Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

"EXTERNAL MESSAGE SYSTEM ERROR [ Transaction Id: [protected] ]
You can choose another payment option and try again."
Sir, I am trying to book tickets from irctc website since last week. I daily encountered the same error. After payment a error comes even if I with different cards even different payment options. I verified cards with the bank and there is no problem in the card. Please resolve the issue as soon as possible.

The toilets of the train 11097 Poorna Express dated on 6th may 2017 starting from Pune at 11:30 pm were not clean and on lodging the complaint also there wasn't any response taken. mostly all the Sleeper coaches were having the issues of not clean and stinky toilets. When we lodged the complaints the response was that there is no one available for cleaning the van.

I was travelling in Amritsar shatabdi today from to sirhind. I was supposed to get breakfast in train but personal in train didn't give me breakfast saying that we don't provide food till sirhind. Even on reporting this incident to TT, he didn't agree to provide food. Infact he demanded money from me taking me aside.
Is this how railway is working, why fare of shatabdi is so much if only corruption is going to happen in it.
I am really very upset on this and I want refund in this and proper action against that personal.

My ticket is :
PNR:[protected], TRAIN:12014, DOJ:07-05-17, CC, ASR-SIR, Dep:05:00,
RavinderPal Sing+1 C14 19, C14 18,
Fare:1230.0, SC:0.0+PG+INS

Person who ask for bribe was *shis Kumar and mohan bhatt. I was not able to see proper name of person as his card was inside the pocket.

IRCTC — changing correct Email ID of IRCTC login

30 Reviews
Pr prathi deva on Nov 10, 2014
Submit a Complaint
Name - pradeep singh irctc user id - ps1317 no - [protected]I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

I filed a tdr on 28 dec 2016 because the train diverted from boarding station on travel date 27 dec from aligarh (Aljn) to asansol (Asn) but after 4 and half month there is no action taken regarding this complaint. My cancellation id is [protected] and pnr no was [protected]. So kindly look into the issue and provide with the refund. Reference no for this tdr is :[protected].
I filed this coplaint at many portals but it has not been resolved yet

I booked ticket with transaction id-[protected] pnr no - [protected]-
But amount deducted twice from my account with bank transaction ids-inb/[protected]/indian railway corporation and inb/[protected]/indian railway corporation

I mailed twice even try to contact over your nos but all the time its busy only.

Even over mail i did not get any reply
Kindly refund the amount that you have charged twice for 1 ticket

Best regards
Dr. Vikas jaswal

I am trying to booking tatkal ticket on my mobile using mobile data. But it's showing error that only two tickets will book per IP between 10 to 12. But as I am using my mobile data and my user ID. It's highly impossible to get that error as I am using my mobile. And my mobile has unique IP. And there is no chance o[censored]sing my IP anyone. Please solve this

Pnr:[protected], train:12180, doj:07-05-17, cc, agc-ljn, dep:05:50,
Swarnesh+1, wl 9, wl 10,
Fare:1030, sc:0.0+pg+ins

Sir
Given below the ticket booked through irctc.
I tried whole night on irctc web site and 139 inquery but in vain.
"they revert that the pnr number is invalid"
I went to the railway station early morning the ticket attendant instead of helping me was attending non reserved ticket holders dispte no room shown.
Please reply timmy query.
Regards
Swarnesh pathak

Dear sir,
You want india to be digital and make payment through online transaction. While booking a tatkal ticket on irctc from home, payment portal exit twice showing "payment error". Then message comes amount is debited and transaction details shown as "reservation failed". What is this?
I what my refund as soon as possible. If customer can't book their ticket online then what the use of irctc booking site.
This indicent happened twice with me. I am fend up with this site and its usage.
You making us fool and looting us. Jab payment error hai toh apne amount debit kaise kar diya...
Incident date (07/05/2017, 06/05/2017, 05, 05, 2017)

Respected sir/madam,

I was booking a railway ticket from sealdah to jalpaiguri road station using my irctc mobile app, but i was not successful. Later i got a mail from my bank saying 683.87 rs have been deducted from my account by irctc although the ticket was not booked. Later again i had to book tickets via desktop website in which i was successful.
I tried calling irctc's helpline number in order to get a refund for my previous failed booking but there is no response.

Please help me.

Regards,
Aisharya shome
Contact: [protected]

I started my journey at 5am on garib rath express from akola to nagpur... I had berth in boggie no g5 seat no 66. As i came there was a used bed roll i searched for attendent for half an hour but couldn't find him... After distress i came back and sat on my seat... Removing the used bed roll... At 8.30 the attendent came asking for bed roll i said him why you people can't see to all this he argued and said i was sleeping... Is it not his responsibility to be careful about this... I had a confirm ticket with pnr no [protected]

Pnr [protected]

Blankets provided were dirty. No towels provided. On asking told that no towels are provided in this coach. Pathetic situatation. Not at all happy. I have faith in the services which seems to be shattered by the response of onboard staff and their rude behaviour. Do we have to expect such below par services everytime we book in train??

