Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am trying to book an advance reservation ticket since last 3 days. The IRCTC site is not getting connected. Soon after entering the details, the site is not responding and requesting me to login again. This is happening again and again. I am residing at RTPP (PIN-516312) in Kadapa district of Andhra Pradesh. Only once this got connected and when checked, there is no provision for booking tickets with ANDHRA BANK debit card (VISA) or net banking. When tried with HDFC/ICICI as specified in the instructions for AB debit card, the system is not recognizing the debit card. Please sort out the above issues at the earlist.

Thanks and regards
Murali Krishna

I have booked a ticket for myself on 09th april below are the details
Pnr no. [protected]
Train no. 14731
Date of journey - 10 april
From delhi to kotkapura
But due to delay in train departure time, i opted for another train for my journey, and tte informed me that after the train departure tte of train no.14731 will mark me as absent then only i can file for refund now i am trying to file tdr but not getting any option for the same in my irctc account. Please resolve the issue.

I booked a railway ticket from kakinada town (Cct) to secunderabad (Sc) on[protected]. The transaction failed 2 times and an amount of around rs.5000 got deducted from my account. Raised a complaint with irctc at [protected]@irctc.co.in. They are sending a complaint id but no response from them regarding the issue. Please do the needful.

Let me know by when can i get my refund.

My login id is kinaritext
I have 5 failed/ cancelled ticket transaction since last 10 days pass we had not get our refund amount. We had send lot of email to [protected]@irctc but no reply also tweet to railway minister but no reply. Now question arise that to whom we should contact now no body is taking any responsibility for refund transaction show me any way we have 5 transaction approx 15, 000 amt refund pending
Mob. No[protected]

IRCTC - Without any intimation they deactivated my account. I made complaints through mail on Jan 11 and also contacted customer care. But still no response from their side. I can't create new account too. My IRCTC ewallet amount is also holded by them. Want clarrification on this issue from the indian railways. Get me the way to create new account with same mail id and contact number and also refund my ewallet amount.

We boarded LLT express 17318 at 11.10pm on 14th April (S5) from Pune Jn, and no TC was present. A family of five people boarded the train in Pune after us and occupied one of our reserved (confirmed) seats and argued that the TC had asked them to occupy the seat, till he resolves their matter. We literally had to fight and argue with them to get our seat back. My wife is pregnant and had to argue with one of the ladies. We got off at Belgaum and still no TC. We had confirmed tickets, so we shouldn't have to be harassed by people like these.

On our return journey, drunk men boarded our coach S6 assuming it was the general compartment. Our entire coach was full of families and kids, so it was very aggravating to see the men roam around the coach.

This is regarding the failed transaction on 07-apr-2017 which was made on https://icommerce.icicibank.com/ICICI_IRCTC/searchTrainLand.action. the session logged me out of ticket booking immediately after amount of rs 615 was deducted. I reached out to service. [protected]@icicibank.com. Received mail from icici bank with the below mentioned details :
Payment id : [protected] consumer code :[protected]
Bill reference information : 104673

I reached out to irctc at [protected]@irctc.co.in, but no response about the transaction update. I donot have any transaction update since last 12 days (9 working days).

Further it is not customer responsibility to reach out to merchant asking about status update of his transaction.

Can you please resolve the issue at the earliest?

I am travelling from ypr to hwh date 18/04/17 (Howrah yeshvantpur) pnr no. [protected]
Such a horrible, dirty and filthy train.. Bedsheet is not washed, you can see the black patches and it is clearly not washed at all.. Pillow cover has hairs on it & not washed once again. Blanket is dirty and filthy. I have paid inr 2290 for such a service?
I ask the tt of the compartment to help me with this mess and he says he can't help and if i can't find clean lenin then i must sleep without it. Hats off to all of you for such a service.
Dirt is all over. Toilets are filthy and disgusting.

If possible please get back to me on this. I do not expect the same dirty train on my next journey.

