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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 255

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J
Jarnail Singh 12
from Bhagalpur, Bihar
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Changing email id

Address:Patna, Bihar, 800004

Name - jarnail singh
Irctc user id - jarnails12
Mob no - [protected]
I have mistaken in my registration by entering the wrong email id.
Wrong email : [protected]@gmail.com
My original correct email id is : [protected]@gmail.com

Kindly i apologise for entering wrong email id and support me to change the correct email i'd or change by yourself...
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Address:Ahmedabad, Gujarat, 38005
Website:www.irctc.co.in

Amount was deduct but ticket was not booked....
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P
prat0045
from Ghatampur, Uttar Pradesh
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Payment not received against tdr

Address:211019
Website:irctc.co.in

I filed a TDR when the train was late by 5 hours and I didn't board the train. The TDR was filed before the train arrived at the boarding status, but the refund was not granted. Cancellation id- [protected].
TDR status is shown as CR Registered. As per the rules of irctc, a TDR must be requested in case the train is late by more than 3 hours and passenger has not travelled and the TDR is filed before arrival of train at boarding...
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Address:Thiruvananthapuram, Kerala, 695581
Website:www.irctc.co.in

Hi sir,

I have booked a sleeper ticket to travel from ijk to tvc on 14-may 2017

The details are

Pnr number : [protected] date : 14-may-2017
Train number : 16348 train name : trivandrum exp
From station : ijk to station : tvc
Boarding point : ijk reservation upto : tvc
Class : sl no of passengers : 1
Charting status : chart prepared upgraded...
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S
Spi ter
from Gwalior, Madhya Pradesh
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Why I haven't told?

Address:Sagar, Madhya Pradesh, 470002
Website:Irctc.co.in

I got a ticket in 3AC and there was no way I can get a seat why didn't IRCTC told me to cancel my ticket and even TT told me I can't even travel in ac by asking some one to share.
When I'm going to travel in sleeper class with a ticket of Waiting in AC and same can be done by sleeper waiting ticket then where is my difference of money as all my services I have paid for is not provided and both TT are in no way to support even my journey...
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I
ismail.miyan
from Mumbai, Maharashtra
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Till now i not got my amount.

Address:Thane, Maharashtra, 421204
Website:www.irctc.co.in/eticketing/loginHome.jsf

I am booked a tatkal ticket from irctc on 8may2017.
I done my money transaction from payment gateway by (Visa/master card (Powered by axis bank).
At same time i cancelled my ticket irctc.
They send me :-
Pnr [protected] ticket cancelled, amt 7800 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.8may2017.

After 3-4 days irctc showing...
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A
Amit Kalkhanda
from Gonda, Uttar Pradesh
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Food quality

Address:New Delhi, Delhi, 110001

I'm traveling on ajmer shatabdi on 14/05/2017. My PNR no [protected]. It is very sad to see after so much of efforts made by railway food quality is very very bad. We couldn't have our meal because of food quality. Rice quality is also very bad, I was scared to eat because of taste and not properly cooked. Vender of Jaipur needs surprise check and assessment required on food quality and cooking procedures.
Kindly look into the matter...
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D
ddivani
from Mumbai, Maharashtra
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Paytmag irctc cancelled ticket amount not get refunded

Address:Raigad, Maharashtra, 410210
Website:irctc.co.in

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refundid/cancellation id : [protected]
Refunded date : 03-may-2017

Whenever i check my refund status, it shows refunded...
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S
SengarPradeep
from Kolkata, West Bengal
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Cancelled tickets but refund not received

Address:712201

Pnr. No.[protected], transaction id.[protected]
Refund. Cancelation id.[protected]
Train no.12312 kalka mail kanpur to howrah (3ac) four tickets, money pay by idbi debit card
No any information by irctc & also customer care phone not connected till now. I have no any information from irctc.
Tickets cancelled on dated 01/05/17 but money not credit in my account so please
Inform me as soon as possible...
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S
Sukh Lal
from Allahabad, Uttar Pradesh
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Non refund against filed TDR

Address:Amethi, Uttar Pradesh, 227412
Website:[email protected]

I have filed tdr on dt 15/04/2017 against pnr no:[protected] from rampur to amethi, date of journey :15/04/2017, class: 3rd ac, tatkal ticket, for four person: sukh lal, sapna, anjali bohra, aditi bohra.

