Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected sir/madam,

I request you to kindly look into the matter as my mother and I had to travel from secunderabad to vadodara due to exigency of my grandmother's health.

I bought the tatkal ticket over the counter after waiting for 2hrs in queue in the morning and got the tatkal ticket with waiting list, hoping to get confirmed.

Next day we reached platform and to our surprise the ticket was not confirmed and I stood in queue to get it cancelled.
But till my turn came the person at the counter told I can't get refund.

It's merely day robbery under the name of rules. First of all we were not alloted seats above it tatkal waiting seat nor got cancelled automatically neither refunded.
It's matter of Rs.6015/- not Rs.50 or 100/-.

I don't understand IRCTC was not at a loss of 2 seats as it was not even a confirmed then why can't they return our hard earned money.
Instead I would have donated that money to an orphanage who are more needy than IRCTC.

I request to seriously look into the matter so that it wont happen again with others or the general public will totally not believe or trust IRCTC in future.

My train ticket details:
PNR No.:[protected]
Date: 24.05.2017
Train name: Porbander express
Travel from secunderabad to vadodara

My ticket as an attachment for reference.

Regards,
Aarti H

Dear Sir

I have booked PNR- [protected] on 25th May in Tatkal Quota.

At the time of booking, status of ticket was available. During the completion of the transaction the status changed to waiting list and final number alloted was TQWL 67.
On cancellation, Railway has deducted Rs 60/- as cancellation charge.

How is this charge justified? Either the ticket should not have been booked in the first place or a warning should be given before the transaction take place.

We request you to take this as a technical fault in the process which is amounting to unnecessary loss of money to constumers and un-justified income to railways (in Lacs maybe)

Regards

Dear sir,
I have tried to book ticket through irctc on 25/05/2017 from sangli to mumbai through debit card. But it showed payment failure and still my balance has been reduced and ticket is also not confirmed. Please take necessary steps and credit my balance as early as possible. I am atteching photos of the same.in case you want any details please contact me on my mail id.

Sir,

I forgot my irctc user id & password. But i have email id which was registered and mobile number also. I want to use irctc for booking ticket because my number is already registered and i am not able to create new account with the help of same email id and mobile number. So i humble request to you kindly resolve my issue as soon as possible.

My email id is : [protected]@gmail.com

Dear sir,

I was cancelled ticket on 22.05.2017

Pnr no-[protected] = refund amt = rs.2500

Pnr no-[protected] = refund amt = rs.2450

But still refund not credited in my account

Please let me know the status

Pratik mewada

[protected]

I was tried to book ticket on 24-05-17 in userid: arjun4454i for train no:12722 (Journey date:26-5-17). Ticket was not booked, but amount rs. 2640 /- debited to my sbi a/c : [protected] through online banking with message "ticket booking transaction was dropped". But there is no refund to my a/c. Kindly resolve and refund to my sbi a/c as early as possible.

I have booked 3 tickets to ranchi from barauni on 4th and 5th may'17 resp. I have cancelled these 3 tickets on 16th may. The cancellation was successful and the refund status showing "sent to bank". But the amount still not credited to my account. I hereunder submit details of cancelled tickets :
Pnr no [protected], [protected], [protected] cancellation id [protected], [protected], [protected] refund amt 1600, 1930 &1640/- resp. Please do the nedful.
Binod kumar gupta
Mail id binodk. [protected]@gmail.com

Hi,
There is a bug in irctc web

1) when we search trains from station - to station then submit.
2) click on any class e. G. Sl for any train
3) then click on sl class for another train it will again ask for credentials and log out automatically
Note:not taking time to click on another train class, after clicking quickly as well its getting an error

I have booked ticket on[protected] in general in nanded panvel (17614) express from nanded to pune but the money got debited from my corporation bank account but didint get the seat reserved plz return my money rs -315 plz return it guys i want to... So plz give me my money back or my faith will be gone from you plz give me yar plz this has happened with me 2 to 3 times so plz give my money back...

I have been trying to book tatkal confirm ticket from Delhi to Rewa since 4 days. The network is getting jammed as soon as I click on Book at 10 am. I have tried best 4g networks with tested speeds and also different people tried from different systems, but everyday I am getting "waiting" status.
I doubt if the online booking is deliberately jammed for consumers so as to allow agents and all to take entire set of tickets.
Please look into this.
Travellers who can't afford agent face a lot of problem, despite being on best network.

I am having my irctc account username as abhay4059 which has been suspended. I was having 700rs in my irctc e-wallet which i had added just a few hours before the suspension. I also paid 50rs as registration amount at the same time. Irctc suspended my account and even has not been responding my emails and phone calls adequately for 5 months. Kindly help me in this issue and help me get retrieved my account and the money.

