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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 332

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Address: 700059

Hi,

My parents has schedule to travel from Madhubani to Kolkata on April 14 by Train Number 13186. Before 3 hours of departure time of train from Madhubani, he got message that train is cancelled.He schedule to come and return back from Kolkata by same train.He was coming for very urgent work at Kolkata but becuse of sudden train cancellation, we are suffering from huge financial as well as many other problems.

Please let me know the reason behind cancellation of 13185 and 13186 for one week.

Also we suffer loss of more Rs 5000 for sudden cancellation, so how can i recover this money.

Thanks in advance for your reply.

Regards,
Abhishesh Kumar Jha

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 401105

Website: www.irctc.co.in/eticketing/loginHome.jsf

Dear IRCTC,

I am haresh bhoj

Recently I had tried to book ticket on tatkal for BVI to BRC, . I had got my money 852 rs deducted from my account but didn't got booked ticket, .

I had called on IRCTC care and they listen me carefully then cut the call, .

I had tried a lot time to reach IRCTC but could not got possible by saying all customers executives are busy, .

I am regular user of IRCTC and if you are treating peoples like this way then what is requirements o[censored]s with you.

Tr id-[protected]
[protected]
Through - HDFC BANK

This both are transaction Id's, .

Please do the needful at earliest, .

Regards
Haresh bhoj

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 605005

Website: IRCTC

I am a registered user of IRCTC website and last year in the month of August I made several ticket bookings and subsequently cancelled some of them, but the refund was not taken place, whereas when I opened my IRCTC account it shows the refund was made. Nevertheless, I contacted the customer care of IRCTC and they asked me to send my credit card statement which I did promptly. Inspite of sending several times my credit card statements, every time they kept on asking for it. It went on like that and I sent more than 30-40 emails virtually begging them to pay my money. To my astonishement after sometime they stopped responding to my any of my mails. The IRCTC need to play almost Rs.7000/- as refund. I really don't know whom to contact and how to get justice in this case. Recently, I approached consumer court in Pondicherry, but they refused to take up my case by saying I have done online transaction hence it will not come under their jurisdiction. I am only writing this mail hoping that some where somebody will deliver justice to me. Thanks. I have with me all the correspondence that took place between me and the IRCTC customer care.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 13, 2016

Updated by Audyboy Details of my tickets which were cancelled:

1. PNR No:[protected] booked on 31/05/2015 Transaction ID:[protected]

2. PNR No:[protected] booked on 31/05/2015 Transaction ID:[protected]

3. PNR No:[protected] booked on 31/05/2015 Transaction ID:[protected]

4. PNR No:[protected] booked on 31/05/2015 Transaction ID:[protected](partial can)

5. PNR No:[protected] booked on 31/05/2015 Transaction ID:[protected]

6. PNR No:[protected] booked on 01/11/2014 Transaction ID:[protected]

7. PNR No:[protected] booked on 01/11/2014 Transaction ID:[protected]

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Address: 462001

Website: indian railway

Tatkal is about emergency of people ..but this is not going well ..because tatkal tckt is not happening..also talkal tckt of is booked before 5 days of train..how it is happening...can u explain this to me...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110005

Mismanagement of tatkal system
Sir i tried to book tatkal ticket at 10 am (13/4/2016) for train no-12368. But on clicking at " book now ", i was shown a message -"no intermediate station found". I tried it again 4 times within a minute but the message continued (All details entered by me were correct). However, after a minute the message was not shown & i could navigate to next page. But by then it was ckwl.(Waiting list).

Sir there is deliberate attempt to block so that genuine attempt can be denied. Please see that we as a consumer can exercise our rights.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Anand Prakash Khatri

Apr 13, 2016

Amt diducted and ticket not issued

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Address: New Delhi, Delhi, 110001

Website: irctc.co.in

From my A/c on[protected] Rs 12 deducted without intimating me and i have not booked any tickets. (ref no. IG0BRLIFT8ICM9091618)
And on[protected] again 12 Rs deducted ( ref no. IG0BUGEDL3ICN1353990) again i have not booked anything from irctc.

