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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 279

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S
Sankar Sankar Sankar
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Email id change

Address:Erode, Tamil Nadu, 638153
Website:indian consumar complaints

IRCTC — changing correct Email ID of IRCTC login
A.shankar on feb 12, 2017 Submit a Complaint
Name - shankar irctc user id - SHAN1976ka mobile no - [protected] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmaill.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change...
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D
Dipal Rajgor
from Ahmedabad, Gujarat
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Misguiding Woman passenger - penalising by force U 0112282 DT. 03/02/2017

Address:380008
Website:Irctc

I had purchased ticket of Gujarat express from bilomora to ahmedabad from the ticket counter. I had also mentioned the name of the train, but still I was given express\mail ticket. I was not aware the Gujarat express is now super fast train. When I got down at Maninagar station I was charged RS. 265 for taking proper ticket. The station inspector at Maninagar Railway station was very rude in talking and did not even listen what I had to say....
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R
Rajgemini1
from Mumbai, Maharashtra
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No refund made in my bank account.

Website:www.irctc.co.in

IRCTC is showing my amount refunded to PAYTMAG bank for which was cancelled, but no refund made in my bank account.
Below are detail:

PNR No. : [protected]
Transaction ID : [protected]
Transaction Date : 25-Jan-2017
CancellationID/RefundID : [protected]
Transaction Type : CANCELLED
Trans.Amt() : 490.0
Refund.Amt() : 430.0
Bank : PAYTMAG
Refund...
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M
mital.gpatel
from Mumbai, Maharashtra
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Train tickets

Address:400067
Website:www.irctc.co.in

I tried booking tickets from Ahmadabad to Mumbai in tatkal, yesterday (11 Feb 2016) as well as today (12 Feb 2016) from log-in ID mitalcp. Money got deducted at both the instances (Transaction #[protected]-IRCTC_NEW (11 Feb 2016), [protected]-IRCTC_NEW (12 Feb 2016)). Both the instances after money got deducted, I got same error that only 2 tickets can be booked from 10.00AM to 12.00PM from one IP address. I am using my home wifi...
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A
Akansharana17
from Mumbai, Maharashtra
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Railway - Refund not credited from 02-Feb-2017

Address:Thane, Maharashtra, 421204
Website:www.irctc.co.in

Dear concerned,

PNR - [protected]
Transaction Id - [protected]
Transaction Date - 02-Feb-2017
Cancellation Date - 29-Jan-2017
Cancellation ID - [protected]

I had cancelled ticket to vizag at said date but have not received refund amount though it shows "Refunded" on 04-Feb-17 as status.

I also tried reaching but they are unavailable from long time.
br...
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R
from Mokokchung, Nagaland
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Money deducted but ticket didn't confirm.

Address:800013
Website:Irctc.co.in

I was booking a tatkal ticket on 11 Feb 2017 in kyq capital express (13248) but after paying full amount, it got failed but money deducted from my account. It showing some IP address issue. Due to that my money stucked and I didn't get my confirm ticket.
So I wanna my money back.
My transaction id-[protected]
Departure- rajendra nagar terminal
Arrival-NJP
Date of journey[protected]...
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Address:New Delhi, Delhi, 110059

Dear sir/ madam,
I booked ticket though irctc app pnr no [protected] (Waiting) but ticket was in waiting the amount is deducted 2110+st but my ticket is not confirmed due to seat not availablity. I not cancelled the ticket the irctc is cancelled my ticket so as minimum amount should credit in my account 2110 as i paid for ticket but the credit amount is 1980.
Kindly advise for same...

Regards,
Mahesh pandey...
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J
Jilledimudi Sankara Rao
from Siliguri, West Bengal
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Veg meal cost

Address:560048
Website:Irctc

I am traveling from Kolkatta to Vijayawada in Falaknama( train no - 12703), the actual veg meal cost 50/- but they charged 100/-. Double than the actual price..
When I asked him, he was telling the cost 100/- and saying something in Hindi which I cannot understand.

We have to take serious action on this. This is very big scam, each meal they chargng 50/- more than the actual price....
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9811878976
from Delhi, Delhi
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Mobile email verification

Address:New Delhi, Delhi, otp code
Website:www.irctc.co.in

Respected Sir,
My email Id is rajnishprasad360 @gmail.com & mobile no -[protected].My
mobile verification has already done but my e-mail verification is not done so far. So I am not able to book my ticket.
Sir, I kindly request you to please send
otp for e-mail verification on my e-mail I'd
which is rajnishprasad360 @gmail.com
Thank you
Rajnish Prasad...
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S
Satendra rao
from Gorakhpur, Uttar Pradesh
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Non cancellation of confirmed e ticket before 12 hours

Address:Amravati, Maharashtra, 444605
Website:irctc

I have tried to cancel my confirmed eticket thru irctc official app from which i booked the eticket previously, the app threw error that confirmed ticket cannot be cancelled. i was surprised as my money will go waste so as a proof i filed the tdr that i have not travlelled before 12 hours and it was lodged.

kindly process to arrange my refund, PNR:[protected], TRAIN:22415, DOJ:11-02-17...
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K
kurvan
from Pune, Maharashtra
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Ticket booked although initially showed a failed transaction

Website:www.irctc.co.in

I had tried booking a AC2 ticket for LTT ALD Duronto on 26/1/2017 for 30/01/2017. The first transaction after debiting money from my credit card (ending with 2085) showed a failed transaction notification. I promptly went through the process of booking again which was successful and for which I received irctc SMS also. However the money of the failed transaction didn't credit back to my account. I complained to my credit card company who...
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V
Vibgyor research
from Gwalior, Madhya Pradesh
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Shipra express train have khatmal..