On the 3rd of May, I tried to book a ticket from Chennai to Bangalore. Due to some issue on either the bank's end or IRCTC's end, the transaction "failed" therefore the ticket was not booked, yet my money was deducted. After calling IRCTC's 3 phone numbers multiple times, the assured me that they could see that my money was indeed deducted and the ticket was not booked, they would refund the money to me. It has been 4 days, I have no complaint number and the money hasn't been refunded to me either. How long am I expected to keep calling them, asking for my money, especially when they don't even answer the phone call for hours together?

These are my details:
Transaction Id: [protected]
Transaction Remarks: VIN/irctc_PayTM/[protected]/0
Ph. [protected]

I request you to kindly refund the money to me soon.

Dear Sir,
I have booked one online ticket through IRCTC Unfortunately the ticket was not confirmed it was happened on 2nd of may 2017 today is 6 of may but I did not received the refund money.also I have mailed to the IRCTC they are also not responded what is this is it central Govt or not

This is not at all levels fair please provide me the further thing

Thanks&Regards
SREENADH
[protected].

25/04/2017 irctc Ticket ID irctc#5649241
I do not own an Indian Mobile phone, I am from Europe. I emailed your service team to ask them to send the sms otp to my email address, with a copy of my passport. I have done this multiple times and still not received the sms otp to my email address. Please send one the sms otp to my email address as quickly as possible as visiting India soon and need to book rail tickets.
email address:
[protected]@gmail.com

I have been trying to updaet my new number in my IRCTC profile but each time I try I get a message saying the number is already in use. I am unable to use the money lying in my IRCTC wallet and this amounts to incomplete information/fraud. Kindly help me update my new number or transfer the wallet money back to the bank account it came from.
ID - shwetabh86
New Number - [protected]

I booked my ticket on 24th march 2017 (Pnr no[protected] train no-12013 which could not confirmed, however i am yet to receive my refund for the same, kindly address the issue on urgent basis and get the same initiated. I was informed that the same will be resolved in next 15 working days but i suppose that could not happen.

Booking details-new delhi-amritsar
Passengers-3 adults, 1 child
Total amount to be processed-4460

Sir,
I have tried to book a tatkal ticket from secunderabad jn (Sc) to chirala (Clx) using payment gateway option and transaction made from icici bank.
Ticket charge:1245.0
My icici account is debted rs.1245.0.

The ticket was not booked and got error like only 2 tickets can be booked and transaction was got successfull.
My username is : vijaysajja
I lost the ticket amount. I request you, please refund my money back

I am giving the details of the my transaction.

Transactionhistory

Transaction id: [protected]
Pnr no
Train no./name: 12710 / simhapuri exp
Date of journey: 06-may-2017
Date of boarding: 06-may-2017 class: sleeper class (Sl)
From: secunderabad jn (Sc) to: chirala (Clx) boarding: secunderabad jn (Sc)
Resv upto: chirala (Clx)
Quota: tatkal (Tq)
Ticket type: e-ticket

Payment details
Payment option:visa/master card (Powered by icici bank)
Ticket charge:1245.0 service charge:0.0 total:1245.0

Thanks,
Vijay kiran

One ticket of 3ac bearing pnr no. [protected] in himgiri express (12332) has been booked by me on 26.04.2017 through my credit card under tatkal for travelling on 29.04.2017 at 01.45 am (Night) from patna jn. To howrah jn.

I reached patna jn at 01.00 am on 29.04.2017 to board the train but it is notified by patna jn enquiry room and lcd display that the train himgiri express (12332) has been delayed by 14 hours and may come at patna jn at 03.45 pm on 29.04.2017, which has been also confirmed by the official of enquiry room.

Then i have decided for not travelling with himgiri express (12332) on 29.04.2017 because the train will come at patna jn delayed with 14 hours and filed tdr at 02.36 am on 29.04.2017 through irctcapp.

Today, i enquired through the irctc website about the status of tdr and refund of money, i found that tdr status-cr repudiate. Reason for tdr registration failed-invalid tdr timestmap: delay.

The reason shown is wrong and i am eligible for getting the refund of ticked for ticket tdr filed. I would request you to please look in to the matter for refund of money at the earliest.

Thanks and regards

Pranav kumar
Sr. Manager-hrm
United bank of india head office
Dir department, 11, hemant basu sarani
Kolkata-700 001
Mob: [protected] e mail: [protected]@gmail.com

Details of my transaction are given here - transaction id: [protected]
Pnr no [protected]
Train no./name: 13352 / dhanbad express
Date of journey: 10-may-2017 date of boarding: 10-may-2017 class: third ac (3a)
From: tiruppur (Tup) to: chennai central (Mas)
Boarding: tiruppur (Tup)
Resv upto: chennai central (Mas)
Quota: general (Gn) ticket type: e-ticket
Insurance (No of psgn) : 1 insurance company : icici lombard general insurance travel insurance premium : 0.0
Policy issue date : 01-may-2017 09:07:05 am travel insurance opt : yes

Sl no. Name age gender berth preference food choice concession status policy number
1 parvathi 63 female lower srctnw rqwl d-irctc/56976079/00/000

I find that the berth no. And coach number have not been given - these are normally given. Don't know why these have not been provided.
What is rqwl?
I had by mistake opted for travel insurance.
Pl. Clarify the coach number and seat number as i have to tell my wife the details. Your immediate advice requested.
Thanks.
T. Seshagiri