Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Now-a- Days, IRCTC became biggest black market in india,
1.tatkal scheme itself black market, premium tatkal introduced, reason?just for extra money.
2.cancellation charges should be there for tickets if cancelled by passenger, but if WL not confirmed?still they deduct charges, tatkal tickets no refund at all.
3.taxes, bank charges, internet charges all together adds to ticket bill(even though Govt. Service) which are 70-100rs on each ticket fare and also not refundable.
4.TDR will be filed from passenger's end, even after 6 months no money will be credited to you and after 6 months no TDR history will be found in your profile.
My Case:TDR filed against PNR number:[protected].(reason, due to floods train diverted)
i followed up for 1 year on this, at least monthly once, total 12 automatic replies are there.now its invalid TDR file number.
5.telephone services, mailing options all are automatic.
6, surprising, only for looting money from people government working, but in returning the same no single employ is there to work/respond.very commercial than other private services.
7.WL2 also wont gets confirm if you book online, then why to show book option in online when no availability, just to get the cancellation charges (Rs.100+ for each passenger).

Train no. 15601 porvattar sampark kranti from silchar to new delhi was cancelled on 2nd may. Till now i haven't received refund of money. I already lodged many complaints, but there was no reply.
[protected] is the pnr no. Refund the money as soon as possible because i m in need of money. It has been more than a week. I already complained on [protected]@irctc.Co.In but there was no response

16227 train delay by more than 3 hours sbc to smet that a local train without no reason.
What a shame? I always support central govt but this time why no proper updates, no facility in station, majestic station is a station full urinal smell and not maintained properly severe action to be taken care, lot of mosquitoes at station.
People are wandering here an their and no one to answer communicate guide.
Is this what we want from our govt. Swatch bharat is totally missing in our place and to take broom also u find a in majestic station. Worst maintenace. Worst service from railway team.
Please maintain railway standard delay timinds should not be more than an hour.
It's my suggestion.
Regards
Dhruva

Train no: 00610 from src to tpj
Pnr no: [protected]; coach : a1 (Berth no: 31 & 33)
Passenger name : dr. R ravishankar
*
Complaint :
Tea / coffee was not served till 8.00 am.
Breakfast was not served to me and to many co-passengers of a1 coach.
Reason they said: prepared food exhausted ; could not estimate.
When we called the catering manager through tte, he did not come to meet the passengers to solve the problem.

There are so many transaction in my respective bank account without getting e-ticket. At the time of booking all details are fulfilled but there are no any ticket confirm or waiting not recieved by me, but irctc charges deducted what's going on! I am not understanding.
In this regard please do needful as soon as possible, we are facing a lot of problems for that activity.

My irctc ID is vishnunk23.

I have tried to book train ticket from shornoor to trivandum on 7th may 2016.
For the first time try, 714 rupees was deduced and ticket was not booked. I got transaction ID and I believe it will going to be refunded. But for the second attempt, 374 rupees was deduced and no transaction ID was provided and can not find any further action for refunding my money.

Hi team,

I had filed a tdr against train cancellation on 20 feb 2016 as train got cancelled due to jat akrakshan.

I had boarded the train from delhi cant. There was an official announcement at gurgaon station that the train is cancelled. After returning home i filed the tdr near about 1 pm. But at the timing of filing i was not able to select option that train cancelled so i choose option that train is late more than three hours and half of the passengers left.

From than i am in continuously in touch with irctc customer care and they are saying yes according to their information train got cancelled and you will receive your refund in 90 working days... Since than i was waiting for my money and today i got response that your tdr status is tdr repudiate.

Train details:
Pnr no: [protected]
Train no and name: 14705 and dee bgkt exp

You can contact me on [protected]

Dear sir

24×7 helpline service number [protected] is not responding even after repeated calls around 20 times. Every time after ringing bell, it says "called subscriber is busy" and then call disconnects.In any emergency situation, during ehich we need assistance or help, these customer care call service must be active if it is declared to be 24×7. Please help by giving another number on which consumer can call for any assistsnce or help.

My pnr no. Is [protected] boarding from ujjain ticket booked from mysore to jaipur train no. 12975. Door is not working oil is leaking and getting split over mine berth no. 64. Attendent not giving bedsheet we boarded from station at 21:30 hrs on 8th may 2016 and till this time bedsheets are not provided its near about 23:30 hrs. Cleaniness is pathetic.

I had booked a ticket to coimbatore from aluva. The amount was deducted from my bank but the booking is not confirmed and irctc gives a transaction failed message. I want the ticket to be booked at the earliest as it is a train ticket for wednesday. Booking transaction id
[protected]. I am in a confused state that if i again book what will be the status of my first booking and i will have to cancel the initial ticket with the applicable cancellation charges. Please advise me what i am supposed to do for solving my problem.

The Pantry car service is very horrible. They provide inferior quality food and charge excess right from tea to any type of food supplied in the train berth. Worst is IRCTC food chain. They charge more and if asked for food bill, do not supply . Complainig to IRCTC has no remedy as they do not bother to enquire. One gentleman has rightly written - the panrty car fellow replied " go and complaint- my boss keep Prabhu (Rly Min) in his pocket" .
Hey Prabhu I don't know How India will be a swach Bharat!
Thanks,
Alok Kumar Mukherjee

4/05/15
[protected]
It was the incident in which the irtc fails to gave proper information to consumer and consumer are goes in big problem through irtc mistake.

I had booked ticket in waiting for valsad to nizamudin on 2a class. They total are 8 tickets of waiting in which 3 are confirmed and 3 are in waiting list and 2 are canceled without any msg or notification. So that is the problem without any information we cannot able to book new tatkal ticket lack of information.
And then we goes to the train becoz we having tickets of waiting
Then railway tt also have no manners to talk with consumer they talk like a grand of the train. And they also give the bribery for travleling rs.11000 of two persons otherwise says whose pessenger having no ticket outside from the train on nexxt stop. Thosse passenger are senior citizen whnever any injury will make of them the irtc wwas responsible for all.

2. The cancellation of ticket their refund also cannot be refund.

Passeger name 1. Harjeet kaur, 2. Davinder singh;
Train no 12953 from valsad to nzm nizamuddin;
Aug kranti rajdhani


Thnkyu

I have filed tdr reason for tdr: train late more than three hours and passenger not traveled. By cancellation id [protected], pnr no [protected], dt. 24-jan-2016 17:39:29 hrs. But till date no action taken. Still there are status shown "cr registered" in my login id. Its already three months late. Please look into the meter and asked to railway zone for refund amount into my account. Refund amount rs 2590. Please make fast refund process in railway department

Dear sir
I am cancel my irctc ticket with reason train late more than three hours and passenger not travelled. And my train no./name: 14623/patalkot exp ticket pnr no [protected] and amount is 730 rs. And my tdr zone: northern railway (Nr) registration no:[protected] and my tdr cancellation id: [protected]
Please refund my payment in my account

Dear sir

I booked ticket by using irctc site while booking I forgot to change the gender 'Female' in place of 'Male'.

My PNR No.[protected] and Transaction id is [protected]

Now, I want to know the procedure of changing the gender asap.

Kindly inform me if it is possible or not and if possible then how.

Vasim Shaikh
Mo. [protected]
[protected]@gmail.com

Sir,

I cancelled my tickets from

Bangalore (Sbc) to chennai (Mas)

Train no: 12658
Pnr no: [protected]
Transaction id:[protected]
Date ofjjourney:6 may 2016
Date of booking:31 march 2016

Date of cancellation:28 april 2016
Cancellation id:[protected]

Refunded amount:140.0/-
Booked amount:282.9/-
Refunded date:28 april 2016
Cancellation amount should be:100/-
Actual refund amount should be:200/-

Chennai (Mas) to bangalore (Sbc)

Train no: 12657
Pnr no: [protected]
Transaction id:[protected]
Date of journey:9 may 2016
Date of booking:31 march 2016

Date of cancellation:26 april 2016
Cancellation id:[protected]

Refunded amount:140.0/-
Booked amount:282.9/-
Refunded date:28 april 2016
Cancellation amount should be:100/-
Actual refund amount should be:200/-

Kindly please look into it.

Thanking you

Booked a tour of bharat darshan (nzbd168) for a group of four with tour confirmation id: [protected] & [protected] for an amount of rs43, 160. But the tour was cancelled by irctc on 23/04/2016. But no refund has been done till date (7/05/2016). On query with the care no proper reply is being given even after 16days. As being senior citizen it is very difficult to cope up the irresponsible behavior of irctc . It is a harassment at this age. Please help at the earliest.

I have booked the ticket from coimbatore to chennai in tatkal through online.And my train ticket is in waiting status and not yet confirm.So I have canceled the train ticket.Still I have not received the money from IRCTC.Now they deducted 8.28 rupees without any notification.

06/05/2016 IRCTC NEW DELHI IN VISA POS ON 0205 8.28 Amount without any notification.

So, i want to know what type of deduction is this and why this is taken by me.

Total Cost of the ticket :437.9(including all charges)

Refund Amount :355.0

Dear sir/madam, i had booked a ticket from gkp to nna journey date 30april2016, but the train got late from more than 4 hours.I had filed the tdr on the same day at 30-april-2016 17:39:48 hrs.The status of tdr showing cr repudiate.I was waiting for the train but the train got late so much so i have filled the tdr little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: [protected] transaction id: [protected] date of journey: 30-april-2016 ticket amount: 2050.0 tdr filing date: 30-apr-2016 21:00:43 hrs tdr zone: north frontier railway (Nf) reason for tdr registration failed: invalid tdr timestmap : delay

This is regarding tdr case generated on 02/01/2016 for the "party partially confirmed/waitlisted and all passengers did not travel" for pnr number - [protected] with tdr generated reference number - [protected] even after continuous follow up refund is not processed. As per communication from customer care tdr case suppose to completed within 90 days of its filling. Also given calls several times to chief zonal officer which was received from customer care officer.
Unable to understand
1. What is the exact process for tdr refund..??
2. What is the upper time limit for completing tdr refund process...???
3. To whom we should contact in case of delay...???
4. Why so much follow up is required if all the processes are set.
Requesting you to please look into the matter and close. Expecting completion of process as its a very long pending.
Thank you,
Regards,
Suhas diwate