Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi there,
I have book 5 tickets 2 tier in train no. 181001 from sonipat to amritsar on[protected].
Pnr no. [protected]
My ticket was confirmed in tier 2, seat no. 13, 14, 15, 16.
When i board the train a tc. Came to me and he said railway has removed the tier 2 coach so you have to sit in tier 3. Even tho tier 2 was also full. All seats was reserved. So i asked the tc to allot the seats then he replied that all seats are reserved so you guys have to stand for couples of stations and his behaviour was totally pathetic. This was the worst experience of my life. I will never travel by train again in my life. Irctc is ripping us. I hope irctc understands and pay my difference of 2tier to 3tier. Please find the attachment below.

Hello Irctc,

I have tried booking a ticket from Hyd-Deccan to Pune-Jn on[protected] using Tatkal.

but the thing is money got deduced from my account but the ticket status is "Not Booked" and showing as Payment Requested.

Also when i checked my Failed transaction list it showed no PNR status, only Transaction ID was there [protected].
Please check the screenshots i have added.
And please refund my amount which got deducted even though the ticket is not booked.

Sir,
1. The undersigned have booked Air India Ticket of dated 28 MAY 2017 from Lucknow to Delhi and then Jaipur sector.
2. The amount has been deducted from the account and not got the ticket on Mail.
3. Got the Message while booking "We are processing your ticket. Your Transaction Id is:[protected], Please contact immediately to IRCTC
Dear Customer, do not attempt duplicate booking for the same sector, Firstly get your current booking status clarified from IRCTC Customer care"
4. Also Contacted available customer care number "[protected]" but not picked up.
5. Then again contacted other available customer care of IRCTC, but they provided the same number and told that no other number is available and seems Helpless.
Kindly resolve the matter at utmost priority as the journey date is 28 May 2017 (8.55 am Departure time from Lucknow)
6.Please suggest my either I have to go to Airport or NOT on mobile: [protected] within 2-4 hours, so that I can plan accordingly.

My not booked transaction id is [protected] for train no. 04041.
I want refund all amount including taxes charge total rs.1347.32
Transaction shows only payment settled and not booked.
Train name jyg anvt special.
From dbg to anvt.
I want refund asap. Its already late for refund. I sent mail to irctc care but no response. Please confirm me.
My mob [protected]

I have message from irctc regarding the ticket booking, mentioned as under. But for cancellation of that e-ticket in irctc web site, it is showing ""no ticket history found"".. These are wait listed tickets, i could not cancel even after repeated tries., pnr [protected], ticket
Fromjabalpur to wankaner jn., date of journey 05.06.2017, train no. 11466,
Passengers name swapan acharjee+1, class 2a, wait listed tickets.

Hello Sir,

I am Balaji from Coimbatore, I have booked Ticket in IRCTC on 27/05/2017. The ticket is from KYN(Kalyan) to NK(Nasik Road). The Tkt got booked with the Transaction ID:[protected], Rs.180+10/-, But I have got deducted the same amount two times, it reflects with another transaction ID:[protected], which the Tkt is not booked but the Amount Rs.180+10/- deducted from my syndicate Bank A/c.

Regards,
Kesava Balaji.

The first 5-10 mins are the most vital for making a booking after the tatkal quota opens. Since April 2017, I am facing an UNUSUAL problem, that is, the booking process keeps failing for 2-3 times, and this generally happens after payment deduction. By the 3rd or 4th retry, I fail to acquire any ticket, having to depend on waitlisted tatkal thereafter.

When i am trying to book the tatkal ticket, getting the error message : "this site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last few days, probable a week. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please look into it fix the site error while booking tatkal ticket. Thanks in advance.

From kotdwar to delhi masoori exp is stopped before 1 yr due to bridge was broken. But now before 3-4 months bridge was make and all trains are gone to kotdwar station except masoori exp. So why are you not again start the train till kotdwar station many passengers may face problem before 1 year but now everything is ok so please start the train kotdwar to delhi masoori exp. Start all previously procedure i am also facing problem so please work on it as soon as possible.

Dear Customer,

Greetings from Paytm!

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant IRCTC your transaction of INR 2694.65 under order [protected] was successful from our end. We would request you to kindly contact the merchant IRCTC customer care team for the order confirmation or extra amount deduction.

In case, IRCTC denies the transaction/Payment, kindly share the consent mail with us from the merchant end against the failure transaction.

For any further assistance, kindly get in touch with us we would be glad to assist you.

We assure you, the best of our service

Sir i have booked 2 tickets for same person in 2 trains from IRCTC but both trains have been delay for more than 3 hrs after that i have booked TDR for the same but till date after 40 days not received any refund amount and also any information from Railways.
Please consider the same and proceed my issue as soon as possible.

Details as per given below:-

Name- M K Tiwary
DOJ- 15th Apr 2017
Destination - RJPB to Kanpur
PNR Number [protected] and [protected]
Reference No :[protected] and [protected].

