Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, I have booked a ticket for three, one for myself and another two for my parents (both aged above 65), while i booking the WL was WL, 5, 6, 7 but once the chart prepared, only my ticket got confirmed and my parents tickets were W/L 1 & W/L 2. I was shocked to see the carelessness of IRCTC officials. Forget all the rules, how come you can confim only one ticket and put the other 2 in WL when both of them are elderly. I underwent serioud trauma in trying to cancel or File TDR because at that time, i was not able to do because of internet issues, but i did after reaching my destination the other day thorugh bus. While i applied for TDR, it asked me to cancel, when i went to cancel, it said the cut off time is over. I contacted IRCTC carew, however received reply after 14 days asking me to read some goadammn rules PDF and while i asked again, they said to contact Delhi office (am in Bengaluru) or get a certificate from Train Superindent that i did not travel in the train. See how irony, I decided that railways have swallowed my hard earned money, hopefully atleast using this amount, clean railways stations premises and give good service. I have donated 1350 to railways. This is a public notice to all.

Sir i cancelled my ticket on 28th december 2016 but its about 2 months since i dont get my refund back i emailed to irctc customer care but they all are only manupulating instead of help. I also called to customer care they also dint help meminstead they keep my call on hold and then cut my call. I tried many times but i dint get any fare response
Transaction id is [protected]
Pnr no. Is [protected]
Date of journey was 27april 2017
Date of booking was 28december2016
Registered e mail id was - [protected]@gmail.com
Registered mob no - [protected]
User id - smirajan
My email ticket id is [#5259563]
Here i attached the screenshots of chatting with the customer care and also the bank statement pics which i was sended to them

I tried to book tatkal ticket on 13th of fab but ticket booking was failed and they dabited money from my account and its 15 days past and i didnt got my money back...IRCTC customer number is not reaching and they are not replying of my mail. i dont know what to do. they deducted 485 for railway ticket and after that extra charges for the swrvice which is 11Rs and the main thing is they didnt even provided the service.

I have reserved a ticket for Yasavantapuram Express from Samalkot Junction to How rahman in train no. -12864, berth no. -3 4 and 5. PER NO. is[protected] and date of journey is 02/03:2017. Right now I am staying at Vizag, so I want to board in the train from Vishakapattanam station. I have come here with my family for tour purpose and it will be very difficult for me to board from previous station. I compelled to book tickets from Samalkot Junction, as there was unavailability of tickets from Vishakapattanam station. I have sent several emails mail to various departments of railway but did not get any answer from them.

Therefore, I would request you to allow me to board in Yasavantapuram Express from Vishakapattanam station in lieu of Samalkot Junction on 02/03/2017 and assure me that we will get our alloted berths without any harrashment.

Thanking you,

With regards,

SUBIR KUMAR SANTRA

We have filed TDR on 16th Jan and reference no is [protected] for PNR no: [protected] and still it is in CR registered status

Railways rescheduled the train delayed by 10 hours for a journey of 6 hours and caused lot of inconvenience to passengers. They did not process the TDR even after 50 days. No response to mails. Kindly see that my refund is processed soon and amount refunded.

Dear sir
We boarded at patliputra station in train no 12423 berth no b6-65 and 68. We have been charged rs 340 for catering services but dinner not provided and told that dinner is not provided to passengers bording at patliputra station
Only water bottle provided please refund the rest amount and take action against the vendor
With regards
Kamlesh kumar

Indian Railway Catering & Tourism Corporation [IRCTC] — Money deducted without booking ticket

2 Reviews
As Askari Rizvi on Feb 26, 2017
Mark as Resolved

I was booking tickets for 2 adults who were willing to travel from jabalpur to nizamuddin station and payed the booking amount of 1459 rs to irctc connect through paytm ... Paytm transferred the amount to irctc which was recently added to paytm wallet by me but irctc neither booked the ticket for me nor showed that the booking cancelled and amount was deducted... I did received a dialogue box at the end that the seats would be in different coaches, i hit ok and nothing happenend.So what to know where is my money?

