Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 329

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Asok kumar B
from Chennai, Tamil Nadu
Report
Copy

Amount debited but no ticket

Address:600055
Website:Irctc

I booked a ticket from chennai to chengannur on 20 / 06 / 2015 in irctc site. D O J - 18 / 10 / 2015 but there is no ticket amount was debited. I already complaint the complaint board site three times no result.
How to get a remedy for this case
My email address is [protected]@gmail.com
Phone Number is [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:East Khasi Hills, Meghalaya

Catering serive of New Delhi to Dibrugarh Radhani Express and return thereof. What ever food is supplies are very low standard which human generally not take. Quantity also not as per norms. Very less quantify used to served.Tea kits, tiffin etc. served are unknown companies. Timing also not maintained. Menu also fixed by the serving authority. No food is servied other than normal menu fixed by them for all the time.

I used...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
V
vagalaboina siddiramulu
from Mumbai, Maharashtra
Report
Copy

Not informing to about cancellation tickets history before train leaving

Address:Khammam, Andhra Pradesh, 507117

Pnr no: [protected] train no. & name: 12792/secunderabad ex quota: general (Gn)
Transaction id: [protected] date & time of booking: 07feb2016
09:09:29 hrs class: sleeper class (Sl)
From:allahabad jn(Ald) date of journey:02apr2016
To:kazipet jn(Kzj)
Boarding at:allahabad jn(Ald) date of boarding:02apr2016
Scheduled departure:02apr2016 2048

I booked on 7th february 2016 from allahabad...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rabi1958
from Kolkata, West Bengal
Report
Copy

Bad Standard meals in Indian rail

Address:Sambalpur, Odisha, 768017
Website:Itctc

Dear sir, ,
I was give a complaints About standards meals in train.
My complaint no. Is A/SE/CKP/[protected]
My PNR No. - [protected]
But received from itctc
your Complaint No.: A/SE/CKP/[protected] has been attended to and it is now closed.
But no information result about my complaints what they done

Pl. Send the result of my above complaint as soon as possible. My mail id rnmishralifesc...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Faridkot, Punjab, 151203
Website:www.irctc.co.in

I got my ticket booked from IRCTC on 11-Mar-2016 for travel from Faridkot to New Delhi. On two different attempts, the amount was deducted twice for which the respective banking account statement has already been shared with IRCTC.

I have tried writing email to IRCTC 3-4 times but no resolution has been provided. Even tried calling customer care but to no respite.

In my ticket booking history too, there is only...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sam1911s
from Rajapur, Uttar Pradesh
Report
Copy

E ticket cancelled but money not refunded

Address:Banda, Uttar Pradesh, 210207
Website:www.irctc.co.in

Hello,

I booked a tatkal ticket from NDLS to ALD, PNR [protected] for 22-Mar-2016, that was in CKWL and ticket was automatically canceled whet chart prepared. Since we dint travel,
I got a message saying the amount will be refunded, which never happened till now. I have mailed 2 times to [protected]@irctc.co.in but not get any response.

Please help me get this refunded at the earliest. Please let me know if...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anandi2475
from Chennai, Tamil Nadu
Report
Copy

Not refunded for past three months

Address:Chennai, Tamil Nadu, 600015
Website:IRCTC

My SBI IRCTC user id : ANANDI1974

I am holding SBI IRCTC Credit card

I attempted to book ticket on 13th January - Chennai to Salem - using my above credit card and amount is debited - INR 2, 705.64. But ticket was not issued

(Hence I tried again and booked another ticket using payment option "redeem"...and waitlisted ticket was issued - PNR No. [protected] Transaction ID: [protected] for amount...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Balachander M
from Bengaluru, Karnataka
Report
Copy

Ticket booked with payment made, but did not get the ticket booked

Address:560077
Website:IRCTC

Dear sir, on 06/04/16morning 7 30am i booked a ticket on thathkal in my irctc id Joice2078. the ticket is from Bangalore Krishnarajapuram to Chennai Central and the ticket is in the name of Balachander 45/Joice 38/Shubin 14/Susan 12 of journey is on 7/4/2016. for this an amount of 1562.90 was debited from my HDFC credit card [protected] at 07:21:13 at irctc 11779 code. for this i didn't got any sms message. on that i seen my booking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
ksrk435
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Anomaly in refund [pnr no 4317773384]

Address:560100
Website:www.irctc.co.in

Hi,
I have booked two tickets for Train 17603 from kachiguda to yeshwantpur to be departed on 19-03-16 Time : 21:00. I have canceled it on 17-03-16 Time: 13:26:33. How come 240 Rupees got charged as against 120 Rupees. Please clarify on this transaction as I have canceled before 48 hrs of the train departure from starting point.

Transaction Details:
Transaction ID:[protected]
PNR No [protected] br...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
Y
Yaghnesh
Report
Copy

IRCTC user account disabled

Address:Thane, Maharashtra, 401202
Website:www.irctc.co.in

Email id- [protected]@yahoo.co. in
User account- bhr1962

Account is disabled. I spoke to customer care executive, and was told to drop a mail. I did sent a mail to [protected]@irctc.co.in . I received an automated message with ticket id IRCTC #3168391. I have not received any further info. I asked to send me all the future tickets which I did book using this account to my email id, but havent received anything until now....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shabbir ali mullick
from Kolkata, West Bengal
Report
Copy

Money not Refunded

Address:Kolkata, West Bengal, 700016
Website:www.irctc.co.in/eticketing/loginHome.jsf

Hello sir/madam,

I did not recieve any money from irctc as a return amount on my ticket which i cancelled 24 hrs before the journey and on the other hand i also raised a tdr which shows in the ststus cr registered.

