Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I received two confirmation messages of cancellation of two tickets with PNR nos [protected] [protected]. But I didn't get any credit in my account yet now. I request you sir to kindly look into the matter and do the needful at the earliest.

Howra mail 12839 on 27th December was late by more than 3 hours and i didnt travel. Filed TDR against my PNR [protected]. Status of TDR is CR repudiate. Please provide the details why my tdr is rejected.

Hi, I have booked a ticket from Jhansi to Govindpuri station through net Banking and the money was deducted from my account but i didn't get any message related to confirmed ticket. Please look into this matter and improve the quality of your website.

On 15th December, I Cancelled ticket but still i didnt get refund Ticket details: PNR no : [protected] TRANSACTION ID :[protected] TRAIN NO : 12976 CANCELATION ID : [protected] Kindly take action as soon as possible and credit i.e.refund

I had booked 2 tickets from Kolkata to Delhi in which i forgot to tick the senior citizen concession. The concession should be given by default to the passengers as it is for their benefit. The department must make the changes in the site too.. Kindly refund. PNR number: [protected]

Hello, I have created an account on IRCTC site some time ago. But unfortunately i forget the user name and password. I tried so hard to get it or recover it but it gets no result. i tried to find it in my all mail accounts, but it was not there. so i tried to create a new account in the site but not possible. they are showing me the message that your mobile number is already registered. so in this way i cant get in my old account and not even get a new account. its one of the worst thing to customers. and more than it there u cant find any help on the technical problems by the site. IRCTC have to get solution in these type of many question.

As per rules i filled the TDR same day but still i didn't get refund.90 day has been past. please look to the matter & do need full. my pnr no -[protected]. ticket status was HEMANTA SETHY 31 Male CKWL 14 JAYANTI SETHI 25 Female CKWL 15 R N KHATUA 20 Male CKWL 16

Pnr Nu-[protected], Train Name-12839/HWH MAS MAIL, Date of Journey-22-Dec-2015. I am not traveled due to train late more than 11 hour. I am unable to register TDR due to system had not taken on 23rd Dec morning. After 11a.m means after train leave the station TDR registered. Bur TDR status showing on system CR Repudiate. I want my money.

My name is Harendra Sengar. I was trying to book a tatkal reservation on 2 Jan'16 (10:00 AM) from my home in navi mumbai, in 3 AC 12541/Gorakhpur - Mumbai LTT for my parents from Habibaunj to Mumbai LTT for travel on[protected]. It was visible 10 seats left when i started booking and after filling the passenger details within (10-15 sec) when i have clicked on make payment, site has thrown an error "regret/waitlist" and has not allowed me to complete the booking. Same day at 11:00 AM i have tried to book the tatkal tickets in sleeper class of 12533/Pushpak Express for my parents from Habibaunj to Mumbai CSTM for travel on[protected]. It was visible 140 seats left when i click the book now link it has thrown a error that i "you are permitted only 2 tatkal tickets from 10:00 AM till 12:00 PM". I have not done any tatkal bookings on[protected]. After that i have closed all windows, disconnect the internet connection, unplug the LAN and reconnect it after approx 1 minute. But the result was same "you are permitted only 2 tatkal tickets from 10:00 AM till 12:00 PM". It seems site has been either hacked (externally or internally) and is leaking the critical information related to the PC's and connection from which users are trying to book tickets. This is putting the users critical information (credit/debit/netbanking details, login credentials of IRCTC, mobile numbers, passenger details) at great risk. Need your immediate attention to make IRCTC website secure.

Sir today i booked a tatkal ticket and i chose option(book only if all births are alloted) and i booked after all filling formalities. .. but after booking the tickets booked of waiting list.. sir look in this matter immediately and refund my money back because irctc should not book a ticket if we choose the option- BOOK ONLY IF ALL BIRTHS ARE ALLOTED .. this is my ticket pnr and transaction id -{PNR:[protected], TRAIN:12780, DOJ:03-01-16, SL, NZM-ANG, Dep:15:00, RAJENDRA+1, CKWL 33, CKWL 34, Fare:1550, SC:22.9+PG CHGS}

Tdr filed but no refund granted I have booked two reservation from Baroda to Varanasi but on finalization of chart only one seat was confirmed so i have to drop my journey plan and I have cancelled my waiting ticket accordingly and filed tdr for refund but after almost 2 month I didn't get any refund of my cancelled ticket. Txn Id [protected] Pnr [protected] 19167/ sabarmati exp Brc to bsb [protected] Status CR registerated Total fare 3235

