Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

4/05/15
[protected]
It was the incident in which the irtc fails to gave proper information to consumer and consumer are goes in big problem through irtc mistake.

I had booked ticket in waiting for valsad to nizamudin on 2a class. They total are 8 tickets of waiting in which 3 are confirmed and 3 are in waiting list and 2 are canceled without any msg or notification. So that is the problem without any information we cannot able to book new tatkal ticket lack of information.
And then we goes to the train becoz we having tickets of waiting
Then railway tt also have no manners to talk with consumer they talk like a grand of the train. And they also give the bribery for travleling rs.11000 of two persons otherwise says whose pessenger having no ticket outside from the train on nexxt stop. Thosse passenger are senior citizen whnever any injury will make of them the irtc wwas responsible for all.

2. The cancellation of ticket their refund also cannot be refund.

Passeger name 1. Harjeet kaur, 2. Davinder singh;
Train no 12953 from valsad to nzm nizamuddin;
Aug kranti rajdhani


Thnkyu

I have filed tdr reason for tdr: train late more than three hours and passenger not traveled. By cancellation id [protected], pnr no [protected], dt. 24-jan-2016 17:39:29 hrs. But till date no action taken. Still there are status shown "cr registered" in my login id. Its already three months late. Please look into the meter and asked to railway zone for refund amount into my account. Refund amount rs 2590. Please make fast refund process in railway department

Dear sir
I am cancel my irctc ticket with reason train late more than three hours and passenger not travelled. And my train no./name: 14623/patalkot exp ticket pnr no [protected] and amount is 730 rs. And my tdr zone: northern railway (Nr) registration no:[protected] and my tdr cancellation id: [protected]
Please refund my payment in my account

Dear sir

I booked ticket by using irctc site while booking I forgot to change the gender 'Female' in place of 'Male'.

My PNR No.[protected] and Transaction id is [protected]

Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Vasim Shaikh
Mo. [protected]
[protected]@gmail.com

Sir,

I cancelled my tickets from

Bangalore (Sbc) to chennai (Mas)

Train no: 12658
Pnr no: [protected]
Transaction id:[protected]
Date ofjjourney:6 may 2016
Date of booking:31 march 2016

Date of cancellation:28 april 2016
Cancellation id:[protected]

Refunded amount:140.0/-
Booked amount:282.9/-
Refunded date:28 april 2016
Cancellation amount should be:100/-
Actual refund amount should be:200/-

Chennai (Mas) to bangalore (Sbc)

Train no: 12657
Pnr no: [protected]
Transaction id:[protected]
Date of journey:9 may 2016
Date of booking:31 march 2016

Date of cancellation:26 april 2016
Cancellation id:[protected]

Refunded amount:140.0/-
Booked amount:282.9/-
Refunded date:28 april 2016
Cancellation amount should be:100/-
Actual refund amount should be:200/-

Kindly please look into it.

Thanking you

Booked a tour of bharat darshan (nzbd168) for a group of four with tour confirmation id: [protected] & [protected] for an amount of rs43, 160. But the tour was cancelled by irctc on 23/04/2016. But no refund has been done till date (7/05/2016). On query with the care no proper reply is being given even after 16days. As being senior citizen it is very difficult to cope up the irresponsible behavior of irctc . It is a harassment at this age. Please help at the earliest.

I have booked the ticket from coimbatore to chennai in tatkal through online.And my train ticket is in waiting status and not yet confirm.So I have canceled the train ticket.Still I have not received the money from IRCTC.Now they deducted 8.28 rupees without any notification.

06/05/2016 IRCTC NEW DELHI IN VISA POS ON 0205 8.28 Amount without any notification.

So, i want to know what type of deduction is this and why this is taken by me.

Total Cost of the ticket :437.9(including all charges)

Refund Amount :355.0

Dear sir/madam, i had booked a ticket from gkp to nna journey date 30april2016, but the train got late from more than 4 hours.I had filed the tdr on the same day at 30-april-2016 17:39:48 hrs.The status of tdr showing cr repudiate.I was waiting for the train but the train got late so much so i have filled the tdr little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 30-april-2016 ticket amount: 2050.0 tdr filing date: 30-apr-2016 21:00:43 hrs tdr zone: north frontier railway (Nf) reason for tdr registration failed: invalid tdr timestmap : delay

This is regarding tdr case generated on 02/01/2016 for the "party partially confirmed/waitlisted and all passengers did not travel" for pnr number - [protected] with tdr generated reference number - [protected] even after continuous follow up refund is not processed. As per communication from customer care tdr case suppose to completed within 90 days of its filling. Also given calls several times to chief zonal officer which was received from customer care officer.
Unable to understand
1. What is the exact process for tdr refund..??
2. What is the upper time limit for completing tdr refund process...???
3. To whom we should contact in case of delay...???
4. Why so much follow up is required if all the processes are set.
Requesting you to please look into the matter and close. Expecting completion of process as its a very long pending.
Thank you,
Regards,
Suhas diwate

Sir,
I cancelled my two ticket on date 11.04.2016 and it was conveyed to refund rs 2080.00 on each, and was also told to credit in account within 7 days. After 15 days i called to irctc helpline no. And it was told me to send a mail regarding my problem on their complaint mail id with my bank account statement.
I did the same but i got no reply. Again i called to irctc helpline no. And it was again asked me to send complete bank account statement, which i have already send. I send my account statement again, but no reply from their side, i again called to helpline, the executive told that she is forwarding the mail. I dont know to whom she forwarded my mail and why she hadn't seen this till that day, again on date 05.05.2016 it was asked me to send pnr no which i have already mentioned in my first mail and also attaching copy to honorable court. It shows that they didnt look on customers mails. Now about one month going to pass but the amount rs 4160.00 has not been credited to my amount. Kindly file my complaint and deliver effective order to penalize irctc on this delay to refund.
I am attaching herewith the soft copy of the correspondence made to irctc.

Anupam kumar

Sir,
I cancelled my ticket for
Train no./name:02171 / jat suvidha spl
Pnr no: [protected]

Date of journey:06-may-2016
Date of cancellation:05-may-2016 12:17:21 hrs
Cancellation id : [protected]
Which is 24hrs before the departure time
.
Refunded amount was : 1930.0 /-
Booked amount was: 3870.0 /-

50 % of the total cost has beed deducted
According to refund rules of irctc : "for cancellation of confirmed tickets less than 24 hrs and upto four hours before the scheduled departure of the train, the cancellation charges will be 25% of the total fare paid by you"

Kindly please look into it,

25% more has yet to be refunded that is : 967.5 /-

Sbi irctc credit card is not allowing me to redeem my points in irctc. There is no such option in payment gateway to select pay by rewards as mentioned by sbi in their faq's section of irctc sbi card. I am in touch with the customer service department and have written many emails to them but they are not resolving this issue but again and again giving new complaint numbers.

Please help....

Dear sir, My IRCTC user account disabled saying wrong password/user name but i am 100% sure i have given the correct credentials however it is disabled and could not even recover the account through reset password. Hence I am requesting to remove my Mobile no from IRCTC database so that I can signup for with new user account. I have communicated to IRCTC through email([protected]@irctc.co.in) reference no: IRCTC #3313566

My disabled account user id: svk_m
MY mobile no: [protected]

Regards
vijayakapoor

I have tried to booking a railway tatkal ticket in the irctc site on 5/5/2015 journey was from cstm (Mumbai) to cnb (Kanpur) for 6/5/2015 by train no 12534 the amount rs 2005.80 (In newdelhi at irctc 12027) was deducted from my hdfc a/c no [protected]. But as i chose the option "book only if confirm berths are alloted", my ticket could not be booked. I have checked my booking history and there is no ticket booked. So please consider the case and refund the money to my same account. Contact no [protected]. Mail id [protected]@gmail.com

Transaction id: [protected]
from: mas to: sbc
DOJ: 09-MAY-2016 TRANSACTION DATE: 03 MAY 2016
reservation status: not booked
trans. amount: 585.80/- payment status: not booked

Sir/Madam,
I had booked the following ticket on 3rd may 2016, and the amount had been debited, but the ticket has not been booked. I later booked another ticket.

It had been told that the amount will be refunded soon, but it hasn't been.Please do the needful as soon as possible

At least reply about the actions being taken.

Thank you

I booked a ticket for two passengers on ac 2 tier for a journey from new delhi to jammu tawi for travelling on 20th february 2016 with pnr no. [protected] for train no. 12471 for rs.2655.
My tickets remained on the wait list after chart preparation still no refund has been received till date. I have contacted several times to the irctc people over phone and email, and they reply by saying that your complaint will be resolved shortly. It has been almost 75 days and no resolutions has been provided. Irctc complaint ticket no. Is 2933023.

Kindly look into the matter to get the dispute resolved at the earliest.

Irctc transaction id: [protected]

This is in continuation of my earlier complaint on this site. I have booked a e ticket from chennai to palakkad on 3.5.2016. The ticket was not confirmed during the chart preparation and it was waiting list 4. Due to waitlisted ticket, as per procedure this automatically gets cancelled. Just now i received a message saying that:

"your wait list ticket cancelled. Pnr no. [protected]. Amount 435 will be refunded to your account".

On what basis this amount of 435 has come i want to know. I have paid the fare as follows:

Ticket fare : rs. 500/- and service charge : 45.8 and total 545.8. Forget about the service charge. When you are cancelling on your own why should you take my money of rs. 65/- from me for no fault of mine. The ticket got cancelled automatically and i have not done anything.

First of all you have not given me confirmation and secondly you are again deducting money from me to the tune of rs. 65?

Sir, I have booked the tickets from Pune to secundrebad on[protected]. Out of four only 1 ticket got confirmed and remaining were in waiting list. So, I requested ticket collector for tdr, so that I can get the refund. but he did not gave tdr form. On my repeated requests also he is on his words like no need of tdr. Amount will be refunded directly to the concerned account itself. And the transaction ID is : [protected] and pnr no: [protected].

Transaction id [protected]
Pnr no. [protected]
Train no. 22680 / svdk ypr premium
Date of booking 23.02.16
Date of journey 24.02.16
From nagpur to yeswantapur
Name v v ramana 32/m


Journey dated 24.02.16.. The train was cancelled by railways due to some agitations at delhi or around..

I tried to file tdr but i did not get proper reasons from given drop outs hence i selected partial diversion or some thing which is near to it..

I have mailed irctc on 11.03.16 but no proper reply.. As train cancelled by railways i request your good self to make them return ticket booking charges rs 1147.60

Every 2 months i travels hyderabad mathura route in telangana exp 12723/12724, but those pantry staff never supply rail neer waterbottles to passenger instead of that some local cheap brand at same price they giving. When i ask they saying stock finished or not available or come to pantry they cant bring to here (My coach that was s3) pantry was near to s9 s10. How they can do like this and without railway peoples involving this is not possible, how they supplying cheap brand bottles. Panty people carrying rail neer package but if someone is going and asking then only they giving n that too not cold water bottle.Imagine in this hot season we getting cheap water or if we getting anyhow rail neer water. Bottle but burning hotand food quality is not good., this is not way of serving. Hope u lookout in this matter take necessary action and help to improve railway facility i want my this complaint should reach to proper authority.
Thankyou
Amit choudhary