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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 327

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K
Kavindu Malviya
from Bilaspur, Chhattisgarh
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Amount diducted but ticket not made

Address:Bhopal, Madhya Pradesh, 462026

Sir
I was bookking ticket from bhopal to kalyan for train no.12154 dt.13.5.16 from irctc site & finaly amount diducted from my sbi a/c but ticket not prepared & no sms come to my mobile for booking.
So pl.Do necessory action & either send me ticket if prepared or refund amount in my account.
Thank you

Kavi.Malviya.
Note- i tried many time complained no[protected],[protected] but ither it is...
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M
mks28
from Gwalior, Madhya Pradesh
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Non refunding of money

Address:495677
Website:www.irctc.co.in

2 years before on 14 october 2014 i was travelling from 12854(Amarkantak express) from jabalpur to bilaspur which was running late by more than 3 hrs. i was having reservation in Sleeper class as well as AC-3 tier...so i filed a TDR for sleeper class by giving reason that train is late by more than 3hrs...and i was traveling in AC-3 on same train and same date...but 2 years have been over they are not refunding my money of sleeper class and...
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P
priyank09
from Srinagar, Jammu and Kashmir
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Parcel loss

Address:Nagpur, Maharashtra, 440022

I had sent a parcel by train (Train no 22815) from nagpur to trissur on 4 april 2016.
3 out of 4 baggages were received at thrissur on 5 april 2016, but one of the baggage is said to be in ernaculam. The authorities in thrissur station are not showing any interest in our problem.

Prr number: [protected]
Train no : 22815...
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A
ankith kumar
from Mumbai, Maharashtra
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Website was under maintenance when i wanted to cancel the ticket

Address:Hyderabad, Andhra Pradesh, 500076
Website:www.irctc.co.in

I booked a ticket online on irctc account which had pnr number [protected]. The train departs from tirupati at morning 05:40am. I tried cancelling the ticket after midnight but when i tried opening the irctc webpage it displayed that the site is under maintenance from midnight 12:00am to morning 6:00am. When i tried to cancel the ticket after 6:00am the train had already departed and i couldn't cancel the ticket. Now tell me how can i get...
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D
Diksha chandok
from Noida, Uttar Pradesh
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Refund of money

I have book a ticket of double decker from Delhi to Jaipur dated 14th April 2016
My transaction ID [protected]
Money was debited from my account and my booking status was not booked. So I want my money back....
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Address:New Delhi, Delhi, 110011
Website:www.indianrailways.gov.in

Namaskaram,
I am retired naval officer and a very elderly person (Over 69 years). A few months ago i booked a railway ticket through irctc for travel from palakkad to cannore. (Pnr no, [protected]) unfortunately while booking i made an inadvertent error of booking a ticket for 25 march 2016 instead of booking for 25 feb 2016. I realised the mistake as soon i completed the booking and called up the customer service immediately (With...
+4 photos
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N
naidu40465
from Jammu, Jammu and Kashmir
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Ticket cancellation charges

Address:New Delhi, Delhi, 500050
Website:www.irctc.co.in

I have cancelled confirmed ac chair car ticket and more charges are deducted, request you to please check and do the needful.

Note: ticket was cancelled before more than 48 hours.

Original amount: 1120/- and refunded amount: 550/- only

Pnr no: [protected]
Train no./name:12748 / palnadu exp
Class:chair car (Cc)
From:lingampalli (Lpi)
To:guntur jn (Gnt)
Date of cancellation:17-apr-2016...
+1 photos
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N
Nilesh015
from Bengaluru, Karnataka
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Amount deducted but ticket not booked

Address:New Delhi, Delhi
Website:www.irctc.co.in

Dear Sir,
I completed a transaction worth Rs.4257.25 on POS 2002 at IRCTC IN txn#[protected] on 17th April 2016.But after the amount was deducted from my account, i recieved no PNR no. and no ticket was booked. I request a refund of the amount deducted from my account....
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P
pushpesh 75
from Vadodara, Gujarat
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No refund of money

Address:Vadodara, Gujarat, 390019
Website:irctc.co.in

Date : 16/04/2016
i have tried for an AC 3 ticket in train 19421 tatkal, but during the transaction process, the tickets got over and they handed me waiting ticket.i have cancelled the ticket but still money haven't been refunded.

same day i have tried booking for sleeper ticket in the same train, after the transaction a message popped up showing " no seats available" and still they have take out the requisite amount...
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V
vkdangwal
from NAVI MUMBAI, Maharashtra
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Blunder in refund of cancelling tickets

