Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Recently I travelled in train pune-gwl express no. 11102 on 12/03/17. I had my reservation in 3AC class, at night i slept keeping my luggage under the berth, when i woke up in the morning i found my bag totally ripped of and have holes every where, i found there were mouses in the train, they have eaten all my eatable items in my bag also they tear my clotes off and damaged my belongings in the bag that costs me around 2500 rs. Such kind o[censored]nhygineic, uncleanliness is intolerable espicially in AC compartment, I want solution for that as a refund of something else.

The issue is serious and if i won't get solution for that i will put my complaint to higher authority or even more.

Regards
Arnav

RR REFERANCE NO GHYRR699864, date of booking 02/02/2017. I was in guwahati dormitory on 3 march night. I experience lots of mosquitoes inside the room. Although the room was clean still lots of mosquitoes was there. Other passengers also faced same problem. I contacted the retiring room incharge. He said that there is no facility available to remove mosquitoes. Kindly look into the problem.

I booked an i-Ticket from IRCTC on March 4, 2017 with PNR number [protected]. The journey date was on March 10, 2017. On March 8, 2017, I received an email from [protected]@irctc.co.in that ticket could not be delivered due to "incomplete address, no service area, house locked, no such person available". Even though neither the address was incomplete nor the house was locked as I gave my office address and also my registered number is working 24*7, I received no such call from any courier agency. Yet I immediately responded the mail giving my office address and mobile number again. Despite this I didn't receive any call from courier/IRCTC until afternoon of March 9. Then I again emailed [protected]@irctc.co.in requesting for some contact number of courier company. Then they replied with a contact number of a person named Shashidhar from overnite courier. I talked to him and he assured me that I'd received the ticket by 11:30 am of March 10, 2017. But no one attempted to deliver it within time. Since then I tried to contact Shashidhar almost 30 times but he didn't picked my phone nor he called back. After being very desperate I sent an SMS to him requesting him to give me the number of the delivery boy. He replied me with some contact number but as usual No one picked the phone even after 10 full call retries. I again tried to call Shashidhar and sent an SMS to him but he never didn't replied. When I received no reply, I tried to contact IRCTC customer helpline. After 6 retries I could call helpline number but amazingly the customer representative told me to cancel my ticket. I told him if I didn't received the ticket how can I cancel it, she replied me to go to some railway counter and get the ticket issued by showing some ID and then cancel it. When I asked her to transfer the call to some senior executive she disconnected the call. After around 4 pm on March 10, 2017, someone called me that he had just received the ticket for delivery to me asking my address. But when I told him the office address, he replied that he couldn't deliver to my address as that was "No Service Area" for his company and told me to collect the ticket myself. I told him my inability to go so far and requested him to deliver the ticket by 6 pm as the train was at 10 pm but it was vein.
Finally the person for whom I booked ticket couldn't get the train just because of all this drama.
My questions to IRCTC:
1. If you people could not commit the delivery of i-ticket on time why are you even continuing the service: to waste money and time of public??
2. Do you people how I felt being tortured by two full days by continuously wasting my time by calling courier representatives and emailing IRCTC just to get the ticket delivery which you people committed and I had the right for it??
3. Why do IRCTC handled the ticket to a courier company which has my office address marked as "No Service Area"?? Did you people not know the urgency of the ticket??
4. What kind of dumb and rude people you hired for customer care service who even don't know how to talk to customers?? What a funny solution the customer representative told me for my complaint, "Go to railway counter get your ticket issued by showing ID card and then cancel it!!!"
5. Who will take the responsibility for all the mess happened to me, for money wasted in ticket, my time, my money wasted in all calls and above all the inconvenience of the person who couldn't go to home in this festive season??

Please take serious disciplinary actions to courier company, customer representative. And give me compensation for all the wasted money.

Thanks,
Vivek Gupta

Sir I. Have been booked Tatkal tickets from Guntur to Kazipet in cc for 3 members amount 1690 as been deducted from debitcard But tickets are not booked of date 12 march2017 sir pl. refund back my amount I have been booked tickets from irctc app Re: [IRCTC #5352316] E-Ticket sir pl. solve my problem there is no pnr number nor any transactionid. Provided

I have been booking rail tickets online since last so many years on desktops for which I am having one account. After I downloaded IRCTC Rail Co. App on my mobile and set my pin and booked a ticket, my ACCOUNT with User ID "sunil28jun" was being shown as suspended and I am not being allowed to book any ticket.

I registered a complaint with [protected]@irctc.co.in vide my mail dated 10.02.2017, with detail of my USER ID. The complaint was forwarded through my registered email with IRCTC. I wasn't assigned any ticket ID. I followed up with mail dated 13.02.2017. After this I was assigned ticket ID [IRCTC #5145144].

After no action or communication from [protected]@irctc.co.in, I followed up with mail dated 15.02.2017. I was again assigned ticket ID [IRCTC #5161342]. I talked on phone to customer care who advised that problem shall be rectified within 24 Hrs.

After no response / action, I mailed to [protected]@irctc.co.in on 16.02.2017, and again I was assigned a ticket ID [IRCTC #5175909].

As my problem was not being rectified I talked to customer care executive Urmila Dixit on 26.02.2017. She heard my problem and forwarded my mails to concerned departments with a copy to me. She had assured rectification of my problem within 24-48 Hrs.

But when even after 48 Hrs my problem was not rectified I talked to customer care on 02.03.2017, who again advised me to mail at [protected]@irctc.co.in. I mailed and again was assigned ticket ID [IRCTC #5276255].

After so many mails and follow ups, till 12.03.2017 my account is still showing suspended.

Since their is no other option of rail ticket booking online other than IRCTC, I am left with no option. I am seriously thinking of indulging in MALPACTICE i.e opening another account that shall be fake as IRCTC site will not allow me to open a new account with my actual phone number and actual email ID which are registered with my existing account.

What should i do wait or open a new account. Kindly HELP

Your WL Tkt Cancelled. PNR,
[protected], Amt 185 will be refunded in your account.

it is credited to some other account other than the one from which the ticket is booked.
I made a complaint Indian Railways-CD: Your complaint has been registered with complaint no. W/SC/HYB/[protected]. We'll get back to you soon.

While tracking it shows no complaints pending neither the refund is credited to my account

In the case of non booking of ticket in railway and Payment was deducted.it was refunded later, however the service charge amounting Rs. 11.50 which was also taken was neither refunded by bank or IRCTC. This is unjustified because without booking of ticket customer has to pay service charge. Please do the needful.and reply to my email id -shrikant.[protected]@gmail.com

Mob- [protected]

Today at 11.10AM, I tried to book a ticket for my wife's (DHANALAKSHMI N) travel from Bangalore to Chennai in train No.. 12658, CHENNAI, MAIL twice. . Both time, Rs. 367.45 has been taken from credit card, but ticket has not been booked. Because of this, my wife experienced lot of problems. The amount Rs. 2 x 367.45 = 734.90 may kindly be refunded to me immediately.

With regards,
NAGARAJU. A,
[protected]

The vendor is NOT SELLING approved drinking water which is Rail Neer in this train. Right from CSTM (where we boarded the train), they kept on saying that their Manager has informed them that they have run out of water.

Then I asked for the complaint register and they refused to give it.

Then I complained to the TTE, in whose intervention I got one bottle of Rail Neer.

But this did not stop here, again they started to sell other brands of water other than Rail Neer.

When I again raised the matter up with the TTE, did they sudden bring the whole bucket filled with the approved Rail Neer.

The above therefore proves that they always had Rail Neer with them, that the Vendor led by the Owner of the Company and its Managers are CHEATING the Customers and Indian Railway and therefore pray that they should be legally prosecuted and jailed for the above offense.

Irctc website and service both sucks as before - No improvements !!!
Idk what the heck Incharge is doing if any one want to travel and it's urgent he can't get just one ticket if he tries in tatkal it goes in TQWL in just Four minutes .I don't know who the hell is so fast.Tatakl booking time is 10am In first two minutes the **** server of this site doesn't and after two minutes all available seats changes into TQWL ..just one word the f_____ you "IRCTC". I have never seen such a **** thing in my life!

I have booked an e-ticket from IRCTC to travel on date 19/10/2014 via PNR no [protected] on 12361 ASN CSTM SUP EXP (whose Sch. Dep. was 19/10/2014 19:45 hrs.) which was late more than 3 hours and actually departed on 20/10/2014 11:10 hrs. I filed TDR at 20/10/2014 09:48 hrs. Firstly CR refund only half amount stating below the status of my complaint. With reference to complaint no. W/CR/BB/[protected] it was mentioned that "As per record available in refund menu, A Sahu has travelled as per Electronic Deposit Receipt(EDR) and B Sahu has not travelled as per EDR. Hence as per rule only 1 passenger is eligible for full refund due to train late for more than 3 hours." The train (12361 ASN CSTM SUP EXP) actual departure was 20/10/2014 11:10 hrs. and the train (12321 HWH MUM MAIL) in which I have travelled on the same date (20/10/2014 12:40 hrs)
with PNR no. [protected]. I have got only half of the amount refund (Rs. 2140/-) whereas I have got approval for refund (Closing statement of my complaint no. W/CR/BB/[protected]; on website www.coms.indianrailways.gov.in, ) The closing statement of my complaint was "An amount of Rs.2140/has been arranged as refund through PO 305103 dated 10.08.16 against PNR [protected] to IRCTC for
arranging on line credit to party."But yet I haven't got refund of my rest amount.

Hello Sir,

Please find below the details of cancellation:- Here they are showing amount refunded, but i have not yet received the amount

I have already mailed 4-5 times to IRCTC all time getting new ticket ID. but but i have not yet received the amount.

My last ticket ID [IRCTC #5221481].

Transaction ID:[protected] PNR No [protected] Train No./Name:12649 / SAMPARK KRANTI
Date of Journey:17-Jan-2017 Date Of Boarding:17-Jan-2017 Class:SECOND AC (2A)
From:JHANSI JN (JHS) To:H NIZAMUDDIN (NZM) Boarding:JHANSI JN (JHS)
Resv Upto:H NIZAMUDDIN (NZM) Quota: GENERAL (GN) Date of Cancellation:02-Jan-2017 11:42:43 HRS
Ticket Type: E-ticket Cancellation ID:[protected]
SL No. Name Age Gender Status Cancellation Date
1 Yogesh Singh 27 Male Cancelled 02-Jan-2017 11:42:43 HRS

Refund Details
Refund Status:REFUNDED Refund Date:04-Jan-2017 Refund Amount:785.0

I am requesting you to please look-after that matter arrange to provide my amount in my account.

Regards,
Yogesh Singh

email. [protected]@gmail.com
Mob no. [protected]

Pnr [protected]
Traveling from Vishakapatnam to Hyderabad by train no 18509 . Ordered veg biryani from the pantry car. As per waiter, it was rs100/-. Had doubt and asked for price menu. Replied he does not have it and the manager has it. went to pantry car and asked for it but did not receive it instead was offered free food. I insisted for the rates to be displayed in the car. Later he showed the chart which was supposed to be displayed. To my surprise it was 55Rs. Now when is asked what is this difference for? He plainly said that he cannot prepare this for Rs 55 and also have to meet other expences . Now the question is How much does this Caterer make? How much extra amt does the passenger have to pay for the food?
Request IRCTC to make it mandatory to display the price meenu in every coach so that the passenger are not looted.

It's been more than 20 days I have cancelled 4 tickets, and I am still waiting for the amount of 3 tickets to be credited back to my bank account.
I have send multiple e mails to care @irctc.co.in, with the bank account statement.But there is no reply from Irctc side.
I am sending you the images of account statement and tickets.The same has already been forwarded to Irctc but there is no reply from the other side.

I was booking ticket for myself for the rajdhani 12957 from ahmedabad to new delhi for 14th of march. 2187 indian rupee got deducted from my account but ticket did not got booked on 08/03/2017. i request you to solve this problem as soon as possible.

NAME : MANIKANDAN T
AGE : 21
GEN : MALE
DATE OF JOURNEY :08/03/2017
ACCOUNT NUMBER [protected]
transaction id :IRCTC Dir/[protected]/[protected]

Yesterday 8 march i was booked 1 ticket 3times o[censored]jjain to bhopal train no 19711
My amount was deduct 3 times but always boking failed
So where is my money
Paytm wale is also saying plz contct
Where is my money and where i get money
I m very small person plz refund my money
I m doing online payment thru paytm wallet
Plz give my money on atm or on my account
Plz contact me i

Hi,

I booked train ticket in irctc.co.in website on 08th March, 2017 under the Transaction #[protected]. I use the Paytm net banking option to process my payment.
The transaction got failed and the ticket was not issued but the amount Rs. 6401.50 got deducted from my Indian Bank account. Kindly arrange for the refund of the same amount and advise me for further course of action in this regard. Please note that I do not have any Paytm account and I did not do any transaction through Paytm before. Therefore, kindly refund the same amount to my Indian Bank account.

Thank you.

Regards,

Sathis Kumar S

Sir
I, Rahul sahu, had booked a ticket for my sister Miss Swati Sahu, the date of travel of which was 3/1/17 from habibganj station to nizamuddin station with generated PNR number [protected], but the train was running late by more than 12 hours, so I filed TDR for the same ticket due to late running of the train on 3/1/17 itself way before the departure of the train from habibganj station, but till date I have not received refund of the above ticket costing Rs. 1565.
Sir kindly look into the matter and do the needful
Thanking you
Regards
Rahul sahu

Sir Sihora road railway station cycle stand vender is taking 3 times extra amount declared by the railway. He also take a advance amount without any receipt. No body is taking a action against him because he gives a money to them. We have also complaint in your twitter account and Sihora station but there is no any response till now.

Sihora up downers sangh

I booked ticket from my IRCTC account by using SBI net-banking for 3 people in one ticket. IRCTC Commission deducted twice with same narration. This is not a good practices to loot customer. For more detail, have a look in added photos.
Hope my extra amount will be refunded soon with proper action taken against them.
For more details write me to [protected]@gmail.com