Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 350

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
neha1008
from Delhi, Delhi
Report
Copy

Delay in trains

Address:New Delhi, Delhi, 110002
Website:irctc.co.in

This case is against train Duranto Express from Allahabad to Delhi on 8th Dec. The train which is non stop train became a passenger train and was late by nearly 7 hours, reason which irctc says is fog, but there was no fog. Train reached Aligarh around 9:30am and it took 4 hours to reach Delhi, because of which we missed our office and had to go for salary deduction. We seriously don't understand how can such super-fast trains be delayed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
moulali1947
from Nellore, Andhra Pradesh
Report
Copy

Money refund

Address:500010

I have cancelled the ticket due the passenger not travelling & filed a TDR it's almost a couple of months till now the status is CR registered .when will the money will be refunded...?...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shlsid
from Mumbai, Maharashtra
Report
Copy

No cancellation and no return of ticket

Website:www.irctc.co.in

PNR no. - [protected] I booked a tatkal ticket in A/C 2 tier from IRCTC website The scheduled arrival of train was 21:00 hrs on[protected] But the train arrived 6hrs late So i decided to cancel my trip In the morning i cancelled the ticket But i did not get the refund After some days i went to a nearby station to ask about cancelling and refund but the person answered that i should cancelled it in the night itself Now the thing how...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Bangalore, Karnataka, 560029
Website:www.irctc.co.in

Today Dec9th, I tried to book ticket for Dec24th of 2015 from SBC to BZA. I found a train "VSK SUVIDHA" with status for SL as "GNWL 39/WL25, Book Now". After completing all transaction details and payment it returns are 'No seats available'. On my enquiry to customer care, they informed as not to try again as ticket will not be booked. The amount will be returned after three days. This is annoying to allow booking and after payment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
ptiwari1967
from Kolkata, West Bengal
Report
Copy

TDR Status shows CR registered but refund not received

Address:Kolkata, West Bengal, 700001

On 2nd of June 2015 I have file a TDR against PNR No. [protected] & PNR No. [protected] having cancellation id [protected] & [protected] respectively, due to diversion of train. But till date I have not received the cancellation refund. The TDR transanction only show CR registered. Please let me know what I can do further to get the refund please drop mail to [protected]@yahoo.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anupamnhrc
from Delhi, Delhi
Report
Copy

Regarding non refunding my TDR Claim.

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

Dear Sir, I have booked a ticket through irctc website on 22^nd July, 2015 bearing PNR No. [protected] for availing journey on 14^th August, 2015 from Anand Vihar TRM to Tundla Junction. But that day, the train was late more than three hours so I had not performed journey by train and I have filed TDR on 14 August, 2015 to refund the ticket amount. But after completion of three months the said amount has not credited in my account. During...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Samuvel Chellathurai
from Kandukur, Telangana
Report
Copy

Irctc howrah mail chennai to ongole

Address:600062

Yesterday 07/12/2015 11:45 I am traveled HOWRAH MAIL express from Chennai to ongole on S5, since my travel was planned emergency and the current ticket counters were closed I took s5 and thought to adjust with ttr. The VTS Number of open ticket I got is COLQBF25PQ. When im entered in the train all compartments including all sleeper classes filled with north Indian. I see they also took open ticket to travel. the compartments looked worst...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amit Singh Shrinet
from Lucknow, Uttar Pradesh
Report
Copy

No refund since last 6 months where train was cancelled

Address:Gorakhpur, Uttar Pradesh, 273012
Website:IRCTC.CO.IN

Date: 18th June, 2015 (train was cancelled) PNR: [protected] Train Number: 12511 Passenger 1: Sanjay Singh Passenger 2: Anjali Singh Class: 2A Hi Team, I'm trying to follow up from 6 months and nothing is happening on refund part. It's been a real pain to take continuous follow ups where no-one is working on it. Just because IRCTC fall in government controls & employees are holded by govt so they're this lazy its better be handed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi, 110092
Website:www.irctc.co.in

I did not get the point of deduction on those tickets which are not getting confirmed (Waiting list tickets), If Railway is not capable to provide the facility to passengers, its railway fault not passenger fault, they should not deduct any amount for waiting list tickets, whole amount should be refunded. Passenger is suffering from both ends, he is not getting railway service and on the hand we missed important scheduled works and some...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prathamesh Sakarkar
from Mumbai, Maharashtra
Report
Copy

TDR Processing

Address:400708
Website:Reverse Payment of Cancelled Ticket

Hi, I have logged TDR for the two tickets, but there is not refund initiated yet. Please find details below, 1.Cancellation ID: [protected] Status: CR Registered 2.Cancellation ID: [protected] Status: CR Registered Can anyone please look into this? I have logged a TDR on 08-Oct-2015 there is not update on it yet. Thanks, Prathamesh Sakarkar...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:422008
Website:IRCTC.CO.IN

I have booked my tatkal ticket through irctc from kalyan to nashik at 7:10 . When i entered to board my place i was shocked by seeing that the entire train was occupied by some political people. Myself and my wife were thrown off from our place. I pulled the emergency chain at 7:40, but no police or tc has approached to our compartment. All the people who were present over there simply shouting at us. I was hurt entirely. I never had such...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rahul 001
from New Delhi, Delhi
Report
Copy

Cancel ticket amount not refunded even after 2 month

Address:New Delhi, Delhi, 110059

I book tatkal ticket for 25 oct in magadh express but did not travelled due to train was running late more than three hours. I filled TDR same day and still waiting for my money to return. TDR Details as below Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 25-Oct-2015 21:29:03 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gauravrungta88
from Surat, Gujarat
Report
Copy

Refund not received for the TDR filed

Address:500029
Website:www.irctc.co.in

Cancellation ID: [protected] Date Of Boarding: 13-Nov-2015 TDR Filing Date: 12-Nov-2015 20:51:36 HRS PNR No [protected] Ticket Amount:1740.0 I have filed the TDR for the above transaction and have not received the refund as yet. The refund status displayed is TDR Status: CR Repudiate. Kindly refund the ticket cost ASAP....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nandhakumar Mohan
Report
Copy

I need to know some clarification

Address:601204
Website:www.irctc. com

As chennai received heavy rainfall, our house surrounded by flood, i have booked 2 tickets from chennai egmore to thiruvarur on 05/12/2015, in karaikal express. I have cancelled the train ticket on 03/12/2015. Because i cannot travel, since my house is flooded, after that i heard the news that train was cancelled, what refund amount i will get? First it was stated 180 rs as refund amount . But now train was cancelled. So would i get full...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ramesh Ch.
from Dharmanagar, Tripura
Report
Copy

Erratic allotment of Berths

PNR No. [protected]. I booked a ticket online for me and my wife on 03.12.2015 by Konark Express in 3rd AC for journey on 03.02.2016 from Bhubaneswar to Secunderabad. The status showed 115 berths available. I opted for Side Lower and Side Upper berths. Given the no. of vacancies, I was very sure of getting the opted berths. But to my utter surprise I am allotted with berths 2 and 50, both middle berths. Is it not bizarre to get 2 and 50 when...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
parswati
from KOLKATA, West Bengal
Report
Copy

TDR filed but status is CR Repudiate

Address:Kolkata, West Bengal, 700006

Dear Sir/Madam, I have booked 3 tickets from locknow to howrah on 13tn nov, 2015. Out of which, only 2 tickets got confirmed. One is in waiting list. out of those three tickets, only two passengers had travelled. we had cancelled one ticket and applied TDR. So, we need TDR amount for that one ticket. But it status shows CR Repudiate My TDR details are: Transaction ID: [protected] PNR No: [protected] Train No./Name:...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Doki rama prasada
from Bengaluru, Karnataka
Report
Copy

While booking ticket money is deducted but ticket was not booked

Address:Bangalore, Karnataka, 560037
Website:www.irctc.co.in

While booking ticket money is deducted but ticket was not booked.I was booked the ticket by using sbi net banking and the money of amount 622.90 was deducted from my account having ref No-IGOBBVNJL4. Please help me towards getting my refund ... Thank u ......
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Er Pankaj
from Mumbai, Maharashtra
Report
Copy

Refund has not come.

Address:Mumbai City, Maharashtra, 400070

I have filed a TDR but still my Refunds has not come please do the needful at earliest. Reason For TDR: Passenger Not Travelled. TDR Filing Date: 29-Jul-2015 18:28:49 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: WESTERN RAILWAY (WR) Registration No:[protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
nareshsharma1234
from Mumbai, Maharashtra
Report
Copy

Why Tatkal Waitlisted tickets are allowed through online Irctc booking

Address:Ahmedabad, Gujarat, 382350
Website:www.irctc.co.in

Unfair Practice.IRCTC website. My complaint is, Why do you allow Tatkal Waitlisted Tickets by IRCTC online booking. Why should passenger suffer loss, even if he has not got Confirmed ticket. Today I was planning to book Sleeper Tatkal ticket for train no.12655 Ahm Chennai Navjeevan exp from Ahmedabad to Bhusawal. At sharp 11am, on Irctc website's Tatkal qouta I had seen 123 seats available, I started online booking procedure, website took...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Malarvizhi Kandasamy
from Bengaluru, Karnataka
Report
Copy

People occupying reserved compartments

Address:Bangalore, Karnataka, 560043

Sir, On Sunday evening, I tried to board the lalbagh express at Perambur station, Chennai with my 2 small kids. That sunday was close to diwali holidays. Since my compartment S10 was near the unreserved compartment, the compartment was fully occupied with unreserved people. With much difficulty, I boarded the train with my 2 yr kid in hand and a luggage but my purse was stolen within minutes in that heavy rush. Now, I am left with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy