Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I got a SMS of confirmation from IRCTC on 27/07/2014, stating that my ticket with PNR number [protected] for date of journey 27/07/2014 got confirmed. Though the ticket was booked for 28/07/2014 with the same PNR, because of this I went through all chaos of travelling to the station and there too I did not get any satisfactory answers. I have both the messages with me, reply at the earliest otherwise I will approach consumer forum. I am attaching the picture of the SMS which I got for the date of journey 27/07/2014. I want compensation for the chaos done.

My name is Dr.S.Venkata Rao, 64 yrs, belongs to Andhra pradesh, a senior citizen working in Perambalur medical college, Tamilanadu as a Professor and Head of the Department. In Perangalattur I purchased a local train ticket for Rs.10 to Chennai park, and I catched the moving local train in a hurry (at 4-30 PM), failed to realize it as the 1st class.When the train was at Tambaram, a man in civil dress, probably a railway police(without any ID card or Uniform) told himself as checking crew member took my ticket to his pocket and asked me to get down with my luggage(without claiming any penalty to facilitate my travel to continue in the same train, to catch my reserved train from Central Chennai to Vijayawada in time).He took me to the Chief Boss of checking-crew forcibly, so I missed the train unfortunately. I informed to them about my loss of vision due to cataract, ill heart and diabetes, and my honourable position in the society.As they were not sympathetic to my narration, I asked them to produce me to produce in front of railway magistrate as they failed to collect the penalty immediately in the same train.That Chief Boss told me that I have to stay in railway police station custody that night, and next day only he will produce me in front of magistrate.With self-respect to my age and position, I prepared for that also and asked him to send me to the magistrate or police custody.He personally informed me that with his high-handedness he want to see that people like me will surely get a six months jail and thousand rupees penalty at the level of railway magisrate. The threats to me were (1). I am with a old scar of heart attack (2).hypertensive (3) diabetic and (4) I have to loose my job due to a long imprisonment of 6 months for no reason.This railway crew are completely abnormal 1.not sympathetic to senior citizens with disability, handled me like a criminal, I stood in front of them standing for about 1 hr, not allowed me even to sit 2.They failed to collect the penalty money in the same local train to facilitate my emegency journey trip in the same train to catch the link train3.theatening and black-mailing the helpless passengers with wrong information and false threats.This is a daily continuous story at Tambaram station.At least, the crew is not killing us on the spot on some pretext.How a common man will have a railway travel in Tamilanadu...Dr.S.Venkatarao

Dear sir We have booked a ticket from WL to BPL on 26 july 2014 in TAN-Jammu Express(16787). The PNR numbe of the ticket is : [protected]. When we reached the station and waiting for the train, there was a other train Himasagr express (16317) reached station at 7:45. We could not see any other number on the name plates (like 16787/16317). We thought it was a different train not the the 16787 train. When we enquired station matser he told, both 16787 and 16317 tyrains are same. There is announcement from station side also. Finally we missed the train. We need justice for this. We need our money back (ticket money). We have filed a TDR syaing that " PNR Number: [protected] for reason "Train Diverted And Passenger Not Travelled",

dear sir/madam, i have filed a TDR for cancellation of travel ticket while the train was more than 9 hours late and the travel done by bus as it was urgent. but the IRCTC mailed me that the train went right time and TDR filed after due time, which is not correct at all. i again made a representation to [protected]@irctc.com twice but no response. pl look into the matter. the details of tickets are as below: PNR No:[protected], dt of journey:23/05/2014. kindly call me over ph, if needed at [protected].

I was travelling in train no. 18426 from Raipur to Balangir on 24.07.2014 in AC 3 tire coach. My observations are

1. The system of Bio Toilet is a complete failure. Whenever I have travelled, I have observed the same. Very bad smell is coming from the toilets. Toilets are not in usable condition. It is very difficult to tolerate even for a minute.

2. Many short passengers are entering into the AC coaches without ticket/reservation. If we restrict, they say that it is a matter of 1/2 hrs., please adjust. Even the TTE is not telling a word to the passengers. All the time when I travel in the train face the same problem.

I hope, you will look into the matters seriously.

I have travelled from visakshpatnam to annavaram by godavari express(12727)
On 22.07.2014. For seat in sleeper class between 17.20 and 19.50 hours i have
Paid rs.200/-(Recept no.T0621286) seat charges for two persons ticket cost being rs.140/- only for two persons. I have seen a tte colleting rs.100/- for two persons without
Receipt(50-50& nothing to railways!). This is done by tte simply putting seat no. On ticket
With the plea that number of bills are to be prepared by him.
After chart is prepared if you sell unreserved such seats at starting points through todays reservation counter or general counter revenue leakages can be avoided.
I observe seat chages for two -to- three hours journey are more that actual ticket cost
And require revision.
Thanks.
M r k rao

GreetingsTeam, I would like to have your support to resolve my issue with IRCTC (Indian Railways). I havebeen following up with IRCTC through emails on email id - [protected]@irctc.co.in since last 20 days but I amnot getting any fruitful response from there side, from my experience I would have to say that they(IRCTC) just take customer for granted. Brief Summary of the issue – On Tuesday (1st July 14) at around 9.30 p.m., I had tried to book 4 tickets for 5th July 14 worth 9582.47 Rs. from Delhi to Mumbai By Train - NDLS BCT PREMIUM (Train no. - 22914) but somehow the transaction got failed, then after some time I booked another set of 4 tickets for 5th July 14worth 9582.47 Rs. from the same train. But then later on I came to know that IRCTC has confirmed my both transactions, the failed one and correct one and since the train is premium train so cancellations are not allowed in such trains so bottom line is I had to suffer a loss of 9582.47 Rs. /* Detailed Summary of the issue – I would like to bring to your knowledge that on Tuesday (1st July 14) at around 9.30 p.m., I booked 4 tickets for 5thJuly 14 worth 9582.47 Rs from Delhi to Mumbai By Train - NDLS BCT PREMIUM(Train no. - 22914) but the transaction got failed and money was deducted from my account and also I did not receive any message from IRCTC. I had also provided the snapshot of the failed transaction from the IRCTC site to the IRCTC team. After that I called my bank(SBI) to confirm the same, they also confirm to me that the transaction has been failed and I will receive my money within 3 days. After that I again booked 4 tickets for 5th July 14 worth 9582.47 Rs from the same train and also got the confirmation message from IRCTC but after some time when I checked the booked ticket history on IRCTC it is showing all 8 tickets(previous 4 and latter 4) as booked. PNR No. of previous 4 tickets - [protected] (Booked from SBI bank, account no. - [protected]) PNR No. of latter 4 tickets -[protected] (Booked from ING vyasa bank, account no.[protected] Ticket Passenger Details - 1. ManjuBansal 2.Neeti Gupta 3.Ayush Bansal 4.Shyam sunder Bansal (Scanned copy of pan card of Myself-Ayush Bansal had also been provided to IRCTC.) So basically duplicates tickets had been generated for me Since it is special train so money would not be refunded through normal cancellation. Now point to be noted that, when we had traveled the journey on seat no- B7 57, 59, 60 & 62 (PNR:[protected]) then TT has also mentioned on the chart that we have re booked seat no -B7 49, 51, 52 & 54 (PNR:[protected]) due to some technical misunderstanding.. */ So on the same node, I would request your support on this issue and help me to get my money back from IRCTC. Please let me know if further details are required from my side. Thanks & Regards Ayush Bansal

I have booked 2 tickets on 7-June-2014 8:20 pm, with PNR No.[protected], DOJ: 27-July-2014, fare:540, RAC 91, 92 I want to cancel it but not able to see it in history in old as well as in new links. Now only 2 days left so How do I do cancel. Today its 24-July-14. Keyur Gohel [protected]

I booked three ticket from kesinga to chennai central.Transaction id is-[protected], PNR no is-[protected], train no -18189, the train travel date is 26th june 2014 but still no money back, from three ticket one is confirmed and other two were in waiting list.so we did not travel.but railway department did not refund money of that two not confirmed ticket.and filed a TDR too for the confirmed ticket.please let me know what are the possibilities of getting the money back.
Thanks.

Hi, I booked tatkal ticket from Tirupathi to Vijayawada for train 12625(Kerala Express) for Journey on July 25, 2014 There is a substantial difference in base fare and price breakup as below General Sleeper Ticket: 215(Base fare)+30(superfastcharge)+20(Reservationcharge)=265(Total fare) Tatkal Sleeper Ticket:265(Base fare)+30(superfastcharge)+20(Reservationcharge)+90(Tatkal charge)=405(Total fare) Eventhough for Tatkal they are charging 90, they are charging extra base fare also which is looting public people.

