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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 458

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A
anpm007
from Motihari, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Difference in train number

Address:Patna, Bihar

I booked a ticket through irctc for patna to anand vihar. The train number shown on the ticket was "22487" which is different from the original train number "12487". Due to this disperancy i was unable to continue the journey and faced a lot of problem....
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B
BHAVESH.BANKAR
from Pune, Maharashtra
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cancellation of old account.

Address:Akola, Maharashtra

COMPLAINT LETTER- BHAVESH BANKAR, AKOLA(MS) R/Sir, I have already registered my account with you last ago.Now I forget my user name & PW at present. My Mobile No. is [protected]. Kindly cancelled my old account because I have already registered my new account with you recently. Pl.give me a reply as an earliest. Thanking you. BHAVESH BANKAR, AKOLA(MS) - email -- [protected]@yahoo.co.in...
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G
Goyal Bhavya
from Panchgani, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

To refund the amount for e-ticket tatkal booking- booked twice for one individual

Address:Kota, Rajasthan

To General Manager/Operations, Indian Railway Catering & Tourism Corporation, 9th Floor, Bank of Baroda Building, 16 Parliament Street, New Delhi - 110 001. I would like to draw your attention that while booking tatkal e-ticket through irctc, due to processing problems two tickets have been booked on same personal details. The 1st ticket booked went for the transaction failure and so I went for booking the other. Once...
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I
Ilayaraja Ramasamy
from Mumbai, Maharashtra
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Reg: The Web Site

Address:Chennai, Tamil Nadu

Hi Team, The site is not working properly for getting up the SMS or printout. It is showing only the current month booking history. It is not showing up the entire history. Please find the images for more detail. The search is not working it is expecting all the details. Even the date is provide it requires all the fields as mandatory. How does the passenger knows his PNR number in his mind? Please do the need for the passengers in trouble...
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I
ISSOYOGA
from Kasaragod, Kerala
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Not refunding the money

Address:Bangalore, Karnataka

Respected sir,
IRCTC is not refunding my money for waiting list ticket pnr number:-[protected], Its already 16 days, but still they are not giving any response.According to rule IRCTC will take maximum 10 to 11 days for refunding of money.But still today they have not refund my money, kindly help me please
Warm regards,
Rishav...
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B
BINNY JO
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Stay away from this one

Address:Chennai, Tamil Nadu

Dear sir,

we try to book ticket for my parents whose is the senior citizen for takkal booking. when we made payment for first ticket it showed error in irctc site. We checked the booking history and there is no booked history available.so we thought it is not booked. we tried again and this time it got booked and confirmed .

my userid is binnyjopc1 and mobile no:[protected]
Two pnr number below for travel...
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N
nayasaroj
from Kolhapur, Maharashtra
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wrong amount deducted

Address:Indore, Madhya Pradesh

Dear sir, I have booked a ticket of PNR Number [protected] and transaction id [protected] from bhind to indore journey date 07.06.14. i got cancelled the ticket on 5th june 2014 around 3 to 4 pm which is 48 hrs before the departure of the train.Train Departure time is 7th June 8PM..The deduction amount should be Rs 60/- per ticket but Rs 80 per ticket was deducted. Also if it is with in 48 hrs then 25% of the ticket amount should be deducted...
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R
raviraja559
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

booked tickets not visible, so that not able to cancel tickets IRCTC

Address:Hyderabad, Andhra Pradesh

I have booked the ticket on 9th June 2014, Since these tickets are not available on booked history unable to cancel the tickets . Could you please tell me what should i do as travelling date is ahead. No one is responding IRCTC Customer care people. Could you suggest me what will i do....
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R
Rushabh Parikh
from Surat, Gujarat
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Booked ticket cannot be canceled

Address:Surat, Gujarat

Userid:- russ1990 PNR number:- [protected] Portal has been changed and no tickets are shown in booked history. I want to cancel this ticket but I am unable to. This ticket is under tatkal scheme, if it gets confirmed before cancellation I will not get any refund....
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R
RAJPUT SUNILKUMAR Ramlakshman
from Quepem, Goa
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Refund of canceled ticket is not credited

Address:Banaskantha, Gujarat

i booked one ticket from datiya to udaipur on 5th june 2014 but due to some reason i cancelled that ticket & ticket cancelled but the refund of the ticket is not credited even after the 14 days . so please kindly give my money back as early as possible . transaction id :[protected] train no:19665 from datiya to udaipur refund amount is 620 rupees please refund my amount of cancelled ticket...
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S
sanalgera
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pantry service in Pune ERS TRAIN 22149 & 22150

