Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I m a regular customer of IRCTC. I frequently book tickets from the counter. But i dont understand why the rules are keep on changing whenever i go to book tickets. I always book tickets from CBD belapur station this time wen i went in the morning to buy tickets i had all the documents original pan card and Xerox as well i waited there for around 1 hour and when my turn came the booking clerk Named MR S M Sakhare said you have to book the ticket from counter no 2 Reason mentionaed was you are not self travelling . I really don't understand if i m waiting there for around 1 hour and then suddenly i will get to know this how would i react.. Is dis rule is applicable everywer or its just made for there convienence..how does it matter if i m taking the tickets from counter no 1 or 2???? And if the rule is applicable y is it not mentioned on the IRCTC website or at the counter itself.

hello sir, i am travelling from pune to bangalore in this train and the quality of food is pathetic here. the water which we are provided by meals on wheels staff we can see dirt inside it, the bottles are not sealed qnd they fill it up in train and sell which is very unhygenic. please see as this is matter of priority as anyone can get sick after eating this kind of food. thank you

Dear Sir/Madam, i was traveling in Train CHETAK EXPRESS (Train no. 12982) on 15/09/14 from Ajmer to Delhi Sarai Rohilla, when i booked my ticket it was WL/8, on journey date showed P1-RC, S-5, 47 and my name was appearing first in the RAC. When i requested to TTE to provide full seat if available, he did not provide that although he was providing others. Since my name was first in list and on priority basis i should have given the seat.

On 29/07/2014 vide the subject mentioned order id; I ordered two units of ''BWSP B/W paw prints-small / Gardenia'' and Rs. 648/- is paid online by HDFC Bank credit card through EMI mode on that date around 05:29pm. I have got confirmation SMS from HDFC Bank authorities regarding payment of Rs. 648/-. But on 06/08/2014 only one unit is received by speed post. On the very same day; I wrote to irctc regrading the inconvenience caused to me and they replied me with the following e-mail:- Subject:Re: -Shipment details of your order no. IRSP5721161 ??? shop.irctc.com From:[protected]@irctc.co.inFri, 8 Aug '14 12:03p To:Youandothers Dear Customer, Thank you for writing to IRCTC Shopping Portal.This is with reference to your e-mail dated Aug 7, 2014 regarding the order number IRSP5721161.The second unit of ''BWSP B/W paw prints-small / Gardenia'' will be dispatched within 24-48 hours from the fulfillment center.It will be delivered to you within 5 working days post dispatch. Please note, if dispatched via Speed Post, the order will be delivered within 20 working days. For further assistance, kindly refer to http://shop.irctc.co.in/CustomerService.aspx Best Regards, Saumya Mishra Customer Service SpecialistIRCTC Shopping Portal But till date inspite of repeated e-mails from my part fetched no results. They did not reply nor the item is recieved. If they are unable to deliver the second unit of the item; then they should refund the amount for the second unit. The e-mail id [protected]@irctc.co.in is not receiving any e-mail and is a total failure. I am paying the EMI amount to HDFC Bank at regular intervals. I want either the second unit or refund of the amount of second unit. Please be kind to do the needful.

Hi, I had filed TDR for PNR No. [protected] as Train was delayed more than 3 hours (almost more than 12hrs). the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". As train is delayed more than 3 hours passenger was not travelled. Date of Journey: 02-Sep-2014 21:10 hrs, TDR filed on 03-Sep-2014 07:16:44 HR. Also very very worst response from 139 as they were holding the call for more than 15 minutes and disconnecting the call without any reply. Regards Jagadeesh P

Dear IR/IRCTC, The contractors of IRCTC ( Meals on Wheels ) demand not less that 200 rupess Bakshish (as what they call it) and keep on pestering and irritating the passengers for Money. In one such incident one of my co passenger was robbed of this purse containing money in the H1 compartment A cabin on the train that departed H Nizamuddin on 14-Sep-2014, Train No./Name: 22694 / BANGLORE RAJDHNI. The police complaint has been lodged and it is confirmed by the police to be the Handiwork of an IRCTC contractor ( Meals on Wheels ) who come in demand of Bakshish shamelessly. When refused to give the demanded money they resort to theft and robbery. Please do not spare these employed thieves. Regards Sandeep BN

I was traveling in AC 3 tier coach (B1) of train no 12511-Raptisagar from thrissur to trivandrum on[protected], but had to suffer a lot of trouble due to mouse problem. The coaches are not clean. Found lot many cockroaches too.They were running around all the time. I hope railways will do something about this. Sigh

sir, I cancelled the following tickets booked under irctc but the amount has not been credtd into my account so far.
S.No.Transaction ID Transaction Date CancellationID /RefundID Transaction TypeTrans.Amt()Refund.Amt() Bank Refund Status Refund Date
1 [protected] 02-Sep-2014 [protected] CANCELLED 161.24 120.0 SBI SENT_TO_BANK
2 [protected] 02-Sep-2014 [protected] CANCELLED 236.24 165.0 SBI SENT_TO_BANK
3 [protected] 02-Sep-2014 [protected] CANCELLED 421.24 350.0 SBI SENT_TO_BANK
4 [protected] 02-Sep-2014 [protected] CANCELLED 416.24 300.0 SBI SENT_TO_BANK

Hi, I had filled for TDR for PNR - [protected]. However, the TDR has been marked failed "Invalid TDR Timestmap : DELAY". TDR status is "CR Repudiate". The train was delayed more than 3 hours, hence we did not travel. Regards, Sumit.

I booked a confirmed tatkal ticket, however after booking it was reflected as 'Cancelled' and no refund since it is a confirmed tatkal ticket. I rebooked another ticket immediately due to urgency of my journey. Spoke to customer care but refused to help. Kindly help if i can get that refund. The PNR for both the tickets are: [protected] ( AUTOMATICALLY CANCELLED) & fresh rebooked: [protected] Plz help. my mob no: [protected]

We booked a ticket through IRCTC online but on journey date Train has been cancelled and i didn't get the refund amount till date 13/09/2014 booked History Train no. / Name 15484/ MAHANANDA EXPRESS DATE OF JOURNEY 24 AUGUST 2014 TICKET BOOKED ON 21 AUGUST 2014 PNR NO. [protected] TICKET CHARGES = Rs.645 TRANSZCTION ID [protected] With regards; Anish Sharma [protected]@gmail.com

Sir, Not refund two ticket as on date please help. the details are given below. IRCTC ID - nirajankur 1. TDR File dt. 17.06.2014 PNR No. [protected] Ref. No. ekt[protected] Transaction id. [protected] 2. TDR File dt. 19.08.2014 PNR No. [protected] Transaction id. [protected] Thanks & Regards Niraj Kumar Mob: [protected]

I had booked a ticket to chengannnur by netravadhi express which comes from lokmanya Tilak Terminal. When we asked the staff through phone they said it wil reach at 1.20 am. Again when we called at 11.40 am they said the same thing. So we left at 12 am and reached at 12.25 am.But when we reached, The train left at 12.20 am. Come on now..are we fools here to travel from.ponda to margao and listen to this unsensible talk. I know there s nothing sort of stuff which will happen in favour o[censored]s.. But still u got one of the pathetic service in India. Kindly delete all these online train tracker which is of no use to the public.. Thanks John Jacob [protected]

Jodhpur Jasalmer train Train no. 18410 Dep time 11.45pm Complaint lodged 12.15am [protected]@ 1.40am Toilet ugly non clean shabby No water Compartment also too ugly 9.9.2014 Though complaint was lodged nobody took care At last one passenger pulled chain and forced railway authority to clean toilets Instead railway security forced him to take to station But all passengers supported the guy They called upon scavenger to clean all toilets, but by then there was no water in the tank Then filled water & cleaned the chocked toilets & then the train departed

Hi On 2-9-2014 I booked Tickets from HYB To GTL The Transaction is failed I tried 2 Times But 2 time the transaction is failed The transaction No is below . 1.) Transaction Id: [protected] 2.) Transaction Id: [protected] The Amount is detected for each transaction is 1011.24 for 2 Transaction is Total : rupees 2022.48 So still I did not received the amount from irctc I forwarded a mail and made a call but their are saying I it will come but still I did not received So kindly do the need full regarding my issue as soon as possible. My IRCTC user id-smanzoore

Dear sir, one Person Mr.KIRAN KUMAR who sits in Bangalore Railway station with Big Board MAY I HELP YOU is unfit to the this type of job who doesn’t know basic courtesy that how to speak to customer /passenger and shows irresponsibility also he got mike for BIG MOUTH .He never start talk with SIR I have booked the ticket through online and For return ticket i haven’t got PNR no But payment has been deducted, so I went this person for enquiry and he rejected due to online booking not given the customer care no . we don’t know the his logic what is the difference if we book through online which is very easier /Faithfull . Since i have lost the money so i went another person and he send back to person who sits next to him and he also rejected and he avoided to give the callcentre no but Mr.Kirankumar interfered this discussion misbehaved with me . PUBLICS ABOUT TO BEAT HIM FOR IMPROPER RESPONSE AND MISBEHAVE, IF YOU CONSIDER THE CCTV RECORDS OF 10TH SEP .14 NIGHT 10 PM TO 11.30 PM YOU WILL COME TO KNOW . Due to urgency to the train we stopped to take further action, He still wanted to extend the discussion to create nonsense was acting like mad and thinking EGO /ARROGANT because of CENTRAL GOVERNAMENT EMPLOYEE who should be very professional . Since we don’t want waste our precious time by logging complaint in police station roaming for court to teach him how to behave with people, so i am logging complaint here .Please take an action & make sure good service for PUBLIC .

i have book the railway reservation ticket its pnr number is [protected] at the date of 27th aug2014.but it was cancelled at the date of 02nd sep 2014. but the refund amount was not back to my account .please check the details of my ticket transaction and getting back the refund amount to my account .my account details are no is [protected]

Respected Sir I undersigned Mr. Gururaj Yadappanavar created online irtc account on 4th August 2014 but for some reasons i could not access your online irtc account which says there was a problem in the user name assigned to me. I tried to call the irtc customer care many times but didnt get any proper response from them So please rectify the problem at the earliest thanking you yours Gururaj

Dear Sir, My user ID is JayMShah. I am getting message that "You are not allowed to login as your account is de-activated" whenever I try to login. Please inform the procedure to activate the account. From my computer I can not go to Sign In tab also it directs me to the same window. Please help me out....

I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "Last pending Transaction History" it is showing "payment requested" when i click on transaction id, it is showing booked, but no PNR no. Please find following details: Transaction ID : [protected] Train No./Name: 12764 / PADMAVATI EXP Quota: TATKAL (CK) Date of Journey: 12-Sep-2014 Date Of Boarding: 12-Sep-2014 Class:...