Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I tried to book tatkal tkt on 23/12/15 exactly at 10:AM from AMD to Haveri (2A) travelling on 24/12/15. But from starting itself availability was showing REGRET. How is this possible as Tatkal booking for AC coach start at 10 AM? All tickets sold before ticket booking opened?

I tried to book a tatkal ticket on 23'rd Dec 2015 at 10.02 AM. In first log in itself I was denied booking with a statement the "Only 2 tatkal tickets can be booked with One IP Address". I had not even tried for any ticked before this attempt. Still I received the message. This way I can never book a tatkal ticket.

Dear Sir, dated:23/12/2015 It is very very hard to get tatkal tickets on IRCTC booking over internet for general public unless we fetch suitable agents doing fraudulent booking of which most of them get success in confirmation of passenger reservation under the ministry of railways. These agents take double the charges of fare of railway berth or even more by making some miracle of confirmation of seats/berths of which most of the passengers face a tremendous harassment or even leads to cheating of the money given to them for the purpose of reservation. Recently on (6/10/2015) we had been to Bangalore for the purpose of treatment at National Institute of Mental Health & Neuro Science (NIMHANS, Bangalore) and had been cheated an amount of Rs, 7000/= against the passenger reservation on Duronto Express in sleeper class by the agent named “Alif Tours and Travels” #44/4, 1st Main Road, Arekempanahalli, Opp. 10th Cross, Someshwara Nagar, Bangalore 560027. Phone: [protected], name: Sk Jamal. Details of passenger are given below. Passenger name Age/sex From To Class 1. Begam Lailan Nehar 70/Female Yeswantpur(YPR) Howrah(HWH) SL/sleeper 2. Basira khatun 59/Female - Do - -Do - SL/sleeper 3. Asmana Khatun 24/Female - Do- - Do- SL/sleeper 4. S N Khan 42/Male -Do- -Do- SL/Sleeper The above said agent has given a simple money receipt ref, Bill no. 064 dated 16/10/2015 and promised confirmed tatkal tickets on 18/10/2015 for the journey on 19/10/2015. (Xerox attached). He gave me tickets on PQWL quota in two PNR,[protected] &[protected] from Yeswantpur to Cuttack and Cuttack to Howrah (Xerox attached). But I refused to take those tickets since I was having patient and has not paid him for waiting list reservation. Fortunately he took the tickets and returned for cancellation. I reminded him for the confirmation of berths on Duronto Express. Finally he made another ticket PNR, [protected] dated, 18/10/2015 which was still on waiting list and the ticket was not made under tatkal quota for the journey on 20/10/2015. (Xerox attached). Now I wanted the money back and refused to take the ticket and asked him to cancel again. He denied to refund and harassed me severely and closed corresponding with me. This concerned person name is JAMAL and I landed with loss of whole amount of money (Rs, 7000/=. Seven thousand only)of which he didn’t refund a single rupee till date. I found myself cheated. Respected sir, is there any ways to stop this corruption on tatkal reservation or will the Ministry of Railways take any responsibility for any recovery of the amount those doing business in the name of Railway Reservation. Unwantedly I was in the grasp of these trout’s still having an account on IRCTC where I failed to book tickets in minutes on tatkal reservation quota on 14th and 15 th October. Here I cannot attach the necessary proofs of document which I have in PDF format in support of the above statement. I had also made this complaint to the Directorate of Public Grievance, Govt. of India, Reference No. DPG/R/2015/53036 dated, 30/10/2015 and expect the administrative authorities to interfere in this matter and respective department of railways to take necessary steps and action against the grown mushrooms of these trout that frequently cheat and harass people and refund my loss in this event. Thanking you with regards. Yours faithfully S N Khan Md Shah Nawaz Khan Ph: [protected], [protected]