The train from Guhati to Trivandum(12516) has appaling hygeine.Water is not available in the bathrooms, no one cleans the bathrooms or the compartments.And this is the state of affairs in the a/c coachesn.On top of all this the train runs almost 4 hours late.The condition is simply unacceptable for the money we shell out

Transaction ID & Date - [protected]/23.12.2015 PNR No.[protected], Date- 31.12.2015 From BBS to VSKP, Class-2A Tranin No.- 18645, Status- Cancelled and amount sent to SBI Bank But refund not credit in my account.. Thanking you, if help me. USER ID - DILIIP Mobile No.[protected] email- [protected]@yahoo.com

Transaction ID : [protected] PNR No. [protected] TDR Already filed with below details : Cancellation Id : [protected] TDR Transaction Id :[protected] TDR FIling Date : 02-Dec-2015 21:11:25 HRS

Dear Sir, I filed a TDR on 27/12/2014 under Part partial confirm ticket, IRCTC rejected my TDR saying i have to give some TTE certificate which has to be issued by Ticket collector to the confirm ticket member. My father is not aware about this kind of certificate nor even ticket collector informed him about the certificate. Now, IRCTC is rejecting my TDR application saying failure to provide TTE certificate. I mailing them and called on customer care to make them understand that its Ticket Collector responsibility to provide following certificate to traveler. I hope you understand that not every passenger is aware of all the rules and regulation (railways rules keep on changing) its duty of the person to inform the passenger about these rules. Hope to get a positive response from your end. Regards, Ankita Singh

I booked 4 tickets from Delhi to Asr on 16th Dec for journey on 17th Dec in waitlist. PNR no: [protected]. when chart got prepared. 2 tickets were confirmed and 2 were stuck on waitlist. I called customer service and they advise to file TDR . I filed TDR within same day i have not received the refund and TDR is also rejected on the grounds that TDR was not filed within timeline (the time to file TDR is 72 hours after journey and i filed it when train started). Railways has the procedure to check that only 2 ot of 4 passengers travelled and waitlisted party did not travel.

Sir/Madam, I have booked my air ticket in the name of DHANSUKH, MALE, 53YRS through irctc from Mas Chennai to Mumbai for 09/01/2016. The amount is deducted thru debit card of SBI, but n o ticket is booked. Kindly refund the amount. Regards, D C PARMAR

Dear Sir I had booked two 3 Tier tickets through IRCTC Site, details are as follows: 1. Transaction ID: [protected] PNR No [protected] Date of Journey: 21-Dec-2015 From: MUMBAI CST (CSTM) To: AMRAVATI (AMI) 2. Transaction ID: [protected] PNR No [protected] Date of Journey: 27-Dec-2015 From: AMRAVATI (AMI) To: MUMBAI CST (CSTM) I had cancelled both of these tickets 2/3 weeks ago and both were shown same Refund Amount Rs.1660/- for each ticket. After cancellation of 2/3 days, I had received only Rs.1660/- refund from IRCTC for one of the ticket, as the amount was same for both tickets, I was unable to understand refund belongs to which ticket. Till date I have not received another Refund of Rs.1660/- for another ticket out of the above given two tickets / PNR. Please consider my request and kindly initiate refund process as early as possible. Thanks & Regards Nilesh Natthuji Tayade Manager, Central Bank of India Mumbai.

Why Indian Railway increased advance reservation period,
as per my understanding it was use this money for internal uses.
Also they have increase the cancellation charge.
Both this future are Foolish because no human plan journey before 4 months ago.

If human book a ticket 4 months ago after some moths he replan journey then he in trouble becuase cancellation charges are also incresed.

This is nothing but getting money from aam aadhmi.


This take quick action on it.

I had booked an eticket on the 28th of Dec. 2015 for 30th of Dec.2015 from Pune to Mumbai which was wait listed. I decided to cancel it on the 29th of Dec 2015 as it was not a confirmed seat by this date. It took me many horrendous hours to try and cancel it but failed to do so. Despite of typing the correct "captcha" letters and numbers, I would get the response as invalid captcha. After persistently trying when I was finally able to log in, the advertisement windows would block the required fields to be filled in. There was no way I could delete the advertisement block. PNR No.[protected] Transaction ID.[protected] Hopefully IRCTC will do the needful. Thank You Razia Lulla