Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir
The irctc web page needs more secured and reliable transaction.

1. Today i booked a tatkal ticket. after entering passenger details the website took me to payment page. Through internet banking the bank has provided OTP through which i had paid the money and it went to wait mode for few minutes. It supposed to not take time and say payment failed. It takes time (more than 3 minutes). By the time all tickets may be over.

2. Second time the payment is made. Transaction is successful. But ticket is not booked.

3. Now the worst part is i cant book any more ticket because there were two times payment is made.

Now how can a website of such huge organisation is not considering non payments and ticket bookings and stop me to book again.

When we need a ticket urgently, we go for tatkal ticket but rarely we get a confirmed ticket.
- Sometimes if fails while transaction though we use high speed internet. If it fails during transaction then IRCTC can blame third party bank. So for fastest transaction we add our money in IRCTC e-wallet but again It asks for OTP. And till the time you get and enter OTP you will get error message on your screen saying that "Sorry, no tickets available" or you might get waiting ticket.

- It asks for captcha while booking tough we have already entered captcha while login.

- If we book a tatkal ticket then we can get waiting ticket and it gets cancelled because it doesn't get confirmed and IRCTC deducts money from that too.

While booking a ticket you can see tickets are available but till the time your ticket is booked, its waiting so whose fault in this? We dont get a confirmed ticket and we pay to IRCTC also.

So why they have given this option of online Tatkal booking? To earn money?

Hi,
I would like to raise a complaint against indian railways and request to the consumer forum that please help me with my concerns. I have booked a ticket on 15-feb -2017 and due to some reason i have cancelled it on the same day. After few minutes i received a message from irctc that your ticket has been cancelled and you will get the refund in your account with pnr no. [protected]
Transaction id - [protected]
Cancellation id - [protected]
Refund amount - rs.7215
Ticket amount - rs.8174
Transaction date - 15-feb -2017
Cancellation date - 15-feb -2017

What the irctc is saying that they have refunded the amount on 18-feb -2017 with refund arn no. 3000 — and the refund status shows that it is refunded in paytmsdk but its not credited or reflecting in my account i have also contacted my bank and paytm about that but they do not know.

Its been 2 months and i have contacted every person or organisation who is linked with my transaction but no one still is responding and replying about my concerns.. So please help me in getting my refunds.

Thanks regards
Ketan sagar

I was trying to book this suburban pass on 27/4/2017. But the site gave me an error twice on Icici bank gateway. Now I see you have charged me but I never got a payment confirmation or the generation of my quarterly pass or any sms. Kindly reverse the complete charges of Rs 599.15 from my HDFC Bank card # ending 3360. I want the complete reversal of charges. This is disgusting.
Kindle do the needful at the earliest

Hi,

My name is parikshitha and i have booked flight for my andaman journey (Up and down) on 02 may 2017.

1) transaction number for on journey:[protected]
Pnr:aqxdft
Pasenger name:
Parikshitha voniadka
Anusha sodankur

Transaction number for down journey:[protected]
Pnr:pygfdy
Passanger name:
Parikshitha voniadka
Anusha sodankur

Issue:
Booked my tickets through irctc portal for air ticket
I have cancelled my travel due to personal reasons. It was written refundable for the flight but now the travel agency says flight is non refundable. So only tax is refunded to me after cancelling.

In the irctc air website it has clearly mentioned refundable but now both irctc and jet airways says non refundable airways say it is not refundable

I have booked a tatkal ticket on 15/04/2017 and the ticket was in waiting list. Transaction id: [protected] pnr:[protected].

I have send mail to [protected]@irctc.co.in asking for the refund and got reply saying that my ticket was confirmed at the time of chart preparation. I didn't got any message saying that my ticket is confirmed.in my irctc account status of the ticket is still tqwl. Then how can i know whether the ticket was confirmed or not?

Without updating status in my account and without sending any confirmation message, how can i know the correct status of my ticket?

I had booked a railway ticket and paid using my debit card. Then the transaction got failed and the amount got deducted from my bank account and now its showing the status as refunded and credited into paytmag. But i didnt get money till now sine its been days. Please have a look below for further info.
1 transaction id [protected] transaction id 2 [protected]

When am trying to booking a ticket from Mumbai to Raichur in tatkal it was ok up to the showing status book now later the hell was happing that its not allowing me to booking page and getting and error that you have only 2 tickets to book from your IP address and allowing me to book and later after some time when it comes to waiting and if says that message that it will be allowing for 2 tickets then I should have got that page so I can book at least 2 tickets so kindly make the changes in the website that no passengers can able face this type situation that its to government site not satisfying any passenger to book the ticket's

Name - kantamneni. Lakshmi irctc user id - lakshmii_k mobile no - [protected]i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is y. Lakshmi. [protected]@gmail.com
My original correct id is y. Lakshmii. [protected]@gmail.com kindly i apologise for entering wrong id and support me to change the correct id or change by yourself.