Hi Sir, The ticket ID generated is [IRCTC #2501212].Though I have followed it up, I have not received any response for my mail. Please help me in this regard. I have booked a ticket from TPTY to KJM and I was supposed to travel by 2835 (HTE to YPR) However the train got cancelled in that route. I was supposed to receive the refund however did not receive it till now. Could you please process at the earliest .Please find below the details furnished. Transaction ID: [protected] PNR No [protected] Train No./Name: 12835 / Â HTE YPR EXPRESS Date of Journey: 16-Nov-2015 Date Of Boarding: 16-Nov-2015 Class: THIRD AC (3A) From: TIRUPATI (TPTY) To: KRISHNARAJAPURM (KJM) Boarding: TIRUPATI (TPTY) Resv Upto: KRISHNARAJAPURM (KJM) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 s Ravi kumar 35 Male SIDE LOWER RLWL 2 S Sri satya 28 Female SIDE UPPER RLWL Children Below 5 Years SL No. Name Age Gender 1 S Krishna Satvi 4 Female 2 Dheemanth krishn 0 Male Payment Details Payment Option:Visa/Master Card(Powered By HDFC BANK) Ticket Charge:1230.0 Service Charge:45.6 Total:1275.6 Thanks in advance, Regards, Ravi.

Dear Sir ON DATED 26 OCT 2015 I AM TRYING TO CANCEL THE TICKET FOR TRAIN OF 27 OCT 2015 OF ABOVE REFEREED PNR BUT SYSTEM WAS NOT SUPPORTED ME FOR CANCELLATION OF TICKET. I AM FORCE TO FILE T D R FOR REFUND OF MY TICKET ON DATED 26 OCT 2015 WELL BEFORE JOURNEY BUT I AM SORRY TO SAY THAT TILL DATE T D R IS NOT CLEARED AND I HAVE NOT RECEIVED REFUND. KINDLY LOOK INTO THE MATTER AND DO THE NEED FUL. I AM SORRY TO SAY NO RESPONSE I HAVE RECEIVED NO REPLY RECEIVED OF MY SEVERAL E MAILSTO DIFFERENT RAILWAYS AUTHORITIES. w: PNR [protected] NARJEET SINGH Reply| To: [protected]@nr.railnet.gov.in; [protected]@rb.railnet.gov.in; Sun 12/13/2015 7:24 PM TDR Transactions Details Transaction ID: [protected] Train No./Name: 12014/AMRITSAR SHTBDI PNR No [protected] Date of Journey: 27-Oct-2015 Date Of Boarding: 27-Oct-2015 Date of Booking: 27-Sep-2015 From: JALANDHAR CITY (JUC) To: NEW DELHI (NDLS) Boarding: JALANDHAR CITY (JUC) Resv Upto: NEW DELHI (NDLS) Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount:705.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No JASLEEN KAUR 17 Female CNF C7 37 TDR Details Reason For TDR: Unable To Cancel Due To Error Message Received From PRS System. TDR Filing Date: 26-Oct-2015 21:43:18 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration No:[protected] REMINDER III Dear Sir ON DATED 26 OCT 2015 I AM TRYING TO CANCEL THE TICKET FOR TRAIN OF 27 OCT 2015 OF ABOVE REFEREED PNR BUT SYSTEM WAS NOT SUPPORTED ME FOR CANCELLATION OF TICKET. I AM FORCE TO FILE T D R FOR REFUND OF MY TICKET ON DATED 26 OCT 2015 WELL BEFORE JOURNEY BUT I AM SORRY TO SAY THAT TILL DATE T D R IS NOT CLEARED AND I HAVE NOT RECEIVED REFUND. KINDLY LOOK INTO THE MATTER AND DO THE NEED FUL. I AM SORRY TO SAY NO RESPONSE HAD BEEN RECEIVED SOFAR. From: NARJEET SINGH Sent: Sunday, November 29, 2015 7:09 PM To: [protected]@claims.indianrail.gov.in Subject: Fw: PNR [protected] REMINDER II Dear Sir ON DATED 26 OCT 2015 I AM TRYING TO CANCEL THE TICKET FOR TRAIN OF 27 OCT 2015 OF ABOVE REFEREED PNR BUT SYSTEM WAS NOT SUPPORTED ME FOR CANCELLATION OF TICKET. I AM FORCE TO FILE T D R FOR REFUND OF MY TICKET ON DATED 26 OCT 2015 WELL BEFORE JOURNEY BUT I AM SORRY TO SAY THAT TILL DATE T D R IS NOT CLEARED AND I HAVE NOT RECEIVED REFUND. KINDLY LOOK INTO THE MATTER AND DO THE NEED FUL. From: NARJEET SINGH Sent: Wednesday, November 18, 2015 9:19 PM To: [protected]@claims.indianrail.gov.in Subject: FW: PNR [protected] dear sir Pl send refund amount as below From: [protected]@irctc.co.in To: [protected]@hotmail.com CC: Subject: Re: PNR [protected] Date: Wed, 18 Nov 2015 09:03:33 +0530 Dear Customer, In reference to your mail, please note that as per your request TDR has been filed against pnr __[protected]______ and you can check the status of your TDR claim online at IRCTC website using your login account. As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking. Further you can also pursue the case directly with your concerned zone ___NORTHERN_______ RAILWAY (_NR__) with email id "[protected]@claims.indianrail.gov.in_________"accordingly. Thanks & Regards Preeti Tuteja Executive, Customer Care [protected]@irctc.co.in Ph[protected] www.irctc.co.in[#2374781] ____________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ____________________________________________________________________ [protected]-------- Original Message[protected]-------- Subject: PNR [protected] From: [protected]@hotmail.com Date:[protected]:34:41+05:30 To: "[protected]@irctc.co.in" Cc: [protected][protected][protected][protected] DEAR SIR ON DATED 26 OCT 2015 I AM TRYING TO CANCEL THE TICKET FOR TRAIN OF 27 OCT 2015 OF ABOVE REFEREED PNR BUT SYSTEM WAS NOT SUPPORTED ME FOR CANCELLATION OF TICKET. I AM FORCE TO FILE T D R FOR REFUND OF MY TICKET ON DATED 26 OCT 2015 WELL BEFORE JOURNEY BUT I AM SORRY TO SAY THAT TILL DATE T D R IS NOT CLEARED AND I HAVE NOT RECEIVED REFUND. KINDLY LOOK INTO THE MATTER AND DO THE NEED FUL.

