Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a tatkal ticket for my son on27.9.2014 (PNR[protected]) from Kengeri to Madurai for his urgent visit. After booking ie after payment the current got cut and we dont know the ticket confirmation. The same was intimated to my son and he booked another tatkal. On both time, there is no intimation through SMS, but the payment detail received in cell phone. It is the responsibility of irctc to intimate immediately through SMS to the concerned traveller failing which they have to see alternative. In our case we booked Two tatkal tickets for same K. Ramasamy 27 years on 27.9.2014 (PNR [protected] [Kengeri to Madurai] & PNR [protected] [Kengeri to Tiruparankunram] due to poor performace of IRCTC by not receiviing SMS immediately. the PNR[protected] was used and the [protected] was not used. hence the PNR [protected] amount may please be refunded to Kalyanasundaram. R

I have booked retiring room at ROURKELA-ROU, on[protected], TID -[protected], DOJ[protected], but I could not received confirmation message on mobile or email due to Internet problem. Kindly pl arrange to send and arrange to refund money RS. 197.47 for failed transaction ref no IG00AOZJG7, previous to above TID.THANKS....

I am currently traveling by train no 13413 BSB TO DLI. I am in S2 56 coach their is no fan and light facility rest other coach are ok we have pay same amount not less other then. The coach is very old.when we have pay same amount then why not getting the indian railway service.thier is no charging facility and rest coach have evry thing. no water in S1 coach.why this think i want to know. What is the my mistek i have select wrong train. I am a regular travelar. Ofter incresed fair no facility then why encresed..?unable to load photo for this side.

Hello This is Srinivasu K from Hyderabad. I would like to thankful to IRCTC because integrated Next Gen IRCTC Website and loading and log in application issue has resolved in next generation. But frequently Payment failures when the time of the tatkal. I am getting above issue for the past 3 days onwards and unable to book the train ticket bcz tickets are gone. Better to solve this issue ASAP and it ll help for end users. Issue2: Re-login Issue While payment time its redirect to session expiry page for the corresponding bank website. At this moment again trying to logging i m getting count down time but unable to loading. Hoping for a quick solution. Email: [protected]@hotmail.com Mobile: +91-[protected]

Hello This is Ashok Kumar Bhandari from Guntur. I had to book tatkal tickets vide Next Gen IRCTC Website but each and every time I get the same message "YOU WILL BE REDIRECTED TO IRTCT WITHIN SO AND SO SECONDS". Many a times the Ticket is not generated but the payment gets deducted from Bank Accounts. Please rectify the problem as soon as possible and kindly check with that Re-login Issue. Hoping for a quick solution. Email: shripal.[protected]@gmail.com Mobile: +91-[protected]

Hi, currently I am travelling in Konark express train number 11019, pnr number [protected].previous night in train was a worst experience. Rats in train chewed away most of my luggage and stuff inside them..its not only my only experience.all my copassenger had the same trouble..its such a horrible experience..Noone of the train attendents heeding out the problem..I am reporting this problem from train while travelling..who will compensate my loss?please take immediate action on this

I booked ticket from Jabalpur to Bhopal in train No 11472 on 27 Sep 14 from my user ID khbilhari. After booking the ticket the amount is deducted from my SBI Saving A/C but ticket was not actually booked. Please refund the deducted amount as soon as possible. My booking Txn No[protected].

Transaction Id : [protected] PNR No: [protected] Dear Sir, I had booked e-ticket for 21/04/2014 from Ujjain to Ahmedabad in 19168 Sabarmati Express in 3AC. On 21/04/2014, the train was late more than 6 (six) hours at my boarding point Ujjain Jn from it actual departure at 18:50. I have already filed TDR before departure of 19168 Sabarmati Exp well before the departure of train. After writing many mails I was told by IRCTC customer care that I had file late TDR, but TDR was file before actual departure of train which was almost 7 hours late. I hereby request you to kindly reopen the case and refund back full ticket amount to my account as the train was late more than 3 hours.

Hi, My old registered account was deleted without any prior information (vikash.405). Also, I am unable to signup as a new user (sign up page is redirecting to https://www.services.irctc.co.in/). Its a major bug with your new system and kindly respond quickly. Also please tell me the reason for removing my previous account .

Transaction ID: [protected] Train No./ Name: 17487/TIRUMALA EXP Date of Booking: 04-Oct-2014 Date of Journey: 05-Oct-2014 Date Of Boarding: 05-Oct-2014 Date of Arrival: 06-Oct-2014 From: TIRUPATI (TPTY) To: VISHAKAPATNAM (VSKP) Boarding At: TIRUPATI (TPTY) Resv Upto: VISHAKAPATNAM (VSKP) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Requested Bank Name: State Bank of India Reservation Status: Not Booked Transaction Amount: 991.24 No. of Adults: 2 No. of Children: 0 Ticket Type: E-Ticket

Sir,

Re: pnr no. [protected]

This particular train was late absurd. Instead of

10.45 pm[protected] it was departed at 04.50 am[protected]. Almost seven
Hours.

