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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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+91 44 2530 0000
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+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 455

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K
kar thi
from Hosur, Tamil Nadu
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Regarding seats allotment

Address:Krishnagiri, Tamil Nadu

Dear all Today i have booked 7 tickets(4 females+3males) from HOSUR TO PUDUCHERY. Below i ve mentioned the pnr nos. PNR No: [protected] PNR No: [protected]. While booking i have asked LOWER berths for ladies as, Santhi-49 yrs old---Patient Sasirehha--26 old---Pregnant Aruna -- 32 old--with 9 months baby. But not even a single lower berth alloted for us. I request you to allot as i requested. karthikeyan.U [protected]....
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Address:Kolkata, West Bengal

Respected sir,
As I have filled TDR on 31/05/2014, as my pnr number:-[protected], it is because train is late more than 3 hours.In indian railways it is rule that if train is late than more than 3 hours then we can take our refund.So that i filled in my profile tdr for my refund.Now they are not refunding the money after 2 months also.They are not replying also.Please kindly help.
Pnr:-[protected]
Warm regards,
Ambika...
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Address:Bangalore, Karnataka

Dear Team, I am sudhavamsikiran from bangalore. I have booked a ticket to travel for palnadu express(train number 12747) from Guntur to Begumpeta. On Dt. 18/08/2014. But unfortunately this booking details are not appearing in any of my history records where I checked with old transaction records also. When I checked PNR status in www.indianrail.gov.in website, its giving correct details of journey. So request you take action where this...
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S
shibshankar
from Koelwar, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Reg. Refund from cancel e-ticket

Address:Patna, Bihar

I would like to inform that I have cancelled two e-ticket (on 5th July, 2014) which I was booked from IRCTC account. Till I have not received the refund amount. Following are the details (email from IRCTC) Dear Customer, We wish to inform you that your ticket against PNR Number: [protected] has been cancelled successfully as per your request. The refund amount of Rs. 895 will be refunded back to your respective account shortly. Dear...
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Address:New Delhi, Delhi

i have cancalled both the below mentioned tickets on 27th of june 2014 but still not get the refund from the irctc, however on the refund history it is showing refunded but i am still not recevie the money. please look into the these matter and take the necessary action. regards pankaj jaswal ([protected]) Transaction ID: [protected] PNR No: [protected] Train No./ Train Name 12981 / CHETAK EXP Date of Journey:...
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P
Premkumar Nair2013
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pantry car facility

Address:Mumbai City, Maharashtra

My family started a journey 16346 Netravati Exp. on 05.07.2014 from Aluva, Kerala. There was no proper Pantry Car facility in this train for our entire journey up to Thane. On making enquiry with few Pantry Car personnel it is came to know that the contractor of the train is changed w.e.f. 05.07.2014. My query is:-


1) How can Railways discontinue the Pantry Car Contractor without proper arrangement?
2) If there...
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S
sriharshakalla
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No refund received for online waiting list ticket canceled.

Address:Guntur, Andhra Pradesh

sir,

I am Kalla Sri Harsha. I booked a ticket from Gnt to Ipm on 7june2014, for a travel on 8june2014 in Fulaknuma express[train no:12704]. I have received a message to my phone that the "amount will be refunded". But still there is no credit in the bank account.

TICKET DETAILS:
Date of journey-8 june 2014
Train no :12704
Train name -Fulaknuma express
Transaction id-[protected]br...
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N
namvar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

deactivated my a/c pls active my irctc a/c

Address:Mumbai City, Maharashtra

Dear Sir/Madam My IRCTC account has been blocked and i don't know that what is the reason so i request you to kindly Reactivate my IRCTC account if you have any query regarding this you may call me on my cell phone-[protected]of mail me on [protected]@yahoo.com...
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K
kiran kasa
from Delhi, Delhi
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Refund Amount - Reg

Sir, This is in reference to below mentioned transaction, still I have not received refund. It is requested to refund the amount at the earliest. Transaction ID: [protected] Train No./ Name: 16381/KANYAKUMARI EXP Date of Booking: 01-Jul-2014 Date of Journey: 02-Jul-2014 Date Of Boarding: 02-Jul-2014 Date of Arrival: 03-Jul-2014 From: DAUND JN (DD) To: RENIGUNTA JN (RU) Boarding At: DAUND JN (DD) Resv Upto: RENIGUNTA JN (RU) Quota:...
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S
sgkhubli
from Bengaluru, Karnataka
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food supplied in train was worst

Address:Dharwad, Karnataka

i had traveled by premium express train from hubli to falna on 24 06 2014 the train arraived 5 hours late at 4 am at hubli rly station nd breakfast was given at 10 am nd meals at pune rly station at 4 pm mean not in time the quality of the food was very bad nd had a very less quantity, the coaches were all dearty nd very old toilet was dirty the name is premium train but it stopped every station nd reached 8 hours late at falna name l g jain...
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R
rangasethu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Associated banks of SBI like STATE BANK OF MYSORE

