Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, My old registered account was deleted without any prior information (vikash.405). Also, I am unable to signup as a new user (sign up page is redirecting to https://www.services.irctc.co.in/). Its a major bug with your new system and kindly respond quickly. Also please tell me the reason for removing my previous account .

Transaction ID: [protected] Train No./ Name: 17487/TIRUMALA EXP Date of Booking: 04-Oct-2014 Date of Journey: 05-Oct-2014 Date Of Boarding: 05-Oct-2014 Date of Arrival: 06-Oct-2014 From: TIRUPATI (TPTY) To: VISHAKAPATNAM (VSKP) Boarding At: TIRUPATI (TPTY) Resv Upto: VISHAKAPATNAM (VSKP) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Requested Bank Name: State Bank of India Reservation Status: Not Booked Transaction Amount: 991.24 No. of Adults: 2 No. of Children: 0 Ticket Type: E-Ticket

Sir,

Re: pnr no. [protected]

This particular train was late absurd. Instead of

10.45 pm[protected] it was departed at 04.50 am[protected]. Almost seven
Hours.

Whole night i waited threr, approx 3.00 am enquiry counter said it may be more two
Hours late.

Now tell me a lady with two children waited at station since 10.30 pm (Almost
Arround five hours)

And your system can not say that what will be the actual time for departure. Being
A family person will you stay threr at night
More longer when there is uncertainity.

I take my family back to home. A sleepless night we spend. At 9.00 am i went to
Staion for refund they said i have to file tdr through online.
I have to attend my office on time. Being tired i went to office and apply
For refund (Tdr).

Whrer i was wrong still i am not understood?

As you said 2 hours of the actual departure of the train in case of confirmed e-
Tickets. Now tell me how can i came to know the actual departure .

That means i have to wait more few hours for just to know the train actual
Departure. What a system you have?

Being a passenger you must follow the matter. I did not traveled on my tickets on
My journey date because of absurd train late
And station in-charge was unable to say the trains scheduled. In night i can not
Allow my family to keep there.

For you six thousand is a small amount may be but for me i mean it sir.
My money is not worthless. I need my money back.

Please help me as matter is only delaying.

Your kind co-operation and consideration will be highly solicited.

Yours truly,


Sanjib boyed
[protected]

Mobile no.>> [protected]

Journey in Bangalore express T.no.16316, on 27th Sept, 2014: The 2T AC Coach was Shabby, worn out and more over the toilet accessories were ugly as if it is not indented for human use. Around 5 AM water supply got stopped in this Coach(A1). Complaining didn't solve the problem.The person on duty expressed his inability. Not for the amount charged but on humanitarian consideration proper cleaning would have been done at least. Journey in Kanyakumari express T.no.16526on 30/10/2014 The bed sheets provided urine/Ammonia smell obviously cleaning is not proper/not done.Toilet mug was so ugly that people cannot touch it.On complaining to TTE, skipped saying that he shall report.This complaint is made in the good faith that points mentioned here will be addressed and resolved in a broad sense. Copy of this is being forwarded to the honorable Prime Minister and Railway minister.

my tickets have been cancelled by some unknown person. Transaction id of these ticket are[protected], [protected], [protected] and [protected]. These tickets of mine have been cancelled without my permission . It has been done by hacking my account . So please put attention on this illegal activity and tell me what to do know.

I Booked a Ticket in JU SEALDAH Premium, and was on the payment page, I Clicked [PAY] and i was reverted to the Login Page of IRCTC but the ticket Amount of 5243.72Ruppees was withdrawn from my account. I want the Money Withdrawn from my account, back.

Special Premium training 22913 booking is only possible on IRCTC. But when i proceed to do booking, it shows me that Rs.2, 390 is fare for 3rd AC journey. But when i proceed for the payment, then I am asked to pay Rs.10, 822/- (for 1 adult and a child). This is shocking. I am surprised, why till so many days of the train started, but error is not rectified. Is it game plan or harassment to Indian citizen?

i had booked a ticket from chennai egmore(ms) to tiruchirapalli(tpj) with pnr number [protected] on 2nd aug 2014 for the travel to be made on 1st oct 2014 in rockfort express(6177) in 3rd a/c and i got the confirmed ticket and i got the sms as well and irctc charged rs.2795 for 6 passengers including 2 senior citizens, but when the chart prepared it said my boarding point is ARIYALUR(ARU) to TIRUCHIRAPALLI(TPJ). i was made to wait with my kids and aged parents till 2 am to get 2 seats, this made a painfull journey and a lot of stress. will i get my money reimbursed or what is the procedure to get the money back.could you give me deatils in my mail id [protected]@hotmail.com

Bill no 88. Invoice no. 231. User name - Mustafa. Bill paid but item not delivered at Asansol station. My train halt around 30 mins but staff not delivered the item. My train no. 18184 and PNR no. [protected]. Shop name Triupati associates. Cocina food plaza

DEAR SIR I have done so many times registration for net ticket booking but not getting PASSWORD through e-mails or registered mobile no [protected] so for. Kindly send us PASSWORD immediately. G C SHARMA A-1 UP COOP SUG FAC FED DISTILLERY COLONY NANAUTA 247452 SAHARANPUR U P

