Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a tkt through IRCTC website as per details below: Train Name - Sanghamitra Express, Train No. - 22351 Dt. of Journey - 20/06/2015 Class - 2A PNR No. [protected] At the time of booking the tkt was waitlisted but later confirmed. It should be noted that the above train scheduled to depart from Allahabad on 20th June, 2015 was cancelled. There was no information of the said train cancelled from IRCTC. Upon reaching the station it was informed to me that the train has been cancelled. In the above circumstances, since my travel to Chennai was urgent I had to make alternate arrangements . Since the train was cancelled it was presumed by me that IRCTC would refund me the amount. I waited till today but till date I have not received any refunds for the above tickets. I tried calling customer care of IRCTC and discussed the matter with an agent named Ms Kavita at around 11.30 pm. I was taken aback to be curtly informed that I would not get any refund as I had to cancel the ticket. I fail to understand when the train itself was cancelled than how can Railways or for that matter IRCTC expects the consumer to cancel the ticket themselves. They should have refunded the amount for all the tickets booked for that train. Further more Railways and IRCTC were so ignorant that they never bothered to inform us about the train being cancelled. I would like you to please look into the matter and arrange justice to the consumers. This is total violation of consumers right and harassment meted out to the customers by a leading Government organisation like Railways.

Sir, I had booked two tickets named (Meena Kukreja PAN No. ATVPK0403H) and( Divya Kukreja PAN No. DKJTK2880L) in SLEEPER CLASSS for 24.6.15 DEPARTURE FROM BHOPAL AND ARRIVAL AT YASHWANTPUR in Train No. 12648 KONGU EXPRESS UNDER PNR NO. [protected]. The train was proposed to go through Itarsi Junction. As an incident took place on Itarsi and some of trains were cancelled during that period I tried to see in morning on your site National train enquiry system whether train has departed from Nizmuudin rly station (originating station) as the departure from Nizamuddin was in morning at 8.45 am. The message appeared on the site "The train cancelled". Immediately I got both the tickets cancelled but refund amount shown Zero. I was surprised to see that railways has cancelled the train and I did not get any refund. I lodge a complaint at [protected]@irctc.co.in but neither satisfactory reply nor refund received. 2. I strondly condone railways this action and request you to refund full amount of Rs. 1640 in my account AND CONFIRM. 3. I hope that you will not leave any stone unturned to refund me and will not compel me to go further in litigation for claiming my amount. Yours (H.K.Kukreja) IAS

Today morning 26.06.2015, As I looking for booking Tatkal tickets in IRCTC, I found availability of tickets are 130...So i continued for payment but after completion of payment within 10 seconds Rs.922.80 debited from my credit card, Then I found my tickets are booked in tatkal wait list i.e., CKWL... So please avoid Tatkal booking in your own way. You should go to counter only. After a week I will get my money back with deduction of (922.80 - 40.00 = Rs. 882.80 only). This is 100% Cheating job as planned by IRCTC (Central Govt.). My request to the IRCTC, for the waiting list ticket you are debiting Rs.40/- this is absolutely ridiculous.Our suggestion is refund the entire amount to the waiting list customer. And also that debit amount in what way you are using that, and which concern department the debit amount is used. Kindly inform to us.

Hi Support team, I have booked a normal ticket from KIR to LKO in Train number 12435 and Date of Journey was 9th June, 2015. For reason ticket was not confirmed so I decided to cancel the ticket, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com. Ticket details: Transaction id; [protected] PNR: [protected] Please let me know how soon i will get the refund. Thanks a lot Anudit Kumar Verma

dear All, I have booked my relative ticket through my credit card for travelling on 24/05/14 PNR NO [protected] booking ID no [protected] for Rs 7505.47, 28/05/15 and 30.05.15 PNR no [protected] dated 30.05.15 and booking id [protected] PNR NO [protected] dated 28.05.15 booking ID[protected] total booking amount Rs 7505.47, 12431.38 and 19838.21 total Rs 39775.06 you are requested to refund the amount in my accounts....

Dear Sir I want to complain against the violation of prescribed facilities offered in your website about preference of birth in cost of my money debited from my account. I booked a ticket first in available 116 Nos of ticket on 25.06.2015 15:30:09 (PNR [protected]) preferring the option as LOWER BIRTH but the ticket issued as S7 /8/SIDE UPPER. Then, without cancelling it I booked another ticket by opting no choice of birth on 15:39:01 and again this time the ticket issued as S8/40/SIDE UPPER. Later, I cancelled the second booking and called on your customer care and been advised to tick on the option in passenger details on "Book, only if at least 1 lower berth is allotted ", Now, the information given after booking was hold as ticket was not matching the instruction and I had to proceed by agreeing the booking without choice of birth by YES or terminate the booking by opting NO where as my money was already debited from my bank account again and I choose the option YES to try again for lower birth availability. But, this time again the same ticket issued as S8/40/SIDE UPPER (PNR [protected]) amazingly. Now, I want to ask you that if you cannot allot at least one lower birth in available 116 nos of ticket then why you have provided the facility of the preference of birth in your booking system and who will refund the money I have lost against the cancellation charges and bank charges from my bank ? I am 45 years old and 5'11" of height having constraint of L.S. pain suffering to travel in side upper birth. So, I want to get back my debited money and want to get the proper ticket as you committed as facility in your site of I will go the the consumer court with this issue. Please response early. My email id : [protected]@yahoo.co.in Mobile No. : 0 [protected]

my mom, dad & sister in law was going Hwh to Raipur (train no.-12906, date-20.06.15, pnr-[protected], 3AC).at the compartment their hand bag was stolen (where was atm, ticket, money, etc).all neighbor passenger was see the all things. after that TT was very worst person who misbehaves with my family and charge for new ticket, but they have no money a co-passenger helped them. and tt made a new ticket for same berth.my mom & dad both are senior citizen.