At first, the online ticket booking included state bank of hyderabad in SBI associates group. But after my account got modified automatically, it's not there. So I'm unable to use my account for ticket booking as I cannot pay for it. Please include some more banks in it.

my name is ramakrishna, now i want to deactivate my IRCTC account my USER ID - RAMASIDDA, EMAIL ID- [protected]@yahoo.co.in, mobile no - [protected] & [protected] . so please kindly deactivate my IRCTC account, EMAIL ID, MOBILE NO immediately. please deactivate my account.

Sir, With respect to my PNR [protected], I would like to state that i filed the TDR at 00:53 on 30th june while the train departed from my boarding station i.e. PATNA much after 02:00 (according to www. trainenquiry.com), so how come my request for refund can be denied based on the reason that :"TDR was filed beyond the prescribed time limit", as written in the mail sent to me by your portal. While the rule existent on your own website i.e. www.irctc.co.in clearly states that passenger must get full refund if the train is late by more than three hours and he files a TDR before actual departure of the train. I need either a full disclosure of cancellation of my request with valid proofs or the refund for which i am eligible. Thanks & regards, Sunny Raj contact:-[protected] email:[protected]@gmail.com

Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Difference of Fare in case proper Coach Not Attached.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway.The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way.BUT WE DON'T GET AMOUNT BACK TILL NOW SO PLEASE KINDLY CHECK MY DETAILS AND REFUND MY AMOUNT AS EARLY AS POSSIBLE

I was travelling in train 12221, pune hwh duranta express from pune on 21st of july, 2014. The toilets had cockroaches and was dirty from the very boarding point. Throughout the 2 day journey it was never cleaned. Increase in train fare(approx rs.2500) and having such dirty toilets is not tolerable. I was in B3 apartment, seat no 28... Darshana ganguly

I had booked tickets tatkal through irctc online vide pnr no. [protected] for my relative couple. IRCTC allotted tickets in far apart compartment which is totally absurd and as a result of that I had to cancel the tickets getting ZERO refund. Due to that the passengers could move to their dwelling place incurring huge loss of time and money. I would like to get entire money at least to meet towards loss to some extent. I could not understand the ground behind misleading the regular consumers and making farce of the said so called online booking. Regards, SROY

Hello Sir/Ma'am,

I have booked a ticket (5 people) from New Delhi to Amritsar for 11th July, 2014 and only one ticket got confirmed and the rest was wait listed.

I accidentally filled the TDR for the one that got confirmed and the rest four I thought would be refunded automatically as it was in waiting, now I have been informed that I won't get refund as it was partially confirmed, the amount is huge and around Rs 3097, also I cannot file a TDR again as only one TDR can be filed for a PNR number.

Kindly please rectify this and refund the amount as the ticket was wait listed.

Here is the transaction details:

Transaction ID: [protected]
PNR No: [protected]
Train No./Name: 18101 / TATA JAT EXP
Date of Journey: 11-Jul-2014
Date Of Boarding: 11-Jul-2014
Class: THIRD AC (3A)
From: DELHI (DLI) To: AMRITSAR JN (ASR)
Boarding: DELHI (DLI)
Resv Upto: AMRITSAR JN (ASR)
Quota: GENERAL (GN)
Ticket Type: E-Ticket

Please process the refund of the whole ticket as requested as the ticket was wait listed.

Regards,
Himanshu Painuly.

Dear sir, Pnr no. [protected], Transaction id: [protected], Train no.12244 / SHATABDI EXP Date of Booking : 19-Jun-2014, Date of Journey : 22-Jun-2014, From SA To : MAS Class :CHAIR CAR Quota : GENERAL, Total Fare : Rs. 1402.47 I missed the train (Shatabdi Exp 22/06/2014) and booked the File TDR Request on 23.06.2014 (Time around 2 pm to 4 pm), and i got confirmation email also. But now i checked the TDR Status and shocked...

the menu rate on irctc I found on the pdf form is around 50% less that I have to pay on board to eat.. i.e rs 100for veg and rs 120 for non veg.. This amount wouldnt have been a problem if the food served was edible..I bet any of irctc desk employees to eat the food just record yourexpression and the amount of food U will leave..As a result whenever the train stops I run around on platforms searching for a bit less costly but more importantly the food that I can eat.. Wake up men..

even after several attempts of typing correct capcha for 10-12 times. site is not allowing to next page as this new site - nget irctc is having 3 capcha to have a successful transaction. it takes 30 capcha to be written to book a ticket. its really hard and irritating when someone types a correct capcha but still site doesnt allows to next page. proper testing is not done on these capcha. server couldnt able to crosscheck with the image displayed. pleade fix this asap.