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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 332

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S
Shabbir ali mullick
from Kolkata, West Bengal
Apr 5, 2016
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Address: Kolkata, West Bengal, 700016
Website: www.irctc.co.in/eticketing/loginHome.jsf

Hello sir/madam,

I did not recieve any money from irctc as a return amount on my ticket which i cancelled 24 hrs before the journey and on the other hand i also raised a tdr which shows in the ststus cr registered.

Transaction id: [protected] train no./name: 12847/hwh dgha duronto pnr no [protected]
Date of journey: 21-jul-2015 date of boarding: 21-jul-2015 date of booking: 17-jul-2015
From: howrah jn (Hwh) to: digha flag stn (Dgha) boarding: howrah jn (Hwh)
Resv upto: digha flag stn (Dgha) quota: general (Gn) class: chair car (Cc)
Ticket amount:2595.0

Ticket type:e-ticket


Tdr details
Reason for tdr: passenger not travelled.
Tdr filing date: 20-jul-2015 23:02:09 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: south eastern railway (Se) registration no:[protected]

Please send me the status asap

Thanks & regards
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
View replies
IRCTC #3165673

I just want to bring your attention to the below mentioned details, wherein i was promised to refund the amount of Rs. 200 It's been 10 days and the money hasn't been refunded yet. Kindly check the below details of reservation and process the amount. Attached is the ticket number for your reference.

PNR No.: [protected]
Transaction ID : [protected]
Train No: 12926
From: Jalandhar Cantt
To: NDLS
Date of journey: 27th March, 2016
S.No.
PASSENGER NAME: Deepika Pathak
AGE:28
SEX: Female


Warm Regards,
Deepika Pathak
Reply
Hello sir/madam,

I did not recieve any money from irctc as a return amount on my ticket which i cancelled 24 hrs before the journey and on the other hand i also raised a tdr which shows in the ststus cr registered.

Transaction id: [protected] train no./name: 12847/hwh dgha duronto pnr no [protected]
Date of journey: 21-jul-2015 date of boarding: 21-jul-2015 date of booking: 17-jul-2015
From: howrah jn (Hwh) to: digha flag stn (Dgha) boarding: howrah jn (Hwh)
Resv upto: digha flag stn (Dgha) quota: general (Gn) class: chair car (Cc)
Ticket amount:2595.0

Ticket type:e-ticket


Tdr details
Reason for tdr: passenger not travelled.
Tdr filing date: 20-jul-2015 23:02:09 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: south eastern railway (Se) registration no:[protected]

Please send me the status asap

Thanks & regards
Reply
issue not resolved yet????
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    A
    abdul azim
    from Indore, Madhya Pradesh
    Apr 5, 2016
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    Address: Allahabad, Uttar Pradesh
    Website: irctc.next

    No refund against cancellation of pnr no [protected] dt 16/03/16 Train no 14163, Transaction id [protected], Name shazia .no refund has done till dated 04/04/16, reservation from alld to cnb coach B2 seat no 20
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      S
      SYED EQUBAL
      from Kolkata, West Bengal
      Apr 5, 2016
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      Website: irctc.co.in

      Money deducted without booking
      I was booking tatkal ticket for delhi from patna in vikramshila express on 3rd of april 2016 but the end of transaction there is the message error can not book. I again try to book but the same at the end of transaction. When i checked my account both the time the total money 1306 rs (653+653) already debited from my hdfc bank account without booking. The deduction details are as follow : pos 421424xxxxxx9769 indian railway c pos debit and the ref. No.[protected] &[protected].
      Please resolve this issue and credit my amount back to my hdfc bank account
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      View replies
      Dear Syed,

      Kindly note that we are not able to trace your HDFC Bank account basis the information provided by you here. You are requested to write to us at [protected]@hdfcbank.com and provide us the following details:

      [1] 14-digit HDFC Bank Account number / Customer ID
      [2] Date of disputed transactions
      [3] Amount of the disputed transactions
      [4] Registered mobile number.

      Kindly mention ref ID-TTU[protected] in the subject line.

