Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

For the below details i have not received refund yet.It is almost more than a month now.

Please find below details:

Issue 1:
PNR number:[protected]
Train no. 12398
DOJ: 06th Jan-17
Reservation status:CR Registered

Issue 2:
PNR number:[protected]
Train no. 12368
DOJ: 05th Jan-17
Reservation status:CR Registered

Appreciating your quick response.

Thanks,
Tanweer

Dear Sir/Madam,

I had booked a ticket from CNB to NDLS journey date 5 Feb 2017, but the train got late from source for more than 12 hours.I had filed the TDR on the same day at 05-Feb-2017 15:41:24 HRS.The status of TDR showing CR Repudiate. I was waiting for the train for 5 hours before i decided to take another train and then I have filled the TDR. Please help me on this asap.
As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
PNR: [protected]
Train No./Name: 12815/NANDAN KANAN EXP
Transaction ID: [protected]
Date of Journey: 05-Feb-2017
Ticket Amount: 2090.00
TDR Filing Date: 05-Feb-2017 15:41:24 HR
TDR Zone: NORTHERN RAILWAY (NR)
Cancellation ID: [protected]
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

I booked the tickets for my two friends in Train NDLS NJP SF EXP(12524) for 8-Feb-2017 from NEW DELHI to SIWAN JN on urgent/emergency basis.
PNR-[protected]
The train departure time from Delhi is 15:05 but it became 13 hours delay and it departed on 9-Feb-2017 at 4 am. Due to immense delay the trip gone to vain and passengers didn't travel.
So I filed TDR against these tickets.
All these all pains, Indian Railway refused to refund the ticket amount.

The trip was not cancelled by wish but it was cancelled due to big delay of 13 hours which totally distressed our program.
Your action for refund will be really highly appreciated.

I have made a complain to irctc regarding refunds but they are not replying anything, I am just getting automated mails with ticket number.

Problem : Train was delayed by more than three hour on the date of my journey and therefore i filled the TDR before 3 hour of schedule departure, But i did'not get the refund

TDR transaction ID : [protected]
PNR No: [protected]

TDR filed time: 28 -Jan-2017 05:55:02
Schedule departure from dhanbad : 28 -Jan-2017 09:05:00

This is to inform you that Toilet is too dirty to use for the train no. 12552 KYQ-YPR express (train journey date 15th Feb) & compartment no. B2. After informed so many times, irctc staffs are refused to clean it. The commode is too dirty & smells foul. Being as a senior citizen, made so many requests, nothing works out so far... This is unbearable as we are traveling for long distance and our seats are near to the toilet... Request you to take necessary action to resolve it.

Hello Sir.

When i have tried login im getting msg "Your account has been suspended"

I have sent an email to activate my account and spoken over phone 3 times, Create almost more than 15 tickets, Still im not getting any response. It has been more 15 days.

I have 550 rs balance in my irctc wallet, that is why im trying to activate the account.

Please activate my account.

Ticket numbers few - 5170058, 5173429, 5039935, 5057708, 4989615, 5073604, 5092499, 5105397, 5113764, 5140010

Thanks
Srini
[protected]
Irctc id : seenu4u_84

Hi,
I traveled on 6th Feb 2017 from trivandrum to Bangalore on 6th Feb on 3rd AC with PNR number [protected], no food was provided on train in the afternoon and evening, afternoon at round 2 when it reached kollam we need to get down the train and get the food again the same circus happened at night 8:30 at Trissur .Not sure why they are not providing any food

The same repeated on my return journey on train 16315 with PNR [protected], normally it was supposed to reach Trivandrum at 9 but it was delayed by 2 hours and till 11 AM we didnt get food and not even tea

Can you please make arrangements to provide food on train as i think is very essential for passengers, i managed with a pack on biscuits but others were not and even 1 person got almost fainted

Thanks and Regards
Deepak

Dear IRCTC,

This is bring you in notice that in Train number 12541 running from Gorakhpur to Lokmanya Tilak Terminus. Date 15/08/2017. My PNR number is [protected].

There is no cleaning in coaches, no bottle holder. Inspire for asking hand towel three times, the attendant dint provided it to me.

The bathroom has no flush, and it's very untidy.

Request you to provide services on above.

I used my mobile number before for irctc login but i do not remember those credentials.. any how i would like to create new credentials. therefore, request to remove/delete my old account which was associated with mob no. [protected] so that i can create new id with above mentioned mobile number.

hope this would be done soon.

Kindly sends the update/communication to this gmail id : [protected]@gmail.com

I booked 3 online ticket using irctc on 28th Nov 2016 and 4th Dec 2016 for train no. 15910 to travel on the date 11th Feb to Gonda to attend my own Wedding Sangeet function. Train got cancelled and i got an sms from irctc about this cancellation on the day of travel i.e. 11th feb at 3:46 AM. After checking the message in the morning, there was complete chaos in the family. As me being the bride and my own brother and sister were not able to attend the function.
Though i don't really expect much from Irctc but if they could have send this message on the day train got cancelled or may be 1-2 days before travel day, I could have made some alternate arrangements. It was one of the life time event for my which i missed due to mismanagement and ignorance of irctc.

Hi Team,
What is the use of TDR, if a person not travelling due to unavoidable situation then he/she may not have time to cancel the ticket before scheduled departure of the train and in that case. How to cancel the ticket? This is completely unfair to expect the person to know if he/she could travel in spite the berth/ticket seat will be allocated to another person.

Sir, my name is ashutosh mishra, my train on marudhar express (14865/marudhar expres). Diverted and train not touching boarding station.
My pnr no. Is [protected]
Transaction id: [protected] train no./name: 14865/marudhar expres pnr no [protected]
Date of journey: 30-dec-2016 date of boarding: 30-dec-2016 date of booking: 28-dec-2016
From: kanpur central (Cnb) to: jodhpur jn (Ju) boarding: kanpur central (Cnb)
Resv upto: jodhpur jn (Ju) quota: tatkal (Tq) class: third ac (3a)
Ticket amount:2820.0 ticket type:e-ticket
I filled tdr but refund not received yet cr registerd status show

I Booked ticket from IRCTC using the PAYTM payment gateway on[protected] using my cousin brother's IDBI visa Debit card but unfortunately ticket has not been booked but ticket amount has been deducted from my cousin brother's account and still he didn't getting any refund . I enclosed all the relevant details kindly refund money as soon as possible.

Regards
Lokesh Dutta
Mobile No-[protected]

My Cousin Brother Account Details
Name-Santosh Dutta
A/C No:- [protected]
Card no:- [protected]
IDBI Bank

I was on my way to rajahmundry from vizag station in S11 coach Of train number 17488
Tirumala express @15february 2017.

I was feeling thirsty so I thought of purchasing a water bottle from railway catering.

It was unfortunate that catering person was selling the water bottle for 20rs which is actually of 15rs.

He was arguing with me and finally I don't have any other option of paying him 20rs.

It may be very small issue but if it happens to some lakhs of co passengers imagine it leads to some crores of corruption in an indirect way.

I don't think I will get justice for my 5rs due from irctc, but make sure it won't repeat for any other passengers.

Jai hind.
Proud to be INDIAN .

Dear Sir,

Amount not credited in my account but my TDR status shows CR Registered.

PASSENGER DETAILS : G BALAKRISHNA
AGE : 25
GENDER : MALE

Transaction ID : [protected]
Train No./Name : 12592/GORAKHPUR EXP
PNR NO : [protected]
Date of Journey : 30-Jan-2017
Date of Boarding : 30-Jan-2017
Date of booking : 29-Jan-2017
From : YESVANTPUR JN ( YPR ) TO RAMAGUNDAM ( RDM )
Boarding : YESVANTPUR JN ( YPR ) Resv Upto : RAMAGUNDAM ( RDM )
Quota : TATKAL ( TQ )
Class : SLEEPER CLASS ( SL )

TDR Filing Date: 30-Jan-2017 18:59:58 HRS
Cancellation ID: [protected]
Registration No:[protected]
TDR Zone: NORTH EASTERN RAILWAY (NE)

Kindly look into this and take necessary action at your end.
Hoping a positive reply.

Regards,
G BALAKRISHNA

​Sir

l cancelled my ticket but not refund money​

​PNR NUMBER[protected]
TRAIN NUMBER-12733
TRANSATION ID-[protected]
DATE OF BOOKING-22-JAN-17.
CANCELLATION ID-[protected]
DATE OF CANCELLATION-23-JAN-17.
BOOKING ID-rekudaba
I have cancelled it but amount has not refunded yet .It shows REFUNDED CITI Bank on 27-Jan-2017. Whereas i didnt book with this bank acount i booked with RBL bank credit card Can please look this transaction and do the needful if required you can call me on [protected]

Respected Sir/Madam,

I was booking a Railway ticket from using my freerecharge wallet, , and I was successful my transection but ticket in not book.
After that I checked my account there were reduce my balance of RS. 430.
I am trying to calling irctc's helpline number but there is no response.
what should I do.
Please help me.

Regards

Suneel Kumar Keshari
user id - sunloveran
ORDER ID - [protected]
mob. no. - [protected]

Pnr number-[protected].
Transation id-[protected].
Date of booking-05-jan-17.
Cancellation id-[protected].
Date of cancellation-25-jan-17.
Booking id-uddhab46.
I have cancelled it but amount has not refunded yet. It shows paytmag. Please check & conform me. Refund it to my paytm wallet...
My paytm no...[protected]...
My gmail id - [protected]@gmail.com

My son mohak has booked 3 (Three) no. Of e - tickets for myself, father, his mother & grand mother with pnr no. [protected] transaction id [protected] dt.[protected] date of journey[protected] from patna jn (Pnbe) to chennai central (Mas) by 12577 bagmati express in third ac. Passeger to board the train at mirzapur station on[protected] unfortunately the train no. 12577 of[protected]was cancelled due to heavy rain in chennai causing great harassment to the passenger.. As per refund rules of indian railway w. E. F[protected], in case of cancellation of train by railway, the amount of tickets booked is returned to passenger automatically in the account from which the tickets is booked, i have not received the amount. Formal complain with irctc vide their ticket no. 2872991, 3847338, 3884912 & 4772165 was lodged for refund of ticket amount.. Also registered grievance in govt. Greivance portal vide no. Morly/e/2016/17874 & w/nv/ald/[protected] nad also filed tdr for the same. But yet to receive the amount of ticket which is rs. 5315.60 including taxes.

Dear sir,

I have booked a ticket from new delhi to hyderabad at kachiguda station (Hyderabad) through debit card.

Details of journey :-

Coach - 3a
Train - telangana express
Source - new delhi
Destination - hyderabad
Cash deducted - 1760/-rs

Cancellation details :-

Cancellation date[protected]
Cancelled at - kachiguda station, hyd.
Cash to be refunded - 1570/-rs

Pnr no.[protected]

I am writing this complaint on[protected] & i have been thrice to kacheguda station, twice to sbi bank & also andhra bank to know the processing of my refund.
As per customer care, it shall take 5 to 7 working days for returning the money, but it has taken around 25 odd days & still counting.

Kindly, refund my money as soon as possible.
I am attaching a andhra bank receipt which i got at station while making the cancellation.

Yours truly,
Ali ameer