Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is my ticket ID from IRCTC care [IRCTC #5429452].
I got Id on 23rd march.
From few days my account is not working in IRCTC.
I have planes to travel but I am not able to book the ticket.
I hope some budy will help me here
I like to travel by IRCTC but i am faced with a problem.
Resolve this as soon as posible.

Sir
I booked my births for going to mumbai on 1st if april and back to delhi on 8th of april on rajdhani express under pnr no. [protected] and [protected] on 23rd march at around 10.20 pm. I requesged for lower births on by both requests as i am 63 yrs old person and cannot climb on upper birth. But to my surprise i was allotted both the side upper births nos. A2/54/side upper & a4/36/side upper. Your chart was showing more than 50 seats available at the time of booking but i am surprised that both seats allotted are side upper. This is really a surprised treatment to a sr. Citizen by railways.. If it is not possible please remove both the request should be removed from the form. I request you to please consider my request and allot me lower births or confirm that only these births were avaible which i know was not. Otherwise i have to say good bye to indian railways as mumbai air tickets are available at rs. 2200.00 onwards as compared to your tickets.
Thanking you for your positive response.

Regards

Rajeev kumar verma
[protected]

My IRCTC account got suspended without any prior notice.I mailed them, called them, mailed PM office, none of them bore fruit.I have no idea whatsoever why this happened.I am almost a regular customer of IRCTC.I travel almost every week.
Kindly reactivate my account as early as possible.It is being increasing difficult for me every passing day as I work outside my home state.

PLEASE REACTIVATE MY IRCTC ACCOUNT AS EARLY AS POSSIBLE.PLEASE.

Payment of rs. 791 has been deducted on POS SBIRCTC at IRCTC txn#[protected], but unfortunately the transaction in process stopped in between annd failed. Payment deducted from debit card.Pls refund my payment to the account. I tried to book tickets for toy train from kalka to simla but in vain but payment of rs 791deducted .so pls refund the same.
.Thanks Rajeev Verma

The water shops maintained by fontus company at Amritsar railway station are not accepting 10rs coin deeming it illegal.kindly look into the matter .It is causing great inconvenience to the customer.also the man alloted with the duties is not returning change money back to the customer.We have faced the problem on Sunday Morning 10.37 am 26th march

I am jitesh arora. I am travelling from chandigarh to madhurai express (22688, 12688).
There is diversion of train from vijaywada( BZA) to KATPADI (KPD) i have to go chennai but no information about diversion of route den tell me what should i do
I want my money back for this happened to me. My pnr no is [protected] oherwise i wll case in court for all this
My exam n my full night will exposed

I am a passenger of train no 22416. I need to report that the pantry is charging their own charges for food
I.e
Breakfast- 50
Lunch- 100
Dinner-100
Even though IRCTC has published the rates for food online. Please look into this matter with urgency as this has been going since a long time. When I ask for a rate card they say that it is not available or can't get it now.

I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID : [protected]
RefundID : [protected]
Refunded Date : 22-Mar-2017

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

सर मैने अपने irctc personal account से एक टिकट बुक किया था जो नई दिल्ली से इलाहाबाद तक दिनांक 02/03/2017 का था जो मैने 01/03/2017 cancel किया था जिसका पैसा अभी तक हमारे account मै नही आया है मैने कई आप के costumer care पर बात कि और मुझे हर वार यही आश्वासन दिया गया कि आपका पैसा आ जाऐगा लेकिन अभी तक आया नही है और मैने अपना पासबुक कि फोटोकापी भी भेज दी है तब भी मेरा पैसा नही भेजा गया है
Transaction id - [protected]
Cancel date[protected]
Pnr no - [protected]

Ticket booking date 08-Feb-2017. Transaction failed but Base fare plus surcharge charged to my Credit card. Refund also came back to my card on same day but only base fare. Surcharge of Rs 77.52 is lost in between. IRCTC states ICICI Bank would refund. ICICI Bank denies it telling merchant IRCTC should refund. No action from either parties on the gap amount of Rs 77.52.

I am traveling by 13006
The food prices are high and not according to the irctc rate card. Tea is charged at rs 10, veg meal at 90. Whereas the rate in irctc rate card is very low. On asking the person abt the reason, they say that we are asked by higher official to take this prices. All the items are over charged. No one in pantry is willing to show the rate card. Why the items are overpriced? What's the use of rate card being circulated in irctc website? Where is the money going of the loot? There is no doubt that this is completely leading to a scam of collecting unaccounted money aka black money.

Dear sir/madam, I booked train tickets through my irctc online login and I travelled with my booked tickets.After few months I noticed that my account was transferred to irctc next generation.In that next generation I am unable to book my tickets through online and shows your account was suspended . From that I am unable to book irctc online tickets. I don't know why?I find very difficult for booking .Please release my account and help me for booking irctc train tickets through online..My e-mail id is : [protected]@gmail.com and my cell no is :[protected].I registered the above mentioned e-mail id with the same cell number My irctc login id is : bwills

Dear sir/madam
My irctc user id is vbalvant
This account is suspended... Please this account is reopen...
I m use this account is last 8 years..

