Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I filed a TDR in Jan for the train being more than 3 hours late and passenger not traveled. It was an online ticket filed from IRCTC. Now the status is showing CR Registered. Details are given below:

Cancellation ID:[protected]
PNR Number:[protected]
From: GWL
To: MTJ
Date of Journey: 19-Jan-2017
TDR Status: CR Registered
TDR Filing Date: 19-Jan-2017 11:41:14 HRS

Please let me know if any other information required

I have loaded 2000 rs in my IRCTC account. After somedays my account got suspended and manytimes I tried to reach the customer care through mail and phone calls but I did not get any response from them also not getting proper reason for my account suspended. It was suspended before a month back till now I did not receive any notification or response for the reason. Totally cheating network IRCTC E-Wallet. Government itself cheating like this. I am not expecting this kind of irresponsible things from IRCTC.

This is in reference to ticket booked online from my irctc account vide pnr number: [protected], due to ticket not confirmed 3 person not travelled. I applied online for tdr vide tdr number transaction id: [protected] but to my surprise the refund has not received.
Below are the details:-

Pnr number: [protected]
Date of journey:[protected]
From: howrah to puri
Class: sleeper

Transaction id: [protected]
Tdr status: cr repudiate
Cancellation id: [protected]
Tdr status: cr repudiate

Good day,

Date of incident : 2nd april.
Pnr no : [protected]

I booked tickets for my relatives for venad express on
2nd april 17. 30 hrs, but after paying money i got the ticket for vanchinad express on 2nd april 5.17 hrs (Morning time). So i kindly request to refund my money for the same. (Attaching the details).

I also have a failed transaction entry for 2nd april. (Attaching details.) so kindly refund my money for both.
Transaction id = [protected]

Thanks & regards
Shyam

Doon's vendor
Shane - e-punjab express
Date[protected]
Pnr-[protected]
Pass-santosh kr
No-[protected].
Theyare giving the food items at a higher prices then the decided rates.
Tea is decided at at 7/- by irctc but they are giving it at 10/-.
Why this happening and even the quality is too bad as compared.
Not at all satisfactory.
The water bottles are not from irctc.
They are from some local vendors.
Please help.

Sir,

I have cancel the ticket on 23rd of march 2017 and refunded is showing in my irctc pane but did not credit in my account till now.

Transaction id : [protected]
Pnr number : [protected]

Transaction id : [protected]
Pnr no. : [protected]
Train no. & name : 12394 / sampoorn k exp
Date of booking : 23-mar-2017
Class : third ac
Quota : general
Date of journey : 24-jun-2017
From : ndls to : pnbe
Boarding at : ndls
Date of boarding : 24-jun-2017
Reservation upto : pnbe
Scheduled departure : 17:25 hrs
Insurance (No. Of psng) : 1

Hi,

My father and mother were traveling from chittaurgarh (Cor) to ghaziabad (Gzb) by train link express - mansoor to meerut (Link dehradun express), train number 29019 on 29th march 2017. Coach number ha1- seat number 1 & 3

In midnight around 2.30 am, a robbery done by 3 to 4 guys in running train, they rob ladies purses and bags in the train while passengers were sleeping, this incident happened with 3 ladies including my mother. There were cash and jewelry inside the bag and most important documents.

There was no any security guard or police officer in train and there were two attendants on duty but both people was sleeping. I have one attendant contact information i. E, mr. S arora ([protected])

There was a tti - mr. N. S meena (Phone - [protected]) was on duty but attendant called him then he came and report about the robbery into records and provide a fir slip which is not authentic as per my view because there is no any signature in that fir. I am attaching the link of that document with this complaint request you can download.

https://drive.google.com/file/d/0B81GGXErnyRNdTN3QlV0MGNEYnM/view?usp=sharing

Now i have two concerns about the security in train first there was no police officer in train as my parents are senior citizen and was travelling in 2 a because they want to travel safe and secure journey but there was no security and second is that when coach doors was closed how those robbers came into the coach?

