email id [protected]@gmail.com
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                                    rksoni1974
                                    from Deoria, Uttar Pradesh
                                    May 30, 2017
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                                    Address: New Delhi, Delhi, 110001
                                    Website: irctc.co.in

                                    I have booked online e ticket through irctc.co.in, worth rs.2265/-, confirmed 3a ticket from jabalpur to singrauli, under pnr-[protected], date and time of journey was 4th nov16 23:50, the train got late by more than 6hrs due to some accident and finaly decided to depart on diverted its route and not touching singrauli i. E. My destination, hence i filed tdr on 5th nov 3:00hrs. Till now after more than 6-months, not got refund, status of tdr attached in the emage.
                                    +1 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Hi Sir,
                                    i booked ticket from MAS to COI.
                                    PNR-[protected]
                                    transaction ID-[protected]
                                    DOJ- 16June, 2017

                                    Amount is debited twice from United bank ATM card.

                                    Kindly refund my amount
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                                      Nisha Gupta1
                                      from Noida, Uttar Pradesh
                                      May 29, 2017
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                                      Address: 11007

                                      Hi i am nisha today i tried to book ticket from irctc app from delhi to kurukshetra kalka express who runs in evening but transactions failed many time still got 3 times deduction from my account of rs. 586 x3=1758
                                      I booked from irctc mobile app.
                                      Please refund my money i am sharing screen shot of booking fail and transaction done in my account. Please do needful
                                      View replies
                                      Tickets had been booked on 25 may from vizag to newjalpaiguri actually the transaction has been failed n the number is [protected] I saw in refund history rs 13, 860 credited in my bank account but amount is not credited.pls do needful as early as possible.my mobile no is [protected].
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                                      Dear sir
                                      I booking train ticket from guwahati to dimapur dated 31 may 2017 of train no 15603. As my transantion ID using State Bank Internet Banking Ref No IGABJXWFI1 for Rs.890.0
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