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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 280

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A
Amitabh K Choudhary
from Delhi, Delhi
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Amount deducted but ticket not booked

Address:New Delhi, Delhi, 11001
Website:Www.irctc.co.in

Sir/ Madam,
I have booked 1 tickets on 5th February 2017 .Through irctc in the name o[censored]ser Id AMITABH98.for the journey from Bhagalpur to new delhi in the name of AMITABH CHOUDHARY through my debit card of STATE BANK OF INDIA. But the process was not completed due to choice of birth NOT AVAILABLE.
But I have noticed that amount of tickets of RS 2133 WAS deducted from my account. Amount did not credit in my account still now.br...
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Website:irctc.co.in

Train was from Amritsar to Haridwar(5 people) for 29th Jan, 2017. Train got cancelled due to some Railways issue.
Since 1st Feb, 2017, the status says the amount refunded.
But I have not yet received the amount till now.

PNR number : [protected]
Refund id : [protected]
Transaction id : [protected]

Please look into the matter and close it ASAP.
I am terribly saddened...
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S
SajnaR
from Pune, Maharashtra
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Account Suspended for no reason and Ewallet has 9500 rupees

Address:Thane, Maharashtra, 400601
Website:irctc.co.in

I have my userid sajna28 which I am using for making ticket bookings in irctc since many years. On accessing it on 6th of Feb, 2017, it gave an error message saying that the account has been suspended. REcently I had transferred around Rs 9500 to the e wallet for tatkal bookings. Now since the account is susended for no valid reason, I am not able to utilize this amount that is there in the ewallet. I need an immediate solution to this issue,...
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D
DharamRaj92
from Rudarpur, Uttar Pradesh
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TDR issue

Website:Www.irctc.co.in

Dear sir/mam,

I booked a tkt from Ayodhya to Delhi with PNR no:[protected]. The train was running more than 12 hours late so I filed the TDR before the scheduled departure of the TRAIN. TRAIN No. :-13483 DOJ:[protected]. Cancellation Id:- [protected]. Now it is showing CR repudiate. I haven't got the refund.
Please look into the matter.

Thanking you....
+1 photos
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D
Durai Raja
from Ernakulam, Kerala
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Food Not Provided

Address:Thiruvananthapuram, Kerala, 695023

Train no. 22208
PNR no.[protected]
While travelling from Trivandrum to Coimbatore I didn't get food. But during the time of train ticket reservation they asked me Veg. Or Non-Veg and they also said that the train fare includes Food. But during the whole journey they didn't even gave me a Biscuit or Water. If food is not there for half Journey passengers then why they are asking me are you veg or non-veg. I hope the respected...
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P
Parthkanani
from Surat, Gujarat
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5 Rs Note refuse to take for parking

Address:Surat, Gujarat, 395006

I parked my bike in IRCTC parking space which is pay and park and they charging 20 INR for upto 6hours.
When I gave 2x5 Rs Note and he denied to take 5Rs. Currency.
So why they refuse to take Indian currency which is provided by our government.

So plz take an action against those people who denied to take money.
and I have also that video recording but i can't upload at this time bcz facing some technical...
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K
K.S.Vijayaraghavan.
from Chennai, Tamil Nadu
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Forgot My user id and password

Address:600017
Website:[email protected]

I forgot my user id and password for using irctc train ticket bookings.iwant to use your link IRCTC.immediately.My mobile no is [protected] and my email id is [protected]@yahoo.com pl.help me.iam a senior citizen aged 71 yrs.Iam not in a position to book railtickets on line in the irctc website.as iam a senior citizen, i can not go to railway booking counters for booking rail tickets by standing in lon ques.so, please help me to retrieve my...
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G
gupta_rajj
from Bengaluru, Karnataka
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No refund on TDR request even after 3 month

Address:New Delhi, Delhi
Website:www.irctc.co.in

Hi,
I filed a TDR on 7th Nov 2016 with subject "Train late for more than 3 hours and passenger not traveled" with TDR refund case Registration No:[protected] but still today after 90 days my refund of Rs. 4500 has not been done. I request you kindly to look into this matter and resolve the issue at the earliest. PNR No [protected] Reference ID: [protected]...
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R
rite5h
from Phagwara, Punjab
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No refund on train cancellation/dealy more than 3hrs

Address:Allahabad, Uttar Pradesh, 211008
Website:www.irctc.co.in

I filed a TDR on 11 Oct 2016 with subject "Train late for more than 3 hours and passenger not traveled" with Registration No:[protected] but still today after three months my refund of Rs. 2000 has not been done. I request you kindly to look into this matter and resolve the issue at the earliest. PNR No [protected] Cancellation ID: [protected]...
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Address:345001

Logging this complain against IRCTC - TDR never refunded for genuine case.