Travelling Gondia to Nagpur on[protected] by Vidharba Express PNR No. [protected] Train No. 12106 UP Ticket from Gondia to Thane Bogie: B 3 in A/c III Seat No. 31. RAC No. 3 There is some vacant birth after Nagpur. But we have not allotted Birth. Vacant birth has been given to the passenger who were on waiting list.

I booked tatkal ticket on 18.06.2015 frm Satna to Patna for journey on 20.06.2015.But when i arrived at station train was cancelled.The amount of booking ticket has not been refunded till date in my account.And there was no information from Irctc about ticket cancellation.How could I get amount refunded? Pnr no-[protected]. Train no-12149

Hi, I had booked a tatkal ticket in 3AC, one was confirmed and 2nd was in CKWL1 after chart prepared. So only one passenger on confirmed seat had been travelled. Now when I filled the TDR by selecting the reason "Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel.", they replied that TDR Repudiate and Reason is Miscellaneous. I again drop the email to the [protected]@irctc.co.in and [protected]@irctc.co.in asked the reason why you have refused then they again open my case and after 1 week again they marked as TDR Repudiate and Reason mentioned is "Passenger has been travelled." So this is , what we can do of this kind of IRCTC reply and their wrong information. Strictly government has to take immediate action regarding the same unless their presence is meaningless

I was booking e-ticket from Allahabad to New Delhi in Tatkal. But after 10:00 AM the link to book the Ticket is not enabled. And when enabled the status was "REGRATE". Why this Online system is not enabled? I want to go in consumer court for this being. This happens regularly in tatkal scheme of IRCTC. Regards Prateek Pandey

Sir, While booking a ticket on[protected] the money was debited to my account but ticket was not booked due to the unavailability of the preferred seats. Now Kindly reply me when I can get the money refunded back to my account. Below I have furnished all the details of the transaction ID [protected]. DATE: 25-Jun[protected]Jun-2015) NARRATION: INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IG0AFSSNN3 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT AMOUNT: 3, 455.60

My PNR no. was PNR-[protected], Train no. 12030 dated 22 June 2015. On 22nd at 7.31a.m, I received a message from no. 139 that status of my ticket was one was confirmed and rest two had wl 1 and wl. no.2. Around 12.00p.m, I checked the status online where it was showing that all the seats were confirmed. At 2.51, I revived a text from 139 that status of my ticket got changed. Confirmed tickets now converted into waiting list and that was ticket number 3, 4 and 5. I tried calling 139 to know how the confirmed seats can be converted into waiting list, but no satisfactory answer had been given. I have to take next day flight to reach delhi due to scheduled appointments.

Dear Sir/Madam, My Ticket of the following details shows the amount refunded. However, the amount has not been refunded yet, as per the pass book. Please do consider this matter and refund the amount. I would appreciate and thank you for your support. Sincerely, Vivek

12137 Punjab Mail diverted(not touching the boarding station, Nasik Road) on June 18. I filed TDR but the plea got refused. I called on [protected](IRCTC customer care) but nobody is receiving my call. Please Help ! Cancellation ID: [protected] PNR: [protected]

SIR, Transaction id [protected] I HAVE BOOKED TATKAL TICKET ON[protected] FOR[protected] OF 2 PERSON FROM 18235 BUT TICKET IS NOT BOOKED & MONEY IS DEDUCTED after 48 hours only 11 rs is refunded plz refund me as soon as possible my email id is [protected]@gmail.com from: katni to bilaspur pos prchh p[protected] Train no. 18235 id : rituraaz007 total deduction amount ;784 refund:11rs remaining : 772

my pnr no.[protected].irctc masage me on 28th may your train was cancil so you may go on irctc website & cancel your ticket.after cancelling the ticket they refunded me 75% of the cost.so pleas kindly look into this metter & refund me remaining amount also.thankyou

Hi, My PNR number is [protected]. I have booked two tickets and have one baby with us for traveling. I selected lower birth as my preference but middle and upper birth was allotted to me. Please allot me at least one lower birth Regards, Manish

DEAR SIR MUJHE CONFIRM SEAT DI GYI BUT MERA CHART ME KOI NAME OR PNR NO NHI H TICKET COLLECTOR NE MERA FINE BANANE KI KAH RHA HAI MERE PNR CONFIRM H IN SAME SEATS PAR OTHER PERSONS KO BHI ALLOTED KI GYI H MY PNR NO . [protected] IRCTC HELPLINE PAR BAAT KARANE PAR BHI TC MANNE KO TAIYAR NHI H PLEASE HELP

I have logged a complaint about tdr and the details are shown below Tdr transactions details Transaction id: [protected] PNR number: [protected] date of journey: 02-MAR-2015 ticket amount: 2620Rs. this train late more than 12 hours i will submitted TDR but till now i have no receive any type of money. Tdr details Reason for TDR: Train late more than three hours. filing date: 03-March-2015 TDR status: CR Registered Cancellation ID: [protected] But i have not received the refund Kindly do the needful.