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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Oct 19, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 449

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V
vijai awasthi
from Noida, Uttar Pradesh
Oct 2, 2014
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Address: Ghaziabad, Uttar Pradesh

my tickets have been cancelled by some unknown person. Transaction id of these ticket are[protected], [protected], [protected] and [protected]. These tickets of mine have been cancelled without my permission . It has been done by hacking my account . So please put attention on this illegal activity and tell me what to do know.
Aug 14, 2020
Complaint marked as Resolved 
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Tanay Goyal
    from Siwana, Rajasthan
    Oct 2, 2014
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    Address: Jodhpur, Rajasthan

    I Booked a Ticket in JU SEALDAH Premium, and was on the payment page, I Clicked [PAY] and i was reverted to the Login Page of IRCTC but the ticket Amount of 5243.72Ruppees was withdrawn from my account. I want the Money Withdrawn from my account, back.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Txn No[protected]. I booked ticket from Jabalpur to Bhopal in Train No 11472 on 27 Sep 14 from my user ID khbilhari. I clicked (Pay) and an amount of Rs 237.49 was deducted from my SBI Saving A/C but intimation regarding booking of ticket was not intimated on my mobile No [protected] and E mail ID [protected]@gmail.com
    I Booked a Ticket in lko to pnbe, and was on the payment page, I Clicked [PAY] and i was reverted to the Login Page of IRCTC but the ticket Amount of 2273.Ruppees was withdrawn from my account. I want the Money Withdrawn from my account, back...tran id [protected] my moblie number is [protected], my irctc id SONU3001
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      ApoorvaShah
      from Mumbai, Maharashtra
      Oct 2, 2014
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      Address: Mumbai City, Maharashtra

      Special Premium training 22913 booking is only possible on IRCTC. But when i proceed to do booking, it shows me that Rs.2, 390 is fare for 3rd AC journey. But when i proceed for the payment, then I am asked to pay Rs.10, 822/- (for 1 adult and a child). This is shocking. I am surprised, why till so many days of the train started, but error is not rectified. Is it game plan or harassment to Indian citizen?
      Aug 14, 2020
      Complaint marked as Resolved 
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        mathewarockiaraj
        from Delhi, Delhi
        Oct 2, 2014
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        i had booked a ticket from chennai egmore(ms) to tiruchirapalli(tpj) with pnr number [protected] on 2nd aug 2014 for the travel to be made on 1st oct 2014 in rockfort express(6177) in 3rd a/c and i got the confirmed ticket and i got the sms as well and irctc charged rs.2795 for 6 passengers including 2 senior citizens, but when the chart prepared it said my boarding point is ARIYALUR(ARU) to TIRUCHIRAPALLI(TPJ). i was made to wait with my kids and aged parents till 2 am to get 2 seats, this made a painfull journey and a lot of stress. will i get my money reimbursed or what is the procedure to get the money back.could you give me deatils in my mail id [protected]@hotmail.com
        Aug 14, 2020
        Complaint marked as Resolved 
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          Satish Chandra Mahato
          Oct 1, 2014
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          Address: Burdwan, West Bengal

          Bill no 88. Invoice no. 231. User name - Mustafa. Bill paid but item not delivered at Asansol station. My train halt around 30 mins but staff not delivered the item. My train no. 18184 and PNR no. [protected]. Shop name Triupati associates. Cocina food plaza
          Aug 14, 2020
          Complaint marked as Resolved 
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Oct 10, 2014
          Updated by Satish Chandra Mahato
          Still I am waiting for the update.
          I want to know, what will be the result? Am I get justice?
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            A
            Arti1234
            from Noida, Uttar Pradesh
            Sep 30, 2014
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            Address: Saharanpur, Uttar Pradesh

            DEAR SIR I have done so many times registration for net ticket booking but not getting PASSWORD through e-mails or registered mobile no [protected] so for. Kindly send us PASSWORD immediately. G C SHARMA A-1 UP COOP SUG FAC FED DISTILLERY COLONY NANAUTA 247452 SAHARANPUR U P
            Aug 14, 2020
            Complaint marked as Resolved 
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            I have contact so many times but not g suitable rep.
            OK
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              S
              soma sengupta1
              from Hazaribagh, Jharkhand
              Sep 30, 2014
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              Address: Kamrup Metropolitan, Assam

              Sir, Me and my family have booked non refundable tickets on this train which was due for departure at 8-30pm from kamakhya station, assam. We were first told the train is delayed and new time being 10-30 pm. It is 11 pm and surprisingly no further annoucement have been made abt the train when the train is supposed to leave from kamakhya station itself. The authorities are not providing any reason or update on the delay. This is a total failure on the part of the authorities to render their services this train being a so called special premium train. Plz address these sort of issues Yours sincerely, Shramana sengupta Guwahati, assam
              Aug 14, 2020
              Complaint marked as Resolved 
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                sat123stud
                from Delhi, Delhi
                Sep 30, 2014
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                Address: New Delhi, Delhi

