Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Team,

Even after so much follow up through Call and E-mail from IRTCT and SBI Card, i am not getting resolution to my problem. I am troubling from long time due to no profile up-gradation and to be very frank this has crossed the limit of frustration.

I am end user/customer which have limited privilege. Hence this is your responsibility to satisfy customer.

I am confirming each and every thing which is required to validate that i am authorized or genuine user to that account but still hanging with issue due to poor support from your team.

Can someone take any necessary action to close this on priority ???
If so then please revert or call at below mention number/details.

Membership Number: [protected]
User ID : MOHDA1983
Email ID : [protected]@gmail.com
Mobile No. : [protected]

Regards
Md Aquib Akhtar
+91-[protected]

I booked Ticket for my parents which are senior citizen when I was booking the Ticket I gave the criteria to book Lower and in same coach apart from that also I got Upper Seat and Middle seat which I don't want and If I have to cancel my Ticket then my money got Deducted. Please advise any solution as My parents are not able to climb up on upper seat and Middle seat.

PNR Number is : [protected]

Dear IRCTC,
With all due respect, I want to know that during ticket making process your gateway or whatsoever, money deduction time is hardly 10 to 15 sec but your refund time duration is no way nearer to it. Not even comes in a ratio of 1:10 or 100 or 1000 also. You take usually 5 to 7 day or some times 10days or more but not less than that. Is it any kind of joke? Is there any kind of justification of doing so? What do you think that we don't need that money within 5 days? We have 10 digit figure in our bank account balance and this deduction does not put any effect. You can stretch it for more days and normally no information of stipulated time of getting that money?

Isn't that injustice? What is your opinion? Do you have any kind of answer? I don't want your justification of doing so. Only answer if you can make any equality of the deduction and refund timing.

Hawkers selling products at high rates inspite of numerous complaints.
Tea and coffee are sold @ Rs 15 and 30 respectively which is twice the actual rate.Barely half a cup (capacity-285ml) is filled.
Same is with Rail Neer water bottles, which are sold at Rs 20.
Hope IRCTC will take necessary action against this asap!

Train : 12381 Purva Express
Date. : 11 May 2017

To whom so ever it may be concerned,

I had such a horrible experience with IRCTC recently and I feel miserable I hope someone reads this and reverts

So as you see the attached ticket, I booked my ticket online IRCTC Application, I had to attend a wedding, where I had to be in Goa early Sunday morning as the wedding was on the same day.
Since I recently came from abroad I wasn’t aware about the rule of waiting list in an AC compartment hence I boarded thinking I would be given a confirmed seat

Unfortunately I was roaming around the coaches trying to find a seat for myself and finally when a Ticket Collector came in I approached him honestly with my issue to help me out but guess what he does?? He asked me to get off at a station called ‘Panvel’, plus on top of that he told me give me 2000/- rupees then I will sort you out somewhere may be, I alone a lady without any company, with no idea about the station got off at the station at 12.30am (midnight), I tried to convince him to help me out but he just shunned me off and threw me out of the train

I can understand IRCTC has their own rules and regulations but at least an alone lady without knowledge travelling alone should be given some preference or there should be some humans out there who understand that throwing a lady at 12.30am in the night out at an unknown station is unacceptable

Really sad the way Ticket collectors can behave with people, No wonder Indian railways are not really appreciated for their service and India just wont grow because people stopped being human, Would he have done that to his mother, daughter or wife???

I really hope someone looks into this and I hope no other lady would face this

I have personally decided never to travel through IRCTC ever again in my life

Regards,
Crystal Sharon Gonsalves
Front Office Executive
Radio One, 94.3
Mumbai
Tel: 61364904/[protected]

I filed a TDR on dt. 13/04/17 for the PNR no.[protected] for train no. 12834 under reason train late more than 3 hrs. & passenger not traveled as the train rescheduled by 5 hrs.

Till today no status of this request has been updated in the IRCTC website. I mail it to the them 3-4 times but no updation from their end for this.

Please help me about this.

Regards,

Amit

Hi,

I tried to book a e-ticket and paid the money through my paytm wallet. While the money got debited from my paytm wallet but i did not yet get the e-ticket. It displayed me as network issue but the amount got debited from my paytm wallet. Kindly look after it and either refund the amount or provide me the e-ticket for which i tried to book. The ticket is not in my booked history (New) also...

I was travelling from delhi to trivandrum in kerala express (12626) between may 10-may12. Water was not available in any sleeper compartment for toilet or wash basin use. Also sleeper reserved compartments were filled with people with no tickets from delhi to gwalior making a situation of crowded general compartment. I am really sick of this travel. Please do corrective measures

There are many problems when i book tatkal ticket. Such as login problem, server slow. The main problem is after login when i go to book the ticket, there is no option for 'book now' when there is seat availability and book now option available after the end of availability means when waiting list start. So from this it is confirm that there is fraud going on in irctc.

