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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 260

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Hi,

I have booked 2 tickets on today 8th May 2017 for journey on 24th May 2017 from Kudal to Thane of janashatabdi express. Ticket amount is debited from my HDFC account but ticket is not booked. It shows error at the last step on IRCTC website. Now I would like to resturn that amount.

Failed transaction details as below:

Transaction ID: [protected]

From Kudal to Thane

Trans Amount: 460.0

Transaction date : 8th May 2017

Thanks
Chetan Morajkar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Ernakulam, Kerala, 682001

Website: Www.irctc.com

I reserved a ticket through irctc app for may 7, since I was on waiting list, upon enquiring at the railway station, I took another ticket and traveled.. They said that the ticket will get canceled automatically, but still I can see the status of the ticket as in waiting list. I didn't get the refund also. Please do the needful, please let me know if you need any further details.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Ankiit Patel

from Korba, Chhattisgarh

May 8, 2017

Sir. I am Ankit Patel I booked two tickets Chennai central to itarshi (m.p.) . Ticket didn't booked but mony deducted .Pls efund my money ASAP

Transaction id: [protected]
Date of transaction. 3/05/2017

No refund made for wait list ticket - Comment #2723961 - Image #0

S

Sathish Kumar Maggidi

from Chirala, Andhra Pradesh

May 8, 2017

[protected]
Money not refunded yet
Rameshwrm to okha express
Tr date 27th April 2017
Journey date 28th April tatkal ticket
2000 rupees please settle it soon

P

Parth Naliyapara

from Rajkot, Gujarat

May 8, 2017

Sir, please should be prohibited smoking in passengers train., bcz some persons don't compromise with other person .
In my today journey to an and by jablpur somnath train at 2:00 pm, two person didn't compromise with my argument of stop smoking, and they did it, I disappointed,

I think, you want do it Early.from rajkot

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Address: 12901405

I have cancelled my train tickets of Mangala Express on 12/04/2017 at Kalyan Reservation Counter. I paid through Dedit card and till know amount is not credited in my account.

I have contacted kalyan Railway reservation counter but they are unanswerable, it is unfortunate.

My cancelled ticket PNR no [protected].

please solve the problem earliest.

my contact no [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 08, 2017

Jall JISO's response Please reply my question

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J

Jall JISO

from Varanasi, Uttar Pradesh

May 8, 2017

Dear Sir, Madam,

My ticket not confirm but my balance don't refund please my balance refund my account my PNR Number [protected]

Thanks very much

Non refund of cancellation of railway ticket - Comment #2723854 - Image #0

R

Rakesh D Kushawaha

from Mumbai, Maharashtra

May 8, 2017

I have booked i-ticket on 23/04/2017 for d.O.J.- 20 may 2017 p1 parasnath maurya pnr n0- [protected] transaction no-[protected].

Kindly send my ticket copy. Otherwise advise me that how to get my ticket copy

Non refund of cancellation of railway ticket - Comment #2723962 - Image #0

F

Faizan Hasan

May 8, 2017

I have 3 ticket cancelled but my amount does not refund. i was more call on [protected], [protected] and all number of irctc but no one response to my call. its fraud. please refund my ammount.

my id : faizanha
email id: [protected]@gmail.com
registered mob no: [protected]

B

Bindu jha

from Gurgaon, Haryana

May 8, 2017

In train number 12368 (41 seat) were available while I go for payment from anvt to pnbe but after payment it is waiting 12.
This is very embarrassing. How can one get confirm ticket within a second. This is sure a subject of black ticketing.

S

Sayandeep Biswas

from Mumbai, Maharashtra

May 8, 2017

I have cancelled a ticket with the following details :-

PNR :- [protected]
Train no:- 12245
Name :- HWH-YPR Duronto Exp
Fare :- 1505
Refund amnt :- 1385

But the amount still has not been refunded . I am totally fed up with the system. It is my humble request, please check the matter and resolve it asap.

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

"EXTERNAL MESSAGE SYSTEM ERROR [ Transaction Id: [protected] ]
You can choose another payment option and try again."
Sir, I am trying to book tickets from irctc website since last week. I daily encountered the same error. After payment a error comes even if I with different cards even different payment options. I verified cards with the bank and there is no problem in the card. Please resolve the issue as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 01, 2017

Sukirti Nitai Das's response Please refund the money to Paytm.

