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Updated: Feb 5, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 393

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D
dinu_chow1975
from Hyderabad, Andhra Pradesh
May 22, 2015
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Address: Hyderabad, Andhra Pradesh

my self dinesh chowhan booked tkt from secunderabad to tirupati dt 10 mar 2015.but due some personal reasons suddenly i couldnt travel.after some days i filed tdr for which they didnt refund and the status shows regretted.i want to know when i didnt travel then y my amount was not refunded.transaction id is [protected] and pnr no is [protected] dt 10-03-15.i request you to kindly look into this matter and solve in refunding my amount.thank you
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Surajlal09
    from Noida, Uttar Pradesh
    May 22, 2015
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    Address: New Delhi, Delhi

    Hi, Today myself (PNR No :[protected]E - TICKET)) We have booked a Reservation for 04-may-2015 trip, our ticket status was listed waiting (no-WL 5) till 1 pm and again that status Chat not prepared We were trying to reach railway inquiry & custmer care for our ticket status for confrimation, but we didn't get the correct information. According to customer care, chart should be prepared before 4 hours before the departure time 4.05 PM IST. Perhaps, CHART is not prepared till 1 IST and was also showing our reservation. Why Chat is not getting prepered. IS it all for VIPs. I am an Indian Ctizen why do IRCTC favours such thing. Kindly take immediate action ASAP. Regards, An Indian Citizen
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      Sweksha Agarwal
      from Mumbai, Maharashtra
      May 22, 2015
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      Address: Howrah, West Bengal

      I am travelling in B2 coach of Gitanjali Express (Train No 12860) from Howrah to CSTM. I have boarded train on 21st May in the afternoon and since then the Air Conditioner of AC 3tier B2 coach is not working and we have to suffer in this summer. Have tried for help but no assistance was provided. KIndly refund the ticket amount and also remember it is Indian railway afterall and you should not harass passengers travelling in AC compartments by providing such services. My PNR is [protected]. Kindly look into this matter seriously.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        Arunpr86
        from Mumbai, Maharashtra
        May 22, 2015
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        Dear Team, I am unable to book tickets due to the ads that constantly appear on the screen. Unable to check the availability of the tickets as well. This is poor maintenance. We do not have the option to close the ads manually. Kindly withdraw those stupid and senseless ads. We do welcome user friendly service. Thanks! Arun Kumar N
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        May 26, 2015
        Updated by Arunpr86         Dear Team,

        What is the status of this complaint ? I didn't receive a single notification so far.

        And you keep posting the ads "Resolution in 24hrs" .

        Poor Management all over.

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          I
          Indianin2015
          from Bengaluru, Karnataka
          May 22, 2015
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          Address: Bangalore, Karnataka

          Hi, I failed to book railway tickets couple of time. I have a 9 Mbps internet connection. IRCTC Site doesn't load even at this speed. The site hangs around at 9:58am. It comes available again at 10:08am. But all the tickets sold! How? If a person with 9Mbps connection could not connect and book, who booked all the Tatkal tickets? I suspect foul play behind this site temporary down scenario! Is it made down purposefully to sell the tickets to agents?
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            G
            Gaurav Rose
            from Mumbai, Maharashtra
            May 21, 2015
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            Address: New Delhi, Delhi

            I cancelled ticket against "PNR No: [protected]", for "Train No/Train Name: 12505/NORTH EAST EXP" on May 9, 2015. Also, tried booking for "Train No/Train Name: 12817/JHARKHAND SJ EXP" on May 8, 2015 but the transaction failed. The "Transaction ID was: [protected]". For this failed transaction, amount was debited from my account. For both above, refund amount has not been credited into my account. On contacting IRCTC customer care, they say - that money is already refunded and I need to contact the concerned bank, while on contacting the bank, the bank staff says that they have not received any refund. I have attached photo proof both cases, as well.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              Saurabhtorres
              from Shillong, Meghalaya
              May 21, 2015
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              Address: Bangalore, Karnataka

              I have waiting A/C ticket PNR[protected] from HTE to YPR but later it confirmed in sleeper class with another PNR Number ( [protected]) as i made an application in DRM office for the urgency of my journey. I asked for the balance amount from TT but he refused to give. Please help in this regard and make my hard earning refunded. Thanks and Regards, Saurabh
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                A
                aniketp27
                from Mumbai, Maharashtra
                May 21, 2015
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                Address: Thane, Maharashtra

                Dear Sir / Mam, I had booked ticket of train 01039 LTT Karmali Express SPL on 08 May 2015 PNR [protected] Transection ID [protected] from Thane to Kankavli. due to suddenly changes in the coach from 3ac to sleeper by railway. still we not received information from station counter reg. getting money difference between 3 tire & sleeper coach. we need our money refund difference between sleeper to 3 ac (which i had booked earlier). we also inquire in the railway counter of Kankavli station reg. the same. that person have insufficient knowledge. he only told us "if you had booked ticket from internet you need to do it from the same only". attached receipt is given by railway TC to collect the amount. request you to kindly process the my money difference ASAP. Regards Aniket [protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  R
                  Rajib973
                  from Delhi, Delhi
                  May 21, 2015
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                  Address: Purba Medinipur, West Bengal

                  dear sir, i am rajib das booking resevation through irctc website in computer the id is rajib506 but ticket is not booked.The amount Rs 532.47 is deducted from my a/c. Train No. 12243 - Haldia-Anand Bihar Express. Bank transaction no. [protected]IG0ABHSET3 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Can I get back the deducted amount Ra. 532.47 ? If yes then how much time it will take ?
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                  Reminder-II.
                  Please confirm whether I shall refund he deducted amount Ra. 532.47 ?
                  Reply
                  Not received deducted amount Ra. 532.47.
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                    V
                    vj2015
                    from New Delhi, Delhi
                    May 21, 2015
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                    Address: Gurgaon, Haryana

                    I cancelled ticket against PNR - [protected] on 4th May 2015 The refund of Rs 1495 is still not credited in my account On contacting IRCTC customer care - they say - that money is already refunded and I need to contact the concerned bank - the bank staff says that they have not received any refund. IRCTC has no clear explanation of what exactly is happening Please refund my amount and stop harassing consumers.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      Anurag Jaiswal456
                      May 20, 2015
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                      Address: Allahabad, Uttar Pradesh

                      This is to register a complaint for IRCTC Canteen at Allahabad Railway Station. Stall number: 3 on platform number 7, Owner: Mathura Prasad. Canteen Vendor is charging Cooling Charges Extra Rs. 5 for the mineral water bottle. Vendor charged Rs. 20 for the bottle with MRP. Rs. 15.00. After asking for MRP, He said that cooling charges extra. Almost every vendor on platform is charging extra in IRCTC approved Canteen. Stall number 1 on platform 7 charged Rs.25.00 for Amul Cool Flavored Milk which has the MRP. Rs.20.00. He was ready to return the Rs. 5.00 after argument, but later he refused to give cold mineral water bottle because he did not want to sell that on MRP. Hope someone is concern about this and action will be taken to stop this. Thank you.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      Stall no:cs new3 located between pillar no. 10 and 11 on platform no.8 in visakhapatnam railway station is overcharging from the customers. I was charged 10 rupees for coffee which is priced as 7 rupees on price chart and they charged me 20 rupees for a water bottle with mrp-15 rupees..on asking the reason for their over charging they reason that all the other stalls are charging the same amount and they are not even bothered about a complaint being filed against them for the above reason.Kindly respond soon and hope the issue will be resolved soon
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                        N
                        NA6050
                        from Basi, Punjab
                        May 20, 2015
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                        Address: Ludhiana, Punjab

                        Transaction ID: [protected] Train No./ Name: 14011 / DLI HSX EXP PNR Number: [protected] Date of Journey: 04-May-2015 Date Of Boarding: 04-May-2015 Date of Booking: 21-Apr-2015 From: DELHI (DLI) To: LUDHIANA JN (LDH) Boarding At: DELHI (DLI) Resv Upto: LUDHIANA JN (LDH) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 1260.0 Ticket Type: E-Ticket TDR Filing Date: 04-May-2015 21:38:54 HRS Cancellation ID: [protected] Registration No: DNR100515W24006 TDR Status: CR Registered
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          G
                          Gyan_1981
                          from Chennai, Tamil Nadu
                          May 20, 2015
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                          Address: Mumbai City, Maharashtra

                          PNR: [protected], Train No. 12904, Golden Temple DOJ:[protected], S, NZM-BCT, DEP: 07:35 GYANENDRA KUMAR, S9 6, Please do the needful. Transaction ID: *[protected] *PNR No: *[protected] *Train No./Name: *12904Â /Â GOLDN TEMPLE ML *Date of Journey: *28-Apr-2015 *Date Of Boarding: *28-Apr-2015 *Class: *SLEEPER CLASS (SL) *From: *H NIZAMUDDIN (NZM) *To: *MUMBAI CENTRAL (BCT) *Boarding: *H NIZAMUDDIN (NZM) *Resv Upto: *MUMBAI CENTRAL (BCT) *Quota: *GENERAL (GN) *Ticket Type: *E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 Gyanendra kumar 32 Male UPPER CNF Payment Details *Payment Option: *AXIS Bank *Ticket Charge: *595.0 *Service Charge: *11.24 *Total: *606.24
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            saijatin
                            from Hosanagara, Karnataka
                            May 20, 2015
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                            Address: Hyderabad, Andhra Pradesh

                            dear sir, i k ravi varma booking resevation through irctc app in mobile the id is krv939 but programe cancelled i cancelled tickets from secunderabad to bhimavaram town pnr no.[protected], transaction id:[protected] cancelled date on 07.05.2015, the journey date is 09.05.2015 and another ticket is cancelled pnr no.[protected], transaction id:[protected] this ticket cancelled date on 08.05.2015 and journey date is 13.05.2015 bhimavaram town to secunderabad, but not credit my account, the account no. is[protected], so kindly needful to arrange the balance amount of 195+195=390. thanking you sir. your faithfully, K.Ravi Varma, mobile no:[protected].
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              domtorredo
                              from Gorakhpur, Uttar Pradesh
                              May 20, 2015
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                              Address: Gorakhpur, Uttar Pradesh

                              my irctc user id is domtorredo i tried to book tatkal for gorakhpur to new delhi for vaishali superfast exp (12553) on 17 May 2015 and paid ₹1112.47 ref no. [protected]IG0AARXRR9 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT and again for gorakhpur to new delhi for Gorakhdham superfast exp (12555) on 17 May 2015 and paid ₹1102.47 ref no. [protected]IG0AASAQH2 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT I paid through SBI internet banking a/c- [protected] CIF NO. [protected] My name is Farooq Abdullah Add- 432 purana gorakhpur, gorakhnath, gorakhpur UP 273015
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                hummer
                                from Shillong, Meghalaya
                                May 20, 2015
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                                Address: Kolkata, West Bengal

                                I traveled 12345 saraighat exp. On15.5.15. Availed ticket through internet . PNR No [protected] ticket as WL 1. HOWRAH TO RAMPURHAT . The TT charged me as without ticket and take rs 200 at Rampurhat. My question if I charged as WT so why not I returne my booking fare? Still now I have not received my fare.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  E
                                  ersanjayti
                                  from Allahabad, Uttar Pradesh
                                  May 20, 2015
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                                  Address: Allahabad, Uttar Pradesh

                                  during booking of e-ticket online on 18/05/2015 at 23.01pm for journey from Allahabad to New Jalpaiguri by Narth East Ex.(tain no.12506), booking has been failed and amount of Rs.6675.94 has been deducted from my bank account. IRCTC did not send any massage about PNR no. or about same incident. Please check the same and try to refund my money. My personal detail is as follows Sanjay Singh 20/3, Chak Imam Ali, Naini, Allahabad- 211008(U.P.) Mobile no.-[protected] email: [protected]@gmail.com
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Shiwali Prajapati
                                    from Gwalior, Madhya Pradesh
                                    May 20, 2015
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                                    Address: Bhopal, Madhya Pradesh

                                    Dear Sir/Madam, On Wednesday morning i was trying to book a tatkal return ticket for my brother and uncle, after logging in to the booking when i tried making inquiry of the seats available due to the no. of ads on the booking page i was unable to make proceeding hence was unable to book the ticket. due to which there will be inconvenience caused to them is just undefinable. this happened due to your commercialization of the IRCTC site to a unexplained extend. i demand immediate withdrawal of the the senseless ads on the home and booking screen of the IRCTC site and also an apology. Regards Shiwali Prajapati
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      A
                                      aman11190
                                      from Delhi, Delhi
                                      May 20, 2015
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                                      Address: New Delhi, Delhi

                                      I was booking a ticket from Gorakhpur to Anand Vihar in Train GKP ANVT PREMIUM(Train No. 05027) in 3rd AC. I found a fare difference in the fare display while selecting a train and while making payment. When I selected the train it was 1425/- and when I booked it was 1735. I repeated the same process and found that this is occurring every-time Same is the case when I was booking the ticket in train GKP PREMIUM( Train No. 05032) I was left with no options and booked these two tickets. PNR No.- [protected] (ANVT to GKP) PNR No. - [protected] (GKP to ANVT) Attaching proof of the difference of the train 05027 This is not as such a complaint, this is a request if you can explain me a valid reason that will be good. And if there is a difference please return me the rest of the amount..
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        inavan
                                        from Mumbai, Maharashtra
                                        May 19, 2015
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                                        Address: Bangalore, Karnataka

                                        Dear Sir/Madam, Here i would like to inform you that i have booked two tickets against the PNR no.: [protected]. At the time of booking it was in Tatkal waiting list & After chart has prepared one person has traveled[protected] and other person has not traveled due to his ticket was in waiting list. Then after i have filed TDR on 02-05-15 & the cancellation ID: [protected]. When i have checked today[protected], it shows the status as it has rejected. The TDR filed with cancellation is attached for your reference. Kindly request you to go through the same and give your feedback. Thanks & Regards Nagendran M
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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