Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have cancelled my ticket on 07/02/2017 but till date (08/03/2017) refund has not been credited to my account. I had a several talk with IRCTC's customer executives and mailed my bank account detail on two occasions but nothing improved.

After attempting on several occasion, when I felt first level customer care executive may not be able to resolve my issues, I therefore requested them to provide me the contacts (phone no. or emails etc.) of the Appellate authority in this matter but they refuse to do so.

I am also going to lodge complaints with Hon'ble Minister Shri Suresh Prabhu and also in PG portal regarding such callousness of IRCTC.

Now please look into the issue and confirm my refund.

Indranil Mandal

Cancellation Date: 07/02/2017
Transaction ID: [protected]
Canc ellation/Refund ID: [protected]

IRCTC suspended my account(user id: pvnram) in Sep 2016.
I have been writing to them to check manually what i have done any why they deactivated my account.
They are sending standard answer-- that some auto filling is done.
I did not do any autofilling except standard autofilling allowed in IRCTC which it provides when booking a return ticket.
IRCTC in its efforts to eradicate fradulent customers is ignoring looking at genuinity of customers like me who is following up for renewal of my account.
I do not have alternate mobile number.
What should i do now.
Should i not have the facility to book tickets online just because your robotic systems identified some autofilling (Done by IRCTC and not myself).
I want my account back. I am going to raise this concern till i get my account how long it may take because i have no other option(No alternate Mobile number).
IRCTC should change english from Suspended to deactivate if it is sure it cannot reactivate this account.

We were at the station to board Begumpura at Jammu Station on 5th March'17. My father of 67 years of age was running on the platform while I was accompanying my mother and my 8 yr old daughter. As far as I know if the driver or the guard see a passenger running they have to stop the train immediately. That is why they have been provided with a walky talky.

The guard saw my father but did not stop the train.

We missed our train and then had to board Archana Express for Lucknow due to which we were unable to attend office on 6th March and I even missed my daughter's report card.

The issue is not why we reached late, but the issue is that when its the responsibility of guard or driver to stop the train if a passenger is running, then why did they not do so?

The transaction had been made on 24th February, 2017 for booking a railway ticket from Allahbad(ALD) to Klayan (KYN). The ticket had been booked for 03 person with train no. 11062 (DBG LTT Express) & generated PNR no. [protected] and total fare amount is Rs. 1635/- (Rupees One thousand Six Hundred Thirty Five) but amount deducted to my account is Rs 1703/- (One Thousand Seven Hundred three) which is Rs. 68/- extra from my actual total fare.

I had also raised complain with IRCTC care & they provided me complain no. [IRCTC #5234902] on 24th February, 2017 on same day when I raised complain but till the time they didn't replied with any resolution or clarification with regards to my complain.

It seems like a big fraud from or on behalf if IRCTC as they are deducting amount from customer but didn't providing any tyoe of bill/reciept with regards to that amount.

I booked a sleeper class ticket vide PNR No. [protected] and Transaction ID [protected] a ticket from Varanasi to Ajmer in the Train No. 19408 BSB ADI Exp on 25.02.2017. The Train was cancelled at the last movement without any pre intimation and alternate arrangement.

I and my family faced lot of problem and the journey was completed by road. In view of the same necessary refund with compensation to be paid at an early date.

Name - PRABHAKARAN K irctc user id - prabha95k mobile no -[protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

I have Cancelled my ticket with PNR Number: [protected] on 9 February 2017. The refund amount of Rs. 4740 is not refunded yet.
Sent email to [protected]@irctc.co.in on 01 March 2017 and on 02 March 2017 with ticket ID [IRCTC #5269115] and [IRCTC #5274833] respectively.
the ticket is booked on 31 January 2017 and cancelled on 09 February 2017.
screenshot of the statement of account is attached below.
Name: Bijo George
email: [protected]@gmail.com

Dear Sir

Pl. look into the attached screen shot which claims that my unfinished ticket transaction money is refunded where my money has gone from my bank account by but ticket was not done due to some technical error.

When I checked with my bank account, it has not been reflected. Kindly do the needful please.

Regards and thanks

Balaji CS

When reservation for a couple, especially husband and wife been made online, why the consecutive bearths are not allowed?
Everytime we travel, why we need to beg other passengers to adjust with our allocated reservation somewhere else ??

Though the booking time online is same, and from the same account reservation been made for duo, when we can't travel together in the journey being a family, what's the use?!!!

Please amend the software of seat allocation!!!

Thank u.

Dear sir,
My user Id is akshzen and mobile number is [protected] . I entered wrong email by mistake in user registration ..I have to requested you to correct my email [protected]@gmail.com ( wrong email ) to [protected]@gmail.com (correct email)
I apologizes for the mistake I did ...kindly request you to change my email in your system please

Re: E-Ticket Cancellation pnr[protected]&pnr[protected] rickets cancelled but amount not credited in my bank account transactionid[protected]&transactionid[protected] sir pl. solve my problem tickets booked from warangal to thiruchirapally on Irctc app on 9 Jan2017 all the tickets are waiting list there is no response for complaint posted by email to [protected]@irct.co.in

Hello, someone is using my IRCTC account, someone has changed my mobile number, Please allow me to create new Login Id, so kindly I request to please delete my mobile no-[protected], and my mail id also "[protected]@gmail.com" beacuse if I create new Login ID dusring the time of register, always say "" MOBILE NUMBER ALREADY REGISTERD" same as for my mail id, Please help me out, Please..

Dear sir, good day,
My self create mistaken in my irctc registration by entering the wrong Email ID. Deatail below

irctc user id - nathansdvk mobile no - [protected]
Email-- senthil.[protected]@gmail.cim(wrong entered)
Email-- senthil.[protected]@gmail.com(need to modify)

kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself.
Regards,
Senthilnathan

I booked 3 ticket from Mumbai to Nagpur via debit card
The transaction was not being completed
So I retried 2-3 times to book the tickets via IRCTC application
Finally when it got booked my account was correctly debited
But later I received messages from my bank stating the additional debit to my account for the same transactions extra 2 times
Kindly look and revert me back

Dear Sir,
My IRCTC account has been suspended from November -2016 and there by
not allowing me to book any tickets online.
But i have Rs. 7000 in my IRCTC e-wallet.
Now that money is blocked, neither allowed to book my ticket nor allowing to withdraw my money back.
I enquired with the IRCTC toll free number they advise me to mail me the issue.
I mailed to IRCTC about the issue in December-2016 but no reply has come from them till today

I need to update my mobile number in IRCTC login but when I am updating it is getting that mobile number is already registered...Actually ...two years back when i am creating IRCTC login id ... i gave my mobile number and email details...when i click on submit...it keep on buffering for 15 min and didnt generate any user id and password..so i used my frnd mobile number to create LOGIN because when i am giving my mobile number again ..it is saying that u r mobile number is already registered..So pls help me out how to reset that. Now I need to update my original number in my Login

My registered email I'd is [protected]@Gmail.com

Can u pls provide me the solution for this

My name is dhirandar i am from coimbatore we were travelling from srr jn to adi jn on 1st march 2017 from shornaur we reached 3rd march2017 morning 8.00am to adi jn by that time platfrom ticket checking officer came to us asked me to show our tickets i showed him 2 online ticket papers and one soft copy window ticket contain 2 female ticket with all id proof totally we were 14 members i showed to the officer with all the pnr no but he refused that thy soft copy window ticket is not valued and he forced me to pay rs 1420 cash against fine chareg he gave recipet wat i am asking to irctc dep wat is the rule one pnr no sms is enough to travel with valid id then why should the officer collected fine from me i want my money back iam sending my pnr no and fine collected recipet pls do repsond as soon as posiable pnr no[protected] contact dhiran [protected] mail [protected]@ymail.com

Hello sir/ma'am,
I have filled a TDR on 10 Dec 2016 . My PNR is [protected] and transaction id is [protected].
The TDR refund case has been registered with[protected] on 10-Dec-2016 14:24:49 HRS with cancellation id [protected]. My status is "CR Registered".

I want to know how much long it will take to refund the amount.

Thanks & Regards
Ravi Prakash

Sir/ma'am,
I have filled a TDR on 9 January 2017 . My PNR and Ref. No.are [protected] [protected], & [protected], [protected] respectively
The TDR refund case has been registered with[protected] on[protected]:01:40.407 & with[protected] on[protected]:58:50.937.

I want to know how much time it will take for refund the money.
Kindly response soon. I will be very thankful to you for this kind of act.

Thanks & Regards
Alka Rai

Dear sir,

Today, 02 mar'17 i have booked a ticket vide transaction id [protected] due to slow processing amount double deducted in our bank account.

I tried customer care no several time (Customer support at[protected] but line was busy. I there fore request you to kindly intervene on this refund the amount of rs.2128.86.

Warm regards,
Niraj tiwari