Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I booked a tatkal ticket from IRCTC on 19 feb 2016 for 20 feb 2016 (Journey date) from New delhi to Vapi.
Due to Jatt Reservation violence in haryana train got cancelled before 1 hour of departure time after preparing the reservation chart.

I got a sms from irctc that “Train Number 12472 has been cancelled due to unavoidable circumstances. Inconvenience caused to passengers is deeply regretted.”

After receiveing this sms, I called on 139 and they also confirmed me that train has been cancelled. I was waiting till 5 days (25th feb) to return back of fare (amount).

Again I called on 139 to return fare and they told me that please talk to irctc customer care service, they gave me a number [protected].

I called on this number on 26 feb 2016 and one of your executive told me that your money will be refunded by today (26/02/2016) itself. But I didn’t get any amount in my account.

Again I called on [protected] on 27 feb 2016 and executive told me that your money will not be refunded due to chart was prepared on the journey date and train cancellation information is not updated in my system.

I have sent a mail to IRCTC, They gave ma a ticket Number - 3199083. I also sent them screen shot of sms that i received.

PNR Number – [protected]
Irctc Transaction number - [protected]
Jouney Date - 20th Feb 2016
Bank transaction reference number - [protected]IG0BNCSUT0
Name – Ranjay Kumar singh
IRCTC Complaint ticket Number - 3199083

Thanks and Regards,
Ranjay Kumar Singh

Dear sir/madam,
I cancelled 2 of my ticket on 26-april-2016,
When i checked the refund status, it is displaying that amount has been refunded to bank on 30-april-2016, but when i checked with the bank it has not been debited yet.
I have attached the details below,

Ticket 1:
Transaction id : [protected]
Pnr no : [protected]
Train no./name:12673 / cheran express
Date of journey: :03-may-2016
Date of boarding::03-may-2016
Class:third ac (3a)
From:chennai central (Mas) to:coimbatore jn (Cbe) boarding:chennai central (Mas)
Resv upto:coimbatore jn (Cbe)
Quota: general (Gn) date of cancellation:26-apr-2016 13:36:24 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Ticket 2:
Transaction id:[protected]
Pnr no [protected]
Train no./name:12612 / mas garib rath
Date of journey:02-may-2016
Date of boarding:02-may-2016
Class:third ac (3a)
From:h nizamuddin (Nzm)
To:chennai central (Mas)
Boarding:h nizamuddin (Nzm)
Resv upto:chennai central (Mas)
Quota: general (Gn)
Date of cancellation:26-apr-2016 13:35:59 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Please notify as soon as possible.

Sir
I booked a ticket for my wife from kanpur centarl to ahmedabad by IRCTC website but i got waitlist ticket. it clearly written in Gazzette of India(extraordinary) Part II section III sub section I para 8 that after chart preparation if ticket not confirmed whole amount will be refunded. but after it all happen to me they are not giving my hard earned money back by showing some other ambiguous rules . are they above of Gazzette of India. So much ambiguty spreaded by IRCTC so no one without a legal education could understand . if a ordinary person harrased by these rules it is unbearable . please help me as they did not gave me a berth nor refund a single ruppee . it is purily injustice with every citizen of India. I seek justice . Please Help me

Dear Sir I Have booked a ticket from Bhopal To Godhra In the Name of Arwa ( Age 26 ( Female ), By Mistake a have select Male instead of Female.

please re correct Male to Female
PNR no: [protected]
Train No: 11464
Travel Date: 4th of May.

please make the above changes as we can not get another ticket.

awaiting your quick feedback

shabbir hussain

Now i am travelling to yesvantpur howra duranto exp when the train comes to bijyabada raily stn i purchase 2ltr cold water from irctc counter. The sales man will demand rs10 without container. When i saw the price rate 2ltr without container rs8 iam asking him for the chng. But he will say for electricity reason he take rs10. So plz take care of it.

My irctc account deactivated - please re-activate
Dear sir

My irctc account has been deactivated without any reason. I have called to irctc customer care they will not give valid reasons. I have been using it for over 4 years, all my details including the mobile number are furnished correctly. Please re-activate it..

Dhirendra bahadur singh

E-mail: [protected]@gmail.com
Irctc user id: mineshpj
Cell# [protected]

IRCTC team are taking Rs. 20 for 1L water bottle, however MRP is Rs. 15/-.
They dame care to passengers !

Dear Sir/Madam,
I Cancelled my ticket on 22-April-2016,
When I checked the refund status, it is displaying that amount has been refunded to bank, but it has not been debited yet,
I have attached the details below,

Transaction ID : [protected]
PNR No : [protected]
Train No./Name:18520 / LTT VSKP EXP
Date of Journey: 13-May-2016
Date Of Boarding:13-May-2016
Class: SL
From: Pune Jn (PUNE) To: Vijayawada (BZA)
Boarding: Pune Jn (PUNE)
Resv Upto: Vijayawada (BZA)
Quota: General (GN)
Date of Cancellation:22-Apr-2016 17:21:44 HRS
Ticket Type: E-ticket
Cancellation ID:[protected]

Transaction ID
1[protected]- Rs-5555.8 -Date of Booking: 19-Apr-2016
2[protected]- Rs-3965.8- Date of Booking: 19-Apr-2016
3[protected]-Rs-8385.8- Date of Booking: 19-Apr-2016

THIS 3 TNX IS FAIL,
THIS 3 TNX AMOUNT IS NOT REFUND MY ACCAUNT

MY BANK DETAILS-
Bank Name-STATE BANK OF INDIA(S B I)
BRANCH NAME-SWARUPNAGAR
IFSC CODE-03928
VISA CARD NO-[protected]
NAME -ASHIKUJJAMAN SARDAR
Account Number [protected]
THIS 3 FAIL TNX AMOUNT IS NOT CREDIT IN MY ACCOUNT
PLZ HELP ME TO GET MY REFUND
I COMPLENE TO IRCTC BUT THEY ARE NOT HELP

Yself Suyash Kumar Dubey is a gazetted officer in govt of NCT of DELHI. I have booked a AC 3 TIER ticket at irctc THROUGH MY ID lucky8300 fordelhi from gorakhpur jn in train no12565, train name -bihar sampark kranti exp, pnr no-[protected], journey date -20 april 2016 on[protected] at about 6 pm through my irctc id lucky8300.the status of the ticket was RL/WL 15. the said train arrival time in delhi was at about 6 am on 21 april 2016 on which date i had to join my duty after casual leave at about 10 am at karkardooma court complex, prosecution branch.i was determind if My ticket gets confirm in the said train, i receive a confirmation sms by irctc on my mobile no [protected] as i was used to but before 4 hours of departure time of the train from gorakhpur and after chart preparation i didnt receive any sms or mail thats why i thought that my ticket had not been confirmed.after that i was confirmed that i will receive my deducted ticket amount from irctc. on which i travelled for delhi at about 800 km by bus and reached delhi at about 11 am and i had to take 1/2 CL ON 21 APRIL 2016. WHEN I checked my irctc account i found that my said ticked had been confirmed but the confirmation sms was not sent to me by irctc thats why i bore physical, mental harrasment and also reached late on my duty due to which i took 1/2 days CL AND LOSS OF ABOVE 1150 RUPEES. KINDLY refund my said ticket amount of RS 1130+45.8 IRCTC CHARGES+10 SBI CHARGES=1185 RUPEES Sending of confirmatiom sms is the duty and responsibility of IRCTC WHICH WAS NOT sent to me. kindly refund my ticket amount otherwise i will take legal action against irctc in consumer forum. i can provide the details of bus ticket of 20 april 2016 and my 1/2 day CL application moved in my oofice and received thereto.

Sir, i have 4 waiting tickets which i had cancelled on 16-april-2016 since i had not got it confirmed after the chart prepared and i had not got the refund of these ticket but the message had came that you will get money after cutting the cancel charges but had not got money yet

1)pnr [protected]
2)pnr [protected]
3)pnr [protected]
4)pnr [protected]

We are travelling by train no. 12259 sealdah duronto on 28/4/2016. Our pnr ni.[protected] coach no.A1 seats no.7, 8, 9, 10 and 13. Train arrived New Delhi station at 29/4/2016 around 1410 hrs. Lunch was not provided by the catering persons when we approached he ran away from our coach which is responsibility of irctc if train arrives late. Kindly look after this matter.

have an account in irctc.Co.In (User name is ramanisha)Unfortunately, i forgot my password. I am trying to reset my password and your site ask the email verification password and mobile([protected])verification password. I already got the mobile verification password by an sms. But, i can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com)Purgently or suggest another way to reset my account.

Dear sir/madam,

I have filed tdr on internet against pnr no. [protected], transaction i.D- [protected] on 18-nov-2015. Tdr status is shown as “cr registered “against irctc reference no for this is: [protected]. Despite a lapse of over 6 months the refund has not been credited into my bank account. Such delays must be checked personally by the ccm/refund or concerned zonal railways, and take remedial measures to avoid such delay in future. The refund amount please be credited into my bank account without further delay.

Regards
Niraj thakur
Mobile - +91-[protected]
Email - [protected]@yahoo.Co.In

I have a regular, conscientious, law-abiding user of irctc services for the past 12-14 years or more. Suddenly, about 2 weeks back, my user id was blocked. On checking up with the customer care, i was informed that it was due to "fraudulent activity" that i was supposed to have committed. They suggested that i create a new user id with a new cell number and new email id. I repeatedly called them several times over the past 2 weeks, and sent several mails indicating my inability to procure a new cell number just for the sake of creating a new log-in id. The responses, each time, was pathetic. The call centre executives neither could communicate properly in english, nor were they bothered to give a proper reply. Some of my complaint ticket nos. Are 3240529, 3241284, 3241174, 3246683, 3249610, 3249720, 3261040.
I look forward to a quick resolution to my problem

Sir,
I have been using IRCTC service to book train tickets since from 2008.
I book train tickets for my family only and not even for friends.
I hardly book 15 to 20 tickets per year.

Recently my user id got blocked and I have written many mails to them, but no response. After 7 days, I called customer care. First day one executive told me that I did not fill my profile and hence it was disabled. He asked me to wait for 24 hours. But, after 2 days also it was not enabled and hence I called them again. Second time, one executive gave me the reason that, I have misused the service. I did not have any answer. Now, I can not book any tickets. If I have misused, well, I appreciate them. But, how they can tell me that I have misused. They did not even tell me which way I have misused? kindly help me.

Sir, my verification code is not recieved. My mobile number is [protected] and my emai address is [protected]@gmail.com. I ve filled the complete irctc registration form and it was accepted by irctc also

Hi,
I was travelling to jaipur from delhi via double decker train on 17th april but the train was cancelled from indian railways after 6 hours delay due to some work going on tracks.I contacted irctc customer care and they said firstly they are not aware about any train cancellation and in case if it is done they will refund the amount within 7 days.Now it has been more than 7 days and there is no update as to when the amount will be refunded back to customers.This cancellation news was also been published in news paper but seems like irctc is not bothered about the refund.I am attaching the newspaper screenshot so that you are aware about the same.I have booked my ticket via mobikwik but even they are not replying on the same case as to why till now my money has not been refunded in my account.

Hi

I have been using irctc same login from last 10 years and this month I have booked 5-6 tickets for my family relatives and after that I tried to login online though irctc it says user is disabled. How can you disable account for booking tickets what's is fraud in this. My account and I booked tickets .

I have called customer care more than 20 times and worst ever as irctc.

I have emailed they are saying create new profile, what should I create a new profile when there is no mistake from my side . I have few tickets booked and next week is travel how should I get the details of the tickets I booked using this account.

When I tried to login from website it says user disabled and if I login from mobile app its working. What kind of the system the irctc is using. IRCTC is doing fraud here not from my account .

Hope you understand my frustration and enable my account I have travel coming week.

I booked an e- ticket through IRCTC of train shm- tvc vivek express for 26.04.2016 for journey from shalimar to Tirupur . The passenger is of 79 years of age. The ticket booked is of 2A but the seat alloted to me is A1, 46 that is Upper seat .
How can i super senior citizen step up and seat on upper seat..Is this way right..
And the lower seats are in RAC ..there is no way out to adjust with the lower seat passengers also.. This is not Right at all..
I await for an strict and positive Action against Indian Railways
I would plead some top officials to take serious actions against INDIAN RAILWAY not because I faced lot of inconvience, but to better the system.

PASSENGER NAME- SANTHA DEVI

PNR- [protected]

AGE- 79

TRAIN NAME- 22642 SHM TVC SF EXP

I hope to get a positive response against this.