Transaction id: [protected] train no./name: 12847/hwh dgha duronto pnr no [protected]
Date of journey: 21-jul-2015 date of boarding: 21-jul-2015 date of booking: 17-jul-2015
From:...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
A
abdul azim
from Indore, Madhya Pradesh
Report
Copy

Refund of railway ticket

Address:Allahabad, Uttar Pradesh
Website:irctc.next

No refund against cancellation of pnr no [protected] dt 16/03/16 Train no 14163, Transaction id [protected], Name shazia .no refund has done till dated 04/04/16, reservation from alld to cnb coach B2 seat no 20...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
SYED EQUBAL
from Kolkata, West Bengal
Report
Copy

A/c debited without booking

Website:irctc.co.in

Money deducted without booking
I was booking tatkal ticket for delhi from patna in vikramshila express on 3rd of april 2016 but the end of transaction there is the message error can not book. I again try to book but the same at the end of transaction. When i checked my account both the time the total money 1306 rs (653+653) already debited from my hdfc bank account without booking. The deduction details are as follow : pos 421424xxxxxx9769...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sweetyloki
from Srikakulam, Andhra Pradesh
Report
Copy

False refund status

Website:www.irctc.co.in

Hi support team,

I had an online train ticket of 12295 / sanghamitra exp on 26-mar-2016. I had canceled two tickets of class third ac on 25-mar-2016 at around 10.30 am.But i haven't received the refund amount yet and now the status is showing as amount refunded.

My ticket details is as follows:

Transaction id: [protected]
Pnr no [protected]
Train no./name: 12295/sangamithra expbr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ramesh Chheda
from Mumbai, Maharashtra
Report
Copy

Regarding theft in the train

Address:Mumbai City, Maharashtra, 400028
Website:www.irctc.co.in

Sir While traveling in the train no.19131 Kutch Express on 4th March 2016 the seat no S2-5, S2-6, S2-8, S2-2, S2-3 with the PNR no. [protected], someone stole my wife ladies purse near ahmedabad to bhachau railway station between 12:00- 07:30 am which included the following : 1) 2 mobile Phone (1samsung j200 mobile phone - imei no. [protected]) 2) 2 PAN Card 3) eye glasses & other essentials.

Cotact - Mulji B Chheda, 287,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sunilmahor
from Mathura, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Retiring room refund on train cancellation

Address:282001
Website:irctc.co.in

Dears sirs
I booked retiring room at cennai central(Mas) station from 05.12.2015, 7:00am to 06.12.2015, 7:00am with transaction id [protected], rr reference no masrr296660 and travel authority [protected] but the train 12433/rajdhani exp. Was cancelled and the train ticket got cancelled automatically. As per rule, retiring room bookings should get cancelled automatically within 96 hours of check-in time, in case of full cancellation...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shishir agrawal
from Mumbai, Maharashtra
Report
Copy

Corruption in executive lounge in new delhi railway station

Address:Lucknow, Uttar Pradesh, 226004

Sir, i am feeling very sorry to say that railway mister has spent lot of money in building executive lounge at new delhi railway station but corruption is prevailing there. There was a sikh manager there who was giving us shower kit without giving any receipt. Though he took money. After that he told us not to tell anybody. Quality of breakfast was also poor. They were charging rs 125 for only poori sabzi and tea. Requesting you to kindly...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
naggouda
from Bengaluru, Karnataka
Report
Copy

Refund for failed ticket booking

Address:560001

I tried to book tickets from hubli to kengari, bangalore for 18th april 2016 date but cancelled last moment. I was looking for only side lower birth but unable to get side lower birth. After few mins i got message "thank you for using your sbi debit card for purchase worth rs314.35 on pos 2002 at irctc txn#[protected]. Kindly requesting you to refund my 314.35 rs as soon as possible.

Thank you,
Nagaraj r
+91-[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
venkat2016
from Bengaluru, Karnataka
Report
Copy

Refund refused

Address:New Delhi, Delhi
Website:irctc.co.in

Hi,
I had a booking for 21 feb on train 22694 nzm-sbc rajdhani exp. The train got cancelled because of Haryana jat quota strike. The refund has not happened YET. We went to station Nizammuddin where there was announcement and even the Enquiry confirmed the same.
The pnr no is [protected]
Transactin id [protected]

We got a cancellation SMS too from irctc.

but irctc has not refunded the...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
saurabh@30
from Delhi, Delhi
Report
Copy

No refund on failed reservation tatkal ticket

Website:IRCTC

Sir, i tried to book tatkal ticket on irctc for journey from nagpur to takari on 27th march 2016(Journey date) by maharashtra express, but reservation was failed and amount was debited from my bank account and still refund is not issued.
Maharashtra express 11040
Station from- nagpur(Ngp)
To- takari(Tkr)
Date of journey[protected]
Quota- tatkal
Transaction id-[protected].
I request to...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy