Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10795
Resolved
1834
Unresolved
8961
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 268

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
piyushanu
from Kolkata, West Bengal
Report
Copy

Tdr status showing cr repudiate

This is in reference to ticket booked online from my irctc account vide pnr number: [protected], due to ticket not confirmed 3 person not travelled. I applied online for tdr vide tdr number transaction id: [protected] but to my surprise the refund has not received.
Below are the details:-

Pnr number: [protected]
Date of journey:[protected]
From: howrah to puri
Class: sleeper

Transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shyam T.S
from Ernakulam, Kerala
Report
Copy

Irctc giving wrong ticket information after submission

Address:Ernakulam, Kerala, 682019
Website:WWW.IRCTC.CO.IN

Good day,

Date of incident : 2nd april.
Pnr no : [protected]

I booked tickets for my relatives for venad express on
2nd april 17. 30 hrs, but after paying money i got the ticket for vanchinad express on 2nd april 5.17 hrs (Morning time). So i kindly request to refund my money for the same. (Attaching the details).

I also have a failed transaction entry for 2nd april. (Attaching details.)...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:New Delhi, Delhi, 110043

Doon's vendor
Shane - e-punjab express
Date[protected]
Pnr-[protected]
Pass-santosh kr
No-[protected].
Theyare giving the food items at a higher prices then the decided rates.
Tea is decided at at 7/- by irctc but they are giving it at 10/-.
Why this happening and even the quality is too bad as compared.
Not at all satisfactory.
The water bottles are not from irctc.
They...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
afsar786
from Delhi, Delhi
Report
Copy

Ticket Cancellation amount not refunded

Website:www.irctc.co.in/eticketing/loginHome.jsf

Sir,

I have cancel the ticket on 23rd of march 2017 and refunded is showing in my irctc pane but did not credit in my account till now.

Transaction id : [protected]
Pnr number : [protected]

Transaction id : [protected]
Pnr no. : [protected]
Train no. & name : 12394 / sampoorn k exp
Date of booking : 23-mar-2017
Class : third ac
Quota : generalbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DigitalPrakhar
from Noida, Uttar Pradesh
Report
Copy

Reg: robbery in train no 29019 | doj : 29 march 17 | poa : mathura | to: 2.30 am

Address:Ghaziabad, Uttar Pradesh, 201009
Website:www.irctc.co.in

Hi,

My father and mother were traveling from chittaurgarh (Cor) to ghaziabad (Gzb) by train link express - mansoor to meerut (Link dehradun express), train number 29019 on 29th march 2017. Coach number ha1- seat number 1 & 3

In midnight around 2.30 am, a robbery done by 3 to 4 guys in running train, they rob ladies purses and bags in the train while passengers were sleeping, this incident happened with 3 ladies...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashbok
from Gurgaon, Haryana
Report
Copy

Ticket booking experiences

Address:New Delhi, Delhi, 110015
Website:IRCTC

By mistake i put the gender male instead of femail and ticket was booked, as I realised i dint find any options to edit or correct that mistake, called up customer care and she says rebook it. What about the cost incurred in cancelling and rebooking it?

It's sill and dissappointing, for minor mistakes such as gender and age there has to be some correction options for a limited period of hours after the booking has Been done.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
hbvarshney
from Delhi, Delhi
Report
Copy

Refund of unbooked railway ticket through IRCTC online.

Address:New Delhi, Delhi

Sir
I booked one ticket online from Chandausi Jn to Delhi on 30.03.2017 for the date of journey 12.04.2017 through credit card of HDFC Bank.
Further, the ticket was not booked but I got the message grom HDFC Credit that the payment of Rs.1000.29 has been spent at IRCTC 77858.The time of booking was 10.32.26 AM and I did not received any message for booked ticket from IRCTC.Therefore I booked the above ticket again through ICICI...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
A
Ankitlic27
from Kanpur, Uttar Pradesh
Report
Copy

Refund of failed transaction not credited

Address:Lucknow, Uttar Pradesh, 226021
Website:IRCTC.CO.IN

I was trying to book tickets on 13.03.2017 & 15.03.2017 but unfortunately amount was deducted from bank account and tickets were not booked.
There were 8 failed transaction out of which 5 times money debited from my account.
Details of the transaction is as follows :
S.No. Transaction ID From To Date of Journey Res.Status Trans.Amt() Transaction Date Payment Status Failure Reason
1 [protected] LKO MZP 16-Mar-2017...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Mumbai City, Maharashtra
Website:www.irctc.co.in/eticketing

Transaction ID: [protected] : This ticket was booked on 19-Mar-2017 and I had clearly mentioned book the ticket only if one lower berth is available for my aged mother. However, even after having so many seats available, I could not manage to get a lower berth. Still the amount was deducted from my account even before asking do i want to continue. Transaction Amount:1010.0 was deducted and the current Payment status is showing Payment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vidyadhar1967
from Delhi, Delhi
Report
Copy

Payment rejection eve sufficient amount available

Address:New Delhi, Delhi, 110013

Sir, I'm a regular customer of your site IRCTC. It was very unfortunate that today while I was booking an e-ticket a notification informing "PAYMENT REJECTED BY BANK [ Transaction Id: [protected]] You can choose another payment option and try again." like this came. This is the first time I'm facing such a problem and I'm confused. I'm sure that my bank account have the sufficient amount for this transaction. It is facing continue from...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
arumugamala
from Kovilpatti, Tamil Nadu
Report
Copy

Ticket fund refund - Reg.

