Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 443

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
samir sengupta
Report
Copy

transaction i.d. & pnr no.

Address:Kolkata, West Bengal

Sir, I booked 6 rly.tkt. from hwh to indore on line. Date of journey is 24.11.2014. Fare paid through net banking of sbi. The amount has been debited but received no messege frm irctc. Please tell me what should I do. Samir Sengupta Ph. No. o[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vsunil18
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Atm details & password hacked during booking ticket with irctc

Address:Allahabad, Uttar Pradesh

On dated 24th Sep 2014 I booked a ticket from Allahabad to Dadar, During ticket booking period a Axis bank gateway merchant message had come on screen to fill ATM card number & ATM pin when I submit Information my ticket would be Confirmed & the charges is 706rs only. But today at 7.33 am I received a message from my bank for debit amount rs 14750/- I visited my bank regarding this problem he Told me about fraud from Internet. Please...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kumkum Nayak
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for the cancelled ticket

Address:Khordha, Odisha

Mine ticket got cancelled i.e WL Tkt scheduled forand cancellled on 30-June-2014. I received a message for the same on 1-July-2014 "Your WL Tktcancelled.PNR [protected], Amt 700 will be refunded in your account". But the amount was not refunded despite of prolonged awaiting for the same (More than 3 months). Here inthe details of the booking of the ticket:" PNR:[protected] TRAIN:12864 DOJ:30-06-14, 3A, BBS-HWH Dep:22.51 KUMKUM NAYAK,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
avanishrai
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding theft in the train

Address:Bangalore, Karnataka

sir While travelling in the train no 12296 on the seat no A3 45 and A3 46 with the PNR no [protected], someone stole my mother's ladies purse near the Allahabad railway station between 02:00- 02:20 am which included the following : 1) Rs 10000 2) a bank demand draft of AXIS bank (DD no: 036999) 3) PAN card and ADHAR card 4) other essentials This makes me very hopeless about Indian Railways still awaiting for help. -Avanish kumar...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
V
Vishal K Upadhya
from Mumbai, Maharashtra
Report
Copy

IRCTC account been deactivated

Address:Mumbai City, Maharashtra

Dear All, Kindly note that my IRCTC account is been Deactivated, I have been using this account for more then 4 years or soo for my personal and family used. Not been used for any other purpose or fraudlent activities as such. My User ID is vishuin and my email id is [protected]@yahoo.com. Kindly look into this and activate the account as soon as possible as this is causing inconvenience for making any bookings for future travel. User...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
surbhib26
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Deactivation of IRCTC account

Address:New Delhi, Delhi

Today when I logged into my IRCTC account, it said, "Your account is deactivated." I was shocked at this unexpected message. I don't know the reason why IRCTC has done so. I request them to please re- activate my account. I have to cancel my tickets of next week (1 0ct 2014). Please help me asap. Thank-you....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
arpitgarg
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No Refund for TDR after 2 months

Address:Mumbai City, Maharashtra

1. For PNR: [protected], I filed TDR on 28th Aug on irctc website. I haven't received any refund even after one month. Status showing as CR Repudiate 2. For PNR: [protected], I filed TDR 2 months back. I got less refund 580/- out of 1370/- Train was more than 3 hrs later (12 hrs infact).. I was to get full refund. I called irctc helpline. The executive agreed and asked me to email to [protected]@irctc.co.in. I mailed them but mail bounced...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
B
Bhawana Joshi
from Lucknow, Uttar Pradesh
Report
Copy

Amount is not refund against Cancellation of TDR

Address:Lucknow, Uttar Pradesh

PNR Number: [protected], Transaction ID: [protected] I was booked a Normal ticket from LUCKNOW NE (LJN) to HALDWANI (HDW) Date of journey 31.08.2014 Train No 113019/BAGH EXPRESS, My Train Late More Than Three Hours and Passenger Not Travelled. Within next Hour . after moving the train, I filed a TDR for refund, but after some days We found TDR Status: CR Repudiate Cancellation ID: [protected] Reason for TDR Registration Failed:...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mukti kanta dhanee
from Balasore, Odisha
Report
Copy

non refund of air ticket

Address:East Sikkim, Sikkim

I have booked a air ticket in air india flight no ai880 scheduled to depart on 21st sept 2014 with pnr no ytzjx but the flight was cancelled at the last moment. Air india told me that money will bwe refunded friom irctc. Please help me at the earliest.


Ms shree priya dhanee
[protected]@gmail.com
Mob no:[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gpa_tiny
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding Amount to refund in account

Address:Ahmedabad, Gujarat

I have cancelled the ticket booked for date of journey on 13-Nov-2014 on 14-Sep-2014 13:16:47 HRS.In my account its refund status showing sent _to_bank. Amount to be refunded is Rs 1830. Inspite of repeated calls to your customer care no needful action was taken.My PNR No: [protected] & Cancellation ID: [protected].Kindly do needful action & refund back above amount in my account....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ranajit Adhikary
from Rajkot, Gujarat
Report
Copy

Account Recover

Address:Valsad, Gujarat

Dear Sir/Madam, I am Ranajit Adhikary, I'm not able to login in my account and not to reset password. If you kindly help me to recover my account or delete my account form IRCTC i will thankful to you. E-mail Id- ranajit.[protected]@gmail.com Mobile- [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rohitranjan786
Mar 8, 2022
This thread was updated on Mar 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

for disconnecting the call without giving inquiry and further not receiving the call

Address:Chennai, Tamil Nadu

Sir/Madam, I called on IRCTC toll free helpline number [protected]. A male person received the called and he was sleeping i knew this from his voice. I asked 'is this IRCTC' he replied 'yes'. I wanted to know fare of train number 04410 from NDLS to MFP but he replied 'no inquiry is available here' and he disconnected the call. I called again and his answer was same then i asked 'this number [protected] is for which purpose' then he again...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
Bharathi Priya
from Puducherry, Puducherry
Report
Copy

Money taken for Selections. When it will be refunded?

Address:Chennai, Tamil Nadu

Hi, I recently booked tickets. I really appreciate the new UI of IRCTC. After i entered the passenger's name, i selected on the option "Allot only if lower berths are available" option and made the payment. After making the payment, the page displayed error saying "There is no lower berths available as requested". So i proceeded to NO and again booked the ticket. I didnt get the money refunded for my payment before the error. When...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajuchinnodu
from Kakinada, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

at the time of ticket booking collecting excess amount

Address:East Godavari, Andhra Pradesh

dear sir, i am booked tickets in s.v.travels, opp bus depot, dilsukhnagar, hyderabad-60.they are collected obnormal charges at the time of booking.i am booked 4tickets on 13-08-14 to vijayawada and kakinada.date of journey is 15-08-14.they are collecting rs 2357.00.vijayawada 3 tickets and kakinada one ticket by train no 17205.so please give suitable reply. thanking you sir, with regards, durgaprasad.v [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Ranga Suresh Sannidhi
from Chennai, Tamil Nadu
Report
Copy

Prices of Breakfast, Lunch, Dinner and other edibles in Train

Hi, This is to inform you that I have travelled in Ajanta Express on 19th September, 2014 from Secunderabad to Nagarsol and again on 20th September, 2014 from Nagarsol to Secunderabad. I have observed that all the prices of eatables, drinks and edibles were being sold by the sellers at a uniform cost which is hiked by themselves. Tea was sold for Rs. 10/-, Breakfast of two Idlis and two vadas was sold for Rs. 40/-. When enquired with another...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Ysrinivash Rao
from Moradabad, Uttar Pradesh
Report
Copy

I have not received my refund amount till now

Address:Khordha, Odisha

Dear sir/madam. i was booked a ticket on 11.09.2014 Pnr no.[protected], journey date 14.09.2014. train no 04821 / JU SDAH Premium. The train was cancelled on this day by Railway, but till date I have not received the ticket amount. so please do need full for refund the amount. Thanking you Srinivash Rao...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
parve_1983
from Etawah, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

return my money for failed transaction

Address:Gurgaon, Haryana

I have booked ticket in train no -19032 in HW ADI Mail on dated 20/09/2014. Money is deducted from my ICICI Bank Credit Card but ticket is not booked .please return my money back and my ICICI Bank Credit Card and IRCTC transaction ref id no [protected] worth RS- 1136.24...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vineeprathyusha
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

complaint about staff

Hello irctc . I have a complaint about staff in kakinda port station . on date[protected] we travelled in the train named kakinadaport to vijayawada fast passenger that we complied on the parcel counter officer and station master who are working in Kakinada port station.that my train[protected] early Moring 4:40 am ) i went to station at 3o clock to book my boxer dog to kakinda port to rajamandri station there is only one person who giving...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nitish Jain
from Gurgaon, Haryana
Report
Copy

Not displaying tickets in Booking history

Address:Bangalore, Karnataka

Hi IRCTC, I booked 3 tickets in past 1 month. None of the ticket is displaying in my booking history and i also noticed that i did not receive any email from IRCTC but i received the message in my cell phone that these ticket are confirmed. My ticket's details are below:- PNR:-[protected] Name:- Nitish Parakh PNR:- [protected] Name:- Jitesh Parakh PNR:- [protected] Name:- Nitish Parakh Please do the needful.:(...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
mehreen10
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Rufund

Dear sir, Please find the following Detail. I have made below reservation on TATKAL kota on schedule date.dated 06.08.2014 i filed a TDR for refund the amount and mentioned the reason train late more than 3 hours.But IRCTC repudiate. . Now here is my request to Please reopen the case and refund the amount. Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 18030 SHALIMAR LOKMANIYA TILAK EXP Date of Booking : 05-Aug-2014 Class...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy