Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked a tatkal ticket having pnr no [protected] in train no 22849 on 14/10/2014 for 15/10/2014 in tatkal quota. Today when I checked the train running status in http://enquiry.indianrail.gov.in/ntes/ it was showing cancelled.The snapshot attached. Then for confirmation I called 139 also and they also confirmed about the cancellation of train . Then I cancelled the ticket from irctc.co.in . but their it shown refund amount zero where it should be full refund in case of a cancelled train. . I can't understand if the status is showing in http://enquiry.indianrail.gov.in/ntes/ which is a government of India website then how these irctc says like this.

I had booked an online ticket from Patna to Kolkata on 07/10/14, PNR No.[protected]. The trail got delayed by more than 3 hours. I chose not to travel. I filed TDR within 2 hours after delayed departure of train. Reason indicated 'Train late by more than 3 hours Passengers not travelled' But IRCTC repudiated the claim and did not refund any money. This is not logical. When Railways cannot maintain their own rules of being punctual for train arrival / departure -- they should not confiscate the entire hard earned money of consumers. Need attention by appropriate authorities for refund of the money Regards Navneet Gupta Cellphone -[protected]

I had booked a ticket online from Varnasi for PNR [protected], BSBB LTT special, 21-Feb-2014, Train departure time in 16:40 from Varnasi to Etarsi . The railway train was delayed the train by 6-9 hours. Passenger could not travel. As per process I filed for TDR on railway website and saved screen shot . It shows Time stamp of 21-Feb, 17: 21 hrs with reference number provided as ekt[protected]. The online system did not allow to cancel as message came chart prepared. Even then railway has rejected my refund. The message from IRCTC "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : DCR280214V67027 and the reason being : 'TKT not Surrendered/TDR not within 2/3/3 Hrs(CNF/RAC/WL) of actual departure of Train.' Following up with IRCTC since multiple months and no progress

Hello. My name is Varepsu Vaghela. I have booked my tickets through Internet booking before a month in Normal Quota. The date of journey is 12th of October, 2014. Train No & Name:12905 / PBR HOWRAH EXP. PNR No. [protected] and Transaction Id: [protected]. I have cancelled this booking before 24 hours. I got the message that Rs.400 is refunded in my account. But I did not get any refund yet. So please help me to get my refund.

Sir, My IRCTC user ID is bachigochi My Mobile number is [protected] I had forgotten forgot password hint question and answer Kindly send my password hint question and answer to my mobile or e-mail. Regards, R. Bhaskara Reddy

As if getting a tatkal ticket is not enough, your dynamic pricing scheme is burning a hole in the pocket of consumers like us. A tatkal ticket for Rs 1500, now costs Rs 3300 under the new scheme. If one could afford that price one would have travelled by air adding a little extra. Further the amount of tatkal tickets available has also been halved as half the tickets are now sold under the premium scheme. Kindly agree on flat increase in premium slot, rather than dynamic pricing. It is proving too much for us to bear.

I have tired to book a ticket for H. Nizamuddin to Trivendrum (Kelra) on 01.10.14 and transaction ID- [protected] but after proceed for payment transaction has got failed and amount Rs. 16418.72 has been deducted from my bank account. The aforesaid amount not refund to me till date. It is therefore, requested that i may kindly be refund the above mentioned amount to me at the earliest please. From: Man Pal Sub-Inspector/Steno Dte. Gen. ITB, Police My email ID- mp.[protected]@yahoo.com

We have travelled through 12424 from NDLS - KOJ via PNR No [protected] in B-6 PNR No., [protected] in B-8, NDLS - DBRT via PNR [protected] in B-8...after taking launch which lifted from NJP ...we are almost all suffering from Acute Gastro Enteritis in the train...Mrs .Mithu Roy and Mrs . Soma Barat is suffering seriously..Please do the needful as early as possible..thanks Dr. Kaushik Das, Mob. [protected]( KOKRAJHAR, ASSAM) Shankar Roy, Mob. [protected]( KOKRAJHAR, ASSAM) Jayanta Barat Mob.[protected]( SIBSAGAR, ASSAM)

I had booked one 3AC e-ticket having PNR No-[protected] in Train No-18464 Prashanti Express and the date of the journey was[protected] and paid Rs.1627.47.My transaction ID was [protected].The Train no-18464 was declared cancelled on 10th October 2014 due to HUDHUD cyclone.Hence I was compelled to file TDR for cancellation on 10th Oct.2014.I am surprised to receive a mail in my id that an amount of Rs1200/ is going to be credited to my account. Why ?. The train was cancelled by ECO Rly.hence I am eligible for full repayment. Please arrange to make the balance payment to the concerned account. Thanking you. [protected]@rocketmail.com

Sir I have open an account of irctc but my conformation of my user id and phone number is sent to my phone but mypassword is not sent please send my password.my user name is bollasurya myphonenumber is [protected] and my email id is www.[protected]@gmail.com

I has booked 4 tickets on 11.10.2014 for journey on 03.11.2014 from Tirupati (tpty) to Hubli (ubl) for 3 Tire AC from internet. The transaction No. is [protected]. An amount of Rs.3502.47 has been deducted from my ICICI account but tickets are not booked. The booking is made by my IRCTC log UDAY1434. In this regard, I kindly request you to refund my deducted amount of Rs.3502.47 immediately. Please do the needful. My email ID is [protected]@gmail.com

I had reserved 2 tickets dated 4 september 2014, one for the journey commencing from NDLS(NEW DELHI) to MGS (MUGHALSARAI) and other from BSB(VARANASI) to NDLS(NEW DELHI).I had also booked another ticket dated 21 september 2014 from ALD(ALLAHABAD) TO BSB(VARANASI).Due to some reasons I had cancelled all the 3 tickets on 15 september2014 for the former two tickets and on 27 september 2014 for the later.IRCTC site is showing that all the 3 cancelled tickets money has been refunded on my account .But it has still not been refunded in my account.PNR NO[protected]kol rajdhani), [protected](k v express)[protected](chauri chaura ex)I am attaching all the necessary details ie 1.1st page of passbook 2.scanned passbook 3.IRCTC transaction details.

DEAR SIR/MADOM, I HAVE TO COMPLAINTS. 1. PNR [protected] JOURNY DATE 3/6/2014 RASON PASSENGER NOT TRAVELLED. TDR FILED ON 03.06.2014 STILL TDR NOT APPROVED. REGARDS. 2. PNR [protected] TDR FILED ON 26 JUL 2014 TDR NOT APPROVED. REGARDS PLEASE LOOK INTO THE MATTER AND HELP.

Dear sir, I had booked e-ticket for journey on 7 sept. 2014 with PNR no. [protected] and with Transaction ID: [protected]. In this ticket Ticket for Passenger 1: Hoshang Solanki; was confirmed and for Passenger 2: Patel Mukesh; was wait listed and passenger 2 had travelled through the same train by general class. His ticket has been attached with the mail for your reference. I had filed TDR request for refund. But the reply I receive was panic. What the hell is IRCTC.!! Kindly go thru the reply which i received: Dear Customer, With reference to refund against PNR Number [protected] with reason Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds WR under case No. [protected] with reason, As per chart, passenger has travelled . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. -- With regards, TDR Team, [protected]@irctc.co.in What the [censored] is this.? your customer care is the worst ever. No one is bothered for the pain of IRCTC Passenger. Is there any concerned officer is there or what.? Pls let me know that how to screw you people. Kindly contact me on [protected]. Hoshang Solanki.

Earlier i could easily book a ticket from Guwahati to NJP or Allahabad but these days its not allowing me and Rajdhani Express is meant to travel from capital city to New Delhi as observed all over India so why am i not being ticket from capital GHY to any other city. It was not the same back in 2012 when i could easily get ticket for GHY to NJP please make it like earlier and there is no loss for you people its good only that you can earn more :)

Sir, I'm a regular customer of your site IRCTC. It was very unfortunate that today while I was booking an e-ticket a notification informing "PAYMENT REJECTED BY BANK [ Transaction Id: [protected] ] You can choose another payment option and try again." like this came. This is the first time I'm facing such a problem and I'm confused. I'm sure that my bank account have the sufficient amount for this transaction. I humbly request you to see through the problem and fix it as soon as possible Your's truly, Nandu Murali

I had made reservation from Dhanbad to Secunderabad on 3rd July by transaction id [protected], pnr no. [protected] and cancelled this ticket on same day i.e., 3rd July 2014, receipt no. was 16463422 and booked another ticket on 3rd july by transaction id no. [protected], pnr no. [protected] and cancelled that ticket on dated 27th july, receipt no. was 16819194 . But unfortunately the cancelled amount has not been debited till now in my account . On scrutiny of refund status shown as a gateway of axis bank ( axisvbvpg) for both ticket . I neither have any account in axis bank nor used gateway of AXIS bank. It is requested to search and debit my refund in my SBI account please because cancellation of first ticket had already been passed four month and cancellation of second ticket had already been passed 2 and half month. It is further intimated that for above said refund I have already contacted to State bank of India ( Kumardhubi branch) and AXIS bank, the axis bank given us a mail stating that “ We refer to your appended email regarding the transaction done on other bank’s Debit card. Kindly inform the customer to cantact SBI to claim the refund from merchant . However, merchant used axisvbvpg payment gateway to process the transaction. “ Requested to probe into matter of my financial gain as a refund please. Your early reply is solicitated please.

On[protected] i booked two tatkal tickets (Kota to sgo) doj[protected] but when i was booking third ticket it showed error at the time of redirectiong that only two tickets can be booked from one ip address in tatkal so i asked my friend to do third ticket but after sometime mail was received from irctc that tkt is booked (From same ip address which showed error) due to this i booked two same tkts due to which i suffered loss of rs 1632. Details of all thre tkts are below:
Tkt1 : pnr - [protected] transaction id: [protected]
Tkt 2: pnr - [protected] transaction id:[protected]
Tkt 3: pnr - [protected] transaction id :[protected]
Tkt 3 is booked twicw due to irctc mistake. Kindly refund rs 1632

Hi Below are the details of my ticket. Tranction ID: [protected] Pnr: [protected] Train Number: 12555 GKP NDLS Date of journey: 08-Oct-2014 Date of Booking: 07-Oct-2014 This ticket was not confirmed till the chart prepared. So please let me know when the ticket fare will refund to my account. Regards, Awadhesh [protected]

Dear sir i sign up new account of irctc on yesterday but password not sent to my email.conformation sent to my cell My email [protected]@gmail.com My mobile nomber [protected] So pls sent to my password on [protected]@gmail.com Than i use to my irctc account Thanks