Address:Thoothukudi, Tamil Nadu
Website:irct

Sir/Madam,

When i was making payment for rail reservation from Chennai Egmore to Tuticorin by train No 12693 and Tirunelveli to Thirusur by train no 16127 through online SBI Atm cum debit card. It displayed " Transaction cannot be processed", but the amount has been deducted from my bank account .I did not get the reservation slip also .
Please look into the matter and do needful.I have pasted the ticket details.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi, 110028

I want to know why idbi bank not listed in IRCTC payment method list, because I am using IRCTC website my account also available since last 5 years . I have n Wright to know why not listed, because week before I have booked ticket by using idbi netbanking & also many times. Than why suddenly remove Idbi bank from IRCTC payment list.

Thanks
Samir...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
tpaddy
from Gorakhpur, Uttar Pradesh
Report
Copy

Refund amount not credited in my account

Address:Lucknow, Uttar Pradesh, 226016
Website:irctc.co.in

Transaction id [protected]

Pnr[protected]
Cancellation date 3 march 2017
Train no. 14258
Cancellation id [protected]
After cancellation of ticket on 3rd march ihavent received any amount while on the site its showing REFUNDED ON 5th march.
No money crefited on the date in, y account.
Kindly look into the matter and resolve at earliest
Thanks
Pradeep k tripathi...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Paras Chandna
from Banposh, Odisha
Report
Copy

Regarding refund

Address:Jaipur, Rajasthan, 302017
Website:www.irctc.co.in

Sir,
I cancelled a ticket on 20th March. The status on the website of IRCTC is showing that the amount is refunded but it is not reflecting in my account. I enquired about this by sending a mail and still haven't got any satisfactory response. They provided me a ticket number that was automatically generated.
Id used : [protected]@gmail.com
Transaction ID's: [protected] and [protected]
Refund ID's:...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:713325
Website:www.irctc.co.in/eticketing/loginHome.jsf

I booked the ticket for my elder brother (Shir Brajesh Kumar Singh) on 27/03/2017 in tatkal quota for train no.12059(PNR [protected]). But because of auto correction error it changed to Rakesh Kumar Singh. Other details like age and mobile no. was correct. The person travelling on train was carrying the same mobile on which IRCTC send the booking confirmation sms. The ticket was booked in tatkal quota thatsway we didn't cancel and re-booked...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sabyasachidibya
from Delhi, Delhi
Report
Copy

Charging of commission for e ticket twice

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

I booked a railway reservation ticket from my irctc profile through irctc website on 07.03.2017 (Pnr [protected], transaction id [protected]). The ticket fair was paid by net banking from my sbi account. For this rs 11.50 was debited from my account as commission on 09.032017 twice means total rs (11.50+11.50)= 23 was deducted. So rs 11.50 must be returned to me.
I have attached my irctc profile page showing booking history and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vamaikrishna
from Hyderabad, Telangana
Report
Copy

Not refund amount

Address:Nellore, Andhra Pradesh, 524345
Website:Paytmag

Dear
Sir/Madam
Not got my refunded of cancelled ticket.I booked train ticket.I paid through my debit card.No I cancelled my ticket they saya that your amount is refunded to paytmag.But i have not recieve the my account .I check the irctc website a cancellation history display see the amout refunded in the PAYTMAG.We can follow the below history.

Ticket:
Transcation Id:[protected]
Refunded...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Address:Moradabad, Uttar Pradesh, 244001
Website:www.irctc.co.in

I filed a TDR with below details and the status still reflects as CR Registered. No update on money refund from IRCTC for 3 months. Kindly take necessary action at earliest.

SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date
1 [protected] [protected] NDLS MB 01-Jan-2017 CR Registered 01-Jan-2017 17:00:36 HRS

Requestor,
Madhurima Yadav...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sameer Raaz Saim
from Atraulia, Uttar Pradesh
Report
Copy

Marksheet correction

Address:276202

My name is ashwani kumar. I passed 2012. But in the 10th certificate my name is incorrect please correct this mistake :
Incorrect name : ashwaw kumar
Correction name : ashwani kumar
Please help me at
Roll no. : 3157998
Father name :ramsakal
Date of bearth:02/11/1996
Chool name: cvhs school dama azamgarh (U. P)
My email id : [protected]@gmail.com
Mob. No. : [protected]...[protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
BaLu SaI (BalU)
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Account has been suspended.

Website:www.irctc.co.in

This is my ticket ID from IRCTC care [IRCTC #5429452].
I got Id on 23rd march.
From few days my account is not working in IRCTC.
I have planes to travel but I am not able to book the ticket.
I hope some budy will help me here
I like to travel by IRCTC but i am faced with a problem.
Resolve this as soon as posible....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy