Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is my Transaction ID [protected]. I book my tatkal ticket today but did not got my ticket booked, even money from my bank account has been deducted i got the msg of deduction on my mobile. But still it showing failed on the irctc website. So please refund my account.

Respected Sir/Mam, My pnr num is [protected]. My case for tdr file has been regreted by irctc., giving the reason that i have travelled with that train. How could it be possible when, i am travelling from another train (because that train was late by more than 6 hrs), TTE has alloted my seat to another one without confirming the ID. means it is clear that TTE has taken bribe to the passenger to allot my seat. I send my mail with my fined ticket but my case has not been reopened again.I have send this mail with my mail id [protected]@gmail.com twice and with my registered mail Id many times, but my case has not been reopened yet by concerned department. I have also attached my fined ticket of another train by whom i have travelled. regards- vikash kumar mbl - [protected]

Dear sir, I have booked 3 tickets in IRCTC. All the three were in waiting list and during the time of travel, only 2 tickets got confirmed. I have few mails saying it is processing. Now its saying "claim made "TDR was filed beyond the prescribed time limit" . Please help to resolve and get back my claim

Dear Sir/Madam, I had a confirmed eticket PNR no. [protected] for travel by 2AC coach in Train no, 12321 (Howrah Mumbai Mail) from Katni JN (Boarding at Jabalpur) to Mumbai CSTM for travel date 3rd August, 2014 The trains scheduled departure time at Jabalpur of 1755 hrs. At 0800 hrs on 3rd August the Indian Railway Train enquiry states that the said train has not yet departed from originating station (Howrah). The train is 14 hours late !! The departure for this train was 2nd August, 2014 at 2200 hrs. This meant the train would start this journey, leaving Howrah station by 12noon on 3rd August, 2014. This would mean rescheduled estimated arrival at Jabalpur station would be by 0500 hrs on 4th August, 2014 !! I immediately re-planned my going to Mumbai and cancelled my e-ticket on the IRCTC website, which accepted the cancellation and deducted Rs. 490/- from the refund amount (Settlement ID[protected] directly into my credit card account. As per the law in Railways, if a train is running more than 3 hours late, then for any cancellation of ticket, full refund shall be paid back to customer / traveller. I did write to IRCTC about this cancellation charges and have been asking them to verify the facts stated and refund me the balance charges, to which they have been giving me reasons for the online cancellation charges. If the law/rule states that full refund should be given for cancellation of ticket for train running delays of more than 3 hours, then where is the point of justification and reasons been given to me for levying the cancellation charges ? If the online computer system program is incorrect, then it is liability and responsibility of the IRCTC management to correct it and also to settle my claim. I wish that you take up this matter on my behalf and impress upon the authorities to refund me the dues. Thank you Sanjeev Khandelwal

Today we travelled by 12589 rapti sagar reaching secunderabad by 1610 hrs.
Lunch served in A1 coach ( Our berths 23', 29). Was too much mirchi, dal too much haldi, rice ic broken rice.
Food is uneatable. This is sme feeling by every one. Inclding TTE.
----n n kishore

I had travelled from AHMEDABAD to pune on 1st of August 2014, I.e. On Friday by Durango express. Train no.& name-12297/PUNE DURONTO, SECOND AC COACH. PNR NO.[protected].SEAT NO A1-18. I am suffering from knee problem so I have to use western type of toilet. Train was to start from AHMEDABAD and there was sufficient time to clean the toilet but from the starting of journey, toilet was jammed and flush water was not getting cleared. Result of the same, commode was full of water within one hour of journey and dirty water was comming out of commode .I had to pass remaining journey upto Pune with so much of difficulty. There were mosquitoes also in the compartment which were not allowing to sleep I prefer journey by train for good facility. If we have to face such problem after spending so much of money, what is the meaning of preference ? Please look in to matter and please give attention to complaint . Yours sincerely KHYATI.P. ACHARYA

I had booked a train ticket, through IRCTC, whose details are as below :- PNR No [protected] Shatabdi Express : Class CC Date of Journey : 31/12/2013 Howrah(HWH) to Malda Town (MLDT) Total passengers : 4 Cancelled 3 Ticket cancelled reason : train late by 5 hours. As per Railway rules, if ticket is cancelled on the pretext that the train was late for more than 3 hours, full refund is to be made. But IRCTC refunded me only 25% as applicable in normal case. Amount Refunded Rs 795 Amount to be refunded Rs 3180/- Shortfall to be refunded Rs 2385/-

I had made the complaint to their customer care on 16/01/2014. They replied that the matter is sent to the concerned department, but even after 6 months they have neither reverted back to me, nor made any refunds.

I booked an e-ticket from JUC to NDLS(Train no 18508) on 07/08/2014 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 482.48/- was, however, debited to my ICICI account . Their Failed transaction ID is[protected] dated 07/08/2014.

I have booked a ticket in ANGA EXPRESS (12254) for 06 th August 2014.But train has not arrived that day to Howrah station due to some reason and i have missed the train from there. IRCTC should not give the option while taking the ticket if train route has been changed for the day and should show some message for that. I have lost money but could not able journey also.So much trouble we had that day.I want the money back that got deducted. contact number: [protected]

I happened to travel in Okha Express (16338) on 31st from Calicut to Ahmedabad in B1 32 seat number which was a side upper. The chain to stop the train is fitted at the centre of this berth with two pointed sharp edges on sides. I got hurt many times while spending a day during the travel. It was impossible to use the berth without getting hurt. It still pains. I request you to give me compensation and secure the chain with some other mechanism without causing further trouble to the passengers. Regards, Haritha PNR No: [protected]

Sir, I had booked a e-ticket via IRCTC on 10th october 2013, but due to sudden change of weather I had to cancel the ticket, so I filed TDR for the ticket before Scheduled departure time of the train on the same day for refund. I got confirming email that TDR has been filed successfully. Now It has been about 10 months but I haven't been refunded the money. I tried to contact them via email and calls but they dont care to reply. The detail of the booked ticket is given below : "Booking details: PNR No [protected] Train No 12857 Train Name TAMRALIPTA EXP From HWH To DGHA Date[protected]". And TDR email response is also given here : "Dear Customer, With reference to your request for refund for PNR Number [protected] for reason 'Passenger Not Travelled.', we wish to inform you that your request for refund has been filed succesfully against Reference No: ekt[protected] and this case is being forwarded to the concerned Railway through TDR refund process" So I am requesting you to help me please.

Today (6 August, 2014) I have booked tickets in Gujarat mail for ADI to BVI. it was showing availability as 257. As soon as I booked ticket I got my seat in waiting 118. Again I have opened IRCTC portal for cross check tickets available was still 257. I want my full payment back along with tax deducted and service charge taken.

dear sir, tomorrow on 05/aug/2014 i'll booked a ticket for JHANSI to DELHI SARAI ROHILLA by train no. 14009, journy date 11/aug/2014 by online and cancelled after 1 hour.. i'll recived a sms by irctc (your WL Tkt Cancelled. PNR [protected], amt 1290 will be refunded in your account) but i ll not recived any ammount by irctc on my account... thanx sir so plz refund my ammount 1290 on my account Transaction ID: [protected] PNR No: [protected] Date of Cancellation: 05-Aug-2014 10:48:56 HRS Cancellation ID: [protected] raj kumar vishwakarma

Sir, I, Hansa Sachdeva, had cancelled my ticket on 2nd August 2014 at 15:41:54 HRS and my cancellation ID is [protected], PNR No.[protected] and the train No. and Name is 12426/JAMMU RAJDHANI. I got the Mail as well as SMS after cancelling the ticket that the refund amount Rs.7450 will be refunded back to my account shortly. But the amount has not been credited in my account yet. Kindly rectify this and refund the amount.

Dear Sir, I have booked my e-ticket on dated[protected] from my irctc id. I have received msg from irctc. Today i want to print my ticket from booked history but i cant get it. so please help me in this matter Details are below :- Name : Hradyesh Kumar PNR No. : [protected] Male - 30 yrs. D.O.J. - 13 Aug.2014 DEE to JP

Sir, I have forgotten my user name and password of irctc. I tried many a time to register again but in vain. My mobile No. is [protected]. Please arrange to reset it as early as possible and provide access to me to register once again. Kindly intimate the same over my phone. With regards, Durga....

Refund Status S.No. Transaction ID Transaction Date CancellationID /RefundID Transaction Type Trans.Amt() Refund.Amt() Bank Refund Status Refund Date 1 [protected] 21-Jul-2014 [protected] FAILED 381.24 381.24 SYND SENT_TO_BANK Not refund the my money after 15 days. IRCTC reply: We regret for the inconvenience caused to you. We have already given credit instructions to the payment gateway. Due to some technical problem in Syndicate Bank, there is a delay in the refunding process. We assure you that the steps have already been taken for earlier refund and you may get the refund shortly. Please co-operate with us. My email- [protected]@gmail.com

i filed TDR on 7th july just after half an hour after departure of train...irctc team emailed me about the registration and also for CR being registered and it is being under enhanced coaching refund system ...i emailed them to provide me information regarding refunding they did not reply and their contact number they e-mailed is a spam...irctc not responding atall...tell me what to do...

Dear Sir/madam i have booked a ticket from ju to bbs. on dated 04/08/14 for journey of 09/08/14 through sbi ATM card .since the amount deducted in my account but has ticket not booked. hence it is requested plz refund my amount of Rs.797.49/- immediately REGARSDS.. Vinothkumar.H MY EMAIL ID - h.[protected]@gmail.com

I am a frequent traveller in the route of Sealdah - Guwahati. While travelling in this route I have witnesses the worst fooding facilitie in the train. 1) No pantry car is available for train like Kanchenjunga Express. 2) Food supplied by IRCTC in several stations like Malda Town & NJP are rotten. All the foods are of the previous sessions / day which makes the food smell bad. Got dehydration due to the bad quality of foods. The Agency must take some serious actions in this regards and must introduce pantry cars in suck long distance trains. At least good & hygenic foods should be provided when subsequent amount of money is paid.