Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

TDR Ref. No: [protected] and [protected]
TDR Zone: EASTERN RAILWAY (ER)
PNR : [protected] and [protected]
Train : 22406/ANVT BGP G RATH
Date Of Journey: 25-Nov-2016
Reason for TDR : Train Late More Than Three Hours and Passenger Not Travelled

It has been more that two months bt the TDR status is still showing CR registered.

mail id: rishabh.[protected]@gmail.com

Pl. look into the matter asap.

I have entered wrong email id so I'm not able to verify by email
But I have completed my verification by mobile number
But not by e-mail so my user ID does not complete
I was try to create new I'd but refused by side
Your mobile number already registered
What can I do
I want reopen or regenerate I'd by that number
Please help me to solve this problem

Sir We invite your Attention to the quality of the food served in the Shatabdi express (12030) which is far below than the standard and are worst in taste, preparation and hygine. We further want to submit that the catering staff is not providing complaint register just to avoid the real feed back reach to apporiate authorities. We request you to take suitable action against the erring official responsible for damnage of reputation of Railway abd reputated trains like Shatabdi

I am totally disappointed with the standard copy paste reply being given by representatives of IRCTC number of times without even bothering and referring to trail mails and finding the cause of problem.

I have already said that I have not received the refund in my bank account yet. Now its 12 days passed, any NEFT / RTGS could not take 12 days to credit.

I have attached bank statement too in my all mails. Nobody is seeing this. It means IRCTC Officials are doing on their job blindly. Now I have a proof of complete correspondence which can be escalated to next level. Matter is not for Rs.845/- rather its process. I am eligible to get my payment.

I have in touch with customer care executive who never satisfied my query and keeps phone on hold for long and got disconnected after 3 minutes.

Please guide to whom this matter to be escalated whether at your Barakhamba Office or Ministry?

Kindly resolve it if you can do this on priority.

Previous Reply of IRCTC:
Dear Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c..

Please contact your bankers for confirmation with the given details.

PNR: [protected] Transaction Id: [protected]

RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK REFUND TXN ID
845.0 REFUNDED [protected] 20-Jan-2017 Approved Refund for Cancellation [protected]

In future you are requested to use the Refund status Tracking service Provided by the IRCTC. Select the 'Refund Status' link in the left panel under 'My transaction'. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

Note that if still the refund is not reflecting in your account, we suggest you to send us the complete bank statement in scanned PDF format (From Date of Booking to till date) scan copy/screen shot by hiding the credit card no. from registered mail id to pursue the matter.

Thanks & Regards
Maharshi Dutt Shukla
Executive, Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in[#5047686]

On dated 30/01/2017 at about 1:02 am I was booked a season ticket (monthly) from Diamond Harbour to Sibaichandi station and paid the requisite chargeable amount of Rs 440.00+ service tax through IRCTC UTS app and paid the amount .through my paytm mobile wallet vide oder no [protected] on 30/01/2017.
But till now ticket not showing in my profile.
several time i contact to IRCTC UTS customer care but they did not reply me .
after that i contact to PAYTM customer care, they told me that payment was successfull from their end.
then i called customer care of railway on 03/02/2017 and they confirm me that any payment did not recived from their end.
i want return my balance from PAYTM.

TDR filed on 13 Jun2016.
CCM on Phone:[protected],[protected]
we booked the online ticket against PNR :- [protected] due to train late more than 5 hrs hence we cancelled the the ticket with cancellation ID :- [protected]...from last 8 months we are chasing to above number but nobody has replying nor picking the phone same was escalated
we are waiting for refund money from railway...

On Feb 3, 2017 11:03 AM, "GABRU" wrote:
I booked tickets from NZM to Nagpur, on 28/2/17. When I go to IRCTC.co.in and log in, in last transaction details it shows ticket booked. But still I didn't received any confirmation or mail about tickets and it doesn't show PNR no. Also. My transaction id is [protected]. Plz solve my issue and reply me as early as possible.

I am travelling in 12038 ldh stabdi, the food quality is very low. Its third class.
please do something fruitful.

train is from ldh to delhi

but food is of so poor quality .
Food should be of good quality as our govt. is giving irctc good amount to spend on food . But irctc is not using the funds efficiently . I would like to ask irctc why they are not doing things in proper manner.

Name: venkatesan. User I'd rven66. I have typed incorrect email I'd while creating account. My I'd is Suganyavenkat.[protected]@gmail.com.. I have typed gmai instead of Gmail.. Now I cannot verify it because mail will not come to my Gmail. When I try to log in irctc and select edit email I'd. I get logged out and asked to try again.. I tried more than 10 times and this only happens every time. How can I change my email address?

R,
I HAVE TRAVELED IN WAINGANGA EXPRESS ON 17.01.2017.The booked details are given below. kindly send the copy of the confirmed ticket to my E mail address [protected]@yahoo.com for getting reimbursement from the company.I WOULD LIKE TO MENTION THAT TICKET HAS BEEN CONFIRMED 3 DAYS BEFORE THE DATE OF JOURNEY & CHART PREPARATION

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12251 / WAINGANGA EXP
Date of Booking : 22-Dec-2016 Class : SECOND AC Quota : GENERAL
Date of Journey : 17-Jan-2017 From : YPR To : BSP
Boarding At : YPR Date Of Boarding : 17-Jan-2017 Reservation Upto : BSP
Scheduled Departure : 23:40 Hrs

Passenger Details
Sl. No.NameAgeGenderStatusCoach
Seat / Berth / WL No

1V L NARASIMHAN56MaleWL 3

KINDLY SEND CONFIRMED TICKETS TO MY MAIL ADDRESS [protected]@yahoo.com immediately
IN SPITE OF SO MANY E MAIL THEY ARE NOT FORWARDING
V.L.NARASIMHAN
MOBILENO-[protected]
E [protected]@yahoo.com

Hi! We are traveling from del to ASR in morning shatabdi. Train is delayed for 2 hours. We are traveling 1st class, seat no. 34, 35 n 33 n rest family in chair AC.
We have kids n as train is late, they are too hungry.
We were provided breakfast early morning.
It's been 3 hours now that our kids are hungry. They have there lunch by 1pm n now it's 1420 hrs.
They are soo hungry and having biscuits at this time.
If trains are getting so late, why don't you provide enough food in the train and why there is no arrangements for lunch.
We will reach ASR by 1530hrs and reach hotel by[protected] hrs.
Do you think that's the time for lunch?
I just delivered my baby n he is on feed. I feel hungry frequently.
For the first time, didn't carry any food, assuming in 1st AC there wNt be any problem, but disappointed.
Regards
Esha Chawla
[protected]

As seen from status of refund history for PNR NO [protected] & TRANSCTION ID NO [protected] refund of Rs 470 was credited to paytm as against through which account the amount of money was debited while purchasing the ticket. More so sms received shows that the refund amount is Rs 230 only against the said PNR NO. please verify your records and send the refund amount immediately to the account from which it was debited.

Thank you

Still my refund amount not been transferred to my account.Please dont create the tickets and send them, Please let me know when i will get my refund?with regrets

refferr:
"Re: [IRCTC #5040229] Re: Cancel Ticket"

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #5049815].

Please include ticket ID:

[IRCTC #5049815]

Prabhu Fatal Refreshment Stall n.13 at Jaipur railway station (platform) sells goods overpriced to western people. I was charged 20 instead of 15 for a bottle of mineral water. I told the guy at the shop that this was not the correct price of the water, but he refused to apply the correct price. After that I checked with some Indian guy and he was charged 15; when I asked him again why I was charged more, he denied the fact.

I have filef for TDR refund on 7 October 2016 as the train was delayed by 21 hours; but I have not received the payment till date.

I have tried everything possible at my end.

I have posted on Facebook and mailed to railways and Suresh Prabhu regarding this but got no reply till date.

Following are the details:
Date of journey - 7 October 2016
Date of TDR refund - 7 October 2016
Train no - 12561
PNR no - [protected]
Destination-Darbhanga to New Delhi

Please help me.

Dear Sir/Madam, I had booked a ticket from OGL to NDLS journey date 21Jan2017, but the train got cancelled.I had filed the TDR on the same day at 21-Jan-2017 18:12:00 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got cancelled so I have filled the TDR.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR:[protected] Transaction ID: [protected] Date of Journey: 21-Jan-2017 Ticket Amount: 690.0 TDR Filing Date: 21-Jan-2017 18:12:00 HRS TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Not an E ticket (but it is a E Ticket)

I registered my TDR on 14 DEC 2016.
as my train was diverted and train not touching boarding station
from last 40 days its showing CR registered
still waiting to get some message or confirmation
have so many questions in mind
how is this system working ?
why its taking so much time ?
should i have to complaint in higher authority ?
will i get my refund or not ?

Refund amount of PNR [protected] did not get credited to the corresponding bank account. It was a Wait Listed Tatkal ticket which was cancelled on 23rd Jan'17 and ticket was booked on 22nd Jan'17 for the journey of 23rd Jan from NOQ to SDAH and the refund amount was INR 5240. But the issue is, in IRCTC account it is showing that the money got refunded and the bank is KMB whereas the ticket was booked from UCO bank. And it has been validated that the corresponding bank account from which ticket was booked did not receive the refunded amount. IRCTC really sucks and becoming a fraud organisation, this the way they sucks customer's money showing the wrong information that they refunded the money which actually they have not. This is not a single case, I have read multiple cases like this here in this forum. Even I sent an email to them whose ticket ID is IRCTC #5037464 but they have not responded my email as well.

When I logged in to my account:

I got the following alert:
Bookings are not allowed as your account has been suspended.

Kindly let me know how I should proceed to ensure that account suspension can be revoked. Please let me know if I should furnish additional details or any other thing which should be used to continue using this profile for all bookings.

I had sent a mail to customer care or IRCTC, but am yet to get any information on how to unblock or the way forward for using the account.

I have booked my ticket for Howrah to Puri and Puri to Howrah an amount of totalling Rs.5400 and sone personnel reason I have cancelled it on 30/01/17 but till date I have not received my refund amount i.e. Rs.3240 the refund status shows that refund it on your paytmag bank but I have pay it by my Bank of Baroda debit card and it's not only happen with me many other customers are unsatisfied of irctcs service I read many customers complain they also says that refunded amount showing on paytmag bank what is paytmag bank it's completely technical fault of irctc.

Transaction ID / Refund Id:- [protected], [protected], [protected], [protected] on 30/01/2017.