I had booked two e-tickets vide PNR No. [protected] & [protected] for travelling from Bangalore to Howrah on 24.10.15 but cancelled the same through your TDR system on 24.10.15 vide cancellation IDs. [protected] & [protected] as they were partly partially confirmed/waitlisted after chart preparation. I am yet to receive the amount even after 2 months from the date of filing of TDR.

Hello sir, My complaint is about on 6 december i have train from ratlam to pune and i have 3 seats on 3AC tier and from which one is confirmed and other two is waiting on 1WC and 2wc after charting done i have cancelled the two tickets but when i failed TDR for that I didn't get the money it says it TDR was cancelled. plzz help me to get my money worth RS.2900(appx.) transaction ID and train information is given below in photos

I had purchased so many clothes thru shop.irctc.co.in and had a balance around 800Rs or more in my vallet. But later on many times when I tried to enter to that site it is no more working now and until now i have no information about where my money is gone and how can I recover it. I have tried alot to contact the customer care but not picking call

Sir i trying from last six months for Refund.PNR no:[protected].Train was Cancelled by Railway. till today not refund to me

Respected Sir, I have booked a TDR for the refund against PNR No. [protected] on 11.12.2015 (at about 9pm). The reason was "Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location". The Reference No for this is :[protected]. Till date I didn't get the refund. Please provide the refund as soon as possible. Regards, Himanish Roy, Pune, Maharashtra Mobile No. [protected] e-mail ID : [protected]@yahoo.com

I filed tdr as passenger Cancellation ID PNR Number From To Date of Journey TDR Status [protected] [protected] AWB CSTM 31-Oct-2015 TDR Repudiate date and time of tdr filing 31-Oct-2015 15:23:59 HRS this is really disgusting i didnt travelled, still they canceled my tdr they said NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED please take my complain seriouslly and work on it

Hello Team, I have booked a ticket on 6 Nov 2015. But the train got delayed more thn 3 hrs. So i raised a TDR. Now i see the TDR Status as TDR repudiate with an invalid reason saying "Passenger Travelled". But i have not travelled. this is really insane. PNR NUMBER: [protected] Cancellation id: [protected] From : Gurgaon TO: ramnagar(RMR) DOJ: 06-Nov-2015 Please help.