My ticket id[protected]feb-17)
My ticket id[protected]feb-17)
My ticket id 5283872

[protected] many time call for this number he speak to hold 2 dyas.. Replay to 2 days... Last 30 days no replay for this complain releted

Last 30 days compalin not replay for any

My name is balvant

My mobile number is[protected]

My adress is a1 404 saurastra towinship, sudama chok mota varachha surat..394101

Transaction ID: [protected] Train No./Name: 12134/MUMBAI EXP PNR No [protected]
Date of Journey: 29-Jan-2017 Date Of Boarding: 29-Jan-2017 Date of Booking: 07-Dec-2016
From: MANGALURU JN (MAJN) To: MUMBAI CST (CSTM) Boarding: MADGAON (MAO)
Resv Upto: MUMBAI CST (CSTM) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Ticket Amount:1080.0 Ticket Type:E-ticket

TDR Details
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 29-Jan-2017 16:15:02 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: CENTRAL RAILWAY (CR) Registration No:[protected]

I have filed TDR but till now I haven't received refund

On 22nd Feb, I booked ticket from Chennai central to Adoni and i pay the amount through IRCTC e wallet and the amount(405 INR + 405 INR) deducted 2 times with the same transaction ID but it is not refunded. it refunded only one time(405 INR) and another time i didn't get the amount. I will share the transaction details. please follow up. This is the transaction ID BOOKING - Txn: [protected]. I will share the screen shot of my irctc e-wallet screen shot please check 4 and 5 transactions. Thanks...

I was booking tickets through IRCTC website on 14/03/2017 the amount payment was deducted from PNB debit card but PNR was not generated and reservation failed.As per your website the amount has been refunded back on 16/03/2017 to PAYTMAG but yet is not credited in my account.Kindly guide me what to do.The details are as follows
1.transaction id [protected]
date 14/03/17
transcation type failed
amount 6220
bank PAYTMAG
REFUNDED 16/03/2017

2.Transaction id [protected]
date 14/03/17
transcation type failed
amount 6220
bank PAYTMAG
REFUNDED 16/03/2017

I booked two tickets on 07/03/2017 but it didnt got booked. it got cancelled two times ans money was deducted from my account to times. i still havent got my money back. and when i check my irctc account it shows that it got canceled two times but i havent got my money back. There are two transaction id in one it shows that payment is settled and in other one it shows payment failed. But i havent got my money back. 1st transaction id - [protected]
2nd transaction id- [protected]

It is intimated that I Sandipan Chattopadhyay booked a ticket through IRCTC Mobile App on 10 Mar 17 as per the following details:-

Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12259 / NDLS DURONTO
2. However the same ticket was cancelled through IRCTC app on 11 Mar 17. I got a confirmation mail from IRCTC saying that the refund has been done on 13 Mar 17 and the refunded amount is Rs 6195/-. The ticket was booked with axis bank debit card linked to my salary account xxxxx79012. However, the refunded amount not yet credited to my account till date and for the same I am enclosing a bank statement in PDF forrmat for ready reference. I have contacted IRCTC customer care several times but they never gave me a fruitful reply. The details call may be monitored as all the calls were made from my registered mobile number [protected]. I also sent several e-mail to IRCTC but the only replied with the details as entioned below:-

[protected]@irctc.co.in Mon, Mar 20, 2017 at 3:01 PM
To: [protected]@gmail.com
3. 3. I have contacted my bank but they also could not able to trace out the issue. All the call made to irctc were sweetly disconnected saying that call is being transferred to seniors. Now my question is that what kind of service is being provided by IRCTC being a Govt of India Enterprises ? It is not the sole responsibility of IRCTC to refund the amount to his regular customer when a cancellation has been done ? In resent time, when India is on a path of truly digitization, and accepting E-banking, then why a normal refund procedure takes so long time so that it lapses all the date & time specified by the company (IRCTC) itself.

4. I would like to take the issue at the highest level if not solved at the earliest.

Thanking you,

Sandipan Chatopadhyay
[protected]

I had booked 2 tickets for 2 senior citizens i.e. my parents from Hathras Jn to Howrah Jn and return journey in 12312 Kalka Mail on 18.03.2017.
But I did not get the concession for senior citizens as I have got previously.
I have mailed to [protected]@irctc.co.in thrice and called on the landline numbers given on the irctc website.
But I have received no response either on mail or on phone (either it is busy or no response).
Plz. Help.
This was not expected.

Sir,
I booked my e-ticket through IRCTC on 5/12/2016 for the date of Journey 6/12/2016 in Tatkal Quota Journey from Patna to Anand Vihar Trm by Train No.22405 (BGP Garib Rath), PNR No.[protected] and Name SANJEEV KUMAR. However the train was late more than 3 hours on 6/12/2016. Due to this i cancelled my ticket at 19.50 hrs on 6/12/2016 but still as on 21/3/2017 the TDR amount have not been refunded to my account after 90 days.

So I request you to please look this matter and try to solve this problem earliest as possible.

Thanking you