Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Date of the Incident - 14.01.2017
Full description of the Incident - Online rail ticket booking through IRCTC, ticket booking process two time but process error coming & ticket not book, but amount 1590 /- debit my account then we try again for booking then booked the ticket & amount debit again.
Desirable resolution of your Complaint - Request a refund

Drawn the POS ID : 330003 our Indian Bank Account No [protected] My Name is Deendayal Urmaliya ( document not available )

I have bought two tickets worth ₹ 260+ Service charge 23 on 02.10.2016 from irctc online ticket booking system for travelling from Balasore to Howrah on 23.10.2016. The train was cancelled on that day but the amount eas not refunded to my bank account.The ticket details are as follows:

PNR No: [protected]
Train no and Name: 12074, BBS JAN SHATABDI, Transaction id: [protected]
Boarding at: Balasore, Resv upto: Hwh

Subhadip Chatterjee
Mobile no: [protected]

I have booked a E-ticket for two (2) person in sleeper class through IRCTC on date (20.01.2017) from HWH to RANCHI for journey on 24.01.2017.But unfortunately after debiting my amount of Rs.500/- from my bank account, the IRCTC E-Ticket has not been generated- Mail or Sms in Registered mobile.After that the IRCTC-site became Logged out after entering OTP.

The IRCTC Ticket Transaction ID- [protected].

So you are requested to generate either E-ticket, or to refund my debited amount in my Bank Account immediately.

Take this matter as very URGENT.

Thanking you,

Yours faithfully,
DHEERAJ KUMAR
MOB NO - [protected]

I, Jayant kumar wanted to book a ticket of jan shatabdi express/12059 on 17 jan. unfortunately i book the ticket twice, both the time money was cut from my account to irctc. But confirmation message would not come to my number and i had to face a day delay reaching my destination. And still my money was not refunded.
Please do something needful. Otherwise i have to take a step further.
Thank you
Jayant kumar
Mob.- [protected]

I have registered for an account online, account id: kpod2kpod2. I have received and entered my email OTP which has been accepted and I have emailed [protected]@irctc.co.uk numerous times with a copy of my passport to ask them to acitvate the account but with no success. I am a UK resident and do not have an Indian mobile number so cannot receive the mobile OTP. Please can you help? Is there a problem if so what can I do to fix it? My email is [protected]@aol.com, passport photo attached.
regards Kevin O'Donoghue

Dr, Sir
Please consider my request and I booked the tickets through online
Ceyten. But money is not the ticket was booked. Many times you do this
Excluding cash still has not reached me. History refund on my ID
On 15 January 2017 and the date of payment of the bout as the money is returned. I want my money immediately to my bank account. Framed on money transfer
02 January 2017 and until today there is no one answer. Number telephony contacts are available to give me the right solution. It's your duty. Please
Now most humbly request you to look into my request.
Thanks
Regards
Customer
(Thirupur)

ID NO : SRISENTHUR
PASSWORD : SENTHIL21
Transaction Id : [protected]
TRANSACTION BANK : SBI
A/C NO : [protected]
HELP ME

Hi Concern,

I just debited Rs. 1461.50 in my saving A/c[protected], to IRCTC online train ticket booking, please do refund on priority.
Hence, I booked through credit card attached booked another ticket for your reference. Booked Merchant Ref. No. [protected]

Canceled Booked Merchant Ref. No. [protected]

Regards,
Manoj Dubey
[protected]

Train no: 12624. Going from Trivandrum to Katpadi Junction. No of passengers : 5. Coach A2. Seat no: 34.There is no pantry car. And there are no vendors for food during dinner time. No IRCTC employee came asking for dinner order. We got down in Ernakulam Town station searching for food because the train stopped very far away from the food stalls on the platform and it is impossible to walk from the compartment to the foodstall and get on to the train with in 10 min of halt time. And we had to run along the platform in search of food and by the time we got food from a vendor the train started moving and we could not get the change for our money because we ran to the compartment. Such a blunder by IRCTC for not providing any dinner in the train or not stopping the train for longer time in any station to fetch dinner or not stopping the train near any food stall. Buying a second class A/C ticket paying so much and had to travel without dinner. I request authorities concerned to take serious action on planning food arrangements in trains without pantry cars.

Hello IRCTC,

Seriously pathetic and goof service by IRCTC and no revert on emails and even customer care too. on 17th jan 2017 i have had booked ticket from tirupathi to secundeabad, however money[810.50] has been debited but still not received.

Transaction ID: [protected] Train No./Name: 12769/SEVEN HILLS EXP Date of Booking: 17-Jan-2017
Date of Journey: 27-Jan-2017 Date Of Boarding: 27-Jan-2017 Date of Arrival: 28-Jan-2017
From: TIRUPATI (TPTY) To: SECUNDERABAD JN (SC) Boarding At: TIRUPATI (TPTY)
Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by Paytm) Reservation Status: Not Booked
Transaction Amount:810.0 No. of Adults: 2 No. of Children: 0
Ticket Type:E-ticket

FOLKS, please share me escalation matrix from irctc team and how to escalate.

