Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had tried booking a AC2 ticket for LTT ALD Duronto on 26/1/2017 for 30/01/2017. The first transaction after debiting money from my credit card (ending with 2085) showed a failed transaction notification. I promptly went through the process of booking again which was successful and for which I received irctc SMS also. However the money of the failed transaction didn't credit back to my account. I complained to my credit card company who subsequently informed me today that the complaint has gone into dispute settlement. On checking today I am finding that two tickets have been booked for the same journey on same date on same train. I would like to inform you that the transaction bearing PNR no.[protected] was successful and I am presuming that transaction bearing PNR no. [protected] was the one for which i received failed transaction status and didn't receive any irctc sms about it. You are requested to reverse the amount for the transaction of the above particulars pertaining to PNR no. [protected].

Shipra express have so much khatmal... please clean it and paste control to lower birth... really so reaction on my body eatching my overall body... really so bad service in b2 compartment... so disgusting i complaint bcz i have 4month baby for travel..please i requested each and every sheat n services like blanket, bedsheet n pillow also need clean and paste control...

I have booked an ticket from secundrabad to visakhapatnam for sc-vskp duranto express and cancelled my ticket for the same on 1st feb 2017.it is 9th Feb and didt receive the refund amount yet.i request you to kindly look into it and refund the amount at the earliest.

Ticket booking Transaction id: [protected]

Cancellation ID:[protected]

Refund amount:1025

I used their app irctc rail connect to book and as well cancel the ticket.i have checked with the refund status it says the amount is refunded on 3rd feb but i didnt receive the amount yet.i have tried contacting [protected]@irctc.co.in either no one responds nor get an satisfactory answer from them

I can assure irctc that i will not use the irctc rail connect android app to book the tickets instead i will use the web version

Name - Ramesh Kumar Palani
irctc user id - R266848
Mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong Email ID.So please help me to confirm the registration process.
wrong ID is : [protected]@gmail.com correct ID is : [protected]@gmail.com
kindly apologise for entering wrong email id and support me to change the correct id or change by yourself.

Thanks & Regards
Ramesh Kumar Palani

I have booked 2 ticket on 8th feb 2017. Through irctc in the name o[censored]ser id navjot0024 for the journey from new delhi to amritsar in the name of Gurdev singh & Kulwant kaur through my debit card of HDFC. But the process was not completed .
But I have noticed that amount of tickets of RS 347.04 was deducted two time from my account.
I am earnestly requesting you to transfer the total deducted amount RS 347.04 in my HDFC ACCOUNT.
I hope that you will take necessary.

I have tickets to Haridwar on 26th may .Train no.12327 Upasana express, PNR no.-.[protected]when I booked tickets 31 seats were available.in my party I have a 4 years old child, my aged parents and relatives.in spite of giving preference to lower berth.all I got a middle berth and all upper berth.what is this? There used to be lower berth preferences for senior citizens.have the rules changed.moreover when the government is batting for IRCTC, these sort of things are really disappointing for common people like us we are left with no other option than to approaching either travel agent or ticketing counter.shame IRCTC.

HI Team

On 19th Dec the amount debited from my account for the Ticket purchase was 190 . Since it was waitlisted the ticket git auto cancelled on 23rd Jan and I received a message stating that Rs 130 shall be refunded to my account.
But today when I checked the bank account with the reference number[protected]VID643827O191216x9843 I was shocked to see that only 3.93 has been credited. What happened to the remaining balance.

Can you check and confirm the reason for the wrong credit and process the actual credit please.

Even though the amount is less my concern is why is there a discrepancy between the amount stated as refund and the actual credit sent to bank.

Reference from Bank Side:[protected]VID643827O191216x9843

This is an incident that took place on 09/Feb/2017 in train Shatabdi Express 12040 (New Delhi to Kathgodam). They served expired biscuits to passengers on board. I have attached the picture of packet clearly showing the date 04/Feb/2017 which has already expired. This is a very pathetic incident serving bad food to passengers and playing with their health. Kindly look into this and ensure this type of incidents doesn't happen in future.

I booked a ticket from irctc . I checked in "Last Transaction Details .when i click on transaction id, it is showing not booked, : please find following details Transaction ID : [protected]Train No./Name: 12704 / FALAKNUMA EXP Quota: PREMIUM TATKAL (PT) Date of Journey: 10/02/2017 Date Of Boarding: 10/02/2017 Class: SLEEPER CLASS (SL) From : SECUNDERABAD JN (SC) to BHADRAK (BHC). Firstly, ticket is not confirmed and amount is deducted.. kindly do something, what is the status and ... Please do some thing.

Hello sir/madam.
I am Samiran Deepak Bhabad. I was trying to reserve tickets of 10th February of Sevagram express from Nasikroad station to Nagpur station on 8th of February . During process, they declined the reservation(while making payment) and took me to login page. But my bank Passbook is showing me transaction of IRCTC payment twice of 600 rd per transaction. Which deducts my 1200 rs. I am sending my account details. Please check and give me my refund amount.