Sir hum 10 din se parisan hai,, mera koi kam irctc wale nahi kar rahe hai.. Kal ho jayega kal ho jayega, bas bolte hai.. Or call bhi jaldi nahi lagta hai.. Hum irctc ka agent bana chah rahe hai, or mera pan card pahle se dala hua tha, ab irctc wale ese hata nahi rahe hai,, sir mera help kar dijiye,, hum bahut parisan ho gaye hai...

Your email has been assigned ticket id [irctc #5862926]...

Irctc:- user name - sirranjit

Mob - [protected]

I have not received the train ticket (Cancellation) charges booked on 17.05.2017 from cbe to mas in kovai express (Pnr no.[protected]) and on 19.05.2017 mas to cbe in kovai express (Pnr no.[protected]). I have cancelled both the above tickets on 16.05.2017 itself. It was informed vide message (Mobile no.[protected] that the refund amount would be effected within 3-4 working days. However, even after a lapse of 8 days, i have not received the refund of rs.480/-. Hence, it is requested that necessary steps may kindly be taken to refund the amount with appropriate interest.

Yours faithfully,
S. Rajendran (Mobile no.[protected]E-mail:[protected]@gmail.com)

Dear Sir,

My nameis poornimadevi.CS.

Please find attached Transaction details.

I booked ticket on 16.05.2017 in Kanyakumari express( Tatkal ticket ).
I wrongly done two transactions. I got my amount for first transaction
and I didn’t receive my amount of Rs.1022 for second transaction . In
my login ID, It reflects one transaction.

For your kind Information, Please find the below account details.
Still Now, I didn’t receive any amount.

When I done my second transaction, Error message came like " No seats available". But amount debited with my account.

PUR/irctc_PayTM/SBIPG/160517/0 is my Transaction reference number

Mobile Number : [protected]

Name: Vinodh Kumar.

I have irctc account. Id: sureshdip

Yesterday i open ewalllet account on irctc site and account opened successfully, here is the account opened info which i received by email from irctc.

Dear customer,

Congratulations, you have successfully registered under irctc ewallet scheme.

Your reference no. (Bank payment id) for registration of irctc ewallet is:[protected].

And i also i have deposited rs.1000/- to my e-wallet account. Here is the details:

Dear customer,

Congratulations, you have successfully deposited rs 1000.0 in your irctc ewallet account. Transaction details can also be checked in "deposit history" section under ewallet module.

Amount rs. 1000.0
Deposit status successful
Payment gateway hdfc bank net banking
Deposit transaction id [protected]
Transaction date tue may 23 14:52:49 ist 2017

But my irctc account (Sureshdip) not showing e-wallet information which i opened. If i click on e-wallet link going to e-wallet register page, but i have already registered with rs. 50/- and deposited rs. 1000 to my account then why should i register again on e-wallet.

The same complaint emailed to [protected]@irctc.co.in and i received an automated response by email including ticket id [irctc #5898763].

But still, my account not showing e-wallet information and complaint not solved yet.

Request to you please check the above e-wallet issue.

Thank you.

Suresh sarode
[protected]

Please refer my previous complaint about ticket booking.

There is some issue with www.irctc.co.in, as tatkal ticket booking period period starts, site goes hang/ auto logout / site not opening/under maintenance etc. kindly look after into the matter and provide solution as early as possible otherwise declare clearly that online ticket booking system is available only for agents, not for common man of India.

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. The refund amount of rs. 4800 will be refunded back to your respective account shortly.

My user id is pn2611

Please refund my amount in my sbi account cancelled ticket pnr is [protected]

I was cancelled ticket 15.5.17 and transection id is [protected]
Email id - pihu. [protected]@gmail.com

Nitin kumar verma

Respected sir,
I m passenger traveling from new delhi to chandigarh on 24/05/2017 having train number 12011 with pnr number [protected].
As per your ticket expense you have to provide us omlette of 2 eggs in breakfast but you provide me omlette of 1 egg only please check and take stricted action against dis type of cheap services provided by indian railway to me or any other passanger.
Regards
Lalit aggarwal
[protected]
[protected]@hotmail.com

Good morning
Sub:misbehave & scams by conductor of motor train.
Sir
My ticket is confirmed in rail motor (Train no. 72451) for kalka to shimla (Pnr-[protected]). Driver & conductor not open the door of rail motor train and told your reservation is cancelled. I am trying to much but they not open the door and finally starts train and go away. They take more money from other passengers/tie up with hotels and sheets given to them directly.
P1-neetu bhatt 38 yrs
P2-arnav sai bhatt 7 yrs

Hi,

I tried booking e-ticket on 05/05/2017 from IRCTC website two times but both the time transaction was failed. But i didn't receive refunded amount in my account for both the transactions. I contacted to bank regarding this but they are saying that they have not received that amount from the IRCTC side till now. could you please confirm when can i get back my refunded amount. Although it is showing refunded in the IRCTC website. Can you please provide complete details of both the transactions and its current status.

Transaction ID Transaction CancellationID /RefundID Status
Date

[protected] 05-May-2017 [protected] REFUNDED
[protected] 05-May-2017 [protected] REFUNDED