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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 278

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J
joseph v
from Pune, Maharashtra
Mar 6, 2017
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I have Cancelled my ticket with PNR Number: [protected] on 9 February 2017. The refund amount of Rs. 4740 is not refunded yet.
Sent email to [protected]@irctc.co.in on 01 March 2017 and on 02 March 2017 with ticket ID [IRCTC #5269115] and [IRCTC #5274833] respectively.
the ticket is booked on 31 January 2017 and cancelled on 09 February 2017.
screenshot of the statement of account is attached below.
Name: Bijo George
email: [protected]@gmail.com
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    B
    balaji690
    from Warangal, Telangana
    Mar 6, 2017
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    Address: 500056

    Dear Sir

    Pl. look into the attached screen shot which claims that my unfinished ticket transaction money is refunded where my money has gone from my bank account by but ticket was not done due to some technical error.

    When I checked with my bank account, it has not been reflected. Kindly do the needful please.

    Regards and thanks

    Balaji CS
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Feb 28, 2017
    AVADHRAJ JAISWAL's response
    railway book ticket not allowed suspended
    pls active my irctc account
    My IRCTC account has been deactivated so im not able to login to account. When I am trying to register a new account it says "irctc login mobile number AND email entered is already registered" .
    LOGIN ID :Adj123
    PASSWARD : [protected]@123
    MOBILE NO :[protected]

    Regards,
    Avadhraj Jaiswal
    [protected]
    A message printed on my Ticket that
    "are you aware that 43% of your fare is borne by the common citizens of the country?"

    what the mean of this sentences.
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      S
      Sa Sha Sarma
      from Mumbai, Maharashtra
      Mar 5, 2017
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      Address: Mumbai City, Maharashtra
      Website: IRCTC.in

      When reservation for a couple, especially husband and wife been made online, why the consecutive bearths are not allowed?
      Everytime we travel, why we need to beg other passengers to adjust with our allocated reservation somewhere else ??

      Though the booking time online is same, and from the same account reservation been made for duo, when we can't travel together in the journey being a family, what's the use?!!!

      Please amend the software of seat allocation!!!

      Thank u.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      My account has been suspended for a month. I don't know the reason. Please inform me the reason. Help me to reactivate my account.
      At panipat Railway station, at 6:10 pm railway tea venders giving normal tea at price of 10 rs instead of giving at rs. 5.
      If customer oppose, they fight with customers.
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        A
        akshzen
        from Gonda, Uttar Pradesh
        Mar 5, 2017
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        Address: Kota, Rajasthan, 324006
        Website: Irctc.co.in

        Dear sir,
        My user Id is akshzen and mobile number is [protected] . I entered wrong email by mistake in user registration ..I have to requested you to correct my email [protected]@gmail.com ( wrong email ) to [protected]@gmail.com (correct email)
        I apologizes for the mistake I did ...kindly request you to change my email in your system please
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Dear sir,
        PNR Number [protected].
        Not received 625 ₹. I received 565 ₹
        Please sent me my money refunded.
        My contact number is [protected].
        Thanks.
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          G
          Gopally
          from Hyderabad, Telangana
          Mar 5, 2017
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          Address: 506
          Website: Irctc

          Re: E-Ticket Cancellation pnr[protected]&pnr[protected] rickets cancelled but amount not credited in my bank account transactionid[protected]&transactionid[protected] sir pl. solve my problem tickets booked from warangal to thiruchirapally on Irctc app on 9 Jan2017 all the tickets are waiting list there is no response for complaint posted by email to [protected]@irct.co.in
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Mar 06, 2017
          Updated by Gopally
          PROBLEM SOLVED AMONT REFUNDED THANK U
          Hdp1971 my mob no.[protected]
          When i registered irctc i sumit wrong email id [protected]@gmail.com this id is wrong my right id is [protected]@gmail.com i am not got verification cod so how can i change email id
          I am a long travel passenger. We reserve berth for entire journey and we do not want to share with anyone. People get in from nearby stations and use our berths and reservations compartment is like general now which is frustrating. Please do not allow them to be in reservation coaches.. this is my 3 Rd complaint to Railway. Please take action..
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            H
            Honey9654
            from New Delhi, Delhi
            Mar 4, 2017
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            Address: New Delhi, Delhi, 110044
            Website: IRCTC

            Hello, someone is using my IRCTC account, someone has changed my mobile number, Please allow me to create new Login Id, so kindly I request to please delete my mobile no-[protected], and my mail id also "[protected]@gmail.com" beacuse if I create new Login ID dusring the time of register, always say "" MOBILE NUMBER ALREADY REGISTERD" same as for my mail id, Please help me out, Please..
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              J
              jayagayathri senthilnathan
              from Chennai, Tamil Nadu
              Mar 4, 2017
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              Address: Sivaganga, Tamil Nadu, 630302

