Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a double bed retiring room no. R2 at visakhapatnam railway station vide rr ref. No. Vskprr627964 and travel authority no. [protected] on[protected] for 12 hours at night on[protected].
Unfortunately the bed cover and bed are so dirty with many bed bugs. We can't sleep over the night. We kill bedbugs over the night. The white bed sheets spotted blood. We could not thought such a dirty bed in a nice room. My beautiful journey make a horrible night with my family.

PNR [protected]
QUOTE
Registration Number:MORLY/E/2017/01647Name Of Complainant:RADHA GOPALAKRISHNANDate of Receipt:02 Feb 2017Received by:Ministry of Railways, ( Railway Board)Forwarded to:Southern RailwayContact Address:Public Grievances Cell, General Managers OfficeSouthern Railway, Park Town, Chennai.600003Contact Number:[protected]

Grievance Description:
Dear sir
I booked the ticket from Madurai Jn to Chennai by Nellai Exp, boarding at Madurai Jn for the journey on 21.01.2017 under PNR Number [protected]. The train was TOTALLY diverted via Nagarkoil and Kerala due to JALLIKATTU STIR, the message of which received in the evening, on the date of journey. I contacted 139 for the further course of action. They asked me to file TDR and told that FULL TICKET AMOUNT will be refunded. I filed TDR immediately .

On 28 Jan, mail is received AS FOLLOWS. -- The TDR filed against PNR Number [protected] with reason Train Diverted And Train Not Touching Boarding Station. has been repudiated by the Chief Commercial Manager/Refunds null due to reason null as per the Indian Railways Refund Rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC. TDR filing time :Sat Jan 21 19:08:48 IST 2017 Date of Boarding : :Sat Jan 21, 22:10:00 IST 2017 (Train actual departure time as recorded in the system) which is after/before 0 Day -3 hrs and -1 minutes. The status is also available online and found under TDR History. For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in . This is an Auto generated mail. Please do not reply.---

- I would like you to clarify the following: 1. The train itself is not touching the boarding( also intermediate ) station and the message is given few hours before the departure, how can one board the train as scheduled. 2. Your customer care center informed that full refund will be made as the train is fully diverted from Tirunelveli and not touching Madurai Jn 3 Your action is totally unjustifiable and you have not given thoughts practically. I should not be penalised for the incidents occurred beyond my control. Hence I request you to make refund of the FULL TICKET AMOUNT Thanking you RADHA GOPALAKRISHNAN

Current Status:CASE CLOSEDYour Feedback:
Excellent
Date of Action:16 Feb 2017Details:Your claim has been considered for refund of Rs.1780/- and the amount will be remitted through IRCTC shortly. UNQUOTE.

The case was disposed off on 16 FEB 2017 but the amount was not credited / refunded to me even after three weeks. I request you to verify your records and credit the amount of Rs.1780 immediately . Hope you will not give me another chance to remind you again in this matter.

TDR filed due to diversion of train during jallikattu stir. Southern Railways instructed IRCTC to make full refund amount of RS . 1780, on 16 Feb 2017. But the company did not refund the amount even after one month. Customer care contact number is not working. E-mails sent to them, are not responded. Kindly help in this matter.

I tried to book two 3a tickets twice of 03129 kolkata alipur duar special train dated 30/04/2017 on 19/03/2017 from my wife's irctc account. Both times rs. 2271 have been deducted from my sbi bank account, but ticket was not booked. I would like to know when i will get my money refunded to my account. Screenshots of the transactions have been attached.

Thanks
Krishnendu nath

Cancelled four tcks but shows returned to bank in bank coloum it shows paytmsdk i have not done through paytm i have done payment by debit card till now i didnt get the amount in my bank why it was showing like this i have cancelled the ticket on 1st march and 6 march already 15 days over till now i didnt get money back i also sent email stating about this to [protected]@irctc.co.in i have got the complaint number but didnt get the money back

I have booked an e-ticket on 14/03/2017 whose PNR no. is [protected].After that i cancelled it on 14/03/2017 but the amount i.e 1515 has not been refunded into my registered bank account.
I request irctc to kindly refunded my money quickly
i also give my bank statement to irctc.

transaction id = [protected]
refund id = [protected]

MOBILE NO = [protected]

Name - 'Suryaprakash irctc user id - Yendapalli63 mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@mail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Hello sir/madam,

This is to inform that today morning @11am I tried booking tatkal ticket but it was unpleasant experience. The server was showing message " You are permitted to book only 2 tatkal tickets between 10am and 12pm per IP user" continuously during tatkal booking period; Even though I didn't made any bookings beforehand.

I would like to request you to please fix this issue as soon as possible.

Pnr no: [protected]
Nehal shah:[protected]
No resolution has been provided till date. I had first complaint on 26th nov and again second complaint on 18th mar, but still no resolution. Today i received a call from number [protected] stating they are calling from irctc.. They said they would refund me 1120 for my two tickets and he asked me to give my kotak bnak acc no nad crn no. I was not comfortable to share my account details over a call to some unknown person so he said speak to office and dissconnected the call. Is this the way the people from irctc talk to client..

I need my refund of the amount before my journey or it would be very promising for each one.

Sir,
I have booked four nos. Reservation on[protected], guwahati to sealdah train no.15658, two nos. Senior citizen & two nos. Female. Your booking department booked only one side lower birth to one female candidate only.

We are two nos senior citizen allotted one upper birth and another is middle birth but at time of booking lower birth was available.

I hope you will consider the matter and do the needfull.
Pnr no. [protected] dated :[protected].
Tranc. Id [protected].
Satyajit barman age - 63 — 37mb
Susmita barman "- 52 38 ub
Sankar p sarkar" - 62 40 su
Rina sarkar " - 55 39 sl thanking you,

I have made an transaction through IRCTC website in which the payment has been deducted from by bank account but the ticket has not been booked. The transaction ID has been enclosed herewith for your ready reference (Transaction ID - [protected]) Dated 17.03.2017 Amount - 306.21 Mob number - [protected]
(Previous correspondence Ticket number - IRCTC # 5392087)
kindly refund back the deducted amount in my bank account

I am not to log in, bcoz i forgot my id & password i have registered my 2 contact numbers bt both id & password i forgot plz help me i have mail many times
Contact Number 1) [protected]
2) [protected]

Email id i think
[protected]@gmail.com
[protected]@gmail.com

Am not able to make new also
Its reflect already had number
Plz help me out

I booked a ticket on 31 January through irctc. but transaction failed and Rs. 3501.50 deducted from bank . I called customer care no. for following issue to refund my money and they told me please mail your bank statement and failed transaction details.so i mail a pdf format of bank statement and screen shot of failed transaction as proof.
but they did not refund my money till the date. i want refund .

user id - bike4714
txn details - [protected], [protected].
DEBIT CARD - PNB
Amt deducted - 3501.50

I can booked rail ticket at[protected] tran Id : [protected] but booking fail and I not got rail ticket & deduct money from my card in your pay tm solution then i can complen in irctc & they shoud refunded by detali bank name paytmsdk for tra ID :[protected] Dt.[protected] but till toiday i cant any amout in my bank account or paytm paas book so ple.as soon as posible refund my amout...

Dear sir/madam,
I had booked a ticket from buxar to new delhi journey date 23.04.2016, but the train got late from more than 12 hours. I had filed the tdr on the same day at 23-apr-2016 09:43:58 hrs. The status of tdr showing cr repudiate.
I was waiting for the train but the train got late so much so i have filled the tdr. Please help me on this becuase nearly one year is passed but i had not received the refund. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
Pnr: [protected] transaction id: [protected] date of journey: 23.04.2016, ticket amount: 870.0 tdr filing date: 23-apr-2016 09:43:58 hrs, tdr zone : northern railway (Nr)

Regards
Shashikant pandey

Good day, i have booked train tickets on irctc mobile app on 22.02.2017 & 11.03.2017. On both these occasions my tickets haven't been booked but my bank account has been debited for the ticket charges.in this case, i contacted irctc customer care on the very same day, and heard it will be returned to your bank account in 4-5 days. But still i haven't received both the refunds and even i confirmed with my bank and they also confirmed there is no reversal from irctc to your account.in this case i made a repetive calls to customer care but no one bothers to pick the call. Even i tried via e-mail but no response and even through twitter also no solution to the issue.

Details of transaction:

1. Date-22.02.2017
Time-23:11:15
Transaction reference-[protected]-[protected]
Transaction amount-566.50 inr

2. Date-11.03.2017
Time-12:45:46
Transaction reference-irctc-pay tmsbipgin
Transaction amount-709.39 inr

Passenger name-pradeep kumar. M. S
Ct no +91-[protected]
Email id - [protected]@gmail.com

Sir,
I have booked the online ticket of amount rs.1000 two times means rs.2000. Every time money is deducted from account but ticket was not booked. I have complained by mail but no action taken yet.
Please take action as soon as possible and debit my ₹2000 to my account.
Details-sbi atm card no [protected]
My gmail is [protected]@gmail.com
Phone no. [protected]
Card holder name - niranjan singh

Food order no. 759605 in train 12058 dated 14032017 was not served. PAyment was done online in advance at the time of ticket booking.
I was travelling via Jan SHatabdi from Chandigarh to New Delhi. Water bottle & breakfast was book to be delivered on my seat via ORCTC catering. To my surprise there was nobody who could be approached for the same in train & nothing was served till I reached Delhi.
Indian govt. is fooling ordinary traveller & cheating with us and galloping our hard earned money

I am regular user of IRCTC to book my ticket and we used to get the option to opt for insurance as 'Yes' or 'No' but nowadays there is only 'Yes' option available which means we are forcefully sold the insurance against our will.

It says 0 Rs per person however 0.92 paise is charged. Attaced is the image.

Kindly immeditaly advise and action against this.

Sir, i have booked food from irctc online and paid in advance but they have not provide food even after talked with their vendor mfc at allahabad. We are travelling with small children. They was very hungry and after a long wait they slept without food. Kindly take a strict action and refund soon.
Shivani (Mona)
C/o sanjeev kumar
Cell no. [protected]
Pnr [protected]
Train no.12801 dated 12/03/2017

I also deposit rs. 900 my IRCTC account on 26.02.2017. When I want to transfer money for ticket booking thru IRCTC ewallet, then show me the balance is 0.00

Then I'm mail IRCTC customer care. they give me a ticket no. 5245460

They are said that your debited amount deposit your account 7 working days. But, no amount credit my account. So, when i call next time IRCTC help line number they give me a account statement.

I attach a account statement, please solve the issue.