Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Team, I’m a frequent user of IRCTC and most of the time I get tickets via IRCTC portal; however; couple of recent transactions are too scary that; going forward to even think about your portal is not possible. Recently, I’ve cancelled three tickets( Rs# 7010), (please find below PNR number and transaction info) none of these money ever credited back to my HDFC credit card account (XXXX-XXXX-XXXX-3372), however status shows as REFUNDED. My humble request to you, kindly check with your payment gateway or back office, which account they have credited the amount, since HDFC credit card department was unable to trace the transactions information.( HDFC Bank inquiry Ref#[protected] & [protected]) I’m also opting for consumer court for the same, hope the issue will resolve soon, looks like there is a biggest ever cheating/racket happening, and which will worsen both of your brand value. PNR: [protected] Transaction Id: [protected] Payment Status: PAYMENT_DONE Refund Amount:1740 Refund Date:29-Oct-2015 Status: REFUNDED Bank: Visa/Master Card(Powered By HDFC BANK) PNR: [protected] Transaction Id: [protected] Payment Status: PAYMENT_DONE Refund Amount:2740 Refund Date:29-Oct-2015 Status: REFUNDED Bank: Visa/Master Card(Powered By HDFC BANK) PNR: [protected] Transaction Id: [protected] Payment Status: PAYMENT_DONE Refund Amount:2530 Refund Date:18-Dec-2015 Status: REFUNDED Bank: Visa/Master Card(Powered By HDFC BANK) Attached is my credit card statement, which clearly shows, money never got credited back to my account!!! Regards, Ashutosh

Dear sir/madam.. I was booking my train ticket from my
irctc account but unfortunately it was unsuccessful
transaction.I could not book my ticket but amount was
deducted from my account.Below are the details.. Thank
you for using your SBI Debit Card 459XXX4687 for a
purchase worth Rs 1344.35 on POS 2002 at IRCTC txn#
[protected]. And it was scheduled at 22:13 pm on
January 1, 2016.So till now I did not receive my deducted
amount. So please refund my amount...

Hi,

May i know the reason why refund amount of 410 rs only.

I got mail from irctc ([protected]@irctc.Co.In) like below.. — dear customer,

We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully. The refund amount of rs. 410 will be refunded back to your respective account shortly. — when i book the ticket oct-14, 2015, 470 rs money deducted in my account, but ticket is not confirmed doj:[protected],
So ticket cancelled successfully. So i should get whole money, mean 470 rs amount.

Why 410 rs amount will be refunded?, what about 60rs amount.
Even ticket not confirmed, still money deducting, why should i book ticket early.
If ticket not confirmed, i should get whole money, i[censored]ser cancels the tickets, some railyway service charges can deducts as per irctc policy.

Here no ticket confirmed, and not cancelled by customer, why i am loosing 60rs amount.


I want my whole money back, because ticket is not confirmed and cancelled automatically if no seats available by irctc admin.
Here i am not cancelled ticket, and ticket is not confirmed, why money is deducted.


Thanks, — naresh

I have booked a ticket through IRCTC and the train was cancelled. They suppose to return the money but its been more than 1month they are not returning the money. Below the train details. Train No./Name: 15120/MUV RMM EXP PNR No [protected] Date of Journey: 23-Nov-2015 Date of Booking: 21-Nov-2015 From: ALLAHABAD JN (ALD) To: CHENNAI EGMORE (MS) Boarding: ALLAHABAD JN (ALD) Resv Upto: CHENNAI EGMORE (MS) Quota: TATKAL (CK) Class: SECOND AC (2A) Ticket Amount:3245.0 Ticket Type:E-ticket Name KRITIKA MITRA Reason For TDR: Train Cancelled TDR Filing Date: 24-Nov-2015 18:00:00 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Registration No:[protected] MY train cancelled on 23Nov. Its 6th December till yet they haven't returned my Money.

Dear Sir, I booked a ticket from Hubli to Bangalore on 26th DeC 2015 for the journey on 01st Jan 2016. PNR Number is [protected]. Train number is 16590. It was a wait listed ticket and didn't get confirmed. When IRCTC refunded the money there was deduction of Rs.120/- ( single ticket for 2 passengers). My complaint is that when wait listed is not confirmed why there has to be deduction ? I wanted to travel but Railways couldn't provide me the birth. Thus when I am not at fault why this deduction ? Full refund has to be given for such cases where Ticket is not confirmed. In fact Customer is going through inconvenience of making arrangement for the alternate mode of transportion. Kindly look into the same and resolve. Regards Sudheendra Jahagirdar jahagirdar.[protected]@gmail.com

Had my reservation in Train# 11104/BDTS JHANSI EXP ) dated 24-Dec-2014 from BDTS To Ratlam . But the train was 9 hours late & i filed a TDR with category" train late more than 3 hours" But i Have not received refund yet. Inspite of my mails & regular follow. We are not getting reply & not even irctc is taking necessary action. Same had happened earlier also but this can't happen every time. I need my money back. Other details are: nsaction ID: [protected] Train No./ Name: 11104/BDTS JHANSI EXP PNR Number: [protected] Date of Journey: 24-Dec-2014 Date Of Boarding: 24-Dec-2014 Date of Booking: 23-Dec-2014 From: BANDRA TERMINUS (BDTS) To: RATLAM JN (RTM) Boarding At: BANDRA TERMINUS (BDTS) Resv Upto: RATLAM JN (RTM) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Ticket Amount: 900.0 Ticket Type: E-Ticket

I am not able to update my profile. The specific areas are PIN CODE, STATE, CITY options. Please help me to update my profile.

Sir, I am sksingh made reservation in train no 12869 and 22894 in the month of November. But i have cancelled my tickets in month of December before train departure.But after 14 days till now cancelled tickets amound not refunded in my account.Plz send my refund amount in my account immediately with interest. My tickets details are: 1: pnr no [protected] nk to tata Cancelled id [protected] 2: pnr no:[protected] nk to tata Cancelled id [protected] 3:pnr no [protected] nk to tata cancelled id [protected] 4: pnr [protected] tata to snsi Canceller id [protected] 5: pnr no[protected] nk to tata Cancelled id [protected]

Sir i was travelling in NANDANKANAN PURI EXPRESS from delhi to bhubaneswar on date 4-1-2016 to 5-1-2016. My bag has been stolen in between the kanpur junction and kharagpur, west bengal. Or sir there is one more possibility that anyone has taken that bag mistakenly. So if he has submit that bag then plz. inform me... Or sir plz. share the contact information of those passengers who had seat no. 11, 12, 13, 14, 15, 16 My booking details :- Coach no.- S11 Seat no. - 14 (upper birth) Train no. - 12816 PNR No. - [protected]

Dear Sir / Madam Right now i am travelling in Rajadhani train 12432 toward I don't get any welcome drink and other items included in Rajadhani class menu And vegitable meals suppled on lunch with ruined vegitable curry (samabar) Cabin and bathrooms are uncleaned food supplied in trains are not upgrade accocording to the set charges bathroom and cabin not properly cleaned timely passenger name Renjith SS pnr number [protected]

I cancelled 2 tickets - one was a ticket for second seating and the other was for 2nd Sleeper. IRCTC deducted charges of Rs. 60 and Rs.120 instead of Rs, 30 in each case. The canellation IDs are [protected] (PNR [protected]; Date of Journey 2nd Jan 2016; Cancellateion Date 31st Dec) and [protected] (PNR [protected] Date of Journey 7th Jan 2016; Cancellateion Date 31st Dec).

I traveled with my 70 year old grandmother in the train 16860 on 03/01/2015. It was a Tatkal booking.PNR: [protected]. We were allotted the seats S9 9, S9 12. We traveled from Kodumudi (KMD) to Chennai Egmore (MS). We boarded the train around 7.30 PM in KMD station but the actual arrival time is 6.45 PM. As soon as we entered the train, we do not have space to even stand in our compartment. Around 12 people were sitting in the compartment where our seats were allocated. After a very long conversation, we got seats to sit among those 12 people. Except 2 in that 12 member crowd, other 10 members were not a perfect ticket holders. The hold an open ticket to Trichi(TPJ) either from Coimbatore (CBE JN) or Erode (ED). I was waiting for the TTR to come to make our berth free so that my grandmother can rest for some time. But that did not happen till we crossed Karur (KRR) around 8.30 PM. There was a fight between a couple who had confirmed berths and the open ticket holders in Karur Junction for more than 15 minutes where a lady (she was with her family of around 6 members. She do not hold a confirmed ticket) mentioned she is a Railway Employee she can do what ever she wish and some indecent words and threatened the couple. The worst conversations happened. I wondered whether we have any RPF or TTR allocated to this train! None came. Is there any point in Indian law stated like, Police and TTR should help only Government employees? If so, please mention in the response to this complaint. Finally a SQUAD came after crossing Karur. He was just verifying whether all the passengers had tickets. That's it. It was like an unreserved coach. He came with an RPF for his safety I guess. When I enquired him why many people who do not have a confirmed ticket, travel in reserved coaches and we, the people who have confirmed tickets are not even able to sit properly. The response from the SQUAD was amazing. He mentioned like, this is the first time he is seeing an issue like this. Also, the train is intended for sitting till Trichi (TPJ) and only after Trichi(TPJ) it is a sleeper. Even if it is intended for sitting, is that allowed for people who take open tickets? Also the squad mentioned like passengers should solve their own problem like issues in seats and all, they should not depend on TTR/SQUAD or RPF. I am confused then whats the role of TTR/SQUAD or RPF. Just a free journey in AC coaches? - There is an exception for this. There are many TTR / RPF who are perfect in their work. Finally we reached Trichi(TPJ) around 10 PM and all those who owned an open ticket reached their destination. And the people who had confirmed berths just got to sleep. Now TTR came after 10.30 PM. I do not remember the actual time when he came. He checked the details and left. My questions: 1. If there is no sleeper facility available till Trichi (TPJ), why Indian Railways allows Tatkal tickets/confirmed berth tickets from the stations before Trichi (TPJ) station? I was able to book Tatkal tickets from KMD to MS. I wonder why they allow the open ticket holders in the sleeper coach even if the berths are booked in that particular coach. Is it a new way of making money to the Government or to the TTR? Its completely cheating the public who try very hard to book a confirmed berth in any train in Tatkal. 2. I boarded the train around 7.30 PM and TTR came around 10.30PM. So it that like anyone can travel in those coaches till Trichi (TPJ). This is not happening for the first time. I travel often in the same train. TTR will always come after Trichi (TPJ). If it is the case, why should I spend my money for Tatkal booking from my own place. I can book from Trichi (TPJ) to Chennai Egmore (MS) and till Trichi (TPJ) I can have an open ticket and travel? Can Southern Railways accept this? I am not the only victim of this situation. There are around 216 passengers in the 3 coaches S8, S9 and S10. Will we be getting any solution for this issue or will it be only in mails? Expecting your faster valuable response with a permanent solution for this. Thank You!

I recently booked a ticket for a train from Yesvantpur to Bikaner(Train no: 16587) and wanted to board from Pune. The tatkal system is so stringent that you cannot miss a single second; to my bad when the window opened at 10am on 2nd Jan 2016 for the train which will arrive Pune 5:00am on 4th Jan 2016 and start from Yesvantpur on 3rd Jan 2016 5:00am. I missed to change the boarding from Yesvantpur to Pune. I tried all possible options to visit the Pune station the e-center officer(mostly closed on Saturday) Requesting the chief of railway/Tickets in Pune nothing worked as the timelines to change any boarding is 24hrs in advance before the train moves. I even tried sending one of my friend to Yesvantpur station and talk with the Ticket incharge but no one accepted our request. The catch is if i book a ticket on 2nd Jan 2016 at 10am. practically i will never have 24hrs in hand even before or after my booking of tatkal ticket. There is no medium to handle this practical scenario and all IRCTC policies comes to stand still. I had a loss of Rs.7500 in this event which i can manage but kindly think of people who have major issues and loss of this huge amount.

My transaction id is [protected].I booked a takaal ticket but the booking failed still from my account number Rs.472 is debited. please refund the amount ASAP.

Hello, I had booked a e-ticket vide PNR Number [protected] and the train was delayed by around 6-8 hours. I immediately files a TDR and as per rules I should get 100% refund when train is delayed by more than 3 hours. However, I was only granted 50% refund. I see many many people are facing same issue. This amounts to gross cheating by Indian Railways. Request authorities to look into this. It seems like a large scale fraud happening in the Railways. The rule clearly states this: "In case train is running late more than 3 hrs and Passenger has not travelled- full fare will be refunded" PNR Number [protected] TDR Reference No for this is :[protected] Pls help. It's our hard earned money.

Sir/Ma'am, I booked Bareilly express, but it was in waiting list even after preparation of the chart. The status is still showing waiting list and has not been cancelled automatically. Please resolve the issue and kindly refund the amount. I also request you to receive the phone calls on customer care number to make this facility meaningful and worthwhile. Transaction ID: [protected] PNR No [protected] Train No./Name: 14322 / BAREILLY EXPRESS Date of Journey: 03-Jan-2016 Date Of Boarding: 03-Jan-2016 Class: THIRD AC (3A) From: JAIPUR (JP) To: PALAM (PM) Boarding: JAIPUR (JP) Resv Upto: PALAM (PM) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 PURVI DAGA 24 Female NO CHOICE RLWL Payment Details Payment Option:ICICI Bank Ticket Charge:490.0 Service Charge:45.8 Total:535.8 Close Thanks and Regards Purvi Daga

I cancelled a ticket with following details, PNR:[protected], TRAIN:11042, DOJ:24-12-15, SL, MAS-PUNE, Dep:11:55, DEEPANK RANKA, CKWL 32, Fare:625, SC:22.9+PG CHGS It has been 10 days and still I havent recieved the refund of INR 565 in my bank account. My email is deepank.[protected]@gmail.com. Kindly revert back to me on this mail and refund my amount asap. Regards Deepank Ranka [protected]

I have missed my train with confirmed ticket ( PNR no. [protected]) for which I had filed a TDR with option 'Passenger not travelled'. I got an email stating that claim is reject and refund not possible. I further, explained that I have missed my train as the connecting train(PNR no.[protected]) was late. Hence, ' Passenger not travelled' . As the connecting train got missed and passenger could not travel with not fault of his and entirely dur to delay in connecting train that is due to railways itself. My claim for refund is genuine and my TDR against must be accepted.

Dear sir i had cancled my ticket of transaction id [protected] of train no 12906 but i didnt get refund yet plzz credit it to my transaction acount.

Dear sir, i have tried to book two ticket in sleeper class to chennai in tatkal quota but i didnot get confirm ticket so ticket is not booked but the money is deducted on 23 dec 2015. That amount is not refunded till today 2nd janaury 2016. Irctc says they refund money with in 3-4 working days. you have to show it that india is in digital age. My transaction no is .. [protected] date of transaction is 23 dec 2015