This is for your information that when we reached the rampur rly station, it comes to our notice that our train no. 14258 kashi vishvanath express is diverted from muradabad instead of rampurso it is impossible for us to move...
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A
Abhijeet Tekade
from Pune, Maharashtra
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Refund is not received of tickets cancelled

Address:Pune, Maharashtra, 411030

I have cancelled tickets with pnr [protected] and [protected] on 01/05/2017. However, funds are not credited to my account as yet. Concerned tickets were booked at railway ticket counter by debit card and were cancelled at the concerned railway ticket counter itself. The amount of refund due is rs.800 in aggregate (Rs.400 per pnr). May i know when the funds shall get credited to my account? Please also let me know where to check the current...
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D
dushyant singh 007
from Ghatampur, Uttar Pradesh
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On irctc ticket cancelled but refund is still pending

Address:unknown
Website:irctc. co.in

This is to inform you that. There is debited two times rs 377 for a ticket booked dated 10052017. And also rs 1160 also debited towards a ticket booked dtd 19052017 and further cancelled but refund is not credited in my account (Credit card). Please look into this. Snapshot is also attached with this mail.
That means total rs 377 and rs 1160 is to be refund. Please help
Thanks
Dushyant singh
[protected]...
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R
ram pravesh rai
from Hamirpur, Himachal Pradesh
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Train cancellations

Address:Varanasi, Uttar Pradesh, 221002
Website:www.irctc.co.in

I have booked a ticket in Beghampura exp train no.12237 in 2AC for 12.5.2017 and Till 11.5.2017 it was showing on irctc website that the train no. 12237 is cancelled even I enquired on 139 and they told that this train is cancelled till 18.5.2017 and your ticket will be automatically cancelled and full amount will be refunded. Hence I booked Tatkal ticket in same train for 11.5.2017 and travelled but now when I checked the status that train...
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C
Cbsingh3
from Kanchipuram, Tamil Nadu
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Bag theft in train

Address:Kanyakumari, Tamil Nadu

Sir, I C B Singh CIS[censored]nit KKNPP Kudankulam, traveling from Kanyakumari to Agra in train no 12641 pnr no [protected] sheet No.RC 63 in S6. My bag theft in train at Kanyakumari. I left in washroom after return bag not seen. I complain TT so asked informed in control. But not receipt hand over me. Bag in mostly documents - CISF ID, voter ID, ATM, cash & other items . My no. [protected] & [protected]...
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V
vkiran1235
from Jodhpur, Rajasthan
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Amount deduction

Address:520011
Website:irctc.co.in/mobile app

Dear sir
I've tried booking tatkal ticket thru irctc official mobile app on 28th April 2017 & may 5th 2017, and twice my amount deducted (rs. 3000)
I've sent my max details which have, bt they were asking some other details which i dnt hv, i need ur help sir
Today 3000, if tomorrow 10, 000 means who will bear sir...
For a middle class man 3000 is a big amount sir..
Comming to point
After trying...
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B
Bhiya
from Raipur, Chhattisgarh
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Non-delivery of food item

Address:Allahabad, Uttar Pradesh, 475661
Website:customerscomplaints.in

Customer name-shivam pandey mob no [protected] boarded to train no 11108, pnr no [protected], ordered a meal at allahabad junction whose details are as follows - meal order no[protected], irctc cod no 910804 was not delivered. It was a very inconvenient moment for me as i was starving and i believed in servies of irctc. Very poor services indeed. I won't trust irctc services any further. What if i had paid online and not cash on delivery....
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N
navin nagar
from Dehra Dun, Uttarakhand
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Refund of Rs.540.97 of HDFC credit card no.5459648500797213 to IRCTC paytm

Address:Alwar, Rajasthan, 301001
Website:care @irctc.co.in

Dear Sir,

I had try to book rail ticket from Vadodara to Jaipur for my son Mr nayan Nagar in tatkal quota on dtd 09/05/2017 and at the time my payment was debited in HDFC credit card account by authintication no.015529 provided by HDFC but my transaction was declined

Kindly arrange my debited amount of Rs.540.97 in my HDFC credit card no.[protected]

Navin Nagar
[protected]...
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A
azam0004
from Noida, Uttar Pradesh
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Money not refunded

Address:Kaushambi, Uttar Pradesh, 212207
Website:irctc.co.in

Booked ticket history
Last transaction detail
Transaction id: [protected] pnr no train no./name: 19021 / bdts ljn express
Date of journey: 13-may-2017 date of boarding: 13-may-2017 class: sleeper class (Sl)
From: ratlam jn (Rtm) to: kanpur central (Cnb) boarding: ratlam jn (Rtm)
Resv upto: kanpur central (Cnb) quota: general (Gn) ticket type: e-ticket
Passenger details
Payment detailsbr...
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Y
Yash Saraf
from Kolkata, West Bengal
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TDR status showing CR Repudiate

Website:www.irctc.co.in

Dear Sir/Madam, I had booked a ticket from MGS to HWH on train number 13006, journey date 6th May, 2017. The train got late by more than 9 hours. I had filed the TDR on the same day on 06-May-2017 at 14:31:18 HRS.The status of TDR is showing CR Repudiate. I had filed TDR as soon as the option was available on the IRCTC website. Please help me on this asap as the rule says the entire amount of ticket would be refunded if the train gets late...
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V
vinit kumar tripathi
from Udaipur, Rajasthan
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Please reopen my trd

Address:313324
Website:irctc.co.in

Pnr number [protected]
Transaction id - [protected]
Train no. & name 12987 / sdah ajmer exp
Date of journey 28-apr-2017
My ticket one sheet conform
& one sheet waitting
So i am not traveling
And file trd date 28.04.2017 change in reservation status from cnf to wl/part wl/rac after charting by my mistek plz re open my tdr...

Plz reply me...
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