      -Anay
      Customer Care Assistance
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        S
        sweetyloki
        from Srikakulam, Andhra Pradesh
        Apr 5, 2016
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        Website: www.irctc.co.in

        Hi support team,

        I had an online train ticket of 12295 / sanghamitra exp on 26-mar-2016. I had canceled two tickets of class third ac on 25-mar-2016 at around 10.30 am.But i haven't received the refund amount yet and now the status is showing as amount refunded.

        My ticket details is as follows:

        Transaction id: [protected]
        Pnr no [protected]
        Train no./name: 12295/sangamithra exp
        Date of journey: 26-mar-2016
        Cancellation id : [protected]
        From: vijayawada(Bza)
        To: allahabad junction(Ald)
        Boarding: vijayawada(Bza)
        Date of booking : 27-nov -2015
        Thank you and please refund my money to my account.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          R
          Ramesh Chheda
          from Mumbai, Maharashtra
          Apr 5, 2016
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          Address: Mumbai City, Maharashtra, 400028
          Website: www.irctc.co.in

          Sir While traveling in the train no.19131 Kutch Express on 4th March 2016 the seat no S2-5, S2-6, S2-8, S2-2, S2-3 with the PNR no. [protected], someone stole my wife ladies purse near ahmedabad to bhachau railway station between 12:00- 07:30 am which included the following : 1) 2 mobile Phone (1samsung j200 mobile phone - imei no. [protected]) 2) 2 PAN Card 3) eye glasses & other essentials.

          Cotact - Mulji B Chheda, 287, Poonam Al, S.K. Bole Road, Near Portuguese Church, Dadar - West, Mumbai 400028.
          email - [protected]@yahoo.com
          [protected] / [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            sunilmahor
            from Mathura, Uttar Pradesh
            Apr 5, 2016
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            Address: 282001
            Website: irctc.co.in

            Dears sirs
            I booked retiring room at cennai central(Mas) station from 05.12.2015, 7:00am to 06.12.2015, 7:00am with transaction id [protected], rr reference no masrr296660 and travel authority [protected] but the train 12433/rajdhani exp. Was cancelled and the train ticket got cancelled automatically. As per rule, retiring room bookings should get cancelled automatically within 96 hours of check-in time, in case of full cancellation of prs ticket but i have not gotten refund yet. I have also mailed you on 01.01.2016 and 21.03.2016 for the same to [protected]@irctc.Co.I, but i got neither reply nor refund. Please do needful.
            +2 photos
            Apr 12, 2016
            Complaint marked as Resolved 
            PROBLEM IS NOT RESOLVED
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              shishir agrawal
              from Mumbai, Maharashtra
              Apr 3, 2016
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              Address: Lucknow, Uttar Pradesh, 226004

              Sir, i am feeling very sorry to say that railway mister has spent lot of money in building executive lounge at new delhi railway station but corruption is prevailing there. There was a sikh manager there who was giving us shower kit without giving any receipt. Though he took money. After that he told us not to tell anybody. Quality of breakfast was also poor. They were charging rs 125 for only poori sabzi and tea. Requesting you to kindly take any action.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                N
                naggouda
                from Bengaluru, Karnataka
                Apr 3, 2016
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                Address: 560001

                I tried to book tickets from hubli to kengari, bangalore for 18th april 2016 date but cancelled last moment. I was looking for only side lower birth but unable to get side lower birth. After few mins i got message "thank you for using your sbi debit card for purchase worth rs314.35 on pos 2002 at irctc txn#[protected]. Kindly requesting you to refund my 314.35 rs as soon as possible.

                Thank you,
                Nagaraj r
                +91-[protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  V
                  venkat2016
                  from Bengaluru, Karnataka
                  Apr 3, 2016
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                  Address: New Delhi, Delhi
                  Website: irctc.co.in

                  Hi,
                  I had a booking for 21 feb on train 22694 nzm-sbc rajdhani exp. The train got cancelled because of Haryana jat quota strike. The refund has not happened YET. We went to station Nizammuddin where there was announcement and even the Enquiry confirmed the same.
                  The pnr no is [protected]
                  Transactin id [protected]

                  We got a cancellation SMS too from irctc.

                  but irctc has not refunded the amount until now and refused to refund.

                  regards
                  Venkat
                  +1 photos
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                    S
                    saurabh@30
                    from Delhi, Delhi
                    Apr 2, 2016
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                    Website: IRCTC

