Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was booking a ticket of second ac class and after the payment was done, the page automatically returned to the main page and showed that your session is expired that is logged off. However the money for that transaction money was deducted from my account (Without me getting the ticket). The ticket was from chennai central to jhansi in rajdhani express (Tatkal quota) for 20th may'16. My contact number is [protected]. I hereby request for the refund of amount rs 3900 that has been credited in railways account as ticket charge (Without actually it getting booked). Before booking the availability in the tatkal quota was for 18 seats in second ac and after the amount was deducted (I. E payment was done) the available seats still remained 18. I have attached the image of the payment transaction with the transaction reference number.

I wanted to book a tatkal ticket today but error is coming that only two tickets permitted per ip address between 10am to 12pm, but have i not booked any tickets since months irtc is fooling people and favoring agents this is a scam irtc rail ministry should address the issue same error came to me 6 months back also at that time i thought there must be a tecnical problem but now i just google it and found lot of innocent people facing same problem rail ministry should provide the solution.

As the passenger has not travelled the train and he has filled tdr against his ticket but there is no refund of the ticket
Plz solve the problem has do as soon as possible.
As the train is also delayed by 3 hrs.

Ticket details;
Transaction id : [protected]
Train : sdah ajmer exp / 12987
Pnr no : [protected]
Date of boarding : 21 march 2016
Tdr filling : 21 march 2016
Time of tdr filled : 22:26 hr
Cancellation id : [protected]
Registration no :[protected]

I booked 2 tickets from villupuram to rameshwaram that is Rs.527 from my account in indian bank.. ticket was not booked but amount was debited from my account. Its before 3 days.. still amount is not refund...
But in irctc service, they said that they refund amount witjin 3 days.. still its not refund..
Even it is small amount, the procedure is to refund the amount to customer properly know.. pls resolve my prob

A sum of rs.1684 were deducted from my bank of baroda account on may 13.2016 via net banking from which rs. 842 were for the tickets from ahmadabad to borivali in lokshakti express, but the additional rs. 842 were debited from my account even-though the transaction was an apparent failure. After which on may 14.2016 my tickets got cancelled and for which i was supposed to get rs. 700 back as it was messaged. Irctc is supposed to give me a total of rs.1542 (I. E, rs.842 for the wrong deduction and rs.700 for the cancelled ticket). It's been four days and i would like my money to be refunded as they are supposed to, also it's not the first time the money got deducted without the actual booking of the ticket, so i would like you take certain steps in improving your system.

I got one message from bx atmsbi stating - " thankyou for using you sbi debit card for a purchase worth rs.1017.25 on pos sbirctc at irctc txn#[protected]. But i did not purchase anything like that and dont even know what that means..!!! I want my money back and a valid reason if it is really deducted by irctc.. Kindly let us know. My email id is [protected]@gmail.com, avinesh. [protected]@gmail.com.
My contact no is +91-[protected].

Ticket was booked from sbc on 10th may. Was at sbc, but train didn't turn up. Understood that train 56909 not coming to sbc due to platform repair work and it goes from yashvantpur. I missed train and incurred business loss of rs 10 lakhs. I seek compensation from irctc. There was no advance information though train was cancelled from sbc from 10th may. Ticket for 11th may travel was booked from sbc only.

I booked tickets for myself and my parents who are senior citizens and the seats were available in duronto express and i was asked for my preference seats where i chose 2 lower berths and 1 upper berth and still i got all the upper berths form both sides. This is absolutely not acceptable to me. If you select seats as per your choice then why do you even mention preference in case of seats availability? I would like you to change the seats as it becomes difficult to manage while travelling because nowadays people do not even cooperate. As per the new railway system the senior citizens will get the lower berths defined during the budget by mr. Prabhu then why not it is happening?
Travelling date is 15th july from pune to nizammudin and return is on 21st july from nizamuddin to pune. I would like you to change the seats as per my preference. Otherwise you should not even ask for traveller's preference.

Traveling in 12627 from jalgaon on 15/05/16. I book a cabin in 1st ac for privacy but here i think tt allot remaining seats to another person.
I always book a tkt in same train and booked a cabin either it is 2 seated or 4 seat. Always travel with my family in secure. How they allot.
Plz enquire right now as i am traveling.
I can not say with other passanger.

Hi i was travelling 15th may 2016 on train number 12906 from Jharsuguda to Ahmedabad.Earlier i booked a ticket with PNR-[protected].But unfortunately it was not confirmed.So i bought a general ticket from counter & board the train.I requested TTE to kindly convert it into 3AC or 2AC.But they refused me and easily avoid me.I continue my journey upto Nagpur.There i requested the new TTE to please give me a seat.Suddenly they got furious & abused me in bad words.I cried openly.I cant stop my tears till one hours.I was feeling that may be i am not in india.I am a software engineer & he abused me like a dog.How can he scold anyone like this?

Dear sir,
Irctc deducted rs - 11.45 extra without any detail, from my account without any confirmation next day after making online reservation of four tickets.

Any transaction either can make bank or by confirmation of owner of account. Otherwise it is "illegal".

And this transfer of money is not fulfill legal requirements, and without any notice so it is cheating and fraud to customers.
Extra amount deducted from amount without any information.
Please find the details as below
1- 15-may[protected]may-2016) debit
Icn[protected]ig0bzcobt9commission on irctc
2- may[protected]may-2016)- debit
Icn[protected]ig0bzfpif6commission on irctc
3-may[protected]may-2016)- debit
Icn[protected]ig0bzfpmj3commission on irctc
4- may[protected]may-2016)- debit
Icn[protected]ig0bzfpoa7commission on irctc

Thanks
Masud

I called to reconfirm my refund charge on wait list tickets. And agent was so rude & ill mannered. He straight away disconnected my call & was talking as not professional. I seems govt. Is recruiting illiterates & rural people.
Give us one simple reason why there should be charge on cancelling wait list ticket one month prior on travel. The way he was trying to convenience me was completely ill logical & language was unprofessional. Tell them, they are not talking to their near & dear ones at homes.

I was trying to book tickets for my parents on their journey from secundrabad junction to howrah. I gave preference on berth (Lower for both and in same coach). First time the money got deducted from by bank account and it responded that passenger can't be in same coach. So, i denied the transaction. My bank account shows deduction of money. I tried booking 2 more times, but every time seats were not in same coach so i denied. I am attaching the account statement. Kindly check with the status of the same.

Sir/Maam
I tried to book a tatkal ticket on 15th May, 2016 with my SBI debit card.
The ticket was not booked due to unavailability of seats but the amount was deducted from my account.
Here are the amount deduction details:
Thank you for using your SBI Debit Card 459XX0836 for a purchase worth Rs1949 on POS SBIRCTC at IRCTC txn#[protected].
Please help me out !
Shubham Runwal
Email - [protected]@yahoo.com

I'm facing one common problem from irctc every time in tatkal booking. While booking the Tatkal Ticket on IRCTC site, I'm facing problem about automatically signing out while making payment of the ticket and then again i have to do all procedures again, till that tickets get over.

so kindly solve such kind of Problems, it irritates the Customers.

Hi support
team,
I have booked a ticket and date of journey was 29th mar, 2016
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Transaction Id: [protected]
Pnr number :- [protected]
Cancellation ID: [protected]
TDR Filing Date: 29-Mar-2016 16:42:10 HRS
TDR Zone: SOUTH EAST CENTRAL RAILWAY (SB)
Registration No:[protected]
Reason for tdr: train late more than three hours and passenger not travelled.

Warm regards,
Mohd Faraz Raza Khan

Dear Sir/ Madam,

Railways has a wearied rule that you can not cancel the ticket if the chart is prepared.
In my case I booked the e-ticket at 6.55 pm for before the chart prepare and after 30 mins I want to cancel my trip and wanted to file a TDR.
The train was scheduled to depart at 10.00pm.

But I was not allowed to file TDR and informed that there will be no refund.

I want to ask question to IRCTC if you allow ticket booking 3 hrs before train departure then why can't provide refund?

Railways/IRCTC should be return my money.

Regards,

Arshad Khan

Two trains cancelled on 20th feb2016 and 22feb2016 due to jat agetation in haryana the trains was cancelled by the aythoritiies of indian railways the cacellation dates and the train nos are still open on irctc web site as proof but i am still waiting for the refund the train detals are mentioned are below
date 20th feb2016 train name malwa express train no 12919 prno is [protected] tranc id [protected] from delhi to jammu tawi which stands cancelled
the second train details date is 22nd feb 2016 train name is shalimar express tran no is 14645 prno is [protected] trancid is [protected] from delhi to jammu tawi train stands cancelled
May i request for the refund please you can check the web site of irctc for list of the cancelled trains

Thanks and regards
Kapil kumar bali
m3b/253
shalimar garden extention1st sahibabad gzbup
201005

Hi sir

I am uttarla ravi

Ubject:-money deduct but ticket not booked

I booked a ticket in may[protected]Sbi-txn#[protected] and amount is deduct from my account but ticket is not booked. So pls refund my amount in my bank account as soon as possible.
Ammont rs 807
Account no [protected]
Irctc user id raviu509
[protected]@rediffmail.com
Please send