Train Number - 12404 - JP ALD EXPRESS
PNR - [protected]
Scheduled Travel Date - Jan 7, 2017
Scheduled Time of Departure - 1520 Hrs
From - Jaipur To - Agra
Boarding - Jaipur
No of Passengers - 2

Train's Actual Departure Time - 1830 hrs
Filed TDR - as both the passenger, never traveled and...
+3 photos
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C
chandra prakash pal
from Delhi, Delhi
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Refund against TDR not received, status show "repudiate'

Address:208005
Website:IRCTC.co.in

Dear sir,

i have booked a ticket through IRCTC having PNR No.[protected] journey dt.[protected] train No. 12941 from Agra fort to Bhavnagar Trnms. on the journey date the train is late more than 5 hours from its scheduled time, hence i submitt a TDR choosing the reason "Train late mote than Three hours and passenger not travelled' with TDR transaction ID [protected] before its actual departure from Agra fort station. my...
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P
Priyanka Manohar
from Chennai, Tamil Nadu
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Delay in train arrival

Address:Nellore, Andhra Pradesh, 524003
Website:irctc.co.in

06580/Vishakapatnam - Yesvantpur Tatkal is coming late by an average of 3-5hrs every monday. It is extremely difficult for us if it delays a lot because we have to attend Office on time. Since this is a tatkal train, the fare is also very high. But the train never comes on time. So please make sure that this train comes to Krishnarajapuram on time....
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N
Nitesh Saha
from Bangalore, Karnataka
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Not received refund amount for FILED TDR

Address:560066

Hi,

I have filed TDR for PNR "[protected]" on 30-Dec-2016 as train was 7-8 hr late from expected time. Till now I have not received my money back.
I have mailed to [protected]@irctc.co.in & [protected]@irctc.co.in, but no response I have received. Its like a bad experience for customer. At-least customer support shopuld be better.
Its being more than a month but nothing is getting progress from IRCTC department. Requesting...
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B
Baddu
from Etawah, Uttar Pradesh
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For refund of waiting e-ticket

Address:Meerut, Uttar Pradesh, 250002
Website:www.irctc.co.in

I have booked today my e-ticket in early in the morning in dehradun jan-shatabdi train of pnr no.[protected] but the ticket I got found waiting and after the chart is prepared I still gets the ticket waitlist1.so, the TTE cancelled my ticket.so, I shall be thankful to u to give my refund of 445 rs.My name is Badal, age-21yrs, male.The train no. Is 12055 and the transaction Id is [protected].so, please refund my balance in my acc.Thank...
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S
shashank_56
from Delhi, Delhi
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Not getting selected berth type

Address:Jhansi, Uttar Pradesh, 284128
Website:IRCTC

Dear sir
On booking e-ticket from Jhansi to pune for 26-april 2017, even though the availability is 229 seats in train 12630, I preferred some lower berths, but IRCTC has not allotted even single lower berth, how can a man and a lady of 45 yrs of age can climb upper berth.
pls allot at least one lower berth.

Regards
Shashank Srivastava
PNR no:[protected]...
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A
ajit2017
from Delhi, Delhi
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Regarding TDR Amount

Address:Jaipur, Rajasthan, 302017
Website:www.irctc.co.in/eticketing/mainpage.jsf

Dear Sir/Madam, I had booked a ticket from AWR to JPjourney date 31-Jan-2017, but the train got late from more than 10 hours.I had filed the TDR on the same day at 31-Jan-2017 14:10:40 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3...
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R
Rajpal bhai
from Basti, Uttar Pradesh
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Irctc executive lounge facility and cancellation charges

Address:New Delhi, Delhi, 110002
Website:irctctourism.com

Tid: [protected]

- please mention about luggage storage facility during booking itself.in my case, it was mentioned only on my generated ticket that there is a luggage rack and passenger can keep their belongings at their own risk. I felt insecure about my luggage and i had to cancel this booking around 14 hours before the check-in time. I suggest to have some kind of cloak room so that passenger can keep their belongings safelybr...
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G
gunab63c
from Jayamkondacholapuram, Tamil Nadu
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Need for 3 hours train late

Address:600044

Tdr ref. No: [protected]
Tdr zone: south west

Pnr : [protected] and [protected]
Train : 12296 /sangha mitra ex
Date of journey: 12-jan-2017
Reason for tdr : train late more than three hours and passenger not travelled

I have raised tdr for above tickect. I am not get any refund from irctc and south west. Here on that i have raised tdr eariler but rain late more than three hours...
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R
Rishabh J
from Mumbai, Maharashtra
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TDR status CR registered

TDR Ref. No: [protected] and [protected]
TDR Zone: EASTERN RAILWAY (ER)
PNR : [protected] and [protected]
Train : 22406/ANVT BGP G RATH
Date Of Journey: 25-Nov-2016
Reason for TDR : Train Late More Than Three Hours and Passenger Not Travelled

It has been more that two months bt the TDR status is still showing CR registered.

mail id: rishabh.[protected]@gmail.com
br...
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L
Lokupatidar0510
from Darbhanga, Bihar
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I have entered wrong email id

Address:Jhalawar, Rajasthan, 326022

I have entered wrong email id so I'm not able to verify by email
But I have completed my verification by mobile number
But not by e-mail so my user ID does not complete
I was try to create new I'd but refused by side
Your mobile number already registered
What can I do
I want reopen or regenerate I'd by that number
Please help me to solve this problem...
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