Address:Pune, Maharashtra

Even though there is a pantry car compartment is there in this train for part one and a half years. The food has been collected from outside and delivered in the train in a very high rate. The quality of food is also very bad. I request you to please look into the matter and start the pantry car as soon as possible. Thank you!...
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A
Ashwin1991
from Noida, Uttar Pradesh
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Refund of failed transaction not credited

Address:Gurgaon, Haryana

I tried to book one TATKAL ticket before 15 days Saturday(07/06/2014) from MAS TO NZM and the transaction got failed and Money got deducted(2900 Rupees).Still i didn't receive my money back in the account.Kindly look into this issue. Transaction id: [protected]...
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A
afsalrn
from Kodungallur, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment through SBT netbanking

Address:Thiruvananthapuram, Kerala

IRCTC disables the payment through SBT internet banking and SBT debit card. This is also for other state bank associates. SBI and some other banks have the facility for internet payment. This is very difficult for common people since they have no SBI and other private banks account. please make necessary arrangements for that...
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R
Ramesh Andala
from Hyderabad, Telangana
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Regarding Amount Refund

Address:Hyderabad, Andhra Pradesh

I cancelled 3 tickets on 5th June 2014. Today is 18th June 2014. still i did not receive the amount. why IRCTC is taking this much time in refunding the amount. 1. Pnr Number: [protected] Train No: 18309 2. Pnr Number: [protected] Train No: 08503 3. Pnr Number: [protected] Train No: 18309 When booking the tickets, the amount is deducting from account in few minutes. In refunding why you are taking many days. This is too bad. Please...
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H
hadieryeisa
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No refund for PNR 8505972339

Address:Pune, Maharashtra

Dear Team, I would like to raise an issue with consumer forum about refund not credit to my account for above mentioned PNR number. I have raised TDR on 16-Jan-2014 for sum of INR 6600. TDR reason: Train late more than 3 hours from departure. TDR reference number ekt[protected]. Regards, Eisa Z Haidery...
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S
sunil7295
from Visakhapatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount of canceled e-ticket

Address:Visakhapatnam, Andhra Pradesh

Cancelled Tickets History


Pnr Number:
[protected]
Transaction ID: [protected]
Train No: 12457


Train Name:
DEE BKN S F EXP
From Station: DELHI S ROHILLA(DEE)
To Station: SRI DUNGARGARH(SDGH)


Date:
14/6/2014
Class: SL
Boarding: DELHI S ROHILLA(DEE)


Resv Upto:
SRI DUNGARGARH(SDGH)br...
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A
ALOK DIXIT 1234
from Kurduvadi, Maharashtra
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Not able to cancel the train ticket

Address:Kutch, Gujarat

Dear sir

I had booked the ticket by irctc and now i am unable to cancel the ticket it is not showing in booking history
Detailed are as mentioned below,
Gimb to brc
Date of booking 23/04/2014
Date of journey : 19/06/2014
Pnr no [protected] transaction id [protected]

Kindly help

Thanks and regards
Alok dixit

[protected]...
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K
koti486
from Bangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket money not refunded

Address:Guntur, Andhra Pradesh

my TICKET PNR NUMBER [protected] . my user id koti486. i have booked ticket from RJY to KJM (17210). i have canceled ticket on[protected]. my Date of journey[protected] Transaction ID: [protected]. i have used ICICI CREDIT card for payment....
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P
prjangid
from Delhi, Delhi
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Failed Transaction amount not refund

Address:Gurgaon, Haryana

Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back. same thing i have written to hdfc bank but but they are suggested pleas write to IRCTC.please resolve the issue and refund my amount in my account. For your reference...
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N
N RAJAGOPAL
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Personal item lost while traveling

Address:Coimbatore, Tamil Nadu

I have travelled on 17th june 2014 in bangalore express 16525 from kottayam to coimbatore in ac 2tier a2 seat no 29 vide pnr no.[protected]. While getting down at coimbatore i have forgotten to take my spectacle from the seat. Kindly help me to get back the same. Spectacle is titan eye care in black spect cover.

N. Rajagopal, 118a dayal street kaundamplayam coimbatore 641 030 mob. [protected]

N. Rajagopal...
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