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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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+91 44 2530 0000
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+91 11 3934 0000
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Mobile
+91 11 2331 1263
301
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 445

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S
sumitarora02
from Bengaluru, Karnataka
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TDR for PNR 2462602034

Hi, I had filled for TDR for PNR - [protected]. However, the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". The train was delayed more than 3 hours, hence we did not travel. Regards, Sumit....
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A
akash5005
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Automatic cancellation of confirmed Tatkal ticket and no refund message received against the same

Address:Kolkata, West Bengal

I booked a confirmed tatkal ticket, however after booking it was reflected as 'Cancelled' and no refund since it is a confirmed tatkal ticket. I rebooked another ticket immediately due to urgency of my journey. Spoke to customer care but refused to help. Kindly help if i can get that refund. The PNR for both the tickets are: [protected] ( AUTOMATICALLY CANCELLED) & fresh rebooked: [protected] Plz help. my mob no: [protected]...
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A
anishabc25
from Ujjain, Madhya Pradesh
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refund amount not get on cancelled ticket

Address:Bhind, Madhya Pradesh

We booked a ticket through IRCTC online but on journey date Train has been cancelled and i didn't get the refund amount till date 13/09/2014 booked History Train no. / Name 15484/ MAHANANDA EXPRESS DATE OF JOURNEY 24 AUGUST 2014 TICKET BOOKED ON 21 AUGUST 2014 PNR NO. [protected] TICKET CHARGES = Rs.645 TRANSZCTION ID [protected] With regards; Anish Sharma [protected]@gmail.com...
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N
nirajankur
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Two TDR File But not refund amount

Address:Patna, Bihar

Sir, Not refund two ticket as on date please help. the details are given below. IRCTC ID - nirajankur 1. TDR File dt. 17.06.2014 PNR No. [protected] Ref. No. ekt[protected] Transaction id. [protected] 2. TDR File dt. 19.08.2014 PNR No. [protected] Transaction id. [protected] Thanks & Regards Niraj Kumar Mob: [protected]...
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J
Johny89
from Ponda, Goa
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Negligible and pathetic staff ..lack of informative staff in your not so good company after this incident

Address:North Goa, Goa

I had booked a ticket to chengannnur by netravadhi express which comes from lokmanya Tilak Terminal. When we asked the staff through phone they said it wil reach at 1.20 am. Again when we called at 11.40 am they said the same thing. So we left at 12 am and reached at 12.25 am.But when we reached, The train left at 12.20 am. Come on now..are we fools here to travel from.ponda to margao and listen to this unsensible talk. I know there...
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A
ashokrunwal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no water & toilets too ugly

Address:Bijapur, Karnataka

Jodhpur Jasalmer train Train no. 18410 Dep time 11.45pm Complaint lodged 12.15am [protected]@ 1.40am Toilet ugly non clean shabby No water Compartment also too ugly 9.9.2014 Though complaint was lodged nobody took care At last one passenger pulled chain and forced railway authority to clean toilets Instead railway security forced him to take to station But all passengers supported the guy They called upon scavenger to clean all...
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M
mohammed ali
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Did not Received The Refund Amount

Address:Hyderabad, Andhra Pradesh

Hi On 2-9-2014 I booked Tickets from HYB To GTL The Transaction is failed I tried 2 Times But 2 time the transaction is failed The transaction No is below . 1.) Transaction Id: [protected] 2.) Transaction Id: [protected] The Amount is detected for each transaction is 1011.24 for 2 Transaction is Total : rupees 2022.48 So still I did not received the amount from irctc I forwarded a mail and made a call but their are saying...
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D
Dhananjayam
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Irresponsible & MisBehave

Address:Bangalore, Karnataka

Dear sir, one Person Mr.KIRAN KUMAR who sits in Bangalore Railway station with Big Board MAY I HELP YOU is unfit to the this type of job who doesn’t know basic courtesy that how to speak to customer /passenger and shows irresponsibility also he got mike for BIG MOUTH .He never start talk with SIR I have booked the ticket through online and For return ticket i haven’t got PNR no But payment has been deducted, so I went this person...
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P
pradeepkumarpalavalasa
from Hyderabad, Telangana
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ticket cancillation refund amount

i have book the railway reservation ticket its pnr number is [protected] at the date of 27th aug2014.but it was cancelled at the date of 02nd sep 2014. but the refund amount was not back to my account .please check the details of my ticket transaction and getting back the refund amount to my account .my account details are no is [protected]...
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G
guru abcd
from Bengaluru, Karnataka
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Not able to access my IRTC online account

Address:Bangalore, Karnataka

Respected Sir I undersigned Mr. Gururaj Yadappanavar created online irtc account on 4th August 2014 but for some reasons i could not access your online irtc account which says there was a problem in the user name assigned to me. I tried to call the irtc customer care many times but didnt get any proper response from them So please rectify the problem at the earliest thanking you yours Gururaj...
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A
ashokandcompany
from Jamnagar, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

You are not allowed to login as your account is deactivated.

