Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir/Madam, I called on IRCTC toll free helpline number [protected]. A male person received the called and he was sleeping i knew this from his voice. I asked 'is this IRCTC' he replied 'yes'. I wanted to know fare of train number 04410 from NDLS to MFP but he replied 'no inquiry is available here' and he disconnected the call. I called again and his answer was same then i asked 'this number [protected] is for which purpose' then he again disconnected. After that he not received my call again. I request to give details and purpose of IRCTC toll free helpline number [protected] and take an action on that person. Thanks! with regards Rohit Ranjan IRCTC username- Rranjan786

Hi, I recently booked tickets. I really appreciate the new UI of IRCTC. After i entered the passenger's name, i selected on the option "Allot only if lower berths are available" option and made the payment. After making the payment, the page displayed error saying "There is no lower berths available as requested". So i proceeded to NO and again booked the ticket. I didnt get the money refunded for my payment before the error. When will it be refunded?

dear sir, i am booked tickets in s.v.travels, opp bus depot, dilsukhnagar, hyderabad-60.they are collected obnormal charges at the time of booking.i am booked 4tickets on 13-08-14 to vijayawada and kakinada.date of journey is 15-08-14.they are collecting rs 2357.00.vijayawada 3 tickets and kakinada one ticket by train no 17205.so please give suitable reply. thanking you sir, with regards, durgaprasad.v [protected].

Hi, This is to inform you that I have travelled in Ajanta Express on 19th September, 2014 from Secunderabad to Nagarsol and again on 20th September, 2014 from Nagarsol to Secunderabad. I have observed that all the prices of eatables, drinks and edibles were being sold by the sellers at a uniform cost which is hiked by themselves. Tea was sold for Rs. 10/-, Breakfast of two Idlis and two vadas was sold for Rs. 40/-. When enquired with another passenger of other train (Krishna Express), the cost of same breakfast was sold for Rs. 30/-. I request you to take a serious action against such unofficial price hike of the sellers in the trains at the earliest.

Dear sir/madam. i was booked a ticket on 11.09.2014 Pnr no.[protected], journey date 14.09.2014. train no 04821 / JU SDAH Premium. The train was cancelled on this day by Railway, but till date I have not received the ticket amount. so please do need full for refund the amount. Thanking you Srinivash Rao

I have booked ticket in train no -19032 in HW ADI Mail on dated 20/09/2014. Money is deducted from my ICICI Bank Credit Card but ticket is not booked .please return my money back and my ICICI Bank Credit Card and IRCTC transaction ref id no [protected] worth RS- 1136.24

Hello irctc . I have a complaint about staff in kakinda port station . on date[protected] we travelled in the train named kakinadaport to vijayawada fast passenger that we complied on the parcel counter officer and station master who are working in Kakinada port station.that my train[protected] early Moring 4:40 am ) i went to station at 3o clock to book my boxer dog to kakinda port to rajamandri station there is only one person who giving tickets and parcel counter officer he replied that to book dog if you want to book dog you must stay here at night it self. How can we suppose to do that even as girl i am only taking the responsibility about that dog. That we heard that and also done that to book a dog we want to come one before 1 hour even i went to station 1:30 mints before they are really talking very rude in nature they also giving comments wait for 4 hours and travelled in onther train its really very big insulting to a girl . Please respond to this

Hi IRCTC, I booked 3 tickets in past 1 month. None of the ticket is displaying in my booking history and i also noticed that i did not receive any email from IRCTC but i received the message in my cell phone that these ticket are confirmed. My ticket's details are below:- PNR:-[protected] Name:- Nitish Parakh PNR:- [protected] Name:- Jitesh Parakh PNR:- [protected] Name:- Nitish Parakh Please do the needful.:(

Dear sir, Please find the following Detail. I have made below reservation on TATKAL kota on schedule date.dated 06.08.2014 i filed a TDR for refund the amount and mentioned the reason train late more than 3 hours.But IRCTC repudiate. . Now here is my request to Please reopen the case and refund the amount. Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 18030 SHALIMAR LOKMANIYA TILAK EXP Date of Booking : 05-Aug-2014 Class : SL Quota : TATKAL Date of Journey : 06-Aug-2014 From : NN To LTT Boarding At :NN Date Of Boarding : 06-Aug-14 Reservation Up to :LTT

This happened at Bandra station enquiry counter number9. 21 September 2014 at about 11am. Instead of giving help the person was more interested in making fun of the mistake that we made while booking ticket. He even said "Ab tum bhukto hum kuch nahin karnge ". When we objected he started raising his voice and kept fighfighting until we left the counter. I was surprised by this rude behaviror

Me and my husband were moving towards ambala from aurangabad by sachkhand exp. & we experienced very poor condition & service in 2 AC that was very shocking. Rats were roaming in the train and afterwards we noticed one of ou r leather bag was totally damaged by rat. We did not even think this tupe of condition we are going to face in AC tier

