Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Jun 7, 2026

Complaints 10884

Resolved

1838

Unresolved

9046

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 264

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mumbai City, Maharashtra, 400064

Website: www.irctc.in

Dear Sir / Mam,

I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week.

This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Regards,
Tatya

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

V

vinit500

from Bengaluru, Karnataka

May 2, 2017

I have forget User ID. pls Provide me my user Id in my Mobile Number.
My Mobile Number- [protected]
E-mail Id- [protected]@gmail.com

S

SANDHI GOSWAMI

from Kolkata, West Bengal

May 2, 2017

I booked ticket on 1st march. But till date i did not received the money in my account.
Complained many times.

PNR: [protected]
Transaction Id: [protected]

RFND amount 260.0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh, 452018

Website: www.consumercomplaints.in

PNR No. [protected] (From Ahmedabad to Indore) departure date[protected], Train No. 19309 / GNC Indore Exp.
I have booked above cited ticket on 2nd may 2017. However i have not received massage on my mobile no. [protected]. Though print out for reservation slip has been received. Travelling charges also have been debited. Please confirm my reservation on my mobile no.

VS Mehta

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

M

Manas Samarth

from Bengaluru, Karnataka

May 2, 2017

"Only 2 Tickets can be booked per IP Address"
This has been been very problematic issue to many citizens.The Tatkal Ticket can't be booked mentioning the above message.Can you find a solution for this please asap.

K

kailash634

from Ludhiana, Punjab

May 2, 2017

My earlier mobile no. is [protected], When i am trying to update the mobile no. then the message flash 'Mobile no. already used' Please guide me then how can I update my recent Number
my user ID is kscharma
my email ID is [protected]@rediffmail.com

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500081

I was trying to book the ticket from sevagram to hyderabad but its not booked and my account money is deducted. Still the money is not refunded. I booked the ticket on last week and i think 7 days is completed for booking still it is not refunded. I hope u will help me to refunded my 730 rs which is deducted but tickets are not booked.

Thank you in advance.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: irctc.co.in

On 1st may 2017 i tried to book the ticket from jhansi to ballarshah (Bpq), although the payment was made no ticket was booked. The internet connection got lost but still the money was deducted from my account and no ticket was issued by irctc, kinldy look into the matter and resolve the issue.
The amount of the transaction was rs 2441.5/-.
The payment details are:-
Sbipg[protected]irctc - transaction id by sbi
Please refund me my money back asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560041

Website: irctc.co.in

I have booked a ticket from kaikalur (Kklr) to bangalore on 16-apr-2017. Due to some reasons i have cancelled the ticket on 15-apr-2017. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing "refunded" but amount still not yet refunded back to the account. I have tried to contact the irctc customer care number[protected]. They have told me to send an mail with the details. I have sent it long back, but could not get any reply.

What should i do to get the money back?

Kindly help me with the above subject.

Ticket details,

Pnr number : [protected]
Transaction id : [protected]
Train no : 17210
Date of booking : 22-mar-2017
Total ticket fare : rs 400.00
Cancelled date : 15-apr-2017
Refund amount : rs 340

Thanks & regards,

Phani ram.
[protected].

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600130

Website: www.irctc.co.in

Booked a ticket from ksr bengaluru city upto chennai central railway station on 1st may 2017 by chennai mail. Received a message. Just few hours prior to the train departure from ksr bengaluru city that the train has been cancelled on 1st may 2017 and has been rescheduled to 2nd may 2017 0600 hours.

Train no 12658 scheduled to leave from ksr bengaluru at 22:40 hrs on[protected] is rescheduled to leave at 06:00 hrs on[protected]

Due to this, we had to change all our personal priorities as we could not find the seat availability in any other alternative mode of transportation to chennai on monday 1st may 2017 night. Need railways to compensate for the delay causing mental agony, stress and disappointment to myself and my family.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Its been more than 15 working days that i have cancelled my ticket and didn't got my refund.

Date of journey
[protected]
PNR: [protected]
train no. 14310

Refund id: [protected]

Please look into this matter seriously.