Address:Jamnagar, Gujarat

Dear Sir, My user ID is JayMShah. I am getting message that "You are not allowed to login as your account is de-activated" whenever I try to login. Please inform the procedure to activate the account. From my computer I can not go to Sign In tab also it directs me to the same window. Please help me out....
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K
Kiran Bollepalli
from Bengaluru, Karnataka
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Ticket booked but PNR is not generated

Address:Bangalore, Karnataka

I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "Last pending Transaction History" it is showing "payment requested" when i click on transaction id, it is showing booked, but no PNR no. Please find following details: Transaction ID : [protected] Train No./Name: 12764 / PADMAVATI EXP Quota: TATKAL (CK) Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Class:...
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S
Sonali_Singh
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not received amount for cancelled train ticket

Address:Buxar, Bihar

Hi, This is to inform that train number 12303 / POORVA EXPRESS was cancelled on 15th Aug, 2014. I had booked 2 tickets for the train. When I tried to cancel my ticket(as train was cancelled), it displayed train cancelled and I was not able to cancel the ticket, also i was not able to TDR for it as the ticket couldn't be cancelled. It has been more than 15 days, I haven't received the amount in my account. As, the IRCTC account...
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B
bold bijan
from Pune, Maharashtra
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NON REFUND OF AMOUNT OF CANCELLED TICKET

Address:Bilaspur, Chhattisgarh

Sir, I have cancelled two tickets on 2nd sept . fron BSP to ASN and ASN to BSP with following details on 2nd sept. Refund ID REFUND AMT [protected] 315.00 [protected] 630.00 But till now amount is not transferred to my SBI A/c kindly refund my amount with penalty...
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H
hvsnsharma
from Delhi, Delhi
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TDR Amount not refunded till date

PNR No : [protected] Tr. ID :[protected] D.O.J. :[protected] Yeshvantpur to Udupi, Train was late by more than 5 hours and route was also changed So I made TDR as above. Till date I have not received the refund. - Suryanarayana sharma - [protected]...
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Y
yogita188
from Mumbai, Maharashtra
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TDR filling issue

Address:Ahmedabad, Gujarat

I need to cancel one of my ticket booked by IRCTC website on 30-Aug-2014. As this train is running from Delhi station by 12 PM . Chart has been prepared at that location so was not able to file TDR or cancel my ticket. That is why on that day I was not able to do anything. So I have filed my TDR the very next day is 1-Sep-2014. Still railway not refunding my money. Please do needful in this case....
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Z
zfeza
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

tdr refund complaint

Address:Patna, Bihar

Dear Sir/Madam, I had booked a ticket from PATNA JN (PNBE) to ANAND VIHAR TRM (ANVT) journey date14-Aug-2014, but the train got late from more than 12 hours.I had filed the TDR on the next day at 15-Aug-2014 05:06:20 HRS. The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if...
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jeetpzasr
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Improper food from pantry cart

Address:Muzaffarpur, Bihar

I travelled on 7 th sep 2014 from delhi to muzaffarpur from swatantrata sainani express .I ordered lunch to the pantrycar boy.it was a veg lunch order.i ordered 6 paratha, dal fry, aalo fry, one sabzi, 15 ml pickle, one glass sealed water.It costed 120 rupees.All the vegetables and dal was smelling bad and was found to be rott.paratha was so hard.water glassand soft drinks were of local companies and were not so good.This food is not good...
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M
magimaa
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

user id and password & Pass Word-Reg.....

Address:Salem, Tamil Nadu

Dear sir... I forgot my user id and password but i remember my email id [protected]@gmail.com... i have to cancel my ticket which is on 14 Sep. My Num no. is [protected].. plz help me out as early as possible Thanks & Regards M.Magimairaj...
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M
Manish1985
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non Refund of Amount

I was scheduled to travel on 16th August and the train was delayed for more than 8 hrs so I chose not to travel. I filed the tdr on 22nd August as I was continuously travelling. Now IRCTC says that the TDR cannot be processed due to delay in filing TDR. The PNR No is [protected]. I have following question:- When a person is travelling then how they can file the TDR? Who is responsible for the delay in train? Where does the money goes...
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