Ibook a ticket from nzm to saugor [ mp] 3 times on 17/04/2017 at 18:40 pm. By the name praveen jain & aarti jain in train no. 12122. I pay money throw pnb atm card in 2 times and by sbi net banking one times. But i did not get e ticket print and any message from irctc for confermation of e ticket.
. But i get sms from pnb bank that they duduct rs 777 / 00 and rs 777/00 from my account. Please check and refund rs 1554=00 as early as possible.

Hi team

I had cancelled a ticket (Pnr no. : [protected]) on 15th february 2017, the tdr status shows cr registered (No further updates to the status has been made) but the amount has not been credited to my account. Details are as below

Pnr no. : [protected]
Cancellation id : [protected]
Passenger name: anurag singh
Source station : anand vihar trm (Anvt)
Destination station : patna jn (Pnbe)
Date of journey : 15th february 2017
Reason for tdr: train late more than three hours and passenger not travelled.

Do let me know if you need further information from my end.

Ticket cancel but refund not initiated with transaction id. [protected]. And refund/cancel id is. [protected]. But not refund in my bank account but status shown in irctc. Website is sent to bank
Tickets booking​ date[protected]
And pnr no. Is [protected]
So sir please refund my amount of rupees 350
I am coming a sms message of your cancel ticket refundis credit to your bank account shortly but it's not reflected

Dear sir/madam,

I have tried to book ticket for me from mys to dvg on 17th april at 10.36 pm using irctc app. However due to technical problem no ticket was issued to me. However booking amt of rs.221.5 was debited from state bank of india bank savings a/c [protected]. The particulars for the transaction reference number is igabdrjho5 for rs. 221.5on 17-apr-17 22.35

So i request to kindly arrange to refund this entire amt to the a/c from which it has been debited erroneously and oblige.

For yesterday night I was booked a reservation ticket from kota to durgapura.
And I have recived msg from irctc it is ticket status RAC/12.
First of all I have searched TT from coch nu. 1 to 7.
But I didn't found him. And after that I'm waiting for him. After 2 jour journey he came and I showed him msg with PNR he said that this not confirmed you need to out from train otherwise I fined you 570rupee. I was shocked.
I asked him about why is this happening I have reservation and I don't received any seat and coch number. He start to argue with me some other passenger like me. And he was drunk also. His name I think R.N. Mehra.
There is no name batch in his suit. After that he said that get out from here.
And than I was go to swaimadhopur junctions deputy station master.
They told me that go and come with TT. I was go again and told to TT come with me in Deputy station master. He said that I don't go anywhere i[censored] want to complaint than go to consumer court. And then I need to take general and I complete my journey in general coch by standing in whole night.

Mr. Suresh prabhu
What kind of services you provide.
I don't know who's responsible for this but I really so disappointed to see service of iRCTC.
Please help me
I'm sending snapshot of ticket also.

Thanks and regards
Vikram rathor
[protected]
Vikram.[protected]@gmail.com

PNR :-[protected], I have observed that NO cleanness in Bhusaval Pune 11025 Train anytime
Many of passengers taking seat in Reservation boogie with the General ticket, So the Reservation passenger getting difficult to travelling
Toilet are too dirty, always come dirty Smell in boogie.
I use to travel every week with this train, but train never come on time in Nasik Road and nor reach to Kalyan Junction, due to this we miss are local and we have pay amt for Auto.
It will very great help, if the train convert into superfast.