BR,
sunilkumar K
[protected]@gmail.com

I was booked ticket from IRCTC website travelling date was 6th Jan 2016 train no. 18501 VSKP GIMP EXP. from Badnera Junction to Ahmedabad Junction but the train was cancelled and diverted as per inquiry station master told that train coming after two hours in Akola station but train was also cancelled from Akola also I was filed a TDR but still waiting for Refund. For this reason I was missed my connecting train from from Ahmedabad to Ajmer and also filed the TDR but I got msg that TDR repudiate this is very hactic when I am traveling with my parents and both are senior citizen. I spent my 3rd AC and 2AC money which is around 9000 Rs.but still waiting for the refund
BD to ADI train no. 18501 PNR: [protected]
ADI to AII train no. 16210 PNR: [protected]

Money deducted Rs. 622 from my Bank account on POS [protected] at irctc_PayTM txn#[protected]...But the company is refusing such deduction and not agreeing to return the money in my account.The ticket booking company had been contacted earlier through mail and they responded the way previously mentioned.There is no option of cashback in the account through PayTm merchandise pls look into the matter

Respected Sir/Madam,

I apply for the TDS but refund amount not provide till now . Details
of TDS as under, In the online mode / Payment system you are ready
aware this digital situation in the crises of Market Note. So, i
therefore request you please send TDS amount as soon as possible.

TDR Transactions Details
Transaction ID: [protected]Train No./Name: 12310/RJPB
RAJDHANIPNR No [protected]
Date of Journey: 03-Dec-2016Date Of Boarding: 03-Dec-2016Date of
Booking: 02-Dec-2016
From: NEW DELHI (NDLS)To: PATNA JN (PNBE)Boarding: NEW DELHI (NDLS)
Resv Upto: PATNA JN (PNBE)Quota: TATKAL (TQ)Class: THIRD AC (3A)
Ticket Amount:2355.0Ticket Type:E-ticket
Passengers Details
NameAgeGenderStatusCoach IDBerth No/ WL No
NAVEEN PRAKASH 26 Male CNF B3 14
TDR Details
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 04-Dec-2016 06:07:20 HRSTDR Status CR
RegisteredCancellation ID: [protected]
TDR Zone: EAST CENTRAL RAILWAY (EC)Registration No:[protected]

Sir,
I was booking one tatkal ticket on 23/12/2016 for the journey from chennai to delhi, due to technical reason ticket was not booked but amount of Rs.[protected]/- as fare charges + 12/- as bank charges) had been deducted from my saving account on the same date. Till now i have contacting so many times to IRCTC Customer executives by mails or on call but they are not resolving my problem and always says that it will take 48 hours to refund the amount into your bank account and they also demanded my bank statement from 23/12/2016 to 10/01/2017 and same i shared my bank statement to them on 12/01/2017 ( from 21/12/2016 to 10/01/2017 which was issued by bank on 12/01/2017). Almost one month has been left but they are returning the said amount into my bank account.
I am sharing with you some information for necessary action
IRCTC Ticket ID:- [IRCTC #4850890] & [IRCTC #4934502]
Transaction ID:- [protected]
email ID :- [protected]@gmail.com
Sir please help me out

Thanking You

Hem Chander
[protected]
[protected]@gmail.com

I HAVE BOOKED TICKET FROM CHENNAI TO CALICUT ON 11 JAN. TICKET WAS NOT CONFORMED. I GOT MAIL FROM IRCTC ABOUT REFUND ON 13 LIKE THIS.Dear Customer,

We wish to inform you that your ticket against PNR Number: [protected] has been cancelled successfully. The refund amount of Rs. 430 will be refunded back to your respective account shortly.
IHAVE SENT MAIL TO IRCTC THEY GAVE GIVEN TICKET ID ticket ID [IRCTC #4935157].

SO FAR NO REFUND. PLEASE GIVE REFUND.

Sir I'm loyalty user Im BANI SINHA sir mari user I'd Jo service.irctc.co.in p login hote the vo kal se migrate show kar rahi h mari user I'd (BANI1982) h...sir so please mari ko thik kar ke vapic mare I'd jaisa the vaise hi kar do Jay...

Id-BANI1982
NAME- BANI SINHA
Member ship no-[protected]
Email id- [protected]@gmail.com
Sir so please resolve my problem
Thinku

I tried booking a ticket in the irctc website for 4 times and for the ffour times it said trassanction failed but i dondnt get my money back or neither the ticket really need my money back and i lost lik 580 rupees from my debit card and 180 from my credit card and they are not answering my calls i tried like formany timesbut no answer i tried contacting loacal railways but they said the issue is with irctc so gpo deal with it

I have booked railway tickets from irctc and payment done through freecharge wallet. Payment was detected but tickets were not booked. I want refund for above maintain transaction. It was not the first time I had issue with freecharge. This happens very much. But i dont get refund till now. Request you to refund my money as it is 24 days already but i don't get the payment.

This is regarding Pnr [protected] of Train no. 12269, Scheduled departure from Nagpur 20:45 DOJ : 16/1/2017.

A day before the journey, We got the message from DM-IRSMSA about rescheduling of the train for 17/1/2017.
So due to the said rescheduling, we planned to cancel our journey and cancelled the ticket on 15/ 1/2017 at 21:47
You are requested to refund the full amount of fare which should be Rs 6490 and not Rs 4860 As per your message on 15/1/2017 at 21:48.
Kindly do the needful and inform us about the action taken from your part.

Regards
Arihant Jain

Kerala railways has become completely unreliable interms time. Even after the inception of double lane within the state it becomes intoleratable to experiance train reaching stations an hour late. It is simply, transparency and an obligation from railways to inform passengers of the delay the may incur. And as a common man with basic understanding, how can trains on rails get delayed even with double lane and personnels incharge of monitoring its flow. What the hell is happening?

I have booked the 1 train ticket from ahmedabad to surat on journey date of[protected] by irctc.co.in online ticket.my account with irctc.co.in in name of [protected]@gmail.com.on 17th january. the website have shown the availability and i have proceed for the payment of ticket.But The amount has been deducted and ticket has not generated. i have recieved the message in my registered mobile by bank showing the amount has deducted for tickets. PUR/IRCTC APIN/New Delhi // Seq No[protected].

The deducted amount is Rs:115