Not receiving any response from you related to my problem even I have wrote you email before 12 days Please help me to solve my problem

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

As I was travelling in South East Railways, I found out that the standards of catering service is very poor, the staff does not disclose the proper rate charts or menu, they do not respond well to inquiries for the same, the food item is sold in the station outlets at a price more than the printed MRP, they do not provide a proper printed bill for the food items ordered. In case of inquiring about proof of rate like menu or bill, the staff starts behaving rudely

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kurnool, Andhra Pradesh, 518005

I booked 2 AC tickets from Bengaluru to Kurnool by train No.12786 for 10.06.17 and an amount of Rs.1145/- has been debited to my account in SBI vide ref no. [protected] though the reservation could not be processed due to IRCTC website failure. Similarly an amount of Rs.835/- was debited vide ref no.[protected] for the same train reservation in 3A though reservation could not be processed due to IRCTC website failure. request to refund the same at the earliest.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 01, 2017

Updated by glreddy Payment for 2 tickets (sr citizen) by 2AC in train no. 12786 vide ref no. GABFRKCF2 from SBI has been done and as these two tickets were confirmed in different coaches, ticket processing was aborted and no reservation has been done. Then payment for 2 tickets in 3AC in the same train was done vide ref no. GABFRJLO2 from SBI, but no reservation has been processed. Though bank has confirmed the payment in both the above cases and no reservation has been processed, it is requested to refund the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nagpur, Maharashtra, 440013

Ihad booked a ticket from nagpur to gorakhpur on 08 jan 2017. where in the status was waitlist and on 25 Apr 2017 I cancelled my ticket from nagpur to gorakhpur scheduled on 9 may 2017. The status shows amount refunded to bank but the same is not credited yet. the page on the irctc.co.in refund status shows that the amount has been refunded but i did not receive the same.pl help
Trans id no [protected]
pnr no [protected]
train no./name: 12592 / gorakhpur exp
date of boarding: 09-may-2017
class: third ac (3a)

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

An amount of rs.555.0 was deducted from my bank account for booking of train ticket of my son nelson hijam (Age-16years) for train no.12839, sleeper class; journey date:[protected] from howrah station to vijaywada station. For debiting the amount from my bank account in favour of the railway/ irctc the transaction reference sent by the bank is ref no icabfpoer4 for rs.555.0 on 30 apr-17 21:32. But inspite of such deduction and payment to irctc no information for booking of the ticket is received.
So it is requested to send the confirmation message of booking ticket or otherwise refund my money immediately.
Yours faithfully
Hijam debendra singh
Advocate

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nashik, Maharashtra, 422211

Website: www.irctc.co.in/eticketing/loginHome.jsf

Sir/Mam
I have tried to book my tatkal ticket from Nasik Road to Malkapur of Train CSTM AMI EXPRESS 12111 on date 01/04/17 at 11.12 am. Through IRCTC OFFICIAL APP.

Second Sleeper ticket charges of Rs. 415+ service charge= total 423.59 has been debited from account successfully.
But I didn't get any type of tatkal ticket though there are availability of seats at that time.
I sincerity request you either issue me said ticket today or return my Rs. 423.59.
I'll wait for today.
Tomorrow I'll file charges against Rail Department, Related Officials in Consumer Forum and forward same to Hon. Min. Suresh Prabhu.
As I have proof of amount deducted through IRCTC Online ticketing.

Waiting for positive reply..

From: Prof. Dr. S. D. Palwe
Mob.: [protected]
Mail: [protected]@gmail.com
Fax:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400708

I tried to book two Tatkal tickets on 01/05/2017 on Matsyagandha Express (12619) from Thane to Surathkal amounting to Rs. 1350. Even though Rs. 1361.50 (ticket amount + charges) was debited from my bank account, i didnt get any tickets. This is the 2nd time in 2 years that Railways has taken my hard earned money without bothering to give me tickets. This is utter robbery. Kindly give me my money back at the earliest.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Train number 16339 cst to nagarcoil started on 30april 12.10. The dustbins are not getting clear even after reminded for more than 20 times. No water available since last 4 hours. B1 coach suffering badly. Now we are reaching krishnapuram. Hope the work will be done. For confirmation u may check get in touch with me seat number b-1 42, 43, 45, 46.
The journey is started and even one night is just over but the availability of sufficient water is not there. Neither water filled nor the dustbins cleared. Even the same is brought notice to many tc which is seriously not attended. There many kids who are there in the compartment everybody suffering without water. If this is not related in another half an hour or the coming station at krishnarayapuram then we will pull the chain and stop the train.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bhopal, Madhya Pradesh