                Today I have booked a ticket from DLI to DHN. Date of Journey is[protected]. After booking the ticket the amount is deducted from my account but the Ticket was not actually booked. Please refund the deducted amount as soon as possible. My Booking Transaction ID is: [protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  F
                  forammehta
                  from Mumbai, Maharashtra
                  Sep 29, 2014
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                  Address: Mumbai City, Maharashtra

                  WE HAVE BEEN CONTINUOUSLY FOLLOWING UP WITH YOUR CC REP & MAILS TO CARE @ IRCTC BUT ALL IN VAIN. WE ARE JUGGLING BETWEEN BANK AND IRCTC FOR OUR OWN MONEY. TODAY TOMORROW IS ONLY THE ANSWER THAT WE ARE GETTING. PNR NO:-[protected] PNR NO:- [protected] DATE OF CNCELATIN:- 14 SEP 2014 TRAIN NO:- 12201
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  WE
                  HAVE BEEN CONTINUOUSLY FOLLOWING UP WITH
                  YOUR CC REP & MAILS TO CARE @ IRCTC BUT ALL IN VAIN.
                  WE
                  ARE JUGGLING BETWEEN BANK AND IRCTC FOR OUR OWN MONEY. TODAY TOMORROW IS ONLY
                  THE ANSWER THAT WE ARE GETTING.

                  PNR NO:-[protected]
                  PNR NO:- [protected]
                  DATE OF CNCELATIN:- 14 SEP 2014
                  TRAIN NO:- 12201
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                    H
                    harikrr
                    from Karad, Maharashtra
                    Sep 29, 2014
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                    Address: Chennai, Tamil Nadu

                    I have login user id rhari1971k, but I have forgotten my password and I tried answering security question, but response came as wrong answer, So, kindly send another password to my registered e-mail account so as to enable me to book ticket.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    I have tried twice to get a new password sent to my registered email address from IRCTC. No success.
                    Please advise what to do next.
                    [protected]@yahoo.co.in
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                      cm_biradar
                      from Mumbai, Maharashtra
                      Sep 29, 2014
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                      Address: Bangalore, Karnataka

                      Hi Sir, I missed the train on 12th Sep 2014, and i have not traveled on that day & TDR Filed. Now i can see Status is CR Repudiate. Kindly refund the respective amount. Reservation Status:CR Repudiate Date of Booking: 19-Aug-2014 TDR:15-Sep-2014 Transaction ID: [protected], PNR No: [protected] Train No./Name: 16523 / KARWAR EXP Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Class: SLEEPER CLASS (SL) From: BANGALORE CY JN (SBC) To: UDUPI (UD) Boarding: BANGALORE CY JN (SBC) Ticket Type: E-Ticket Thanks Chandrakanth Biradar
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        P
                        pralay kumar das
                        from Mumbai, Maharashtra
                        Sep 29, 2014
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                        Sir, I have a valid User I.D. and Password. Recently I have updated my folio during this week. I feel troubles from 27th September 2014 as the CHROME and INTERNET did not allow me to open www.irctc.co.in site and showing a bogus notices in my computer as follows “The site’s security certificate is not trusted” when my computer is fully protected by a reputed Antivirus company. I am pressing hard. This is for your kind information that during pooja season I shall proceed for long tour in various places. So, you are hereby requested to solve the problem in which I can book e-ticket without any troubles. Matter may kindly be treated as most argent. Thanking you for your anticipation. Yours faithfully, Pralay Kumar Das at: chunaripara mob: [protected] po: jiaganj email:[protected]@gmail.com dist: murshidabad pin:742123 date:29/09/2014
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          sanjaykg07
                          from Surat, Gujarat
                          Sep 28, 2014
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                          Address: Surat, Gujarat

                          I had booked 3 tickets from newdelhi to mumbai in rajdhani exp 12952 in 3 ac doj 12.07.2014 through arti travels surat since tickets were not confirmed the journey was cancelled.consequent upon which i filled TDR on the same date before 6.45p.m. to my great shock and surprise i am informed that the claim has been rejected on the ground of late submission of TDR without mentioning the exact timing of the receipt of the TDR
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            kitkatsk
                            from Mumbai, Maharashtra
                            Sep 28, 2014
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                            Address: Hyderabad, Andhra Pradesh

                            My irctc username is kitkatsk. Amount of 11.25 rupee is being debited from my sbbj account( 8 times deducted in one day) even I didn't book any train ticket. Amount crediting to irctc pooling account [protected]. Please stop debiting amount. Regards, Sunny
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              RAMINI SRINIVAS
                              from Hyderabad, Telangana
                              Sep 27, 2014
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                              Address: Hyderabad, Andhra Pradesh

                              Sir,

                              I have booked Train Ticket from Nagarsol to Malkajgiri on 26.11.2014, after booked the tickets i am updating the profile by mistake EMail address was done wrongly,

                              correct email is [protected]@rediffmail.com,

                              i want to change the email to : [protected]@gmail.com

                              by mistake i done the email to: [protected]@gmail.com instead of [protected]@gmail.com,

                              I request you to change the correct address from: [protected]@gmail.com to

                              [protected]@rediffmail.com or [protected]@gmail.com, please help in this regard.