We had booked below mentioned ticket on 14th Aug for travel from delhi to mumbai. Only one passenger ticket got confirmed rest two passenger ticket was on waiting list only W1 and W2. We haven't got refund two passenger who didn't travelled due to waiting list kindly confirm refund status urgently. No where in website is metioned that waiting list ticket has to filled TDR for refund. Booked Ticket History Transaction ID: [protected] PNR No: [protected] Train No./Name: 12954 / AG KRANTI RJDHN Date of Journey: 15-Aug-2014 Date Of Boarding: 15-Aug-2014 Class: THIRD AC (3A) From: H NIZAMUDDIN (NZM) To: MUMBAI CENTRAL (BCT) Boarding: H NIZAMUDDIN (NZM) Resv Upto: MUMBAI CENTRAL (BCT) Quota: TATKAL (CK) Ticket Type: E-Ticket Passenger Details Payment Details Payment Option: Visa/Master Card(Powered By HDFC BANK) Ticket Charge: 7170.0 Service Charge: 22.47 Total: 7192.47 Booked Ticket History Transaction ID: [protected] PNR No: [protected] Train No./Name: 12954 / AG KRANTI RJDHN Date of Journey: 15-Aug-2014 Date Of Boarding: 15-Aug-2014 Class: THIRD AC (3A) From: H NIZAMUDDIN (NZM) To: MUMBAI CENTRAL (BCT) Boarding: H NIZAMUDDIN (NZM) Resv Upto: MUMBAI CENTRAL (BCT) Quota: TATKAL (CK) Ticket Type: E-Ticket Passenger Details Payment Details Payment Option: Visa/Master Card(Powered By HDFC BANK) Ticket Charge: 7170.0 Service Charge: 22.47 Total: 7192.47

Dear Sir/Madam, I had booked a tatkal ticket from KGQ to TVC journey date 25Aug2014, but the train got late from more than 12 hours and I had to take alternate form of travel to reach TVC.I had filed the TDR the next day at 26-Aug-2014 13:45:07 HRS after reaching TVC by bus.Now the status of TDR is showing CR Repudiate.I had to reach TVC in order to cancel file TDR as the railway inquiry person told I had to do it online itself.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [protected] Transaction ID: [protected] Date of Journey: 25-Aug-2014 Ticket Amount: 1630.0 TDR Filing Date: 26-Aug-2014 13:45:07 HRS TDR Zone: SOUTHERN RAILWAY (SR) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

hi, toay i booked todaythat is on 19/09/2014 from SBC to bam in 3A amount Rs 1527 deducte from my SBI account uring online payment.but ticked is not booked but amount is educted so i did again ticket, please refund that failed transaction amount, my trasection ID is [protected] date of boarding 3/10/2014 from SBC(banglore) to Bam(berhampur) in prasanti train

I was travelling along with my family on the 11th of september 2014 in cape mumbai express. pnr no. [protected]. date of journey : 11 sep 2014. train no. 16382.. we had a worst time during the entire journey. we had bed bugs in the bed spreads given n also bed bugs roaming all over our luggages. we even were harrased by the caterers overcharging each food items they sell right from tea/coffee. had spoken to the manager but in vain. he was touching our feet n asked us to forgive. They behaved very unproffessionally. manager name: Monu Singh. Attendant name: Deepu. Caterer owner: A.K AGARWAL. hoping to get a response from you . Thank u.

Dear sir, I had tried for booking TATKAL on Date of Booking: 11-Sep-2014 for the train Train No./ Name: 16315/KOCHUVELI EXP, Transaction ID: [protected] through HDFC netbaning. But transaction got failed. But it is showing Payment Status: Payment Settled.But amount is not credited Below specified are the details Transaction ID: [protected] Train No./ Name: 16315/KOCHUVELI EXP Date of Booking: 11-Sep-2014 Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Date of Arrival: 13-Sep-2014 From: BANGALORE CY JN (SBC) To: ERNAKULAM JN (ERS) Boarding At: BANGALORE CY JN (SBC) Resv Upto: ERNAKULAM JN (ERS) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Bank Name: HDFC Bank Reservation Status: Not Booked Transaction Amount: 456.24 No. of Adults: 1 No. of Children: 0 Ticket Type: E-Ticket Refund Details Refund Status:REFUNDED Refund Date:13-Sep-2014 Refund Amount: 456.24 kindly, do the needful and credit my amount to my account. Regards Nivin Mathew

I tried to purchase a online ticket from Thiruvananthapuram to Chennai on 11/07/2014 (journey date 14/07/2014).The amount of sleeper class ticket Rs 492 is deducted from my account in the same time.txn#[protected]. But I did get any message from IRCTC (my email ID: [protected]@gmail.com), So I could not travel, .My ticket amount is not refund yet. Immediatly refund that amount with interest. T.Johnson

hi this is SATHEES KUMAR .i was booked one tatkal train ticket from mas to rasp, that ticket was not conformed, and automatic cancelled, total cost of ticket is 416.24rs bank charge 7.72rs total cost of my ticket 423.96 rs .debit in my account.but refund amount is 381.96, total loss 42rs, that loss amount how much cost i given to irctc & bank? note: one ticket booking how much cost given to irctc & bank? why i given to cost for automatic cancelled to irctc & bank? very worst in irctc money money only irctc

Dear Concern, My self Yajuvendrasinh Parmar i was trying to book a tatkalticket from Bhuj to Ahmedabad by online booking portal IRCTC but when foundtickets are available wrong error occurs that you are permitted only 2 tatkal ticketsbetween 10 to 12pm per IP address but how come wrong error occurs without bookany tickets on my IP address 10.24.167.110 and from my mayur3131 ID. Request to share my registered complaint number and confirmback...

As Details mentioned below, Booked my tickets on the below mentioned dates and two days after the ticket booking extra money as commission is deducted from my SBI account without any prioir intimation and authorisation. Already at the time of booking IRCTC has added the service charges then what for this deduction has been done ?Kindly take a appropriate action and return the deducted amount as soon as possible. Its very shameful... 16-Sep[protected]Sep-2014) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IGZ6707411 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 291.24 16-Sep[protected]Sep-2014) TO TRANSFER INB IRCTC-RAILWAY TICKET BOOK Railway Ticket Booki [protected]IGZ6714842 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 291.24 18-Sep[protected]Sep-2014) DEBIT ICG[protected]IGZ6714842Commission of IGZ67 11.25 18-Sep[protected]Sep-2014) DEBIT ICG[protected]IGZ6707411Commission of IGZ67 11.25 Thanks Dr.Vaishali