Sir, Me and my family have booked non refundable tickets on this train which was due for departure at 8-30pm from kamakhya station, assam. We were first told the train is delayed and new time being 10-30 pm. It is 11 pm and surprisingly no further annoucement have been made abt the train when the train is supposed to leave from kamakhya station itself. The authorities are not providing any reason or update on the delay. This is a total failure on the part of the authorities to render their services this train being a so called special premium train. Plz address these sort of issues Yours sincerely, Shramana sengupta Guwahati, assam

Today I have booked a ticket from DLI to DHN. Date of Journey is[protected]. After booking the ticket the amount is deducted from my account but the Ticket was not actually booked. Please refund the deducted amount as soon as possible. My Booking Transaction ID is: [protected]

WE HAVE BEEN CONTINUOUSLY FOLLOWING UP WITH YOUR CC REP & MAILS TO CARE @ IRCTC BUT ALL IN VAIN. WE ARE JUGGLING BETWEEN BANK AND IRCTC FOR OUR OWN MONEY. TODAY TOMORROW IS ONLY THE ANSWER THAT WE ARE GETTING. PNR NO:-[protected] PNR NO:- [protected] DATE OF CNCELATIN:- 14 SEP 2014 TRAIN NO:- 12201

I have login user id rhari1971k, but I have forgotten my password and I tried answering security question, but response came as wrong answer, So, kindly send another password to my registered e-mail account so as to enable me to book ticket.

Hi Sir, I missed the train on 12th Sep 2014, and i have not traveled on that day & TDR Filed. Now i can see Status is CR Repudiate. Kindly refund the respective amount. Reservation Status:CR Repudiate Date of Booking: 19-Aug-2014 TDR:15-Sep-2014 Transaction ID: [protected], PNR No: [protected] Train No./Name: 16523 / KARWAR EXP Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Class: SLEEPER CLASS (SL) From: BANGALORE CY JN (SBC) To: UDUPI (UD) Boarding: BANGALORE CY JN (SBC) Ticket Type: E-Ticket Thanks Chandrakanth Biradar

Sir, I have a valid User I.D. and Password. Recently I have updated my folio during this week. I feel troubles from 27th September 2014 as the CHROME and INTERNET did not allow me to open www.irctc.co.in site and showing a bogus notices in my computer as follows “The site’s security certificate is not trusted” when my computer is fully protected by a reputed Antivirus company. I am pressing hard. This is for your kind information that during pooja season I shall proceed for long tour in various places. So, you are hereby requested to solve the problem in which I can book e-ticket without any troubles. Matter may kindly be treated as most argent. Thanking you for your anticipation. Yours faithfully, Pralay Kumar Das at: chunaripara mob: [protected] po: jiaganj email:[protected]@gmail.com dist: murshidabad pin:742123 date:29/09/2014

I had booked 3 tickets from newdelhi to mumbai in rajdhani exp 12952 in 3 ac doj 12.07.2014 through arti travels surat since tickets were not confirmed the journey was cancelled.consequent upon which i filled TDR on the same date before 6.45p.m. to my great shock and surprise i am informed that the claim has been rejected on the ground of late submission of TDR without mentioning the exact timing of the receipt of the TDR

My irctc username is kitkatsk. Amount of 11.25 rupee is being debited from my sbbj account( 8 times deducted in one day) even I didn't book any train ticket. Amount crediting to irctc pooling account [protected]. Please stop debiting amount. Regards, Sunny

Sir,

I have booked Train Ticket from Nagarsol to Malkajgiri on 26.11.2014, after booked the tickets i am updating the profile by mistake EMail address was done wrongly,

correct email is [protected]@rediffmail.com,

i want to change the email to : [protected]@gmail.com

by mistake i done the email to: [protected]@gmail.com instead of [protected]@gmail.com,

I request you to change the correct address from: [protected]@gmail.com to

[protected]@rediffmail.com or [protected]@gmail.com, please help in this regard.


RAMINI SRINIVAS,
CELL:[protected].

I have filed a TDR on '14-Sep-2014 17:13' as I have missed the train in the early morning from visakhapatnam. But the TDR status is now CR Repudiate, and the 'Reason for TDR Registration Failed: Invalid TDR Timestmap: CNF' Please help get this complaint addressed, as the journey has not been initiated, but the TDR is cancelled. TDR Transactions DetailsTransaction ID: [protected] Train No./ Name: 18645/EAST COAST EXP PNR Number: [protected] Date of Journey: 14-Sep-2014 Date Of Boarding: 14-Sep-2014 Date of Booking: 05-Sep-2014 From: VISHAKAPATNAM (VSKP) To: SECUNDERABAD JN (SC) Boarding At: VISHAKAPATNAM (VSKP) Resv Upto: SECUNDERABAD JN (SC) Quota: GENERAL (GN) Class: (SL) Ticket Amount: 370.0 Ticket Type: E-TicketPassengers DetailsName Age Gender Status Coach ID Berth No/ WL NoM BALAMURALI KRI 30 Male CNF S5 21 TDR DetailsReason For TDR: Passenger Not Travelled. TDR Filing Date: 14-Sep-2014 17:13:26 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: SOUTH CENTRAL RAILWAY (SC)