                              RAMINI SRINIVAS,
                              CELL:[protected].
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                siddhus4u
                                Sep 27, 2014
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                                Address: Mahbubnagar, Andhra Pradesh

                                I have filed a TDR on '14-Sep-2014 17:13' as I have missed the train in the early morning from visakhapatnam. But the TDR status is now CR Repudiate, and the 'Reason for TDR Registration Failed: Invalid TDR Timestmap: CNF' Please help get this complaint addressed, as the journey has not been initiated, but the TDR is cancelled. TDR Transactions DetailsTransaction ID: [protected] Train No./ Name: 18645/EAST COAST EXP PNR Number: [protected] Date of Journey: 14-Sep-2014 Date Of Boarding: 14-Sep-2014 Date of Booking: 05-Sep-2014 From: VISHAKAPATNAM (VSKP) To: SECUNDERABAD JN (SC) Boarding At: VISHAKAPATNAM (VSKP) Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Class: (SL) Ticket Amount: 370.0 Ticket Type: E-TicketPassengers DetailsName Age Gender Status Coach ID Berth No/ WL NoM BALAMURALI KRI 30 Male CNF S5 21 TDR DetailsReason For TDR: Passenger Not Travelled. TDR Filing Date: 14-Sep-2014 17:13:26 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: SOUTH CENTRAL RAILWAY (SC)
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                I have not heard anything back from IRCTC and it has been so many days since this complaint is raised.

                                Is there any way to proceed further on this? Or this is just another waste of time!

                                Moreover the transaction detail is now removed from my TDR history records.
                                Indian Railway is indulge in looting money of passengers. I find no reason for enhancing 4 month time for booking ticket. Now railway is deducting addition amount if online booked ticket not confirmed . Suvidha train, Tatkal in Tatkal are another forms of looting passengers money. If I could not board Train with last minutes confirmation of wt list ticket to RAC and delayed in submission of TDR, how the railway can eat all 4250 rupees due to delay in submission of TDR. No worry, will teach govt. a lesson in next general election. Govt must understand that railway is only mode of travel for general people. J P Pandey.
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                                  chandu2491
                                  from Neyyattinkara, Kerala
                                  Sep 27, 2014
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                                  Address: Khammam, Andhra Pradesh

                                  Dear sir,

                                  From 26.09.2014 to 27.09.2014 i.E one day an amount rs11.25 has been deducted 9 times from my account without any reason.So i kindly request you to provide necessary information regarding the deductions and refund the same if found inappropriate.

                                  From:

                                  A.Chandra shaker
                                  Mobile number-[protected]
                                  Mail id- [protected]@rediffmail.Com
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                                    abhimanyuraut19
                                    from Jaipur, Rajasthan
                                    Sep 27, 2014
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    I was travellin with my family from Chennai to hyderabad and found lots of bed bugs on seat 15 and 16. We have registered a written complaint in train but the staff was not taking it seriously. I couldnt sleep for all night and waiting fror my train to reach hyderabad. It was pathetic experience and I will never ever travel through indian railways. We have reported the issue to the Onduty Ticket Conductor (Mr. Prasad ), Attender Mani and one more staff A Mubarak. Please take strcit action against the cleaning staff of this train.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Kavitha Subramanyam
                                      from Mumbai, Maharashtra
                                      Sep 27, 2014
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                                      Address: Bangalore, Karnataka

                                      i was booking my ticket to my native the fare was 395 Rs for sleeper class but after booking for 4 members the total amount was 3411.this is not the first time i booked return ticket same time the total was 4611. what is this? is this a joke.I hope same servre action is taken and the money is refunded as well.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        chintusunilwirecut
                                        from Gurgaon, Haryana
                                        Sep 27, 2014
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                                        Resolved

                                        Address: Faridabad, Haryana

                                        Dear Sir,
                                        I cancelled my e ticket dated 10.09.2014. My ticket flowing detail
                                        1. PNR. NO. [protected], AND Cancilation ID-[protected] Transaction ID: [protected]
                                        2. PNR. NO. [protected], AND Cancilation ID-[protected] Transaction ID: [protected]
                                        3. PNR. NO. [protected], AND Cancilation ID-[protected] Transaction ID: [protected]
                                        4. PNR. NO. [protected], AND Cancilation ID-[protected] Transaction ID: [protected]
                                        Date of Journey date:-06.09.2014 The train is cancile due to railway track jam train name and no. is 22462/SHRI SHAKTI EXPRESS KATRA(JAMMUTAWI) TO NEW DELHI.
                                        SO PLEASE CREDIT MY ACCOUNT AS SOON AS POSSIBLE.
                                        Thanks & Regards
                                        Sunil Singh


                                        As per your rules is ok but we are not reach the station within time and no network. No facility in KATRA VAISNO DEVI YATRA. Due to heavy rain and sliding area. It is popular off news and TV. So please see my mater. I requiested to refund my funds.

                                        Thanks & Regards
                                        Sunil Singh
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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