I should get a prompt or email right that the booking is cancelled and your amount will be refunded.

I contacted paytm as well they emailed me that the transaction was complete from there end and asked me to contact irctc.

What should i do next. I want my money back asap.. Its w big amount of 1459 rs

Do check all screen shots.. N give me the resolution please.

Thanks

Askari Rizvi

Dear Sir/ Madam
I tried e-ticket book on[protected] from my irctc account- ID:-Aamirmoon for Train No-12864/YPR HOWRAH EXP, From: YESVANTPUR JN (YPR) To: KHARAGPUR JN (KGP) for[protected]. At last step, online Kotak Mahindra Bank payment given OTP shows Ticket booking FAILED(Not Booked), but an amount Rs: 721/- deducted from Kotak Mahindra Bank account. Date of Booking: 28-Feb-2017
Date of Journey: 14-Apr-2017 Date Of Boarding: 14-Apr-2017 Date of Arrival: 16-Apr-2017 Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) Transaction ID [protected]. Now I like to know about my Ticket/amount and what will be my next step? Please Confirm me the status of my Ticket or money.

Regards
Sk Amerul
Mo-[protected]

I booked one Ticket from KANHANGAD to THRISSUR ( Train no - 16348) on 20/02/2017 on the internet but the transaction failed due to system fault at the IRCTC App. The amount of money amounting to Rs. 193.93/- was, however, debited to my SIB account. Their failed transaction ID is [protected] dated 20/02/2017.

So please do the refund to my respective aaccount.

SHINO BABU
PH : [protected]

I was trying to book my tickets on urgent basis through tatkal but for the consecutively 3 times my debit card is decline by irctc which i have used.
they were SBI and axis card both are active but i dont why debit cards getting rejected for tatkal only.

Because of which i could not go for my uncles funeral.
This is very serious matter for me and suggest to response to this query not with your regrets but with some options.

Me mahnanda express p. Saffer kr RHA tha. Vha mene panty se khana mngwaya toh men's price pucha kitna h. Kehte 120 rupee. Mene kha railway Ki list m toh 50 rupee dikha rkha h. Kehte nhi mene usse list khi railway Ki toh USNe MNA kr diya. Aur fir thali mngai. Toh mene usse bill mnga. Toh USNe bahut muskhil se bill diya kehta bill nhi hota mene kha kyo. Nhi hota. 50 rupees wali thali 100 m sale kr skte ho bill nhi hota

I booked a tatkal tiket for the train 12615, but the train was late more than 12 hours, so I did not travelled and raised a TDR for the same.
It is around 40 days now and the amount is not returned by IRCTC.
and the status is continuously showing as CR registered.

Transaction ID : [protected]
PNR number : [protected]
Train number: 12615/GRAND TRUNK EXPRESS
From station:MAS
To station: WL
Date of Journey: 22-Jan-2017
Status: CR Registered
Date of booking: 21-Jan-2017
PLEASE reply asap.
Do not trouble middle class people refund our amount asap
my email id is: [protected]@gmail.com

Respected Sir/Madam,
On most of the station and also in train catering people takes 20rs of the water bottle. But standard price of bottle is 15rs. But still they are taking more money. If we asks they just do the argument. Kindly request you to take this thing seriously and please take the strict action against people involved in this thing.
Thanking you

I booked ticket in 13240 with one number [protected] for travelling on 21st feb from varanasi..
As the train was late for 12+ hours at my station so I cancelled ticket by Filling TDR but now TDR status is showing as CR repudiate and Reason for failed TDR registration as Invalid TDR timestamp:Delay. But I cancelled the ticket at 7 AM in the morning more than 5 hours before actual departure at my station but as the train was late by 12+ hours so I filled TDR more than 17 hours in this case..
Then for what reason this case is being shown as my TDR status..
I request to look into my problm and try to resolve it and let me know through my mail id registered on irctc.
Waiting for reply from IRCTC..
Saurabh singh
saurabh.[protected]@gmail.com

My parents are travelling with other senior citizen from Panipat by IRCTC Tour package Dakshin Bharat Yatra(NZBD190) S8 seats 41 to 48. Train is not clean from inside. Its very dirty and smelly. Conditions of washrooms are pathetic. Its a riligious journey. They are travelling for 12 days. Its very difficult for anyone to travel in this environment. Pls do the needful.