My mom a senior citizen was robbed in 09021 traveling on 17th April 2017 from mumbai. The seat number was 44. Her PNR number was [protected]. Her purse contained addhar card, Syndicate bank ATM 3000 in cash. The RPF officials did not take any action against the complaint made by many in the train who were also robbed on the way. The incident happened near Delhi

Sir
I have tried to book ticket for two person from HWH to Katpadi on 12 th April at 10.55 am using IRCTC website . However due to technical problem no ticket was issued to me . However booking amt of Rs.3725.56 was debited from syndicate bank savings A/C [protected] . The particulars for the transaction is ECOM Pur 70012920 IRCTC 12/04/17 10:[protected].
So I request to kindly arrange to refund this entire amt to the A/C from which it has been debited erroneously and oblige.
Thanking you.
AMIT DUTTA
SUPARNA DUTTA
User ID of IRCTC site tunkatata

Dear sir
I booked e-ticket on18/03/17 for 25/03/17 for hte-bbs in train no 18451/tapaswini exp in 2a/c with pnr no - [protected] status rac-4/5/6 but after charting i with my family was downgraded to 3a/c b-2 50/51/54 that to with 2 upper birth. When asked the tte he did not help me how and what to do, he simply gave a certificate coating (Passenger holding 2a/c ticket but traveling in 3a/c, please do the need). After returning to ranchi i had filed a tdr on 31/03/17 but it was rejected. I asked cro but they said e-ticket refunds will be sent back to the a/c.
Now. Plz check and help me regarding this.
Thanks
Swaroop banerjee
Mob:-[protected]

Today i made a rail pass from Basai Dhankot Railway Station with Old pass from basai to Palam but station master made from basai to Delhi. When i asked to wrong pass, he said i din't see the destination now i can't cancel and can't refund the money,

Request you to kindly look into this and take action against Station master and refund my extra Money.

Hi,

We have booked a ticket in saurashtra mail (Train no: 22945) from borivali to anand. Pnr no is [protected]. We booked 4 tickets. We got different coaches for 3+1 passengers. 3 sears allocated in s8 and another 1 seat allocated in s3.in saurastra mail ac coaches, rms coach and general coach in between s8 and s3.

So please suggest how can we mange to use s3 coach seat?
We are not happy with seat allocation system and coach allocation system. If the coaches are not together why you people issue seats in different coaches.

Please refund the s3 coach seat amount asap. And i assure the similar type of mistake not repeat on future.

Please file the tdr for my s3 ticket and refund the amount.

Hi i reseved my train jaipur to sawai madhopur for darshan of Ranthambhior Ganesh mandir on dated[protected] in train no 59805, PNR:[protected] Seat no S11-S15 departure time was 06:40AM and arrival to sawai madhopur time was 9:35AM, according to my schdule i did resarvation to return back from sawai madhopur to jaipur in train no 12465, PNR:[protected] seat no D3/62, 63, 64 & 67 Departure time was 14:35PM and arrival to jaipur time was 16:45PM but due to jaipur to sawai madhopur train reached late at 12:15PM, so i tried to cancle my return ticket but there was no option to cancle it on the last movment so i tryid hard to reach to our return train without taking any rest so that i can reach on tume with my family but we missed it because we had only 2 hour and 20 minutes to be back from ranthambhor to sawai madhopur station so due to late arrival of 2hour and 40 minuted train no 59805 to sawai madhopur i missed my return train by 2minutes only, then i went to have new resarvation but the staff at window denied to provide it and i suffer with my family include my littel baby boy of 5year till the next 4 hours 30 minutes at plate form only in this so hot days of summers, even we talk to TC to give tahe reserved seat by paying more money after taking the local tickets finaly as your staff denied to provide the reservation on same day, it was very pain ful and seffering day to my family and my baby, due to late arrival of the train i charged multiple time coz i missed the train pluse i took the Local ticket pluse me and my family suffer with a child very much it was not only financial even it was mently torcher also as i didnt get any support from your system and staff, even i took the tickets of my 5year old baby also for both side so that we can be comfartable but is it was my fault that your train was very late?? At least your syatem and team should help us to get the reservation at charges extra but no one help us to knowing our problem as well, when we were going to sawai madhopur it was very problamatic condition as the local people are also there in our reservation cotch but no one say anything to them and the enjoy their ride and i the reserved person i suffer very mutch now i want my money back of return ticket from sawai madhopur to jaipur, hope to get a resolution from your side
My local ticket ULA no is. ULA36429554