Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have cancelled my railway ticket on 25.03.2017 and message was received on my mobile that Rs. 330/- will be credited in your bank account, but till date I have not received the refund. It has never happened before but why the payment has not been credited in my account this time? Kindly revert back at the earliest.

Email already send to [protected]@irctc.co.in but no response.

Bookings are not allowed as your account has been suspended. my irctc account is suspended.
my online account of irctc is showing "Bookings are not allowed as your account has been suspended". please solve my problem of my account.
my account id (irctc) is : yerri_1234
my phone number is [protected]
my mail id is : [protected]@gmail.com

I have tried to book ticket twice from NZM to CBE today but both the times amount was deducted from my account but ticket was not confirmed.
I want the refund as soon as possible.

Trasaction ID : [protected] and [protected]

Train details: 12646 ERS MILLENUM EX

Date of booking : 07/04/2017

Journey Date : 18/04/2017

Ticket Details : 1 Adult ( General)

Hi,
I had ordered food (Veg Thali) from the irctc vendor : K M Khandelwal at Daund station.
PNR: [protected]
Order No:[protected]
Train No: 11302
It turned out that inspite of waiting at the station for more than 20 minutes, the food wasnt delivered. Neither was any effort taken to contact me. When I called up the irctc food catering toll number 1323, they said they will get in touch with the vendor and ask them to deliver the food. However the food wasnt delivered and when I tried to enquire about the vendor contact number, I wasnt provided one.

Also when I searched for the vendor online, I found that they were not listed anywhere and no details was provided by irctc too. When Indian railways is trying to increase the standard of the services, it is sad to see the pathetic condition of the services provided.

Can the irctc compensate me for the food? Or like lakhs of other consumers I will have to sit and suffer the miserable quality of the service promised by the Indian railways.

I have booked a e-ticket through irctc app, while processing payment, there might be some fault, due to which my money got deduted from my account, and ticket has not been booked.
Kindly refund my deducted amount.3092.72 inr
My transaction details are-
My bank message .
Your a/c 480907 is debited INR 3092.72 on[protected], Info: PUR/irctc_PayTM/SBIPG/irctc_PayTM/Seq No[protected]

Failed Transactions

S.No.Transaction IDFromToDate of JourneyReservation StatusTrans.Amt()Transaction DatePayment StatusFailure Reason

[protected]
ADI -SC 03-Apr-2017 Not Booked 3030.009-Mar-2017 Payment Requested FAILED

[protected]ADISC03-Apr-2017Not Booked3030.009-Mar-2017Payment RequestedFAILED

I have filed a TDR on 16th August for not travelling and train late by more than 3 hours.
I am yet to get refund from Railways.
Customer care is also not answering my call and if they answer they will only tell it is under process.
I am waiting for my money from 8months.
I have done atleast 30 tweets till now but no action from Railways.
Hoping that someone will listen to it and refund my money back.
PNR [protected]

Respected Sir/Madam,

I'm one of the ordinary middle class citizen of India and I'm so sorry for the IRCTC online services. I thought that all the tax that we pay is the income for government using which they maintain the system clean.

From last 4 years I started using this IRCTC website to book tickets online so that we can visit our travel destinations which every Indian does. ( no need to explain that).

I tried to book tickets online using the website several times but I have failed. ( so does many others). If this service is not for ordinary customers who can't book an tatkal ticket online then what is the use of this website ??

Please either add an banner on the website stating " Bookings only for class of people who have highest bandwidth".

Also my second question/query is that why do the site logout after taking all by bank details and after clicking "proceed to pay". ?

Comparing to all the records, IRCTC is the world's biggest network in terms of employment and vast services increasing day by day but only Indians know the poor site service.

Requesting to please increase the capacity of handling online users or permanently block the bookings till the site is able to manage to all Indian citizens.

Please consider this as request or a type suggestions from an ordinary citizen.

Thanks,
Indian Citizen

Dear Sir,
I had booked ticket for Siwan to Howrah on 21st march'17 through Just Dial. Rs. 1414.30 has deducted from my credit card. Due to network problem transaction has failed. I had tried again but same problem I had to faced. Approx rs. 1000/- also deducted from my credit card due to network problem. I had received a message that 7 to 14 working days the above said amount will be back in your credit card account. Still I am waiting for the same.
So Sir it is my request kindly look into the matter and do the needful.

Respected sir,
sir, I have booked 1 i ticekets on 16th March for journey date of 20th May but still
i don't get the tickets when i'm calling Costumer care they are not responding please help me my pnr no. is [protected] please help ..please please please please help me i will highly obliged you
Best Regard...
Aman
Conatact [protected] please contacket if any detail found

I purchase a ticket from Raxaul Station on 11/2/2017 (8.39 am) from Amritsar Jn to Jammu Tawi for 03 person 1. Sanjay Kr. Dey- M- 40, 2. Suparna Dey-F-29 & 3. Sayan Dey-M-9 vide PNR No-[protected], Journey dt.05-06-17, Train No-18101 (Tata Jammu Tawi exp.), but when I got the ticket and found all 03 person is M-45. Can I got the clarification for the same.

Respected sir,
sub: pending of ticekts delivery
sir, I have booked 2 i ticekets on 03rd and 05th april for journey date of 15th april but still
i don't get the tickets when i'm calling Costumer care they are not responding please help me my pnr no. is [protected] OR [protected] please help ..please please please please help me i will highly obliged you
Best Regard...
Shubham
Conatact [protected] please contacket if any detail found

Dear sir/madam

With due respect i have booked a ticket through online. But ticked not booked and amt debit in my account so plz help me and refund my amt

Detail fail txn:

Failed transactions details
Transaction id: [protected] train no./name: 22942/jat indb sf exp date of booking: 05-apr-2017
Date of journey: 05-apr-2017 date of boarding: 05-apr-2017 date of arrival: 06-apr-2017
From: kota jn (Kota) to: indore jn bg (Indb) boarding at: kota jn (Kota)
Resv upto: indore jn bg (Indb) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment requested bank name: state bank of india reservation status: not booked
Transaction amount:255.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket

Regards

Rajendra singh meena
Mob no..[protected]

Hi Team,

I have booked a ticket for my parents, while selecting the berth preference I have chosen Side Upper and Side Lower. But after the booking I got one upper berth and one side upper.
PNR No. : [protected]

There are options/radio buttons to select either lower berths or seats in same coach option. So only one option can be selected.

So do you think it is a good option to provide upper berths to senior citizens? Better to remove the selection option as I can see it is of no use.

Request you to provide your views on this.

Regards,
Kaushik Choudhary

This complaint is regarding the TDR filed in irctc website on 12 December 2016. The reason for filing TDR is the diversion of train number 12687 (Dehradun Express) from Chennai central station due to cyclone Vardah on 12 December 2016. Since the train was diverted from the station, i was unable to travel. Accordingly i had immediately filed a TDR on irctc website claiming a refund of the ticket amount (Rs 2365 /-). The details of the TDR are mentioned at the bottom.

The status of TDR on the website is 'CR Registered' since the past four months.The refund amount (Rs 2365 /-) has not been credited so far. The ticket and TDR details are mentioned below.

I request you to take swift action in this matter.

(name: Anuj Dubey, seat no: coach A1, seat 5)

Train No./Name: 12687/Dehradun express
Date Of Boarding: 12-Dec-2016
Date of Booking: 10-Oct-2016
PNR No: [protected]
(Chennai Central to Bhopal)

Reason For TDR: train diverted and passenger not traveled
TDR Filing Date: 12-Dec-2016 18:27:39 HRS
Current TDR Status: CR Registered
TDR Zone: northern railway (NR)
Registration No:[protected]
Cancellation ID: [protected]

Transaction id:[protected]; pnr no [protected]; ravindrarajurkar; 56;male;cancelled;23-mar-2017 17:23:06 hrs
Refund not received as yet; my bank informs that tonly msg has been sent by irctc for refund but funds not received from irctc
Please arrange for refund immediately
I am operating with irctc for several years but non-refund issue is faced for the first time

Dear Sir / Madam,

This is to inform you that I, Shrabasti Ghosh of IRCTC user ID - Shrabasti9 had booked a train ticket (Train Number 12314) from NDLS to SDAH date of booking 03-Apr-2017 (21.35 hrs) for journey date 13-May-2017. However, while doing the transaction there was an error showing booking error from the IRCTC website portal. I again did the booking for the same train and finally got it booked, however I had already started receiving two different transaction information messages from my bank saying that the money has been deducted twice (see messages attached for your reference). Although I had only a single transaction ID provided by IRCTC, but still money from bank got deducted twice which is poor on the part of the IRCTC portal. Request IRCTC to give me refund for the first error booking as soon as possible.
All possible information including various other details are attached.

Hi,

I have booked below tickets in train no: 52587 (toy train), and on the date of journey 16th Mar, when i reached at GHUM railway station, where i needed to board the train, then there it was mentioned that train is cancelled due to some techical fault.
I contacted station Master like why it is not being updated on internet.
(generally, status of toy train 52587 is not being updated on internet)
he told me it takes time to update.

So at the same time, i tried to file TDR, but there is no option of train cancelled in reason of TDR filing, thus i didn't file the TDR.

But later what i check on my ticket in my irctc account, it is still not marked as train cancelled.

Thus I emailed to [protected]@irctc.co.in; [protected]@irctc.co.in for the same, told the same like it is still not marked as train cancelled and requested them to check with concerned railway zone and process for refund.
But everytime what they say that you've not filed TDR in prescribed time limit. And, everytime I told them like why I need to file TDR when train is cancelled. it might be that have not marked the PRS as train cancelled, thus please check with concerned railway zone.

There were 3 PNRs as below for (6+6+5) people.

Train No. & Name : 52587 / KGN DJ NG TRAIN
Transaction ID : [protected] PNR No. : [protected]
Transaction ID : [protected] PNR No. : [protected]
Transaction ID : [protected] PNR No. : [protected]

Thanks,
Anchal

Sir I have booked my tickets through irctc and payment made through icici bank gateways to irctc. On 24 March. Later on i have cancelled my ticket but the refund of Rs.6480 was not credited to my sbi account.As per refund status the said amount was refunded to icici bank on 27 march 17 vide transaction no [protected] and bank refund no [protected].sir as on 3 Apr 17 the said amount was not refunded by nither irctc nor icici bank.I am really depressed about this digital payment where to get refund is very difficult task.pls do justice with me. I have emaied to both company but n o suitable reply came.last hope from you.

Hello Sir,
Regarding refund amount after cancellation of E-ticket.
Refer to our E-tickets cancelled vide above PNR No details on 11/03/2017 to 23/03/2017. kindly advise the status of Refund of above said cancellation E-ticket.
I have already two time send the mail regarding refund amount but your department is not responsible no reply. And your irctc login show me refund date but i will check here is not received any amount. Please treat it most urgent.
I don’t have received any amount. Attached the statement from the deduct amount this account.

Thanks & Regards
Your's Truly

Hi,
I have travelled from Partur to Manmad by Tapovan Express on 2nd April 2017 my PNR no. [protected]. I have taken veg biryani then ask me Rs 70/- . I think which is much higher than the rates disclosed by IRCTC and even not provide bill when I ask him to please give the bill. They also served water bottle on Rs 20/- even MRP printed on bottle is Rs 15/-.
Please take strong action against them.