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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 284

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Address: Nashik, Maharashtra, 422101

Website: www.irctc.co.in

Hello sir/madam.
I am Samiran Deepak Bhabad. I was trying to reserve tickets of 10th February of Sevagram express from Nasikroad station to Nagpur station on 8th of February . During process, they declined the reservation(while making payment) and took me to login page. But my bank Passbook is showing me transaction of IRCTC payment twice of 600 rd per transaction. Which deducts my 1200 rs. I am sending my account details. Please check and give me my refund amount.

Username: nilphadnis
Journey Date: 10th feb 2017
Train name: Sevagram express
Journey : Nashikroad to Nagpur junction
Transaction date: 08/02/2017
Bank name: Bank of India

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Address: New Delhi, Delhi, 11001

Website: Www.irctc.co.in

Sir/ Madam,
I have booked 1 tickets on 5th February 2017 .Through irctc in the name o[censored]ser Id AMITABH98.for the journey from Bhagalpur to new delhi in the name of AMITABH CHOUDHARY through my debit card of STATE BANK OF INDIA. But the process was not completed due to choice of birth NOT AVAILABLE.
But I have noticed that amount of tickets of RS 2133 WAS deducted from my account. Amount did not credit in my account still now.
I am earnestly requesting you to transfer the total deducted amount RS 2133/ in my STATE BANK OF INDIA ACCOUNT.
I hope that you will take necessary action in favour Of me.
Thanks
AMITABH CHOUDHARY
[protected].

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Website: irctc.co.in

Train was from Amritsar to Haridwar(5 people) for 29th Jan, 2017. Train got cancelled due to some Railways issue.
Since 1st Feb, 2017, the status says the amount refunded.
But I have not yet received the amount till now.

PNR number : [protected]
Refund id : [protected]
Transaction id : [protected]

Please look into the matter and close it ASAP.
I am terribly saddened by such behavior from Indian Railways.

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Address: Thane, Maharashtra, 400601

Website: irctc.co.in

I have my userid sajna28 which I am using for making ticket bookings in irctc since many years. On accessing it on 6th of Feb, 2017, it gave an error message saying that the account has been suspended. REcently I had transferred around Rs 9500 to the e wallet for tatkal bookings. Now since the account is susended for no valid reason, I am not able to utilize this amount that is there in the ewallet. I need an immediate solution to this issue, I have already contacted the hone numbers given in the site, but no answer and I have emailed the complaint to [protected]@irctc.co.in. There is no response other than a ticket number being assigned. Please address this on prioriyt, failing which I will move the case to consumer court.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

devraj rajbhar

from Mumbai, Maharashtra

Feb 8, 2017

Sir please reopen my irctc acount my mo.no. [protected] this no. Me open a irctc acount. My login id is devraj2232 and password is dah533 this acount is closed please reopen my acount

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Website: Www.irctc.co.in

Dear sir/mam,

I booked a tkt from Ayodhya to Delhi with PNR no:[protected]. The train was running more than 12 hours late so I filed the TDR before the scheduled departure of the TRAIN. TRAIN No. :-13483 DOJ:[protected]. Cancellation Id:- [protected]. Now it is showing CR repudiate. I haven't got the refund.
Please look into the matter.

Thanking you.

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Address: Thiruvananthapuram, Kerala, 695023

Train no. 22208
PNR no.[protected]
While travelling from Trivandrum to Coimbatore I didn't get food. But during the time of train ticket reservation they asked me Veg. Or Non-Veg and they also said that the train fare includes Food. But during the whole journey they didn't even gave me a Biscuit or Water. If food is not there for half Journey passengers then why they are asking me are you veg or non-veg. I hope the respected authorities will take necessary action against this and if food is not there then kindly inform me that.

Yours Sincerely
A. Durai Raj

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Address: Surat, Gujarat, 395006

I parked my bike in IRCTC parking space which is pay and park and they charging 20 INR for upto 6hours.
When I gave 2x5 Rs Note and he denied to take 5Rs. Currency.
So why they refuse to take Indian currency which is provided by our government.

So plz take an action against those people who denied to take money.
and I have also that video recording but i can't upload at this time bcz facing some technical problem on this website.

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Address: 600017

Website: [email protected]

I forgot my user id and password for using irctc train ticket bookings.iwant to use your link IRCTC.immediately.My mobile no is [protected] and my email id is [protected]@yahoo.com pl.help me.iam a senior citizen aged 71 yrs.Iam not in a position to book railtickets on line in the irctc website.as iam a senior citizen, i can not go to railway booking counters for booking rail tickets by standing in lon ques.so, please help me to retrieve my user id and password.

