Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is in regards to PNR [protected]/[protected], the booking amount for the said transaction is Rs. 4250 and 1510. However, in the bank statement the amount has been charged as 4337.98 and 1541.26. That is an additional amount of Rs.87.98 and 31.26 has been charged extra respectively.
I have visited my home Branch Canara Bank today they said the amount have been charged by IRCTC Merchant. The bank transaction charges for Canara Bank on the website is Rs.10/- per transaction. Kindly advise how an additional amount have been charged for both the transaction and also what percent the merchant charged for each of the transaction.
Note - Due to demonetization IRCTC have waived the transaction till date so why this additional amount have been charged.
I have emailed to IRCTC Customer Care the request # IRCTC #53158027th March 2017 but haven't received any reply yet.
Disclosure - I have attached bank statement, IRCTC Connect E-Tickets and email send to Irctc Customer Care for reference.

Dear Sir,

I have been a loyal customer of IRCTC for years. I had been using my account on IRCTC since long time to book personal tickets. But IRCTC has blocked booking facility on my irctc account without giving any reason behind this. so that I am facing trouble in booking railway tickets. I had Rs. 1750/- in irctc e wallet account which also has not been refunded. I have already made a complaint on [protected]@irctc.co.in but no response has been given to me.

I threfore request you to kindly look into the matter and oblige.

Details of my ID id

username: usaurabh1
Name: Saurabh Ranjan Upadhyaya
Mobile: [protected]
[protected]

I had filed a TDR on 07-Jan-2017 00:35:16 HRS for PNR Number - [protected], Cancellation ID: [protected]. Till date I have not received any notification regarding refund processing. On checking in the IRCTC portal it says CR Registered. Before this also I had TDR processed and refund was done in a short period of time. I have wrote mail to IRCTC couple of times but no response had been received yet.

Sir/madam,

I experienced that, some shops in chennai railway station (Shops near to aavin dairy shop) took more than mrp for bottled water (Railneer. They took rs20/- instead of mrp rs 15/-). Why they are taking more than mrp? Is there no vigilance to control them? That sellers are trying to fool old and busy people. Consumer have right to get products in its actual value. No one cant take more profit than permitted one.

Hi,

My irctc account is suspend almost 2 month ago.
I drop mail [protected]@irctc.com multiples time but no resolution.

I have this irctc accout from 2011 and continue using it.
I am frequent traveler and travel each weekend to my home using indian railway. Suddenly irctc suspend my account without any prior information. As per my knowledge, i never violate any irctc term.

My accounts details :
Username : anshul682
Registered mobile number : [protected]
Please reactivate my account.

Sir I'm Sumeet from Bidar. Daily I use to do up and down from Bidar to Vikarabad.
I park my bike at railway station parking .
But that contractor was charging 500 rs for a month which is excess than the my monthly train pass which is 355. So kindly please take action on him. I would like to know that what is exact rate of parking provided by government of India.I have that reciept 5rs and 10 rs for an hour which is not correct. To whom I have to contact for this issue. Please resolve my complaint immediately. I'm attaching a copy of the receipt.
Thanks& regards
Sumeet Kanaka

Dear Sir,

On 10th April 2017 evening I tried to book a ticket online for the Duranto train from Secunderabad to Vizag for two persons. Due to non- availability of lower berths in the same coach the ticket was not booked but an amount of Rs.2656/- was deducted on POS SBIRCTC AT ITCTC txn#[protected] from my SBI debit card. This amount may please be refunded to me immediately.

Again on 11th April 2017 morning I tried to book a ticket online for the Duranto train from Secunderabad to Vizag for two persons. Due to non- availability of lower berths/or berths in the same coach the ticket was not booked but an amount of Rs.2656/- was deducted in NEW DELHI at IRCTC12027 ON[protected]:05:59:37. This is as per the message received from the HDFC Bank message. Hence I request you to refund this amount also immediately.

Thanking you,

SRK Raju, Mobile [protected]

As my train was 50 hrs late hence I opted to file TDR 08-Jan-2017 12:49:07 HRS. As I got a mail stating my case has been registered so by putting my trust on irctc I did not further inquired about it. But now after more than 3 months I come to know that my money is not refunded. After multiple attempts I got an honor(yes it is sarcastic) to talk to the executive and they simply denied my request by stating it's not under their authority. Then I started sending them mails nearly on daily basis. Today irctc replied my mail (another honorable moment for me) stating my case has been forwarded to Eastern railway and they did not receive fund. My details: PNR No [protected]; Date Of Boarding: 06-Jan-2017; Transaction ID: [protected]; Registration No:[protected].

I have lost my irctc login password and the mobile number which was been registered on that id has been permanently off as it was a old id and the number was also old so that number is off and then i purchased a new number few time ago and then i thought to open this id this id is not opening even i have given the right answers for the security questions this displays a message named as wrong credentials.Please help for in this as i wanted this irctc id .