Whole night i waited threr, approx 3.00 am enquiry counter said it may be more two
Hours late.

Now tell me a lady with two children waited at station since 10.30 pm (Almost
Arround five hours)

And your system can not say that what will be the actual time for departure. Being
A family person will you stay threr at night
More longer when there is uncertainity.

I take my family back to home. A sleepless night we spend. At 9.00 am i went to
Staion for refund they said i have to file tdr through online.
I have to attend my office on time. Being tired i went to office and apply
For refund (Tdr).

Whrer i was wrong still i am not understood?

As you said 2 hours of the actual departure of the train in case of confirmed e-
Tickets. Now tell me how can i came to know the actual departure .

That means i have to wait more few hours for just to know the train actual
Departure. What a system you have?

Being a passenger you must follow the matter. I did not traveled on my tickets on
My journey date because of absurd train late
And station in-charge was unable to say the trains scheduled. In night i can not
Allow my family to keep there.

For you six thousand is a small amount may be but for me i mean it sir.
My money is not worthless. I need my money back.

Please help me as matter is only delaying.

Your kind co-operation and consideration will be highly solicited.

Yours truly,


Sanjib boyed
[protected]

Mobile no.>> [protected]

Journey in Bangalore express T.no.16316, on 27th Sept, 2014: The 2T AC Coach was Shabby, worn out and more over the toilet accessories were ugly as if it is not indented for human use. Around 5 AM water supply got stopped in this Coach(A1). Complaining didn't solve the problem.The person on duty expressed his inability. Not for the amount charged but on humanitarian consideration proper cleaning would have been done at least. Journey in Kanyakumari express T.no.16526on 30/10/2014 The bed sheets provided urine/Ammonia smell obviously cleaning is not proper/not done.Toilet mug was so ugly that people cannot touch it.On complaining to TTE, skipped saying that he shall report.This complaint is made in the good faith that points mentioned here will be addressed and resolved in a broad sense. Copy of this is being forwarded to the honorable Prime Minister and Railway minister.

my tickets have been cancelled by some unknown person. Transaction id of these ticket are[protected], [protected], [protected] and [protected]. These tickets of mine have been cancelled without my permission . It has been done by hacking my account . So please put attention on this illegal activity and tell me what to do know.

I Booked a Ticket in JU SEALDAH Premium, and was on the payment page, I Clicked [PAY] and i was reverted to the Login Page of IRCTC but the ticket Amount of 5243.72Ruppees was withdrawn from my account. I want the Money Withdrawn from my account, back.

Special Premium training 22913 booking is only possible on IRCTC. But when i proceed to do booking, it shows me that Rs.2, 390 is fare for 3rd AC journey. But when i proceed for the payment, then I am asked to pay Rs.10, 822/- (for 1 adult and a child). This is shocking. I am surprised, why till so many days of the train started, but error is not rectified. Is it game plan or harassment to Indian citizen?

i had booked a ticket from chennai egmore(ms) to tiruchirapalli(tpj) with pnr number [protected] on 2nd aug 2014 for the travel to be made on 1st oct 2014 in rockfort express(6177) in 3rd a/c and i got the confirmed ticket and i got the sms as well and irctc charged rs.2795 for 6 passengers including 2 senior citizens, but when the chart prepared it said my boarding point is ARIYALUR(ARU) to TIRUCHIRAPALLI(TPJ). i was made to wait with my kids and aged parents till 2 am to get 2 seats, this made a painfull journey and a lot of stress. will i get my money reimbursed or what is the procedure to get the money back.could you give me deatils in my mail id [protected]@hotmail.com

Bill no 88. Invoice no. 231. User name - Mustafa. Bill paid but item not delivered at Asansol station. My train halt around 30 mins but staff not delivered the item. My train no. 18184 and PNR no. [protected]. Shop name Triupati associates. Cocina food plaza

DEAR SIR I have done so many times registration for net ticket booking but not getting PASSWORD through e-mails or registered mobile no [protected] so for. Kindly send us PASSWORD immediately. G C SHARMA A-1 UP COOP SUG FAC FED DISTILLERY COLONY NANAUTA 247452 SAHARANPUR U P

Sir, Me and my family have booked non refundable tickets on this train which was due for departure at 8-30pm from kamakhya station, assam. We were first told the train is delayed and new time being 10-30 pm. It is 11 pm and surprisingly no further annoucement have been made abt the train when the train is supposed to leave from kamakhya station itself. The authorities are not providing any reason or update on the delay. This is a total failure on the part of the authorities to render their services this train being a so called special premium train. Plz address these sort of issues Yours sincerely, Shramana sengupta Guwahati, assam

Today I have booked a ticket from DLI to DHN. Date of Journey is[protected]. After booking the ticket the amount is deducted from my account but the Ticket was not actually booked. Please refund the deducted amount as soon as possible. My Booking Transaction ID is: [protected]