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Address: New Delhi, Delhi

Website: www.irctc.co.in

Hi,

This is sandeep barsaiyan having compalined about irctc . The case is like i booked 4 tickets from raipur to gwalior for 3rd ac coach when we ready for travel i got sms from railway to information about train has been cancelled and the i required in 139 customer care they also informed the same that train cancelled then i just immediate search for alternative option and did my journey after many difficulties . Now when i am asking for my money amount refund back they are not answering and no one is picking call .
I tried to connect them in 139, 138,[protected] numbers and also mailed them all pnr details and sms cancellation screen. But not getting yet any refund information.

My booking details is below :
Pnr : [protected]
Journy date : 22 feb 2016
Total seat : 4
From raiput to gwalior
Train no : 12441
Amount : 6700/-

Apr 27, 2018

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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8

81avatar

from Mumbai, Maharashtra

Apr 16, 2016

I am fed up with IRCTC reservation system…… Why some times they gives options for “Premium Tatkal ” and other times they “not release quota for Premium Tatkal”.
Can you Justify this……
With reference to Tatkal ticket in 12791 (SC-DNR) express for dated[protected]
Before Coming Premium Tatkal in this train[protected] seats (Approximately) all tatkal
After Premium Tatkal[protected][protected] (for normal tatkal) + 143 (Premium Tatkal)

Now when you goes for booking, this shows…..Premium Tatkal ( NOT AVAILABLE )
Why it shows like this …..where 143 SL seats gone for Premium Tatkal ?

Now come to…..Tatkal ticket...
Tatkal Quota….143 Seats (SL)
When you go for booking…then within 30 secs. It shows waiting
After going through payment option …..entering bank user ID password …..again submitting OTP (earlier it was direct payment)…..it use to cut “full money from account” and again it is going through half message WL/32 (message are like... weather you want to continue with waiting ticket)……..and also one again payment option gateway and till the time you understand what is happening ..its shows REGRET/CKWL 72 .
Just this irctc railways people are cheating people by halting ticket more time on payment gateway and not releasing ticket till it gets REGRET. Why these people are not able to tell for remaining 143 sleeper seats quota for Premium Tatkal.? Is this kind of service you people are providing to other?

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Address: Chennai, Tamil Nadu, 600008

Website: Irctc.co.in

IRCTC stall workes selling water bottle for Rs.20 but maximum retail price is Rs.15

Egmore railway station chennai.
IRCTC stall no SMU-7.
Kindly take action.

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Sir,
Today(11/4/2016)
We are travelling from mumbai central to trivandrum central (train no.16331).we are totally unsatisfied with your service because lot of people entering to the coaches without reservation and they want out seats also.if we are not allowing to sit them, these people commanding, did we paid the money to you for giving a bad service like this??? We paid it for travelling securely.we booked the ticket last february 9th, S11-51, 53, 54, 56.
And also there are no charging point in coach. Do the needful.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

kaydeeaartinarr

Apr 3, 2016

Respected Sir/Madam,

IRCTC have deactivated my user id which is aims without information and without intimidation.The issue is I want to cancel a e-ticket, that I have booked, but since my user id is deactivated/deleted, I cannot do the same..

Please look into the matter, and help me solve the issue.

V

vishntpc

from Delhi, Delhi

Apr 7, 2016

Irctc charged service charge on tickets book by irctc site.
but when we cancel the ticket, service charge which was deducted on ticket will not be refunded.
if there is no service by railway. why they are not refunding the service charged money.

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Address: 229413

Dear sir-

I have book a railway irctc ticket whose pnr no-[protected] transaction id - [protected] train no- 11065 date of journey 12/04/2016 from ltt to dbg.

