Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was booking a ticket from bangaluru to hyderabad on 6th april. Ticket didnot book but money got deducted. kindly refund my money.

user Id: ukb246
E-MAIL: master.[protected]@gmail.com

INB/[protected]/INDIAN RAILWAY CORPORATION 504/-rs

I booked a ticket from chennai to chengannur on 20 / 06 / 2015 in irctc site. D O J - 18 / 10 / 2015 but there is no ticket amount was debited. I already complaint the complaint board site three times no result.
How to get a remedy for this case
My email address is [protected]@gmail.com
Phone Number is [protected]

Catering serive of New Delhi to Dibrugarh Radhani Express and return thereof. What ever food is supplies are very low standard which human generally not take. Quantity also not as per norms. Very less quantify used to served.Tea kits, tiffin etc. served are unknown companies. Timing also not maintained. Menu also fixed by the serving authority. No food is servied other than normal menu fixed by them for all the time.

I used to travel other Rajdhani Express also but not found like above.

Moreover, waiter are pressed the passenger for good amount of Trips lie Rs. 100/- per passenger.

When Manager the Pentry Car is called he never takes any action.

Food is not served in proper way now store higenically.

Bed roll supplied are very darty and store in darty place. Goods are not waste properly, sometime without wasting the goods supplied.

All the above mentioned complain is regular and usual in this train as mentioned above.

AT the same time I want to mentioned here that in other trains meal supplied from pentry car are very very low quality and quentity which generally human do not eat. More over per meal rate is more then Rajdhani Express train. There is not value of Menu rate. For example - menu rate for veg. meal is Rs. 55 whereas they charged Rs. 90/- to Rs/ 110-/ per meal. Item served are Dal mixed with Rice drain water, veg carry where veg. is not seen. 75-100 grams of rice.

If, there is no inspector is there for inspection, it is better to stop the catering service in Rajdhani Express and other trains so that passenger can not be loted nor spending money and take 4th class food from Indian Railway Pantry service.

It can also be mentioned here that in Rajdhani Express Charged with ticket Rs. 545/- as catering service from Guwahati to New Delhi but supplied food if counted it will mix. come to Rs. 150/- to Rs. 200/-.

It is my special request that better to stop the charging of catering service charge alongwith ticket and some action may kindly be taken regarding catering service, bed rol service and cleaning of compartment where usually seen rates running around and below the seat.

All the above have been explain by me as I am regular passenger of long distance trains specially Rajdhani Express from Guwahati to New Delhi.

Pnr no: [protected] train no. & name: 12792/secunderabad ex quota: general (Gn)
Transaction id: [protected] date & time of booking: 07feb2016
09:09:29 hrs class: sleeper class (Sl)
From:allahabad jn(Ald) date of journey:02apr2016
To:kazipet jn(Kzj)
Boarding at:allahabad jn(Ald) date of boarding:02apr2016
Scheduled departure:02apr2016 2048

I booked on 7th february 2016 from allahabad to kazipet, i got rlwl 11, 12, 13, 14 nos. After two months there is no change of waiting list nos. And more i have not informed about tickets confirmation. When ever we shown the chart there is not confirmation of our tickets. I dont know what is the my tickets position. At least u have inform our tickets position to us, because we are waiting from last two months. U must sent our tickets position before 3 to 4 hrsof leaving train is very useful. We very much hurry and got inconvienence. 8th february i booked another two tickets they were confirmed. I dont know what is going on your irctc system. Why should u shown rlwl, it is useless. Just simple u put regretted. Any have if ticket is not confirmed minimum courtesy to inform us. We got more inconvenence with irctc.

Dear sir, ,
I was give a complaints About standards meals in train.
My complaint no. Is A/SE/CKP/[protected]
My PNR No. - [protected]
But received from itctc
your Complaint No.: A/SE/CKP/[protected] has been attended to and it is now closed.
But no information result about my complaints what they done

Pl. Send the result of my above complaint as soon as possible. My mail id rnmishralifesc @gmail. com

I got my ticket booked from IRCTC on 11-Mar-2016 for travel from Faridkot to New Delhi. On two different attempts, the amount was deducted twice for which the respective banking account statement has already been shared with IRCTC.

I have tried writing email to IRCTC 3-4 times but no resolution has been provided. Even tried calling customer care but to no respite.

In my ticket booking history too, there is only single ticket which is being shown as booked.

Don't know when IRCTC will start paying attention to customer complaints.

Hello,

I booked a tatkal ticket from NDLS to ALD, PNR [protected] for 22-Mar-2016, that was in CKWL and ticket was automatically canceled whet chart prepared. Since we dint travel,
I got a message saying the amount will be refunded, which never happened till now. I have mailed 2 times to [protected]@irctc.co.in but not get any response.

Please help me get this refunded at the earliest. Please let me know if you need any other detail.

My SBI IRCTC user id : ANANDI1974

I am holding SBI IRCTC Credit card

I attempted to book ticket on 13th January - Chennai to Salem - using my above credit card and amount is debited - INR 2, 705.64. But ticket was not issued

(Hence I tried again and booked another ticket using payment option "redeem"...and waitlisted ticket was issued - PNR No. [protected] Transaction ID: [protected] for amount INR 2, 605.80)

Today, I checked my credit card statement and found that INR 2, 705.64 is debited and it is not credited back in my account. When I contacted SBI they told the payment is processed vide transaction no. 017998 and requested to contact IRCTC. Please find attached the SBI statement for your kind reference.

I am chasing & following IRCTC past three months. yet to get refund..

my phone no[protected]

Dear sir, on 06/04/16morning 7 30am i booked a ticket on thathkal in my irctc id Joice2078. the ticket is from Bangalore Krishnarajapuram to Chennai Central and the ticket is in the name of Balachander 45/Joice 38/Shubin 14/Susan 12 of journey is on 7/4/2016. for this an amount of 1562.90 was debited from my HDFC credit card [protected] at 07:21:13 at irctc 11779 code. for this i didn't got any sms message. on that i seen my booking history in that the said ticket is not booked. I was asked me to mail to you. sir this is the first time that i am getting this type of error. i didn't taken the pnr number because of my over confidence that irctc wont have a complaint. i request you to look into it and do the needful

Hi,
I have booked two tickets for Train 17603 from kachiguda to yeshwantpur to be departed on 19-03-16 Time : 21:00. I have canceled it on 17-03-16 Time: 13:26:33. How come 240 Rupees got charged as against 120 Rupees. Please clarify on this transaction as I have canceled before 48 hrs of the train departure from starting point.

Transaction Details:
Transaction ID:[protected]
PNR No [protected]
Train No./Name:17603 / KCG YPR EXP
Date of Journey:19-Mar-2016
Date Of Boarding:19-Mar-2016
Class:SLEEPER CLASS (SL)
From:KACHEGUDA (KCG) To:YESVANTPUR JN (YPR) Boarding:KACHEGUDA (KCG)
Resv Upto:YESVANTPUR JN (YPR) Quota: GENERAL (GN)
Date of Cancellation:17-Mar-2016 13:26:33 HRS
Ticket Type: E-ticket Cancellation ID:[protected]

Email id- [protected]@yahoo.co. in
User account- bhr1962

Account is disabled. I spoke to customer care executive, and was told to drop a mail. I did sent a mail to [protected]@irctc.co.in . I received an automated message with ticket id IRCTC #3168391. I have not received any further info. I asked to send me all the future tickets which I did book using this account to my email id, but havent received anything until now.

Hello sir/madam,

I did not recieve any money from irctc as a return amount on my ticket which i cancelled 24 hrs before the journey and on the other hand i also raised a tdr which shows in the ststus cr registered.

Transaction id: [protected] train no./name: 12847/hwh dgha duronto pnr no [protected]
Date of journey: 21-jul-2015 date of boarding: 21-jul-2015 date of booking: 17-jul-2015
From: howrah jn (Hwh) to: digha flag stn (Dgha) boarding: howrah jn (Hwh)
Resv upto: digha flag stn (Dgha) quota: general (Gn) class: chair car (Cc)
Ticket amount:2595.0

Ticket type:e-ticket


Tdr details
Reason for tdr: passenger not travelled.
Tdr filing date: 20-jul-2015 23:02:09 hrs tdr status cr registered cancellation id: [protected]
Tdr zone: south eastern railway (Se) registration no:[protected]

Please send me the status asap

Thanks & regards

No refund against cancellation of pnr no [protected] dt 16/03/16 Train no 14163, Transaction id [protected], Name shazia .no refund has done till dated 04/04/16, reservation from alld to cnb coach B2 seat no 20

Money deducted without booking
I was booking tatkal ticket for delhi from patna in vikramshila express on 3rd of april 2016 but the end of transaction there is the message error can not book. I again try to book but the same at the end of transaction. When i checked my account both the time the total money 1306 rs (653+653) already debited from my hdfc bank account without booking. The deduction details are as follow : pos 421424xxxxxx9769 indian railway c pos debit and the ref. No.[protected] &[protected].
Please resolve this issue and credit my amount back to my hdfc bank account

Hi support team,

I had an online train ticket of 12295 / sanghamitra exp on 26-mar-2016. I had canceled two tickets of class third ac on 25-mar-2016 at around 10.30 am.But i haven't received the refund amount yet and now the status is showing as amount refunded.

My ticket details is as follows:

Transaction id: [protected]
Pnr no [protected]
Train no./name: 12295/sangamithra exp
Date of journey: 26-mar-2016
Cancellation id : [protected]
From: vijayawada(Bza)
To: allahabad junction(Ald)
Boarding: vijayawada(Bza)
Date of booking : 27-nov -2015
Thank you and please refund my money to my account.

Sir While traveling in the train no.19131 Kutch Express on 4th March 2016 the seat no S2-5, S2-6, S2-8, S2-2, S2-3 with the PNR no. [protected], someone stole my wife ladies purse near ahmedabad to bhachau railway station between 12:00- 07:30 am which included the following : 1) 2 mobile Phone (1samsung j200 mobile phone - imei no. [protected]) 2) 2 PAN Card 3) eye glasses & other essentials.

Cotact - Mulji B Chheda, 287, Poonam Al, S.K. Bole Road, Near Portuguese Church, Dadar - West, Mumbai 400028.
email - [protected]@yahoo.com
[protected] / [protected]

Dears sirs
I booked retiring room at cennai central(Mas) station from 05.12.2015, 7:00am to 06.12.2015, 7:00am with transaction id [protected], rr reference no masrr296660 and travel authority [protected] but the train 12433/rajdhani exp. Was cancelled and the train ticket got cancelled automatically. As per rule, retiring room bookings should get cancelled automatically within 96 hours of check-in time, in case of full cancellation of prs ticket but i have not gotten refund yet. I have also mailed you on 01.01.2016 and 21.03.2016 for the same to [protected]@irctc.Co.I, but i got neither reply nor refund. Please do needful.

Sir, i am feeling very sorry to say that railway mister has spent lot of money in building executive lounge at new delhi railway station but corruption is prevailing there. There was a sikh manager there who was giving us shower kit without giving any receipt. Though he took money. After that he told us not to tell anybody. Quality of breakfast was also poor. They were charging rs 125 for only poori sabzi and tea. Requesting you to kindly take any action.

I tried to book tickets from hubli to kengari, bangalore for 18th april 2016 date but cancelled last moment. I was looking for only side lower birth but unable to get side lower birth. After few mins i got message "thank you for using your sbi debit card for purchase worth rs314.35 on pos 2002 at irctc txn#[protected]. Kindly requesting you to refund my 314.35 rs as soon as possible.

Thank you,
Nagaraj r
+91-[protected]

Hi,
I had a booking for 21 feb on train 22694 nzm-sbc rajdhani exp. The train got cancelled because of Haryana jat quota strike. The refund has not happened YET. We went to station Nizammuddin where there was announcement and even the Enquiry confirmed the same.
The pnr no is [protected]
Transactin id [protected]

We got a cancellation SMS too from irctc.

but irctc has not refunded the amount until now and refused to refund.

regards
Venkat