While booking my ticket from new delhi to bhopal on 08/03/2017 amount was deducted from my account but ticket was not booked and i had also talked to consumer care many times but still nothing is done about my refund
I had mailed to irctc about that with statement of bank that refund is not credited in my account but nothing is done
Please sort this out as early as..
User id :- kt900
Mob:- [protected]
U can also talk to me about this on my mobile no

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: [email protected]

Hi,

Please activate my irctc account diya29
It was deactivated by IRCTC.

I am supposed to travel on 25th may and need to get the printout of the same, which I will not be able to do incase of deactivated account.

I called up the IRCTC Customer care number and also logged my ticket using [protected]@irctc.co.in, but havent got any response yet.

Please help.

Thanks & Regards,
jyoti verma

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat, 390011

Website: www.irctc.co.in

I have cancelled my tickets on irctc on date april 28, 2017. Till now, amount is not refunded, neither credited into my account.

Here are the details:

—
Pnr no. Booking transaction id cancellation transaction id
—
[protected] [protected] [protected]
[protected] [protected] [protected]
—

I am requesting irctc to refund back amount.

Regards,
Kunal shah
Email: [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Non co-operation from local vendors
Dear sir I m travelling by nizamudeen express train no 12645 there is no canteen in this train so the local vendors selling them like water cold drink tea more than normal rates
My pnr no is [protected] and seat no S2-71 contact no-[protected] passenger are facing this type of problems regular basis because they have no choice rpf also unable to control this when I told this matter to rpf person he told me he can't help me in this matter why should passenger pay more than normal rate for tea water and cold drink take a serious action in this matter and call my no-[protected] Right now train is Vijayawada station

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 30, 2017

Updated by [email protected] Take care this matter seriously

Apr 30, 2017

Updated by [email protected] Regarding my complain I have recd reply that it will be solved in several days what is this I am requesting u to check this immediately ask someone to check this any officer who can check this at any station or call me [protected] I will show him how this local vendors behavior with passengers

Apr 30, 2017

Updated by [email protected] Ask someone of your officer to check this personally at nearby station
Thanking you
A responsible passenger of Indian railway

Apr 30, 2017

Updated by [email protected] I[censored] cant solve this type of problems than why u have made this complain site

Apr 30, 2017

Updated by [email protected] Ask your officer to call my no-[protected] I will show him how this local vendors behavior with the passenger

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Dhemaji, Assam, 787059

My complain is against the IRCTC approved Kwality Caterers. During my journey from Harmoty To New Delhi, started from 18/04/2017 in Naharlagun-New Delhi AC express I have charged rupees 130 by the Kwality caterers for the lunch instead of it's real price rupees 55. I want to also add that the quality of the meal was worst. And I felt very ill after taking the lunch.

During this journey I was in train no-22411
And was seated in coach no. B10 and birth no.66.

So I am requesting you to take some necessary actions against them.

Thanking you.

I have enclosed the copy of bill.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 30, 2017

Updated by mukeshsingh427 My complain is against IRCTC approved Kwality Caterers. During my journey which was started on 18/04/2017, from Harmoty to New Delhi in Naharlagun-New Delhi AC express I was in train no.22411 and coach no. B10 at seat no.66.

During my long journey I had taken my lunch on 19/04/2017 from the pentry car catrer but for the lunch they had charged me rupee 130 instead of it's real price 55 rupees and with this I want to also add that the quality of the meal was worst and I felt very ill.

So I requesting you to take some necessary actions against them.

Thinking you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401105

When making payment there was no option to make payment via idbi bank, it was there before, idbi does not charge transaction fees,. This way poor people have to open account in other bank and pay transaction charges to book tickets on irctc, however i can make payments using idbi but i have to select first paytm and then select idbi as option using this option i can make payment using idbi by paying transaction charges.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines