Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,

I have cancelled 3 railway tickets having pnr nos.

(1) [protected] dt. 18.11.2016 (Cancellation id : [protected] dt.20.01.17) for the journey date 22.01.17

(2) [protected] dt.18.11.2016 (Cancellation id : [protected] dt.20.01.17) for the journey date 22.01.17

(3) [protected] dt.24.02.2017

Regret to inform, the refundable amount not yet been credited to my account. It is really surprising.

I would request you to kindly look into the matter and send the amount to my bank without any further delay.

With regards
Debasish de
Mobile : [protected]
Date : 15th may, 2017

I had booked tatkal ticket on different date in indiffirent trains. Because of my status of ticket was in waiting so it got cancelled and The refund status in irctc shows that the amount has been refunded on 03 may 2017 and others are showin sen to bank to paytmag. Still I havent receive any refund amount. And one more thing that i hadn't booked ticket through paytm then why it is showing payment refunded to Paytmag. It is totally fraud to indians. Please take this in priority and solve this problem as soon as possible. details are here
[protected] 13-May-2017 [protected] CANCELLED 605.0 605.0 PAYTMAG SENT TO BANK
2 [protected] 12-May-2017 [protected] CANCELLED 170.0 50.0 PAYTMAG SENT TO BANK
3 [protected] 10-May-2017 [protected] CANCELLED 600.0 540.0 PAYTMAG SENT TO BANK
4 [protected] 02-May-2017 [protected] CANCELLED 1305.0 1125.0 PAYTMAG REFUNDED 03-May-2017

Hello,
I have try to book ticket from surat to andheri by flaying ranee train. I have fill all details online and proceed for payment. The from my account is cut but the ticket not booked.
My transaction id is [protected].
In my irctc website it shows “sent to bank” but the amount is not credited to account. Its almost more than week. Please help me.

Dear Sir/Madam

This is to inform you that i was purchased a ticket from ASN TO HWH, Date of Journey was 09/05/2017, Departure Time 17:37 for 2 Adults & 1 Child (6 Years) & PNR Number: [protected].

But due to unavoidable circumstances (Kalbaishakhi) we are unable to make journey from my relative homes to ASN (Asansol) Station with our 6 Years Son, because weather was very bad with serious lightning which is very risky with my Child.

For the above reasons i was cancelled my ticket (PNR Number: [protected]) before departure of train from ASN (Asansol Station ), cancellation time time approx 14.00 to 14.30 & train departure time was 17:37. But no money has been refund against this cancellation.

Till date i have not received any amount against my cancellation .

Kindly look into this matter.

Your kind cooperation in this regard is highly solicited.

--
Regards

Yours Faithfully

Pinakesh Roy
Assistant Manager (F&A)
WBSEDCL
GOVT. OF WEST BENGAL ENT.

I was travelling in shramjeevi exp at 11-may-2017. I have confirmed three meal order through website www.ecatering.irctc.co.in.
My order was automatically cancelled when I had asked for this to customer care they replied your order is cancelled due to train late. No confirmation or no SMS about my cancellation of order so that I can't took meals from pantry too because pantry already closed as well. At that time, I did travel with hunger with my family. Very dissatisfied.
I have already complaints to railway from ecatering.irctc.co.in website but still no response and no action.

My Pnr Number is: [protected] & My meal ORDER NUMBER :[protected]

Sir/madam, i have booked a premium tatkal ticket from jolarpettai to danapur and the amount has been deducted from my account but the ticket is not generated.

Why???
Please look after it as soon as possible because the journey date is tomorrow and i need the ticket as soon as possible.
Its an emergency so please tell me the solution for it.

Net banking reference no-[protected]igabhtdvx0

Name - jarnail singh
Irctc user id - jarnails12
Mob no - [protected]
I have mistaken in my registration by entering the wrong email id.
Wrong email : [protected]@gmail.com
My original correct email id is : [protected]@gmail.com

Kindly i apologise for entering wrong email id and support me to change the correct email i'd or change by yourself

Amount was deduct but ticket was not booked.

I filed a TDR when the train was late by 5 hours and I didn't board the train. The TDR was filed before the train arrived at the boarding status, but the refund was not granted. Cancellation id- [protected].
TDR status is shown as CR Registered. As per the rules of irctc, a TDR must be requested in case the train is late by more than 3 hours and passenger has not travelled and the TDR is filed before arrival of train at boarding station.

Hi sir,

I have booked a sleeper ticket to travel from ijk to tvc on 14-may 2017

The details are

Pnr number : [protected] date : 14-may-2017
Train number : 16348 train name : trivandrum exp
From station : ijk to station : tvc
Boarding point : ijk reservation upto : tvc
Class : sl no of passengers : 1
Charting status : chart prepared upgraded class :
Booking fare 190 ticket fare 190
Quota : gn
Remarks :

क्या आप जानते हैं कि आपके किराये का 43% देश के आम नागरिक वहन करते हैं?
Are you aware that 43% of your fare is borne by the common citizens of the country?
Status report
Age booking status current status
36 rlwl/124 rlwl/1

Unfortunately, it was waiting list 1 and i was not able to travel in this train

From your website https://www.services.irctc.co.in/beta_htmls/Waitlisted_E-Ticket.html, i came to know that refund for the waiting list ticket will be initialized by irctc.

It says

"
Names of the passengers who are left out fully (All the passengers in the transaction) on waiting list after chart preparation, their names will be dropped and will not appear in charts. They are not allowed to board the train. If detected traveling in the train, they shall be treated as passenger traveling without ticket as per extant railway rules. Their cancellation shall be done by irctc after chart preparation and refund shall be arranged from railways by irctc and credited to customer/agent account electronically.
"

Here i have highlighted the portion in yellow background

Where i can check this and when i will get this refund back?

Please clear my doubts and refund the ticket

I got a ticket in 3AC and there was no way I can get a seat why didn't IRCTC told me to cancel my ticket and even TT told me I can't even travel in ac by asking some one to share.
When I'm going to travel in sleeper class with a ticket of Waiting in AC and same can be done by sleeper waiting ticket then where is my difference of money as all my services I have paid for is not provided and both TT are in no way to support even my journey is of 17hours and those facilities are all I need to make my journey worth .
I want my money and the problem to be solved so no one else have such problem.

I am booked a tatkal ticket from irctc on 8may2017.
I done my money transaction from payment gateway by (Visa/master card (Powered by axis bank).
At same time i cancelled my ticket irctc.
They send me :-
Pnr [protected] ticket cancelled, amt 7800 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.8may2017.

After 3-4 days irctc showing they refunded our amount.
Today is 14may2017.
But till now i not got my amount.
We try in many ways, we gone to station counter how much possible we done our work but till now one give positive respond.
More information in pix which i send.
Thank you.

I'm traveling on ajmer shatabdi on 14/05/2017. My PNR no [protected]. It is very sad to see after so much of efforts made by railway food quality is very very bad. We couldn't have our meal because of food quality. Rice quality is also very bad, I was scared to eat because of taste and not properly cooked. Vender of Jaipur needs surprise check and assessment required on food quality and cooking procedures.
Kindly look into the matter ASAP.

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refundid/cancellation id : [protected]
Refunded date : 03-may-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.

Pnr. No.[protected], transaction id.[protected]
Refund. Cancelation id.[protected]
Train no.12312 kalka mail kanpur to howrah (3ac) four tickets, money pay by idbi debit card
No any information by irctc & also customer care phone not connected till now. I have no any information from irctc.
Tickets cancelled on dated 01/05/17 but money not credit in my account so please
Inform me as soon as possible thanks

I have filed tdr on dt 15/04/2017 against pnr no:[protected] from rampur to amethi, date of journey :15/04/2017, class: 3rd ac, tatkal ticket, for four person: sukh lal, sapna, anjali bohra, aditi bohra.

This is for your information that when we reached the rampur rly station, it comes to our notice that our train no. 14258 kashi vishvanath express is diverted from muradabad instead of rampurso it is impossible for us to move to catch train from muradabad as we reached the rampur stn. Before 15 minutes

Tdr registration no:[protected]
Cancellation id:[protected]

E-mail id: sukhlal.[protected]@rediffmail.com
Mobile no:[protected]
Sent from my iphone
Sent from my iphone

I have cancelled tickets with pnr [protected] and [protected] on 01/05/2017. However, funds are not credited to my account as yet. Concerned tickets were booked at railway ticket counter by debit card and were cancelled at the concerned railway ticket counter itself. The amount of refund due is rs.800 in aggregate (Rs.400 per pnr). May i know when the funds shall get credited to my account? Please also let me know where to check the current refund status of my cancelled tickets.

This is to inform you that. There is debited two times rs 377 for a ticket booked dated 10052017. And also rs 1160 also debited towards a ticket booked dtd 19052017 and further cancelled but refund is not credited in my account (Credit card). Please look into this. Snapshot is also attached with this mail.
That means total rs 377 and rs 1160 is to be refund. Please help
Thanks
Dushyant singh
[protected]

I have booked a ticket in Beghampura exp train no.12237 in 2AC for 12.5.2017 and Till 11.5.2017 it was showing on irctc website that the train no. 12237 is cancelled even I enquired on 139 and they told that this train is cancelled till 18.5.2017 and your ticket will be automatically cancelled and full amount will be refunded. Hence I booked Tatkal ticket in same train for 11.5.2017 and travelled but now when I checked the status that train is diverted and running and I am unable to file TDR with this kind of reason. so pls process it for full refund.
My pnr is [protected]

Sir, I C B Singh CIS[censored]nit KKNPP Kudankulam, traveling from Kanyakumari to Agra in train no 12641 pnr no [protected] sheet No.RC 63 in S6. My bag theft in train at Kanyakumari. I left in washroom after return bag not seen. I complain TT so asked informed in control. But not receipt hand over me. Bag in mostly​ documents - CISF ID, voter ID, ATM, cash & other items . My no. [protected] & [protected]