                    Sir, i tried to book tatkal ticket on irctc for journey from nagpur to takari on 27th march 2016(Journey date) by maharashtra express, but reservation was failed and amount was debited from my bank account and still refund is not issued.
                    Maharashtra express 11040
                    Station from- nagpur(Ngp)
                    To- takari(Tkr)
                    Date of journey[protected]
                    Quota- tatkal
                    Transaction id-[protected].
                    I request to refund the amount as early as possible.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    View replies
                    Sir, i tried to book tatkal ticket on irctc for journey from Thane to Khed on 24th march 2016(Journey date) by Mandovi express, but reservation was failed and amount was debited from my bank account and still refund is not issued.
                    Mandovi express 10103
                    Station from- Thane(TNA)
                    To- Khed(KHED)
                    Date of journey[protected]
                    Quota- tatkal
                    Transaction id[protected]
                    I request to refund the amount as early as possible.
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                      W
                      waqar ahmed khan
                      from Pune, Maharashtra
                      Apr 2, 2016
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                      Address: Akola, Maharashtra, 444001
                      Website: IRCTC

                      This is my details
                      Transaction id: [protected] pnr no train no./name: 18030 / shm ltt express
                      Date of journey: 02-apr-2016 date of boarding: 02-apr-2016 class: sleeper class (Sl)
                      From: akola jn (Ak) to: lokmanyatilak t (Ltt) boarding: akola jn (Ak)
                      Resv upto: lokmanyatilak t (Ltt) quota: tatkal (Ck) ticket type: e-ticket
                      Ticket is not booked and money debited from account 862.9 rs dated[protected] but in the booked ticket history its showing money refunded but not credited in my maharashtra bank akola branch
                      +1 photos
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                        S
                        shivnarayansingh
                        from Kodaikanal, Tamil Nadu
                        Apr 2, 2016
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                        Sir/Madam,

                        1. Sai Balaji Food and Beverage Ltd. RO water vending machine vendor located at platform no.10 at Secunderabad railway Station is charging extra to what is written on price list.

                        2. On query he said complaint to whomever you want.

                        3. Please do needful.

                        Regards
                        +1 photos
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                          V
                          visheshpatodia
                          from Bengaluru, Karnataka
                          Apr 2, 2016
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                          Website: Irctc.co.in

                          Hi Team,
                          I Vishesh Patodia had booked an air ticket for my father Mr.Pawan Patodia through irctc website, transaction Id [protected] and after receiving the ticket I found that there is mistake in passenger name, the passenger name given in ticket is Vishesh Patodia instead of Pawan Patodia but I am vey sure that the passenger name mentioned by me at the time of booking is Pawan Patodia and under contact details I had entered my name. From past two days I have been trying to reach the toll free call center[protected] but either the number is busy or they keep us in waiting for very long and later asks us to call back also I had written an email to [protected]@irctc.co.in regarding this but we got a reply to call on the same toll free number as mentioned above. Therefore request you to please take up the issue on priority basis as the travel date is on April 04, 2016.
                          Regards
                          Vishesh
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            V
                            Vivek1993
                            Apr 1, 2016
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                            Address: 500039

                            Hi Team,

                            I 'am logging a complain against Train number 14318 (Dehradhun-Indore express), this train came late at Nizhamuddin station by 3 hrs at 4:05 PM due to which I missed my flight which was scheduled at 4:20 PM for departure on 1st April. I had to compensate 3.9K more for rescheduling my flight thereby losing 8K in total for my flight fares.

                            Please help me in this issue.
                            +2 photos
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                              M
                              Manish_it
                              from Mumbai, Maharashtra
                              Apr 1, 2016
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                              Address: Mumbai City, Maharashtra, 400051
                              Website: www.irctc.co.in

                              Dear team,

                              I am manish kumar and have filed tdr with below details:

                              Cancellation id :[protected]
                              Pnr number :[protected]
                              From : bgp
                              To : ltt
                              Date of journey : 26-feb-2016
                              Tdr status :tdr repudiate
                              Tdr filing date : 25-feb-2016 21:34:18 hrs

                              I have tried cancelling the ticket before 12 hour of train schedule but unable to do so as system was poped up "chart prepared", so i filed tdr.But now the status of my tdr is repudiate and the response is "no edr has been fed against the particular pnr as party has travelled"

                              Please check as you can clearly find the date of tdr file in the attached image.

