Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

DEAR SIR/MADOM, I HAVE TO COMPLAINTS. 1. PNR [protected] JOURNY DATE 3/6/2014 RASON PASSENGER NOT TRAVELLED. TDR FILED ON 03.06.2014 STILL TDR NOT APPROVED. REGARDS. 2. PNR [protected] TDR FILED ON 26 JUL 2014 TDR NOT APPROVED. REGARDS PLEASE LOOK INTO THE MATTER AND HELP.

Dear sir, I had booked e-ticket for journey on 7 sept. 2014 with PNR no. [protected] and with Transaction ID: [protected]. In this ticket Ticket for Passenger 1: Hoshang Solanki; was confirmed and for Passenger 2: Patel Mukesh; was wait listed and passenger 2 had travelled through the same train by general class. His ticket has been attached with the mail for your reference. I had filed TDR request for refund. But the reply I receive was panic. What the hell is IRCTC.!! Kindly go thru the reply which i received: Dear Customer, With reference to refund against PNR Number [protected] with reason Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds WR under case No. [protected] with reason, As per chart, passenger has travelled . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. -- With regards, TDR Team, [protected]@irctc.co.in What the [censored] is this.? your customer care is the worst ever. No one is bothered for the pain of IRCTC Passenger. Is there any concerned officer is there or what.? Pls let me know that how to screw you people. Kindly contact me on [protected]. Hoshang Solanki.

Earlier i could easily book a ticket from Guwahati to NJP or Allahabad but these days its not allowing me and Rajdhani Express is meant to travel from capital city to New Delhi as observed all over India so why am i not being ticket from capital GHY to any other city. It was not the same back in 2012 when i could easily get ticket for GHY to NJP please make it like earlier and there is no loss for you people its good only that you can earn more :)

Sir, I'm a regular customer of your site IRCTC. It was very unfortunate that today while I was booking an e-ticket a notification informing "PAYMENT REJECTED BY BANK [ Transaction Id: [protected] ] You can choose another payment option and try again." like this came. This is the first time I'm facing such a problem and I'm confused. I'm sure that my bank account have the sufficient amount for this transaction. I humbly request you to see through the problem and fix it as soon as possible Your's truly, Nandu Murali

I had made reservation from Dhanbad to Secunderabad on 3rd July by transaction id [protected], pnr no. [protected] and cancelled this ticket on same day i.e., 3rd July 2014, receipt no. was 16463422 and booked another ticket on 3rd july by transaction id no. [protected], pnr no. [protected] and cancelled that ticket on dated 27th july, receipt no. was 16819194 . But unfortunately the cancelled amount has not been debited till now in my account . On scrutiny of refund status shown as a gateway of axis bank ( axisvbvpg) for both ticket . I neither have any account in axis bank nor used gateway of AXIS bank. It is requested to search and debit my refund in my SBI account please because cancellation of first ticket had already been passed four month and cancellation of second ticket had already been passed 2 and half month. It is further intimated that for above said refund I have already contacted to State bank of India ( Kumardhubi branch) and AXIS bank, the axis bank given us a mail stating that “ We refer to your appended email regarding the transaction done on other bank’s Debit card. Kindly inform the customer to cantact SBI to claim the refund from merchant . However, merchant used axisvbvpg payment gateway to process the transaction. “ Requested to probe into matter of my financial gain as a refund please. Your early reply is solicitated please.

On[protected] i booked two tatkal tickets (Kota to sgo) doj[protected] but when i was booking third ticket it showed error at the time of redirectiong that only two tickets can be booked from one ip address in tatkal so i asked my friend to do third ticket but after sometime mail was received from irctc that tkt is booked (From same ip address which showed error) due to this i booked two same tkts due to which i suffered loss of rs 1632. Details of all thre tkts are below:
Tkt1 : pnr - [protected] transaction id: [protected]
Tkt 2: pnr - [protected] transaction id:[protected]
Tkt 3: pnr - [protected] transaction id :[protected]
Tkt 3 is booked twicw due to irctc mistake. Kindly refund rs 1632

Hi Below are the details of my ticket. Tranction ID: [protected] Pnr: [protected] Train Number: 12555 GKP NDLS Date of journey: 08-Oct-2014 Date of Booking: 07-Oct-2014 This ticket was not confirmed till the chart prepared. So please let me know when the ticket fare will refund to my account. Regards, Awadhesh [protected]

Dear sir i sign up new account of irctc on yesterday but password not sent to my email.conformation sent to my cell My email [protected]@gmail.com My mobile nomber [protected] So pls sent to my password on [protected]@gmail.com Than i use to my irctc account Thanks

I have filed a TDR on '01-Oct-2014 12:20:28 HRS' as I not travelled in the train from Bangalore. But the TDR status is now CR Repudiate Reason For TDR: Passenger Not Travelled, TDR Filing Date: 01-Oct-2014 12:20:28 HRS, Cancellation ID: [protected], TDR Zone: SOUTHERN RAILWAY (SR), Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF Regards

This is to bring to your notice that my pnr no[protected] travelling from Baroda to Ambala cantt on 1st Oct 2014 the toilets were in filthy conditions they were not cleaned till the time we boarded on the train from Baroda till we got off the train in Ambala also there was no cleaner on the train when I brought this to the notice of the TT I was told till will be done I waited patiently but this didn't happen when I asked for a complaint book he refused to give it to me saying that it was in his bag. When we are paying the fares it the duty of the railways at least to provide with clean toilets on the train. My name is o s gaekwad and email address is Ojas_enterprise @ yahoo.com jam resident of Baroda and mobile no is [protected] I hope you do the needful to this complaint I have raised

I had booked eticket vide PNR Nos [protected] and [protected] for jouney on 26th Oct 2014 ex Madras Egmore to Nagapattinam and back in the name of Vanishree age 6 years I have been charged Rs. 140/- as basic fare instead of Rs. 70/- being half fare applicable to children below 12 years. Please confirm that this is the policy of Railways to charge full fare even for children below 12 years.

I tried to book tickets on 01/10/2014 for 12603/Hyderabad Exp, 18/10/2014. After the transaction money from my account has been debited but no ticket booked aganist given names. Booking Details: Transaction ID: [protected] PNR No: -Blank- Train No/Name: 12603 / Hyderabad Exp Date of Journey: 18-Oct-2014 Date of Boarding: 18-Oct-2014 Class: Sleeper Class (SL) From: Chennai Central (MAS) To: Secunderabad Jn (SC) Boarding: Chennai Central (MAS) Resv Upto: Secunderabad Jn (SC) Quota: General (GN) Ticket Type: E-Ticket Passenger Details: 1 XXXXXXX - Status - NOT BOOKED 2 XXXXXXX - Status - NOT BOOKED 3 XXXXXXX - Status - NOT BOOKED I am giving these details because photo proo[censored]ploading error.Kindly look into this matter. Resolve the issue, so, I can get the refund amount. Thanks Mani. Mobile: [protected].

Hi, I have booked my tickets in train number 02265 (Sealdah-old delhi premium special) on 4th Oct 2014 by paying premium amount of Rs. 8730. Train was supposed to leave Allahabad junction at 4:40am on 5th October. I called 139 around 3:50am and they informed me that train is running late by 1 hour 45 minutes and will reach Allahabad at 6:25am. I called 139 number again at 6:00 to find out the status and they confirmed that train was running late will reach allahabad at 6:25am (talked to Customer care executive named Ayush) and when I reached station at 6:15 am at Allahabad they informed me that train left at 4:40am only. I have missed my train due to wrong information provided to me. Please refund my amount and let me know why 139 is giving wrong information. Pnr number is [protected], in train 02265. Also I have spoken to following ( Ratna/Sanjay Khan at 139) - any they all agreed they gace me wrong information as their system showed the same. Thanks, Archana

Hi, We have booked a railtourism ticket as follows : Transaction ID :[protected], Tour Confirmation Number:[protected], PNR :[protected] i) We can cancelled the tickets before 5 days of journey but still Amount is not refunded and the IRCTC says its not cancelled. ii) We have emailed the cancellation confirmation received from IRCTC also Please do the needful Regards Suresh - [protected] ; [protected]@yahoo.com

Hello Sir/Mam, I tried to book one ticket, 3-oct, In error case, Money got debited from my CITI bank account, but Ticket not booked. There is no entry in Transactions list in account portal. like Failed Transaction/Booking History list. Below is the details: Date Of Booking: 3-Oct-2014. Ticket Details: Ticket for Delhi To Jodhpur (Rajasthan), on 21-Oct. in Mandore Express, 12461/12462. CITI Bank Account: Ticket Booking summary: In Bank Transaction Summary: Ref:[protected] Ref No: 02OCT1505. One more transaction Done on same day . which was successful. Ref: [protected] Ref NO: 03OCT1440. Not sure which is being not completed correct. Both are displaying in bank transaction summary. Kindly look into this matter. & resolve the case. So that i can get the refund amount. Thanks Neeraj Shrimali. Mobile: [protected].

To, Concerned authority On 6th oct 2014 at 10:00 am I booked ticket from irctc website and an error occur after I give my debit card details and no confirm sms & e-mail is come for this ticket immediately (transaction id :[protected] & pnr number is [protected]).So, I booked another e-ticket(transaction id:[protected] & pnr number: [protected]) and then ticket which I try to book before it is confirm .So, I cancel it ticket but I don't get any refund so please help to get my refund

Reason For TDR: Passenger Not Travelled. TDR Filing Date: 24-Jul-2014 22:19:23 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: CENTRAL RAILWAY (CR) Registration No: DCR300714W06246 MORE THAN two and a half months are over and still they haven't refunded any money even after all viable steps are followed by me & within given time and condition. So please refund the amount other details of ticket are TDR Transactions Details Transaction ID: [protected] Train No./ Name: 11072/KAMAYANI EXPRES PNR Number: [protected] Date of Journey: 24-Jul-2014 Date Of Boarding: 24-Jul-2014 Date of Booking: 23-Jul-2014 From: SATNA (STA) To: HABIBGANJ (HBJ) Boarding At: SATNA (STA) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL) 1 Ticket Amount: 300.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No VIJAY BHAGAT 56 Male RLWL 48

Frequently I travel through train. I remembered last year when I was travelling from New Delhi to Bangalore I took Rajdhani. The dinner they provided us that was rotten. When I complaint for that they replied " Madam sab koi kha raha hai aapko hi achha nahi laga bas". I don't understand why people of India feel insecure to raise their voice!! This time while I was travelling from Kolkata to Chennai IRCTC people were taking higher rate than MRP. When I asked MRP is 15 but why you are taking 20?? Then he replied it is IRCTC rate. Is it so??

In kalka Shatabdi Express train 1201, on 04.10.2014: 1. Water bottle of 500ml served instead of 1000 ml. 2. Why the Menu card does not specify the size? 3. Isn't it done purposely to help the contractor? 3. Tea was no served with the Break fast, even on demand, though the tea is mentioned in the menu. Coach No. C11 PNR[protected]

Hi, I Booked a ticket with PNR number : [protected] with waitlist status for[protected]. on 5th october afternoon i received an SMS on status from IRCTC saying " Chart prepared with Wait list status", then we thought ticket would get cancelled automatically as it is an e-ticket and we went with other options. But again after schedule departure time we received a message from IRCTC saying " due to some tech problems chart was re prepared...