Train: Bhubaneswar Prasanthi Express - 18463
Date of Journey - 26/05/2017

I had a RAC ticket from BBS to SBC.

1) Instead of 2 people per seat, the TT made 4 people to sit in each seat. Among whom 2 were ticketless/waitlisted travellers. On complaining about the matter, the TT said that there are no seats available so we have to adjust.

2)After that some people got down and the seats were available but still then instead of allocating the unoccupied vacant seats to the RAC people. They allocated the seats to the ticketless/waitlisted travellers who paid them extra.
Upon being asked about that, they said they will give seats only at night and left.

This kind of behaviour is not at all acceptable.

I have booked e-ticket on irct website with pnr:[protected]. Transaction id: [protected].
I have cancelled the unconfirmed tatkal ticket on 15.5.17 and it is shown as rs.3920 refund amount sent to bank. As the amount not credited to my account, i contacted irctc c. Care where they say that there is a problem with banks gateway. When i cintacted the bank, they are asking ro furnish utr, which could not be given by irctc.

Hello sir maine kanpur se patna k liye 4 tickets book ki thi train late hone k wajah s tickets cancle kiya tha aur tdr file kiya tha right time pr.. Paytm k through pay kiya tha... Complaint krne par unhone 90 days wait krne ko bola..90 days complete ho gaye.. Pr abhi tak refund amount nh aaya.. Maine irctc customer care ko phone b kiya par koi positive response nahi aaya.. So plz help me check all details and refund money soon

Hi
I also have the same problem, am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 8 am to 10 am per ip address".

You are permitted:
1) only 2 tickets between 08:00 hrs to 10:00 hrs per user id.
2) only 2 tatkal tickets between 10:00 hrs to 12:00 hrs per ip address.
3) only 2 tickets between 10:00 hrs to 12:00 hrs per user id.

I have not booked single ticket between 8 to 10 even within this week.
Irctc user id - ajrajak86

Looking for a solution.

Dear IRCTC,

For the past 5 days I am trying to book tatkal ticket online and I am
getting the same error "This site is currently unreachable. Please try
after some time", even though I sharply login into the site at 11:00.

On first day I thought it might be some server issue which your
technical team will resolve in an hour or so (being crucial issue). But
for the continuous 5 days I am getting the same error.

I did my research about the same on Internet and found many articles
saying "Fraud of IRCTC", "Bribe IRCTC Officers making way for Agents,
who were not much into business because of lite version, using which a
bonafide consumer was able to book their urgent tickets" etc etc.

I demand a clear JUSTIFICATION on this issue. WHAT IS THE CAUSE OF THIS
ISSUE AND WHY THIS HAS NOT BEEN RESOLVED ?

WHO ALL ARE RESPONSIBLE FOR THIS?

AND WHY I SHOULD NOT FILE A PROBE AGAINST IT?

Thanks

I was booking tatkal train ticket from daund n (Dd) to ambala cantt (Umb) on 28 april 2017 for making journey on 29 april 17.. The reservation was failed but the ra.835 was deducted from icici debit card... I have been waited 10 working days but the amount hadn't refunded.. I also submitted online complaint to the costumer care of irctc... But they haven't responded properly..

Following are the details of the booking for which i am yet to receive the ticket cancellation refund amount.

Pnr no [protected]
Transaction id:[protected]
Cancellation id:[protected]
Cancellation date/time: 15-may-2017 20:59:09 hrs
Refund status:sent to bank
Refund amount:2000.0

Yet to receive refund amount. Any information regarding the same would be helpful.

Thanks,
Gourab nandi

I, Keerthana B, had booked two tatkal tickets from CSTM to LPI from IRCTC mobile app via KVB debit card. The amount worth Rs.1020.70/- was debited with the reference no.[protected]. The particulars given in the passbook says POS/E-POS/[protected]/IRCTC/DELHI. A pop up notification came up on the mobile that the payment was rejected and thus, the ticket was not booked. I had to make a repayment with the Canara bank debit card to book the ticket. this had happened on 10th may, 2017 and there was no reply for the message or call. Kindly look at the issue and please refund the amount.
Hereby, I have attached the passbook entry and the message of amount debited from KVB and the image of the ticket and the screenshot of amount debited from Canara bank for the same ticket. Please do consider this request.

While travelling in 12904(Golden Temple Express),
Date -23rd May, 2017 ASR to BVI
Coach - 1 A
all meals were charged more than the rate list mentioned in IRCTC menu card in their website.
Breakfast( just bread and omlete) was charged rs.50 and veg thali was charged rs.120. while rate list shows the price is rs 25 and rs 55 respectively.
Icecream cup were sold at rs 25 while actual price is rs 10.
Inspite of repeated reminder, the catering employee did not produce a bill and spoke very rudely.
thanks.
Sanjukta Majumdar.
PNR no. [protected]