Address:452001
Website:Irtc.com

Shipra express have so much khatmal... please clean it and paste control to lower birth... really so reaction on my body eatching my overall body... really so bad service in b2 compartment... so disgusting i complaint bcz i have 4month baby for travel..please i requested each and every sheat n services like blanket, bedsheet n pillow also need clean and paste control......
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S
Shaik_basha
from Sathupalli, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund amount not credited to account

Address:Visakhapatnam, Andhra Pradesh, 530002
Website:irctc rail connect app

I have booked an ticket from secundrabad to visakhapatnam for sc-vskp duranto express and cancelled my ticket for the same on 1st feb 2017.it is 9th Feb and didt receive the refund amount yet.i request you to kindly look into it and refund the amount at the earliest.

Ticket booking Transaction id: [protected]

Cancellation ID:[protected]

Refund amount:1025

I used their app...
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Ramesh Palani
from Mahishadal, West Bengal
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Replacing of wrong EMail Id

Address:635123
Website:www.cosumercomplaints.in

Name - Ramesh Kumar Palani
irctc user id - R266848
Mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong Email ID.So please help me to confirm the registration process.
wrong ID is : [protected]@gmail.com correct ID is : [protected]@gmail.com
kindly apologise for entering wrong email id and support me to change the correct id or change by yourself.

Thanks &...
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N
navjot0024
from Kanpur, Uttar Pradesh
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Amount deducted but ticket not confirmed

Address:143002
Website:[email protected]

I have booked 2 ticket on 8th feb 2017. Through irctc in the name o[censored]ser id navjot0024 for the journey from new delhi to amritsar in the name of Gurdev singh & Kulwant kaur through my debit card of HDFC. But the process was not completed .
But I have noticed that amount of tickets of RS 347.04 was deducted two time from my account.
I am earnestly requesting you to transfer the total deducted amount RS 347.04 in my HDFC ACCOUNT.br...
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P
paramita basu
from Kolkata, West Bengal
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Allotment of upper berth to all the senior citizens in my party.

Website:www.irctc.co.in

I have tickets to Haridwar on 26th may .Train no.12327 Upasana express, PNR no.-.[protected]when I booked tickets 31 seats were available.in my party I have a 4 years old child, my aged parents and relatives.in spite of giving preference to lower berth.all I got a middle berth and all upper berth.what is this? There used to be lower berth preferences for senior citizens.have the rules changed.moreover when the government is batting for IRCTC,...
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Address:Chennai, Tamil Nadu, 603210
Website:irctc.co.in

HI Team

On 19th Dec the amount debited from my account for the Ticket purchase was 190 . Since it was waitlisted the ticket git auto cancelled on 23rd Jan and I received a message stating that Rs 130 shall be refunded to my account.
But today when I checked the bank account with the reference number[protected]VID643827O191216x9843 I was shocked to see that only 3.93 has been credited. What happened to the remaining balance.br...
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K
ketan saini
from New Delhi, Delhi
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Serving Expired Food In Train

Address:New Delhi, Delhi, 110085
Website:irctc.co.in

This is an incident that took place on 09/Feb/2017 in train Shatabdi Express 12040 (New Delhi to Kathgodam). They served expired biscuits to passengers on board. I have attached the picture of packet clearly showing the date 04/Feb/2017 which has already expired. This is a very pathetic incident serving bad food to passengers and playing with their health. Kindly look into this and ensure this type of incidents doesn't happen in future....
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K
kunizina
from Hyderabad, Telangana
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Pnr not confirm but amount deduct

Address:500014
Website:IRCTC

I booked a ticket from irctc . I checked in "Last Transaction Details .when i click on transaction id, it is showing not booked, : please find following details Transaction ID : [protected]Train No./Name: 12704 / FALAKNUMA EXP Quota: PREMIUM TATKAL (PT) Date of Journey: 10/02/2017 Date Of Boarding: 10/02/2017 Class: SLEEPER CLASS (SL) From : SECUNDERABAD JN (SC) to BHADRAK (BHC). Firstly, ticket is not confirmed and amount is deducted.....
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S
Samiran Bhabad
from Pune, Maharashtra
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Deductions of money without reserving tickets

Address:Nashik, Maharashtra, 422101
Website:www.irctc.co.in

Hello sir/madam.
I am Samiran Deepak Bhabad. I was trying to reserve tickets of 10th February of Sevagram express from Nasikroad station to Nagpur station on 8th of February . During process, they declined the reservation(while making payment) and took me to login page. But my bank Passbook is showing me transaction of IRCTC payment twice of 600 rd per transaction. Which deducts my 1200 rs. I am sending my account details. Please check...
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