Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked 3 online ticket using irctc on 28th Nov 2016 and 4th Dec 2016 for train no. 15910 to travel on the date 11th Feb to Gonda to attend my own Wedding Sangeet function. Train got cancelled and i got an sms from irctc about this cancellation on the day of travel i.e. 11th feb at 3:46 AM. After checking the message in the morning, there was complete chaos in the family. As me being the bride and my own brother and sister were not able to attend the function.
Though i don't really expect much from Irctc but if they could have send this message on the day train got cancelled or may be 1-2 days before travel day, I could have made some alternate arrangements. It was one of the life time event for my which i missed due to mismanagement and ignorance of irctc.

Hi Team,
What is the use of TDR, if a person not travelling due to unavoidable situation then he/she may not have time to cancel the ticket before scheduled departure of the train and in that case. How to cancel the ticket? This is completely unfair to expect the person to know if he/she could travel in spite the berth/ticket seat will be allocated to another person.

Sir, my name is ashutosh mishra, my train on marudhar express (14865/marudhar expres). Diverted and train not touching boarding station.
My pnr no. Is [protected]
Transaction id: [protected] train no./name: 14865/marudhar expres pnr no [protected]
Date of journey: 30-dec-2016 date of boarding: 30-dec-2016 date of booking: 28-dec-2016
From: kanpur central (Cnb) to: jodhpur jn (Ju) boarding: kanpur central (Cnb)
Resv upto: jodhpur jn (Ju) quota: tatkal (Tq) class: third ac (3a)
Ticket amount:2820.0 ticket type:e-ticket
I filled tdr but refund not received yet cr registerd status show

I Booked ticket from IRCTC using the PAYTM payment gateway on[protected] using my cousin brother's IDBI visa Debit card but unfortunately ticket has not been booked but ticket amount has been deducted from my cousin brother's account and still he didn't getting any refund . I enclosed all the relevant details kindly refund money as soon as possible.

Regards
Lokesh Dutta
Mobile No-[protected]

My Cousin Brother Account Details
Name-Santosh Dutta
A/C No:- [protected]
Card no:- [protected]
IDBI Bank

I was on my way to rajahmundry from vizag station in S11 coach Of train number 17488
Tirumala express @15february 2017.

I was feeling thirsty so I thought of purchasing a water bottle from railway catering.

It was unfortunate that catering person was selling the water bottle for 20rs which is actually of 15rs.

He was arguing with me and finally I don't have any other option of paying him 20rs.

It may be very small issue but if it happens to some lakhs of co passengers imagine it leads to some crores of corruption in an indirect way.

I don't think I will get justice for my 5rs due from irctc, but make sure it won't repeat for any other passengers.

Jai hind.
Proud to be INDIAN .

Dear Sir,

Amount not credited in my account but my TDR status shows CR Registered.

PASSENGER DETAILS : G BALAKRISHNA
AGE : 25
GENDER : MALE

Transaction ID : [protected]
Train No./Name : 12592/GORAKHPUR EXP
PNR NO : [protected]
Date of Journey : 30-Jan-2017
Date of Boarding : 30-Jan-2017
Date of booking : 29-Jan-2017
From : YESVANTPUR JN ( YPR ) TO RAMAGUNDAM ( RDM )
Boarding : YESVANTPUR JN ( YPR ) Resv Upto : RAMAGUNDAM ( RDM )
Quota : TATKAL ( TQ )
Class : SLEEPER CLASS ( SL )

TDR Filing Date: 30-Jan-2017 18:59:58 HRS
Cancellation ID: [protected]
Registration No:[protected]
TDR Zone: NORTH EASTERN RAILWAY (NE)

Kindly look into this and take necessary action at your end.
Hoping a positive reply.