This ticket we have booked on 14-december-2015 from lokmanya terminal(Ltt) to darbangha(Dbg) for my friends 'family member whose name is ---

Mohammad s ulla -37m

Ruhi -31f

Jainab -11f

Attaulla -09m

Raju -28m

Guddu -32m

My friend'family live in ltt and they are coming to darbhanga (Dbg) for attand a marriage.

But unfortunatelythis pnr has been seized, traveling not allowed by railways due to some reason, there was not any information regarding refund process at that time. Please help me to get my money back.Or pnr activate for travell...

Please solved this praoblems immidiately...

Pnr no-[protected] transaction id - [protected] train no- 11065 date of journey 12/04/2016 from ltt to dbg...

My name and address is--
Mishri keshri
Lalgopalganj allahabad 229413...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Vijay Jeyakumar

from Coimbatore, Tamil Nadu

Apr 4, 2016

My User Id of IRCTC "ece_vijay" has been disabled. I dont know what is the cause behind it.

I am not involved in any illegal or against terms and conditions of IRCTC.

A

Akkshay15

from Aurangabad, Maharashtra

May 23, 2016

Short name is not valid in railway now.

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Address: 641602

Website: irctc indian railways

My details : My user id in irctc is :eswari3107
mail id:[protected]@gmail.com

pnr number 0 transaction id:[protected]
from:tirupur (tup) to :kottayam(ktym)
on date:[protected]
two tickets were booked for RS.440
the payement was processed on bank side but from irctc the message shown was transaction error no seats available.

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Address: New Delhi, Delhi, 600078

Website: www.irctc.co.in

I wanted to complain against IRCTC cancellation charges. They are nothing but a ripoff of customer money. I had booked an e-ticket for 4 passengers for 29th April which was in W/L status at the time of booking. Since the ticket had not moved i had to plan for alternatives i chose to cancel the ticket (was in W/L 79 thru 82). IRCTC deducted 60 rupees per passenger on a wait-listed ticket. I feel railways is using cancellation as a mode of earning money. Their cancellation policy on W/L tickets is vague (Policy states If your ticket is not confirmed and is under the status of RAC or Wait-listed ticket, no cancellation charges for railway tickets are applied Rather, clerk-age charges is deducted from the cost of the ticket and balance amount is refunded to the bank account / credit card account).

I don't understand what clerk-age is there on a e-ticket. where the cancellation is done by the customer

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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vishntpc

from Delhi, Delhi

Apr 7, 2016

Irctc charged service charge on tickets book by irctc site.
but when we cancel the ticket, service charge which was deducted on ticket will not be refunded.
if there is no service by railway. why they are not refunding the service charged money.

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Address: Bangalore, Karnataka, 560067

Website: Irctc

This is to inform you that the AC duct above seat number 51 and 52 in coach number C1 was defective and the area was freezing. We complained to the AC technician MR. Keshavan as well as the TTR. After repeated complaints, the technician stuck a paper over the leakage point with cello tape as a solution. When we asked the technician for the complaint book, he said that it is available with the TTR and did not give it to us.

We request you to seriously look into the matter and rectify the same.

Devdas

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shashank_789

from New Delhi, Delhi

Apr 1, 2016

Quality Of food Provided In Trains by irctc is really bad

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Address: West Godavari, Andhra Pradesh, 534301

Website: www.irctc.co.in

Hi, I am Ramesh..I booked many tatkal tickets back in 2012 to 2015, may be i failed 2 or 3 times and most of the times it was successful,
but, I was wondering why Indian government removed "ID verification" for Tatkal members??
"Is this to increase the income of other persons"?
or any specific reason behind that??
If no ID is implemented many brokers can book the ticket and they can sell at higher prices and that is negative for the current government..
If government is for the people then reconsider the ID verification for tatkal tickets, so many people will get benefit.
If it is done by IRCTC., which is combination of Govt. and private then they should keep it public view for 6 months
and based on the views you can decide.
There is no public view for that, does that mean government is supporting the private guys individually ??
So can you reply for that??

