Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Why parking charges are so high at RailwayStations. I am from Gandhidham(Kutch) last tym i paid Rs.20 and this time it is Rs25. I don't think government charge this much amout. The person was also very rude and I don't think it was railways employe.. no railway dress no ID card nothing..he just asking for money only...Please Take action... and if this price is true then drop prices.

Dear sir, today I search in Google about irctc rate card and shocked how heavy amount charge from passenger it is almost double and in packing item 10 to 30 % more, Indian rail take only 57 % from us against total fare cost, how can they allow to charge extra in catering contractor, required strict action to avoid the corruption and stop the black money. I m paying 120 for veg thali, 10 for tea eyc

I have selected the preference of 2 lower berths and both in same coach.
The booking got confirmed with 2 upper berths without showing any warning or without asking for my confirmation.

I would like you to cancel this booking and provide me full refund as it is an technical issue in your website.

I tried contacting the chennai customer care, but there was no response.

1:- berth preference is checked by the system and, if available, is
Allotted. If the seats are not available according to berth preference,
Other seats are given to the passengers.

2:- reservation choice as mentioned below: "book only if 1 lb allotted",
"book only if 2 lb allotted", "book only if compact accommodation allotted" is meant for those who do not want to book the ticket if the desired seats are not available.in
This option after making payment, if it is found that lower berth or compact accommodation not available then system will give two options:-

Yes:- book ticket without any choice “book any”.
No:- ticket not booked with your choice.

I am aware of the steps already. I booked tickets previously.

This time during my booking, i was not given the choice of

Yes:- book ticket without any choice “book any”.
No:- ticket not booked with your choice.

This could be due to a system behaviour issue. I am sure, i would have selected 'no' if the message was shown to me as my parents are 60+ and can't climb up to upper berths.

Hence, i request you to assist me to resolve this issue by one of the below explained options:

Option 1: cancel the booking and refund my money as there was a technical glitch in your system

Option 2: please file dispute for this transaction, so that i get benefited

Hi, i cancel my ticket on[protected] whose transaction id is [protected], refund id is [protected], and refund date is[protected], but in my account amount is not transferred, i already mail for this issue atleast thrice but i didn't get any solution, not even a mail. I also tried to contact with my respective bank they also didn't respond in any way, not even by phone or by mail.

My PNR [protected] - Mysore Express
I traveled from Trichy to Bangalore on[protected].
Air conditioning was not proper and we were sweating. Even Fans were not working. Such a worst service provided in this train. It is a recurring issue.
Toilets were shabby and nobody can use it. We are charged Rs.1075 for booking 3A ticket in Tatkal. But this is the quality of service you are providing.
Please take suitable action and help us to get better services.

Pnr no. [protected] . I filed TDR. But amount not received after 90 days. TDR status show approved amount on February months. But not received amount. TDR status see on site TDR approved on website (refund.indianrail.gov.in) I see this site my amount is approved on date 30.1.17 and pay order date is 2 February 2017. But no amount will be credited in my account.

I was supposed to travel by train number/train name: 12003/ljn swran shtbd on 01-jan-2017 however i had to cancel my trip as the train was running late by more than 10 hrs. I filed tdr on 02-jan-2017 01:28:46 hrs when i got tired of waiting for the train. It has been more than 2 months, the tdr status is still showing "cr registered" and the amount has not been refunded.

Please see below details and help me in getting the refund.

Cancellation id: [protected]
Pnr number: [protected]
From: etw
To: ndls
Date of journey: 01-jan-2017
Tdr status: cr registered
Tdr filing date: 02-jan-2017 01:28:46 hrs

Hi,
My account is suspended, don't know why. I am using this user id for railway ticket booking for last 3-4 years now. How come suddenly you suspend the account without any prior notification? If you need, i can provide you my aadhaar card number or any other identity proof to reactivate my account. I ma not even able to create a new account as i have only one email and mobile number and both of the are already registered. Don't trouble customers. I kindly request you to help resolve this issue as early as possible.

I am using this email id and registered mobile number for last 8-10 years. Pls help to re-activate my account.

User - reshamr
Email - reshama. [protected]@gmail.com

I have purchased five tickets from Berhampur to Jolarpetai by Train No.22642 SHM-TVC Express for 6th March, 2017 which was not confirmed and remain as Waiting List. Hence tickets were cancelled by me on 5th March, 2017, The IRCTC status shows that the amount of Rs.2270/ has been credited but is not recorded in my account.
Hence, it is request to look in to the matter and persue the credit of that amount in my account earliest possible.

I cancelled 2 e-tickets from irctc website on 26 feb 2017 in website refund status of the status show “refunded” but i not received refund amount.
1st ticket details
Txn id: [protected]
Cancellation/refund id: [protected]
Pnr number: [protected]
2nd ticket details
Txn id:[protected]
Cancellation/refund id: [protected]
Pnr number: [protected]
I mail to irctc but no reply
Irctc ticket number: #5358858

Sir, i booked one ticket on 04/02/2017. And 357 rupees deducted from my account the travelling date is 17/02/2017. Sleeper class ticket from kurnool to mysore. The train number is. I cancelled the same ticket on 15/02/2017 just moment i got the message "290 rupees wil be deducted to your account", up to now didn't refunded to my account.
Kindly, check & refund the amount to my account.

Pnr:[protected], train:12976, doj:17-02-17, sl, krnt-mys, dep:03:43,
Shafeek, rlwl 11,
Fare:350, sc:0.0+pg chgs

My money on my cancelled and failed tickets has not been refunded by IRCTC since 12 days .I even mailed them and contacted them as well but no response . Following are the PNR's of my tickets :-
[protected] (train no-01170)
[protected] (train no-05116)
[protected](train no-12951)
[protected](train no-14014)
[protected](train no-12952)
[protected](train no-12109)
My almost 20, 000 is stuck please do resolve the issue as soon as possible.

Dear Sir/ Madam,

This is inform to you that I have booked a E- Ticket from Nizzamuddin (NZM) to Kopargaon (KPG) on 4th March 2017 and the date of journey was 20th june 2017 .
My transaction id is - [protected]. Due to some unknown reason transaction failed but amount RS - 7954.47 was withdrawn from my PNB account.

therefore I requested to you kindly refund the deduction amount into my PNB account.

Dear sir,
I got one berth reserved in sleeper from kanpur to Itarsi for 18 th march2017, from PEETABARA PEETH RESERVATION COUNTER, DATIA, M. P. Unfortunately the ticket got lost and when I went to reservation office on 8 th March for locking and getting a duplicate copy of reservation I was informed that Ticket has already been cancelled by someone at 15:07pm on 7 th of March 2017 at PKRC.
It is recklessness of Railway department that without verification of the address and contact no.how can a booking clerk cancel the ticket.
Now the problem is without ticket how can I travel.I am suffering from mental harassment and financial loss as well .please look into the matter and get my money refunded, so that I can book another ticket .
An instant and positive response will be appreciated in this regard.
Thanking you in advance .
Passenger's name- Shirish Agnihotri
Address -114, Kalyanpur, Kalan, Kanpur 208017
PNR NO.-[protected]
Date- 18th March, 2017
Age 47yrs
Male

Sir
I tried to book tickets to ooty from mettupalayam for 6 persons
First the money was debited but the tickets were not booked
Then i tried this several times same happened
Then i tried for 2 persons and the tickets got booked
Please refund my money which the tickets are not booked but the money debited
I have attached the transactions page made by my net banking
[protected] E VINOTH
Mob no [protected]
Total Debit: 1206.5 Total Credit: 0.0
NO
NARATION COD DEBIT CREDIT BALANCE
09-MAR-2017 PAYTM-[protected]-
[protected]@558043
TRF 191.50 2523.62
09-MAR-2017 PAYTM-[protected]-
[protected]@558334
TRF 71.50 2452.12
09-MAR-2017 PAYTM-[protected]-
[protected]@577695
TRF 191.50 2260.62
09-MAR-2017 PAYTM-[protected]-
[protected]@578398
TRF 191.50 2069.12
09-MAR-2017 PAYTM-[protected]-
[protected]@578745
TRF 71.50 1997.62
09-MAR-2017 PAYTM-[protected]-
[protected]@579158
TRF 131.50 1866.12
09-MAR-2017 PAYTM-[protected]-
[protected]@580408
TRF 71.50 1794.62
09-MAR-2017 PAYTM-[protected]-
[protected]@580863
TRF 101.50 1693.12
09-MAR-2017 PAYTM-[protected]-
[protected]@581015
TRF 71.50 1621.62
09-MAR-2017 PAYTM-[protected]-
[protected]@581229
TRF 41.50 1580.12
09-MAR-2017 PAYTM-[protected]-
[protected]@581363
TRF 71.50 1508.62

Sir, I have booked a ticket from Nagpur to Jaipur on 12.03.2017 in Anuvrat Express, Train no. 22631 for 3rd AC. A Ticket was issued to me vide PNR no. [protected] and this ticket for four persons of my family, one male of age 57 and three ladies of age 52, 29 and 26 respectively. I have been provided middle and upper berths for this transaction in spite of a sufficient number of berths for 3rd AC were available on that day and my preference for all the lower berth was ignored. I have not been provided at least two lower berth. Sir, my mother-in-law is suffering from some diseases of old age and two twins kid of age of 22 months will also to travel with my wife and sister-in-law.
it is very difficult for 3 female member along-with twins kid of my family to travel a long distance from Nagpur to Jaipur with these middle and upper berths. Please provide me 3 lower berths/side lower berth for a comfortable journey.

I have canceled my train ticket on 5th Feb 2017 and it has been more than 35 days, I have not got any refund yet. I am getting false excuses from them but nothing has been happening yet.
My ticket details:

PNR: [protected]
Pune to Latur (11th Feb) - 2 Passengers
IRCTC tkt : 5233378

Please help me get my refund of Rs.1130 back to my account as soon as possible.

I submitted order of two veg meals online through IRCTC APP, for supply in 22863 HWH to YPS Ac express in AC 1st, class Coach H/F/ 15& 16. order was given on12th March, 2017 at 12:06 hrs The order was confirmed by SMS. order nos were[protected]&[protected]. On the date of journey on 13/3/17 I called. IRCTC helpline 1323 and learnt that the order will be supplied at Kharagpur station.
But at Kharagpur Station nothing happened.. When the train left Kharagpur Station I rang up the helpline and was replied that they will call me back afte r enquiry. when Balasore came I rang up again and learnt that the order has been cancelled due to Holy.
Now due to this irresponsiblity myself (75) and my wife(65) has to fast entire day.
Please take suitable action.

When we booked tickets through online the amount was deducted not tickets were not confirmed, at that time getting information like "sorry try again". Last week I lost RS 2000/-. Please let me know how can I get back my money. Previously, I got the same problem, at that time I neglected because it was small amount, not now it was RS 2000/-. I tried to complain on the site itself, but I couldn't found any complaint box....

I have been sending email and trying to contact customer care of IRCTC for more than 2 months now. Everytime i send an email i get a new reference no.

My account got locked and when i tried to get it unlocked i got to know that the email id i had given during registration was my company id. I have left the company 10 years back and no longer have that id active. I requested the customer care executive to change my email id for which they asked for proof of my ID. I have shared the same via email. My account is still not unlocked. I even tried to create a new account but since my phone no is already registered am not able to do so. I need your help at the earliest.

Reference id - 5017330