Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,
In 22 Feb 2016 my reservation is held in the train 12191 from NDLS to JBP but before the starting of train i got message from irctc like this...
Train no.12191 has been cancelled due to unavoidable circumstances. Incovenience caused to passenger is deeply regretted.
But after 2 hours of starting of train, i got second message from irctc like this...
PNR-[protected]
Trn:12191
Dt:[protected]
Frm NDLS to JBP
Cls:SL
P1-S1, 11
Chart re-prepared due to technical reasons.
At this time train was reached at Mathura jn when i got this message.

Kindle solve my problem and refund my balance amounts

Thanks & Regards,
Mr. Purn Chandra Jha
M.No-[protected]
New Delhi

2 years before on 14 october 2014 i was travelling from 12854(Amarkantak express) from jabalpur to bilaspur which was running late by more than 3 hrs. I was having reservation in sleeper class as well as ac-3 tier...So i filed a tdr for sleeper class by giving reason that train is late by more than 3hrs...And i was traveling in ac-3 on same train and same date...But 2 years have been over they are not refunding my money of sleeper class and no one is paying attention towards my complaint...

Kindly help regarding this
Pnr for sleeper class- [protected]

Pnr for ac-3 - [protected]

Also they deleted the ticket from my irctc account but i have ticket in my mail id
Still my this complaint has not been resolved...Kindly see the matter...I have registered this complaint few days before only

I book the ticket from bangalore to Adoni last week with WL 8 was my status and the same status was continued till chart prepared so irctc refunded the amount back

Paid amount was : 407.9
Refund Amount : 320

20% of the actual amount is credited in irctc account excluding bank charges that user (me) has to borne

this is auto cancellation, since I booked it from irctc.

Same I ask them about why they are cutting so much for Auto cancellation which status is WL.

almost 20% of the money user is paying as penalty by booking online, at least I can travel in the same train if I book the ticket in counter.

Please let us know is it fair enough to put so much penalty for booking the tickets online.

Last night I was travelling with my friends and we reached at Pune station where we purchased mineral water bottle. I saw price and expiry date on the bottle and suddenly the owner yelled Rs.20 per bottle, I asked why should I pay more if MRP is printed and showing it as Rs.15. The person yelled again "Lena hai to lo warna jaao". It's ok if the bottle manufacturer was Pepsi or something else, but "Neer" water was supplied by government I guess. Please take action against these peoples.

Dear sir,

I've been writing everyday since 11 apr but no response from [protected]@irctc.Co.In..
I had booked 4 berths from bza - ltt by 18519 - vskp-ltt exp for a journey dated 9/08/2016 in 2ac, the booking was done on 10/04/2016 vide pnr - [protected].. I had marked 2 lb & 2 ub so that our family will be in together in one coupe.. But i find that my daughter (Akshara f 12) was allocated berth no 5 (Lb) while other tickets are 1, 2 & 3..Pl allot 4 for my daughter & keep my family together.. (The whole coach is empty..If possible, pl fit all 4 berths in one coupe in 25-28)

Warm regards,

Seshasai

I need to buy tickets for my July/August visit to India. This will be my tenth yearly visit. I am old and academic and yet managing IRTCT's methods defeats me. They have agreed to my user name but have ignored all my requests for a OTP (by email) for a password. I have been trying for over sixteen days. They are called, with presumably unintentional irony, Care.
As I am in Cambridge UK it is difficult for me to move this problem forward. I have telephoned, written and sent copies of my password: what more can I do?

I did not book any ticket on 13 april 2016, yet i received a debit from dcb bank for rs 2, 271.67 at 10.07 am

The debit says "sur/tips of date 6 april 2016

Since i have not made any bookings of this amount please reverse this amount

Thank you

Name id = girirajmud

Hi

Below are my travel details:
Pnr:[protected], train:12130, doj:19-04-16, 3a, durg-pune, dep:11:45,
Kaustuv baral, b4 57
I normally never order food in railways owing to the sad quality of food but today i thought things may have changed so ordered dinner. The same thing happened the dinner was of the same sad quality. The rice was not prepared at all plus instead of chole curry we got only alus. The fried papads were kept in open, not in a container as such. The food lacked taste and add to this low quality of preparation was charged 120/-. Truthfully the food rate max is 30/-. Agreed the railways need to sell at a premium but 4 times more. Why? I have resolved to get my own food when i again travel by railways which i used to do in my past travels.Thanks for reminding me that.