I have tried to book a ticket on irctc * ticket was not available * but an amount of rs 3400/- debited from my south indian bank account on 25/04/2017 *
My transaction id is [protected] * dt 25/04/2017 rs 3400/- *
Paytmag refund dt is 27/04/2017 * but the amount is not yet credited
To concerned account * i have used visa debit card of south indian bank
Card no [protected] * name alexander to * another information is
Irctc paytm sbipg *

Hi,
I traveled on 1st may 2017, train no:16525, pnr no:[protected]
My ticket status was rac 3 before chart preparation.
- no bedroll was provided for rac tickets separately.
Rac also gives same amount as other confirmed tickets. And may not be possible to share the bedroll if its a stranger. Hence i suggest different bedrolls should be provided for rac.
- though i was rac3, i didn't get a berth.
I felt few others were given berth.
Hence i would like to know how many rac tickets were given a berth or how many vacancies were there.
I believe the berth will be allocated as per the ticket status again.

Sir
I have booked my ticket two times but not received my pnr no. Amount is also deducted from my a/c transaction id no of both booking are
[protected] on 02/05/2017, and [protected] on 03/05/2017. Its very inconvinent and sad. Now i have to book my tickets and not have money in my a/c what should i do and who is responsible for this now i need my money back.

Dear Railway Authority,

On 27th of April myself cancelled the E ticket against PNR No. [protected] train no. 12861. But till date I have not received the cancellation refunded amount in my bank account no. from where I have booked the E ticket. So kindly look into the matter and do the needful resolution to regularized the matter. Awaiting from you a positive reply.
Regards,
Fahadullah Md.

I have booked a ticket from jharsuguda to vijayawada on 25.03.2017 by train no.18189. This train leaves jharsuguda station at 20:50hrs. Following is the message received from irctc.

"pnr:[protected], train:18189, doj:25-03-17, 2a, jsg-bza, dep:20:50, srinivasarao, a2 24, fare:3915, sc:0.0+pg+ins"

I have arrived at jharsuguda station 20 mts. Prior to departure time of the train no. 18189. As i didn't find the train with this no. For one hour after the scheduled time i have enquired with the enquiry counter where i was informed that train no.13351 is same as 18189 and it had already left. Because of the wrong message from irctc i have missed the train. Hence i may be reimbursed the total amount of rs.3915/- and necessary correction made to avoid any inconvenience to the passengers in future.

Dear Sir / Mam,

I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week.

This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Regards,
Tatya

PNR No. [protected] (From Ahmedabad to Indore) departure date[protected], Train No. 19309 / GNC Indore Exp.
I have booked above cited ticket on 2nd may 2017. However i have not received massage on my mobile no. [protected]. Though print out for reservation slip has been received. Travelling charges also have been debited. Please confirm my reservation on my mobile no.

VS Mehta

I was trying to book the ticket from sevagram to hyderabad but its not booked and my account money is deducted. Still the money is not refunded. I booked the ticket on last week and i think 7 days is completed for booking still it is not refunded. I hope u will help me to refunded my 730 rs which is deducted but tickets are not booked.

Thank you in advance.

On 1st may 2017 i tried to book the ticket from jhansi to ballarshah (Bpq), although the payment was made no ticket was booked. The internet connection got lost but still the money was deducted from my account and no ticket was issued by irctc, kinldy look into the matter and resolve the issue.
The amount of the transaction was rs 2441.5/-.
The payment details are:-
Sbipg[protected]irctc - transaction id by sbi
Please refund me my money back asap.

I have booked a ticket from kaikalur (Kklr) to bangalore on 16-apr-2017. Due to some reasons i have cancelled the ticket on 15-apr-2017. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing "refunded" but amount still not yet refunded back to the account. I have tried to contact the irctc customer care number[protected]. They have told me to send an mail with the details. I have sent it long back, but could not get any reply.

What should i do to get the money back?

Kindly help me with the above subject.

Ticket details,

Pnr number : [protected]
Transaction id : [protected]
Train no : 17210
Date of booking : 22-mar-2017
Total ticket fare : rs 400.00
Cancelled date : 15-apr-2017
Refund amount : rs 340

Thanks & regards,

Phani ram.
[protected].

Booked a ticket from ksr bengaluru city upto chennai central railway station on 1st may 2017 by chennai mail. Received a message. Just few hours prior to the train departure from ksr bengaluru city that the train has been cancelled on 1st may 2017 and has been rescheduled to 2nd may 2017 0600 hours.

Train no 12658 scheduled to leave from ksr bengaluru at 22:40 hrs on[protected] is rescheduled to leave at 06:00 hrs on[protected]

Due to this, we had to change all our personal priorities as we could not find the seat availability in any other alternative mode of transportation to chennai on monday 1st may 2017 night. Need railways to compensate for the delay causing mental agony, stress and disappointment to myself and my family.