Address:Chennai, Tamil Nadu

In the earlier version there was a radio button called Associated banks of SBI.When it is clicked STATE BANK OF MYSORE was available and i was able to book the tickets on-line.But now the so called third generation of IRCTC e-ticketing this facility is removed.This is very unfair.IRCTC has to re-introduce the associated banks of SBI.One of the replies i got from IRCTC is that i must use one of the banks listed.When i do not have any Savings...
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P
prasusree007
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding ticket booking

Address:Chennai, Tamil Nadu

Unable to make payment through state bank of travancore online
Earlier we could book railway tickets through sbt online bank accounts. But today when i tried, i could see that irctc has removed state bank of india associate banks (Banks like state bank of travancore etc.) from the list of internet banking. So we could'nt book the railway ticket online. We lost our chance as there is no provision to book through debit card also...
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N
nirajpushpa
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Filed tdr removed and non refund of money

Address:Bhagalpur, Bihar

Respected sir/Madam
I have filed an TDR for cancellation of my ticket on 25 april 14, but in irctc history the remarks showing against my filed TDR is "regretted" .I need to know that who is the authority to put an remarks against a fied TDR and whom to contact for refund of my cancelled ticket.
My ticket details are as follows:
1) Passenger details
A) Surendra Kumar M 36 WL36 RAC(after chart preparation)br...
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Address:Prakasam, Andhra Pradesh

my ticket of pnr[protected] from vijaywada to nizamuddin booked on 3th july through tatkal in irctc...was not found in my booked history...i want my ticket print out as i have to submit dat ticket with fare charges at my office for my LTC claiming...plz help me out in getting my print out...if possible plz mail to [protected]@gmail.com with fare on ticket...thank u sir

with regards...

plz help me out...
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S
sethak
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Retiring room no. 6 at bandra terminus

Dear Sir,

I was glad to learn that IRCTC has introduced the facility to book retiring rooms on line. As I had good experience of staying in retiring rooms, I thought o[censored]sing the same. On 19.06.2014 I & my wife left for Mumbai BCT by train number 12956 and in advance I had booked the retiring room No. 9 at Mumbai Central station. We checked-in. The room was neat and clean bedsheets were laid and there was absolutely no...
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D
Dharmavarapu
from Hyderabad, Telangana
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Online ticket booked, ticket not received, but money was deducted (gopal_max)

Address:Hyderabad, Andhra Pradesh

Dear Sir,

On 30/6/14 I tried to book the online ticket form Secunderabad to Ongole through my id gopal_max.

The amount was deducted form my standard credit card ( No [protected]) and the same was confirmed by the Banker too. Here with I am giving you the Transaction details also.

1. 74056634182418100447893 - Rs. 423.96

2. 74332744182418109272667 - Rs. 424.66

Request...
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srirenukacoats
from Gurgaon, Haryana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Excess fare collection

Address:Coimbatore, Tamil Nadu

A ticket booked on 21/05/2014 at balasure to coimbatore fare amount rs.2440/- vide pnr no.
[protected]. But at coimbatore junction excess fare amount rs.2760/- collected vide receipt no.743470 dt.01/07/2014. We feel that more amount has been collected. More over booked
Person monoj kumar id also shown. But the excess fare amount has collected
A copy of booked ticket and excess fare collection receipt are attched for your...
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M
monu152
from Thanesar, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

sbi associated bank is not shown on payment option

Address:Hisar, Haryana

Sir, I am regular visitor of IRCTC website for booking tickets, past 15 days onwards on my computer it is showing as you have successfully migrated to new generation e-ticket booking and when I start booking ticket it continues when it comes to payment options only limited banks are shown. Earlier version SBI associate banks were shown now that option is not displayed kindly suggest me how to proceed further. Only State Bank of India payment...
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Y
yashkhurana
from Jaipur, Rajasthan
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pentry and station

Address:Gautam Buddh Nagar, Uttar Pradesh

sir, with regards I want to fetch your kind attention towards Corruption On Wheels ( INDIAN RAILWAY ) .In fact we regularly visit Shirdi- Shinganapur.Our this visit was very special because we were very eager to find the changes in Railways as our Dream Govt. is in power, it was our first visit during New Govt., our all previous complaints were sent to junk in past. Now I want to brief my journey with numbers of complaints with a great hope...
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kushanshah89
from Ahmedabad, Gujarat
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late train schedule

Address:Ahmedabad, Gujarat

we had booked ticket from delhi to ahmedabad on 29 june 2014 and train name was haridwar ahmedabad mail.From delhi we departed at 12:45 am on 1 july 2014.train was delayed by 2 hours 30 minute...My contact number is +91-[protected].I want proper explanation on this.We want refund on this.Please do need ful or else i will go further for the problems we faced. Passenger details as follows : PNR No [protected]Train No19106Train Name...
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