Our cash and jewelry were robbed around costs 1 lacs which are only ours but the whole robbery is happened around 6 lacs in running train which is not a short incident.

There was a mobile phone also in that bag and its imi number is [protected]

By mistake i put the gender male instead of femail and ticket was booked, as I realised i dint find any options to edit or correct that mistake, called up customer care and she says rebook it. What about the cost incurred in cancelling and rebooking it?

It's sill and dissappointing, for minor mistakes such as gender and age there has to be some correction options for a limited period of hours after the booking has Been done.

And the customer care lady has no manners whatsoever, on how to talk and solve the issue. I know they have limited authority but they need to learn MANNERS,
MERA BHARAT MAHAN !!!

Sir
I booked one ticket online from Chandausi Jn to Delhi on 30.03.2017 for the date of journey 12.04.2017 through credit card of HDFC Bank.
Further, the ticket was not booked but I got the message grom HDFC Credit that the payment of Rs.1000.29 has been spent at IRCTC 77858.The time of booking was 10.32.26 AM and I did not received any message for booked ticket from IRCTC.Therefore I booked the above ticket again through ICICI credit card and ticket was booked but I could not got back my payment which was done by HDFC card.
Pl refund Rs.1000.29 earliest.

I was trying to book tickets on 13.03.2017 & 15.03.2017 but unfortunately amount was deducted from bank account and tickets were not booked.
There were 8 failed transaction out of which 5 times money debited from my account.
Details of the transaction is as follows :
S.No. Transaction ID From To Date of Journey Res.Status Trans.Amt() Transaction Date Payment Status Failure Reason
1 [protected] LKO MZP 16-Mar-2017 Not Booked 385.0 15-Mar-2017 Payment Failed FAILED
2 [protected] LKO MZP 16-Mar-2017 Not Booked 385.0 15-Mar-2017 Payment Failed FAILED
3 [protected] SIP BNZ 14-Mar-2017 Not Booked 385.0 13-Mar-2017 Payment Failed FAILED
4 [protected] SIP BNZ 14-Mar-2017 Not Booked 385.0 13-Mar-2017 Payment Failed FAILED
5 [protected] SIP BNZ 14-Mar-2017 Not Booked 385.0 13-Mar-2017 Payment Failed FAILED
6 [protected] LKO MZP 16-Mar-2017 Not Booked 385.0 15-Mar-2017 Payment Failed FAILED
7 [protected] LKO MZP 16-Mar-2017 Not Booked 385.0 15-Mar-2017 Payment Failed FAILED
8 [protected] LKO MZP 16-Mar-2017 Not Booked 385.0 15-Mar-2017 Payment Failed FAILED

I have got only three refunds till date and two refunds are still pending.
So kindly confirm for which transaction ID you have refunded the amount and what is in process of refund since it is already 15 days.
I HAVE ALSO ENCLOSED BANK STATEMENT FOR YOUR REFERENCE

Transaction ID: [protected] : This ticket was booked on 19-Mar-2017 and I had clearly mentioned book the ticket only if one lower berth is available for my aged mother. However, even after having so many seats available, I could not manage to get a lower berth. Still the amount was deducted from my account even before asking do i want to continue. Transaction Amount:1010.0 was deducted and the current Payment status is showing Payment Settled but money is not credited to my bank account yet. Please do the needful and credit refund to my bank account as soon as possible.

Sir, I'm a regular customer of your site IRCTC. It was very unfortunate that today while I was booking an e-ticket a notification informing "PAYMENT REJECTED BY BANK [ Transaction Id: [protected]] You can choose another payment option and try again." like this came. This is the first time I'm facing such a problem and I'm confused. I'm sure that my bank account have the sufficient amount for this transaction. It is facing continue from last 03 days when try to book ticket on line reservation of railwy birth . I humbly request you to see through the problem and fix it as soon as possible Your's truly, vidyadhar date 30/3/2017

Sir/Madam,

When i was making payment for rail reservation from Chennai Egmore to Tuticorin by train No 12693 and Tirunelveli to Thirusur by train no 16127 through online SBI Atm cum debit card. It displayed " Transaction cannot be processed", but the amount has been deducted from my bank account .I did not get the reservation slip also .
Please look into the matter and do needful.I have pasted the ticket details.

