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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 9, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 281

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R
Rishabh J
from Mumbai, Maharashtra
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TDR status CR registered

TDR Ref. No: [protected] and [protected]
TDR Zone: EASTERN RAILWAY (ER)
PNR : [protected] and [protected]
Train : 22406/ANVT BGP G RATH
Date Of Journey: 25-Nov-2016
Reason for TDR : Train Late More Than Three Hours and Passenger Not Travelled

It has been more that two months bt the TDR status is still showing CR registered.

mail id: rishabh.[protected]@gmail.com
br...
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L
Lokupatidar0510
from Darbhanga, Bihar
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I have entered wrong email id

Address:Jhalawar, Rajasthan, 326022

I have entered wrong email id so I'm not able to verify by email
But I have completed my verification by mobile number
But not by e-mail so my user ID does not complete
I was try to create new I'd but refused by side
Your mobile number already registered
What can I do
I want reopen or regenerate I'd by that number
Please help me to solve this problem...
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M
mohenderg
from Bhanjanagar, Odisha
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Worst quality food served in 12030

Address:New Delhi, Delhi, 110019
Website:Irctc

Sir We invite your Attention to the quality of the food served in the Shatabdi express (12030) which is far below than the standard and are worst in taste, preparation and hygine. We further want to submit that the catering staff is not providing complaint register just to avoid the real feed back reach to apporiate authorities. We request you to take suitable action against the erring official responsible for damnage of reputation of Railway...
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Address:New Delhi, Delhi, 110092
Website:www.irctc.co.in

I am totally disappointed with the standard copy paste reply being given by representatives of IRCTC number of times without even bothering and referring to trail mails and finding the cause of problem.

I have already said that I have not received the refund in my bank account yet. Now its 12 days passed, any NEFT / RTGS could not take 12 days to credit.

I have attached bank statement too in my all mails. Nobody...
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H
hazrasintu
from Kolkata, West Bengal
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Irctc uts app

Address:743375

On dated 30/01/2017 at about 1:02 am I was booked a season ticket (monthly) from Diamond Harbour to Sibaichandi station and paid the requisite chargeable amount of Rs 440.00+ service tax through IRCTC UTS app and paid the amount .through my paytm mobile wallet vide oder no [protected] on 30/01/2017.
But till now ticket not showing in my profile.
several time i contact to IRCTC UTS customer care but they did not reply me...
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Address:400042

TDR filed on 13 Jun2016.
CCM on Phone:[protected],[protected]
we booked the online ticket against PNR :- [protected] due to train late more than 5 hrs hence we cancelled the the ticket with cancellation ID :- [protected]...from last 8 months we are chasing to above number but nobody has replying nor picking the phone same was escalated
we are waiting for refund money from railway......
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A
Amol375
from Pune, Maharashtra
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Money deducted but tickets not issued

Address:New Delhi, Delhi
Website:Irctc.co.in

On Feb 3, 2017 11:03 AM, "GABRU" wrote:
I booked tickets from NZM to Nagpur, on 28/2/17. When I go to IRCTC.co.in and log in, in last transaction details it shows ticket booked. But still I didn't received any confirmation or mail about tickets and it doesn't show PNR no. Also. My transaction id is [protected]. Plz solve my issue and reply me as early as possible....
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R
RahulIndianHeart
from Delhi, Delhi
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Worse food in ldh stabdi 12038 on 2/2/17

Address:110001
Website:irctc food quality

I am travelling in 12038 ldh stabdi, the food quality is very low. Its third class.
please do something fruitful.

train is from ldh to delhi

but food is of so poor quality .
Food should be of good quality as our govt. is giving irctc good amount to spend on food . But irctc is not using the funds efficiently . I would like to ask irctc why they are not doing things in proper manner....
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S
Suganya Venkatesan
from Chennai, Tamil Nadu
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Incorrect email I'd

Name: venkatesan. User I'd rven66. I have typed incorrect email I'd while creating account. My I'd is Suganyavenkat.[protected]@gmail.com.. I have typed gmai instead of Gmail.. Now I cannot verify it because mail will not come to my Gmail. When I try to log in irctc and select edit email I'd. I get logged out and asked to try again.. I tried more than 10 times and this only happens every time. How can I change my email address?...
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V
V.L.NARASIMHAN
from Delhi, Delhi
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Non forwading of soft copy of journey ticket-pnr no. : 4639837690

Website:IRCTC

R,
I HAVE TRAVELED IN WAINGANGA EXPRESS ON 17.01.2017.The booked details are given below. kindly send the copy of the confirmed ticket to my E mail address [protected]@yahoo.com for getting reimbursement from the company.I WOULD LIKE TO MENTION THAT TICKET HAS BEEN CONFIRMED 3 DAYS BEFORE THE DATE OF JOURNEY & CHART PREPARATION