Refunded not credited

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then it was cancelled because of not confirmation of ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : [protected]
Refund id : [protected]
Refunded date : 19-feb-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag.

PNR NO- [protected], Transaction id-[protected], cancellation Id- [protected], Dated- 17/02/2017, Amount 1360 abhi tak refund nahi hua aur customer care par bhi koi response nahi mil raha, pichle 2 din se customer care par call kar raha hu lekin call recived nahi ho raha hai, ye kaisi suwidha de rahe hai aaplog, kitna time lagta hai refund karne me, mujhe with intrest amount refund chahiye

Dear Sir/Madam,

I had book a ticket from Mumbai - CSTM to Goa – Madgaon for 3rd January 2017 for six passengers which all was under status PQWL on 24th October 2016 in 2nd Class AC. During the passing months, two passenger got confirms. We decide to waited until chart prepare hoping that the rest of the passengers will get confirms as the status was waiting list 1, 2, 3, 4. However, on the final hours the status remains the same with two confirm & the rest still in waiting list. As it was family travelling together with two senior citizens, two female adults and two children, we had to cancel our plan to travel the journey by trains. I filed for TDR 2hrs 6 min (around 19:53) before the schedule travel time – 22:00hrs on that very date. I had also received a confirm mail for TDR process from [protected]@irctc.co.in with reference no. On 18th January 2017, I received a mail from [protected]@irctc.co.in that by TDR filing reason – REPUDIATION OF CASE without any details. I call up customer care to enquire & they told me to reopen my TDR case and send an email to [protected]@irctc.co.in. I again open my TDR case & wrote to them. After that I have not received any answer to my mail. It’s been more than 1 month since I’m following it up. Strange is that I have file TDR according to the IRCTC rules under 6 (1) clearly written in old & new rules I can file for TDR third minutes before the schedule departure time. I not only got re-fund on the 2 confirm passenger nor even on the 4 waiting list passenger which should had been automatically credit back to my account. Either the concern authority who is in charge does not knon it’s own rules or is beginning deaf to it.

I even wrote twice to [protected]@irctc.co.in & [protected]@irctc.co.in. Still no reply and then I wrote to [protected]@claims.indianrail.gov.in. Even from them no reply.

I'm forwarding my case for you to study and to get justice.

PNR No. [protected],
Transaction ID: [protected]

Regards,
Lill Thapa

I was booking tickets for 2 adults who were willing to travel from jabalpur to nizamuddin station and payed the booking amount of 1459 rs to irctc connect through paytm ... Paytm transferred the amount to irctc which was recently added to paytm wallet by me but irctc neither booked the ticket for me nor showed that the booking cancelled and amount was deducted... I did received a dialogue box at the end that the seats would be in different coaches, i hit ok and nothing happenend.So what to know where is my money?

I should get a prompt or email right that the booking is cancelled and your amount will be refunded.

I contacted paytm as well they emailed me that the transaction was complete from there end and asked me to contact irctc.

What should i do next. I want my money back asap.. Its w big amount of 1459 rs

Do check all screen shots.. N give me the resolution please.

Thanks

Askari Rizvi

I have booked one ticket today on line train number 56909 from ksr Bangalore to cta chitra durga pnr no.[protected] and transaction no [protected] . I have paid through debit card, amount twice debited Rs 140.00 and Rs 140 with Bank charges of rs. 2.90
Please refund me Rs140.00 which is debited twice to my account .

Yours faithfully
Yashavanta