Regards,
G BALAKRISHNA

​Sir

l cancelled my ticket but not refund money​

​PNR NUMBER[protected]
TRAIN NUMBER-12733
TRANSATION ID-[protected]
DATE OF BOOKING-22-JAN-17.
CANCELLATION ID-[protected]
DATE OF CANCELLATION-23-JAN-17.
BOOKING ID-rekudaba
I have cancelled it but amount has not refunded yet .It shows REFUNDED CITI Bank on 27-Jan-2017. Whereas i didnt book with this bank acount i booked with RBL bank credit card Can please look this transaction and do the needful if required you can call me on [protected]

Respected Sir/Madam,

I was booking a Railway ticket from using my freerecharge wallet, , and I was successful my transection but ticket in not book.
After that I checked my account there were reduce my balance of RS. 430.
I am trying to calling irctc's helpline number but there is no response.
what should I do.
Please help me.

Regards

Suneel Kumar Keshari
user id - sunloveran
ORDER ID - [protected]
mob. no. - [protected]

Pnr number-[protected].
Transation id-[protected].
Date of booking-05-jan-17.
Cancellation id-[protected].
Date of cancellation-25-jan-17.
Booking id-uddhab46.
I have cancelled it but amount has not refunded yet. It shows paytmag. Please check & conform me. Refund it to my paytm wallet...
My paytm no...[protected]...
My gmail id - [protected]@gmail.com

My son mohak has booked 3 (Three) no. Of e - tickets for myself, father, his mother & grand mother with pnr no. [protected] transaction id [protected] dt.[protected] date of journey[protected] from patna jn (Pnbe) to chennai central (Mas) by 12577 bagmati express in third ac. Passeger to board the train at mirzapur station on[protected] unfortunately the train no. 12577 of[protected]was cancelled due to heavy rain in chennai causing great harassment to the passenger.. As per refund rules of indian railway w. E. F[protected], in case of cancellation of train by railway, the amount of tickets booked is returned to passenger automatically in the account from which the tickets is booked, i have not received the amount. Formal complain with irctc vide their ticket no. 2872991, 3847338, 3884912 & 4772165 was lodged for refund of ticket amount.. Also registered grievance in govt. Greivance portal vide no. Morly/e/2016/17874 & w/nv/ald/[protected] nad also filed tdr for the same. But yet to receive the amount of ticket which is rs. 5315.60 including taxes.

Dear sir,

I have booked a ticket from new delhi to hyderabad at kachiguda station (Hyderabad) through debit card.

Details of journey :-

Coach - 3a
Train - telangana express
Source - new delhi
Destination - hyderabad
Cash deducted - 1760/-rs

Cancellation details :-

Cancellation date[protected]
Cancelled at - kachiguda station, hyd.
Cash to be refunded - 1570/-rs

Pnr no.[protected]

I am writing this complaint on[protected] & i have been thrice to kacheguda station, twice to sbi bank & also andhra bank to know the processing of my refund.
As per customer care, it shall take 5 to 7 working days for returning the money, but it has taken around 25 odd days & still counting.

Kindly, refund my money as soon as possible.
I am attaching a andhra bank receipt which i got at station while making the cancellation.

Yours truly,
Ali ameer

I have booked ticket on 4 Feb 2017 from Nangal Dam to Delhi station. But the ticket not booked as it showed error in booking. But the money has been RS 180 deducted from my bank account. I tried to book the same ticket again after sometime and same h...
The details are as below:-Transaction ID: [protected]
Train No./Name:12058 / Jan shatabdi
I want to refund my money in my account

I was trying to book train but due to chart preparation of train my ticket was unbooked and amount has been deducted from my bank account as well as refunded in some other account so please fix the problem and add refund in my bank account through which i made my transection.
Transaction ID: [protected]
Train No./Name: 12185/REWANCHAL EXP
Date of Booking: 04Feb2017
Date of Journey: 04Feb2017
Date Of Boarding: 04Feb2017
Date of Arrival: 05Feb2017
From: HABIBGANJ (HBJ) To: SAUGOR (SGO)
Boarding At: HABIBGANJ (HBJ)
Resv Upto: SAUGOR (SGO) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled
Bank Name: PAYTM M
Reservation Status: Not Booked
Transaction Amount: 180.0 No. of Adults: 1 No. of Children: 0
Ticket Type:Eticket

Hello,

I've canceled by ticket No : A 62382419 on Jan 21 2017 around 5:30 PM from Nampally station counter.