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Arun Singhal

from Mumbai, Maharashtra

Apr 2, 2016

My user id is arun_kolk.

I have sent several emails and reminders for Activation but no response.

I have tried calling Customer executives, and they promise to solve within 24 hours and no action taken yet.

Its been 27 days now.

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Address: Mumbai City, Maharashtra, 400705

Dear sir,
I have sent several mails to [protected]@irctc.Co.In and tdr department but nothing getting different different excuses from them regarding the refund amount aginst pnr [protected].
Today i spoke irctc complain department and heard one more excuse that you have done tdr files against only one passenger but tdr done by [protected]@irctc.Co.In as i requested by mails because the server was down of irctc that time so i send a mail to them to do the tdr by 4.19pm on journey date and also clearly mentioned the reason for tdr file that passenger not travel due to not confirm 2nd ticket as u can check in trail mail for your reference.
I send a mail for tdr file to [protected]@irctc.Co.In and [protected]@irctc.Co.In by 4.19pm on[protected] and received acknowledge copy from [protected]@irctc.Co.In(Ticket id [irctc #2976805].)by 4.24pm on same day but etickets did the tdr late and now giving different different excuses when i call for feedback of my refund amount.
I request you take serious action against etickets and tdr depatment and ask to refund the amount asap.
Note-i took another tickets on[protected] for same passenger as pnr no-
[protected].- for you reference.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Hoshangabad, Madhya Pradesh, 461111

Website: Www.irctc.co.in

Dear sir/madam, i had booked a ticket from et to ltt journey date 27march2016, but the train got late from more than 7 hours.I had filed the tdr on the same day at 27-mar-2016 22:06:02 hrs.The status of tdr showing cr repudiate.I was waiting for the train but the train got late so much so i have filled the tdr little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 27-mar-2016 ticket amount: 980.0 tdr filing date: 27-mar-2016 22:06:02 hr tdr zone: central railway reason for tdr registration failed: invalid tdr

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Address: Kanpur, Uttar Pradesh, 208016

The train was late by 11hours and therefore filed the tdr online. But, the refund is yet to be received.

Transaction id: [protected]

Train no./name: 12033/cnb ndls sht pnr no [protected]

Date of journey: 22-jan-2016

From: kanpur central (Cnb) to: new delhi (Ndls)

Ticket amount:790.0 ticket type:e-ticket

Passengers details:
Name: shelbin, age:26, berth no: c9-14

Reason for tdr: train late more than three hours and passenger not travelled.

Tdr filing date: 22-jan-2016 17:19:18 hrs
Tdr status :cr registered
Cancellation id: [protected]

Tdr zone: northern railway (Nr) registration no:[protected]

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Address: Valsad, Gujarat, 396191

I am travelling to Ahmedabad from vapi by karnvati express 12933 .. my pnr is [protected].
I bought tea from railways catering and he asked for 10 rs but i told him that as per irctc u shud take 7 Rs nly but he denied to give remaining money..

plz stop such kind of robbery in daylight...

Mukesh Yadav
[protected]

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Address: Udhampur, Jammu and Kashmir, 182101

Website: www.irctc.co.in

Complain by
Pnr: [protected]

List of complaints:

1. What is dynamic fare meant for?
2. There is no food menu in train pantry
3. They have increased the fare but no food is provided
4. They are not charging the food according to irctc rate list.
5. Where there is not any train hault in udhampur
In short, there is no suvida in suvida train

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Address: 560040

Website: www.irctc.co.in/eticketing/loginHome.jsf

I was booking tatkal ticket and the money was deducted from my account but the ticket is not booked please "refund" my money.
I have attached all the required details .Plz refer . The attachment contains the screen shot for my amount being deducted and irctc transaction details and bank debit details
My name: anusha patel h s
Date of incident: 9/4/2016
Time around: 11.05am
Transaction id: [protected]
Username: anushaptl9
Emailid: [protected]@gmail.com
Amount deducted: 262.60rupees

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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