Address:400614
Website:www.irctc.co.in

Me & wife, reserved tickets through irctc for a visit to garhwal and the tickets were booked for:
1.Mumbai central to h. Nizamuddin (1a)
2.Delhi rohilla to kotdwara (3a)
3.Dehradun to dehli rohilla (3a)
4.Ndls to mumbai central (3a)
We had also booked the dormitory at delhi rohilla both ways.
Last date of journey was 29.04.2016
For some reason, we had to cancel the whole trip and so we cancelled...
+1 photos
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S
SAM@1055
from Anta, Rajasthan
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Tikit wrong updates

Address:382405
Website:IRCTC

Hi
Mera nam sachin hai. Mai ahmedabad se tikit lekar nikala tha, but conform tikit hone per bhi mujhe general dabbe me traveling karna pada kyuki ajmer se train thi but ajamer se sari local bogi ko add kar diya gaya or general or birth dono ko mix kar diya. To mujhe refund milna chahiye.
Mera tikit ajamer se Muzaffarpur tak hai.indion railways ko mera refund karna chahiye or next time se aapani galti ko sudharna chahiye....
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V
vijay belwalkar
from Vadodara, Gujarat
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Refund of unsuccessful transaction

On april 17 2016 i made online payment for ticket booking of rs.452/- through my bank of india debit card. My transaction was failed with error "reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries". Please reply me at my e-mail mentioned below.
Thanks & regards
Vijay belwalkar
Belwalkar.[protected]@gmail.com...
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A
aashish thakre
from Kapurthala, Punjab
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General ticket excess fare ticket given by tte without any receipts

Address:Indore, Madhya Pradesh, 453441

Hello,

I have travelled in train 12974(Jaipur intercity) between 16 and 17th april 2016 from indore to jaipur. Tte (Boarded from kota and get down at jaipur) took amount rs. 400 from me as i am having only the general ticket and travelling in sleeper. He took the amount from me in kota. The amount 400 jst write down something on my general ticket he told me that i can continue my journey in sleeper class.

...
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R
Revanth Donepudi
from Kalol, Gujarat
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12509 train left station before schedule time

Address:Bangalore, Karnataka, 560005

My train ticket pnr number:[protected], I booked from Bangalore contonment station to Chennai central.
The scheduled arraival was 11:40pm at bangalore cantontment railway station and it arrived before time. Thereby, we missed our train as we were at the station at 11:38. Please consider my complaint and do the needful....
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S
Srini Mohan
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Cancellation refund

Website:irctc

As i booked my train ticket through irctc website using my sbi debit card. .The ticket was in waiting list. And it gets cancelled automatically because i didn't travel in that train. The ticket was in waiting list only. Travelling date was 6.4.2016 .. Pnr no. [protected]. .But the amount was not yet refunded. . But i got msg from irctc as 'pl collect refund amount from agent ' . So do refund as soon as possible...
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G
Gagan @Gandhi
from Narayangarh, Haryana
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Dinner quality poor

Address:Chandigarh, Punjab, 160022
Website:Irctc

The dinner served on 15th april in train no 12045 is of poor quality and tastes bad (Especially matar paneer) . My pnr no [protected]...
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H
Harish Aski
from Bengaluru, Karnataka
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Tatkal issue in booking tickets from sur - ypr train no 22133

Address:Bangalore, Karnataka, 5860021
Website:www.irctc.co.in

Dear irctc,

It is my humble request you to please look in to this issue,

Every time when we book ticket from sur to ypr(Tatkal) that too on saturday we face unnecessary problems saying that payment gateway error, you are not allowed to book ticket, invalid session.Lot of these kinds error we get. I don't know someone will hack irctc and book all the tickets. Please please do something for the issue....
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M
Minhaj A Rahim
from Mumbai, Maharashtra
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Luggage theft-lack of security

Address:676541

Dear Sir, I was travelling from trivandrum to Nilambir road by Rajyrani express on15-April 2016.my luggage was stolen in between shornur and nilambur road which contains a lenovo laptop an mts netsetter a power bank and few of my dresses..the total value of the items will be almost 40000 . When I realised the theft, I looked for complaining it to the rpf officials and unfortunately there was none in the train and no rpf officials where available...
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N
nikesh3434
from Burla, Odisha
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Refund reqd

Address:Koraput, Odisha, 763002
Website:www.irctc.co.in

Dear sir,
I, Nikesh Ku Behera, wants to bring to your notice the fact that even after choosing for the option of book my ticket only if atleast one lower berth is allotted, my ticket was booked twice without allotting a lower berth. Even after cancellation of ticket no refund was made against it. even after registering a complaint in IRCTC they are yet to respond. Please look into the matter as soon as possible.Following are the...
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Address:700059

Hi,

My parents has schedule to travel from Madhubani to Kolkata on April 14 by Train Number 13186. Before 3 hours of departure time of train from Madhubani, he got message that train is cancelled.He schedule to come and return back from Kolkata by same train.He was coming for very urgent work at Kolkata but becuse of sudden train cancellation, we are suffering from huge financial as well as many other problems.
br...
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