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Address: New Delhi, Delhi

Website: www.irctc.co.in

Hi,
I filed a TDR on 7th Nov 2016 with subject "Train late for more than 3 hours and passenger not traveled" with TDR refund case Registration No:[protected] but still today after 90 days my refund of Rs. 4500 has not been done. I request you kindly to look into this matter and resolve the issue at the earliest. PNR No [protected] Reference ID: [protected]

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Address: Allahabad, Uttar Pradesh, 211008

Website: www.irctc.co.in

I filed a TDR on 11 Oct 2016 with subject "Train late for more than 3 hours and passenger not traveled" with Registration No:[protected] but still today after three months my refund of Rs. 2000 has not been done. I request you kindly to look into this matter and resolve the issue at the earliest. PNR No [protected] Cancellation ID: [protected]

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M

mahesh prasad choudaha

from Mumbai, Maharashtra

Feb 7, 2017

HI i have cancelled two ticket same time same amount i got one ticket refund in my account... second ticket refund still not received.. in IRCTC it's shown that they already refunded. what to do in this situation ???
there is png image file in attachment which is having PNR refund status
and all the booking details

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Address: 345001

Logging this complain against IRCTC - TDR never refunded for genuine case.

Train Number - 12404 - JP ALD EXPRESS
PNR - [protected]
Scheduled Travel Date - Jan 7, 2017
Scheduled Time of Departure - 1520 Hrs
From - Jaipur To - Agra
Boarding - Jaipur
No of Passengers - 2

Train's Actual Departure Time - 1830 hrs
Filed TDR - as both the passenger, never traveled and filed TDR for reason - Train late more than three hrs.

TDR rejected.

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Address: 208005

Website: IRCTC.co.in

Dear sir,

i have booked a ticket through IRCTC having PNR No.[protected] journey dt.[protected] train No. 12941 from Agra fort to Bhavnagar Trnms. on the journey date the train is late more than 5 hours from its scheduled time, hence i submitt a TDR choosing the reason "Train late mote than Three hours and passenger not travelled' with TDR transaction ID [protected] before its actual departure from Agra fort station. my TDR refure by IRCTC and status show that the passenger war travelled. HOW IT'S POSSIBLE WHEN PASSENGER NOT TRAVELED AND IRCTC SHOWS PASSENGER TRAVELED. I humbly request to re examine the case and refund an amount of Rs. 1130/-. otherwise i will go to consumer court for my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Aslam nurani

from Guntur, Andhra Pradesh

Feb 6, 2017

I have book train ticket but my ticeket is not confirmed please tell.
My balance is refund or not refund

R

Rao Satyanand Yadav

from Gurgaon, Haryana

Feb 6, 2017

Dear sir, I have booked a tatkal ticket from delhi to nihalgarh on 14 january 2017.but transaction failed and money deducted from my svc bank saving account no-[protected].on irctc online accont .it shows that amount refunded.but till 31 jan 2017.it didnot come in account.transaction id-[protected].and amount is 430/-.

P

Pravin Khandar

from Mumbai, Maharashtra

Feb 6, 2017

Iam pravin harish khandar
i user id nitapravin is booking block plase activate
thank you
pravin khandar

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Address: Nellore, Andhra Pradesh, 524003

Website: irctc.co.in

06580/Vishakapatnam - Yesvantpur Tatkal is coming late by an average of 3-5hrs every monday. It is extremely difficult for us if it delays a lot because we have to attend Office on time. Since this is a tatkal train, the fare is also very high. But the train never comes on time. So please make sure that this train comes to Krishnarajapuram on time.

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R

Rajiv bayad

from Pulgaon, Maharashtra

Feb 6, 2017

Dear sir, I am not booking a ticket the errer is payment is progress .so please solve this problem my email is [protected]@gmail.com

A

Ashrafali7

Feb 7, 2017

Hi

I have cancelled my Train Tickets on 01-jan-2017
My PNR number is
[protected]
[protected]

However money is still not refunded back to my account..
Ticket was booked at the counter

kindly have a check on this and do the needfull at the earlisest

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Address: 560066

Hi,

I have filed TDR for PNR "[protected]" on 30-Dec-2016 as train was 7-8 hr late from expected time. Till now I have not received my money back.
I have mailed to [protected]@irctc.co.in & [protected]@irctc.co.in, but no response I have received. Its like a bad experience for customer. At-least customer support shopuld be better.
Its being more than a month but nothing is getting progress from IRCTC department. Requesting IRCTC to please progess my case further.
Regards,
Nitesh Saha

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

Rajiv bayad

from Pulgaon, Maharashtra

Feb 6, 2017

Dear sir, i can't booking a ticket the errer is check your data connection so please solve this problem my email is [protected]@gmail.com

A

Ajas1988

from Nagercoil, Tamil Nadu

Feb 6, 2017

As per the IRCTC rate card the drinking water 1l charge is Rs.15/-. But in 12212 ghorakpur express they are charging Rs.20/- and not even ready to provide the bill

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Address: Meerut, Uttar Pradesh, 250002

Website: www.irctc.co.in

I have booked today my e-ticket in early in the morning in dehradun jan-shatabdi train of pnr no.[protected] but the ticket I got found waiting and after the chart is prepared I still gets the ticket waitlist1.so, the TTE cancelled my ticket.so, I shall be thankful to u to give my refund of 445 rs.My name is Badal, age-21yrs, male.The train no. Is 12055 and the transaction Id is [protected].so, please refund my balance in my acc.Thank u

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Feb 05, 2017

Updated by Baddu Please refund my bal.

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S

sansin

from Delhi, Delhi

Feb 6, 2017

I had used reservation in online more than 10 times, with cashless payment. But I cant login in irctc site, it is showing "Next Generation / old login", it's very confused. And another one login accepted, but searching seat availability back to home. Pls help me, i have mental stress.

Thanking you.

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Address: Jhansi, Uttar Pradesh, 284128

Website: IRCTC

Dear sir
On booking e-ticket from Jhansi to pune for 26-april 2017, even though the availability is 229 seats in train 12630, I preferred some lower berths, but IRCTC has not allotted even single lower berth, how can a man and a lady of 45 yrs of age can climb upper berth.
pls allot at least one lower berth.

Regards
Shashank Srivastava
PNR no:[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Konineeka

from Kolkata, West Bengal

Feb 6, 2017

In continuation with my previous complaint lodged on 20 th January, 2017 for refund of ticket for the journey from Balasore to Howrah on 23.10. 16 due to tràin cancellation .Please look into the matter and arrange for the refund as early as possible.The other details are in the photocopy of the ticket enclosed herewith.

R

Rajiv bayad

from Pulgaon, Maharashtra

Feb 6, 2017

Dear sir, I am not booking a ticket the errer is payment is progress .so please solve this problem

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Address: Jaipur, Rajasthan, 302017

Website: www.irctc.co.in/eticketing/mainpage.jsf

Dear Sir/Madam, I had booked a ticket from AWR to JPjourney date 31-Jan-2017, but the train got late from more than 10 hours.I had filed the TDR on the same day at 31-Jan-2017 14:10:40 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 31-Jan-2017 Ticket Amount: 125.0 TDR Filing Date: 31-Jan-2017 14:10:40 HRS TDR Zone: NORTH WESTERN RAILWAY (NW) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

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Address: New Delhi, Delhi, 110002

Website: irctctourism.com

Tid: [protected]

- please mention about luggage storage facility during booking itself.in my case, it was mentioned only on my generated ticket that there is a luggage rack and passenger can keep their belongings at their own risk. I felt insecure about my luggage and i had to cancel this booking around 14 hours before the check-in time. I suggest to have some kind of cloak room so that passenger can keep their belongings safely

- why there is policy of 100% cancellation charges even before 14 hours from check-in time? I feel it could be lesser.

- please provide reference pictures of the lounge area on the website.

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Address: 600044

Tdr ref. No: [protected]
Tdr zone: south west

Pnr : [protected] and [protected]
Train : 12296 /sangha mitra ex
Date of journey: 12-jan-2017
Reason for tdr : train late more than three hours and passenger not travelled

I have raised tdr for above tickect. I am not get any refund from irctc and south west. Here on that i have raised tdr eariler but rain late more than three hours and passenger not travelled. Kindly do the needful.

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TDR Ref. No: [protected] and [protected]
TDR Zone: EASTERN RAILWAY (ER)
PNR : [protected] and [protected]
Train : 22406/ANVT BGP G RATH
Date Of Journey: 25-Nov-2016
Reason for TDR : Train Late More Than Three Hours and Passenger Not Travelled

It has been more that two months bt the TDR status is still showing CR registered.

mail id: rishabh.[protected]@gmail.com

Pl. look into the matter asap.

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