Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,

i have booked a ticket through IRCTC having PNR No.[protected] journey dt.[protected] train No. 12941 from Agra fort to Bhavnagar Trnms. on the journey date the train is late more than 5 hours from its scheduled time, hence i submitt a TDR choosing the reason "Train late mote than Three hours and passenger not travelled' with TDR transaction ID [protected] before its actual departure from Agra fort station. my TDR refure by IRCTC and status show that the passenger war travelled. HOW IT'S POSSIBLE WHEN PASSENGER NOT TRAVELED AND IRCTC SHOWS PASSENGER TRAVELED. I humbly request to re examine the case and refund an amount of Rs. 1130/-. otherwise i will go to consumer court for my refund.

06580/Vishakapatnam - Yesvantpur Tatkal is coming late by an average of 3-5hrs every monday. It is extremely difficult for us if it delays a lot because we have to attend Office on time. Since this is a tatkal train, the fare is also very high. But the train never comes on time. So please make sure that this train comes to Krishnarajapuram on time.

Hi,

I have filed TDR for PNR "[protected]" on 30-Dec-2016 as train was 7-8 hr late from expected time. Till now I have not received my money back.
I have mailed to [protected]@irctc.co.in & [protected]@irctc.co.in, but no response I have received. Its like a bad experience for customer. At-least customer support shopuld be better.
Its being more than a month but nothing is getting progress from IRCTC department. Requesting IRCTC to please progess my case further.
Regards,
Nitesh Saha

I have booked today my e-ticket in early in the morning in dehradun jan-shatabdi train of pnr no.[protected] but the ticket I got found waiting and after the chart is prepared I still gets the ticket waitlist1.so, the TTE cancelled my ticket.so, I shall be thankful to u to give my refund of 445 rs.My name is Badal, age-21yrs, male.The train no. Is 12055 and the transaction Id is [protected].so, please refund my balance in my acc.Thank u

Dear sir
On booking e-ticket from Jhansi to pune for 26-april 2017, even though the availability is 229 seats in train 12630, I preferred some lower berths, but IRCTC has not allotted even single lower berth, how can a man and a lady of 45 yrs of age can climb upper berth.
pls allot at least one lower berth.

Regards
Shashank Srivastava
PNR no:[protected]

Dear Sir/Madam, I had booked a ticket from AWR to JPjourney date 31-Jan-2017, but the train got late from more than 10 hours.I had filed the TDR on the same day at 31-Jan-2017 14:10:40 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 31-Jan-2017 Ticket Amount: 125.0 TDR Filing Date: 31-Jan-2017 14:10:40 HRS TDR Zone: NORTH WESTERN RAILWAY (NW) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

Tid: [protected]

- please mention about luggage storage facility during booking itself.in my case, it was mentioned only on my generated ticket that there is a luggage rack and passenger can keep their belongings at their own risk. I felt insecure about my luggage and i had to cancel this booking around 14 hours before the check-in time. I suggest to have some kind of cloak room so that passenger can keep their belongings safely

- why there is policy of 100% cancellation charges even before 14 hours from check-in time? I feel it could be lesser.

- please provide reference pictures of the lounge area on the website.

Tdr ref. No: [protected]
Tdr zone: south west

Pnr : [protected] and [protected]
Train : 12296 /sangha mitra ex
Date of journey: 12-jan-2017
Reason for tdr : train late more than three hours and passenger not travelled

I have raised tdr for above tickect. I am not get any refund from irctc and south west. Here on that i have raised tdr eariler but rain late more than three hours and passenger not travelled. Kindly do the needful.

TDR Ref. No: [protected] and [protected]
TDR Zone: EASTERN RAILWAY (ER)
PNR : [protected] and [protected]
Train : 22406/ANVT BGP G RATH
Date Of Journey: 25-Nov-2016
Reason for TDR : Train Late More Than Three Hours and Passenger Not Travelled

It has been more that two months bt the TDR status is still showing CR registered.

mail id: rishabh.[protected]@gmail.com

Pl. look into the matter asap.

I have entered wrong email id so I'm not able to verify by email
But I have completed my verification by mobile number
But not by e-mail so my user ID does not complete
I was try to create new I'd but refused by side
Your mobile number already registered
What can I do
I want reopen or regenerate I'd by that number
Please help me to solve this problem

Sir We invite your Attention to the quality of the food served in the Shatabdi express (12030) which is far below than the standard and are worst in taste, preparation and hygine. We further want to submit that the catering staff is not providing complaint register just to avoid the real feed back reach to apporiate authorities. We request you to take suitable action against the erring official responsible for damnage of reputation of Railway abd reputated trains like Shatabdi

I am totally disappointed with the standard copy paste reply being given by representatives of IRCTC number of times without even bothering and referring to trail mails and finding the cause of problem.

I have already said that I have not received the refund in my bank account yet. Now its 12 days passed, any NEFT / RTGS could not take 12 days to credit.

I have attached bank statement too in my all mails. Nobody is seeing this. It means IRCTC Officials are doing on their job blindly. Now I have a proof of complete correspondence which can be escalated to next level. Matter is not for Rs.845/- rather its process. I am eligible to get my payment.

I have in touch with customer care executive who never satisfied my query and keeps phone on hold for long and got disconnected after 3 minutes.

Please guide to whom this matter to be escalated whether at your Barakhamba Office or Ministry?

Kindly resolve it if you can do this on priority.

Previous Reply of IRCTC:
Dear Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

Please contact your bankers for confirmation with the given details.

PNR: [protected] Transaction Id: [protected]

RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK REFUND TXN ID
845.0 REFUNDED [protected] 20-Jan-2017 Approved Refund for Cancellation [protected]

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

Note that if still the refund is not reflecting in your account, we suggest you to send us the complete bank statement in scanned PDF format (From Date of Booking to till date) scan copy/screen shot by hiding the credit card no. from registered mail id to pursue the matter.

Thanks & Regards
Maharshi Dutt Shukla
Executive, Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in[#5047686]

On dated 30/01/2017 at about 1:02 am I was booked a season ticket (monthly) from Diamond Harbour to Sibaichandi station and paid the requisite chargeable amount of Rs 440.00+ service tax through IRCTC UTS app and paid the amount .through my paytm mobile wallet vide oder no [protected] on 30/01/2017.
But till now ticket not showing in my profile.
several time i contact to IRCTC UTS customer care but they did not reply me .
after that i contact to PAYTM customer care, they told me that payment was successfull from their end.
then i called customer care of railway on 03/02/2017 and they confirm me that any payment did not recived from their end.
i want return my balance from PAYTM.

TDR filed on 13 Jun2016.
CCM on Phone:[protected],[protected]
we booked the online ticket against PNR :- [protected] due to train late more than 5 hrs hence we cancelled the the ticket with cancellation ID :- [protected]...from last 8 months we are chasing to above number but nobody has replying nor picking the phone same was escalated
we are waiting for refund money from railway...

On Feb 3, 2017 11:03 AM, "GABRU" wrote:
I booked tickets from NZM to Nagpur, on 28/2/17. When I go to IRCTC.co.in and log in, in last transaction details it shows ticket booked. But still I didn't received any confirmation or mail about tickets and it doesn't show PNR no. Also. My transaction id is [protected]. Plz solve my issue and reply me as early as possible.

I am travelling in 12038 ldh stabdi, the food quality is very low. Its third class.
please do something fruitful.

train is from ldh to delhi

but food is of so poor quality .
Food should be of good quality as our govt. is giving irctc good amount to spend on food . But irctc is not using the funds efficiently . I would like to ask irctc why they are not doing things in proper manner.

Name: venkatesan. User I'd rven66. I have typed incorrect email I'd while creating account. My I'd is Suganyavenkat.[protected]@gmail.com.. I have typed gmai instead of Gmail.. Now I cannot verify it because mail will not come to my Gmail. When I try to log in irctc and select edit email I'd. I get logged out and asked to try again.. I tried more than 10 times and this only happens every time. How can I change my email address?

R,
I HAVE TRAVELED IN WAINGANGA EXPRESS ON 17.01.2017.The booked details are given below. kindly send the copy of the confirmed ticket to my E mail address [protected]@yahoo.com for getting reimbursement from the company.I WOULD LIKE TO MENTION THAT TICKET HAS BEEN CONFIRMED 3 DAYS BEFORE THE DATE OF JOURNEY & CHART PREPARATION

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12251 / WAINGANGA EXP
Date of Booking : 22-Dec-2016 Class : SECOND AC Quota : GENERAL
Date of Journey : 17-Jan-2017 From : YPR To : BSP
Boarding At : YPR Date Of Boarding : 17-Jan-2017 Reservation Upto : BSP
Scheduled Departure : 23:40 Hrs

Passenger Details
Sl. No.NameAgeGenderStatusCoach
Seat / Berth / WL No

1V L NARASIMHAN56MaleWL 3

KINDLY SEND CONFIRMED TICKETS TO MY MAIL ADDRESS [protected]@yahoo.com immediately
IN SPITE OF SO MANY E MAIL THEY ARE NOT FORWARDING
V.L.NARASIMHAN
MOBILENO-[protected]
E [protected]@yahoo.com

Hi! We are traveling from del to ASR in morning shatabdi. Train is delayed for 2 hours. We are traveling 1st class, seat no. 34, 35 n 33 n rest family in chair AC.
We have kids n as train is late, they are too hungry.
We were provided breakfast early morning.
It's been 3 hours now that our kids are hungry. They have there lunch by 1pm n now it's 1420 hrs.
They are soo hungry and having biscuits at this time.
If trains are getting so late, why don't you provide enough food in the train and why there is no arrangements for lunch.
We will reach ASR by 1530hrs and reach hotel by[protected] hrs.
Do you think that's the time for lunch?
I just delivered my baby n he is on feed. I feel hungry frequently.
For the first time, didn't carry any food, assuming in 1st AC there wNt be any problem, but disappointed.
Regards
Esha Chawla
[protected]

As seen from status of refund history for PNR NO [protected] & TRANSCTION ID NO [protected] refund of Rs 470 was credited to paytm as against through which account the amount of money was debited while purchasing the ticket. More so sms received shows that the refund amount is Rs 230 only against the said PNR NO. please verify your records and send the refund amount immediately to the account from which it was debited.

Thank you