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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 19, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 332

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N
Nishant Das
from Delhi, Delhi
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Selling of mineral water bottles above mrp

Address:Khordha, Odisha, 752050
Website:IRCTC

This is to bring into your notice the sale of Mineral Water Bottles at Rs 20 (i.e Rs 5 above MRP) inside the train as well as on the platform( Vijaywada station). On inquiring the sales man, he said that he needs to pay fixed quotas to various railway personnel. I am not sure whether this information is true or not but, it requires proper investigation as it is happening in the presence of TTEs in train and Station Master at Railway station.br...
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Address:Panchsheel Nagar, Uttar Pradesh, 245304
Website:www.irctc.co.in

Hi sir/mam
I had done transaction on 23rd dec 2015 for reservation on 21 feb 2016 but came to know from internet and dial no. 139 that train is cancelled on 21 feb 2016.

I haven't received the amount of rs 1380 yet in my account, confirmed the same from bank. Attaching ticket for your reference.

Mentioned below are the details.
Pnr no. : [protected]
Train no. :11078
Ndls to bap
Transaction...
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P
priya38
from Bengaluru, Karnataka
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Tdr [email protected] refund of railway ticket

Address:Gurgaon, Haryana, 122001

I've registered cancellation on 8th Dec for TDR due to long delay in train arrival. Though my TDR is still in progress. Marked mail to CareDL but no resolution yet..

Kindly expedite the process & refund my full money urgently!


PNR No: [protected]
Cancellation ID TDR: [protected]:...
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J
Juzer Hafiz
from Surat, Gujarat
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Cold food served in aug kranti rajdhani express

Address:Surat, Gujarat, 395003

On 15/3/2016 I have traveled by above train vide ticket PNR NO. [protected], and the dinner served was of very poor quality as well as cold. The chapati served was not worth at all and had to just dine with rice only. The chicken was also not of any standard....
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R
raj.sarohi
from Chennai, Tamil Nadu
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Train was partially cancelled but money not refunded.

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Transaction id- [protected], pnr- [protected]
Journey from- ndls to beas date- 19, feb, 2016
Due to jat agitation train was partially cancelled from ndls station which was my boarding station. I haven't traveled a single mile in this train. But now irctc is not refunding my money. I mailed them but no reply....
+1 photos
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A
Avinash Choudhari
from Mumbai, Maharashtra
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Money debited but ticket not booked

Address:421201

I have booked my e-ticket on 15th March, 2016 from Kalyan to Jalgaon for AC Chair car on Pune - Bhusaval Hutatma express for traveling on 22nd April 2016
Money was deducted from my account ( ref : POS SBIRCTC at IRCTC txn#
[protected] unfortunately the ticket and PNR NO is not generated at IRCTC site. It shows payment requested only.
IRCTC transaction ID [protected]
Please consider my complaint and refund...
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A
ashish134
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket fare deducted but ticket not booked

Address:New Delhi, Delhi, 208023
Website:irctc.co.in

Today on 16th March I tried to book my ticket from Gomti Express(train number 12419) going from Kanpur(CNB) to New Delhi (NDLS). It took all my details (name, age, birth preference, my cell no. etc) and then I made payment of total fare of Rs. 192.90 (170 rs. fair + 22.70 rs. service tax) from citi bank debit card. Payment was done, my account was debited with total fare but My ticket did not got booked . Now what should I do? Several times...
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C
Chandranuz Bhuyan
from Mumbai, Maharashtra
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Tatkal ticket

Address:6000119

What the hell your service is...my money got deducted 2 times but I dint get the ticket..if you do not have the capacity to manage an online portal then do not claim one...Transaction done on 16th march from chennai to bangalore to travel on 17th by Bangalore express

Name-Chandranuz Bhuyan
Phone number [protected]
Travel date-17th March 2016...
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गणेश दत्तात्रय थोरे
from Mumbai, Maharashtra
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No refund from irctc even if train get cancelled.

Address:New Delhi, Delhi, 400001
Website:www.irctc.co.in

Dear Sir/Ma'am.
My friend, Nitin Sachdeva booked e-ticket from IRCTC for Karnataka Express, from New Delhi to Manmad, Date Of Journey was 21-02-16. He got a message from IRCTC at 5:30 PM on journey date, that the train got cancelled. Same status was reflecting at NTES website. (Screenshots of message available with complainant).

As per IRCTC rules when train get cancelled on administrative ground passenger is liable...
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G
goyala86
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Refund of cancelled train

Address:Vadodara, Gujarat, 390013
Website:www.irctc.co.in

Dear Sir,

My train 12918 [PNR [protected]] was cancelled at source station on date 22/02/16 for scheduled departure date 23/02/16 due to Jat agitation. Cancellation status was displayed over irctc portal and I had cancelled the ticket on 22/02/16 via irctc.

Recently, I checked the refund status and came to know that train was re-scheduled and my cancellation request was aborted due to irctc portal failure.br...
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E
er.narendra
from Mumbai, Maharashtra
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Online ticket cancel charge not according to website.

Address:New Delhi, Delhi, 110055
Website:www.irctc.co.in

Hello Sir, I were book Online Train Tkt Ahmedabad to Surat. Total 3 Tket ( 2 Audlt + 1 Child) total amount was 282 INR but i have cancle due to plan change but i refunded only 80 INR only according to there mail.

I don't Know why and how. Accourding to there Rule they have refunded me 200 INR Near About....
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H
Husein Rangwala
from Mumbai, Maharashtra
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Non-refund of the tickets

Address:Mumbai City, Maharashtra, 400070

Hi,
I had canceled the tickets on February 18, 2016 for Gujarat Mail to and fro (PNR number [protected] and [protected]) and was promised a refund within 72 hours. But till March 14, 2016, the refund process is not initiated despite sending the mails to the concerned authority. Always a system generated mail is sent with the new ticket ID. Kindly assist....
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Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

I am a middle class person doing service in a private company and I am required to travel 4-5 times in a month to be with my family.
I have been using IRCTC website to book my tickets during all these years & have never promoted or bought tickets from agents since I believe that genuine travellers like me will suffer if any person buys tickets from agents.
I have always booked rail tickets for myself & my family through my user...
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A
amitcgm
from Lucknow, Uttar Pradesh
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Couldn't get refund amount of tdr file

I had booked One ticket in LJN Swarn Shatabdi, Train No: 12004, Chair Class on 11th January 2016 from Ghaziabad (GZB) to Lucknow (LJN), Transaction ID is[protected] and PNR No. is [protected]. I had booked this ticket for 2 Passengers but due to some reason travelled only one person. So after 2 days of Departure of Train I filed TDR but till now I couldn't get any refund amount. Please help me. Thank you......
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A
ankit_ipcc
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Non refund of Money

Address:Dhanbad, Jharkhand, 828111
Website:www.irctc.co.in

I had booked my ticket from IRCTC but the ticket is not booked but my bank account got debited with the respective ticket fare. Please help me to get refund of my money . Reply ASAP...
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B
biloo
from Delhi, Delhi
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Refund for the cancelled train

Website:new delhi

I had booked a train ticket from delhi to jammu tawi journey date 22nd feb 2016 against the prno [protected] and the tranction no is [protected] and the train no is 14645 shalimar express the ticket was purchased on line but unfortunbately the train got cancelled because of jat agetation in haryana i got the sms on my regesterd mobile no and it was mentioned on the railway web site in the cancelled train list on 22nd feb 2016 and it is...
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K
kumbara
from Idukki, Kerala
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Irctc ubi prepaid card

Address:560032
Website:www.unionbankofindia.co.in/personal_Prepaid_Card.aspx

I requested for closer of my IRCTC UBI prepaid card on 13Feb2016 (Reference no. [protected]) due to poor payment infrastructure o[censored]BI bank. Till now balance amount is NOT refunded to my bank account.

I got response from [protected]@unionbankofindia.com once that money has been remitted to my account but its actually not. Since them I am sending the email to confirm the bank and/or account details of credit but there...
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V
vikasgu89
from Gurgaon, Haryana
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File tdr for not travelling but they refused to pay my amount

Address:New Delhi, Delhi, 110011
Website:www.irctc.co.in

Dear IRCTC Team,
May i know the reason why my money is not refundable? I am challenging
you IRCTC to prove that i have traveled on 15 th feb on NDLS CNB
shatabdi 12034. i have sufficient evidence to prove that i have not
traveled on that day.

I am facing this harassment 2-3 times and this time I am not gonna
bear this anymore.
One thing i also wanna clarify that on 15 feb i was traveling...
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S
sonu attri
from Mumbai, Maharashtra
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Refund for the train cancelled

Address:Mumbai City, Maharashtra, 410209
Website:irctc.co.in

Hi,

I have Booked the ticket from IRCTC site, but the train got cancelled.

I called to 139 railway inquiry and they have updated me for the cancellation, I have already email to the [protected]@irctc.co.in with all the details, but there is no response from there side.

Now I am checking the PNR status its showing CR Registered....
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S
SPSINGHTHAKUR
from Haridwar, Uttarakhand
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About refund ticket fare

Address:Ludhiana, Punjab, 141116

With due respect i wish to inform you that i have booked e-ticket through irctc against id #2974346. At the time of journey train cancelled by indian railways due to reason haryana jat reservation. I have call to 139 & irctc phone no.[protected] customer care executive & they told me no need to file tdr against train cancellation . The ticket amount will be refunded automatically in your account with in 5-7 days. But till date not refund...
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