I started at 6am from ndls and asked for welcome drink which everytime i have to ask for... I dont know why it is not served everytime.. But inspite of asking for it this pantry guy got irritated and misbehaved by saying it is hot and thats why not served. May be he is true but i just fail to understand that if it is welcome drink then it should be served when train starts but it is never done
Kindly look into it.
Regards

HI Team,

I have cancelled my ticket #[protected] on 1st May and subsequently had received below message.
(We wish to inform you that your ticket against PNR Number: *[protected]* has been cancelled successfully as per your request. The refund amount of *Rs.2230* will be refunded back to your respective account shortly.)
It’s 10th May, yet I have not received any refund for the same. Upon investigating my bank said that they have not received for the credit for the same.
For any problem please contact us 24x7 Hrs. Customer Support at
*[protected]*, Fax No. *[protected]*, Chennai Care No. *[protected]*
1. Could you please tell me any of this helpline number really works? I am trying since last 3 days but it’s impossible to talk with them.
2. When I can get the refund

Sudipta

S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 30-apr-2017 [protected] failed 415.0 415.0 paytmsdk refunded 02-may-2017

I try to book ticket in 2nd may, transaction type is failed, so i am not booked. But amount debited in my account.
But i didnt get refund amount in my account.

Sir, i have purchased 3 veg meal vide txn no. Aaaci7074fst008 dtd 10 may 17 at 1530 hrs. On platform no. 16 new delhi railway station at irctc jan aahar counter. I found a big insects in lauki sabjee. I complained at counter but no positive response given by staff. I have very short time to catch the train so i went shortly. I am annexing a complain receipt & image of meal. Kindly do the needful so as not to happen like this in future.

Hi team
I have subh yatra account no.[protected]
Please inform whether this above account number is active if so how to get the reward points to my account.
Also provide me with a login id and password for the subh yatra account as
My irctc id and pasword is not accepted to check this card.
Also share the process to get a new shubh yatra card for other family memeber

Kindly confirm

Rds
Anjeev saxena
[protected]

Dear team,

i was booking an tatkal ticket and filled all the payment details and afterwords payment deducted from myaccount and then, transaction got failed and then no PNR message received and no detail is showing in irctc account also, but its showing in failed history with unsuccesful payment,
user id is : bhisham999
mobile no. [protected]
bank : HDFC bank
mail id : bhisham.[protected]@gmail.com / [protected]@yahoo.com

transaction id: [protected]
Train No./Name: 16339/NAGARCOIL EXP
Date of Journey: 05-May-2017
amount deducted : RS.396.50/-
journey from Kalyan To Pune.

please have a look and refund my amount in my original account. and please do the needful

Thanks and regards


BHISHAM SEWANI.

I had booked a motorcycle as luggage at CSTM railway station, to be sent to Pune Jn on 08/05/17 in the evening. When i came to the Pune railway station, on 10/05/17, I was told to go to the platforms 2 & 3 myself to check for the bike. But I was caught by a Ticket Checker. I had to pay the fine of Rs. 250. Why did I have to pay for this mistake by the person at the luggage office? How could this person tell me to go and look for the bike myself? Why did he not have a record with himself about the vehicles that have? And when I confronted him about his mistake, he said that he can't do anything. This is very unwarranted behaviour.

On 30th April, 2017, I cancelled 2 tickets with respective PNR numbers as - [protected] and [protected]. I had mailed several times IRCTC but my account was not credited by the amount.

I had made an eticket and now I am in splits as to the fact that if this is the condition of Indian Railways refund procedure then what a predicament it is for consumers?!

Hi,

I tried to book a e-ticket and paid the money through my account. While the money got debited from my account but I did not yet get the e-ticket. It displayed me as network issue but the amount got debited from my account. Kindly look after it and either refund the amount or provide me the e-ticket for which I tried to book.

Muthulakshmi

Travelling with family by train no.12307 during march 2017. Rate of food... Special egg meal @ rs.160 per plate, special veg meal @rs.150 per plate against cash memo no. 5749 dated 18.03.2017 issued by r. K. Associates & hotelier pvt. Ltd, pantry car licensee.
By train no.12308. Rate of food veg. Meal @rs.150 per plate against cash memo no. 5001 dated 30.03.2017 issued by the same licensee.
Kindly confirm whether the rates...

I was traveling from Mumbai to Aurangabad in train no. 11401on 09.05.2017 and had a online W/L 6 (final status) (PNR [protected]) ticket. Since it was waiting, I took a general ticket and asked a TT to provide a berth (if available) after taking fine. He told me that there is no availability in AC coach and to sit at seat no. 7 of S3. Before Nasik Road few passengers came and said that seat no. 7 and 8 is theirs. I said them what TT had told me. They started misbehaving, used abusive language and even tried to slap.