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name...
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E
Esha Chawla
from Meerut, Uttar Pradesh
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No extra food for a long duration train

Address:110095
Website:Indian railways

Hi! We are traveling from del to ASR in morning shatabdi. Train is delayed for 2 hours. We are traveling 1st class, seat no. 34, 35 n 33 n rest family in chair AC.
We have kids n as train is late, they are too hungry.
We were provided breakfast early morning.
It's been 3 hours now that our kids are hungry. They have there lunch by 1pm n now it's 1420 hrs.
They are soo hungry and having biscuits at this time. br...
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K
kolachana varaprasadrao
from Hubli, Karnataka
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Refund of cancelled tickets

Address:534007
Website:www. Irctc. co. in

As seen from status of refund history for PNR NO [protected] & TRANSCTION ID NO [protected] refund of Rs 470 was credited to paytm as against through which account the amount of money was debited while purchasing the ticket. More so sms received shows that the refund amount is Rs 230 only against the said PNR NO. please verify your records and send the refund amount immediately to the account from which it was debited.

Thank...
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T
Tumarada Mohan
from Bengaluru, Karnataka
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Cancelled ticket amount is not refunded

Address:560085
Website:IRCTC

Still my refund amount not been transferred to my account.Please dont create the tickets and send them, Please let me know when i will get my refund?with regrets

refferr:
"Re: [IRCTC #5040229] Re: Cancel Ticket"

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #5049815].

Please include ticket ID:

[IRCTC #5049815]...
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M
mcarminati
from Mumbai, Maharashtra
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Overprice selling at Jaipur station

Address:Jaipur, Rajasthan

Prabhu Fatal Refreshment Stall n.13 at Jaipur railway station (platform) sells goods overpriced to western people. I was charged 20 instead of 15 for a bottle of mineral water. I told the guy at the shop that this was not the correct price of the water, but he refused to apply the correct price. After that I checked with some Indian guy and he was charged 15; when I asked him again why I was charged more, he denied the fact....
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S
swatijha
from Gurgaon, Haryana
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Tdr refund pending

Website:[email protected]

I have filef for TDR refund on 7 October 2016 as the train was delayed by 21 hours; but I have not received the payment till date.

I have tried everything possible at my end.

I have posted on Facebook and mailed to railways and Suresh Prabhu regarding this but got no reply till date.

Following are the details:
Date of journey - 7 October 2016
Date of TDR refund - 7 October 2016br...
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P
Prabhu_Rc
from Dehra Dun, Uttarakhand
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Didn't get the refund for cancelled train

Website:www.irctc.co.in

Dear Sir/Madam, I had booked a ticket from OGL to NDLS journey date 21Jan2017, but the train got cancelled.I had filed the TDR on the same day at 21-Jan-2017 18:12:00 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got cancelled so I have filled the TDR.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR:[protected] Transaction...
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Y
yatin936
from Vellore, Tamil Nadu
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TDR status : CR registered

Address:Gurgaon, Haryana, 122001

I registered my TDR on 14 DEC 2016.
as my train was diverted and train not touching boarding station
from last 40 days its showing CR registered
still waiting to get some message or confirmation
have so many questions in mind
how is this system working ?
why its taking so much time ?
should i have to complaint in higher authority ?
will i get my refund or not ?...
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B
bhaskar_saha88
from Kolkata, West Bengal
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Not refunded the cancelled ticket money

Address:799102
Website:www.irctc.co.in

Refund amount of PNR [protected] did not get credited to the corresponding bank account. It was a Wait Listed Tatkal ticket which was cancelled on 23rd Jan'17 and ticket was booked on 22nd Jan'17 for the journey of 23rd Jan from NOQ to SDAH and the refund amount was INR 5240. But the issue is, in IRCTC account it is showing that the money got refunded and the bank is KMB whereas the ticket was booked from UCO bank. And it has been validated...
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When I logged in to my account:

I got the following alert:
Bookings are not allowed as your account has been suspended.

Kindly let me know how I should proceed to ensure that account suspension can be revoked. Please let me know if I should furnish additional details or any other thing which should be used to continue using this profile for all bookings.

I had sent a mail to customer care...
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K
Koushik Moukherjee
from Delhi, Delhi
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Refund amount not received

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in/eticketing

I have booked my ticket for Howrah to Puri and Puri to Howrah an amount of totalling Rs.5400 and sone personnel reason I have cancelled it on 30/01/17 but till date I have not received my refund amount i.e. Rs.3240 the refund status shows that refund it on your paytmag bank but I have pay it by my Bank of Baroda debit card and it's not only happen with me many other customers are unsatisfied of irctcs service I read many customers complain...
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