May 02, 2017

Dheeraj_V's response Pls help me

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D

Dheeraj_V

from Amritsar, Punjab

May 8, 2017

PNR:[protected]

S

Sukirti Nitai Das

from Kolkata, West Bengal

May 8, 2017

Cancel a ticket

Paid for Order
IRCTC E Ticketing Order #[protected]
Paytm Cash Txn ID [protected]
[protected]:39:52 PM

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Address: 411039

Website: irctc.com

The toilets of the train 11097 Poorna Express dated on 6th may 2017 starting from Pune at 11:30 pm were not clean and on lodging the complaint also there wasn't any response taken. mostly all the Sleeper coaches were having the issues of not clean and stinky toilets. When we lodged the complaints the response was that there is no one available for cleaning the van.

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S

Selva Anbalagan

from Chennai, Tamil Nadu

May 8, 2017

Hi
I was travelling from karur to chennai egmore in Manglore express (16860) DOJ 01/05/2017, the blanket which was provided was full of bed bugs and i couldnt sleep over the full night and i was very badly injured, please take any step to recycle the blankets, my PNR number is [protected]

Thanks
Selvakumar A

E

EktaChaurasia

from Delhi, Delhi

May 8, 2017

12309 rajdhani scheduled arrival to Delhi is 7:40am and it is running 5:30hrs late. No breakfast provided to passengers and water is also now chargeable.
Passengers paying 5000 bucks in 2nd AC also now have to pay more. Intolerable situation.

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Address: Amritsar, Punjab, 143001

I was travelling in Amritsar shatabdi today from to sirhind. I was supposed to get breakfast in train but personal in train didn't give me breakfast saying that we don't provide food till sirhind. Even on reporting this incident to TT, he didn't agree to provide food. Infact he demanded money from me taking me aside.
Is this how railway is working, why fare of shatabdi is so much if only corruption is going to happen in it.
I am really very upset on this and I want refund in this and proper action against that personal.

My ticket is :
PNR:[protected], TRAIN:12014, DOJ:07-05-17, CC, ASR-SIR, Dep:05:00,
RavinderPal Sing+1 C14 19, C14 18,
Fare:1230.0, SC:0.0+PG+INS

Person who ask for bribe was *shis Kumar and mohan bhatt. I was not able to see proper name of person as his card was inside the pocket.

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IRCTC — changing correct Email ID of IRCTC login

30 Reviews
Pr prathi deva on Nov 10, 2014
Submit a Complaint
Name - pradeep singh irctc user id - ps1317 no - [protected]I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Address: Aligarh, Uttar Pradesh, 202002

Website: www.irctc.co.in

I filed a tdr on 28 dec 2016 because the train diverted from boarding station on travel date 27 dec from aligarh (Aljn) to asansol (Asn) but after 4 and half month there is no action taken regarding this complaint. My cancellation id is [protected] and pnr no was [protected]. So kindly look into the issue and provide with the refund. Reference no for this tdr is :[protected].
I filed this coplaint at many portals but it has not been resolved yet

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I booked ticket with transaction id-[protected] pnr no - [protected]-
But amount deducted twice from my account with bank transaction ids-inb/[protected]/indian railway corporation and inb/[protected]/indian railway corporation

I mailed twice even try to contact over your nos but all the time its busy only.

Even over mail i did not get any reply
Kindly refund the amount that you have charged twice for 1 ticket

Best regards
Dr. Vikas jaswal

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V

Vikas Singh Jaswal

from Delhi, Delhi

May 7, 2017

[protected]
dr.[protected]@hotmail.com

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I am trying to booking tatkal ticket on my mobile using mobile data. But it's showing error that only two tickets will book per IP between 10 to 12. But as I am using my mobile data and my user ID. It's highly impossible to get that error as I am using my mobile. And my mobile has unique IP. And there is no chance o[censored]sing my IP anyone. Please solve this

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Address: New Delhi, Delhi, 110075

Website: Itctc

Pnr:[protected], train:12180, doj:07-05-17, cc, agc-ljn, dep:05:50,
Swarnesh+1, wl 9, wl 10,
Fare:1030, sc:0.0+pg+ins

Sir
Given below the ticket booked through irctc.
I tried whole night on irctc web site and 139 inquery but in vain.
"they revert that the pnr number is invalid"
I went to the railway station early morning the ticket attendant instead of helping me was attending non reserved ticket holders dispte no room shown.
Please reply timmy query.
Regards
Swarnesh pathak

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Address: Thane, Maharashtra, 421501