Regards
Kaustuv baral

Hi,

I had tried booking a tatkal ticket as the seats were available, however after the payment was completed the transaction failed .

Money from my bank was deducted and the status given on irctc web site was payment settled.

I waited for about a week to check if they have refunded the amount however i was disappointed .

I later lodged a ticket under them and again waited however i am not getting any response from them.

I am literally frustrated as there is not customer support facility with whom we can get in contact with.

Irctc transaction id : [protected]

Irctc ticket : irctc #3224699

Dear sir/ madam,

I have herewith registering a complaint regarding the refund of ticket which is got automatically cancelled due to non confirmation. I have booked the ticket for inr. 315/- but the refund amount is inr. 255/-. Kindly clarify why is it so?... The ticket details are as follows. Pnr. [protected] date of journey 14/04/2016. Kannur yeahwanthpur express.

Kindly revert back at the earliest or else we will go ahead with legal complaince.

Mithun

Sir
I was bookking ticket from bhopal to kalyan for train no.12154 dt.13.5.16 from irctc site & finaly amount diducted from my sbi a/c but ticket not prepared & no sms come to my mobile for booking.
So pl.Do necessory action & either send me ticket if prepared or refund amount in my account.
Thank you

Kavi.Malviya.
Note- i tried many time complained no[protected],[protected] but ither it is busy up to 10-15minuit or not connacting.

2 years before on 14 october 2014 i was travelling from 12854(Amarkantak express) from jabalpur to bilaspur which was running late by more than 3 hrs. i was having reservation in Sleeper class as well as AC-3 tier...so i filed a TDR for sleeper class by giving reason that train is late by more than 3hrs...and i was traveling in AC-3 on same train and same date...but 2 years have been over they are not refunding my money of sleeper class and no one is paying attention towards my complaint... kindly help regarding this PNR for sleeper class- [protected] PNR for AC-3 - [protected] Also they deleted the ticket from my irctc account but i have ticket in my mail id...
inspite of several maLS to [protected]@irctc.co.in and letter to ccm no response and they only reply that case is under investigation to SECR...write from two years they reply same thing...

I had sent a parcel by train (Train no 22815) from nagpur to trissur on 4 april 2016.
3 out of 4 baggages were received at thrissur on 5 april 2016, but one of the baggage is said to be in ernaculam. The authorities in thrissur station are not showing any interest in our problem.

Prr number: [protected]
Train no : 22815

I booked a ticket online on irctc account which had pnr number [protected]. The train departs from tirupati at morning 05:40am. I tried cancelling the ticket after midnight but when i tried opening the irctc webpage it displayed that the site is under maintenance from midnight 12:00am to morning 6:00am. When i tried to cancel the ticket after 6:00am the train had already departed and i couldn't cancel the ticket. Now tell me how can i get refund? T

I have book a ticket of double decker from Delhi to Jaipur dated 14th April 2016
My transaction ID [protected]
Money was debited from my account and my booking status was not booked. So I want my money back.

Namaskaram,
I am retired naval officer and a very elderly person (Over 69 years). A few months ago i booked a railway ticket through irctc for travel from palakkad to cannore. (Pnr no, [protected]) unfortunately while booking i made an inadvertent error of booking a ticket for 25 march 2016 instead of booking for 25 feb 2016. I realised the mistake as soon i completed the booking and called up the customer service immediately (With in 15 minutes) to help me cancel the ticket for a full refund. The person who attended my call said as per the railway rules, even though this was a mistake i will have to forfeit approx. 75% of the ticket fare paid by me. I therefore wrote a letter (Copy attached) stating the circumstances under which the mistake was made and that i contacted the irctc with in 15 minutes of the booking. However, the irctc was unable to help and resolve the issue. Even though i relentlessly tried to submit my complaint with irctc, indian railways and even the minister of railways (Through the respective web portals), finally i had no other option but to request a cancellation to avoid losing all the money i spend on the ticket. I did try to make a complaint to the indian railways but was unable to do so as the indian railways complaint portal do not have a provision for registering a complaint for requesting a refund for ticket booked on the irctc website. I even send a request to the railway minister's web portal but i am not sure if the message was actually send (May be due to built in restriction to prevent misuse). I had initially booked the ticket for rs. 565.80 and what i got when i cancelled the ticket was only rs. 140/-. I am of the opinion that this is an act of total injustice and probably the worst in the world. I would be most grateful if this could be brought to the attention of our honorable railway minister and the prime minister as i am very sure that they are not even aware of this injustice. I wonder what happened to the earlier rules of the railways when they allowed cancellation of a booking for a nominal charge. I would therefore be grateful if the indian railways and irctc amend the existing rules and have a provision incorporated into the railway reservation system to allow passengers who make a genuine mistake to cancel their tickets within say 24 hours of booking - provided that the cancellation is made well before the scheduled departure time of the train. A small amount of cancellation charges may still be charged.
I would also appreciate if indian railways could consider my case to be with in reasonable justification and allow me a appropriate refund
Thanks
Cdr (R) harihara suthan

I have cancelled confirmed ac chair car ticket and more charges are deducted, request you to please check and do the needful.

Note: ticket was cancelled before more than 48 hours.

Original amount: 1120/- and refunded amount: 550/- only

Pnr no: [protected]
Train no./name:12748 / palnadu exp
Class:chair car (Cc)
From:lingampalli (Lpi)
To:guntur jn (Gnt)
Date of cancellation:17-apr-2016 22:33:37 hrs
Cancellation id:[protected]

Dear Sir,
I completed a transaction worth Rs.4257.25 on POS 2002 at IRCTC IN txn#[protected] on 17th April 2016.But after the amount was deducted from my account, i recieved no PNR no. and no ticket was booked. I request a refund of the amount deducted from my account.

Date : 16/04/2016
i have tried for an AC 3 ticket in train 19421 tatkal, but during the transaction process, the tickets got over and they handed me waiting ticket.i have cancelled the ticket but still money haven't been refunded.

same day i have tried booking for sleeper ticket in the same train, after the transaction a message popped up showing " no seats available" and still they have take out the requisite amount from my account.It clearly shows till the time of taking money, the irctc works like a charm, but after getting money they started showing their indian train and just take up the money.if you think that taking money and refunding it after 3 to 4 days is good option then it is for those people who have it in like stash to spend it.

date : 17/4/2016
the same thing happened again, the money got deducted from my account and a message popped up "no seats available".
P.S. instead of showing twitter crap request, start amending some groundwork problems.

Me & wife, reserved tickets through irctc for a visit to garhwal and the tickets were booked for:
1.Mumbai central to h. Nizamuddin (1a)
2.Delhi rohilla to kotdwara (3a)
3.Dehradun to dehli rohilla (3a)
4.Ndls to mumbai central (3a)
We had also booked the dormitory at delhi rohilla both ways.
Last date of journey was 29.04.2016
For some reason, we had to cancel the whole trip and so we cancelled all the tickets on 14.04.2016. It may please be noted that the dormitory has no provision of cancellation.
For health reasons, we had to cancel the whole trip was cancelled and it was all the four journey tickets that were shown in the cancellation. Yet, the tickets that were cancelled were, 1mum-del, 2.Del-mum and the two dormitory bookings.
We have not received any refund so far but according to records the cancellation refund has not yet been made at all after 3 days of cancellation.
He prabhu, मेरा सन्देश सुरेश प्रभु तक पहुँचा देना!