                              Regards,
                              Manish k
                              +1 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                V
                                Vijay Chaudhari
                                from Mumbai, Maharashtra
                                Apr 1, 2016
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                                Address: 421201
                                Website: irctc.com

                                I booked my monthly Mumbai season ticket on 23rd Mar 2016 through internet and this ticket was effective 26th March 2016. I made complete payment also but till now I have not received the ticket. Followed up through mails and calls to IRCTC but no response. Called their customer care still no response. Called their courier partner but didn't got solution yet. I am looking forward to the delivery of ticket on address given during booking.
                                My booking details are as below
                                STR no - 958ABI100A
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                                  D
                                  devigurunadh
                                  from Chennai, Tamil Nadu
                                  Apr 1, 2016
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                                  Address: 600063
                                  Website: irctc

                                  Dear sir/madam,

                                  I have filed tdr succesfully for the following tickets. Now i tried to see the status of tdr, it is showing as cr repudiate. Please do the needful reagrding this.

                                  Pnr number: [protected]
                                  Date of journey: 18-mar-2016
                                  From: bhimavaram town(Bvrt)
                                  To: chennai egmore(Ms)
                                  Class: sleeper

                                  Transaction id: [protected]
                                  Tdr filing date:18-mar-2016 12:06:39 hrs
                                  Tdr status: cr repudiate
                                  Cancellation id: [protected]
                                  Tdr status: cr repudiate
                                  Reason for tdr registration failed: tatkal tickets refund not allowed
                                  For tatkal tickets, there is no cacellation. In emergency cases only we have postponed or cancelled our travelling. For that we have a wonderful option like tdr. Even that also not there, how passengers feel free to travel through irctc. Please consider this and process my tdr.
                                  +2 photos
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                                    H
                                    HIteshme
                                    from Jaito, Punjab
                                    Mar 31, 2016
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                                    Address: 147003
                                    Website: www.irctc.co.in

                                    Train was 8 hours late on 4th march 2016 and i have filled tdr but i have received no refund.


                                    Cancellation id [protected]
                                    Pnr number [protected]
                                    From anvt
                                    To koaa
                                    Date of journey 04-mar-2016
                                    Tdr status cr registered
                                    Tdr filing date 04-mar-2016 17:08:31 hrs
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      tushar.vk3
                                      from Mumbai, Maharashtra
                                      Mar 31, 2016
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                                      Address: Mumbai City, Maharashtra, 400001
                                      Website: IRCTC

                                      Hi Team,
                                      I have filed the TDR on for the PNR No [protected], as the train was partially cancelled and not reaching the boarding station.

                                      Its been more than 2 weeks since I have raised the TDR and also CR registered but their is no refund or no any progress.

                                      Following are the TDR Details:

                                      TDR Filing Date: 13-Mar-2016 19:03:51 HRS
                                      TDR Status CR Registered
                                      Cancellation ID: [protected]
                                      TDR Zone: CENTRAL RAILWAY (CR)
                                      Registration No:[protected]
                                      PNR No [protected]
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        I
                                        imKalyan
                                        from Bengaluru, Karnataka
                                        Mar 31, 2016
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                                        Website: www.irctc.co.in/eticketing

                                        Hi support team,

                                        I had an online train ticket of 15657 / kanchanjanga exp on 18-mar-2016. I had filed a tdr on 17-mar-2016 at around 9.30 pm for passenger not traveled but i haven't received the refund amount yet and now the status on my booking ticket is showing as cr registered.

                                        My ticket details is as follows:

                                        Transaction id: [protected]
                                        Pnr no [protected]
                                        Train no./name: 15657 / kanchanjanga exp
                                        Date of journey: 18-mar-2016
                                        From: sealdah (Sdah)
                                        To: new jalpaiguri (Njp)
                                        Boarding: sealdah (Sdah)
                                        Resv upto: new jalpaiguri (Njp)
                                        Quota: general (Gn)
                                        Ticket type: e-ticket

                                        Please help me in getting back my refund amount.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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