Username: nilphadnis
Journey Date: 10th feb 2017
Train name: Sevagram express
Journey : Nashikroad to Nagpur junction
Transaction date: 08/02/2017
Bank name: Bank of India

Sir/ Madam,
I have booked 1 tickets on 5th February 2017 .Through irctc in the name o[censored]ser Id AMITABH98.for the journey from Bhagalpur to new delhi in the name of AMITABH CHOUDHARY through my debit card of STATE BANK OF INDIA. But the process was not completed due to choice of birth NOT AVAILABLE.
But I have noticed that amount of tickets of RS 2133 WAS deducted from my account. Amount did not credit in my account still now.
I am earnestly requesting you to transfer the total deducted amount RS 2133/ in my STATE BANK OF INDIA ACCOUNT.
I hope that you will take necessary action in favour Of me.
Thanks
AMITABH CHOUDHARY
[protected].

Train was from Amritsar to Haridwar(5 people) for 29th Jan, 2017. Train got cancelled due to some Railways issue.
Since 1st Feb, 2017, the status says the amount refunded.
But I have not yet received the amount till now.

PNR number : [protected]
Refund id : [protected]
Transaction id : [protected]

Please look into the matter and close it ASAP.
I am terribly saddened by such behavior from Indian Railways.

I have my userid sajna28 which I am using for making ticket bookings in irctc since many years. On accessing it on 6th of Feb, 2017, it gave an error message saying that the account has been suspended. REcently I had transferred around Rs 9500 to the e wallet for tatkal bookings. Now since the account is susended for no valid reason, I am not able to utilize this amount that is there in the ewallet. I need an immediate solution to this issue, I have already contacted the hone numbers given in the site, but no answer and I have emailed the complaint to [protected]@irctc.co.in. There is no response other than a ticket number being assigned. Please address this on prioriyt, failing which I will move the case to consumer court.

Dear sir/mam,

I booked a tkt from Ayodhya to Delhi with PNR no:[protected]. The train was running more than 12 hours late so I filed the TDR before the scheduled departure of the TRAIN. TRAIN No. :-13483 DOJ:[protected]. Cancellation Id:- [protected]. Now it is showing CR repudiate. I haven't got the refund.
Please look into the matter.

Thanking you.

Train no. 22208
PNR no.[protected]
While travelling from Trivandrum to Coimbatore I didn't get food. But during the time of train ticket reservation they asked me Veg. Or Non-Veg and they also said that the train fare includes Food. But during the whole journey they didn't even gave me a Biscuit or Water. If food is not there for half Journey passengers then why they are asking me are you veg or non-veg. I hope the respected authorities will take necessary action against this and if food is not there then kindly inform me that.

Yours Sincerely
A. Durai Raj

I parked my bike in IRCTC parking space which is pay and park and they charging 20 INR for upto 6hours.
When I gave 2x5 Rs Note and he denied to take 5Rs. Currency.
So why they refuse to take Indian currency which is provided by our government.

So plz take an action against those people who denied to take money.
and I have also that video recording but i can't upload at this time bcz facing some technical problem on this website.

I forgot my user id and password for using irctc train ticket bookings.iwant to use your link IRCTC.immediately.My mobile no is [protected] and my email id is [protected]@yahoo.com pl.help me.iam a senior citizen aged 71 yrs.Iam not in a position to book railtickets on line in the irctc website.as iam a senior citizen, i can not go to railway booking counters for booking rail tickets by standing in lon ques.so, please help me to retrieve my user id and password.

Hi,
I filed a TDR on 7th Nov 2016 with subject "Train late for more than 3 hours and passenger not traveled" with TDR refund case Registration No:[protected] but still today after 90 days my refund of Rs. 4500 has not been done. I request you kindly to look into this matter and resolve the issue at the earliest. PNR No [protected] Reference ID: [protected]

I filed a TDR on 11 Oct 2016 with subject "Train late for more than 3 hours and passenger not traveled" with Registration No:[protected] but still today after three months my refund of Rs. 2000 has not been done. I request you kindly to look into this matter and resolve the issue at the earliest. PNR No [protected] Cancellation ID: [protected]

Logging this complain against IRCTC - TDR never refunded for genuine case.

Train Number - 12404 - JP ALD EXPRESS
PNR - [protected]
Scheduled Travel Date - Jan 7, 2017
Scheduled Time of Departure - 1520 Hrs
From - Jaipur To - Agra
Boarding - Jaipur
No of Passengers - 2

Train's Actual Departure Time - 1830 hrs
Filed TDR - as both the passenger, never traveled and filed TDR for reason - Train late more than three hrs.

TDR rejected.