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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
1035
513
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+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
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+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 272

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N
narayan121
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not received refund of cancelled e-tickets

Website:www.irctc.co.in

I cancelled 2 e-tickets from irctc website on 26 feb 2017 in website refund status of the status show “refunded” but i not received refund amount.
1st ticket details
Txn id: [protected]
Cancellation/refund id: [protected]
Pnr number: [protected]
2nd ticket details
Txn id:[protected]
Cancellation/refund id: [protected]
Pnr number: [protected]
I mail to irctc but...
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S
shaafii
from Hyderabad, Telangana
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Didn't refund the amount

Address:Kurnool, Andhra Pradesh

Sir, i booked one ticket on 04/02/2017. And 357 rupees deducted from my account the travelling date is 17/02/2017. Sleeper class ticket from kurnool to mysore. The train number is. I cancelled the same ticket on 15/02/2017 just moment i got the message "290 rupees wil be deducted to your account", up to now didn't refunded to my account.
Kindly, check & refund the amount to my account.

Pnr:[protected], train:12976, doj:17-02-17,...
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R
romiadarsh
from Hyderabad, Telangana
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Money not refunded

Address:Lucknow, Uttar Pradesh, 226017

My money on my cancelled and failed tickets has not been refunded by IRCTC since 12 days .I even mailed them and contacted them as well but no response . Following are the PNR's of my tickets :-
[protected] (train no-01170)
[protected] (train no-05116)
[protected](train no-12951)
[protected](train no-14014)
[protected](train no-12952)
[protected](train no-12109)
My almost 20, 000 is stuck please...
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I
Indrajit kumar Upadhayay
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Transaction failed but Amount not refund

Address:110091
Website:Irctc

Dear Sir/ Madam,

This is inform to you that I have booked a E- Ticket from Nizzamuddin (NZM) to Kopargaon (KPG) on 4th March 2017 and the date of journey was 20th june 2017 .
My transaction id is - [protected]. Due to some unknown reason transaction failed but amount RS - 7954.47 was withdrawn from my PNB account.

therefore I requested to you kindly refund the deduction amount into my PNB account....
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S
Shirish Agnihotri
from Gwalior, Madhya Pradesh
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Ticket cancellation

Address:Kanpur, Uttar Pradesh, 208017
Website:Irctc

Dear sir,
I got one berth reserved in sleeper from kanpur to Itarsi for 18 th march2017, from PEETABARA PEETH RESERVATION COUNTER, DATIA, M. P. Unfortunately the ticket got lost and when I went to reservation office on 8 th March for locking and getting a duplicate copy of reservation I was informed that Ticket has already been cancelled by someone at 15:07pm on 7 th of March 2017 at PKRC.
It is recklessness of Railway department...
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V
vinoth ellappan
from Chennai, Tamil Nadu
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Money debited but tickets was not booked

Address:Erode, Tamil Nadu, 638012
Website:irctc

Sir
I tried to book tickets to ooty from mettupalayam for 6 persons
First the money was debited but the tickets were not booked
Then i tried this several times same happened
Then i tried for 2 persons and the tickets got booked
Please refund my money which the tickets are not booked but the money debited
I have attached the transactions page made by my net banking
[protected] E VINOTH...
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S
shiv07
from Pune, Maharashtra
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Allotments of berths for 3rd ac in anuvrat express.

Address:Nagpur, Maharashtra, 440006
Website:www.irctc.co.in

Sir, I have booked a ticket from Nagpur to Jaipur on 12.03.2017 in Anuvrat Express, Train no. 22631 for 3rd AC. A Ticket was issued to me vide PNR no. [protected] and this ticket for four persons of my family, one male of age 57 and three ladies of age 52, 29 and 26 respectively. I have been provided middle and upper berths for this transaction in spite of a sufficient number of berths for 3rd AC were available on that day and my preference...
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N
nitingond36
from Cuncolim, Goa
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No refund of my cancellation

Address:431517
Website:Irctc.co.om

I have canceled my train ticket on 5th Feb 2017 and it has been more than 35 days, I have not got any refund yet. I am getting false excuses from them but nothing has been happening yet.
My ticket details:

PNR: [protected]
Pune to Latur (11th Feb) - 2 Passengers
IRCTC tkt : 5233378

Please help me get my refund of Rs.1130 back to my account as soon as possible....
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U
Umasankar Bhattacharjee
from Mugma, Jharkhand
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Non supply of food

Address:7000156
Website:www.irctc.in

I submitted order of two veg meals online through IRCTC APP, for supply in 22863 HWH to YPS Ac express in AC 1st, class Coach H/F/ 15& 16. order was given on12th March, 2017 at 12:06 hrs The order was confirmed by SMS. order nos were[protected]&[protected]. On the date of journey on 13/3/17 I called. IRCTC helpline 1323 and learnt that the order will be supplied at Kharagpur station.
But at Kharagpur Station nothing happened.....
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S
Swarna Lalitha Edara
from Hyderabad, Telangana
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Deducted amount not tickets not confirmed

Address:Guntur, Andhra Pradesh, 522002
Website:www.irctc.co.in

When we booked tickets through online the amount was deducted not tickets were not confirmed, at that time getting information like "sorry try again". Last week I lost RS 2000/-. Please let me know how can I get back my money. Previously, I got the same problem, at that time I neglected because it was small amount, not now it was RS 2000/-. I tried to complain on the site itself, but I couldn't found any complaint box....
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A
Ashwini Arva
from Mumbai, Maharashtra
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Unlock my account

Address:560032
Website:IRCTC

I have been sending email and trying to contact customer care of IRCTC for more than 2 months now. Everytime i send an email i get a new reference no.