I've used my SBH card to pay for the ticket. The counter person processed the refund to my andhra bank rupay card stating he will not be able to process the refund to my SBH card Maestro card. It's been more than 10 working days but I haven't received my refund. I have been going around banks and railway counter but no one was able to help me with refund. My bank states that refund was not processed, and asking me to contact IRCTC and IRCTC counter guys asking me to contact bank..
I am at verge of loosingmy interest in using IRCTC online transaction. This incident is so bizzare that i am never going to refer anybody to use cards again... I hope you guys see this and get back to me ... I am in no situation to loose 970 bucks that i have paid to railways... Please do needful!!..

Thanks& Regards,

Anand Rao

[protected]

I have cancelled my reserved ticket on[protected]. It was a waiting list ticket for journey from Nagpur to Mumbai to be undertaken on[protected]. I have received cancellation message on my registered mobile no. [protected] giving refund amount of Rs. 1795. Till now refund of Rs. 1795 is awaited. I have checked my bank account today and there is no credit entry.
P N R NO. [protected]. Pl. do the needful at the earliest.

Hi,

I have booked a ticket from KTYM to MAS on 13 Dec, 2016 and Date of Journey was 14 Dec, 2016.The Train was delayed more than 5 hours on that day, due to this reason passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. Please let me know what Ican do further or else you can send sms to mob no : [protected] or drop a mail to [protected]@yahoo.com
Ticket details:
Train Number:-12624
DO Booking :- 13 Dec, 2016.
PNR Number :- [protected]
Reason For TDR: Train late more than five hours and passenger not travelled.
TDR Filing Date: 14-Dec-2016 23:02:59 HRS
TDR Status: CR Registered
Cancellation ID: [protected]

Regards
Dileep

I need your help on my refund from irctc.

I had booked a train ticket via irctc on 20th jan 2017 to vijayawada by cape howrah express (12666) pnr - [protected]. At the time of boarding it was informed by the station manager that the train was cancelled to this station and it was diverted via kerala due to recent jallikattu protest in tamilnadu. Hence i have filed a tdr to get my refund and got a reply from customer care stating it has been forwarded to south eastern railway on 29th jan. So far no one has replied on this concern.

Shall i take this as a decent example of corruption by indian railway officials or irctc for not refunding my hard earned money? Please keep in mind if it happens to you and will keep silent or you won’t feel any pain like a general public. Please do not loot our hard earned money and requesting you to bring some honesty to a common man.

I’m expecting a revert from the right authority at the earliest.

Tdr cancellation id - [protected]

I have booked 3 railway tickets through IRCTC mobile app but after the confirmation of payment page got blank for 15 min and my money got debited INR 491.50/- from my account but my ticket was not booked and when I was checked my account statement the I got remarks in narration column ''[protected]- PAYTMIRCTCECATERING'' and reference number ''[protected] '' and transaction date in 09/02/2017. Train name is GOA Express from Nizamuddin to...

Irctc is showing my amount refunded to paytmag bank for which was cancelled, but no refund made in my bank account.
Below are detail:

Transaction id : [protected]
Cancellationid/refundid : [protected]
Transaction type : cancelled
Trans. Amt () : 370.0
Refund. Amt () : 250.0
Bank : axis
Refund status : refunded
Refund date : 04-feb-2017

I was trying to book ticket from IRCTC. The ticket was not booked but money was deducted from my account in both the cases.
case1:
Transiction ID:[protected],
From Rourkela to Bhubneswar, Transiction amount: 585.0/-, date:06/12/2016

case2:
2.Transsiction ID:1 [protected]
From:Marthapur Naraj to Sambalpur Transiction ID:390.0/- Date 25/12/2016

Earlier I had submitted the bank statement as well as the transiction details from the gmail account: [protected]@gmail.com on 31/12/16.