1) Ticket History
Transaction [protected]
Train No 12693 Train Name Pearl City Exp
From Station (MS) To Station (TN)
Date Of Journey 27-March-2017 Class Sleeper
Date Of Booking 26-March-2017 Total Fare Rs 385.00

2) Ticket History
Transaction [protected]
Train No 16127 Train Name MSGURUVIYUR Exp
From Station (TEN) To Station (TCR)
Date Of Journey 31-March-2017 Class Sleeper
Date Of Booking 30-March-2017 Total Fare Rs 1540.00

I want to know why idbi bank not listed in IRCTC payment method list, because I am using IRCTC website my account also available since last 5 years . I have n Wright to know why not listed, because week before I have booked ticket by using idbi netbanking & also many times. Than why suddenly remove Idbi bank from IRCTC payment list.

Thanks
Samir

Transaction id [protected]

Pnr[protected]
Cancellation date 3 march 2017
Train no. 14258
Cancellation id [protected]
After cancellation of ticket on 3rd march ihavent received any amount while on the site its showing REFUNDED ON 5th march.
No money crefited on the date in, y account.
Kindly look into the matter and resolve at earliest
Thanks
Pradeep k tripathi

Sir,
I cancelled a ticket on 20th March. The status on the website of IRCTC is showing that the amount is refunded but it is not reflecting in my account. I enquired about this by sending a mail and still haven't got any satisfactory response. They provided me a ticket number that was automatically generated.
Id used : [protected]@gmail.com
Transaction ID's: [protected] and [protected]
Refund ID's: [protected] and [protected]

I booked the ticket for my elder brother (Shir Brajesh Kumar Singh) on 27/03/2017 in tatkal quota for train no.12059(PNR [protected]). But because of auto correction error it changed to Rakesh Kumar Singh. Other details like age and mobile no. was correct. The person travelling on train was carrying the same mobile on which IRCTC send the booking confirmation sms. The ticket was booked in tatkal quota thatsway we didn't cancel and re-booked another ticket since cancellation of tatkal ticket would not refund money. Detail explanation was given to Sri Maharaj Singh(TT) and ID proof of mine as well as Brajesh kumar singh was shown to him for proving that we are brother. It was unintentional mistake happened because of auto correction of mobile phone. Sri Maharaj Singh didn't cooperate and he penalized Sri Brajesh Kumar Singh. I do have copy of penalty charged by Sri Maharaj Singh. If such mistake happens in future how to avoid penalty. I complaint to Indian Railways (Complaint No. : W/WC/KOTA/[protected] but they have replied matter pertains to IRCTC. We paid double fare for single ticket including fine and tatkal charges. How to get that money back.

I booked a railway reservation ticket from my irctc profile through irctc website on 07.03.2017 (Pnr [protected], transaction id [protected]). The ticket fair was paid by net banking from my sbi account. For this rs 11.50 was debited from my account as commission on 09.032017 twice means total rs (11.50+11.50)= 23 was deducted. So rs 11.50 must be returned to me.
I have attached my irctc profile page showing booking history and my sbi account summary where these two deductions were highlighted.

Dear
Sir/Madam
Not got my refunded of cancelled ticket.I booked train ticket.I paid through my debit card.No I cancelled my ticket they saya that your amount is refunded to paytmag.But i have not recieve the my account .I check the irctc website a cancellation history display see the amout refunded in the PAYTMAG.We can follow the below history.

Ticket:
Transcation Id:[protected]
Refunded Id:[protected]
Cancellation:[protected]
Booking date:[protected]
PNR ID:[protected]

I filed a TDR with below details and the status still reflects as CR Registered. No update on money refund from IRCTC for 3 months. Kindly take necessary action at earliest.

SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date
1 [protected] [protected] NDLS MB 01-Jan-2017 CR Registered 01-Jan-2017 17:00:36 HRS

Requestor,
Madhurima Yadav