Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello.
It's horrible traving with train 12730 Nanded Pune express. TC have not alloted me seat as I use to be first perfrance for rac . The general ticket person was alloted seats with the money than by TC how as incharge of coach allotment in reservation coach on 16th April 2017 train 12730. Nanded to Pune express. For the he allotment I was ask for 100₹. Which I think so horrible approach from TC .
Please take strike action . And improve the Indian railway service
Thanks

Plz delete my irctc ID from irctc system. i want to delete all given details in irctc account. anyhow i want to close it as soon as possible. but in the irctc settings their is no such option to delete my irctc account. please do needful as soon as possible. all my account related Details are given below:

my user ID:- aik210682

my phone number - +91 -[protected]

I have a booking for Shatabdi from DDN to NDLS on 17th April 2017, but today I hear in news that the boarding station has been changed from Dehradun to Haridwar without any prior intimation. Over that the railway staff is not accommodating and helping as well in such a difficult situation. They are not ready to provide us any transportation till the station and not even refunding the money. This is a ridiculous experience for me as it is not easy to reach Hardiwar from Doon and now I am in trouble as I have to join my office back and I am stuck here. Ideally there should have been some kind of advance intimation and there should have been Shuttle service arranged from doon station to Haridwar station. But sadly nothing has been done. Kindly compensate for this trouble caused. Expecting a resolution to this issue at the earliest.

Dear sir, i booked the ticket on[protected] for journey from Secunderabad (SC) to Nellore (NLR) on[protected] by train no.12710, while i pressed pay to pay by debit card, the internet connection was hanged. Later i recieved message that my sb a/c is debited for rs.465/-SBI reference No OTHPG[protected]IRCTC NOIDA.
Hence i booked again and i got confirmation . Pnr no. [protected], for which again amount of rs.465/- was debited.
kINDLY REFUND THE SAME AMOUNT.

On 7/04/2017 i booked ticket from irctc. i am doing payment from debit card.my a/c debited 3 times for one ticket & i got waiting ticket on that.for that i cancelled that ticket & booked a new ticket. still i m not getted refund amt of that wrongly debited from my a/c & also not getted refund of cancelled ticket.from irctc not getted any reply on mail
please help me out for this

Dear sir, i booked the ticket on[protected] for journey from yehswantpur (ypr)to gulbarga(gr) on[protected] by train no.22134, while i pressed pay to pay by debit card, the internet connection was hanged. Later i recieved message that my sb a/c is debited for rs.1475/- however the ticket were not booked and pnr no not recieved.
Hence i booked again and i got confirmation . Pnr no. [protected], for which again amount of rs.1475 was debited.

I have to receive the amount debited for the first transaction(sms recieved at 11.11am), for which no transaction no, pnr no. Was not recieved. Hence please refund the amount debited wrongly.

With regards
p vishwanath

Sir,
I booked my e-ticket through IRCTC on 24-Dec-2016 for the date of Journey 03-Jan-2017 in Train Late More Than Three Hours and Passenger Not Travelled. Journey from NEW DELHI (NDLS) to SIWAN JN (SV) by Train No.12554/VAISHALI EXP, PNR No.[protected] and Name . However the train was late more than 24 hours on TDR Filing Date: 04-Jan-2017 08:41:55 HRS. Due to this i 15/04/2017 the TDR amount have not been refunded to my account after 90 days.

may mo no-[protected]

So I request you to please look this matter and try to solve this problem earliest as possible.

Thanking you

Hi team,
I I used ticket vending machine on april 15, 2017 at 12.30 am at chandigarh ailway station.
The machine tooh 110 rs for travel from chandigarh to new delhi bt didn't gave the ticket.
Instead it displayed error.
Ticket cou ter guys told me that the money is gone now.. They cannot do anything for this issue.
Please suggest how can i get my refund?

Transaction id: [protected] train no./name: 12452/shram shkti exp date of booking: 08-apr-2017
Date of journey: 09-apr-2017 date of boarding: 09-apr-2017 date of arrival: 10-apr-2017
From: new delhi (ndls) to: kanpur central (cnb) boarding at: new delhi (ndls)
Resv upto: kanpur central (cnb) quota: tatkal (tq) class: sleeper class (sl)
Payment status: payment failed bank name: credit & debit cards / net banking / wallet (powered by paytm) reservation status: not booked
Transaction amount:390.0 no. of adults: 1 no. of children: 0
Ticket type:e-ticket
Ticket is not booked but money deducted from my account. today is 7th day

Please inform me at [protected]@gmail.com

Hi,
My irctc user id karthy1992, and my account is suspended, so i am not able to use irctc e - wallet amount. I have raised a complaint (Irctc ticket id - [irctc #5567252) in irctc support email (
([protected]@irctc.co.in) and there is no response from them. So please help me in reactivate my account o[censored]ser id karthy1992. Any help would be greatly appreciated

Refunded Not Credited

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then It was cancelled because of not confirmation of ticket and its showing refunded but I have not got the money till now. Please have a look below .