Hi, I have booked a ticket from YPR to ET for 12193/YPR JBP EXP on 3rd Dec, 2015 and Date of Journey was 6th Dec, 2015. For reason Passenger Not Travelled Due To Ticket In RAC After Chart Preparation, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@yahoo.co.in Ticket details: DO Transaction :- 3rd Dec, 2015. PNR Number :- [protected] Reason For TDR: Passenger Not Travelled Due To Ticket In RAC After Chart Preparation. TDR Filing Date: 06-Dec-2015 12:38:44 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: WEST CENTRAL RAILWAY (WC) Registration No:[protected] Thanks, Arpit

Hi Team, On 14th December 2015 I have used my citibank credit card to made the payment of around 297 plus service tax on the merchant IRCTC via my mobile app.This was the first transaction which I have used via mobile app and thus the amount got deducted and the ticket was not booked and as usual as per the policy if the ticket not booked or failed the amount get refunded. And therefore I used my different card to made the payment of different bank and the ticket again not booked and the amount got deducted but in the second case the amount which was deducted from different bank was refeunded to me via irctc within time and than I thought i should use my citi credit card again to do the transaction and nor the ticket got booked and this transaction I done on the second day. I didnt received the amount of my first transaction which I booked on 14th December 2015 of amount 297 plus service tax. date of incident is :- 14 december 2015 tried several transactions on this date and amount got refunded for all except one of the same date which I used via mobile app and used the citibank credit card. Transaction ID: [protected] Transaction ID: [protected] Transaction ID: [protected] Transaction ID: [protected] These above four transacdtions i have done and in any one I didnt received the deducted amount. All these transactions id i stated is of IRCTC transactions which were failed.

Dear Sir / Mam, I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID" Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week. This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering. Regards, GARIB SINGH

I had booked a ticket for two passangers on 3rd Nov.2015 for the date of journey 15th Nov.2015 (Ahmednagar to Madgaon). Since the only one out of two passagngers confirmed, I have cancelled the ticket on 15th Nov. And filed TDR. but the refund is not credited in my account till the date. The details are: PNR: [protected] Cancellation code: [protected] Transaction Id: [protected] TDR registration No.:[protected].

I booked a ticket with PNR No: [protected], schedule journey for 12.11.2015. However the train was delayed more than 03 hours. Since it did not served my purpose, i had to take alternate options. I have filed a TDR for the refund which has been refuded to accept. Please process my request and initiate refund.

Dear sir I am forget my irctc user id and password, please send any help for open the irctc account. My mobile no. [protected]

Hi My Pnr no is [protected]. I am travelling today deatiled below: Transaction ID: [protected] PNR No [protected] Train No./Name: 11020 / KONARK EXPRESS Date of Journey: 19-Dec-2015 Date Of Boarding: 19-Dec-2015 Class: THIRD AC (3A) From: BHUBANESWAR (BBS) To: PUNE JN (PUNE) Boarding: BHUBANESWAR (BBS) Resv Upto: PUNE JN (PUNE) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 sulin kumar sar 29 Female LOWER CNF Payment Details Payment Option:Visa/Master Card(Powered By HDFC BANK) Ticket Charge:1740.0 Service Charge:45.6 Total:1785.6 Due to wrong info about sex, the TT is not allowing me in the seat and asking for paying him full money for another ticket. We while travelling, I dont even carry so much money now. This is not expected and such harassing behavior from the TT at the time of travelling is really disappointing. Kindly register this complaint. And we expect suvh consideration.

Dear sir/madam Please check the food package of the Irctc. Which food is totally full of fungus my friend was travelling from banglore to hubli plz make a reality check with hidden camera plz you will be clear even the RPF & Tc also involved in this plz check out