Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My phone Asus Zenphone 5 stolen in running train.PNR [protected], Train no 16382.My seat no S4-31, Ganesh Dharmadhikari.I m still in train.It happened when i kept my phone for charging.Please help

सर मैं और मेरी पत्नी जयपुर बांद्रा ट्रैन न.19708 में कोच न. S-4 में सीट न.1 में यात्रा कर रहे है । अजमेर स्टेशन पर हमारा 1 काले रंग का एक बैग जिसमे एक सैमसंग कंपनी का लैपटॉप, एक सोनी कंपनी की 1 tb हार्ड डिस्क, बैंक ऑफ़ बड़ोदा, खेड़ला बुर्जुर्ग, दौसा की 1 चेक बुक, 2 स्वेटर नीली व् हरे रंग की, 1 जैकेट ऊनी, 2 जोड़ी ड्रेस, 1 MTS Blaze data card जिसके न. [protected], 1 Beard Trimmer फिलिप्स कंपनी का इसके अलावा अन्य अतिरिक्त जरुरी सामान था जो अजमेर स्टेशन (मदार स्टेशन से अजमेर स्टेशन के बीच ) पर करीब 10:55 से 11:10 A. M. के बीच चोरी हो गया ।
नाम - वीणा भटनागर w/o. सुभाष चंद्र वर्मा
कोच न. S-4, सीट न. 1 व् S-9 सीट न. 12 (lower sleeper)
PNR no. [protected] and [protected]
Contact No. [protected]
Email Id - [protected]@gmail.com

Hello, I was using a account in irctc.co.in with "user id :subhani337", for which I was trying to change my mobile number which was not happening from my side. So, I approached irctc customer care. They said your previous mobile is linked with "user id: skreyaz" with same email id: [protected]@gmail.com which is now in deactivated stage from past 2years. So as the account is deactivated so I requested to activate the account so that I can delete the account permanently and use the website with my present is (i.e subhani337). But instead of solving my problem they totally deactivated both my user id's, stating you are using two Id's under one email account.

If they dint activated the account how can I delete it. If I am not able to login to my account how irctc is expecting to delete or change my account.

And till I gave all the reasons they never knew I had two accounts with same email id. How can they delete the account without having any confirmation or clarity on the problem what a consumer is facing.

I fwd the complain email too the below mail ids too. No response
to: [protected]@irctc.co.in,
[protected]@irctc.co.in,
[protected]@irctc.co.in
cc: [protected]@railnet.gov.in,
[protected]@rb.railnet.gov.in,
[protected]@rb.railnet.gov.in,
[protected]@rb.railnet.gov.in,
[protected]@cr.railnet.gov.in,
[protected]@rb.railnet.gov.i

The message when email bouced off irctc server.

This is the mail system at host sehdev.irctc.co.in.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[protected]@irctc.co.in> (expanded from <[protected]@irctc.co.in>):

Final-Recipient: rfc822; [protected]@irctc.co.in
Original-Recipient: rfc822;[protected]@irctc.co.in
Action: failed
Status: 5.2.2
Diagnostic-Code: x-unix; input/output error


[protected] Forwarded message[protected]
XXXXXXXXXXXXXX
To: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in
Cc: [protected]@railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@rb.railnet.gov.in, [protected]@cr.railnet.gov.in, [protected]@rb.railnet.gov.in
Date: Mon, 18 Aug 2014 21:27:28 +0530
Subject: Re: Re: Email From IRCTC: reopen case, tdr amount less IRCTC #45322
Hi,

Its been 10 days. I havent recieved any update till date. Please care to refund my money.

Thanks and Regards

I called the customer care of irctc and what is going on there they disconnected my call saying hurry up tell me your pnr i was checking but he disconnected my call even his TL also disconnected call