              Dear sir, good day,
              My self create mistaken in my irctc registration by entering the wrong Email ID. Deatail below

              irctc user id - nathansdvk mobile no - [protected]
              Email-- senthil.[protected]@gmail.cim(wrong entered)
              Email-- senthil.[protected]@gmail.com(need to modify)

              kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself.
              Regards,
              Senthilnathan
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                U
                Umang437
                from Mumbai, Maharashtra
                Mar 3, 2017
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                Address: Mumbai City, Maharashtra, 400070
                Website: IRCTC application

                I booked 3 ticket from Mumbai to Nagpur via debit card
                The transaction was not being completed
                So I retried 2-3 times to book the tickets via IRCTC application
                Finally when it got booked my account was correctly debited
                But later I received messages from my bank stating the additional debit to my account for the same transactions extra 2 times
                Kindly look and revert me back
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  anil_joshin
                  from Bengaluru, Karnataka
                  Mar 3, 2017
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                  Address: Chennai, Tamil Nadu, 600113
                  Website: www.irctc.co.in

                  Dear Sir,
                  My IRCTC account has been suspended from November -2016 and there by
                  not allowing me to book any tickets online.
                  But i have Rs. 7000 in my IRCTC e-wallet.
                  Now that money is blocked, neither allowed to book my ticket nor allowing to withdraw my money back.
                  I enquired with the IRCTC toll free number they advise me to mail me the issue.
                  I mailed to IRCTC about the issue in December-2016 but no reply has come from them till today
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    H
                    Hanuman Maddu
                    from Guntur, Andhra Pradesh
                    Mar 3, 2017
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                    I need to update my mobile number in IRCTC login but when I am updating it is getting that mobile number is already registered...Actually ...two years back when i am creating IRCTC login id ... i gave my mobile number and email details...when i click on submit...it keep on buffering for 15 min and didnt generate any user id and password..so i used my frnd mobile number to create LOGIN because when i am giving my mobile number again ..it is saying that u r mobile number is already registered..So pls help me out how to reset that. Now I need to update my original number in my Login

                    My registered email I'd is [protected]@Gmail.com

                    Can u pls provide me the solution for this
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      D
                      Dhirandar
                      from Chennai, Tamil Nadu
                      Mar 3, 2017
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                      Address: Ahmedabad, Gujarat, 380002
                      Website: IRCTC

                      My name is dhirandar i am from coimbatore we were travelling from srr jn to adi jn on 1st march 2017 from shornaur we reached 3rd march2017 morning 8.00am to adi jn by that time platfrom ticket checking officer came to us asked me to show our tickets i showed him 2 online ticket papers and one soft copy window ticket contain 2 female ticket with all id proof totally we were 14 members i showed to the officer with all the pnr no but he refused that thy soft copy window ticket is not valued and he forced me to pay rs 1420 cash against fine chareg he gave recipet wat i am asking to irctc dep wat is the rule one pnr no sms is enough to travel with valid id then why should the officer collected fine from me i want my money back iam sending my pnr no and fine collected recipet pls do repsond as soon as posiable pnr no[protected] contact dhiran [protected] mail [protected]@ymail.com
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Mar 03, 2017
                      Updated by Dhirandar
                      Fine collected for window ticket soft copy

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                        ravijpp
                        from Gurugram, Haryana
                        Mar 2, 2017
                        Resolved
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                        Resolved

                        Address: Kanpur, Uttar Pradesh, 208016

                        Hello sir/ma'am,
                        I have filled a TDR on 10 Dec 2016 . My PNR is [protected] and transaction id is [protected].
                        The TDR refund case has been registered with[protected] on 10-Dec-2016 14:24:49 HRS with cancellation id [protected]. My status is "CR Registered".

                        I want to know how much long it will take to refund the amount.

                        Thanks & Regards
                        Ravi Prakash
                        Jul 15, 2018
                        Complaint marked as Resolved 
                        Process was delayed but eventually money was refunded. Thanks :)
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          A
                          Alkakhushbu
                          Mar 2, 2017
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                          Address: Udham Singh Nagar, Uttarakhand, 244713
                          Website: Irctc

                          Sir/ma'am,
                          I have filled a TDR on 9 January 2017 . My PNR and Ref. No.are [protected] [protected], & [protected], [protected] respectively
                          The TDR refund case has been registered with[protected] on[protected]:01:40.407 & with[protected] on[protected]:58:50.937.

                          I want to know how much time it will take for refund the money.
                          Kindly response soon. I will be very thankful to you for this kind of act.

                          Thanks & Regards
                          Alka Rai
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Dear sir, i have booked ticket on my irctc mobile app but some personal reson we canceled ticket but not credit money at my bank a/c.
                          (1) Refund ID- [protected]
                          PNR no- [protected]
                          Amount- 2320.0 rs
                          I am login my id and check refund status thats showing refunded but not credit on my bank a/c
                          pl.Check.
                          Regard
                          Birendra Bhandari
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                            N
                            Niraj Tiwari84
                            from Noida, Uttar Pradesh
                            Mar 2, 2017
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                            Address: 110067
                            Website: www.irctc.co.in/eticketing/TxnHistory.jsf

                            Dear sir,

                            Today, 02 mar'17 i have booked a ticket vide transaction id [protected] due to slow processing amount double deducted in our bank account.

                            I tried customer care no several time (Customer support at[protected] but line was busy. I there fore request you to kindly intervene on this refund the amount of rs.2128.86.

                            Warm regards,
                            Niraj tiwari
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              ashish5575
                              from Ahmedabad, Gujarat
                              Mar 2, 2017
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                              Website: irctc.co.in

                              I tried to book a ticket on 2 ocassions online at irctc.co.in but the booking failed, however my debit card was charged both times
                              the transaction IDs are: [protected] & [protected]

                              the status clearly shows payment as 'settled' & booking as 'failed' on their site but they haven't refunded my money.
                              even after repeated emails they haven't even bothered to look into the matter or send me any updates.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                M
                                md nazare alam
                                from Kolkata, West Bengal
                                Mar 2, 2017
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                                Website: [email protected]

                                Dear sir/madam,
                                My name is Ms Najre Alam, I was booked my ticket online through IRCTC account 26/02/2017, PNR:[protected], TRAIN:12023, DOJ:27-02-17, 2S, HWH-PNC, Dep:14:05,
                                MD NAJRE ALAM, D11 105,
                                Fare:210, SC:0.0+PG+INS.
                                So I was need important work next day, then was cancel my next day journey planning. And cancel my ticket, I was received ticket cancellation message. 27/02/2017.
                                Your Tkt Cancelled. PNR,
                                [protected], Amt 150 will be refunded in your account.
                                48 hours is completed but till not ticket cancellation amount in reflected in my debited account.
                                So when will be cancellation ticket amount refundable in my debited account.
                                What I think about digital India ...Bole to bulk sheet.
                                Thank you.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  U
                                  unitedraje
                                  from Delhi, Delhi
                                  Mar 2, 2017
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                                  Address: Allahabad, Uttar Pradesh, 230304
                                  Website: PAYTM

                                  Refunded Not Credited

                                  I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then It was cancelled because of not confirmation of ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

                                  Transaction ID : [protected]
                                  Refund ID : [protected]
                                  Refunded Date :25-FEB-2017

                                  Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    U
                                    unitedraje
                                    from Delhi, Delhi
                                    Mar 2, 2017
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                                    Address: Allahabad, Uttar Pradesh, 230304
                                    Website: PAYTM

                                    Refunded Not Credited

                                    I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then It was cancelled because of not confirmation of ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

                                    Transaction ID : [protected]
                                    Refund ID : [protected]
                                    Refunded Date :25-FEB-2017

                                    Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    I m sending my bank account booking date to till date. And sending a mail many a times but no body responsible for that I have a mail to c care of irctc but no geeting resolution. C care is also not supported for many a times transfer to call for seniors. But all types call was disconnected
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                                      D
                                      devjais
                                      from Anta, Rajasthan
                                      Mar 1, 2017
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                                      Address: 225001

                                      Dear Sir
                                      I have made tdr process of one no [protected] train no 11058 from nizamuddin to nasik on station 4th Feb 2017 due train late more than 3 hours and I made my journey by one no [protected] train no 12618 st 5 Feb 2017.
                                      You have rejected my tdr due to party has travelled.
                                      Sir I want to know that how it is possible to travel for a passenger on 2 tickets.
                                      I request in this reference plz check why Railway staff is giving wrong information and return my amount at your earliest
                                      Devendra Mohan Jaiswal
                                      [protected]/[protected]
                                      [protected]@rediffmail.com
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        P
                                        Parimita Roy
                                        from Delhi, Delhi
                                        Mar 1, 2017
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                                        Address: 147004
                                        Website: www.irctc.co.in

                                        I have cancelled the following tickets with Cancellation ID and PNR Number as given below:

                                        S.No. Cancellation ID PNR Number
                                        1. [protected] [protected]
                                        2. [protected] [protected]
                                        3. [protected] [protected]
                                        4. [protected] [protected]
                                        5. [protected] [protected]
                                        6. [protected] [protected]
                                        7. [protected] [protected]

                                        I haven't got refund amount for any of these cancelled ticket in my bank account. Please look over the matter and resolve it as soon as possible.

                                        Regards,
                                        Parimita.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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