I book my ticket through irctc but ticket not booked it happens two time my money is where 1745.40*2= 3490.80 rs amount
If money is not returned in my bank ac with in two days I will complaint in Consumer forum
Mene irctc ki app se ticket book karwane ki koshish ki do bar dono bar Mera pesa kat kar paytm me gya par waha bhi wallet me mera pesa nhi tha mujhe Mera pesa chahiye Mera ek time ka pesa wapis aaya ek bar ka 1745.4 nhi aaye abhi tak
Regards
Shailendra

Bank Refund Status Refund Date
1 Transaction ID ([protected])
Transaction Date (02-Apr-2017)
CancellationID /RefundID ([protected])

2 Transaction ID ([protected])
Transaction Date ( 02-Apr-2017)
CancellationID /RefundID ([protected])

3 Transaction ID: ([protected])
Transaction Date : (30-Mar-2017)
CancellationID /RefundID ([protected])

Name: Pushpendra Kumar
Email: [protected]@gmail.com

I have forgotten my password. I tried to submit the answer to the secret question, but it shows "answer is incorrect", even if i give the right answer. Please send my password to the email address associated with the user id "mthaha", by tuesday. My train is on 22nd of april.

I wish you'll look into the matter seriously, and help me.

Thanking you,
Mohamed thaha
+91 [protected]
Mohamedthaha.[protected]@gmail.com

Dear sir, the catering staff of Tapovan express taken axcess amount for water bottle. I paid 20 rs.for 1ltr. Watet bottle. I ask them irtctc price but he talk rudely with me. I request to TC for complaint book but he advised me to report catering manager.when i went to manager he refused for complaint book.and said that next time i will be care full.
But after 2 hr the catering staff consuming 20.rs/1ltr water bottle
Again i came to TC and request for complaint book but he said me that he will send catering manager at me but no one is come at me and receive my complaint neither catering manager nor ticket collector (TC).
Please do the needful.

Thanking you !

My self

PNR:[protected], TRAIN:17618, DOJ:10-04-17, 2S, PAU-CSTM, Dep:10:42,
SHIVRAJ HOLAMBE, D7 49,
Fare:170, SC:0.0+PG+INS

On 11.04.2017 i tried to book two tatkal tickets (Pnr: [protected]) on www.irctc.co.in, the tickets i got were tqwl4 and tqwl5. I cancelled them about 10 minutes after booking. I got zero refund. I called irctc customer care they told me that when i was cancelling the tickets in that short period of time it got confirmed.
I double checked that the tickets were still twql4 and twql5 before proceeding to cancel them. I did not even receive any sms or email saying that my tickets got confirmed. It's not my fault it's totally their system's fault.

I claim refund of rs. 2570 after deducting the valid cancellation charges.

I was going to travel in train no. 55080 whose departure from gorakhpur is 1230 hr then the I got the information that it was rescheduled for 1500 hr but it is 1725 hr but still the board on platform is showing that train 55080 will depart on 1500 hr .No changes have been made in the announcements.I would like some quick and strict actions against this.

Subject: status of my complain
Sir,
Please find here with the copy of my complaint lodge by me and let me know what action was taken by Indian Rail authority .
I send same complaint by SMS and received reference id[protected] from www. csr.indianrailways.gov.in
My PNR NO. was [protected] while travelling in train no 12213 (DORANTO EXPRES) from SC to HBJ.
PFA the complaint publish in NEWS PAPER.
Please note I tried to send complaint on mail id [protected]@irctc.co.in. but this id is not working and mail was bounced.
Regards
Rajendra Bramhe
A/87 Adarsh Nagar Bhopal.
Mob; No. [protected]

Transaction ID: [protected]
CancellationID /RefundID: [protected]
Train No./Name: 12780/Goa EXPRESS
Date of Booking: 02-Mar-2017
Date of Journey: 11-Mar-2017
Date Of Boarding: 11-Mar-2017
From: Gwalior (GWL) To: Madgaon (MAO) Quota: GENERAL (GN) Class: 3AC
Refund Status: Refunded
Bank Name: PAYTMAG
Transaction Type: Cancelled
Transaction Amount:1875.0
No. of Adults: 1 No. of Children: 0 Ticket Type:E-ticket

I cancelled three tickets on date 23rd March 2017 but the refund is not credited back into my account. I am trying calling irctc customer care and after trying 100 times it get connected once. They said wait for a week then they said send a mail to [protected]@irctc.co.in with bank statement. I did that too but did not got any response only a complaint number IRCTC #5520530. Its been more than 15 days i have not recieved my refund also not getting any response from IRCTC. If these issue will be there in online modes how the dream of Honable PM of cashless economy will be fulfilled. People will not have trust in online modes.

I booked a ticket between delhi to alipurduar. I had to abandon the journey as the train was late more than s before 5 hours. I filed a tdr.
It was ok until some days before i received a mail from irctc regarding my approval of tdr.
Mail shows that the bank has been advised to refund. Even the website says that refund has been made but it has been more than 7 days and still there is no sign of credit in my icici bank account.

Refund id : [protected]
Irctc id : shubhbbd91
Amount seeking : rs635

Shubham vishwakarma
Alipurduar w. B.

I tried to book 2 AC 3tier seats from Hubli to LTT Mumbai. I got through the payment window, after submitting OTP I got msg from bank that my amount has been deducted. But also got msg from IRCTC site that tickets not booked. I tried calling customer care no. But no response. Have already mailed, transaction ID- 5546536

Mazhar Hussain
mazhar.[protected]@gmail.com
[protected]