Transaction ID : [protected]
Refund ID : [protected]
Refunded Date : 01-Apr-2017 13:25:33 HRS

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

In the process of booking three tickets (two adults and one child) from guwahati station to sibsagar twon, in the train 15927, my account has been debited of Rs. 475.84. But while going to put my password in the authentication phase, it said that the transaction expired. Please do the needful. The adults names were Durlav Gogoi (male), Usha konwar Gogoi (female), Child's name was Bristi Gogoi (female).

Dear Sir/Madam
I have booked meal twice on e-catering dated[protected] with the order no.[protected] and[protected]. Money was deducted from my account against the both the transactions/booking, but in the order status the order was not conformed and I have also not received the meal.
I have waited for the money to get back credited in my account, prior I have also informed the customer care but not getting any response.
So, kindly help me and informed me about the transaction.

With regards
Ramesh Kumar
Research Scholar
Department of Mechanical Engineering
Indian Institute of Technology Guwahati
Assam-781039 India
Mobile No.: +91-[protected]
Email: ramesh.[protected]@iitg.ernet.in

We see English, Hindi as a language option in the website, this is a serious concern /hindrance to we Tamilans. I'm raising my voice on behalf of all Tamilans to include Tamil option as well. it truly hurts that we don't have our own mother tongue(Tamil) in the language option. Do include Tamilans well in the language option.Tamil is an oldest language in the world. and india's first classical language.so give respect to the language

I am 25 years female travelling to chennai by 12608 lalbaug express on 13th april 2017. While booking the ticket for the journey on the irctc site due to nework error the page kept refreshing due to which my gender option was changed to male which i noticed only after i received my e-ticket. On the day of my journey when the ticket checker asked me for the ticket i brought it to his notice about the error in the gender and provided an ID to support it. He started talking rudely saying that i had to pay 450 fine for the same as its a serious issue. I felt like i commited a crime. I tried talking to him politely but he was quite rude. My request to the department is no one purposefully makes a mistake but there should be some etiquette and mannerism to deal with suc instances. The attitude of staffs like this bring humiliation in front of other co- passengers. Really bad exprrience

Refunded Not Credited

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then It was cancelled because of not confirmation of ticket and its showing refunded but I have not got the money till now. Please have a look below .

Transaction ID : 100000
Refund ID : [protected]
Refunded Date : 02-april-2017

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

Dear sir,
I am requesting you to refund against pnr number [protected] for the reason "passenger not travelled due to link train was late."

As my link train was late and reached new delhi at 08:03 pm on 01/02/2017. The actual time to reach new delhi is 7:25 am.

The details for link train is mentioned below:

Train number / name: 12309 / rjpb rajdhani
Pnr number: [protected]
Transaction id: [protected]
From pnbe to ndls.

This is in regards to PNR [protected]/[protected], the booking amount for the said transaction is Rs. 4250 and 1510. However, in the bank statement the amount has been charged as 4337.98 and 1541.26. That is an additional amount of Rs.87.98 and 31.26 has been charged extra respectively.
I have visited my home Branch Canara Bank today they said the amount have been charged by IRCTC Merchant. The bank transaction charges for Canara Bank on the website is Rs.10/- per transaction. Kindly advise how an additional amount have been charged for both the transaction and also what percent the merchant charged for each of the transaction.
Note - Due to demonetization IRCTC have waived the transaction till date so why this additional amount have been charged.
I have emailed to IRCTC Customer Care the request # IRCTC #53158027th March 2017 but haven't received any reply yet.
Disclosure - I have attached bank statement, IRCTC Connect E-Tickets and email send to Irctc Customer Care for reference.

Dear Sir,

I have been a loyal customer of IRCTC for years. I had been using my account on IRCTC since long time to book personal tickets. But IRCTC has blocked booking facility on my irctc account without giving any reason behind this. so that I am facing trouble in booking railway tickets. I had Rs. 1750/- in irctc e wallet account which also has not been refunded. I have already made a complaint on [protected]@irctc.co.in but no response has been given to me.

I threfore request you to kindly look into the matter and oblige.

Details of my ID id

username: usaurabh1
Name: Saurabh Ranjan Upadhyaya
Mobile: [protected]
[protected]

I had filed a TDR on 07-Jan-2017 00:35:16 HRS for PNR Number - [protected], Cancellation ID: [protected]. Till date I have not received any notification regarding refund processing. On checking in the IRCTC portal it says CR Registered. Before this also I had TDR processed and refund was done in a short period of time. I have wrote mail to IRCTC couple of times but no response had been received yet.