My account got locked and when i tried to get it unlocked i got to know that the email id i had given during registration was my company id. I have left the company 10 years back and no longer have that id active. I requested the customer care executive to change my email id...
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C
chelvannumerro
from Karaikudi, Tamil Nadu
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Rameshwaram express 16102, 16101 switched off ac

Address:630002
Website:tamilnadu

My pnr [protected] karaikudi to chennai 1st ac
Chennai to karaikudi pnr:[protected].
Hello sir/madam im from karaikudi im studying in srm university in chennai
Now a days irctc not turning on ac. if they turned on they switched off too early
Im here to complaint about this worst act. very very poor condition this is. i travelled on 11th march from karaikudi to chennai during that time i chose 1ac but that employees...
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Address:West Champaran, Bihar, 851053

I was having ticket but I came little late to show the ticket but he refused and took 150rs bribe. What the hell is wrong with the system. Strong action must be taken again NARKATIAGANJ railway ticket collector staffs.

Gaurav Raj, clerk is the staff who misbehaved, he is government servant, he is employed to help public not to misbehave with public....
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V
Vinothan1000
from Jayamkondacholapuram, Tamil Nadu
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Fraudulent activity at ticket counter

Address:609001
Website:Irctc

I have given 500 rs for a open ticket from mayiladuthurai junction to tambaram. .the lady at the counter didnt give ticket immediately and taken 5 mins and giving tickets to other passengers..after 5 mins she gave change of 400 and still she didnt give ticket, when i asked for ticket she said that i have already collected it. .i have argued for about 5 mins atlast i fed up and bought another ticket to catch train. .this is the very worst...
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A
arnav69
from Bengaluru, Karnataka
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Damage of property due to unhygienic

Address:Pune, Maharashtra, 411005
Website:irctc.co.in

Recently I travelled in train pune-gwl express no. 11102 on 12/03/17. I had my reservation in 3AC class, at night i slept keeping my luggage under the berth, when i woke up in the morning i found my bag totally ripped of and have holes every where, i found there were mouses in the train, they have eaten all my eatable items in my bag also they tear my clotes off and damaged my belongings in the bag that costs me around 2500 rs. Such kind...
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N
NIRBAN LASKAR
from Delhi, Delhi
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Horror of mosquitoes in Guwahati Dormitory Retiring Room

Address:Cachar, Assam, 788007

RR REFERANCE NO GHYRR699864, date of booking 02/02/2017. I was in guwahati dormitory on 3 march night. I experience lots of mosquitoes inside the room. Although the room was clean still lots of mosquitoes was there. Other passengers also faced same problem. I contacted the retiring room incharge. He said that there is no facility available to remove mosquitoes. Kindly look into the problem....
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S
srijanind
from Delhi, Delhi
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No delivery of i-ticket within train schedule

Address:New Delhi, Delhi, 110001
Website:irctc.co.in

I booked an i-Ticket from IRCTC on March 4, 2017 with PNR number [protected]. The journey date was on March 10, 2017. On March 8, 2017, I received an email from [protected]@irctc.co.in that ticket could not be delivered due to "incomplete address, no service area, house locked, no such person available". Even though neither the address was incomplete nor the house was locked as I gave my office address and also my registered number is working...
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G
Gopally
from Hyderabad, Telangana
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E tickets

Address:506001
Website:Irctc

Sir I. Have been booked Tatkal tickets from Guntur to Kazipet in cc for 3 members amount 1690 as been deducted from debitcard But tickets are not booked of date 12 march2017 sir pl. refund back my amount I have been booked tickets from irctc app Re: [IRCTC #5352316] E-Ticket sir pl. solve my problem there is no pnr number nor any transactionid. Provided...
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S
sunil28june
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No response even after repeated follow ups - Suspension Of My IRCTC Account

Website:[email protected]

I have been booking rail tickets online since last so many years on desktops for which I am having one account. After I downloaded IRCTC Rail Co. App on my mobile and set my pin and booked a ticket, my ACCOUNT with User ID "sunil28jun" was being shown as suspended and I am not being allowed to book any ticket.

I registered a complaint with [protected]@irctc.co.in vide my mail dated 10.02.2017, with detail of my USER ID. The complaint...
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K
kolachana varaprasadrao
from Hubli, Karnataka
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Refund of cancelled tickets

Address:534007
Website:Indian Railways

Your WL Tkt Cancelled. PNR,
[protected], Amt 185 will be refunded in your account.

it is credited to some other account other than the one from which the ticket is booked.
I made a complaint Indian Railways-CD: Your complaint has been registered with complaint no. W/SC/HYB/[protected]. We'll get back to you soon.

While tracking it shows no complaints pending neither the refund is credited to my account...
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