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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 456

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S
sadiqtk
from Ernakulam, Kerala
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Ticket Refund and cancellation failure

Address:Ernakulam, Kerala

I, Muhammad Sadiq booked two sleeper class tickets through irctc on[protected] from vadakara (BDJ) to ankamali (AFK) (train no:16348) with pnr number :[protected]. the bookeng status of tickets are w/l 66, 67. date of jrny was[protected]. Due to chance of not confirming those tickets, i have booked Tatkal tickets for same journy. and i tried to cancel the tickets. but due to their site maintenance i was unable to cancel my tickets. ...
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Bhaktanand
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non availability of sbi online link in irctc

Address:Thiruvananthapuram, Kerala

It is shocking to see that the option for online ticket booking is not available for State Bank of India's Internet Banking customers. I would like to know whether the nation's Largest Bank has been deliberately kept out or it is on account of any technical error. If it is deliberate, denying the facility for SBI customers amounts to criminal intentions and let me hope that the facility is immediately restored. Else, the matter...
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R
Raja28
from Talcher, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund my money

Address:Thanjavur, Tamil Nadu

Pnr Number: [protected] Train no : 16179 Coach No : S9 Birth No : 67, 70, 72 Here no fan is running in this coach.. Mr. Saminathan TTR is the wittness. He also tried with electrician to rectify but it failed. As a result we are suffering in this hot summer without fan and one of the person got chicken pox. the government getting extra charges failed to do its duty. Shame on our government.. Railways have the responsibility to reply...
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K
kiran unique
from Mumbai, Maharashtra
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No proper maintenance

Address:Bangalore, Karnataka

Hi All, There no proper maintenance in Yehlenka Railway station, as it is Junction still there’s no announcement of train arrival and no proper couch boards available on platform. Due to this passengers are suffering a lot. Instead of boarding to Solapur Yeshwanthpur, passengers are getting boarded into Solapur Sideshwar(Udyan) Train. For aged peoples it’s lot of trouble that they should run more than 5 to 6 bogies to board...
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H
Hari.krish32
from Chennai, Tamil Nadu
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Pantry Vendors far is unfair

Address:Chennai, Tamil Nadu

Date of journey -- 29June2014 Train -- Dhanbad Express 13352 Erode to Chennai. PNR [protected] Pantry Vendors selling tea or coffee sell the same only along with mariegold biscuits costing rs 3. So that totals to rs 10. I[censored] want only the tea you wont get it. The vendor just walks away....
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P
parikshithgargyan
from Tellicherry, Kerala
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cancellation not possible

Address:Chennai, Tamil Nadu

I had booked a ticket from New Delhi to Dehradun. I am not able to cancel the ticket as the history of the transaction is not available. Details are given below. PNR No.:[protected] Trans ID.:[protected] Date of Journey:[protected] Train No.: 12205 / NDLS-DDN AC EXP Name: Parikshith S Gargyan pL. ARRANGE TO CANCEL AND REFUND.. Parikshith S Gargyan...
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P
pariyavan
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation ticket amount refund not received

Address:Bharuch, Gujarat

Sir, I am booking the ticket online through SCB credit card 4 tickets, same 4 nos ticket cancelled dated on 13.06.2014. Two ticket refund amount received, balance two ticket refund amount not received, ticket details given below, Sr.No Transaction ID PNR No Amount Cancellation date 01. [protected] [protected] 450.00 13.06.2014 02. [protected] [protected] 1612.00 13.06.2014...
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R
Romit Satija
from Gurgaon, Haryana
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request to refund

Address:New Delhi, Delhi

Dear sir, I had booked the 5 ticket on 24 - april-2014, for travel date (25- may-2014) pnr no [protected] which was on waiting list . On 25- may-2014 I found the status of ticket 1 was conformed n rest was on waiting. I called on the customer care no of irctc[protected], . asked for TDR file, the executive Gave me the guided to file the TDR & executive said to file for only one tickets . as per executive I did so. But again...
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K
Konain Ahmad
from New Delhi, Delhi
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Two times service tax deducted on ticket booking

Address:New Delhi, Delhi

Hi, There is some error occures in irctc website. Two times service tax has been deducted from my account when had booking ticket online from net banking options. Ticket Details: PNR No: [protected] Amount Deducted from my account as Rs 507.47 Actual as Ticket fair: Rs 486.00 Service Tax: Rs 11.24 Total as: Rs 496.24 But amount deducted as Rs 507.47, Please explain to us. Regards Konain Ahmad...
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A
aatma440
from Kolkata, West Bengal
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no history detail available on my account

I have booked rly tkt from BKSC to BGP dated 18/07/2014. My Transaction ID : [protected] and PNR No. [protected]. I havent got a tkt msg. my history details are not working . I need a tkt printout. what can i do? Plz help me. Thanx!...
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M
Mehjabeenmirza
from Jabalpur, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not got the refund yet.

Address:Bhopal, Madhya Pradesh

I booked three airline tickets on 8th of december. My journey was scheduled for the last week of may. But due to some circumstances i made the cancellations on the third week of april. I got email from IRCTC that the refunds have been processes but it wasnt the truth. I went to my bank checked my bank statements constantly but no refunds came. I constantly reminded irctc that i need refunds. They asked for my bank statements and i sent...
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Address:Mumbai City, Maharashtra

On toway's date i have book msnglore exp. Ticket on date 27/08/2014 through online irctc at 08.05am on today's date. While booing time it will show seat are available so have fill up my information throught e-ticket. After making payment through sbi debit card, it will shows that seat are not avaible on curret status. I think something is wrong happing in irctc booking status or it intersatly blooced for general people and service...
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A
Avdhuri
from Kolhapur, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unfairness In Booking Online Ticket

Address:Mumbai City, Maharashtra

IRCTC is online service via people can book their tickets for trains. Site also has provided the fraction of seconds through which u can book your advance ticket. That is at 8am they allow us to book ticket.. I have booked ticket within 10 seconds still i got my ticket to be in waiting list.. This is totally uncouth and unfair. Everyone is paid for fine once got waiting list...i think this must be the strategy that railway government is getting...
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S
Shweta Dudavadkar
from Mumbai, Maharashtra
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Hopeless Service

Address:Thane, Maharashtra

I have never seen such a nonsense service from any of the site. I tried booking tickets for 27 Aug 2014, from Thane to Rajapur Rd, after all submissions it showed 261 waiting, I made the payment, once the payment was done it showed an error status "seats not available", where as the amount was deducted from my account in fraction of seconds. Is this a service a govt site is providing????? Just don't invest on site's layout work on the...
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A
Amrutha Dev C P
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Irctc account locked, reset password not yet sent to registered mail id

Address:Kollam, Kerala

I am amrutha dev c p having online account in irctc, my account is locked,
Now i want to cancel one ticket pnr number-[protected] date of journey 04-07-14 train no:16528,
So i request you to cancel my ticket and also unlock my online account
Please do the needful

For contact number : [protected], [protected]
Email : cp.[protected]@gmail.com, cp.[protected]@yahoo.Co.In (Primary email id given...
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D
durgagopalam
from Vijayawada, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

food items more than MRP cost and food items not good

Address:Guntur, Andhra Pradesh

Dear Sir/Madem, I traveled so many times in train I observed recently the IRCTC persons sold their food items more than MRP price, that time I asked seller "why you sold food products more than MRP price? He answered me "my proprietor told " for example 1. Rs.10 and Rs.15 water bottle they sold Rs20 2. Rs 12 Biscuit and Rs10 chips packets thy sold out Rs15 3. Food items taste less and cold 4. Toilets and surroundings not cleaned 5....
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R
r k g
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Train Canceled by Railway and get very less amount as refund

Address:New Delhi, Delhi

On 27th May 2014, Train was cancelled by railway i got refund of Rs 936.00 where as i pay Rs. 2360.
I read the complete refund rule of railway, as per this if train is cancelled by railway then they will refund full amount. But i did not get after marking mail on TDRPROCESS.co.in, i did not get any respond.

Thanks
Raju Kumar
Mob- [protected]...
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N
nayak25
from Mumbai, Maharashtra
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Horrible service in train

Address:Bangalore, Karnataka

My family is travelling via a special premium train from YPR to BBS. We have paid 2500+ per ticket fro 3-tier AC ticket. Issues faced 1) Train was late by 2 hours even though YPR was source station. 2) It is 2.30pm in the afternoon and lunch is being not served. 3) For breakfast they served 2 piece bread and boiled egg. Is this the breakfast for a person?? And, is this the service being served for Rs 2500+??...
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sangram.p
from Mumbai, Maharashtra
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allocation of water bottle

Address:Khordha, Odisha

I was visit New delhi to bhubaneswar in Rajdhani express for 24 hours of journey. The care taker has given 2 water bottle freely. He refused to provide third water bottle in free. He damanded price aginest the water bottle. Is the IRCTC provide only 2 water bottle for 24 hours journey....
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S
sangbaloni
from Chennai, Tamil Nadu
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ticket booked but not showing in booked history

Address:Chennai, Tamil Nadu

Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12269 Transaction ID : [protected] PNR No. : [protected] Train No. & Name : 12621 / TAMIL NADU EXP Sir I have booked these two tickets.I got the mail for the same but these tickets are not shown in my booked history. In case I want to cancel the ticket how can I do it ? Please check asap....
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