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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 393

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G
Gandra srinivasa rao
from Bhimunipatnam, Andhra Pradesh
May 22, 2015
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Regret to inform that till date i have not received my TDR amount even after 130 days of tdr filing in spite of my continuous follow up with customer care both at Chennai and Delhi. Ticket cancelled as train was late for more than 3 hours due to fog at Delhi. Train no 12616 GT exp. reservation From KMT to NLR doj 14/01/2015. PNR No [protected]. id no [protected]. Amount Rs 510.00 . hence request the concerned authorities to look into this matter and initiate process to refund the amount without further delay failing which i may be compelled to proceed as deem fit.
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Till date not received TDR amount even after 5 months notwithstanding my continuous follow up with Delhi and chennai Customer care and complaint in consumer forum. This clearly speaks callous attitude and negligence in settlement of claims and refund to the passengers. No response to my mails. PNR No: [protected] Date of Journey 14/01/2015 from KMT to NLR. GT exp. Train delayed more than 3 hours. TDR filed on 14/01/2015. Anticipating early response and refund of TDR amount at the earliest without further delay.

G.Srinivasa rao
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    vishalpandey92
    from Sikar, Rajasthan
    May 22, 2015
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    Address: New Delhi, Delhi

    Requested Sir/maam, I, Vishal Pandey, irctc user name - tovispan booked tatkal tickets on 14th may from hazrat nizzamudin to Bangalore city, the tickets booked were in waiting status therefore I cancelled the ticket on 14th and for which I was expecting a refund. In my refund status the status is shown refunded to ICICI(payment gateway) on 16th May but till sate I haven't received the refund in my Bank of baroda account which was used to book the tickets. Kindly look in the matter and get my refund process initiated as I need this money urgently for my personal usage. The following are my booking details: PNR number : [protected] Transaction ID : [protected] Train Number: 22692 Number of passenger : 2 total amount paid : 6554.94 I would request you to please share the status of my refund and get the money refunded to my bank account.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      J
      Jp Singh Rathore
      May 22, 2015
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      Address: New Delhi, Delhi

      First IRCTC site does not open between 10-12 AM, although my speed is good. Secondly when site is opened anyhow and tried to book a ticket message flash " You can not booked more than 2 tickets between 10-12AM". This is what? It is corruption, systems have been manipulated in such a way, that a common man can not booked a ticket. Even after several trials, I did not book ticket. I have 3G WIFI connection, and at the time of booking between 10-12 AM, nobody else accessing internet. other sites were open very fast except IRCTC. the message, which I have received " You can not booked more than 2 tickets between 10-12AM". It seems that there is a big fraud and corruption.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        M
        mukesh.iec
        May 22, 2015
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        Address: Hyderabad, Andhra Pradesh

        I was travelling recently from DEL to HYD. by AP Sampark Kranti Express. During the meal serve i have asked the catering guy to show me Menu card so that i can easily identify what is given in 90 Rs Veg-Thali. But he denied to tell. Moreover what i noticed is The same Thali which was left suring lunhc time was given to me in Dinner. I asked this to guy he responded "Sir ab jo bach jata hai wo kisi na kisi ko to milega hi" This is really poor response that any o[censored]s can get. Today Honble Railway Minister is celebrating the 365 Days of NDA govt and talking all good good things about, but i must say reality is even worse. Not sure how this complain actually gonna work. But as frequent traveller Thought i should brought this so called "Higher Management"
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          dinu_chow1975
          from Hyderabad, Andhra Pradesh
          May 22, 2015
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          Address: Hyderabad, Andhra Pradesh

          my self dinesh chowhan booked tkt from secunderabad to tirupati dt 10 mar 2015.but due some personal reasons suddenly i couldnt travel.after some days i filed tdr for which they didnt refund and the status shows regretted.i want to know when i didnt travel then y my amount was not refunded.transaction id is [protected] and pnr no is [protected] dt 10-03-15.i request you to kindly look into this matter and solve in refunding my amount.thank you
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            Surajlal09
            from Noida, Uttar Pradesh
            May 22, 2015
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            Address: New Delhi, Delhi

            Hi, Today myself (PNR No :[protected]E - TICKET)) We have booked a Reservation for 04-may-2015 trip, our ticket status was listed waiting (no-WL 5) till 1 pm and again that status Chat not prepared We were trying to reach railway inquiry & custmer care for our ticket status for confrimation, but we didn't get the correct information. According to customer care, chart should be prepared before 4 hours before the departure time 4.05 PM IST. Perhaps, CHART is not prepared till 1 IST and was also showing our reservation. Why Chat is not getting prepered. IS it all for VIPs. I am an Indian Ctizen why do IRCTC favours such thing. Kindly take immediate action ASAP. Regards, An Indian Citizen
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              Sweksha Agarwal
              from Mumbai, Maharashtra
              May 22, 2015
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              Address: Howrah, West Bengal

              I am travelling in B2 coach of Gitanjali Express (Train No 12860) from Howrah to CSTM. I have boarded train on 21st May in the afternoon and since then the Air Conditioner of AC 3tier B2 coach is not working and we have to suffer in this summer. Have tried for help but no assistance was provided. KIndly refund the ticket amount and also remember it is Indian railway afterall and you should not harass passengers travelling in AC compartments by providing such services. My PNR is [protected]. Kindly look into this matter seriously.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                A
                Arunpr86
                from Mumbai, Maharashtra
                May 22, 2015
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                Dear Team, I am unable to book tickets due to the ads that constantly appear on the screen. Unable to check the availability of the tickets as well. This is poor maintenance. We do not have the option to close the ads manually. Kindly withdraw those stupid and senseless ads. We do welcome user friendly service. Thanks! Arun Kumar N
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                May 26, 2015
                Updated by Arunpr86                 Dear Team,

                What is the status of this complaint ? I didn't receive a single notification so far.

                And you keep posting the ads "Resolution in 24hrs" .

                Poor Management all over.

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                  I
                  Indianin2015
                  from Bengaluru, Karnataka
                  May 22, 2015
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                  Address: Bangalore, Karnataka

                  Hi, I failed to book railway tickets couple of time. I have a 9 Mbps internet connection. IRCTC Site doesn't load even at this speed. The site hangs around at 9:58am. It comes available again at 10:08am. But all the tickets sold! How? If a person with 9Mbps connection could not connect and book, who booked all the Tatkal tickets? I suspect foul play behind this site temporary down scenario! Is it made down purposefully to sell the tickets to agents?
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    G
                    Gaurav Rose
                    from Mumbai, Maharashtra
                    May 21, 2015
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                    Address: New Delhi, Delhi

                    I cancelled ticket against "PNR No: [protected]", for "Train No/Train Name: 12505/NORTH EAST EXP" on May 9, 2015. Also, tried booking for "Train No/Train Name: 12817/JHARKHAND SJ EXP" on May 8, 2015 but the transaction failed. The "Transaction ID was: [protected]". For this failed transaction, amount was debited from my account. For both above, refund amount has not been credited into my account. On contacting IRCTC customer care, they say - that money is already refunded and I need to contact the concerned bank, while on contacting the bank, the bank staff says that they have not received any refund. I have attached photo proof both cases, as well.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      Saurabhtorres
                      from Shillong, Meghalaya
                      May 21, 2015
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                      Address: Bangalore, Karnataka

                      I have waiting A/C ticket PNR[protected] from HTE to YPR but later it confirmed in sleeper class with another PNR Number ( [protected]) as i made an application in DRM office for the urgency of my journey. I asked for the balance amount from TT but he refused to give. Please help in this regard and make my hard earning refunded. Thanks and Regards, Saurabh
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                        A
                        aniketp27
                        from Mumbai, Maharashtra
                        May 21, 2015
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                        Address: Thane, Maharashtra

                        Dear Sir / Mam, I had booked ticket of train 01039 LTT Karmali Express SPL on 08 May 2015 PNR [protected] Transection ID [protected] from Thane to Kankavli. due to suddenly changes in the coach from 3ac to sleeper by railway. still we not received information from station counter reg. getting money difference between 3 tire & sleeper coach. we need our money refund difference between sleeper to 3 ac (which i had booked earlier). we also inquire in the railway counter of Kankavli station reg. the same. that person have insufficient knowledge. he only told us "if you had booked ticket from internet you need to do it from the same only". attached receipt is given by railway TC to collect the amount. request you to kindly process the my money difference ASAP. Regards Aniket [protected]
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Rajib973
                          from Delhi, Delhi
                          May 21, 2015
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                          Address: Purba Medinipur, West Bengal

                          dear sir, i am rajib das booking resevation through irctc website in computer the id is rajib506 but ticket is not booked.The amount Rs 532.47 is deducted from my a/c. Train No. 12243 - Haldia-Anand Bihar Express. Bank transaction no. [protected]IG0ABHSET3 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Can I get back the deducted amount Ra. 532.47 ? If yes then how much time it will take ?
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                          Reminder-II.
                          Please confirm whether I shall refund he deducted amount Ra. 532.47 ?
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                          Not received deducted amount Ra. 532.47.
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                            V
                            vj2015
                            from New Delhi, Delhi
                            May 21, 2015
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                            Address: Gurgaon, Haryana

                            I cancelled ticket against PNR - [protected] on 4th May 2015 The refund of Rs 1495 is still not credited in my account On contacting IRCTC customer care - they say - that money is already refunded and I need to contact the concerned bank - the bank staff says that they have not received any refund. IRCTC has no clear explanation of what exactly is happening Please refund my amount and stop harassing consumers.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              Anurag Jaiswal456
                              May 20, 2015
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                              Address: Allahabad, Uttar Pradesh

                              This is to register a complaint for IRCTC Canteen at Allahabad Railway Station. Stall number: 3 on platform number 7, Owner: Mathura Prasad. Canteen Vendor is charging Cooling Charges Extra Rs. 5 for the mineral water bottle. Vendor charged Rs. 20 for the bottle with MRP. Rs. 15.00. After asking for MRP, He said that cooling charges extra. Almost every vendor on platform is charging extra in IRCTC approved Canteen. Stall number 1 on platform 7 charged Rs.25.00 for Amul Cool Flavored Milk which has the MRP. Rs.20.00. He was ready to return the Rs. 5.00 after argument, but later he refused to give cold mineral water bottle because he did not want to sell that on MRP. Hope someone is concern about this and action will be taken to stop this. Thank you.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              Stall no:cs new3 located between pillar no. 10 and 11 on platform no.8 in visakhapatnam railway station is overcharging from the customers. I was charged 10 rupees for coffee which is priced as 7 rupees on price chart and they charged me 20 rupees for a water bottle with mrp-15 rupees..on asking the reason for their over charging they reason that all the other stalls are charging the same amount and they are not even bothered about a complaint being filed against them for the above reason.Kindly respond soon and hope the issue will be resolved soon
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                                NA6050
                                from Basi, Punjab
                                May 20, 2015
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                                Address: Ludhiana, Punjab

                                Transaction ID: [protected] Train No./ Name: 14011 / DLI HSX EXP PNR Number: [protected] Date of Journey: 04-May-2015 Date Of Boarding: 04-May-2015 Date of Booking: 21-Apr-2015 From: DELHI (DLI) To: LUDHIANA JN (LDH) Boarding At: DELHI (DLI) Resv Upto: LUDHIANA JN (LDH) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 1260.0 Ticket Type: E-Ticket TDR Filing Date: 04-May-2015 21:38:54 HRS Cancellation ID: [protected] Registration No: DNR100515W24006 TDR Status: CR Registered
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                                  Gyan_1981
                                  from Chennai, Tamil Nadu
                                  May 20, 2015
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                                  Address: Mumbai City, Maharashtra

                                  PNR: [protected], Train No. 12904, Golden Temple DOJ:[protected], S, NZM-BCT, DEP: 07:35 GYANENDRA KUMAR, S9 6, Please do the needful. Transaction ID: *[protected] *PNR No: *[protected] *Train No./Name: *12904Â /Â GOLDN TEMPLE ML *Date of Journey: *28-Apr-2015 *Date Of Boarding: *28-Apr-2015 *Class: *SLEEPER CLASS (SL) *From: *H NIZAMUDDIN (NZM) *To: *MUMBAI CENTRAL (BCT) *Boarding: *H NIZAMUDDIN (NZM) *Resv Upto: *MUMBAI CENTRAL (BCT) *Quota: *GENERAL (GN) *Ticket Type: *E-Ticket Passenger Details SL No. Name Age Sex Berth Preference Food Choice Concession Status 1 Gyanendra kumar 32 Male UPPER CNF Payment Details *Payment Option: *AXIS Bank *Ticket Charge: *595.0 *Service Charge: *11.24 *Total: *606.24
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    saijatin
                                    from Hosanagara, Karnataka
                                    May 20, 2015
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                                    Address: Hyderabad, Andhra Pradesh

                                    dear sir, i k ravi varma booking resevation through irctc app in mobile the id is krv939 but programe cancelled i cancelled tickets from secunderabad to bhimavaram town pnr no.[protected], transaction id:[protected] cancelled date on 07.05.2015, the journey date is 09.05.2015 and another ticket is cancelled pnr no.[protected], transaction id:[protected] this ticket cancelled date on 08.05.2015 and journey date is 13.05.2015 bhimavaram town to secunderabad, but not credit my account, the account no. is[protected], so kindly needful to arrange the balance amount of 195+195=390. thanking you sir. your faithfully, K.Ravi Varma, mobile no:[protected].
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      domtorredo
                                      from Gorakhpur, Uttar Pradesh
                                      May 20, 2015
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                                      Address: Gorakhpur, Uttar Pradesh

                                      my irctc user id is domtorredo i tried to book tatkal for gorakhpur to new delhi for vaishali superfast exp (12553) on 17 May 2015 and paid ₹1112.47 ref no. [protected]IG0AARXRR9 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT and again for gorakhpur to new delhi for Gorakhdham superfast exp (12555) on 17 May 2015 and paid ₹1102.47 ref no. [protected]IG0AASAQH2 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT I paid through SBI internet banking a/c- [protected] CIF NO. [protected] My name is Farooq Abdullah Add- 432 purana gorakhpur, gorakhnath, gorakhpur UP 273015
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        hummer
                                        from Shillong, Meghalaya
                                        May 20, 2015
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                                        Address: Kolkata, West Bengal

                                        I traveled 12345 saraighat exp. On15.5.15. Availed ticket through internet . PNR No [protected] ticket as WL 1. HOWRAH TO RAMPURHAT . The TT charged me as without ticket and take rs 200 at Rampurhat. My question if I charged as WT so why not I returne my booking fare? Still now I have not received my fare.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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