Website: IRCTC

Dear sir,
You want india to be digital and make payment through online transaction. While booking a tatkal ticket on irctc from home, payment portal exit twice showing "payment error". Then message comes amount is debited and transaction details shown as "reservation failed". What is this?
I what my refund as soon as possible. If customer can't book their ticket online then what the use of irctc booking site.
This indicent happened twice with me. I am fend up with this site and its usage.
You making us fool and looting us. Jab payment error hai toh apne amount debit kaise kar diya...
Incident date (07/05/2017, 06/05/2017, 05, 05, 2017)

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Address: New Delhi, Delhi

Website: irctc.co.in

Respected sir/madam,

I was booking a railway ticket from sealdah to jalpaiguri road station using my irctc mobile app, but i was not successful. Later i got a mail from my bank saying 683.87 rs have been deducted from my account by irctc although the ticket was not booked. Later again i had to book tickets via desktop website in which i was successful.
I tried calling irctc's helpline number in order to get a refund for my previous failed booking but there is no response.

Please help me.

Regards,
Aisharya shome
Contact: [protected]

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Address: Nagpur, Maharashtra, 440001

Website: wwww.irctc.com

I started my journey at 5am on garib rath express from akola to nagpur... I had berth in boggie no g5 seat no 66. As i came there was a used bed roll i searched for attendent for half an hour but couldn't find him... After distress i came back and sat on my seat... Removing the used bed roll... At 8.30 the attendent came asking for bed roll i said him why you people can't see to all this he argued and said i was sleeping... Is it not his responsibility to be careful about this... I had a confirm ticket with pnr no [protected]

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Address: Giridih, Jharkhand, 815301

Pnr [protected]

Blankets provided were dirty. No towels provided. On asking told that no towels are provided in this coach. Pathetic situatation. Not at all happy. I have faith in the services which seems to be shattered by the response of onboard staff and their rude behaviour. Do we have to expect such below par services everytime we book in train??

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On the 3rd of May, I tried to book a ticket from Chennai to Bangalore. Due to some issue on either the bank's end or IRCTC's end, the transaction "failed" therefore the ticket was not booked, yet my money was deducted. After calling IRCTC's 3 phone numbers multiple times, the assured me that they could see that my money was indeed deducted and the ticket was not booked, they would refund the money to me. It has been 4 days, I have no complaint number and the money hasn't been refunded to me either. How long am I expected to keep calling them, asking for my money, especially when they don't even answer the phone call for hours together?

These are my details:
Transaction Id: [protected]
Transaction Remarks: VIN/irctc_PayTM/[protected]/0
Ph. [protected]

I request you to kindly refund the money to me soon.

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Address: 302022

Website: www.IRCTC. com

Dear Sir,
I have booked one online ticket through IRCTC Unfortunately the ticket was not confirmed it was happened on 2nd of may 2017 today is 6 of may but I did not received the refund money.also I have mailed to the IRCTC they are also not responded what is this is it central Govt or not

This is not at all levels fair please provide me the further thing

Thanks&Regards
SREENADH
[protected].

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May 08, 2017

Updated by sreenadhvc Dear sir,
I am Sreenadh I was booked one online ticket from the date 2nd of may it was cancelled due to lot's of waiting list today is 8th of money

According to the IRCTC policy once the ticket is cancelled the amount Should be credited in particularaccount

I did not got the money Sir.

Please do needfull

Thanks&Regards,
Sreenadh,
[protected].

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Address: CO7 8SH

Website: irctc.com

25/04/2017 irctc Ticket ID irctc#5649241
I do not own an Indian Mobile phone, I am from Europe. I emailed your service team to ask them to send the sms otp to my email address, with a copy of my passport. I have done this multiple times and still not received the sms otp to my email address. Please send one the sms otp to my email address as quickly as possible as visiting India soon and need to book rail tickets.
email address:
[protected]@gmail.com

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Address: New Delhi, Delhi, 560103

Website: www.irctc.co.in

I have been trying to updaet my new number in my IRCTC profile but each time I try I get a message saying the number is already in use. I am unable to use the money lying in my IRCTC wallet and this amounts to incomplete information/fraud. Kindly help me update my new number or transfer the wallet money back to the bank account it came from.
ID - shwetabh86
New Number - [protected]

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Address: New Delhi, Delhi, 110001

Website: [email protected]

I booked my ticket on 24th march 2017 (Pnr no[protected] train no-12013 which could not confirmed, however i am yet to receive my refund for the same, kindly address the issue on urgent basis and get the same initiated. I was informed that the same will be resolved in next 15 working days but i suppose that could not happen.

Booking details-new delhi-amritsar
Passengers-3 adults, 1 child
Total amount to be processed-4460

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